Is parking available at the property?

Parking is available nearby for a fee of USD 25.00 per day, located 49 feet away from the hotel.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 2:00 AM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer?

The property offers limited wheelchair accessibility, including accessible public areas and facilities.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Palo Alto, just steps from Silicon Valley and 6 minutes on foot from Stanford University. It is 5 miles from San Francisco Bay and 1.7 miles from Stanford University Medical Center.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Hotel Keen in Palo Alto

Average nightly price at Hotel Keen by month, last 12 months (USD)
Month	Average price
January	$221
February	$269
March	$292
April	$257
May	$285
June	$279
July	$222
August	$222
September	$275
October	$287
November	$213
December	$206

What guests think

At Hotel Keen, travellers praise the central Palo Alto location for easy access to Stanford and dining, while noting compact rooms and mixed noise levels from an adjacent club and early-morning common areas.

Most guests find rooms clean, though a few report lapses ranging from missed housekeeping to cleanliness oversights. Staff are frequently described as friendly and helpful, but occasional check-in and key-card issues, room readiness problems, and inconsistent follow-up are noted. Parking can be difficult and may rely on a nearby garage, and the complimentary light breakfast and lobby coffee are convenient but simple. Overall, expect a straightforward, well-located stay best for short visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with complimentary lobby coffee/water and a few complimentary bikes available. Parking is challenging and often relies on a nearby public garage.

Related guest reviews

10

katherine

Mar 24, 2025

·

Stayed 3 nights

I had a wonderful stay here. Great location, walkable to everything, the staff was friendly and accommodating, room was clean, bed is comfortable, it’s quiet, and they always kept the refreshment area will cold infused water and coffee. Would stay here again and recommend. They also have complimentary bikes to ride around town.

10

Sitara

Nov 3, 2023

·

Stayed 1 night

Parking garage across the street from hotel lobby entrance and it’s free on weekend. Cute, clean and comfortable. Great service. Free breakfast.

8

Paul

Jan 3, 2023

·

Stayed 1 night

We chose this hotel because of its convenient location only one block away from the train station. It's impressive how this modern hotel was packed into a relatively small space with lots of ingenuity. The room was clean and quiet, the bathroom with shower was good and the bed was comfortable so we slept well. Breakfast in the lobby was modest and included a weird brew from an ultra-modern, space-age coffeemaker. All the staff were friendly and helpful. We enjoyed our short stay as it served our purpose well.

8

Dana

Aug 17, 2025

·

Stayed 3 nights

Convenient location to Stanford but room quite small but clean. Parking also a challenge. Some sort of bar or nightclub next door, was quite noisy.

10

Rebecca

Apr 28, 2025

·

Stayed 1 night

Hotel Keen is perfect for my stays in Palo Alto for track meets at Stanford. It is next to dining and shopping options and a short walk to Stanford’s campus. Yhry have a bike to use and even had an umbrella to use when it was raining.

2

Nancy

Dec 1, 2025

·

Stayed 1 night

We drove around the hotel for 40 minutes in circles and there was no parking. We finally just left and never stayed

2

gene

Jun 16, 2025

·

Stayed 2 nights

The small room was very clean, bed comfortable, close to other shops and some eateries. Dislikes - as you open the entrance door to the room, the bathroom to the right had no door. as you entered the small room, there was a sliding barn type door to separate the entrance door from the bed area, one chair, small desk, no microwave, no frig, two glasses one bottle of water, coffee maker. ice maker in locked kitchen, tiny breakfast area, (didn't eat) locked pay parking in garage that was very unclean. if you was using the toilet you had to tell your guest to wait outside until you finished using it. It might work for one person with no guest. Would I go back there to stay? No! we stayed there to attend a Graduation ceremony. Do your research well.

6

Jyoti

Nov 27, 2023

·

Stayed 4 nights

The room didn’t have a safe or closet. The elevator wasn’t working one day. The heat didn’t work in our room, but the manager did bring us an extra blanket and a space heater. On the upside, the staff were extremely friendly and helpful. The breakfast was above-average. I liked the 24/7 free coffee, tea, and water. The room was clean.

10

Michele

Nov 24, 2023

·

Stayed 2 nights

Cute little boutique hotel, and so happy I could bring my dog.

10

Ti

Jun 14, 2025

·

Stayed 1 night

Very pleasant stay. Great staff and room was clean and modern. Breakfast was healthy and pleasant. Fantastic coffee ( Nespresso at the lobby). Ask for a room away from the kitchen area as they were preparing breakfast items at 5.30/ 6 am and it was so noisy. Over all a very positive experience!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean and modern, but multiple reviews note lapses such as missed housekeeping, dirty floors, and hair in showers, plus one severe incident.

Related guest reviews

10

Sharon

Jun 12, 2023

·

Stayed 1 night

Hotel Keen couldn't be a more perfect place. The comfort of a clean bed, clean shower and excellent location makes for the best weekend.

8

Paul

Jan 3, 2023

·

Stayed 1 night

We chose this hotel because of its convenient location only one block away from the train station. It's impressive how this modern hotel was packed into a relatively small space with lots of ingenuity. The room was clean and quiet, the bathroom with shower was good and the bed was comfortable so we slept well. Breakfast in the lobby was modest and included a weird brew from an ultra-modern, space-age coffeemaker. All the staff were friendly and helpful. We enjoyed our short stay as it served our purpose well.

6

Jeremy

Jan 20, 2025

·

Stayed 1 night

I checked in and was assigned a room. Upon entry to the room, I noticed that the bed was in the middle of the room and there was trash on the bed. I let the person upfront know and they mentioned they had been renovating the room and it was not done so they would get me another room. Upon walking into my new room, the same situation occured and that room was also not done. Finally I was able to get into a room.

10

Jayne

Apr 28, 2025

·

Stayed 1 night

The hotel was clean and the breakfast had good healthy options.

2

andrew

Mar 18, 2023

·

Stayed 1 night

First of all i arrived to be given a room that hadn't been made up. IN fact it was filthy - crap everywhere, rubbish and dirt towels. Was then givn ethe top floor suite but could not get reliable internet coverage the whole time I was there. I t was terrribel, complained multiple times, to no effect. I had a zoom meeting in the morning I had to do on my 4G mobile mobile.Then not enough room for breakfast and has to end up waiting half an hour. Fir the proce and location it was terrible. The worst I experienced on my US trip, for what was about the most expensive hotel I stayed in.

8

Robert

Nov 21, 2025

·

Stayed 1 night

Room was clean and comfortable

6

Silja

Nov 29, 2024

·

Stayed 4 nights

The room was ridiculously small with a non-transparent window. When entering, I found a bunch of cleaning lady’s hair in the shower. Gross!

10

PAMELA

Apr 24, 2023

·

Stayed 2 nights

Oh, this hotel is a hidden gem. Small and quaint. Rooms are small but super clean. Hotel is spotless. Staff is A .

10

Lisa

Jun 2, 2025

·

Stayed 1 night

Nice hotel right downtown. Great value. Room was small but nice and staff were super friendly and helpful. Floor was a bit dirty in the room. Would stay again!

4

ken

May 26, 2025

·

Stayed 1 night

Found a used condom on the floor of my room. Told the staff and they said to "just leave it there"

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with modern touches and comfortable beds; some layouts use an open bathroom that reduces privacy and offer limited or non-transparent windows. Noise can be an issue from thin walls, common areas, or a nearby club, and Wi-Fi reliability varies.

Related guest reviews

10

Walter

Nov 27, 2023

·

Stayed 2 nights

Not crazy about the open bathroom.

8

Dana

Aug 17, 2025

·

Stayed 3 nights

Convenient location to Stanford but room quite small but clean. Parking also a challenge. Some sort of bar or nightclub next door, was quite noisy.

10

Fabiola

Jan 28, 2024

·

Stayed 1 night

A club behind the hotel and on weekends is noise until 2am

2

andrew

Mar 18, 2023

·

Stayed 1 night

First of all i arrived to be given a room that hadn't been made up. IN fact it was filthy - crap everywhere, rubbish and dirt towels. Was then givn ethe top floor suite but could not get reliable internet coverage the whole time I was there. I t was terrribel, complained multiple times, to no effect. I had a zoom meeting in the morning I had to do on my 4G mobile mobile.Then not enough room for breakfast and has to end up waiting half an hour. Fir the proce and location it was terrible. The worst I experienced on my US trip, for what was about the most expensive hotel I stayed in.

6

Silja

Nov 29, 2024

·

Stayed 4 nights

The room was ridiculously small with a non-transparent window. When entering, I found a bunch of cleaning lady’s hair in the shower. Gross!

8

Danielle

Aug 14, 2023

·

Stayed 1 night

Clean hotel with very helpful staff. The room walls are not too thick. Maybe because we were right above the lobby and in front of elevator so it was a little noisy at night. Beds are a little firm, could be softer but linens were nice. Overall a good stay for the money spent, thanks!

2

gene

Jun 16, 2025

·

Stayed 2 nights

The small room was very clean, bed comfortable, close to other shops and some eateries. Dislikes - as you open the entrance door to the room, the bathroom to the right had no door. as you entered the small room, there was a sliding barn type door to separate the entrance door from the bed area, one chair, small desk, no microwave, no frig, two glasses one bottle of water, coffee maker. ice maker in locked kitchen, tiny breakfast area, (didn't eat) locked pay parking in garage that was very unclean. if you was using the toilet you had to tell your guest to wait outside until you finished using it. It might work for one person with no guest. Would I go back there to stay? No! we stayed there to attend a Graduation ceremony. Do your research well.

6

Jyoti

Nov 27, 2023

·

Stayed 4 nights

The room didn’t have a safe or closet. The elevator wasn’t working one day. The heat didn’t work in our room, but the manager did bring us an extra blanket and a space heater. On the upside, the staff were extremely friendly and helpful. The breakfast was above-average. I liked the 24/7 free coffee, tea, and water. The room was clean.

6

Cybele

May 10, 2025

·

Stayed 1 night

Basically there are no windows in the rooms. It’s fine for sleeping but isn’t a pleasant space to spend time.

6

denise

Feb 7, 2024

·

Stayed 2 nights

My room was on the first floor. It was very noisy - because the floors aren't carpeted, the guest upstairs sounded like they were having a flamenco dance party until midnight. There was a loud buzzing and clicking noise every 5 minutes in the room that I couldn't find the source for. The room was just off the very noisy breakfast room that filled with people at 7am. The conditioner and shampoo bottles in the shower were out. The room was VERY small, and there was no place to put my luggage except on the floor. When we arrived, the key card maker was out, so the very nice staff had to let us in and out of our rooms anytime we came and went. Great location! Comfortable bed. But wouldn't stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and accommodating. However, there are occasional service and operational issues, including rooms not ready at check-in, key-card problems, limited overnight front-desk coverage, and inconsistent follow-up.

Related guest reviews

10

Chris

Aug 13, 2023

·

Stayed 5 nights

Simple hotel without the frills but extremely well located right in downtown Palo Alto - walkable to Caltrain station (2 minutes), Stanford and shops/restaurants on your doorstep. Friendly and helpful staff, would definitely return here.

6

Jeremy

Jan 20, 2025

·

Stayed 1 night

I checked in and was assigned a room. Upon entry to the room, I noticed that the bed was in the middle of the room and there was trash on the bed. I let the person upfront know and they mentioned they had been renovating the room and it was not done so they would get me another room. Upon walking into my new room, the same situation occured and that room was also not done. Finally I was able to get into a room.

2

andrew

Mar 18, 2023

·

Stayed 1 night

First of all i arrived to be given a room that hadn't been made up. IN fact it was filthy - crap everywhere, rubbish and dirt towels. Was then givn ethe top floor suite but could not get reliable internet coverage the whole time I was there. I t was terrribel, complained multiple times, to no effect. I had a zoom meeting in the morning I had to do on my 4G mobile mobile.Then not enough room for breakfast and has to end up waiting half an hour. Fir the proce and location it was terrible. The worst I experienced on my US trip, for what was about the most expensive hotel I stayed in.

2

Anival

Dec 16, 2022

·

Stayed 1 night

Worst stay this year so far. My partner and I stayed at this hotel, and had a horrible experience, starting from the time of check-in. There was no front desk to help, only a security guard who had no access to the hotel computer system used for check ins and room availability. We reserved and paid extra money for a king deluxe room, and the security guard gave us a small room with a full size bed that was next to the lobby. We also weren’t provided a room key to access the room. My partner and I had trouble sleeping that night. On top of this, they never replied to our email after reaching out to them about these problems. They’re very unprofessional, and don’t deserve a single star after an experience like this.

10

emily

Feb 18, 2024

·

Stayed 2 nights

Perfect in and out stay for Menlo Park area. Walking distance to everything and great front of house staff

10

Shirley

Jul 6, 2023

·

Stayed 1 night

The staff was very accommodatin and friendly.

10

Iona

Jul 10, 2025

·

Stayed 5 nights

Excellent service

4

ken

May 26, 2025

·

Stayed 1 night

Found a used condom on the floor of my room. Told the staff and they said to "just leave it there"

10

Dhyey

Feb 16, 2025

·

Stayed 2 nights

Excellent hospitality

6

denise

Feb 7, 2024

·

Stayed 2 nights

My room was on the first floor. It was very noisy - because the floors aren't carpeted, the guest upstairs sounded like they were having a flamenco dance party until midnight. There was a loud buzzing and clicking noise every 5 minutes in the room that I couldn't find the source for. The room was just off the very noisy breakfast room that filled with people at 7am. The conditioner and shampoo bottles in the shower were out. The room was VERY small, and there was no place to put my luggage except on the floor. When we arrived, the key card maker was out, so the very nice staff had to let us in and out of our rooms anytime we came and went. Great location! Comfortable bed. But wouldn't stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent downtown Palo Alto base, walkable to Stanford, Caltrain, shops, and restaurants. Some guests report late-night noise from a nearby club.

Related guest reviews

10

katherine

Mar 24, 2025

·

Stayed 3 nights

I had a wonderful stay here. Great location, walkable to everything, the staff was friendly and accommodating, room was clean, bed is comfortable, it’s quiet, and they always kept the refreshment area will cold infused water and coffee. Would stay here again and recommend. They also have complimentary bikes to ride around town.

10

Amy

May 10, 2024

·

Stayed 2 nights

Had an event at Stanford - easy and walkable to campus, close to train, lots of local restaurants.

8

Paul

Jan 3, 2023

·

Stayed 1 night

We chose this hotel because of its convenient location only one block away from the train station. It's impressive how this modern hotel was packed into a relatively small space with lots of ingenuity. The room was clean and quiet, the bathroom with shower was good and the bed was comfortable so we slept well. Breakfast in the lobby was modest and included a weird brew from an ultra-modern, space-age coffeemaker. All the staff were friendly and helpful. We enjoyed our short stay as it served our purpose well.

8

Dana

Aug 17, 2025

·

Stayed 3 nights

Convenient location to Stanford but room quite small but clean. Parking also a challenge. Some sort of bar or nightclub next door, was quite noisy.

10

Rebecca

Apr 28, 2025

·

Stayed 1 night

Hotel Keen is perfect for my stays in Palo Alto for track meets at Stanford. It is next to dining and shopping options and a short walk to Stanford’s campus. Yhry have a bike to use and even had an umbrella to use when it was raining.

10

Stephen

Jun 30, 2025

·

Stayed 1 night

Great property and location

10

Sami

Jun 20, 2023

·

Stayed 2 nights

Location, location, location.

10

Osman

Jun 17, 2025

·

Stayed 3 nights

Conveniently and centrally located within walking distance to many dining opportunities.

10

Michael

Jul 8, 2024

·

Stayed 2 nights

Central location and easy to walk to great food and shopping in the downtown Palo Alto area. Super convenient to get to the Stanford campus also.

10

Linda

Jun 21, 2025

·

Stayed 4 nights

Have stayed here a few times while visiting campus. Great location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is simple to modest with healthy options and good lobby coffee, but variety is limited and quality is mixed.

Related guest reviews

10

katherine

Mar 24, 2025

·

Stayed 3 nights

I had a wonderful stay here. Great location, walkable to everything, the staff was friendly and accommodating, room was clean, bed is comfortable, it’s quiet, and they always kept the refreshment area will cold infused water and coffee. Would stay here again and recommend. They also have complimentary bikes to ride around town.

10

Sitara

Nov 3, 2023

·

Stayed 1 night

Parking garage across the street from hotel lobby entrance and it’s free on weekend. Cute, clean and comfortable. Great service. Free breakfast.

8

Paul

Jan 3, 2023

·

Stayed 1 night

We chose this hotel because of its convenient location only one block away from the train station. It's impressive how this modern hotel was packed into a relatively small space with lots of ingenuity. The room was clean and quiet, the bathroom with shower was good and the bed was comfortable so we slept well. Breakfast in the lobby was modest and included a weird brew from an ultra-modern, space-age coffeemaker. All the staff were friendly and helpful. We enjoyed our short stay as it served our purpose well.

10

Jayne

Apr 28, 2025

·

Stayed 1 night

The hotel was clean and the breakfast had good healthy options.

8

Maria

Jun 18, 2024

·

Stayed 3 nights

Stay was good. Only issue was that the room key kept inactivating everyday so that was annoying. Wish the gran and go breakfast had more of a selection. Also they don’t have flavored coffee creamer so bring your own!

6

Jyoti

Nov 27, 2023

·

Stayed 4 nights

The room didn’t have a safe or closet. The elevator wasn’t working one day. The heat didn’t work in our room, but the manager did bring us an extra blanket and a space heater. On the upside, the staff were extremely friendly and helpful. The breakfast was above-average. I liked the 24/7 free coffee, tea, and water. The room was clean.

8

Takuji

Aug 9, 2023

·

Stayed 4 nights

Morning meal was a little poor.

10

Elizabeth

Apr 13, 2025

·

Stayed 2 nights

Nice hotel on the basic side but was clean and front desk was nice. There was a homeless man out front going through the trash so that was a little scary but he didn’t bother me.

10

Matthew A

Jun 9, 2025

·

Stayed 3 nights

Clean and comfortable in a great area. Excellent. Little breakfast. My only criticism is that I want a real door on the bathroom. I cannot imagine why architects think it's cool to put Windows and partial doors in front of toilets.

10

Ti

Jun 14, 2025

·

Stayed 1 night

Very pleasant stay. Great staff and room was clean and modern. Breakfast was healthy and pleasant. Fantastic coffee ( Nespresso at the lobby). Ask for a room away from the kitchen area as they were preparing breakfast items at 5.30/ 6 am and it was so noisy. Over all a very positive experience!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $179	5	6	7	8 $379	9 $195	10 $173
11 $240	12 $562	13	14	15	16	17 $337
18 $255	19	20	21 $580	22	23 $213	24 $166
25 $250	26 $554	27	28	29 $378	30 $178	31 $174

Su	Mo	Tu	We	Th	Fr	Sa
1 $246	2 $438	3 $474	4 $490	5 $443	6 $187	7 $169
8 $262	9 $532	10 $521	11 $507	12 $443	13 $189	14 $191
15 $261	16 $533	17 $530	18 $533	19 $488	20 $160	21 $162
22 $169	23 $171	24 $170	25 $187	26 $189	27 $178	28 $178
29 $196	30 $417

Hotel Keen

Prices for Hotel Keen

Monthly average prices

About this property

Location

Room options

Cozy Room, 1 Queen Bed

Deluxe Room, 1 King Bed (Comfy Deluxe 1 King Bed)

Guest reviews of Hotel Keen

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Keen

Prices for upcoming dates