Is parking available at the property?

Self parking is available on-site for a fee of USD 22 per day, which includes in/out privileges. Limited parking is offered, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee, approximately USD 23.95 to 32 per person.

Are pets allowed at the property?

Pets are allowed at the property with a maximum fee of USD 100 per accommodation, per stay. A pet deposit of USD 100 is also required. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. There are elevators available for ease of access.

What is the location of the property in relation to key landmarks?

The property is located in Palo Alto Orchards, within a 10-minute drive of Stanford University and Stanford Stadium. It is approximately 9.6 miles from San Francisco Bay and 9.8 miles from Levi's Stadium.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is accessible from 7:00 AM to 10:00 PM. The pool is seasonal.

What are the policies for guests staying with children?

Up to 2 children aged 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers connecting/adjoining rooms, which are subject to availability and can be requested. Specific information about extra beds or cribs is not provided.

Crowne Plaza Cabana Hotel Palo Alto

Average nightly price at Crowne Plaza Cabana Hotel by IHG by month, last 12 months (USD)
Month	Average price
January	$199
February	$223
March	$283
April	$220
May	$278
June	$250
July	$183
August	$189
September	$193
October	$205
November	$206
December	$158

What guests think

At Crowne Plaza Cabana, Palo Alto by IHG, travelers praise the convenient Stanford-area location, generally friendly staff, and comfortable beds, while noting an aging property with dated rooms, intermittent facility outages, and operational hiccups that can affect the experience.

Common issues include pool closures or maintenance problems, occasional elevator or gym failures, and surprise paid parking. Cleanliness is often rated good, but lapses appear, such as hair left in bathrooms or occasional ant issues. Overall, expect a convenient stay with solid amenities when everything is working, but service and facilities can be inconsistent.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool, hot tub/sauna, restaurant and bar, and a gym, but the pool has been closed or unclean at times and some facilities (elevator, gym AC) have had outages. Expect paid on-site parking.

Related guest reviews

6

Heather

Jun 3, 2024

·

Stayed 2 nights

The pool was not in working condition. Also, the $15 parking fee per night came as a surprise. I believe most hotels in the area have free parking. So a good deal on the room becomes less with $15 added per night.

10

Oralia

Jun 5, 2024

·

Stayed 2 nights

Great hotel. Loved the sauna and jacuzzi. Pool was closed both days I was there. Nice to have the restaurant and bar. Very clean. Lovely grounds and plenty of seating throughout.

2

mel

Dec 16, 2024

·

Stayed 1 night

I picked it for the jacuzzi by the pool. Most other affordable hotels in the area offered free breakfast, they did not. However, I was willing to fore go the breakfast for the jacuzzi. I paid to much for that place. I could’ve got a comparable room for like $180. The pool was closed & all tore up- a mess. No jacuzzi as marketed. Bartender couldn’t make a lemon drop martini. What I hoped to be a relaxing night - was not. . Also., only one elevator was working. No usb/c plug ins in room. No screen on window. It goes on. 🙄

4

Veronica

Jul 9, 2024

·

Stayed 12 nights

If you want an elevator that works, a pool you can take a dip in or fountains that don’t have stagnant water due to not working this is the place for you. I stayed 12 days because I had to but never again!

6

Pamela

Dec 30, 2023

·

Stayed 3 nights

This property is in need of a little reno: a new elliptical fitness machine for the workout room; solar heating to make the pool and hot tub warm, not just something to look at; cleaning products with essential oil or other natural aroma; functional printers in the business center; attention to air quality in the guest rooms and repair of heating system... Otherwise I will likely always be a return customer!

10

Christine

Jul 5, 2025

·

Stayed 1 night

Older property, but well maintained and really nice amenities, including pool, hot tub, restaurant, bar, and good location in Palo Alto.

6

Gemma

Jun 14, 2025

·

Stayed 3 nights

Hotel room and building was fine. Included breakfast was very good. But we stayed there because the pool looked nice and there were so many dead floating winged ants in the pool it was almost unusable. We reported a flying ant infestation in one of the pool skimmers to the front desk and to their credit somebody took care of it within 24 hrs, but that didn’t reduce the number of dead floaters in the pool, which we found unfortunate. Wouldn’t stay there again.

4

Raviv

Jun 7, 2024

·

Stayed 3 nights

Pool was not operational, AC in GYM didn’t cool, AC in the room didn’t cool, furniture looks outdated and rundown

10

Marianne

Aug 8, 2025

·

Stayed 1 night

Beds were comfortable. Room was clean and spacious. Pool was great.

4

Sandis

Feb 28, 2025

·

Stayed 2 nights

The stay was not what we were expecting at all. We went valentine’s day weekend in hopes to have a relaxing mini engagement celebration. The hot tub did not work. The pool was not and had not been cleaned it what looked like weeks. We chose this specific stay to enjoy the water and have drinks. We instead stayed in, tried to order room service for over an hour with no one answering. We tried calling for the front desk and after no response for more than 45 min I get a call explaining that there is only one receptionist (for more than 12 hours) and that the kitchen was now closed.

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Cleanliness

Many guests found rooms clean with dependable housekeeping, but recurring lapses include hair left in bathrooms, damp or musty smells, ants, and occasional worn finishes.

Related guest reviews

2

Sophia

May 19, 2024

·

Stayed 1 night

Stayed 5/18/2024 for 1 night upon arrival front desk said the pool, restaurant, and bar are closed with nothing noted on website when I said oh know my daughter is looking forward to swimming the front desk response was they can cancel my reservation & I can find a different hotel! RUDE! Next morning we wake up to ants from the bathroom to the window & no we didn’t eat in the hotel or have food. Ants were in all our stuff were in my suitcase, shoes, on the desk, and I found one in my hair. I called the front desk and I was told they will have someone spray, as though it’s normal and they didn’t say oh I’m sorry can we get you a different room, so we leave the room as they sprayed! After I asked if we could check out 1 hour later and I was told no they can not do that. Never have I stayed at a hotel with so many issues for a 1 night stay.

10

Leticia

Aug 29, 2025

·

Stayed 1 night

Clean

8

Julia

Oct 11, 2025

·

Stayed 1 night

Rooms are worn and dated. Bathroom had remnants of others (hair).

10

ANGELICA

Mar 4, 2025

·

Stayed 2 nights

The rooms are a little dated but overall the rooms were very clean and so was the property.

10

Leti

Aug 26, 2024

·

Stayed 1 night

Cleanliness, easy wheelchair accessibility, close to Stanford medical

10

Katherine

May 15, 2025

·

Stayed 2 nights

Property seems a bit outdated and run down- but it’s clean and staff did a great job.

6

Nils

Aug 29, 2023

·

Stayed 2 nights

Ground floor room right off the lobby was dark and smelled damp. Some towels available in the bathroom reeked and were unusable. Lighting in the room and bathroom was horrible (first generation energy saving light bulbs). WiFi was free but unusable for typical business traveler (2 Mbps down/4 Mbps up). Hotel bar was a sad place with zero enjoyable ambience.

4

Ron

Oct 16, 2023

·

Stayed 1 night

Stayed one night at the Crown plaza in Palo Alto. The check in was easy with good customer service. The property is a little dated but the room was updated. We stayed on the 1st floor and the bathroom was not cleaned properly ther was hair in the sink and in the shower. They also left a used wash cloth on top of the shower curtain, that fell on me, very gross. The walls of the room are paper thin, we came back to our room very late after visiting family and the person next door had a dog who kept barking and someone who was continuously coughing, making for basically no rest or sleep. One other thing when we got back my key would work to get us in the room, it was 2 am mind you. I went to the front desk to getva new card and confirm the.room number as it was about 2am. The person at the desk asked for my name and id and then said that my Id didnt look like me,Very unprofessional! So in closing will not stay here again and do not recommend.

10

Rhea

Aug 29, 2025

·

Stayed 1 night

Clean room, friendly staff. Didn't use hot tub, etc.

8

Linda

Dec 1, 2022

·

Stayed 19,323 nights

The Staff were very friendly and helpful. Our room had nice amenities and the lobby always had coffee and hot water available. We had a cabana room and it was very quiet, I'm sure partially due to the time of the year but we were able to enjoy our patio in peace. Unfortunately the wall paper was pealing in our room.

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Rooms

Rooms are generally spacious with comfortable beds and some pool views, but many feel dated and several guests reported HVAC problems and thin walls. In-room fridges are common; microwaves are usually not provided.

Related guest reviews

10

Eddie

Oct 19, 2023

·

Stayed 1 night

The room we stayed in this time was obviously older and was needing a refurbishment compared to the other newly renovated room we've stayed in previous stays.

8

NANCY

Mar 3, 2025

·

Stayed 1 night

Rooms were quiet, clean and spacious. great layout for the bathroom. Everything new and functioning well.

10

Maria

Mar 9, 2025

·

Stayed 2 nights

Great value, comfy beds, excellent customer service and amenities! Allows early check in, always plenty of parking and appreciate the good coffee and tea choices.

6

Gabriella

Aug 3, 2025

·

Stayed 1 night

Check in was difficult as only 2 employees were helping one customer leading to a long line for the rest of us checking in. The employee was nice but took a long time actually completing the check in even though there was little to no information needed from me. The employee told and wrote down the wrong number of the room leading us to walk the entire property only to arrive at a room we couldn’t enter after trying the door multiple times and having to walk back to the front desk and were told our correct room was right in the front. The room signage and arrows were confusing and not helpful as some rooms are outside but the arrows say they are inside. The elevator was slow and hot. Once we actually got to our room it was clean and comfy but the AC didn’t work. It said it went down to 60 degrees but only actually got down to 75. And kept turning off so the room was stuffy and we had to keep opening the door to the hallway for airflow.

4

Michael

Jul 29, 2023

·

Stayed 1 night

The drain in the shower was non-functional. The water pressure in the shower was non-existent. Plan to use your hands if you need a glass of water because they don't provide glasses. The AC system is deafening. overall very old building that is way over-priced.

8

Nina

Aug 30, 2025

·

Stayed 1 night

It’s an aging nice hotel. There are robes and room service but everything feels a bit dated. Not by a lot but just enough to take it from a great hotel to a fine one. Also, the AC isn’t that great so if you run on the warm side bring a fan.

8

Aryaka

Feb 16, 2025

·

Stayed 2 nights

room is a good size, clean, good amenities and good location. the one thing that was a little bothersome is that the room is absolutely freezing if the heater is not on. the floors are very cold no matter what. we had to have the heater on the whole time we were there.

10

Nancy

Jun 13, 2023

·

Stayed 3 nights

Proximity to just about everything. Soundproofed was awesome.

6

Carpentier

Sep 1, 2025

·

Stayed 3 nights

Expensive for an old room but it is expensive everywhere in that area.

4

Manmohan

Nov 2, 2025

·

Stayed 1 night

I turned up the heat on the thermostat but it didn't work so I had to sleep in a cold room.

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Service

Service is often friendly and helpful, yet reports of slow or understaffed check-in, unresponsive overnight support, and billing or charge disputes appear across reviews.

Related guest reviews

2

Alaura

Aug 10, 2023

·

Stayed 2 nights

Paid in full when I booked the room on hotels.com, upon check out I was charged AGAIN by Crowne Plaza themselves at their rate on a credit card I gave them for the deposit on the room. Glad I checked my statement and noticed. It has been 2 weeks since and still have not received the refund or confirmation from them. I’ve called multiple times on multiple days and they tell me it will be processed and they’ll send the email and still nothing. The hotel itself was nice, the breakfast included was average, and nice pool area for the family, but even with all that, it’s still not enough to makeup for a $364 charge that shouldn’t have been charged in the first place. And then to take this long to still not get any feedback is ridiculous. I got no apology from the staff or management each time I call the ask about what is going on. They just forward me until I get someone who tells me it will be processed. Very unprofessional on the hotels behalf.

10

Sidney

Aug 28, 2025

·

Stayed 3 nights

Beth & the front desk staff were terrific. Loved my view of the hills, thank you !!!

2

Fedra

Jan 24, 2025

·

Stayed 1 night

Unhappy with their lack of staff availability and support.

4

Samuel

Oct 10, 2023

·

Stayed 1 night

The gentleman, Ron, checking us in was on a personal call while we were waiting to be attended to and also had an attitude. My husband and I do not share the same last name, so he would not allow him to use his credit card or ID although I added him on the reservation. He said you don’t have the same last name although he were checking in with our child. Rude to assume anything in 2023 world. We also mistakenly thought Hilton was a part of IHG and he rudely reminded my husband by showing a card and aging so you see Hilton anywhere on this list? My husband found his IHG number and then he said because we booked through Expedia he could t attach it at all. I have stayed before with other properties booking through Expedia and you can use your rewards number, they usually just don’t issue the points. Not a great first start to our check-in and won’t be back on our next trip for area. There was a Courtyard that looked nice and clean across the street we will try next time. Attitude goes a long way in a customer service industry and is very off putting.

10

Brian

Jun 20, 2025

·

Stayed 1 night

Staff was amazing during check in

10

Dayane

Jul 27, 2024

·

Stayed 2 nights

It was an amazing place to stay. Dayana at the front desk was very helpful

10

Genevieve A

Aug 4, 2025

·

Stayed 2 nights

Great location, excellent staff!

6

Ferdinand

Jun 21, 2025

·

Stayed 3 nights

We stayed in this hotel for our daughter’s graduation at Stanford. It’s expensive but we picked this hotel bec we wanted to have a nice stay. It’s ok except for 2 things. One, we waited for abt 30mins just to check-in bec there’s only 1 receptionist (name is Dayana) & she’s dealing with some lady with an issue checking-in (used her mom’s cc to book, mom not w her). So she called her mgr on the phone, talked for a long time, then handed the phone to the lady, who again explained her case to the said mgr. While she’s doing that, instead of Dayana at least greeting us, apologizing to us about the wait, she didn’t say anything to us, as if we’re not there. So we stepped in, tried to ask her if there’s anyone who can help us since we’re just checking in. She just told us it’s only her, no apology or offer to service us first since the other one’s still on d phone. We wouldn’t have minded the wait if she was smiling and offer us at least some water. We drove 9hrs to get there! More minutes went by & the lady was allowed to chk in anyway. Dayana checked her in, disappeared in the back bec the lady requested toiletries. When it’s our turn (still no smile or welcome from her), we gave her our check in info & it only took like 2 mins! Fast fwd, our family’s in our room. There were only 2 towels (we booked for 4). We called CS, asked for 4 more. We were surprised she even asked why 4? Just give em! We felt we weren’t welcome there. Cancelled our dinner reservn there & dined out.

4

Heather

Aug 26, 2025

·

Stayed 2 nights

Enrico did every job, all other staff members we unhelpful or I knowledge of the job. He needs to run the place!!! His customer service and professionalism was outstanding! Keep Enrico and hire new staff! There were 3 people at the counter when I checked in and all of them passed me me on to someone else until the last guy sighed and was like I guess I’ll help u. Nothing but lazy lazy people! I heard the entire hotel complaining at one point! Not worth the frustration, stay elsewhere!

4

Sandis

Feb 28, 2025

·

Stayed 2 nights

The stay was not what we were expecting at all. We went valentine’s day weekend in hopes to have a relaxing mini engagement celebration. The hot tub did not work. The pool was not and had not been cleaned it what looked like weeks. We chose this specific stay to enjoy the water and have drinks. We instead stayed in, tried to order room service for over an hour with no one answering. We tried calling for the front desk and after no response for more than 45 min I get a call explaining that there is only one receptionist (for more than 12 hours) and that the kitchen was now closed.

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Location

Convenient for Stanford, medical facilities, and local dining/shopping, with easy access around Palo Alto.

Related guest reviews

6

Diane

May 20, 2025

·

Stayed 3 nights

Central location

10

Sean

Feb 10, 2025

·

Stayed 2 nights

great location

10

Sally

Apr 28, 2024

·

Stayed 1 night

The beds and linens were really comfy. I liked the little extras the room had, like a bath robe and make up mirror. Had a room looking out onto the pool. Pleasant stay and would definitely return. Convenient location for shops and restaurants.

10

Jianqiang

Apr 19, 2025

·

Stayed 2 nights

Great location with convenience, very spacious room.

10

teresa

Jul 7, 2025

·

Stayed 2 nights

Staff are very friendly and efficient Check in was fast Hotel is quiet and close to everything we needed (Stanford children’s hospital)

10

Dot

Dec 19, 2024

·

Stayed 1 night

reasonable price and convenient to where I had to be.

10

Mark

Dec 25, 2023

·

Stayed 3 nights

The Crowne Plaza Cabana in Palo Alto has become our go-to hotel when vising family and friends in the area. The location, cleanliness, and staff make our stay enjoyable every time.

8

victoria

Sep 29, 2024

·

Stayed 1 night

Convenient and easy to go to and fro other areas in sf

8

DIEGO

Oct 12, 2023

·

Stayed 3 nights

Good space and location .

8

Philip

Nov 2, 2024

·

Stayed 1 night

Great location; economical place to stay

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Dining

The on-site restaurant and breakfast earn praise for quality and convenience, but experiences vary: some report closures, limited hours, cold buffet items, bar service issues, and difficulty reaching room service.

Related guest reviews

10

Melinda

Jul 13, 2025

·

Stayed 3 nights

The room was clean. I like the fact that they have an on-site restaurant which is convenient for the family and the food is very good.

6

Carissa

Jun 5, 2023

·

Stayed 1 night

When I made the reservation it included breakfast. When I got to the hotels and when down for breakfast everyone got a plate of food and then they asked for my room number and then told me my room didn’t come with breakfast and charged me $42 for three kids to eat a buffet breakfast! Not cool

6

Tina

Oct 9, 2024

·

Stayed 1 night

Bar and waiter lacked knowledge and over charged us by $50. Bartender said he would comp us for the mistake and charged us anyway. Bar staff supervisor Jose was rude and didn’t help his employees.

8

kristin

May 26, 2024

·

Stayed 1 night

Comfortable room and bed. No USB options for charging. Food buffet was fair in terms of selection but the hot food was cold.

10

Patricia Lindsey

Jan 26, 2025

·

Stayed 2 nights

Good bar/restaurant on site

10

Mark

Nov 18, 2024

·

Stayed 2 nights

We came up to Palo Alto to celebrate my wife's birthday, hook up with friends and clients, and take in the last Stanford Football home game of the season. Great dinner on Friday night at Sundance Steakhouse. Stanford Cardinal came from 14 points down i. The 4th quarter to win on a walk-off field goal to end the game. Saturday night was dinner at Giorgio's in Los Altos in honor of our late friend. The Crowne Plaza was perfect for getting to and from these activities and had all the necessary amenities, including a decent buffet breakfast and a bar for a nightcap. Looking forward to returning when it's warmer.

2

Amber Jean

Jul 11, 2024

·

Stayed 2 nights

The pool was closed and we chose it for the fact that it had a pool, the food was horrible, the service was horrible. The buffet breakfast had nothing edible. I will never stay here again!!! We would of been better off at a motel 6. The bartender needs to be replaced he was so rude to us.

10

Christine

Jul 5, 2025

·

Stayed 1 night

Older property, but well maintained and really nice amenities, including pool, hot tub, restaurant, bar, and good location in Palo Alto.

10

james

Jul 16, 2025

·

Stayed 3 nights

Very comfy and cool hotel. Beautiful architecture. restaurant and bar is open late into the night. Really cool pool hot tub area. Super friendly and classy staff. 10/10 would stay here again!

4

Sandis

Feb 28, 2025

·

Stayed 2 nights

The stay was not what we were expecting at all. We went valentine’s day weekend in hopes to have a relaxing mini engagement celebration. The hot tub did not work. The pool was not and had not been cleaned it what looked like weeks. We chose this specific stay to enjoy the water and have drinks. We instead stayed in, tried to order room service for over an hour with no one answering. We tried calling for the front desk and after no response for more than 45 min I get a call explaining that there is only one receptionist (for more than 12 hours) and that the kitchen was now closed.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $184	13 $102	14 $92
15 $153	16 $748	17	18 $385	19 $183	20 $119	21 $103
22 $107	23 $119	24 $119	25 $120	26 $128	27 $115	28 $115
29 $110	30 $362

Su	Mo	Tu	We	Th	Fr	Sa
		1 $292	2 $283	3 $225	4 $159	5 $159
6 $160	7 $496	8 $553	9 $532	10 $226	11 $110	12 $119
13 $149	14 $222	15 $256	16 $236	17 $175	18 $107	19 $111
20 $110	21 $130	22 $125	23 $125	24 $123	25 $111	26 $107
27 $115	28 $134	29 $165	30 $173	31 $170

Crowne Plaza Cabana Hotel by IHG

Prices for Crowne Plaza Cabana Hotel by IHG

Monthly average prices

About this property

Location

Room options

Presidential Suite, 1 King Bed

Standard Room, 2 Queen Beds

Premium Room, 1 King Bed, Pool View, Poolside (Cabana Poolside View)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility, Access Tub)

Standard Room, 1 King Bed

Suite, 1 King Bed, Jetted Tub

Premium Room

Premium Room, 2 Queen Beds, Pool View, Poolside (Cabana Poolside View)

Standard Room, 2 Queen Beds, Roll-In Shower (Communications, Mobility, Roll-In Shower)

Standard Room

Junior Suite, 1 King Bed

Room, 1 King Bed (Beattles)

Standard Room, 1 King Bed, Roll-In Shower (Communications, Mobility, Roll-In Shower)

Premium Room, 1 King Bed (High Floor)

Guest reviews of Crowne Plaza Cabana Hotel by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Cabana Hotel by IHG

Considering this hotel for your Palo Alto trip?

Prices for upcoming dates