CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel
$165
/ night
Avg. for October
Prices for CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel
Select dates to see prices and availability
$165
/ night
Avg. for October
Monthly average prices
Nightly prices at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel average $126 in January, the cheapest month, and $197 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $126 |
| February | $135 |
| March | $137 |
| April | $181 |
| May | $177 |
| June | $188 |
| July | $197 |
| August | $180 |
| September | $159 |
| October | $165 |
| November | $136 |
| December | $135 |
J
F
M
A
M
J
J
A
S
Oct · $165
O
N
D
Most expensive: July (~$197)
Cheapest: January (~$126)
About this property
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. This hotel also features wedding services, a television in a common area, and...
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. This hotel also features wedding services, a television in a common area, and a banquet hall.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Dining
Grab a bite to eat at CitySen Lounge, a family restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Rooms
Make yourself at home in one of the 48 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Location
With a stay at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel, you'll be centrally located in Grand Rapids, just a 4-minute walk from Van Andel Arena and 14 minutes by foot from Downtown Market. This boutique hotel is 5.5 mi (8.8 km) from Frederik Meijer Gardens and Sculpture Park and 0.2 mi (0.2 km) from Grand Rapids Civic Theatre.
What's nearby
Grand Rapids Art Museum(0.1 miles)
Rosa Parks Circle(0.1 miles)
Urban Institute for Contemporary Arts(0.1 miles)
Grand Rapids Civic Theatre(0.2 miles)
Van Andel Arena(0.2 miles)
Grand Rapids Children's Museum(0.2 miles)
Broadway Grand Rapids(0.2 miles)
Grand Rapids Art Museum(0.2 miles)
DeVos Performance Hall(0.3 miles)
Spectrum Theatre(0.4 miles)
La Grande Vitesse(0.4 miles)
Grand Valley State University - City Campus(0.4 miles)
Van Andel Museum Center(0.4 miles)
Public Museum of Grand Rapids(0.5 miles)
DeVos Place Convention Center(0.5 miles)
The nearest major airport is Gerald R. Ford International Airport (GRR)(14.5 miles)
Parking
Free Wi-Fi
Restaurant
Non-Smoking Rooms
Banquet Facilities
Barber/Beauty Shop
Location
83 Monroe Center Street Northwest, Downtown Grand Rapids, Grand Rapids, Michigan, United States of America
Grand Rapids Art Museum (0.1 miles)
Rosa Parks Circle (0.1 miles)
Urban Institute for Contemporary Arts (0.1 miles)
Grand Rapids Civic Theatre (0.2 miles)
Van Andel Arena (0.2 miles)
Grand Rapids Children's Museum (0.2 miles)
Room options
3
Standard Room, 1 Queen Bed
Room details
1 Queen Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
1
Standard Room, 1 King Bed (Faces Steet Larger Room)
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Living Room
1
Standard Room, Multiple Beds
Room details
1 Queen Bed
and 1 Full Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
2
Standard Room, 1 Queen Bed (Faces Street)
Room details
1 Queen Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
3
Standard Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
3
Standard Room, 1 King Bed (Soaking Tub)
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
1
Standard Room, 1 King Bed (Larger Room)
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
5
Standard Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
1
Standard Room, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
2
Standard Room, 1 King Bed (Faces Street)
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
1
Standard Room, 1 Queen Bed (Faces Street Larger Room)
Room details
1 Queen Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
1
Room, 2 Double Beds, Accessible
Room details
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
1
Standard Room, 2 Double Beds (Faces Street)
Room details
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel
8.3
Very good
Based on 1,006 verified reviews
Who stays here?
Business
22%
Couple
41%
Family
16%
Group
17%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel draws praise for its walkable downtown location and generally friendly staff, while recurring complaints cite expensive off-site parking, small or windowless rooms, and difficulty controlling room temperature.
Read moreWas this helpful?
What guests think
Across recent reviews, CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel draws praise for its walkable downtown location and generally friendly staff, while recurring complaints cite expensive off-site parking, small or windowless rooms, and difficulty controlling room temperature.
Beds are frequently described as very comfortable, though room features can be basic with no in-room fridge or microwave and quirky lighting controls. Guests also note inconsistent cleanliness and occasional maintenance issues, and the bar/restaurant is sometimes closed or on limited hours. Overall, expect a simple stay in a prime location if you are comfortable arranging and paying for parking.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Parking is off site in public garages or on the street and is often described as expensive or confusing due to a 4 a.m. daily reset; no hotel validation or included parking. Guests also reported intermittent elevator, keycard, or ice machine issues, and the bar/restaurant is not always open.
Related guest reviews
10
Patricia
Oct 1, 2025
·
Stayed 3 nights
Cute spacious room, friendly staff, and perfect location right in the heart of downtown. The parking fee on this website is incorrect, as it states $24 per day. Well, that’s not incorrect, but that is a daily rate and the fee doubles if the car is left overnight. I found a lot to park my car rather than parking it in the garage close by.
Cute spacious room, friendly staff, and perfect location right in the heart of downtown. The parking fee on this website is incorrect, as it states $24 per day. Well, that’s not incorrect, but that is a daily rate and the fee doubles if the car is left overnight. I found a lot to park my car rather than parking it in the garage close by.
8
Jessica
Dec 29, 2024
·
Stayed 1 night
We had a really good experience over the weekend, however the one thing that would deteer us from staying again is having to pay $46 just for parking in a garage 2 blocks away for less than 24hrs.
We had a really good experience over the weekend, however the one thing that would deteer us from staying again is having to pay $46 just for parking in a garage 2 blocks away for less than 24hrs.
6
Joseph
Mar 27, 2023
·
This property was in the perfect location right in downtown Grand Rapids. The property was pretty basic without many amenities. During our trip the elevator was broke and we had to walk to the 4th floor to get to our room which was quite inconvenient but overall a good property.
This property was in the perfect location right in downtown Grand Rapids. The property was pretty basic without many amenities. During our trip the elevator was broke and we had to walk to the 4th floor to get to our room which was quite inconvenient but overall a good property.
8
Sarah
Nov 30, 2025
·
Stayed 1 night
Great, friendly staff. Hotel is clean. Only on street parking which was hard in the snow. Paid $48 for overnight stay in the attached parking ramp, which was way too expensive. Will probably stay elsewhere just do to parking
Great, friendly staff. Hotel is clean. Only on street parking which was hard in the snow. Paid $48 for overnight stay in the attached parking ramp, which was way too expensive. Will probably stay elsewhere just do to parking
6
Justin
Aug 10, 2023
·
Stayed 1 night
Only one person working at the place, took 30 minutes just to get checked in. Our room had no fridge or microwave and none of the ice machines were working — every floor, every wing! Very cheap feel for the price I paid for a night. I’d have better service at The Terrace Motel for way less!!!
Only one person working at the place, took 30 minutes just to get checked in. Our room had no fridge or microwave and none of the ice machines were working — every floor, every wing! Very cheap feel for the price I paid for a night. I’d have better service at The Terrace Motel for way less!!!
4
Sarah
Mar 6, 2023
·
Stayed 1 night
Warning! Don\'t go here if you plan to take advantage of the amenities. Bar? Closed (on a Saturday). Why? Staff had no idea why. Restaurant? Closed. Why? When I asked why, at 3:45pm, staff said "well, it\'s supposed to open at 4pm but there\'s no one here to open it so I guess it\'s not opening." The listing needs to be updated to remove these "amenities". Also, Parking: be forewarned that, if you park in the garage behind the hotel, it\'s $48 per night, not $24, per the listing - unless you were to checkout and leave prior to 4am.
Warning! Don\'t go here if you plan to take advantage of the amenities. Bar? Closed (on a Saturday). Why? Staff had no idea why. Restaurant? Closed. Why? When I asked why, at 3:45pm, staff said "well, it\'s supposed to open at 4pm but there\'s no one here to open it so I guess it\'s not opening." The listing needs to be updated to remove these "amenities". Also, Parking: be forewarned that, if you park in the garage behind the hotel, it\'s $48 per night, not $24, per the listing - unless you were to checkout and leave prior to 4am.
4
Richard
Aug 3, 2023
·
Stayed 1 night
The elevator was terrible, and the parking from The city was a joke. I cannot check In until 4 pm. I park in the garage at 3 and the parking bill resets at 4 am. So they claim 24$ for 24 hr. No. 48. Terrible
The elevator was terrible, and the parking from The city was a joke. I cannot check In until 4 pm. I park in the garage at 3 and the parking bill resets at 4 am. So they claim 24$ for 24 hr. No. 48. Terrible
8
Patrick
May 15, 2025
·
Stayed 2 nights
This hotel is very nice and in a great location in downtown Grand Rapids. However, despite there being an indication that parking is provided, that is not true.
This hotel is very nice and in a great location in downtown Grand Rapids. However, despite there being an indication that parking is provided, that is not true.
4
Charles
Dec 6, 2023
·
Stayed 1 night
The instructions for parking were unclear and confusing and we were billed three times for the room and had a difficult time getting our charges reversed. Parking garage for the area is also a problem because if you stay overnight you get charged for 36 hrs, even though our stay was less than 24 hours
The instructions for parking were unclear and confusing and we were billed three times for the room and had a difficult time getting our charges reversed. Parking garage for the area is also a problem because if you stay overnight you get charged for 36 hrs, even though our stay was less than 24 hours
8
Jessica
May 21, 2025
·
Stayed 1 night
Great place to stay, only dislikes were not having a window at all really in our room and that parking cost $50 for the night in the parking ramp.
Great place to stay, only dislikes were not having a window at all really in our room and that parking cost $50 for the night in the parking ramp.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is inconsistent: while many rooms are described as clean, multiple reviews mention dirty or stained bedding, sticky or dusty surfaces, and bathrooms needing better attention.
Related guest reviews
4
Jodi
Apr 29, 2025
·
Stayed 2 nights
Everything in the room was sticky to the point you didn’t want to touch anything at all (light switches, lamps). It was gross. Staff experience was dependent on time of day. Morning and afternoon guys were extremely nice and helpful. Night time was not friendly and a customer had 45 minute exchange with him last night where the hotel record had him in the wrong room than what he checked into. The nighttime worker assumed the man was just drunk but the hotel made the mistake. Witnessed the whole interaction and it took way too long to resolve after midnight. So rating is based on two good workers and one that was TERRIBLE
Everything in the room was sticky to the point you didn’t want to touch anything at all (light switches, lamps). It was gross. Staff experience was dependent on time of day. Morning and afternoon guys were extremely nice and helpful. Night time was not friendly and a customer had 45 minute exchange with him last night where the hotel record had him in the wrong room than what he checked into. The nighttime worker assumed the man was just drunk but the hotel made the mistake. Witnessed the whole interaction and it took way too long to resolve after midnight. So rating is based on two good workers and one that was TERRIBLE
2
Silas
Nov 23, 2025
·
Stayed 1 night
This hotel was not at all clean. Dirty sheets, dirty mattress cover and dirty mattress. They did refund our money. So that was positive… but then we had to find another hotel..
This hotel was not at all clean. Dirty sheets, dirty mattress cover and dirty mattress. They did refund our money. So that was positive… but then we had to find another hotel..
4
Brenden
Feb 13, 2025
·
Stayed 1 night
It mught just be the material selection or the fact that im particular but the bathrooms here simply didnt seem very clean. Asked for a new room due to mold in the shower and the second shower wasn't too much better. Not sure if i wanted to ask for another room because i assume the same thing will happen or they wont bave another room. Checked the bed and sheets which appear to be clean but that is about the extent of it. Probably wouldnt stay here again.
It mught just be the material selection or the fact that im particular but the bathrooms here simply didnt seem very clean. Asked for a new room due to mold in the shower and the second shower wasn't too much better. Not sure if i wanted to ask for another room because i assume the same thing will happen or they wont bave another room. Checked the bed and sheets which appear to be clean but that is about the extent of it. Probably wouldnt stay here again.
10
Christine
Feb 26, 2025
·
Stayed 1 night
This hotel was the most comfortable, cleanest and quiet hotel I have ever stayed in. The rain shower was fantastic, and I love the style. Customer service was wonderful!
This hotel was the most comfortable, cleanest and quiet hotel I have ever stayed in. The rain shower was fantastic, and I love the style. Customer service was wonderful!
2
tyler
Jun 4, 2025
·
Stayed 2 nights
I am disappointed in this stay for $400/night. We checked in and the hotel appeared nice. But when we got to our room on the 2nd floor, it was like a dungeon. One small window high up that led to brick walls we couldn’t see out of. (This was not mentioned on the booking and the pictures showed a big bright window.) aside from not knowing if it was sunny out or raining, this didn’t make us feel safe in the event of an emergency. Is that even code? We got our baby out of the car seat and noticed the stains and hair on the comforter. We went down to ask for a different room to which they said they couldn’t provide one. The staff was helpful and we settled for a new, clean comforter. This hotel does look nice and was very conveniently located but the weekend experience in that dark room was one of the worst I’ve had and we’ve stayed in roadside motels on road trips through the mountains. Haha! For that alone, we would likely not return
I am disappointed in this stay for $400/night. We checked in and the hotel appeared nice. But when we got to our room on the 2nd floor, it was like a dungeon. One small window high up that led to brick walls we couldn’t see out of. (This was not mentioned on the booking and the pictures showed a big bright window.) aside from not knowing if it was sunny out or raining, this didn’t make us feel safe in the event of an emergency. Is that even code? We got our baby out of the car seat and noticed the stains and hair on the comforter. We went down to ask for a different room to which they said they couldn’t provide one. The staff was helpful and we settled for a new, clean comforter. This hotel does look nice and was very conveniently located but the weekend experience in that dark room was one of the worst I’ve had and we’ve stayed in roadside motels on road trips through the mountains. Haha! For that alone, we would likely not return
4
Matthew
Dec 10, 2024
·
Stayed 3 nights
We had a strange room layout that wasn’t very conducive to two guests. The lighting wasn’t comfortable nor inviting. The room wasn’t as clean as we’re accustomed to at other hotels - the floors were visibly dirty, the one chair had leftover food in it, there were dusty areas throughout the room. There were no options for parking, the parking garage behind is set up for validation but the hotel didn’t offer any - an additional $30 cost per night. With many other options to stay in the immediate vicinity, I can’t recommend CityFlats to anyone.
We had a strange room layout that wasn’t very conducive to two guests. The lighting wasn’t comfortable nor inviting. The room wasn’t as clean as we’re accustomed to at other hotels - the floors were visibly dirty, the one chair had leftover food in it, there were dusty areas throughout the room. There were no options for parking, the parking garage behind is set up for validation but the hotel didn’t offer any - an additional $30 cost per night. With many other options to stay in the immediate vicinity, I can’t recommend CityFlats to anyone.
8
John
Jun 2, 2024
·
Stayed 1 night
The only thing I would really complain about with this hotel is that there was yellow spots all over the comforter. The floors were sticky as well like our room had not been cleaning at all just restocked and they had thrown us in there.
The only thing I would really complain about with this hotel is that there was yellow spots all over the comforter. The floors were sticky as well like our room had not been cleaning at all just restocked and they had thrown us in there.
6
Joshua
Aug 18, 2023
·
Stayed 1 night
Hotel Rooms are nice, but need to be cleaned better. You could see dust in every corner, and there was trash under the chairs and benches and bed like they clearly don’t look under there. Super noisy hallways, extremely rude loud guests at 2am but management handled it. Great location. I would stay again but bring ear plugs, and Clorox wipes.
Hotel Rooms are nice, but need to be cleaned better. You could see dust in every corner, and there was trash under the chairs and benches and bed like they clearly don’t look under there. Super noisy hallways, extremely rude loud guests at 2am but management handled it. Great location. I would stay again but bring ear plugs, and Clorox wipes.
10
Ethyl
Jan 22, 2025
·
Stayed 1 night
Very unique place, but very clean! Staff was very professional and kind, would definitely stay there again
Very unique place, but very clean! Staff was very professional and kind, would definitely stay there again
4
Heather
Aug 19, 2023
·
Stayed 1 night
I stayed here years ago and it was so nice. It’s gone way down hill since. Rooms are not clean, are very awkward, you can change the room temp, the bed was NOT a queen as paid and advertised for. It was definitely a full. No window. Felt like jail. The creamer curdled in our coffees. The bathroom had hair from previous occupant and the toilet paper was not new, half used and very rough. Not worth the $225 plus $36 parking. Only plus, location.
I stayed here years ago and it was so nice. It’s gone way down hill since. Rooms are not clean, are very awkward, you can change the room temp, the bed was NOT a queen as paid and advertised for. It was definitely a full. No window. Felt like jail. The creamer curdled in our coffees. The bathroom had hair from previous occupant and the toilet paper was not new, half used and very rough. Not worth the $225 plus $36 parking. Only plus, location.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms range from modern and comfortable to small or oddly laid out, with numerous reports of limited or no view (brick walls or high windows). Common frustrations include limited storage, inconsistent temperature control, quirky lighting, and lack of an in-room fridge or microwave; beds are often praised.
Related guest reviews
6
Courtney
Nov 16, 2025
·
Stayed 1 night
The room was noce, and mostly clean. But in an effort to be "eco-friendly", it was uncomfortably cold in the room, with no way of changing the temperature in the room. I even went to ask the front desk, and was told that there nothing they could do because of how the system worked. The temp was set at 64.5 degrees F, and the highest it got was 65 degrees. It was super cold outside, so to walk in and not have it be much warmer was not super great. The front desk did offer extra blankets, but that was it.
The room was noce, and mostly clean. But in an effort to be "eco-friendly", it was uncomfortably cold in the room, with no way of changing the temperature in the room. I even went to ask the front desk, and was told that there nothing they could do because of how the system worked. The temp was set at 64.5 degrees F, and the highest it got was 65 degrees. It was super cold outside, so to walk in and not have it be much warmer was not super great. The front desk did offer extra blankets, but that was it.
6
Scott
Apr 2, 2024
·
Stayed 1 night
The rooms are definitely the size that the pictures give the impression of. Our city view was a window that looked out to a metal wall barrier a foot away, so no view. The room was poorly laid out and a bit inconvenient. And the bathroom door was cute but did not give any real privacy. For the price($300) I expected more. We stay at the Homewood suites or the residence inn for cheaper and their rooms are definitely better than these.
The rooms are definitely the size that the pictures give the impression of. Our city view was a window that looked out to a metal wall barrier a foot away, so no view. The room was poorly laid out and a bit inconvenient. And the bathroom door was cute but did not give any real privacy. For the price($300) I expected more. We stay at the Homewood suites or the residence inn for cheaper and their rooms are definitely better than these.
2
Claudia
Mar 24, 2025
·
Stayed 2 nights
The room wasn’t the cleanest and it was missing a lot of essential items that needed to be in a hotel room. There was no view in the room and the lighting was bad. The pillows didn’t match and were very uncomfortable.
The room wasn’t the cleanest and it was missing a lot of essential items that needed to be in a hotel room. There was no view in the room and the lighting was bad. The pillows didn’t match and were very uncomfortable.
8
Tiffany
May 29, 2025
·
Stayed 1 night
The deposit is $20 upon check in. The hotel is right near the Grand Rapids Police Department on Monroe Center (Not actually on Monroe Avenue). The hotel is near The Bob, Amway Grand, and is walking distance to the DeVos hall. It's also walking distance to the Kent County Courthouse. The beds are very comfortable and soft. That was my favorite part. I was on the fifth floor and there was a lot of noise (maybe elevator?). The room for the standard King does not have a bathtub to relax in. The hotel bar isn't operating 24-7 so check to see if it's open when you go there. As far as restaurants there's tons nearby that's walking distance. If you wanted to go to the museum or other things in the City. The Work bus stop is free to use and circulates the city every 15 minutes. Or, you can jump on The Rapid Bus and that pretty much will take you anywhere.
The deposit is $20 upon check in. The hotel is right near the Grand Rapids Police Department on Monroe Center (Not actually on Monroe Avenue). The hotel is near The Bob, Amway Grand, and is walking distance to the DeVos hall. It's also walking distance to the Kent County Courthouse. The beds are very comfortable and soft. That was my favorite part. I was on the fifth floor and there was a lot of noise (maybe elevator?). The room for the standard King does not have a bathtub to relax in. The hotel bar isn't operating 24-7 so check to see if it's open when you go there. As far as restaurants there's tons nearby that's walking distance. If you wanted to go to the museum or other things in the City. The Work bus stop is free to use and circulates the city every 15 minutes. Or, you can jump on The Rapid Bus and that pretty much will take you anywhere.
8
Roxanne
Jun 17, 2025
·
Stayed 1 night
I think the only thing I didn't like was that I could hear the plumbing in the walls every time someone flushed the toilet in the building.
I think the only thing I didn't like was that I could hear the plumbing in the walls every time someone flushed the toilet in the building.
6
Debra
Mar 23, 2025
·
Stayed 1 night
The room was unexpectedly small. Minimal. Only a small full size or queen bed really fit into the space. Odd layout. Should have been used for a closet instead of a room.
The room was unexpectedly small. Minimal. Only a small full size or queen bed really fit into the space. Odd layout. Should have been used for a closet instead of a room.
4
Scott
Nov 10, 2025
·
Stayed 1 night
Room temp wouldn’t go over 70 very cold! Air coming in through windows very noisy! Just overall cold stay, like a jail cell!
Room temp wouldn’t go over 70 very cold! Air coming in through windows very noisy! Just overall cold stay, like a jail cell!
6
Cynthia
Jan 27, 2024
·
Stayed 1 night
Very small room, okay for overnight; horrible wi-fi connection; parking on the street is one hour metered parking, otherwise $24 in structure, overall not worth the price
Very small room, okay for overnight; horrible wi-fi connection; parking on the street is one hour metered parking, otherwise $24 in structure, overall not worth the price
8
Amber
Apr 25, 2025
·
Stayed 1 night
The staff was great, rooms clean, but it seemed odd that there was no microwave, mini fridge, or fan in the bathroom. Also, the lighting situation was kind of weird. In order to turn on the bathroom light, the lights in the bedroom had to be on because they were all on a master switch. Not a concern for a single traveler but not great when one person is sleeping. Otherwise, everything else was excellent and I appreciated the extra security and the proximity to all of the major surrounding venues.
The staff was great, rooms clean, but it seemed odd that there was no microwave, mini fridge, or fan in the bathroom. Also, the lighting situation was kind of weird. In order to turn on the bathroom light, the lights in the bedroom had to be on because they were all on a master switch. Not a concern for a single traveler but not great when one person is sleeping. Otherwise, everything else was excellent and I appreciated the extra security and the proximity to all of the major surrounding venues.
10
Denise
Jul 3, 2025
·
Stayed 1 night
Was a nice little hotel, close to everything.
Was a nice little hotel, close to everything.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Many guests highlight friendly, helpful staff, but experiences vary with reports of slow or unprofessional interactions, staffing shortages, and requests not addressed promptly.
Related guest reviews
4
Mark
Nov 30, 2025
·
Stayed 1 night
The girl that checked me in seemed under the influence of drugs or alcohol, slurred words and did not speak up. If she was new then she should have properly been trained. The room my son and I checked into had not been cleaned and her parking instructions were vague. After coming down from the dirty room a different girl who was blonde was very helpful and gave a new room. Unfortunately I could not block the lights from the parking garage and hardly slept that night so we checked out at 5am. Looked like roller shades very high out of reach and didn’t see a switch for them. Also ended up with a parking ticket out front of the place after 3 employees said I could park there overnight after paying the meter. I will not choose this hotel again.
The girl that checked me in seemed under the influence of drugs or alcohol, slurred words and did not speak up. If she was new then she should have properly been trained. The room my son and I checked into had not been cleaned and her parking instructions were vague. After coming down from the dirty room a different girl who was blonde was very helpful and gave a new room. Unfortunately I could not block the lights from the parking garage and hardly slept that night so we checked out at 5am. Looked like roller shades very high out of reach and didn’t see a switch for them. Also ended up with a parking ticket out front of the place after 3 employees said I could park there overnight after paying the meter. I will not choose this hotel again.
6
Julia
Nov 12, 2024
·
Stayed 1 night
For the amount that we prayed for this property, it was quite subpar. There was only one attendant working the desk and they were in the restroom when we arrived and we had to wait about 10 minutes to check in. We were trying to get to a concert on time and no one else was able to help us. Paying around $500 a night for a room, I would expect the property to be able to staff coverage adequately. The room itself was very plain and ordinary. It was walkable and convenient. I probably would not choose this property again.
For the amount that we prayed for this property, it was quite subpar. There was only one attendant working the desk and they were in the restroom when we arrived and we had to wait about 10 minutes to check in. We were trying to get to a concert on time and no one else was able to help us. Paying around $500 a night for a room, I would expect the property to be able to staff coverage adequately. The room itself was very plain and ordinary. It was walkable and convenient. I probably would not choose this property again.
10
Susan
Jun 6, 2025
·
Stayed 1 night
Our experience was great from check in to check out. Check in was very smooth. Ryan was friendly and helpful. The room was very clean. We liked how streamlined the room was. Lighting under the beds, nice touch. The icing on the cake were the beds. Like sleeping on a cloud. Fantastic. Checking out I just did it from my phone. When traveling to other locales I will search for a City Flats Hotel first.
Our experience was great from check in to check out. Check in was very smooth. Ryan was friendly and helpful. The room was very clean. We liked how streamlined the room was. Lighting under the beds, nice touch. The icing on the cake were the beds. Like sleeping on a cloud. Fantastic. Checking out I just did it from my phone. When traveling to other locales I will search for a City Flats Hotel first.
10
Gabi
Dec 12, 2024
·
Stayed 1 night
This is my go-to hotel for when I’m in Grand Rapids!! We decided to stay another night due to the weather, and the staff was SUPER accommodating…they helped us find an affordable option and gave us the same room we had been staying in. Truly the best ever. So clean, great location, and amazing staff!! Will forever be staying here :))
This is my go-to hotel for when I’m in Grand Rapids!! We decided to stay another night due to the weather, and the staff was SUPER accommodating…they helped us find an affordable option and gave us the same room we had been staying in. Truly the best ever. So clean, great location, and amazing staff!! Will forever be staying here :))
10
Lisa
Feb 9, 2025
·
Stayed 1 night
My daughter and I travelled down from Ontario for a concert that ended up being cancelled. When we told the lady at the front desk, Abby, she went above and beyond for us and arranged tickets to another event! Wow. Huge thanks Abby! The hotel itself had possibly the most comfortable bed I've ever had at a hotel, and the room was great too! Five star experience all around! :)
My daughter and I travelled down from Ontario for a concert that ended up being cancelled. When we told the lady at the front desk, Abby, she went above and beyond for us and arranged tickets to another event! Wow. Huge thanks Abby! The hotel itself had possibly the most comfortable bed I've ever had at a hotel, and the room was great too! Five star experience all around! :)
6
Ellette
Dec 14, 2023
·
Stayed 2 nights
Upon arrival the staff person was not in the least bit friendly. In fact she did not even greet us. She closed her book went to the computer and waited for us to tell her our name. We were not given any information regarding the hotel other than where to find the elevator to our room. The room itself was okay but the bathroom was not at all clean. Mildew in the shower grout and years worth of dust on the woodwork. In addition we realized we were only left one bath towel for two guests and had to request another. We have stayed at this location many time years before but the property has definitely declined and the staff has as well.
Upon arrival the staff person was not in the least bit friendly. In fact she did not even greet us. She closed her book went to the computer and waited for us to tell her our name. We were not given any information regarding the hotel other than where to find the elevator to our room. The room itself was okay but the bathroom was not at all clean. Mildew in the shower grout and years worth of dust on the woodwork. In addition we realized we were only left one bath towel for two guests and had to request another. We have stayed at this location many time years before but the property has definitely declined and the staff has as well.
6
Brad
Jan 29, 2025
·
Stayed 4 nights
This quality of the property is ok, however the staff isn't interested in providing quality service therefore the stay was challenging. We asked for our room to be serviced and the request was ignored. We asked again the next day and we found the room to be serviced upon our return, but the bed linens were not changed. They seem to think towels, linens, and such are gold as they do not want to provide any additional. They did not provide bath mats so we had to use towels on each side of the shower that kept leaking water onto the floor. There are no glasses in the room and we were told we could not have any. This is just a few of the head-scratching interactions with staff, but oh well. It was our 2nd and last time staying at this property.
This quality of the property is ok, however the staff isn't interested in providing quality service therefore the stay was challenging. We asked for our room to be serviced and the request was ignored. We asked again the next day and we found the room to be serviced upon our return, but the bed linens were not changed. They seem to think towels, linens, and such are gold as they do not want to provide any additional. They did not provide bath mats so we had to use towels on each side of the shower that kept leaking water onto the floor. There are no glasses in the room and we were told we could not have any. This is just a few of the head-scratching interactions with staff, but oh well. It was our 2nd and last time staying at this property.
10
Ellen
Oct 25, 2025
·
Stayed 2 nights
The front desk staff was extremely friendly, personable and attentive to needs and questions both about the room and the area.
The front desk staff was extremely friendly, personable and attentive to needs and questions both about the room and the area.
6
Susan
Aug 7, 2023
·
Stayed 1 night
This property was a good location to downtown restaurants and bars. However, it did not have a refrigerator in the room. The night staff covering the desk was very rude and assuming that I was behind their bar to steal liquor, while I was only throwing some trash away and the nearest trash can was near the bar. He even threatened to call security. Very unnecessary.
This property was a good location to downtown restaurants and bars. However, it did not have a refrigerator in the room. The night staff covering the desk was very rude and assuming that I was behind their bar to steal liquor, while I was only throwing some trash away and the nearest trash can was near the bar. He even threatened to call security. Very unnecessary.
10
Heidi
May 8, 2023
·
Stayed 1 night
Friendly, helpful staff. Walking distance to our event and restaurants. Easy access to parking and hotel.
Friendly, helpful staff. Walking distance to our event and restaurants. Easy access to parking and hotel.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Central downtown location within easy walking distance of Van Andel Arena, restaurants, and attractions. Some street noise noted, but most appreciate the convenience.
Related guest reviews
10
Nanette
Oct 29, 2025
·
Stayed 3 nights
Our room was clean, modern, and comfortable. The staff was very friendly and helpful. The area is right downtown and just a short walk from many attractions. I would book this room again.
Our room was clean, modern, and comfortable. The staff was very friendly and helpful. The area is right downtown and just a short walk from many attractions. I would book this room again.
10
Mark
Mar 19, 2025
·
Stayed 2 nights
The location is great to visit downtown Grand Rapids.
The location is great to visit downtown Grand Rapids.
8
Paul
Jun 24, 2025
·
Stayed 1 night
Close to Van Andel arena.
Close to Van Andel arena.
10
Rafael
Feb 21, 2024
·
Stayed 2 nights
This location was perfectly in the middle of all are events, only had to walk 6 blocks max to everything planned!
This location was perfectly in the middle of all are events, only had to walk 6 blocks max to everything planned!
10
Orlando
Oct 18, 2024
·
Stayed 1 night
Stayed one night so we could see a concert. This hotel was a great price and location. We were a five minute walk from the show and several restaurants. Will look at this property next time we come to Grand Rapids.
Stayed one night so we could see a concert. This hotel was a great price and location. We were a five minute walk from the show and several restaurants. Will look at this property next time we come to Grand Rapids.
10
Reuben
Oct 25, 2025
·
Stayed 1 night
Very clean, lots of space. Great location.
Very clean, lots of space. Great location.
10
Amy J
Jun 10, 2025
·
Stayed 1 night
Great place to stay close call to Van Andel Arena. Parking was a bit pricey but hotel was great
Great place to stay close call to Van Andel Arena. Parking was a bit pricey but hotel was great
10
Mat
Apr 23, 2025
·
Stayed 1 night
Renovated old town building of Grand Rapids. Nicely decorated room, with a good feel. More to see here than my short visit allowed. It is in downtown, so it's within walking distance of everything if you're ambitious enough to walk.
Renovated old town building of Grand Rapids. Nicely decorated room, with a good feel. More to see here than my short visit allowed. It is in downtown, so it's within walking distance of everything if you're ambitious enough to walk.
10
Denise
Jun 23, 2025
·
Stayed 2 nights
Great hotel. Great location. Would stay there again.
Great hotel. Great location. Would stay there again.
10
Andrea
Sep 8, 2023
·
Stayed 1 night
Great location!!!
Great location!!!
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
No breakfast is provided, and several guests found the on-site bar/restaurant closed or on limited hours; most rely on nearby dining. Drinks and bartenders receive praise when the bar is open.
Related guest reviews
10
Joel
Sep 2, 2025
·
Stayed 4 nights
The staff were friendly, the property clean. I was disappointed that there wasn't any breakfast available at the hotel, but there were places nearby.
The staff were friendly, the property clean. I was disappointed that there wasn't any breakfast available at the hotel, but there were places nearby.
10
Kristen
Jan 12, 2025
·
Stayed 1 night
This was a super cute hotel! The room was big, as was the bathroom. We came in for a girls night. Abby, at the front desk was helpful and so nice! Walking distance from great food and fun bars! The bar at the hotel is small, as is the rest of the hotel, but had good drink!
This was a super cute hotel! The room was big, as was the bathroom. We came in for a girls night. Abby, at the front desk was helpful and so nice! Walking distance from great food and fun bars! The bar at the hotel is small, as is the rest of the hotel, but had good drink!
4
Emma
Mar 17, 2024
·
Stayed 1 night
It wasn’t “bad” but I was just severely disappointed. The rooms are individually decorated but there was no thought out behind it. No refrigerator or microwave. The ice bucket was in the bathroom with no liner/bag. There isn’t even an ice machine on the whole side of the hotel I was in so the point was mute. I paid $3.18 for a small black coffee at 8:30am on a Saturday morning. Like what??? I should’ve stayed at a holiday inn. 😂😂
It wasn’t “bad” but I was just severely disappointed. The rooms are individually decorated but there was no thought out behind it. No refrigerator or microwave. The ice bucket was in the bathroom with no liner/bag. There isn’t even an ice machine on the whole side of the hotel I was in so the point was mute. I paid $3.18 for a small black coffee at 8:30am on a Saturday morning. Like what??? I should’ve stayed at a holiday inn. 😂😂
10
Sarah
Feb 17, 2023
·
Stayed 1 night
The staff was so accommodating and the food and service at the bar was fantastic!
The staff was so accommodating and the food and service at the bar was fantastic!
6
KAREN
May 29, 2023
·
Stayed 2 nights
The location was great but that was about all. The room was okay. Th website says it has a restaurant/bar lounge, there was a space for it but it was closed. They told us to park in the garage attached to the hotel it would be $24/night but didn't tell us that the time rolled over at 4:00 AM. We arrived at 3:30 PM and took our car out at 9 AM and paid $44. Should be honest with guests if they want repeat business. I noticed a pile of towels on the floor when we got off the elevator and the were still there 3 days later when we checked out.
The location was great but that was about all. The room was okay. Th website says it has a restaurant/bar lounge, there was a space for it but it was closed. They told us to park in the garage attached to the hotel it would be $24/night but didn't tell us that the time rolled over at 4:00 AM. We arrived at 3:30 PM and took our car out at 9 AM and paid $44. Should be honest with guests if they want repeat business. I noticed a pile of towels on the floor when we got off the elevator and the were still there 3 days later when we checked out.
8
Glenn
May 13, 2025
·
Stayed 1 night
A casual downtown hotel with a little style. Parking overnight is free on the streets nearby which was all we needed for our concert getaway. Hotel bar was friendly and well stocked. Room 1208 has a high cement ceiling with a window so high up we could not see out. The full wall lighting completed the cell block vibe. The rest of the hotel is probably more typical.
A casual downtown hotel with a little style. Parking overnight is free on the streets nearby which was all we needed for our concert getaway. Hotel bar was friendly and well stocked. Room 1208 has a high cement ceiling with a window so high up we could not see out. The full wall lighting completed the cell block vibe. The rest of the hotel is probably more typical.
4
Sarah
Mar 6, 2023
·
Stayed 1 night
Warning! Don\'t go here if you plan to take advantage of the amenities. Bar? Closed (on a Saturday). Why? Staff had no idea why. Restaurant? Closed. Why? When I asked why, at 3:45pm, staff said "well, it\'s supposed to open at 4pm but there\'s no one here to open it so I guess it\'s not opening." The listing needs to be updated to remove these "amenities". Also, Parking: be forewarned that, if you park in the garage behind the hotel, it\'s $48 per night, not $24, per the listing - unless you were to checkout and leave prior to 4am.
Warning! Don\'t go here if you plan to take advantage of the amenities. Bar? Closed (on a Saturday). Why? Staff had no idea why. Restaurant? Closed. Why? When I asked why, at 3:45pm, staff said "well, it\'s supposed to open at 4pm but there\'s no one here to open it so I guess it\'s not opening." The listing needs to be updated to remove these "amenities". Also, Parking: be forewarned that, if you park in the garage behind the hotel, it\'s $48 per night, not $24, per the listing - unless you were to checkout and leave prior to 4am.
8
tracey
Mar 16, 2025
·
Stayed 1 night
The bartender in the lobby bar was great, poured good drinks, and even stayed to let us order another round at the end of the night! The bed was super comfortable and the shower pressure and temp were perfect. The shower handle was hard to reach without getting soaked so if you want to turn it on and adjust the temp before jumping in, thats almost impossible. Other than that, it was nice.
The bartender in the lobby bar was great, poured good drinks, and even stayed to let us order another round at the end of the night! The bed was super comfortable and the shower pressure and temp were perfect. The shower handle was hard to reach without getting soaked so if you want to turn it on and adjust the temp before jumping in, thats almost impossible. Other than that, it was nice.
10
LEISA
May 11, 2025
·
Stayed 1 night
Incredible stay! Super welcoming staff... Great bartender..... loved our room... easy parking and amazing location. Was fun to barhop and walk to Van Andel for our concert!!!
Incredible stay! Super welcoming staff... Great bartender..... loved our room... easy parking and amazing location. Was fun to barhop and walk to Van Andel for our concert!!!
6
Tom
Aug 24, 2025
·
Stayed 1 night
Arrival after dark felt almost hostile. No real food options available if the restaurant is closed. Check out was slow as one person was working.
Arrival after dark felt almost hostile. No real food options available if the restaurant is closed. Check out was slow as one person was working.
Was this helpful?
AI-generated summary based on recent guest reviews
8
James
Sep 1, 2026
·
Stayed 1 night
We were pleasantly surprised with our room. Was a very nice stay.
We were pleasantly surprised with our room. Was a very nice stay.
10
Amy
Aug 30, 2026
·
Stayed 1 night
For a downtown hotel, City Flats was a great choice. Clean and spacious rooms. Comfortable beds. Street noise wasn't too bad either. Staff was were very helpful. Parking was easy, but expensive.
For a downtown hotel, City Flats was a great choice. Clean and spacious rooms. Comfortable beds. Street noise wasn't too bad either. Staff was were very helpful. Parking was easy, but expensive.
10
David
Aug 24, 2026
·
Stayed 2 nights
This is a really pleasant hotel with wonderful, helpful staff who bend over backward to assist with everything and anything as needed. Rooms were clean and the small bar downstairs had live music (jazz) - a real bonus for us since we usually have to go hunting to find a jazz bar. Parking was the only negative but the on-street parking is free overnight so it wasn't that big a deal if you can find a free spot and, if not, the adjacent ramp is not very expensive. Highly recommend this hotel in the heart of the hotel/restaurant district and will definitely return next time I need to stay in downtown GR.
This is a really pleasant hotel with wonderful, helpful staff who bend over backward to assist with everything and anything as needed. Rooms were clean and the small bar downstairs had live music (jazz) - a real bonus for us since we usually have to go hunting to find a jazz bar. Parking was the only negative but the on-street parking is free overnight so it wasn't that big a deal if you can find a free spot and, if not, the adjacent ramp is not very expensive. Highly recommend this hotel in the heart of the hotel/restaurant district and will definitely return next time I need to stay in downtown GR.
10
Kathleen
Aug 13, 2026
·
Stayed 2 nights
Great location
Great location
10
Andrew
Aug 12, 2026
·
Stayed 1 night
Repurposed brick building. Modern looking rooms. Somewhat small but nice. Reasonably priced.
Repurposed brick building. Modern looking rooms. Somewhat small but nice. Reasonably priced.
FAQs about CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel
Is parking available at the hotel?
Self-parking is available on-site for a fee of USD 24.00 per night. Nearby parking is also available at the same rate, located 400 feet away. Reservations are not required.
Does the hotel allow pets?
Pets are not allowed at the hotel, but service animals are exempt from this policy.
What are the check-in and check-out times?
Check-in is from 16:00 until 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features does the hotel offer?
The hotel has limited wheelchair-accessible facilities, including step-free entrances. However, specific details about accessible rooms and bathrooms are not mentioned.
Where is the hotel located in relation to local attractions?
The hotel is centrally located in Grand Rapids, just a 4-minute walk from Van Andel Arena and 3 minutes by car from John Ball Zoo. It is also close to several attractions, including the Grand Rapids Art Museum and Rosa Parks Circle, both within 0.2 km.
Does the hotel have a swimming pool?
The hotel does not have a swimming pool.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-03: NO DATA
- 2026-10-04: 169.64298656463623USD
- 2026-10-05: 242.591957131958USD
- 2026-10-06: NO DATA
- 2026-10-07: 178.62606775512694USD
- 2026-10-08: NO DATA
- 2026-10-09: 187.22643224487302USD
- 2026-10-10: NO DATA
- 2026-10-11: 135.37291409301756USD
- 2026-10-12: 135.8438681121826USD
- 2026-10-13: 143.8458351753235USD
- 2026-10-14: 152.67869649658203USD
- 2026-10-15: 174.80781551666257USD
- 2026-10-16: 236.4159288543701USD
- 2026-10-17: NO DATA
- 2026-10-18: 143.8458351753235USD
- 2026-10-19: 143.69560671768187USD
- 2026-10-20: 163.65427149658203USD
- 2026-10-21: 190.7977161819458USD
- 2026-10-22: 190.7977161819458USD
- 2026-10-23: 203.57158387756346USD
- 2026-10-24: 218.77650392150878USD
- 2026-10-25: 143.69560671768187USD
- 2026-10-26: 143.69560671768187USD
- 2026-10-27: 143.69560671768187USD
- 2026-10-28: 143.8458351753235USD
- 2026-10-29: 152.83048804473876USD
- 2026-10-30: 152.67869649658203USD
- 2026-10-31: 148.68245806121826USD
- 2026-11-01: 123.72569112243652USD
- 2026-11-02: 129.85643271713255USD
- 2026-11-03: 131.84990560531617USD
- 2026-11-04: 148.83653412628172USD
- 2026-11-05: 156.83148445892334USD
- 2026-11-06: 164.82641761474608USD
- 2026-11-07: 189.7939544189453USD
- 2026-11-08: 130.85316916122434USD
- 2026-11-09: 140.70124059524534USD
- 2026-11-10: 142.83505668182372USD
- 2026-11-11: 142.69373440475462USD
- 2026-11-12: 127.72192096939087USD
- 2026-11-13: 172.63735268707273USD
- 2026-11-14: 226.53587418365478USD
- 2026-11-15: 128.8526795425415USD
- 2026-11-16: 132.72003171768188USD
- 2026-11-17: 169.81712515411377USD
- 2026-11-18: 135.8438681121826USD
- 2026-11-19: 126.73130806121826USD
- 2026-11-20: 160.6599053741455USD
- 2026-11-21: 160.6599053741455USD
- 2026-11-22: 113.88058268966674USD
- 2026-11-23: 114.753860748291USD
- 2026-11-24: 114.86327708435057USD
- 2026-11-25: 114.86327708435057USD
- 2026-11-26: 116.87079202194214USD
- 2026-11-27: 151.83375160064696USD
- 2026-11-28: 148.83653412628172USD
- 2026-11-29: 119.74071209182739USD
- 2026-11-30: 129.85643271713255USD
- 2026-12-01: 139.83783061904907USD
- 2026-12-02: 136.84762128677366USD
- 2026-12-03: 126.72004865646362USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Contactless check-out is available.
- Covered self parking fee: USD 48.00 per night
- Nearby parking fee: USD 24.00 per night (400 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Free Wi-Fi
Restaurant
Non-Smoking Rooms
Banquet Facilities
Barber/Beauty Shop
General
Restaurant
Non-Smoking Rooms
Barber/Beauty Shop
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Banquet Facilities
24-Hour Front Desk
Activities
Outdoor Furniture
Fitness Center (nearby)
Parking
Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi