Hotel Puerta del Cielo
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About this property
Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden.
Business amenities
Free self parking is available onsite.
Dining
Satisfy your appetite at the hotel's coffee shop/cafe.
Rooms
Make yourself at home in one of the 14 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include ceiling fans, and housekeeping is provided daily.
Location
Located in Cuernavaca (Lomas de Cortes), Hotel Puerta del Cielo is within a 5-minute drive of Portal D10 and Parish of the Divine Savior. This hotel is 1.5 mi (2.4 km) from La Paloma de la Paz and 1.9 mi (3.1 km) from Museo de Cuauhnahuac.
What's nearby
Portal D10(0.8 miles)
Parish of the Divine Savior(1.2 miles)
La Paloma de la Paz(1.5 miles)
Teopanzolco Archaeological Zone(1.8 miles)
Plaza Cuernavaca(1.8 miles)
Museo de Cuauhnahuac(1.8 miles)
University of the State of Morelos(2.2 miles)
ASLI Spanish Language Institute(2.2 miles)
Spanish Language Institute - Day Course(2.2 miles)
Photographic Museum of Cuernavaca(2.4 miles)
Calvario Church(2.4 miles)
National Institute of Public Health(2.5 miles)
Spa Orlane(2.5 miles)
Juan Soriano Museum(2.6 miles)
Juarez Garden(2.9 miles)
The nearest major airport is Benito Juarez International Airport (MEX)(53.8 miles)
Free Wi-Fi
Garden
24-Hour Front Desk
Parking (Self) (free)
Pool Umbrellas
Location
Portal D10 (0.8 miles)
Parish of the Divine Savior (1.2 miles)
La Paloma de la Paz (1.5 miles)
Teopanzolco Archaeological Zone (1.8 miles)
Plaza Cuernavaca (1.8 miles)
Museo de Cuauhnahuac (1.8 miles)
Room options
Room, 2 Double Beds
Room details
Sleeps 4
161 ft²
Room, 1 King Bed
Room details
Sleeps 3
161 ft²
Suite, 1 King Bed, Microwave
Room details
Sleeps 3
161 ft²
Guest reviews of Hotel Puerta del Cielo
Based on 199 verified reviews
Who stays here?
Couple
28%
Family
39%
Group
32%
What guests think
AI-generated summary based on recent guest reviews
At Hotel Puerta del Cielo, many reviewers report a significant mismatch with online photos, citing widespread neglect, broken or dated facilities, and an overall deteriorated property that led several guests to cancel or leave without staying.
Read moreWas this helpful?
What guests think
At Hotel Puerta del Cielo, many reviewers report a significant mismatch with online photos, citing widespread neglect, broken or dated facilities, and an overall deteriorated property that led several guests to cancel or leave without staying.
Cleanliness is a recurring problem, with reports of dirty rooms, pests, and strong fumigation odors, plus limited or missing housekeeping. Service feedback often mentions reservations not being honored and cash-only payment due to no card terminal, with unhelpful responses when issues arose. Facilities like the pool and gardens are described as out of service or unappealing, and parking is on the street with security disclaimers; expect a rough, low-comfort stay.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple reviews describe severe disrepair, with the pool often unusable and gardens unkempt. Parking is on the street without security, and overall maintenance is lacking.
Related guest reviews
Lic. Diana
Nov 30, 2025
·
Stayed 1 night
Efren
Jan 4, 2026
·
Stayed 1 night
Guadalupe
Sep 16, 2025
·
Stayed 1 night
MAURICIO
Feb 10, 2024
·
Stayed 1 night
Maria Dolores
Apr 17, 2024
·
Stayed 1 night
Xanat
Apr 9, 2023
·
Stayed 1 night
Miguel
Oct 31, 2023
·
Stayed 2 nights
Alexa
Apr 21, 2025
·
Stayed 4 nights
Pablo Cesar
Oct 15, 2025
·
Stayed 1 night
Francisco
May 2, 2022
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Guests repeatedly report dirty rooms and common areas, pests (cockroaches, scorpions, ants), and strong fumigation odors. Housekeeping was limited or missed during some stays, and the pool was also noted as dirty.
Related guest reviews
Antonio Omar
Apr 2, 2023
·
Stayed 1 night
Juan Carlos
Jul 7, 2024
·
Stayed 2 nights
Efren
Jan 4, 2026
·
Stayed 1 night
Guadalupe
Sep 16, 2025
·
Stayed 1 night
Abril
Jan 16, 2025
·
Stayed 1 night
Xanat
Apr 9, 2023
·
Stayed 1 night
Miguel
Oct 31, 2023
·
Stayed 2 nights
Alexa
Apr 21, 2025
·
Stayed 4 nights
Alfredo
Aug 5, 2025
·
Stayed 1 night
Luis Enrique
Jun 7, 2025
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and poorly maintained, with reports of faulty fixtures, broken tiles, doors or windows that do not close, and lack of hot water. Some mention early-morning noise from staff and note room size can be decent.
Related guest reviews
Martin
Dec 1, 2024
·
Stayed 1 night
Antonio Omar
Apr 2, 2023
·
Stayed 1 night
Rosa María Torres
Apr 6, 2025
·
Stayed 1 night
Lic. Diana
Nov 30, 2025
·
Stayed 1 night
Efren
Jan 4, 2026
·
Stayed 1 night
Guadalupe
Sep 16, 2025
·
Stayed 1 night
Karla
Dec 16, 2024
·
Stayed 2 nights
Xanat
Apr 9, 2023
·
Stayed 1 night
Miguel
Oct 31, 2023
·
Stayed 2 nights
Susan
Feb 25, 2025
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Many guests say reservations were not honored and staff requested cash due to no card terminal, with unhelpful responses when issues arose. A few mention acceptable attention or value.
Related guest reviews
Martin
Dec 1, 2024
·
Stayed 1 night
Rosa María Torres
Apr 6, 2025
·
Stayed 1 night
MAURICIO
Feb 10, 2024
·
Stayed 1 night
René
Dec 30, 2024
·
Stayed 1 night
Mike
Apr 7, 2024
·
Stayed 1 night
Alexa
Apr 21, 2025
·
Stayed 4 nights
diana
Apr 6, 2024
·
Stayed 1 night
Francisco
May 2, 2022
·
Stayed 1 night
Christian Janet
Dec 27, 2023
·
Stayed 1 night
German
May 14, 2023
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Not enough information in reviews.
Related guest reviews
Edwin
Dec 25, 2023
·
Stayed 1 night
Maria Dolores
Apr 17, 2024
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Guadalupe
Sep 16, 2025
·
Stayed 1 night
Susan
Feb 25, 2025
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Christian Janet
Dec 27, 2023
·
Stayed 1 night
Blanca Leticia
Jun 14, 2026
·
Stayed 1 night
Jorge Armando
May 8, 2026
·
Stayed 1 night
Alejandro
Apr 12, 2026
·
Stayed 2 nights
Efren
Jan 4, 2026
·
Stayed 1 night
FAQs about Hotel Puerta del Cielo
Is parking available at the property?
Free self-parking is available on-site.
What are the check-in and check-out times?
Check-in is from 14:00 to 23:00, and check-out is at 13:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
What is the location of the hotel in relation to key landmarks?
The hotel is located in Cuernavaca, within a 5-minute drive of Portal D10 and Parish of the Divine Savior. It is 1.5 miles from La Paloma de la Paz and 1.9 miles from Museo de Cuauhnahuac.
Does the hotel have a swimming pool?
The property features an outdoor pool for guests to enjoy.
Are children allowed at the hotel?
Children are allowed at the property, with a minimum age of 12 for check-in.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-10: 29.810278291194916USD
- 2026-10-11: 29.810278291194916USD
- 2026-10-12: 29.810278291194916USD
- 2026-10-13: 29.810278291194916USD
- 2026-10-14: 29.792835498916627USD
- 2026-10-15: 29.810278291194916USD
- 2026-10-16: 26.84550934670067USD
- 2026-10-17: 29.810278291194916USD
- 2026-10-18: 29.792835498916627USD
- 2026-10-19: 29.810278291194916USD
- 2026-10-20: 29.810278291194916USD
- 2026-10-21: 29.810278291194916USD
- 2026-10-22: 29.810278291194916USD
- 2026-10-23: 29.810278291194916USD
- 2026-10-24: 29.810278291194916USD
- 2026-10-25: 29.810278291194916USD
- 2026-10-26: 29.810278291194916USD
- 2026-10-27: 29.810278291194916USD
- 2026-10-28: 29.810278291194916USD
- 2026-10-29: 29.810278291194916USD
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: 29.810278291194916USD
- 2026-11-02: 29.810278291194916USD
- 2026-11-03: 29.810278291194916USD
- 2026-11-04: 29.810278291194916USD
- 2026-11-05: 29.810278291194916USD
- 2026-11-06: 29.819938619142533USD
- 2026-11-07: 29.810278291194916USD
- 2026-11-08: 29.819938619142533USD
- 2026-11-09: 29.810278291194916USD
- 2026-11-10: 29.810278291194916USD
- 2026-11-11: 29.810278291194916USD
- 2026-11-12: 29.810278291194916USD
- 2026-11-13: 29.810278291194916USD
- 2026-11-14: 29.810278291194916USD
- 2026-11-15: 29.810278291194916USD
- 2026-11-16: 29.819938619142533USD
- 2026-11-17: 29.819938619142533USD
- 2026-11-18: 29.829925439287187USD
- 2026-11-19: 29.810278291194916USD
- 2026-11-20: 29.810278291194916USD
- 2026-11-21: 29.819938619142533USD
- 2026-11-22: 29.810278291194916USD
- 2026-11-23: 29.819938619142533USD
- 2026-11-24: 29.810278291194916USD
- 2026-11-25: 29.810278291194916USD
- 2026-11-26: 29.810278291194916USD
- 2026-11-27: 29.810278291194916USD
- 2026-11-28: 29.810278291194916USD
- 2026-11-29: 29.810278291194916USD
- 2026-11-30: 29.810278291194916USD
- 2026-12-01: 29.810278291194916USD
- 2026-12-02: 29.810278291194916USD
- 2026-12-03: 29.810278291194916USD
- 2026-12-04: 29.810278291194916USD
- 2026-12-05: 29.810278291194916USD
- 2026-12-06: 29.810278291194916USD
- 2026-12-07: 29.810278291194916USD
- 2026-12-08: 29.879400743785858USD
- 2026-12-09: 29.828342058828355USD
- 2026-12-10: 29.810278291194916USD
Check-in must be done by someone who is at least 12 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards
- Safety features at this property include a fire extinguisher, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Contactless check-out is available.
Popular amenities
Free Wi-Fi
Garden
24-Hour Front Desk
Parking (Self) (free)
Pool Umbrellas
Parking
Parking (Self) (free)
Services
24-Hour Front Desk
Internet
Free Wi-Fi
Activities
Garden
Pool Umbrellas