Mercure Dubai Barsha Heights Hotel Suites And Apartments
$85
/ night
Avg. for October
Prices for Mercure Dubai Barsha Heights Hotel Suites And Apartments
Select dates to see prices and availability
$85
/ night
Avg. for October
Monthly average prices
Nightly prices at Mercure Dubai Barsha Heights Hotel Suites And Apartments average $42 in June, the cheapest month, and $213 in November, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $173 |
| February | $155 |
| March | $101 |
| April | $74 |
| May | $55 |
| June | $42 |
| July | $43 |
| August | $46 |
| September | $52 |
| October | $85 |
| November | $213 |
| December | $158 |
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Oct · $85
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Most expensive: November (~$213)
Cheapest: June (~$42)
About this property
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless inter...
Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 1023 square feet (95 square meters) of space consisting of conference space and 8 meeting rooms. Free valet parking is available onsite.
Dining
For lunch or dinner, stop by Day and Night, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 1015 individually furnished guestrooms, featuring refrigerators and minibars. Rooms have private balconies. 45-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
Location
A stay at Mercure Dubai Barsha Heights Hotel Suites And Apartments places you in the heart of Dubai, within a 10-minute drive of Wild Wadi Water Park and Mall of the Emirates. This family-friendly hotel is 4.1 mi (6.6 km) from Souk Madinat Jumeirah and 4.4 mi (7 km) from Marina Beach.
What's nearby
Jebel Ali Race Course(1.3 miles)
Dubai College(1.4 miles)
Emirates Golf Club(1.4 miles)
Al Sufouh Beach(1.8 miles)
Al Barsha Pond Park(2.4 miles)
Fatima Abdullah Mohammed Rasheed Mosque(2.7 miles)
The Biltmore Spa(3 miles)
Mall of the Emirates(3.1 miles)
Palm Jumeirah Mall(3.1 miles)
Meem Gallery(3.4 miles)
Souk Madinat Jumeirah(4.1 miles)
Wild Wadi Water Park(4.2 miles)
Skydive Dubai(4.3 miles)
The Walk(4.3 miles)
Marina Beach(4.4 miles)
Al Maktoum Intl. Airport (DWC)(25.8 miles)
Dubai Intl. Airport (DXB)(17.5 miles)
Sharjah (SHJ-Sharjah Intl.)(34.2 miles)
Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking
Location
Sheikh Zayed Road, Dubai, United Arab Emirates
Jebel Ali Race Course (1.3 miles)
Dubai College (1.4 miles)
Emirates Golf Club (1.4 miles)
Al Sufouh Beach (1.8 miles)
Al Barsha Pond Park (2.4 miles)
Fatima Abdullah Mohammed Rasheed Mosque (2.7 miles)
Guest reviews of Mercure Dubai Barsha Heights Hotel Suites And Apartments
8
Good
Based on 5,980 verified reviews
Who stays here?
Business
26%
Couple
11%
Family
41%
Group
13%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
At Mercure Dubai Barsha Heights Hotel Suites And Apartments, travellers highlight a convenient metro-side location and generally spacious rooms, but many report inconsistent housekeeping, dated interiors with maintenance issues, and bottlenecks like long elevator waits and slow valet parking.
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What guests think
At Mercure Dubai Barsha Heights Hotel Suites And Apartments, travellers highlight a convenient metro-side location and generally spacious rooms, but many report inconsistent housekeeping, dated interiors with maintenance issues, and bottlenecks like long elevator waits and slow valet parking.
Service feedback is mixed, with many warm mentions of helpful staff alongside recurring complaints about slow check in, delayed responses, and unhelpful or rude interactions. Breakfast and dining opinions vary from abundant and tasty to poor or unhygienic, and venues can feel crowded at peak times. Several reviews cite traffic noise, aging fittings, and sporadic AC or Wi‑Fi issues, though higher floors can offer impressive views. Overall, this is a practical city base if you prize location over polish and can tolerate busy operations.
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AI-generated summary based on recent guest reviews
Facilities
Pool and gym are available but often feel crowded; the pool is small with limited loungers and towels at times. Parking is valet only and frequently slow, and elevator capacity leads to long waits.
Related guest reviews
8
Shakil
Nov 12, 2024
·
Stayed 4 nights
All good, really good but, but the lifts are a disaster, there were crowds and it could take 20 minutes from the 40th floor to the Ground floor
All good, really good but, but the lifts are a disaster, there were crowds and it could take 20 minutes from the 40th floor to the Ground floor
10
Karen
Apr 10, 2022
·
Stayed 11 nights
Really enjoyed our stay on arrival we were told we couldn't have our2 bedroom apartment until next day so we asked for 2 separate rooms and we were given 2 rooms on same floor near eachother and upgraded we kept these rooms for the whole of our stay. The hotel is comfortable and has everything you need. Was a little disappointed with the pool went to use it once and couldn't get a lonunger as its quite small apart from that i would recommend hotel and would stay again
Really enjoyed our stay on arrival we were told we couldn't have our2 bedroom apartment until next day so we asked for 2 separate rooms and we were given 2 rooms on same floor near eachother and upgraded we kept these rooms for the whole of our stay. The hotel is comfortable and has everything you need. Was a little disappointed with the pool went to use it once and couldn't get a lonunger as its quite small apart from that i would recommend hotel and would stay again
10
Mary Ann
Mar 1, 2025
·
Stayed 7 nights
Near metro, 2 bedroom suite is huge!. Needs to add more elevator
Near metro, 2 bedroom suite is huge!. Needs to add more elevator
8
CHIHARU
Jan 11, 2025
·
Stayed 5 nights
チェックインスムーズ。朝食ブッフェが美味。種類も豊富で果物もなくなるとすぐ補充してくれた。 ちょっとづつ毎日変わっていて飽きない。 エレベーター待ちが少し長い。 部屋のタオル数が合わず何回か電話をして持ってきてもらったが時間がかかった。 部屋はスイートだったので広く快適で、シャワーの温度、水量も問題なし。2箇所あったシャワーは、片方は水量がイマイチでした。 夜景が綺麗で、駅近でタクシーもホテル前にレクサスのちょっと高めなタクシーと、安めのタクシーが停車しており便利。 スタッフは皆さん親切でした。
チェックインスムーズ。朝食ブッフェが美味。種類も豊富で果物もなくなるとすぐ補充してくれた。 ちょっとづつ毎日変わっていて飽きない。 エレベーター待ちが少し長い。 部屋のタオル数が合わず何回か電話をして持ってきてもらったが時間がかかった。 部屋はスイートだったので広く快適で、シャワーの温度、水量も問題なし。2箇所あったシャワーは、片方は水量がイマイチでした。 夜景が綺麗で、駅近でタクシーもホテル前にレクサスのちょっと高めなタクシーと、安めのタクシーが停車しており便利。 スタッフは皆さん親切でした。
2
Johnathan
Nov 18, 2024
·
Stayed 12 nights
Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
2
Deborah
Nov 9, 2024
·
Stayed 8 nights
The only positives were the location (just a 1-minute walk from the metro station) and the spaciousness of the room. However, during our 8-night stay, the fire alarm in the rooms went off multiple times, including thee times in the middle of the night, startling us awake. One day, I had to deal with a non-functioning air conditioner for half the day. The elevators typically had long wait times, but one morning not all were working, it took me around 50 minutes just to get downstairs. Housekeeping was disappointing; several times, bath mats and towels were taken from the room but not replaced. The complimentary water bottle was also not refilled daily. Additionally, the furniture was outdated, and the carpets were visibly dirty. I encountered numerous small technical issues as well. The outdoor lighting on the balcony didn’t work, and the bathtub shower head was broken, spraying water from all angles. The shower shelf was so crooked that it couldn’t hold anything securely. The shower door not closing properly. One of the curtains wasn’t properly attached to the rail, making it difficult to open and close. Finally, regarding taxis, the hotel staff consistently tried to steer us toward a private taxi service that costs about three times more than standard local taxis.
The only positives were the location (just a 1-minute walk from the metro station) and the spaciousness of the room. However, during our 8-night stay, the fire alarm in the rooms went off multiple times, including thee times in the middle of the night, startling us awake. One day, I had to deal with a non-functioning air conditioner for half the day. The elevators typically had long wait times, but one morning not all were working, it took me around 50 minutes just to get downstairs. Housekeeping was disappointing; several times, bath mats and towels were taken from the room but not replaced. The complimentary water bottle was also not refilled daily. Additionally, the furniture was outdated, and the carpets were visibly dirty. I encountered numerous small technical issues as well. The outdoor lighting on the balcony didn’t work, and the bathtub shower head was broken, spraying water from all angles. The shower shelf was so crooked that it couldn’t hold anything securely. The shower door not closing properly. One of the curtains wasn’t properly attached to the rail, making it difficult to open and close. Finally, regarding taxis, the hotel staff consistently tried to steer us toward a private taxi service that costs about three times more than standard local taxis.
4
Julie
Nov 18, 2024
·
Stayed 12 nights
Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
4
Khaled
Nov 16, 2022
·
Stayed 12 nights
housekeeping is terrible as well as vale parking
housekeeping is terrible as well as vale parking
2
Maia
Oct 15, 2025
·
Stayed 8 nights
Our stay here was terrible. We had multiple maintenance issues with the room. The bar fridge was warmer than the room and when maintenance came to fix it I was told if I wanted a fridge I would have to upgrade. I had diabetic medication with me that needed to be refrigerated but had to keep it in the fridge in the lobby at the concierge desk. The manager put it in the fridge and didn't even document it. When I went to get it they told me that there was nothing in the fridge so I had to go and find it myself. The staff was all very rude but especially the valet guys. They were slow and didn't care unless you drove a Ferrari. A few times it took over 40 minutes to get our car. I thought the location would be handy to get around but you always had to get on the main drag to get anywhere and that took forever. The hotel had only 3 small elevators so you were always waiting. The staff had service elevators but they would always try to get on the regular elevators so it would take many stops to get to your proper floor. We complained about this but nothing changed. All in all it was a terrible experience staying here and I would never do it again. If they want to discount their hotel so that middle class people can afford to stay there then they need to learn not to disregard you as a customer unless you are rich. Don't waste your time staying here as it will only bring frustration.
Our stay here was terrible. We had multiple maintenance issues with the room. The bar fridge was warmer than the room and when maintenance came to fix it I was told if I wanted a fridge I would have to upgrade. I had diabetic medication with me that needed to be refrigerated but had to keep it in the fridge in the lobby at the concierge desk. The manager put it in the fridge and didn't even document it. When I went to get it they told me that there was nothing in the fridge so I had to go and find it myself. The staff was all very rude but especially the valet guys. They were slow and didn't care unless you drove a Ferrari. A few times it took over 40 minutes to get our car. I thought the location would be handy to get around but you always had to get on the main drag to get anywhere and that took forever. The hotel had only 3 small elevators so you were always waiting. The staff had service elevators but they would always try to get on the regular elevators so it would take many stops to get to your proper floor. We complained about this but nothing changed. All in all it was a terrible experience staying here and I would never do it again. If they want to discount their hotel so that middle class people can afford to stay there then they need to learn not to disregard you as a customer unless you are rich. Don't waste your time staying here as it will only bring frustration.
2
Artsiom
Mar 19, 2024
·
Stayed 8 nights
The hotel staff ruined the whole experience and impression of Dubai. There are no self parking available for guest so you have to give your car for the valet. The last day of our vacation we gave our car for parking and one hour later when we ask our car back we noticed the damage. Hotel staff denied that it was them, but refused to show the security cameras because of the law. (I asked for specific time frame, 2:40-2:50pm because it would be very clear to see that the car was not damaged when we dropped it off for parking).However two hours later they managed to take a video and show me the video from the other night 7pm and stated that this is when we came back with the damaged car (nothing I could see in that video because it was poor quality and dark). When I ask them why you showed me the video from the other night when I cannot see anything but refusing to show the video from this day when I am sure I will see whether the car was damaged or not the security person said that he is braking the law and he will not show me anything. By car rental I was required to do a police report if anything happened to a car, I had a trouble calling the police and hotel staff refused to cooperate. They said I cannot use their phones to call the police. Later I managed to call the police, the officer ask the security person whether it was them or not, security showed him the video for 5 secs from his phone I don’t even know from which day and officer said ok. Be aware people
The hotel staff ruined the whole experience and impression of Dubai. There are no self parking available for guest so you have to give your car for the valet. The last day of our vacation we gave our car for parking and one hour later when we ask our car back we noticed the damage. Hotel staff denied that it was them, but refused to show the security cameras because of the law. (I asked for specific time frame, 2:40-2:50pm because it would be very clear to see that the car was not damaged when we dropped it off for parking).However two hours later they managed to take a video and show me the video from the other night 7pm and stated that this is when we came back with the damaged car (nothing I could see in that video because it was poor quality and dark). When I ask them why you showed me the video from the other night when I cannot see anything but refusing to show the video from this day when I am sure I will see whether the car was damaged or not the security person said that he is braking the law and he will not show me anything. By car rental I was required to do a police report if anything happened to a car, I had a trouble calling the police and hotel staff refused to cooperate. They said I cannot use their phones to call the police. Later I managed to call the police, the officer ask the security person whether it was them or not, security showed him the video for 5 secs from his phone I don’t even know from which day and officer said ok. Be aware people
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping is inconsistent: multiple reports of unclean rooms, stained furnishings, missed towel/water replenishment, and occasional odors, contrasted by some stays described as very clean.
Related guest reviews
4
Munassar
Jul 26, 2025
·
Stayed 10 nights
Housekeeping is very bad they never clean the room there alway some dirt the left also they don’t bring towels alway we have to call it’s my last time to stay in it I have tried many time to check out early and get refund but I am not lucky I did not get any response from the hotel through you
Housekeeping is very bad they never clean the room there alway some dirt the left also they don’t bring towels alway we have to call it’s my last time to stay in it I have tried many time to check out early and get refund but I am not lucky I did not get any response from the hotel through you
6
Naveen
Nov 21, 2024
·
Stayed 4 nights
Stayed for 4 nights with my family and a baby. The room looked good initially, but on further inspection we saw that it was really not clean at all especially for a baby. The couch was extremely dirty and many spots, the counter tops/sinks were stained and dirty. We found trash from previous guests under the living room center table and hair stuck to bathroom wall. It would take forever to connect to house keeping, and for anyone to actually bring us anything we requested for (extra water, towels, cutlery etc). We had the manager come in and inspect with us and assured us everything will be cleaned, but we were not very happy with the stay overall. Keep in mind, there are over 1000 rooms, so room service requests can take a long time. Few positives are location is convenient, close proximity to the station stop and 24 hr shop. Overall, not the best experience for us.
Stayed for 4 nights with my family and a baby. The room looked good initially, but on further inspection we saw that it was really not clean at all especially for a baby. The couch was extremely dirty and many spots, the counter tops/sinks were stained and dirty. We found trash from previous guests under the living room center table and hair stuck to bathroom wall. It would take forever to connect to house keeping, and for anyone to actually bring us anything we requested for (extra water, towels, cutlery etc). We had the manager come in and inspect with us and assured us everything will be cleaned, but we were not very happy with the stay overall. Keep in mind, there are over 1000 rooms, so room service requests can take a long time. Few positives are location is convenient, close proximity to the station stop and 24 hr shop. Overall, not the best experience for us.
10
Lila
Apr 7, 2025
·
Stayed 2 nights
The hotel is conveniently located just steps from the Dubai metro, which makes it very convenient. The rooms were very clean, and every day they left us bottles of water. The housekeeper was very attentive to my room, 3006, which had an incredible view from the 30th floor.
The hotel is conveniently located just steps from the Dubai metro, which makes it very convenient. The rooms were very clean, and every day they left us bottles of water. The housekeeper was very attentive to my room, 3006, which had an incredible view from the 30th floor.
8
muhammad
Jul 29, 2025
·
Stayed 2 nights
Pros: Friendly staff at reception Rooms spacious Location very close to Metro so very convenient Cons: Cleaning was not effectively done before we checked in Missing towels in toilets Kettle was dirty (some previous guests put tea bag in the kettle which was not realised by the cleaning staff)
Pros: Friendly staff at reception Rooms spacious Location very close to Metro so very convenient Cons: Cleaning was not effectively done before we checked in Missing towels in toilets Kettle was dirty (some previous guests put tea bag in the kettle which was not realised by the cleaning staff)
6
Robert
Sep 7, 2024
·
Stayed 10 nights
Old rooms are not so clean and comfortable as the renovated ones. Smell of humidity, bed bugs, and detailed cleaning were lacking
Old rooms are not so clean and comfortable as the renovated ones. Smell of humidity, bed bugs, and detailed cleaning were lacking
6
Mehmet
Feb 15, 2026
·
Stayed 4 nights
The hotel is quite old and needs renovation. The plaster and paint are peeling off the walls in the rooms. The bathroom is very old and not cleaned. There isn't even a hairdryer. Despite being on the 38th floor, there's a lot of road noise coming through the windows; the sound insulation is very poor. The breakfast is quite inadequate and bad, and the breakfast room is far from hygienic.
The hotel is quite old and needs renovation. The plaster and paint are peeling off the walls in the rooms. The bathroom is very old and not cleaned. There isn't even a hairdryer. Despite being on the 38th floor, there's a lot of road noise coming through the windows; the sound insulation is very poor. The breakfast is quite inadequate and bad, and the breakfast room is far from hygienic.
4
Rukselan
Feb 16, 2026
·
Stayed 3 nights
The rooms are very old, with peeling plaster and paint. The sound insulation is terrible; even on the 38th floor, you can hear the noise from the building. The room is quite spacious, but there isn't even a hairdryer. The breakfast is quite bad, and hygiene in the breakfast restaurant is unacceptable. The staff are diligent, but this doesn't justify the price. Overall, this hotel barely deserves two stars. I will never stay here again.
The rooms are very old, with peeling plaster and paint. The sound insulation is terrible; even on the 38th floor, you can hear the noise from the building. The room is quite spacious, but there isn't even a hairdryer. The breakfast is quite bad, and hygiene in the breakfast restaurant is unacceptable. The staff are diligent, but this doesn't justify the price. Overall, this hotel barely deserves two stars. I will never stay here again.
2
Suhail
Dec 22, 2024
·
We booked a Prestige Suite Room 3120. There was nothing prestige about it. The room was dusty, floors were not clean, sofas, rugs, and tables were stained, both bathrooms had no hand soap, had to beg and wait for room essentials such as body towels, water from the shower was leaking out towards the toilet and sink, service was very slow (had to wait 30-45 minutes for towels and iron/ironing board), they would remove used towels from the room during service and never replace them, the lifts were not working (my wife was stuck in an elevator between two floors for at least 30 minutes), light bulbs in the room were burned out and never replaced even after bringing it to the attention of the service staff, on the last day of our stay there was no hot water in the sink or shower, apparently a water pipe broke on the 9th floor, and many things in the room were loose and/or broken. The only positive of this hotel is the grand breakfast buffet and the Metro being within walking distance. My family and I did not enjoy our stay. This is supposed to be a 4 star hotel. Nothing is of 4 star worth. I would not recommend this hotel even if they offered me free stays.
We booked a Prestige Suite Room 3120. There was nothing prestige about it. The room was dusty, floors were not clean, sofas, rugs, and tables were stained, both bathrooms had no hand soap, had to beg and wait for room essentials such as body towels, water from the shower was leaking out towards the toilet and sink, service was very slow (had to wait 30-45 minutes for towels and iron/ironing board), they would remove used towels from the room during service and never replace them, the lifts were not working (my wife was stuck in an elevator between two floors for at least 30 minutes), light bulbs in the room were burned out and never replaced even after bringing it to the attention of the service staff, on the last day of our stay there was no hot water in the sink or shower, apparently a water pipe broke on the 9th floor, and many things in the room were loose and/or broken. The only positive of this hotel is the grand breakfast buffet and the Metro being within walking distance. My family and I did not enjoy our stay. This is supposed to be a 4 star hotel. Nothing is of 4 star worth. I would not recommend this hotel even if they offered me free stays.
6
Monika
Mar 26, 2025
·
Stayed 7 nights
Das Frühstück war leider sehr einseitig und der Aussenbereich lässt zu wünschen über (Stühle teilweise zerissen oder von den Vögeln verschmutzt). Die beiden Bars waren sehr sauber und das Personal sehr freundlich.
Das Frühstück war leider sehr einseitig und der Aussenbereich lässt zu wünschen über (Stühle teilweise zerissen oder von den Vögeln verschmutzt). Die beiden Bars waren sehr sauber und das Personal sehr freundlich.
4
Imran
Jan 7, 2025
·
Stayed 4 nights
Easy to access l, nice views of Dubai. Hotel room service was really poor. Only provided one towel for 4 people in bedroom apartment with two toilets. Never cleaned the room and next day when room was serviced they took all the towel away and when asked it took them nearly two hours to find and provide the towels.
Easy to access l, nice views of Dubai. Hotel room service was really poor. Only provided one towel for 4 people in bedroom apartment with two toilets. Never cleaned the room and next day when room was serviced they took all the towel away and when asked it took them nearly two hours to find and provide the towels.
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AI-generated summary based on recent guest reviews
Rooms
Rooms and suites are generally very spacious with good views, but many feel dated and show maintenance issues; some guests report traffic noise, under‑equipped kitchens, and occasional AC or Wi‑Fi problems.
Related guest reviews
2
Moazam
Jul 7, 2025
·
Stayed 8 nights
Air conditioning was not working for 2 days and nights in the month of July with temperature of 45 degrees. Hotel room were so hot. WiFi does not work properly, comes and goes.
Air conditioning was not working for 2 days and nights in the month of July with temperature of 45 degrees. Hotel room were so hot. WiFi does not work properly, comes and goes.
8
Maria Mercedes
Sep 9, 2025
·
Stayed 8 nights
Unas habitaciones impresionantes grandes espaciosas, con muy buenas vistas, la única pega es que no limpian a diario y no reponen las toallas a diario. La situación perfecta, y el buffet muy rico y abundante. Muy simpáticos todos , volveríamos sin dudarlo
Unas habitaciones impresionantes grandes espaciosas, con muy buenas vistas, la única pega es que no limpian a diario y no reponen las toallas a diario. La situación perfecta, y el buffet muy rico y abundante. Muy simpáticos todos , volveríamos sin dudarlo
6
Katia
May 18, 2025
·
Stayed 3 nights
The hotel room was a very old style room, it needs a great deal of renovation. The wardrobe did not close, there was an unpleasant smell in the room because of the old filters of air conditioner. The plugs to charge the mobile phone was with a non european adapter and when I called the indicated number “0” for assistance, i was told I need to go to the supermarket to buy one. Imbarassing. The kitchen was not well equipped at all, we were in 3 and had only one knife and one spoon and a couple of plates and two glasses. All placed on an old rusty cupboard. The furtinure has a lot of dirty spots as well all the curtains. Being a family of 3 we were given a suite with only one bed. However I booked and payed for 3 adults. Calling “0” for assistance was not helpful at all, I was told to pay for an extra bed. My small advice, never call “0”, go straight away to the reception on ground floor for any solution. The reception sent us someone to place and extra bed and gave us one adapter (the other we bought, being in 3 we have more than one gadget to charge). General impression was not great however. Though, I’m thankfull to a Diana who helped us at the reception desk to solve our issues. At the check out the reception sent a person to check if all was ok with the room. In 15 years of travelling experience, I faced this for the first time. A bit humiliating, sincerely, it was difficult to worsen the conditions of the room. The position of the hotel is 20 steps from the metro, a plus.
The hotel room was a very old style room, it needs a great deal of renovation. The wardrobe did not close, there was an unpleasant smell in the room because of the old filters of air conditioner. The plugs to charge the mobile phone was with a non european adapter and when I called the indicated number “0” for assistance, i was told I need to go to the supermarket to buy one. Imbarassing. The kitchen was not well equipped at all, we were in 3 and had only one knife and one spoon and a couple of plates and two glasses. All placed on an old rusty cupboard. The furtinure has a lot of dirty spots as well all the curtains. Being a family of 3 we were given a suite with only one bed. However I booked and payed for 3 adults. Calling “0” for assistance was not helpful at all, I was told to pay for an extra bed. My small advice, never call “0”, go straight away to the reception on ground floor for any solution. The reception sent us someone to place and extra bed and gave us one adapter (the other we bought, being in 3 we have more than one gadget to charge). General impression was not great however. Though, I’m thankfull to a Diana who helped us at the reception desk to solve our issues. At the check out the reception sent a person to check if all was ok with the room. In 15 years of travelling experience, I faced this for the first time. A bit humiliating, sincerely, it was difficult to worsen the conditions of the room. The position of the hotel is 20 steps from the metro, a plus.
6
Fathima
Jul 12, 2024
·
Stayed 10 nights
The hotel is located closer the metro. The check in wasnt smooth. Had to spend two hours as they did not have a clue of the payements. Staff kept saying different things about payement. This shows they had no communication with expedia. The cleanliness wasnt great. They need to improve in this. When you was your face the water splashes behind the basin. We had to use a towel to stop the water getting to the back. We paid for a suite but the balcony wasnt available the doors were locked as the glass was brocken.
The hotel is located closer the metro. The check in wasnt smooth. Had to spend two hours as they did not have a clue of the payements. Staff kept saying different things about payement. This shows they had no communication with expedia. The cleanliness wasnt great. They need to improve in this. When you was your face the water splashes behind the basin. We had to use a towel to stop the water getting to the back. We paid for a suite but the balcony wasnt available the doors were locked as the glass was brocken.
6
Mehmet
Feb 15, 2026
·
Stayed 4 nights
The hotel is quite old and needs renovation. The plaster and paint are peeling off the walls in the rooms. The bathroom is very old and not cleaned. There isn't even a hairdryer. Despite being on the 38th floor, there's a lot of road noise coming through the windows; the sound insulation is very poor. The breakfast is quite inadequate and bad, and the breakfast room is far from hygienic.
The hotel is quite old and needs renovation. The plaster and paint are peeling off the walls in the rooms. The bathroom is very old and not cleaned. There isn't even a hairdryer. Despite being on the 38th floor, there's a lot of road noise coming through the windows; the sound insulation is very poor. The breakfast is quite inadequate and bad, and the breakfast room is far from hygienic.
4
Rukselan
Feb 16, 2026
·
Stayed 3 nights
The rooms are very old, with peeling plaster and paint. The sound insulation is terrible; even on the 38th floor, you can hear the noise from the building. The room is quite spacious, but there isn't even a hairdryer. The breakfast is quite bad, and hygiene in the breakfast restaurant is unacceptable. The staff are diligent, but this doesn't justify the price. Overall, this hotel barely deserves two stars. I will never stay here again.
The rooms are very old, with peeling plaster and paint. The sound insulation is terrible; even on the 38th floor, you can hear the noise from the building. The room is quite spacious, but there isn't even a hairdryer. The breakfast is quite bad, and hygiene in the breakfast restaurant is unacceptable. The staff are diligent, but this doesn't justify the price. Overall, this hotel barely deserves two stars. I will never stay here again.
10
Javed
Aug 25, 2022
·
Stayed 3 nights
Next to a redline metro station so easy to travel to other parts of Dubai. Large rooms and suites. 2 taxi ranks outside. Plenty of supermarkets, a petrol station and a 24 hour Burger King within walking distance.
Next to a redline metro station so easy to travel to other parts of Dubai. Large rooms and suites. 2 taxi ranks outside. Plenty of supermarkets, a petrol station and a 24 hour Burger King within walking distance.
2
Maia
Oct 15, 2025
·
Stayed 8 nights
Our stay here was terrible. We had multiple maintenance issues with the room. The bar fridge was warmer than the room and when maintenance came to fix it I was told if I wanted a fridge I would have to upgrade. I had diabetic medication with me that needed to be refrigerated but had to keep it in the fridge in the lobby at the concierge desk. The manager put it in the fridge and didn't even document it. When I went to get it they told me that there was nothing in the fridge so I had to go and find it myself. The staff was all very rude but especially the valet guys. They were slow and didn't care unless you drove a Ferrari. A few times it took over 40 minutes to get our car. I thought the location would be handy to get around but you always had to get on the main drag to get anywhere and that took forever. The hotel had only 3 small elevators so you were always waiting. The staff had service elevators but they would always try to get on the regular elevators so it would take many stops to get to your proper floor. We complained about this but nothing changed. All in all it was a terrible experience staying here and I would never do it again. If they want to discount their hotel so that middle class people can afford to stay there then they need to learn not to disregard you as a customer unless you are rich. Don't waste your time staying here as it will only bring frustration.
Our stay here was terrible. We had multiple maintenance issues with the room. The bar fridge was warmer than the room and when maintenance came to fix it I was told if I wanted a fridge I would have to upgrade. I had diabetic medication with me that needed to be refrigerated but had to keep it in the fridge in the lobby at the concierge desk. The manager put it in the fridge and didn't even document it. When I went to get it they told me that there was nothing in the fridge so I had to go and find it myself. The staff was all very rude but especially the valet guys. They were slow and didn't care unless you drove a Ferrari. A few times it took over 40 minutes to get our car. I thought the location would be handy to get around but you always had to get on the main drag to get anywhere and that took forever. The hotel had only 3 small elevators so you were always waiting. The staff had service elevators but they would always try to get on the regular elevators so it would take many stops to get to your proper floor. We complained about this but nothing changed. All in all it was a terrible experience staying here and I would never do it again. If they want to discount their hotel so that middle class people can afford to stay there then they need to learn not to disregard you as a customer unless you are rich. Don't waste your time staying here as it will only bring frustration.
8
Gerald
Dec 27, 2023
·
Stayed 2 nights
The property is very nice although showing its age a little. That said it's a true 4 star and good value. The only real complaint I would have is the loud traffic noise being near a highway. Even on the upper floors (I was on floor 35) the traffic was substantially loud. Fortunately I'm not very sensitive to the noise but many would be.
The property is very nice although showing its age a little. That said it's a true 4 star and good value. The only real complaint I would have is the loud traffic noise being near a highway. Even on the upper floors (I was on floor 35) the traffic was substantially loud. Fortunately I'm not very sensitive to the noise but many would be.
4
donghyeon
Feb 22, 2025
·
Stayed 3 nights
로션을 달라했는데 로션이아닌 샴푸를 넣지를 않나, 인터넷은 또 왜이리 느린지요. 샤워호스로 전환하는 방식도 이상하고 두바이에서 머무른 호텔중 정말 가장 불편하고 별로인 호텔이였네요.
로션을 달라했는데 로션이아닌 샴푸를 넣지를 않나, 인터넷은 또 왜이리 느린지요. 샤워호스로 전환하는 방식도 이상하고 두바이에서 머무른 호텔중 정말 가장 불편하고 별로인 호텔이였네요.
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AI-generated summary based on recent guest reviews
Service
Staff are often praised by name for being friendly and helpful, yet service levels are uneven, with repeated complaints about slow or chaotic check‑in/out, delayed responses to requests, and occasional rude interactions (including valet).
Related guest reviews
2
Abdelkader
Apr 29, 2024
·
Stayed 5 nights
The first day of the check i didn’t get the room they promised it and i was without a room till 4 pm after i payed all what I have to pay The reception was taking every request I ask as a person request where I had to fight with them verbally to get the room I wanted . But in the end I got a room in the middle floor between the one I asked for and the one they offered They kept me till the last moment of Thé check in and they said that they can’t provid the room I asked for For the cleaning service it was ok but usually they forget to put some stuff in the room .exp: The iron was already broken or burnt from the inside when I used it I burnt my white pants :/. They too almost 24 hours to change it and till I took the iron with my hands to the reception so they changed it (that took me 2 hours of waiting there after the 24 hour of my request) Thé cleaning stuff were respectful but they forget sometimes to finish their job My worst experience was with the reception stuff and when I lost some of my clothes because of the iron In the reception they were not respectful and the none appropriate way they answer with triggered me to talk to them with a different way to get the room I wanted . These all after I was too kind to them . For Thé check out there was just on man called Mustafa who were really kind and helpful and made me come down (respect to him)but the rest they should have get better education about managing I Avoided the reception stuff during all my staying
The first day of the check i didn’t get the room they promised it and i was without a room till 4 pm after i payed all what I have to pay The reception was taking every request I ask as a person request where I had to fight with them verbally to get the room I wanted . But in the end I got a room in the middle floor between the one I asked for and the one they offered They kept me till the last moment of Thé check in and they said that they can’t provid the room I asked for For the cleaning service it was ok but usually they forget to put some stuff in the room .exp: The iron was already broken or burnt from the inside when I used it I burnt my white pants :/. They too almost 24 hours to change it and till I took the iron with my hands to the reception so they changed it (that took me 2 hours of waiting there after the 24 hour of my request) Thé cleaning stuff were respectful but they forget sometimes to finish their job My worst experience was with the reception stuff and when I lost some of my clothes because of the iron In the reception they were not respectful and the none appropriate way they answer with triggered me to talk to them with a different way to get the room I wanted . These all after I was too kind to them . For Thé check out there was just on man called Mustafa who were really kind and helpful and made me come down (respect to him)but the rest they should have get better education about managing I Avoided the reception stuff during all my staying
8
Ruiqian
Sep 7, 2024
·
Stayed 3 nights
Staff very very slow, takes 30 minutes to check out
Staff very very slow, takes 30 minutes to check out
10
Kennedy
Aug 26, 2023
·
Stayed 25 nights
I enjoyed my stay, the staff were extraordinary, Mohamed Elatik the rooms division manager was super helpful also, and there’s one particular front office duty manager he speaks French Arabic and English I can’t seem to remember his name I just refer to him as the guy that speaks French, he was amazing from my first day checking through out my one month stay. When next I’m visiting Dubai I’ll definitely stay at Mercure Dubai Barsha Heights Hotel and Suites. This time I’ll pick the name of the French Arabic English speaking front office duty manager. Thanks Mercure.
I enjoyed my stay, the staff were extraordinary, Mohamed Elatik the rooms division manager was super helpful also, and there’s one particular front office duty manager he speaks French Arabic and English I can’t seem to remember his name I just refer to him as the guy that speaks French, he was amazing from my first day checking through out my one month stay. When next I’m visiting Dubai I’ll definitely stay at Mercure Dubai Barsha Heights Hotel and Suites. This time I’ll pick the name of the French Arabic English speaking front office duty manager. Thanks Mercure.
10
YI JING
Feb 19, 2026
·
Stayed 1 night
I like the stay in your hotel it was amazing experience thank you ms zhor for your hospitality ❤️
I like the stay in your hotel it was amazing experience thank you ms zhor for your hospitality ❤️
8
muhammad
Jul 29, 2025
·
Stayed 2 nights
Pros: Friendly staff at reception Rooms spacious Location very close to Metro so very convenient Cons: Cleaning was not effectively done before we checked in Missing towels in toilets Kettle was dirty (some previous guests put tea bag in the kettle which was not realised by the cleaning staff)
Pros: Friendly staff at reception Rooms spacious Location very close to Metro so very convenient Cons: Cleaning was not effectively done before we checked in Missing towels in toilets Kettle was dirty (some previous guests put tea bag in the kettle which was not realised by the cleaning staff)
4
Chander
Aug 4, 2025
·
Stayed 27 nights
The check-in process took a bit longer than expected, and there was some delay in getting to the room as it wasn’t ready at the time of arrival. During the stay, there were delays in receiving basic amenities like towels and drinking water, which typically required a lot of reminders. Swimming pool was always out of towels, and steam and sauna was operated when you inform that you want to use it, means you shall remember to tell them in advance. On a positive note, the staff was cooperative and responsive once approached, and they did their best to assist whenever needed.
The check-in process took a bit longer than expected, and there was some delay in getting to the room as it wasn’t ready at the time of arrival. During the stay, there were delays in receiving basic amenities like towels and drinking water, which typically required a lot of reminders. Swimming pool was always out of towels, and steam and sauna was operated when you inform that you want to use it, means you shall remember to tell them in advance. On a positive note, the staff was cooperative and responsive once approached, and they did their best to assist whenever needed.
4
Julie
Nov 18, 2024
·
Stayed 12 nights
Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
4
Ahmed
Dec 16, 2025
·
Stayed 4 nights
Bad hospitality, very bad customer service and front desk, not clean room and not arrange team. I strongly not recommend the hotel specially for family.
Bad hospitality, very bad customer service and front desk, not clean room and not arrange team. I strongly not recommend the hotel specially for family.
2
Maia
Oct 15, 2025
·
Stayed 8 nights
Our stay here was terrible. We had multiple maintenance issues with the room. The bar fridge was warmer than the room and when maintenance came to fix it I was told if I wanted a fridge I would have to upgrade. I had diabetic medication with me that needed to be refrigerated but had to keep it in the fridge in the lobby at the concierge desk. The manager put it in the fridge and didn't even document it. When I went to get it they told me that there was nothing in the fridge so I had to go and find it myself. The staff was all very rude but especially the valet guys. They were slow and didn't care unless you drove a Ferrari. A few times it took over 40 minutes to get our car. I thought the location would be handy to get around but you always had to get on the main drag to get anywhere and that took forever. The hotel had only 3 small elevators so you were always waiting. The staff had service elevators but they would always try to get on the regular elevators so it would take many stops to get to your proper floor. We complained about this but nothing changed. All in all it was a terrible experience staying here and I would never do it again. If they want to discount their hotel so that middle class people can afford to stay there then they need to learn not to disregard you as a customer unless you are rich. Don't waste your time staying here as it will only bring frustration.
Our stay here was terrible. We had multiple maintenance issues with the room. The bar fridge was warmer than the room and when maintenance came to fix it I was told if I wanted a fridge I would have to upgrade. I had diabetic medication with me that needed to be refrigerated but had to keep it in the fridge in the lobby at the concierge desk. The manager put it in the fridge and didn't even document it. When I went to get it they told me that there was nothing in the fridge so I had to go and find it myself. The staff was all very rude but especially the valet guys. They were slow and didn't care unless you drove a Ferrari. A few times it took over 40 minutes to get our car. I thought the location would be handy to get around but you always had to get on the main drag to get anywhere and that took forever. The hotel had only 3 small elevators so you were always waiting. The staff had service elevators but they would always try to get on the regular elevators so it would take many stops to get to your proper floor. We complained about this but nothing changed. All in all it was a terrible experience staying here and I would never do it again. If they want to discount their hotel so that middle class people can afford to stay there then they need to learn not to disregard you as a customer unless you are rich. Don't waste your time staying here as it will only bring frustration.
10
Suzan
Aug 31, 2025
·
Stayed 2 nights
⸻ “Excellent service as always, this time with special thanks to Nazim and Zeeshar. Staying here truly feels like a second home. I’ll continue to recommend this hotel to othersit’s very convenient, close to the metro, and centrally located near Expo City and Dubai Mall.”
⸻ “Excellent service as always, this time with special thanks to Nazim and Zeeshar. Staying here truly feels like a second home. I’ll continue to recommend this hotel to othersit’s very convenient, close to the metro, and centrally located near Expo City and Dubai Mall.”
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AI-generated summary based on recent guest reviews
Location
Very convenient, just steps from the metro and with taxis and shops nearby, making it easy to get around Dubai. Some note heavy road noise and the need to navigate Sheikh Zayed Road for dining.
Related guest reviews
10
Hannah
Dec 15, 2024
·
Stayed 11 nights
Close to the metro and very helpful staff
Close to the metro and very helpful staff
8
Frederic
Sep 5, 2025
·
Stayed 10 nights
Le métro derrière hôtel hôtel familial
Le métro derrière hôtel hôtel familial
10
John
Mar 13, 2025
·
Stayed 6 nights
Excellent location and great service
Excellent location and great service
10
Badre
Aug 16, 2025
·
Stayed 14 nights
Très bon hôtel avec un bon accueil. Hôtel situé au pied du métro ce qui n'est pas négligeable, vous avez aussi des taxis devant. Personnel très réactif (Jogi, et toute l'équipe ....).
Très bon hôtel avec un bon accueil. Hôtel situé au pied du métro ce qui n'est pas négligeable, vous avez aussi des taxis devant. Personnel très réactif (Jogi, et toute l'équipe ....).
10
Lila
Apr 7, 2025
·
Stayed 2 nights
The hotel is conveniently located just steps from the Dubai metro, which makes it very convenient. The rooms were very clean, and every day they left us bottles of water. The housekeeper was very attentive to my room, 3006, which had an incredible view from the 30th floor.
The hotel is conveniently located just steps from the Dubai metro, which makes it very convenient. The rooms were very clean, and every day they left us bottles of water. The housekeeper was very attentive to my room, 3006, which had an incredible view from the 30th floor.
8
HIROSHI
Apr 19, 2025
·
Stayed 1 night
駅直結で便利
駅直結で便利
10
Veronica
Nov 30, 2024
·
Stayed 4 nights
Next to the metro
Next to the metro
10
ALEXANDRA
Apr 16, 2025
·
Stayed 6 nights
Molto pulito. Personale gentile. Ottima posizione, vicino alla metro.
Molto pulito. Personale gentile. Ottima posizione, vicino alla metro.
10
Javed
Aug 25, 2022
·
Stayed 3 nights
Next to a redline metro station so easy to travel to other parts of Dubai. Large rooms and suites. 2 taxi ranks outside. Plenty of supermarkets, a petrol station and a 24 hour Burger King within walking distance.
Next to a redline metro station so easy to travel to other parts of Dubai. Large rooms and suites. 2 taxi ranks outside. Plenty of supermarkets, a petrol station and a 24 hour Burger King within walking distance.
8
Gerald
Dec 27, 2023
·
Stayed 2 nights
The property is very nice although showing its age a little. That said it's a true 4 star and good value. The only real complaint I would have is the loud traffic noise being near a highway. Even on the upper floors (I was on floor 35) the traffic was substantially loud. Fortunately I'm not very sensitive to the noise but many would be.
The property is very nice although showing its age a little. That said it's a true 4 star and good value. The only real complaint I would have is the loud traffic noise being near a highway. Even on the upper floors (I was on floor 35) the traffic was substantially loud. Fortunately I'm not very sensitive to the noise but many would be.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed—some find it tasty and varied, others rate it poor with occasional hygiene concerns and crowding at peak times. Room service can be slow or inaccurate, with a few reports of charges for basic items.
Related guest reviews
8
Abdul
Jan 3, 2025
·
Stayed 9 nights
Overall pleasant stay. Great breakfast options. 24 Hours Market, Pharmacy, Doctor on Call, Day & Night Restaurant, Cafe, Trip Planner, Car Rental, Small Prayer Area, Elevator wait too long, however there are 5 Per Floor. Go up if down taking a while. Taxi & Private Taxi on-site. Walking distance to Restaurants, Mosque, Train Station Etc. Bathtub leaks water around. Sofas not very clean. Helpful staff overall.
Overall pleasant stay. Great breakfast options. 24 Hours Market, Pharmacy, Doctor on Call, Day & Night Restaurant, Cafe, Trip Planner, Car Rental, Small Prayer Area, Elevator wait too long, however there are 5 Per Floor. Go up if down taking a while. Taxi & Private Taxi on-site. Walking distance to Restaurants, Mosque, Train Station Etc. Bathtub leaks water around. Sofas not very clean. Helpful staff overall.
8
Maria Mercedes
Sep 9, 2025
·
Stayed 8 nights
Unas habitaciones impresionantes grandes espaciosas, con muy buenas vistas, la única pega es que no limpian a diario y no reponen las toallas a diario. La situación perfecta, y el buffet muy rico y abundante. Muy simpáticos todos , volveríamos sin dudarlo
Unas habitaciones impresionantes grandes espaciosas, con muy buenas vistas, la única pega es que no limpian a diario y no reponen las toallas a diario. La situación perfecta, y el buffet muy rico y abundante. Muy simpáticos todos , volveríamos sin dudarlo
2
Furqan
Jul 2, 2024
·
Stayed 2 nights
Worst experience ever. Checkin was delayed. I was asked to pay double the amount what was shown on my voucher for local tax. We literally follwed up for 2 days to get the iron and iron board. Electric kettle was not working. When i received the iron after two days it was not working. Lifts are busy all the time. Breakfast is not good either the restaurant is like a fish market with no one to get you a seat. Valet service is time taking. Literally you have to struggle for everything you need from the hotel as if you are staying there for free. The only person good was Umer Abbasi the duty manager who helped me for whatever i need. I do not recommend this hotel to families.
Worst experience ever. Checkin was delayed. I was asked to pay double the amount what was shown on my voucher for local tax. We literally follwed up for 2 days to get the iron and iron board. Electric kettle was not working. When i received the iron after two days it was not working. Lifts are busy all the time. Breakfast is not good either the restaurant is like a fish market with no one to get you a seat. Valet service is time taking. Literally you have to struggle for everything you need from the hotel as if you are staying there for free. The only person good was Umer Abbasi the duty manager who helped me for whatever i need. I do not recommend this hotel to families.
8
CHIHARU
Jan 11, 2025
·
Stayed 5 nights
チェックインスムーズ。朝食ブッフェが美味。種類も豊富で果物もなくなるとすぐ補充してくれた。 ちょっとづつ毎日変わっていて飽きない。 エレベーター待ちが少し長い。 部屋のタオル数が合わず何回か電話をして持ってきてもらったが時間がかかった。 部屋はスイートだったので広く快適で、シャワーの温度、水量も問題なし。2箇所あったシャワーは、片方は水量がイマイチでした。 夜景が綺麗で、駅近でタクシーもホテル前にレクサスのちょっと高めなタクシーと、安めのタクシーが停車しており便利。 スタッフは皆さん親切でした。
チェックインスムーズ。朝食ブッフェが美味。種類も豊富で果物もなくなるとすぐ補充してくれた。 ちょっとづつ毎日変わっていて飽きない。 エレベーター待ちが少し長い。 部屋のタオル数が合わず何回か電話をして持ってきてもらったが時間がかかった。 部屋はスイートだったので広く快適で、シャワーの温度、水量も問題なし。2箇所あったシャワーは、片方は水量がイマイチでした。 夜景が綺麗で、駅近でタクシーもホテル前にレクサスのちょっと高めなタクシーと、安めのタクシーが停車しており便利。 スタッフは皆さん親切でした。
6
Mehmet
Feb 15, 2026
·
Stayed 4 nights
The hotel is quite old and needs renovation. The plaster and paint are peeling off the walls in the rooms. The bathroom is very old and not cleaned. There isn't even a hairdryer. Despite being on the 38th floor, there's a lot of road noise coming through the windows; the sound insulation is very poor. The breakfast is quite inadequate and bad, and the breakfast room is far from hygienic.
The hotel is quite old and needs renovation. The plaster and paint are peeling off the walls in the rooms. The bathroom is very old and not cleaned. There isn't even a hairdryer. Despite being on the 38th floor, there's a lot of road noise coming through the windows; the sound insulation is very poor. The breakfast is quite inadequate and bad, and the breakfast room is far from hygienic.
8
Ahmed
Dec 20, 2022
·
Stayed 19,346 nights
Het hotel was op zich netjes op het eerste oog. Eenmaal op de kamer kwamen de eerste mankementen al naar boven. Een waterkoker die kapot is. Werd overigens meteen vervangen, top! Een afgebroken houder van de douchekop waardoor deze niet fatsoenlijk op de plaats bleef. De stortdouchekop werkte niet naar behoren en er was schimmel in de douche, dit was goed te ruiken. Bij het ontbijt was het een chaos. De ontbijtruimte is te klein voor het aantal mensen die het hotel kan huisvesten. Verder wel een goede ervaring gehad met de service en klantvriendelijkheid. Het hotel ligt centraal waardoor alles goed bereikbaar is.
Het hotel was op zich netjes op het eerste oog. Eenmaal op de kamer kwamen de eerste mankementen al naar boven. Een waterkoker die kapot is. Werd overigens meteen vervangen, top! Een afgebroken houder van de douchekop waardoor deze niet fatsoenlijk op de plaats bleef. De stortdouchekop werkte niet naar behoren en er was schimmel in de douche, dit was goed te ruiken. Bij het ontbijt was het een chaos. De ontbijtruimte is te klein voor het aantal mensen die het hotel kan huisvesten. Verder wel een goede ervaring gehad met de service en klantvriendelijkheid. Het hotel ligt centraal waardoor alles goed bereikbaar is.
4
Rukselan
Feb 16, 2026
·
Stayed 3 nights
The rooms are very old, with peeling plaster and paint. The sound insulation is terrible; even on the 38th floor, you can hear the noise from the building. The room is quite spacious, but there isn't even a hairdryer. The breakfast is quite bad, and hygiene in the breakfast restaurant is unacceptable. The staff are diligent, but this doesn't justify the price. Overall, this hotel barely deserves two stars. I will never stay here again.
The rooms are very old, with peeling plaster and paint. The sound insulation is terrible; even on the 38th floor, you can hear the noise from the building. The room is quite spacious, but there isn't even a hairdryer. The breakfast is quite bad, and hygiene in the breakfast restaurant is unacceptable. The staff are diligent, but this doesn't justify the price. Overall, this hotel barely deserves two stars. I will never stay here again.
10
Zeinab
Aug 7, 2025
·
Stayed 3 nights
Clean and spacious rooms. Yummy breakfast included and delicious lunch/dinner available for purchase.
Clean and spacious rooms. Yummy breakfast included and delicious lunch/dinner available for purchase.
6
Monika
Mar 26, 2025
·
Stayed 7 nights
Das Frühstück war leider sehr einseitig und der Aussenbereich lässt zu wünschen über (Stühle teilweise zerissen oder von den Vögeln verschmutzt). Die beiden Bars waren sehr sauber und das Personal sehr freundlich.
Das Frühstück war leider sehr einseitig und der Aussenbereich lässt zu wünschen über (Stühle teilweise zerissen oder von den Vögeln verschmutzt). Die beiden Bars waren sehr sauber und das Personal sehr freundlich.
10
MOHAMMED MAHMOUD K
Jun 23, 2024
·
Stayed 4 nights
Staff were nice, good location, clean and comfortable, except for their services need improvement, we have requested ice, plates, knives, and forks from room service but they said that they are chargeable !!! Which is strange.
Staff were nice, good location, clean and comfortable, except for their services need improvement, we have requested ice, plates, knives, and forks from room service but they said that they are chargeable !!! Which is strange.
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AI-generated summary based on recent guest reviews
10
Nyadenga
2 weeks ago
·
Stayed 1 night
Cleaning is very good in the hotel, staff members like Shahi and Azhar was very approachable . We are going to be back
Cleaning is very good in the hotel, staff members like Shahi and Azhar was very approachable . We are going to be back
10
Nyadenga
2 weeks ago
·
Stayed 28 nights
Amazing pool and I have tried the breakfast everyday for 2 weeks . Elizabeth form the restaurant is very welcoming and professional. The group that I traveled was very happy about the hotel we picked and we will be back.
Amazing pool and I have tried the breakfast everyday for 2 weeks . Elizabeth form the restaurant is very welcoming and professional. The group that I traveled was very happy about the hotel we picked and we will be back.
10
Nyadenga
2 weeks ago
·
Stayed 3 nights
Cleaning in our suites was very good. Azhar from reception and Shahi was helpful. Thank you
Cleaning in our suites was very good. Azhar from reception and Shahi was helpful. Thank you
10
Tshedza
2 weeks ago
·
Stayed 1 night
Amazing hotel with well experienced team members like Azhar and Zeinab at the reception, Hotel is located near the heart of the city where it is close to a metro station which makes our life’s easy. The rooms were cleaned perfectly by the housekeeping team. Another team member who stood out was Shahi who is always helpful and smiling. Thank you for your hospitality. Looking forward to be back soon.
Amazing hotel with well experienced team members like Azhar and Zeinab at the reception, Hotel is located near the heart of the city where it is close to a metro station which makes our life’s easy. The rooms were cleaned perfectly by the housekeeping team. Another team member who stood out was Shahi who is always helpful and smiling. Thank you for your hospitality. Looking forward to be back soon.
2
erdener
Sep 17, 2026
·
Stayed 2 nights
Horrible dirty no sense stay there
Horrible dirty no sense stay there
Property Policies
Check-in
Check-out
From 14:00 to 23:59
Before 12:00
FAQs about Mercure Dubai Barsha Heights Hotel Suites And Apartments
Is parking available at the property?
Free valet parking is available on-site, and there is also limited parking. No reservation is required.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee of approximately AED 75 for adults and AED 37.50 for children.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests must contact the property at least 24 hours before arrival to make arrangements.
Is there an airport shuttle service available?
An airport shuttle service is available for a fee of AED 350 per vehicle, and it operates 24 hours. Guests can arrange the transfer through the property.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.
What is the location of the property in relation to key landmarks?
The hotel is located in the heart of Dubai, within a 10-minute drive of Mall of the Emirates and Wild Wadi Water Park. It is approximately 4.4 miles from Marina Beach and 4.1 miles from Souk Madinat Jumeirah. Public transport options are available nearby.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available, with access from 7:00 AM to 7:00 PM. The pool is seasonal.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified. Families can enjoy amenities such as a kids club.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of AED 120.0 per night. Advance request or confirmation may be required for availability.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Dubai trip?
What do room rates typically run at Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai over the next few months?
Over the next 60–90 days, room rates at Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai typically land around $141 a night for two guests, ranging from $109 to $478 on low- and high-demand dates.
When is the quietest time to visit Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai?
February is the busiest month for demand while October is the quietest time to visit Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai, so expect fewer crowds and easier availability in October. Demand falls sharply after July and stays low through October, making early autumn the calmest stretch.
Which month has the lowest nightly rates at Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai?
June is the cheapest month to stay at Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai, averaging about $54 a night; November is the priciest at about $263. June’s low rates come even though October is the quietest month for crowds.
What’s nearby and who is Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai good for?
Set in Dubai Emirate, Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai is a convenient choice for families and business travellers with easy access to Mall of the Emirates, Al Barsha Pond Park and Marina Beach. The hotel’s themes lean toward Family and Business stays, with nearby attractions like Wild Wadi Water Park and Skydive Dubai adding leisure options.
How do prices at Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai compare with nearby hotels?
Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai is cheaper than 10 of 15 comparable hotels nearby, with a typical median of $101 a night versus about $118 for peers.
How does the nightly price at Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai compare to recent weeks?
The current price at Mercure Dubai Barsha Heights Hotel Suites And Apartments in Dubai is $85 per night for 2 guests, which is high for this hotel: about 25% above its $68 average over the last 60 days. Most nights over that period fell between $52 and $111.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-24: 90.79185668029785USD
- 2026-10-25: 76.1804USD
- 2026-10-26: 76.22776009445191USD
- 2026-10-27: 91.22602934188843USD
- 2026-10-28: 86.98220247726441USD
- 2026-10-29: 84.02250000000001USD
- 2026-10-30: 85.57569057998658USD
- 2026-10-31: 86.92639773864747USD
- 2026-11-01: 95.96139774627686USD
- 2026-11-02: 109.64761886901856USD
- 2026-11-03: 106.99040217819214USD
- 2026-11-04: 113.73540785522462USD
- 2026-11-05: 108.37715292434693USD
- 2026-11-06: 109.71015880966188USD
- 2026-11-07: 95.96139774627686USD
- 2026-11-08: 105.66237931671144USD
- 2026-11-09: 105.66237931671144USD
- 2026-11-10: 103.54932934188844USD
- 2026-11-11: 105.000585887146USD
- 2026-11-12: 106.99040217819214USD
- 2026-11-13: 105.000585887146USD
- 2026-11-14: 107.69253844223023USD
- 2026-11-15: 105.000585887146USD
- 2026-11-16: 113.72647602005006USD
- 2026-11-17: 105.000585887146USD
- 2026-11-18: 115.51186867294312USD
- 2026-11-19: 113.73540785522462USD
- 2026-11-20: 115.67962477722169USD
- 2026-11-21: 115.67962477722169USD
- 2026-11-22: 116.53955109786988USD
- 2026-11-23: 128.97843502807618USD
- 2026-11-24: 127.98852272720337USD
- 2026-11-25: 128.97843502807618USD
- 2026-11-26: 138.22761104125976USD
- 2026-11-27: 139.7074665534973USD
- 2026-11-28: 139.7074665534973USD
- 2026-11-29: 123.70890869140626USD
- 2026-11-30: 138.22761104125976USD
- 2026-12-01: 107.61413487854004USD
- 2026-12-02: 109.71015880966188USD
- 2026-12-03: 107.61413487854004USD
- 2026-12-04: 124.52363736190797USD
- 2026-12-05: 107.61413487854004USD
- 2026-12-06: 135.7078249511719USD
- 2026-12-07: 159.70567456512453USD
- 2026-12-08: 159.70567456512453USD
- 2026-12-09: 159.70567456512453USD
- 2026-12-10: 159.70567456512453USD
- 2026-12-11: 147.97673050231936USD
- 2026-12-12: 122.51900875473024USD
- 2026-12-13: 106.86721977767945USD
- 2026-12-14: 108.32509186401369USD
- 2026-12-15: 93.13661298980713USD
- 2026-12-16: 93.13661298980713USD
- 2026-12-17: 93.13661298980713USD
- 2026-12-18: 108.32509186401369USD
- 2026-12-19: 108.32509186401369USD
- 2026-12-20: 106.86721977767945USD
- 2026-12-21: 93.66653150558473USD
- 2026-12-22: 108.32509186401369USD
- 2026-12-23: 93.66653150558473USD
- 2026-12-24: 90.93838151321411USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: AED 300 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Some water is reused through a grey water recycling system
- Safety features at this property include a smoke detector and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Pool access available from 8:00 AM to 9:00 PM.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- A car is not required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately AED 43.26 for adults and AED 17.50 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: AED 120.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Valet Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
General
Room Service
Restaurant
Non-Smoking Rooms
Barber/Beauty Shop
Facial Treatments
Kids Club
Poolside Bar
Packed Lunches
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Golf Course (nearby)
Billiards
Pool Outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Internet
Free Wi-Fi