Casa Francisco

The hotel was really nice, clean and ideal for family with mobility issues. We def would stay again and again here. There were ramps, car pick up, drop offs that made it easy to get in and out of the property incl access to the restaurant and pool areas without the use of a lot of stairs. Our rooms on the 1st flr & 2nd was near the pool. The grounds were well maintained, manicured lawn and trees. The front desk staff, waiter staff, grounds, cleaning staff said greetings and accommodated our room needs. The porters are the winners here for service, they were gracious, helpful and social, greeting us esp at night upon return when property gates were closed. There was a great band playing at the hotel restaurant, but had to cut their set short due to rainstorm that flooded some areas, incredible crew was in motion to remove water from ceramic floors. The pools looked refreshing, saw others enjoying the pool all day long. The hotel was within a short distance of city attractions and events. The on site restaurant was lively, tv, music and bar with great customer service, the food was yummy. Our only two minor concerns were room sinks had faucet sprayers splashing water all over you when in use. The other is the room keycard easily becomes demagnetized if left near your wallet or cell phone, which the front staff stated could happen at check in, we didn’t believe it would be so easy to do, it happened for us twice, but front staff reprogrammed them courteously, no attitude.

Great location and beautiful hotel-my family and I stay here each time we visit Cuernavaca typically 2-3 times per year renting multiple rooms - overall it is a decent hotel and perfect location for us but here are some cons or more feedback about my experience: most front desk workers not too friendly, you only get 2 small bottles of water your first night stay nothing more if you are staying additional nights (This should be complimentary each night stay) Digital key system for rooms can be tricky-key system needs updating. Executive side rooms are more expensive but worth it and the groundskeeping is beautiful however the very nice pool on the executive side gets very crowded from the entire hotel - would be nice if the executive pool could be limited to executive room guests. I would recommend this hotel.

Pros were the amenities and the on site restaurant however this place is very run down and not at all like the pictures. The front desk staff was a bit rude upon check in. I would not recommend this establishment.

Do Not Recommend this hotel. Only toiletries is shampoo and a soap. Showers have no doors, water everywhere. No hand soap. Air conditioner and fan didn’t work. We asked the front desk and the front desk guy said he will send someone to look at it and no one showed up. And food from restaurant was not good. Plus we were barely paying the server and he made it clear that the tip has to be 10%. We were not leaving yet and him stating that was inappropriate. We never leave without giving a tip but honestly this place doesn’t deserve it.

Services and the food