Park Royal Beach Huatulco

El hotel en general es bueno y todo el personal muy amable. No cuenta con elevadores y requieres de un carrito que te suba, baje y traslade al club, es un poco incómodo porque si quieres ir y venir a tu cuarto rápido pues no es posible; sin embargo, esto lo hace diferente y novedoso. La comida es regular, tanto en el buffet como en el de especialidades. Las bebidas y el servicio en bares son muy buenos.

No es un buen hotel para dusfrutar el mar.El traslado a la habitacion de playa a habitacion es muy largo, 40minutos.

It was an amazing experience for my first all inclusive experience, the hotel was immaculate and the food was amazing. The pool offered a beautiful ocean view and the bar kept the drinks flowing. The activities always had a fun activity or performance to go to and be apart of. The shuttle service between floors was very prompt and friendly and they were always willing to help with luggage. Definitely going to go back next time my family and I are in beautiful Huatulco.

La espera de los carritos cada vez que te tienes que trasladar de un punto a otro y sus rutas son muy confusas sino hubiera puesto un 5 estrellas

As an all inclusive hotel, this property offers extremely limited options outside of their dinner buffet. You need to stand in line each day to make a reservation for one of their two dinner restaurants. We stood in line one day and didn’t get a reservation because there were all taken. The property is worn down, limited beach seating, and lacks food and entertainment. The beach requires cross a major road to access. I wouldn’t stay here again.

Infraestructura deficiente, sucia y el transporte a las habitaciones muy lento, lo único bueno es la atención y el servicio

Los traslados en los cuartos lobby son muy tardados

Access to beach was far. Beach access on itself was small and outdated. Umbrellas and chairs were less than desirable. The “entertainment “ was subpar. Boring and tedious. Extremely difficult to make dinner reservations. They require for reservation to be in-person . Front staff mentioned it was only open to 20 guests… they had 200 at the time.

Deben mejorar las instalaciones del Gimnasio y ofrecer mayores camastros en la alberca.

En general estan bien sus instalaciones pero en la alberca y en la playa el moviliario esta muy viejo y descuidado los camastros rotos e incomodos

Las instalaciones son muy viejitas y los cuartos huelen a humedad, no es tan cómodo.

El personal no tiene actitud de servicio, son groseros, no cuentan con amenidades para huespedes, solo tienen 3 carritos para todos los huespedes, la chapa de la habitacion no servia, a la llegada no nos dijeron donde estaba la habitacion. Habia cucarachas en las habitaciones y afuera... el.servicio de buffet tenia pocas opciones el servicio de bebidas deficioente, en los restaurantes pediamos bebidas a los meseros que nunca llegaron mejor fuimos por ellas a la barra... en el restuarante el mexicino frida que es a la carta... la comida fue horrible un taco de cochinita que era solo tortilla y un espiritu de salsa de cochinita... un chamorro en salsa que era puro hueso.... en definitiva me siento estafada no tiene lo que se necesita para ser considerado un hotel all inclusive.

Las habitaciones siempre limpias.Me gusto la variedad de comida

No había suficiente personal para atender a los huéspedes pero en general todos eran muy amables. Otra cosa a destacar es que el club de playa necesita más mantenimiento/limpieza, en especial el área de camastros en la arena.

Áreas limpias, vistas increíbles, falta variedad en los bufet y comidas, espectáculos agradables y entretenidos

falta que renueven las sabanas y servilletas de tela estan muy gastadas

Me entregaron mi habitación muy tarde; casi a las 6 de la tarde, y eso que llegué con mucho tiempo de anticipación; el personal de recepción un tanto indiferente ante la situación, la persona que hacía el aseo de la habitación molesta de que ingresamos por unas cosas que necesitábamos y el día de salida ya nos estaban pidiendo que desalojáramos desde las 11:00 am porque iban a hacer el aseo… mal olor en el baño y faltaba que se surtiera papel higiénico.

Mal la gente no resuelve, la habitación está llena de hormigas, la terraza no cuenta con camastros ni sillas, la comida es pésima, la actitud de servicio no la conocen, está llena de insectos

El personal fue amable, la limpieza fue excelente. El personal que realiza los traslados fue cuidadoso y amable. Las instalaciones están cuidadas, el general la experiencia fue muy buena.

Habitación muy limpia y todos muy amables me encantó

Las instalaciones son muy viejitas y los cuartos huelen a humedad, no es tan cómodo.

el personal de recepción, le falta capacitación para dar mejor servicio al huésped. el aire acondicionado de las habitaciones no funcionan, (te dan un ventilado). la comida no es buena (le falta sabor)

We had a water leak in the restroom and a broken bed. Nothing was done to fix it. The serves were not friendly or helpful. Each water activity took way too long.

Overall we loved the place. The staff are great and took care of any needs we had. The views were spectacular! The room was awesome! The only issue was with the buffet. It was mostly fine but not consistent. Fish would be overcooked or the rice or vegetables undercooked. Most of the time we could find something to eat, but we shouldn’t have to hunt. The á la cart restaurants were more reliable. The 7th floor breakfast restaurant was consistently great. The staff there were on point. Edgar, at the front desk, was always open to hear suggestions or comments.

No me gustó su servicio, muy poca variedad de comida, mi habitación sin asear por motivos del hotel, mi bañera siempre tapada aunque la reporte mil veces y te quieren vender ser socio de su cadena de hoteles

Park Royal has alot going for it and you can see they are working on bringing it back to it's former glory. The staff from front desk, to the restaurant staff beach and Italian, the trolley drivers, etc.. all so hard working and always quick to smile and greet you. There were ones that shone brightly like the girls at front desk Shunashi, Paulina, Paula and Patricia (just loved them). All the staff at the Italian restaurant so professional but kind and quick to get you whatever needed... fantastic team. The servers at the beach restaurant like Karla, Alam (not sure on spelling) were amazing the rest were great as well. Bartender Adrian at the 7th floor pool... amazing!! Friendly, quick to serve, got it right any time we ordered and went around taking care of everyone! The drivers of the trolleys we didn't take often but they always asked and were quick to wave and greet us when driving by if we were walking. I hope that Park Royal takes a moment to recognize their staff in Huatulco! They are truly amazing and so hardworking. For that very reason we would come back for them! The room was huge and deck was massive... the only things we would love to have had were some patio furniture to enjoy the deck. And if the kitchenette had a mini fridge that would have been perfect! The food at the Italian Restaurant was wonderful... the servers and manager were exceptional!! You felt pampered every time you went! Beach restaurant was also good... huge assortment of food staff amazing!

10th floor unique view. Wish there was lounge chairs on the 10th floor. Better communication. Too much shuttles.

Es un excelente hotel, la atención de su personal es muy hermosa, lo único que recomendaría sería la variedad en el bufet así como las almohadas son incómodas, ya están viejas

Loved our stay, rooms were clean and spacious. Totally walkable down, a little more difficult after dinner going up to the top. Food was not the greatest, and wish dinner reservations were more accessible and more frequent. We didn’t make even one sitting in 10 days. Valentine entertainment was amazing! Really enjoyed the time away.

Descansamos a gusto, nos dieron una habitación muy bonita y grande

We had a water leak in the restroom and a broken bed. Nothing was done to fix it. The serves were not friendly or helpful. Each water activity took way too long.

Great place, staff super friendly, food was great.

Access to beach was far. Beach access on itself was small and outdated. Umbrellas and chairs were less than desirable. The “entertainment “ was subpar. Boring and tedious. Extremely difficult to make dinner reservations. They require for reservation to be in-person . Front staff mentioned it was only open to 20 guests… they had 200 at the time.

La atención del personal es muy buena, todos fueron muy amables con nosotras.

Muy bonito, excelente trato del personal , todos muy amables

EXCELENTE SERVICIO Y MUY ATENTOS

Everything was ok except for the lady in front desk. They did not even explain about the all inclusive. We have to ask other guest how to get to our room and where to eat. We have to wait for quite sometime for transportation to be able to get to the lobby or to the playa.

Me entregaron mi habitación muy tarde; casi a las 6 de la tarde, y eso que llegué con mucho tiempo de anticipación; el personal de recepción un tanto indiferente ante la situación, la persona que hacía el aseo de la habitación molesta de que ingresamos por unas cosas que necesitábamos y el día de salida ya nos estaban pidiendo que desalojáramos desde las 11:00 am porque iban a hacer el aseo… mal olor en el baño y faltaba que se surtiera papel higiénico.

El personal fue amable, la limpieza fue excelente. El personal que realiza los traslados fue cuidadoso y amable. Las instalaciones están cuidadas, el general la experiencia fue muy buena.

Hotel muy bonito, pero en la recepción el servicio es pésimo pésimo pésimo, nos recibieron muy mal, no una sola información de los servicios del hotel, en general nula comunicación que es imperdonable del área que te recibe x que debería del de información y amplia orientación x lo demás el hotel es bueno

No es un buen hotel para dusfrutar el mar.El traslado a la habitacion de playa a habitacion es muy largo, 40minutos.

As an all inclusive hotel, this property offers extremely limited options outside of their dinner buffet. You need to stand in line each day to make a reservation for one of their two dinner restaurants. We stood in line one day and didn’t get a reservation because there were all taken. The property is worn down, limited beach seating, and lacks food and entertainment. The beach requires cross a major road to access. I wouldn’t stay here again.

Es un excelente lugar para pasar unas vacaciones tranquilas en familia, si bien para transportarse entre playa y hotel es necesario usar unos carritos del hotel, no representa un problema ya que son bastante frecuentes (al menos en temporada vacacional) quedamos muy felices y satisfechos con la atención del personal. Sin duda volveremos.

Beautiful, panoramic view. The hills are step to walk and not leveled perfectly.. you could fall if you’re not careful.

Access to beach was far. Beach access on itself was small and outdated. Umbrellas and chairs were less than desirable. The “entertainment “ was subpar. Boring and tedious. Extremely difficult to make dinner reservations. They require for reservation to be in-person . Front staff mentioned it was only open to 20 guests… they had 200 at the time.

Áreas limpias, vistas increíbles, falta variedad en los bufet y comidas, espectáculos agradables y entretenidos

Lo único es que no está a pie de playa

10th floor unique view. Wish there was lounge chairs on the 10th floor. Better communication. Too much shuttles.

Loved our stay, rooms were clean and spacious. Totally walkable down, a little more difficult after dinner going up to the top. Food was not the greatest, and wish dinner reservations were more accessible and more frequent. We didn’t make even one sitting in 10 days. Valentine entertainment was amazing! Really enjoyed the time away.

Se debe confirmar que no tiene acceso directo del hitel a la playa. Es un club de playa

As an all inclusive hotel, this property offers extremely limited options outside of their dinner buffet. You need to stand in line each day to make a reservation for one of their two dinner restaurants. We stood in line one day and didn’t get a reservation because there were all taken. The property is worn down, limited beach seating, and lacks food and entertainment. The beach requires cross a major road to access. I wouldn’t stay here again.

Overall we loved the place. The staff are great and took care of any needs we had. The views were spectacular! The room was awesome! The only issue was with the buffet. It was mostly fine but not consistent. Fish would be overcooked or the rice or vegetables undercooked. Most of the time we could find something to eat, but we shouldn’t have to hunt. The á la cart restaurants were more reliable. The 7th floor breakfast restaurant was consistently great. The staff there were on point. Edgar, at the front desk, was always open to hear suggestions or comments.

Creo que por el precio está bastante bien, solamente que si comparto la opinión de los demás, con respecto a la comida, me hubiese gustado que tuviera más variedad o al menos que fuera una muy buena comida, la que se vieron, pero sinceramente no fue así ni en el buffet, ni en los restaurantes

Access to beach was far. Beach access on itself was small and outdated. Umbrellas and chairs were less than desirable. The “entertainment “ was subpar. Boring and tedious. Extremely difficult to make dinner reservations. They require for reservation to be in-person . Front staff mentioned it was only open to 20 guests… they had 200 at the time.

Áreas limpias, vistas increíbles, falta variedad en los bufet y comidas, espectáculos agradables y entretenidos

El lugar es bonito y se ve nuevo y la atención del personal muy buena, las albercas son climatizadas y adecuadas para toda la familia. El buffet y los snacks se nos hicieron limitado pero los desayunos y cenas a la carta estaban excelentes. Sin duda regresariamos.

They need to add Moore variety of food to the buffet I did like the restaurant a la carte

Loved our stay, rooms were clean and spacious. Totally walkable down, a little more difficult after dinner going up to the top. Food was not the greatest, and wish dinner reservations were more accessible and more frequent. We didn’t make even one sitting in 10 days. Valentine entertainment was amazing! Really enjoyed the time away.

Todo la estancia fue excelente, sin embargo el área de bebidas dejo mucho que desear

En términos generales bien, lo que debieran mejorar es el bufet, no se come ni decentemente