Microtel Inn & Suites by Wyndham Kenedy Karnes City

The back entrance door didn’t lock

This hotel is extremely run down. It was fairly clean but most everything in need of repair. Bed was hard! Bar missing from toilet paper holder, no stopper for tub, mini bar adjustment dial missing, no holder for the bar soap, ceiling tile falling in hall. It is very inexpensive so I didn’t luxury but this was pretty bad.

The stairs, elevator, and hallways were filthy. The front desk person tried to scam us for pet fees. The room was unclean. One bed had hair between the sheets. The carpet and hard floors were sticky. I recommend you spend your money elsewhere. The app won't let me add the photo of the door with the lock removed that has a sign telling users to simply pull it open.

The room was dirty. There were still clothes from a past guest in the room. Stains on the carpet, bedsheets, towels etc. Bathroom floor was not swept or mopped. Shower was not clean. The hotel had an awful smell throughout. Outside doors would not open. Elevator did not work. Work out room was a mess.

Back door and 2nd floor ice machine has been broken for at least 3 weeks. Elevator floor carpet never gets vacuumed. On the night of 6/4-6/5 the power went out around 03:15 due to a storm. All power resumed in my room but the a/c would not work. The screen reflected a code. I repowered but to no avail. I waited about an hr waiting to see if the unit would reset. Did not. I went to the front desk and stated my issue to Cassandra. Her reply, after she slammed her phone down, sighed and unwilling walked to the counter from her chair in the back corner of her work area stating the power was out. I advised her I was aware of the power going out but all power was back on in my room and could she move me. She said she wasn’t a mechanic and she doesn’t know which room’s where available. She pointed to her computer screen says see the power is out. As I’m standing there, under lights that are working I asked if she rebooted the computer. She sighed again saying NO. She said I’d have to wait until 08:00 for maintenance. I told her that her efforts weren’t enough as I don’t feel I should pay for room not fully functioning. She again said she wasn’t a mechanic. I walked off after stating that I’m aware of her inabilities. Both her and the mgr Michelle have horrible customer service skills and both should be moved to non-customer service positions.

No power, understandable. However, the front desk employees are not capable of communicating CLEARLY in English, this country’s language. Fortunately the regional manager was there, and was as great help to relocate me to another property in town

When arrived the light in the elevator was not working from the time i got there to the time I left. The chair in the room for the desk was wobbly. the back left leg was shorter than the other legs. for breakfast the eggs were cool had to heat them up in the microwave every morning.

Exit door and ice machine broken. Tracked in mud from outside the main entrance thru lobby, into the elevator and down the halls while only attendant was drawing pictures with personal friends when i arrived. This morning the breakfast area was not clean, no customers around and attended was sitting in the office with her back to the lobby

No pool. Says has pool

Rear exit is broken, 2nd ice machine broken and 4 parking lot lights are out. I’ve stayed there 3 day’s this week already and each day the dirt/mud in the elevator has increased not decreased. Dealt with 2 desk clerks, both seemed over stressed and exhausted. After dealing with the mgr Michelle i can see why. As a business owner and mgr of people id start there!

Literally started itching soon as I got in bed, room was hot. Sheets & towels were stained horribly! Hotel is so outdated, I was afraid to even shower with their towels! NEVER AGAIN , rather sleep in my car

Bed bugs were all over

The stairs, elevator, and hallways were filthy. The front desk person tried to scam us for pet fees. The room was unclean. One bed had hair between the sheets. The carpet and hard floors were sticky. I recommend you spend your money elsewhere. The app won't let me add the photo of the door with the lock removed that has a sign telling users to simply pull it open.

The property was very filthy and uncomfortable. The rooms we dirty and the Internet connection was poor. Glad they had breakfast, but it was swarmed wth nats making it very difficult to eat. The staff was nice

Unmaintained and dirty.

I have never seen a decent hotel room with such a bug infestation. Didn't stay 5 min... really bad infestation

The room was dirty. There were still clothes from a past guest in the room. Stains on the carpet, bedsheets, towels etc. Bathroom floor was not swept or mopped. Shower was not clean. The hotel had an awful smell throughout. Outside doors would not open. Elevator did not work. Work out room was a mess.

There was dead crickets in my room about 4 of them

Filthy, bathroom smelled of urine & had moldy ceiling, live cockroach on wall. Just to name a few!

The room was very clean, and the staff was very courteous and friendly. We enjoyed the Texas-shaped waffle!

Broken AC, could not get a different room

I reserved 2 rooms for my contractors, one room had a TV remote that didn’t work, the other did not have a shower head. When they informed the staff, they were told they couldn’t do anything about and would have to wait until the next day. The next day nothing was done to fix the problems.

Good comfortable accommodations.

This hotel is extremely run down. It was fairly clean but most everything in need of repair. Bed was hard! Bar missing from toilet paper holder, no stopper for tub, mini bar adjustment dial missing, no holder for the bar soap, ceiling tile falling in hall. It is very inexpensive so I didn’t luxury but this was pretty bad.

The property was very filthy and uncomfortable. The rooms we dirty and the Internet connection was poor. Glad they had breakfast, but it was swarmed wth nats making it very difficult to eat. The staff was nice

Very clean, comfortable beds and quiet on 2nd floor. Front desk person male needs improvement in friendliness.

Nice clean place awesome internet a ok breakfast not great but ok

Well, place was ok but AC was very noisy and didn't stay cool all night. It was an ok place for 1 night but i wouldn't stay there for an extended stay.

The family who operated the hotel seemed very nice, but many things were broken or in disrepair. The hotel room was not clean, the toilet ran and made noises, the refrigerator temperature dial was broken, there were paint on the windows and unfinished spackle in the bathroom, and the water spout in the tub was falling out of the wall. It was affordable, which was a plus!

Comfortable place to sleep and great staff.

I reserved 2 rooms for my contractors, one room had a TV remote that didn’t work, the other did not have a shower head. When they informed the staff, they were told they couldn’t do anything about and would have to wait until the next day. The next day nothing was done to fix the problems.

They double booked the room I got. When I got my key I went into the room and it was dirty, got, smelled bad, and I think there was a naked man sleeping on the bed. I had to go downstairs and request another room. Unacceptable. I felt uncomfortable and unsafe at this hotel. Felt the need to deadbolt lock my new room to avoid something similar happening to me.

The stairs, elevator, and hallways were filthy. The front desk person tried to scam us for pet fees. The room was unclean. One bed had hair between the sheets. The carpet and hard floors were sticky. I recommend you spend your money elsewhere. The app won't let me add the photo of the door with the lock removed that has a sign telling users to simply pull it open.

Back door and 2nd floor ice machine has been broken for at least 3 weeks. Elevator floor carpet never gets vacuumed. On the night of 6/4-6/5 the power went out around 03:15 due to a storm. All power resumed in my room but the a/c would not work. The screen reflected a code. I repowered but to no avail. I waited about an hr waiting to see if the unit would reset. Did not. I went to the front desk and stated my issue to Cassandra. Her reply, after she slammed her phone down, sighed and unwilling walked to the counter from her chair in the back corner of her work area stating the power was out. I advised her I was aware of the power going out but all power was back on in my room and could she move me. She said she wasn’t a mechanic and she doesn’t know which room’s where available. She pointed to her computer screen says see the power is out. As I’m standing there, under lights that are working I asked if she rebooted the computer. She sighed again saying NO. She said I’d have to wait until 08:00 for maintenance. I told her that her efforts weren’t enough as I don’t feel I should pay for room not fully functioning. She again said she wasn’t a mechanic. I walked off after stating that I’m aware of her inabilities. Both her and the mgr Michelle have horrible customer service skills and both should be moved to non-customer service positions.

Exit door and ice machine broken. Tracked in mud from outside the main entrance thru lobby, into the elevator and down the halls while only attendant was drawing pictures with personal friends when i arrived. This morning the breakfast area was not clean, no customers around and attended was sitting in the office with her back to the lobby

Rear exit is broken, 2nd ice machine broken and 4 parking lot lights are out. I’ve stayed there 3 day’s this week already and each day the dirt/mud in the elevator has increased not decreased. Dealt with 2 desk clerks, both seemed over stressed and exhausted. After dealing with the mgr Michelle i can see why. As a business owner and mgr of people id start there!

Comfortable place to sleep and great staff.

The room was very clean, and the staff was very courteous and friendly. We enjoyed the Texas-shaped waffle!

My husband and I stayed at the Microtel while we went back home to visit family. The place was great! The lobby was clean, the rooms were clean and the staff was nice!! I will definitely be returning here!!

Check in person stated she is the mgr, rude, short and sarcastic. Not impressed

First time here, lots of oilfield trucks, breakfast was sparse.

The location

Great location and pretty nice

Powdered eggs yuk, had run out of meat at 8am For the price pretty darn good! Cute child sized bed in the window sill !

The property was very filthy and uncomfortable. The rooms we dirty and the Internet connection was poor. Glad they had breakfast, but it was swarmed wth nats making it very difficult to eat. The staff was nice

First time here, lots of oilfield trucks, breakfast was sparse.

I usually stay in many hotels for my work, but this has been my worst nightmare. A place that smells stinky, a staff that does not interest them at all. The hot water did not work, the disgusting bathtub, the yellow towels, the floor with hair from previous people. I really had to spend my night there because I had arrived very late from work and I only had the chance to sleep 5 hours and I didn't have time to go out and look for another place. Breakfast omg I was not going to eat at all but my coworker did go to take it, he spent the whole day going to the bathroom. DO NOT COME TO THIS PLACE

Enjoyed the stay! Breakfast could of been better!

Staff is horrible, English isn’t in the realm of capability. Food for breakfast-horrible (eggs floating in watery substance). Not towels in the bathroom when I arrived.

Nice clean place awesome internet a ok breakfast not great but ok

When arrived the light in the elevator was not working from the time i got there to the time I left. The chair in the room for the desk was wobbly. the back left leg was shorter than the other legs. for breakfast the eggs were cool had to heat them up in the microwave every morning.

Budget friendly, hot breakfast, and clean room. This is a budget hotel and very affordable. That being said, I expected that it wasn’t going to be the Taj Mahal. I just needed a clean bed and a good shower for the night and that’s what I received. Breakfast - they had eggs, sausage, potatoes, toast, cereal and hot waffles. I was surprised they had a hot breakfast because usually budget hotels like this only do a continental breakfast. Overall, pleased with my stay and if I need a good hotel, I’ll stay again.

The room was very clean, and the staff was very courteous and friendly. We enjoyed the Texas-shaped waffle!