Is parking available at the property?

Self parking is available on-site for a fee of MXN 120 per stay. Valet parking is also offered at the same rate. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately MXN 290 for adults and MXN 145 for children.

Does the property allow pets?

Pets are allowed with a fee of MXN 350 per pet, per night. A pet deposit of MXN 1000 is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:30 PM. Early check-in and late check-out may be available upon request, but are subject to availability and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility features are not provided.

What is the location of the property in relation to key landmarks?

The property is located in Downtown Cancun, just a 2-minute drive from Plaza Las Americas and 5 minutes from Puerto Cancun Marina Town Center. It is approximately 9.1 miles from La Isla Shopping Mall and 12 miles from Moon Palace Golf Club. Public transport options are available nearby.

What are the policies for guests staying with children?

Up to 13 children can stay free when occupying the parent or guardian's room, using existing bedding.

Ibis Cancun Centro Hotel in Cancun, Mexico

Average nightly price at Ibis Cancun Centro by month, last 12 months (USD)
Month	Average price
January	$60
February	$60
March	$58
April	$52
May	$44
June	$45
July	$44
August	$44
September	$46
October	$43
November	$56
December	$62

What guests think

Across reviews, Ibis Cancun Centro is praised for its central, convenient location near malls and services and for generally friendly staff, while recurring downsides include very small, basic rooms and occasional issues with air-conditioning, noise, and housekeeping consistency.

Many travelers choose it for convenience to Plaza Las Américas, a Walmart Express, and bus links, rather than for a beachside setting. Amenities are basic, with recurring notes about paid valet parking and limited restaurant or bar hours. Breakfast feedback varies from very good to underwhelming, with comments about limited variety or food temperature. Overall, expect a budget, no-frills stay suited to short, practical visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Guests repeatedly mention on-site parking handled by paid valet, with limited spaces and extra fees; a few note limited bar/restaurant offerings or hours.

Related guest reviews

10

Daniel

Sep 27, 2024

·

Stayed 1 night

Fue una estancia agradable, el único inconveniente si vas en vehículo qué cuenta con pocos lugares de estacionamiento, si no tomas uno de esos lugares ya tendrá un costo de $100 pesos mexicanos. La ubicación esta adecuada y tiene buena relación precio calidad

Translate

10

Griselda

Aug 19, 2025

·

Stayed 3 nights

Es un hotel que cumple con lo que se paga. Para viajes de trabajo es ideal. El personal es muy amable. El unico tema que puedo observar es el cobro de estacionamiento, en la página lo anuncian como parte del servicio, pero cuando llegas te lo cobran.

Translate

8

Armando

Apr 7, 2025

·

Stayed 4 nights

Business hotel just for few days. No amenities at all.

10

Raúl

Aug 14, 2025

·

Stayed 2 nights

Todo excelente, solo que te cobran el estacionamiento que debe ser un servicio gratuito

Translate

10

Juan Carlos

Apr 1, 2025

·

Stayed 3 nights

Todo bien, solo no me parecio que el estacionamiento subterraneo tengas que pagar el Valet y si no lo quieres pagar lo dejas afuera y sujeto a disponibilidad. En todos los demas aspectos, no tuve problema.

Translate

8

Rocio

Nov 22, 2025

·

Stayed 2 nights

En general bien, lo único que me disgustó es que en la información del hotel dice que cuenta con estacionamiento pero no te dice que es con cargo adicional, y que es a través de valet parking lo que adicional eleva el costo por las propinas que debes dar al personal eso me parece inadecuado, deben de ser explícitos tiene ca

Translate

8

Yesika

Jul 30, 2024

·

Stayed 1 night

No hay nada en el bar , es un bar !!!!

Translate

8

JORGE

Sep 20, 2025

·

Stayed 4 nights

Very near to the largest Mall in Cancun, and great staff! With PARKING!

8

JOSE ODAR

Mar 12, 2025

·

Stayed 3 nights

Foi agradável, dentro do esperado. Os atendentes da recepção são gentis e receptivos. O local é central, fora da agitação da cidade, mas com opções de transporte, mercado e shopping próximos. O café da manhã é bom, com pouca variedade, mas também é dentro do esperado. É uma ótima relação custo x benefício. Ponto muito fraco: chuveiro ruim, com jatos irregulares. Ademais, deixo como sugestão que a limpeza do quarto inclua troca diária de toalhas, pelo menos. E a lanchonete do hotel poderia funcionar 24h ou pelo menos até mais tarde do que 22h.

Translate

8

Alexander

Sep 7, 2024

·

Stayed 1 night

No deberían cobrar el parqueo privado

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many find rooms and bathrooms very clean, but multiple reviews cite odors, stained towels, hairs or debris in bedding, and occasional missed cleaning or maintenance-related grime.

Related guest reviews

10

Paul Scott

Apr 13, 2025

·

Stayed 11 nights

Rooms were very clean. The bathrooms were also clean and in excellent condition. Shower had plenty of hot water and were in like new condition. Breakfast was great. Staff was friendly and helpful. There is a mini Walmart store downstairs that is attached to the hotel and a mall across the street with plenty of places to eat so you don't need to spend extra money hailing taxi's. Everything you need is in super close walking distance from the hotel. I will never stay anywhere else when im in Cancun. You will not be disappointed. Ibis has it all!

4

Arturo

Jan 17, 2025

·

Stayed 5 nights

Bedrooms are smaller than shown in pictures, barely space to walk. Washroom gross, smells and needs detailed cleaning

4

Kerlyn

Nov 21, 2025

·

Stayed 2 nights

Toalhas manchadas

Translate

6

Miguel

Jan 21, 2026

·

Stayed 1 night

Recomiendo revisen las sabanas muy bien,al ingresar a mi habitacion 809 la cama parecia limpia,pero al levantar la primera sabana y revisar la colcha interior estaba llena de cabellos y pelos miy desagradable,llame a recepcion y solicite que cambiaran toda la ropa de cama

Translate

4

ivan

Apr 25, 2024

·

Stayed 1 night

Decepcionado del hotel , está en mal estado baño terrible , toallas viejas y rotas , la coladera del baño tapada , la puerta de la regadera caída y no cerraba bien. Busquen otra opción no gasten su dinero en este hotel con nulo mantenimiento

Translate

6

JOSE alejandro

Jul 1, 2024

·

Stayed 1 night

Encontramos la habitacion muy pequeña sucia con el piso pegajoso y una caja con condones abajo de la cama

Translate

10

Rodolfo

Feb 12, 2025

·

Stayed 5 nights

Excelente atención y limpieza

Translate

10

Marcel

Nov 23, 2025

·

Stayed 7 nights

Excellent staff clean room good location

4

SOFIA

Apr 16, 2025

·

Stayed 3 nights

I have stayed in a few Ibis here in Mexico and Colombia. They all excel in cleaning, here it is the exception. Upon my notification to front desk about Used Condom found from previous guest under bed, there was No Cleaning Lady arriving nor Apologies or Solutions from Young Staff. Staff from Breakfast were lovely and food was good, however there is certainly something Weird and Untold happening with Cleaning Staff.

8

esteban

Nov 30, 2025

·

Stayed 1 night

Todo bien y limpio como siempre

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are very small and basic, with thin walls and hallway noise noted. Recurring issues include inconsistent air-conditioning, dated or limited in-room amenities (no fridge/microwave), and occasional musty humidity; Wi‑Fi can be slow.

Related guest reviews

8

Stephanie

Mar 3, 2024

·

Stayed 1 night

It does the job but the rooms are tiny and the walls are extremely thin. Didn’t feel super safe either.

6

Nelson

Jun 22, 2024

·

Stayed 1 night

There's an odd smell in the room. Like the air conditioner couldn't remove the humidity out of the room.

6

BILAL

Nov 11, 2025

·

Stayed 3 nights

Air-conditioning needs improvement. Room size is very small.

8

Moraima

Oct 23, 2025

·

Stayed 1 night

No puedo opinar mucho porque llegamos 11pm y salimos a las 6.30 am Bien ubicado, ideal para una noche con servicios cerca . El aire acondicionado muy ruidoso . A pesar de haber llegado al Chek in solo para dejar las cosas, me dijeron que no habían recibido todavía la reserva de expedia (la hice 2 días antes)

Translate

6

Edwin

Jan 7, 2025

·

Stayed 7 nights

Not for families, or groups more than 2 per room. Very small no microwave no fridge. Location is great has a Walmart express below it and a 7/11 across the street

6

Christopher

Dec 13, 2024

·

Stayed 4 nights

Very small room, loud when other guests close their doors and had to constantly go to front desk to reprogram room key

8

Eduardo

Sep 28, 2025

·

Stayed 2 nights

Las habitaciones están muy pequeñas. Se escucha todo lo que pasa afuera en el pasillo. El Internet es lento.

Translate

8

Katarzyna

Nov 3, 2025

·

Stayed 3 nights

Ac did not work. Cable not working

8

Javier

Nov 29, 2025

·

Stayed 1 night

For the price, it was great value. Super basic and small rooms but clean. Surprised the bed was very comfortable

10

Juan

May 24, 2025

·

Stayed 2 nights

It’s centrically located in centro Cancun. There’s a Walmart next door which’s very convenient. Rooms are clean and recently renovated. There’s no fridge in the room and for me was a little inconvenient since I had no way to store my insulin injections. There’s no iron in the room either. Other than that the staff was very professional and attentive.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often friendly, helpful, and accommodating, but several guests report rude or unresponsive reception, slow problem resolution, key-card or reservation glitches, and isolated issues with valet or arranging transport.

Related guest reviews

2

norma borjas

Dec 25, 2024

·

Beds are twin xl can't sleep cause beds are just for one average person , check in for one of my travelers was terrible and uncomfortable cause I contact the hotel and advice my sister will arrive early but the front desk rep was very rude he didn't wants process the check in for my sister and with bad manners he told her was to wait till I arrived but finally he found my info and let her make the check in, also later on same rep have an argument with another guest and was very unprofessional and almost start a fight with the customer!

10

Christi

Feb 2, 2026

·

Stayed 1 night

Thank you to the front desk staff for keeping my passport safe after I accidentally left it at the front desk.

10

Stecy K Zapata

Jul 9, 2025

·

Stayed 4 nights

The staff there are super friendly. They kept our luggage’s in their room because our flight got delayed and called us taxis since we didn’t want to get scammed. It’s right next to a mall and starbucks/restaurants. And even better, a Walmart! I believe this hotel is affordable and convenient for anyone.

2

Kenneth

Mar 25, 2025

·

Stayed 2 nights

Terrible communication and service. Our toilet stopped working at night, and despite reporting it immediately, we were left waiting until 11 AM the next day for a solution. After all those hours, they finally decided to give us a new room—something they should have done from the beginning. To make matters worse, we were charged for a late checkout even though the night manager had given us approval to stay until 12 PM. Completely unacceptable experience

10

tricia

Jan 21, 2025

·

Stayed 1 night

Omar the manger was so helpful and kind . Thank you Omar and the morning staff .

4

FABIOLA

Nov 21, 2025

·

Stayed 4 nights

el baño incómómodo para abrir porque chocaba con la cama, no nos pusieron agua en las habitaciones, ni lapiz ni papel y si lo requeríamos, el personal de recepción no fue atento al hacer el check in. No hicieron bien el aseo de la habitación, dejaron basura debajo de la cama. En general, mala calidad en el servicio, no fue lo que esperaba.

Translate

2

Petra Luz

Jul 3, 2025

·

Stayed 1 night

They advertise transportation from the airport and they don’t provide any service you arrive to the hotel you ask why is advertised the just ignore your question veryisappoiment experience

10

Owen

Dec 18, 2025

·

Stayed 1 night

Front desk staff was super nice and accommodating. The room is small and basic but it’s clean and comfortable with a good view. Safe and nice neighborhood with many shops and services nearby (including a Walmart Express downstairs and a major shopping mall less than a 10 minute walk). This hotel worked perfectly for a travel day where paying for a beachside hotel doesn’t make sense, financially. Would stay again.

10

Marcel

Dec 29, 2025

·

Stayed 4 nights

Everything was really nice. The room the staff the front desk were all friendly and accommodating 😁

6

Jorge Hurtado

May 8, 2025

·

Stayed 4 nights

Pésimo servicio del personal de recepción, asignarón mi habitación a otros huespedes y me abrieron a las 12 de la noche la habitación con otros huespedes. Todos los dias tuve que subir y bajar a activar la tarjeta por que se desactivava.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

A major strength: central and walkable, next to Plaza Las Américas and a Walmart Express with easy access to buses and the airport; some note it is away from the beach/hotel zone.

Related guest reviews

10

Marcel

Nov 21, 2025

·

Stayed 7 nights

Enjoyed clean room. Staff great. Price could be lower. Far from hotel zone. Room great.

10

Lourdes

Jul 19, 2024

·

Stayed 1 night

Excelente ubicacion en el centro de la ciudad, en zina segura, casi frente a uno de los mas grandes malls Plaza las Americas, que tiene muchas tiendas, bancos, restaurantes; y enfrente hay parada de camiones para ir a la sona hotelera

Translate

10

Eliette

Sep 8, 2025

·

Stayed 1 night

Muy funcional, en el centro y cerca de la zona hotelera

Translate

10

Misael

Dec 4, 2024

·

Stayed 6 nights

Convenient alternative hotel from the hotel zone and easy access to transportation located across the street

8

Yen

Nov 10, 2025

·

Stayed 1 night

It' a great short term hotel. Easy check-in, check-out. Clean and has all the necessities. The benefit of being very walkable and in a safe area. It is lacking some things like complementary water, and the room needs to have a bit more ventilation. But you can get water from the Walmart express downstairs.

10

Stecy K Zapata

Jul 9, 2025

·

Stayed 4 nights

The staff there are super friendly. They kept our luggage’s in their room because our flight got delayed and called us taxis since we didn’t want to get scammed. It’s right next to a mall and starbucks/restaurants. And even better, a Walmart! I believe this hotel is affordable and convenient for anyone.

8

JORGE

Sep 20, 2025

·

Stayed 4 nights

Very near to the largest Mall in Cancun, and great staff! With PARKING!

10

Owen

Dec 18, 2025

·

Stayed 1 night

Front desk staff was super nice and accommodating. The room is small and basic but it’s clean and comfortable with a good view. Safe and nice neighborhood with many shops and services nearby (including a Walmart Express downstairs and a major shopping mall less than a 10 minute walk). This hotel worked perfectly for a travel day where paying for a beachside hotel doesn’t make sense, financially. Would stay again.

10

Ulises

Jul 13, 2024

·

Stayed 5 nights

Muy buena ubicacion

Translate

10

Lazaro

Feb 16, 2025

·

Stayed 4 nights

Very clean and excellence location! Very professional staff

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many enjoyed it and the coffee, while others found it limited, cold, or not worth the price. A few mention a limited menu and early closing or limited hours for the restaurant or room service.

Related guest reviews

10

Valo

Apr 17, 2025

·

Stayed 4 nights

Buen Hotel, Céntrico y tiene cerca la plaza, un Walmart y un 7 eleven Desayuno bien en general, solo falta un poco de variedad, eso si los waffles deben de estar diario, son deliciosos

Translate

10

Paul Scott

Apr 13, 2025

·

Stayed 11 nights

Rooms were very clean. The bathrooms were also clean and in excellent condition. Shower had plenty of hot water and were in like new condition. Breakfast was great. Staff was friendly and helpful. There is a mini Walmart store downstairs that is attached to the hotel and a mall across the street with plenty of places to eat so you don't need to spend extra money hailing taxi's. Everything you need is in super close walking distance from the hotel. I will never stay anywhere else when im in Cancun. You will not be disappointed. Ibis has it all!

8

Andrea Maed

Mar 21, 2024

·

Stayed 1 night

Buen hotel para descansar una noche. El servicio en el restaurante no fue cordial, cerraba a las 9:30, pedí a las 9 y me negaron el servicio. El aire acondicionado del cuarto no enfriaba lo suficiente. Pero en cuanto al resto de la habitacion, estuvo, comoda.

Translate

8

Wanda Lorraine

Apr 23, 2024

·

Stayed 8 nights

Dining menu very limited. Breakfast was not what international visitors would likely eat. Staff was very nice. Time for room service or even for dining could be re-thought. Tv service in English

10

Eleazar

Aug 19, 2025

·

Stayed 1 night

Buen desayuno, buen hotel

Translate

10

Melanie

Feb 22, 2025

·

Stayed 4 nights

The rooms are extremely clean and the staff is absolutely amazing. They have a really amazing breakfast buffet. They have a nice bar and restaurant. You are in walking distance to the mall and numerous restaurants. I am actually heading back to Cancun and booked this hotel again. You won’t be disappointed and if you love coffee, they have the best coffee!!

8

ARTURI

Jul 20, 2024

·

Stayed 1 night

La comida está pésima, es una Rea de oportunidad

Translate

8

David

Apr 26, 2025

·

Stayed 2 nights

Breakfast was good, staff are excellent. Room on the small side, no frills. There is a wal-mart food store next door which is pretty useful.

10

Estelle L

Jan 19, 2025

·

Stayed 4 nights

Wonderful personnel who were welcoming and helpful! Healthy breakfast, also!

6

MARITZA

Oct 5, 2025

·

Stayed 1 night

Very disappointed with breakfast, eggs and beans were COLD, brought it to their attention and they turned on the warmers after they took the food to the kitchen and warmed up. $149.00 USD p/person. Not worth 2 cents.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $70	10 $47
11 $48	12 $48	13 $45	14 $49	15 $47	16 $47	17 $47
18 $47	19 $47	20 $47	21 $47	22 $47	23 $46	24 $45
25 $45	26 $45	27 $45	28 $45	29 $45	30 $45	31 $45

Su	Mo	Tu	We	Th	Fr	Sa
1 $45	2 $45	3 $45	4 $45	5 $45	6 $45	7 $45
8 $45	9 $45	10 $45	11 $45	12 $45	13 $45	14 $45
15 $45	16 $45	17 $45	18 $45	19 $45	20 $45	21 $45
22 $45	23 $45	24 $45	25 $45	26 $45	27 $45	28 $45
29 $45	30 $45

Ibis Cancun Centro

Prices for Ibis Cancun Centro

Monthly average prices

About this property

Location

Room options

Double Room, 1 Double Bed

Double Room, 2 Twin Beds

Double Room, 1 Double Bed, Lagoon View

Guest reviews of Ibis Cancun Centro

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Ibis Cancun Centro

Considering this hotel for your Cancun trip?

Prices for upcoming dates