Is parking available at the property?

Free valet parking is available on-site. Limited parking is also provided.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately AED 75 per person.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available; however, specific pricing and arrangements should be confirmed directly with the property.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The hotel is centrally located, just a 2-minute drive from Mall of the Emirates and 7 minutes from Burj Al Arab. It is approximately 8.4 miles from Marina Beach and 9.1 miles from Burj Khalifa.

Does the property have a swimming pool?

Yes, the property features two outdoor swimming pools, which are accessible from 7:00 AM to 7:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AED 150 per stay, and advance request or confirmation is required for availability.

Sheraton Mall of the Emirates Hotel, Dubai

Average nightly price at Sheraton Mall of the Emirates Hotel, Dubai by month, last 12 months (USD)
Month	Average price
January	$314
February	$295
March	$192
April	$221
May	$189
June	$151
July	$173
August	$150
September	$180
October	$297
November	$471
December	$328

What guests think

At Sheraton Mall of the Emirates Hotel, Dubai, guests consistently praise the direct mall access and convenient location, along with friendly staff and renovated, comfortable rooms, while noting occasional service bottlenecks, maintenance issues in bathrooms, and renovation-related inconveniences.

Many value the rooftop pools and well equipped gym, though the pools can feel small or busy and may close early. Breakfast and on-site dining receive frequent praise, but a few guests found breakfast average or limited, and Ramadan meal options disappointing. Overall, this is a practical city hotel with solid amenities and occasional minor hassles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pools with views are appreciated, but can feel small or busy, and one review noted early closing at 19:00. The gym is well equipped; parking and the club lounge are convenient, and some renovation works and lift odors were mentioned.

Related guest reviews

10

May

May 28, 2024

·

Stayed 3 nights

Would definitely stay there again! The staff are so friendly, and the room is spacious and very clean. The fitness center is well quipped. loved that. Also, having a connected entrance to the mall was very convenient.

10

Christiane

Apr 22, 2025

·

Stayed 6 nights

They closed the pool early at 19:00 so we can’t do our sports

8

Yaqoub

Aug 7, 2025

·

Stayed 4 nights

Overall the hotel is very good. Very convenient location attached to the mall. Good food options. Besh the Turkish restaurant was good. Staff need to be better prepared and need to know that food has to be served in stages. The pools were very good. You just have to be prepared for the noise of the kids. You won’t be able to rest there. The staff. All in all they were great and friendly. Very warm. The set back is the reception. At times it gets too busy/crowded and the back office didn’t even take action. They wanted people to wait. Which is frustrating specially when checking out. And yes the front desk didn’t pick up when I called to pick my luggage up. Again, most of the staff are amazing.

10

Loveness

Jan 2, 2025

·

Stayed 7 nights

Graeat location with link to Mall of Emirates. Excellent staff. Superby housekeeping service from Emelia made my stay to feel like l was home despite the fact that it was peak season. The breakfast chefs were very good with the egg orders. The gym and swimming pool on the 24th floor have excellent views. I was not impressed with the aircon as the have fans that maintain room temperatures of 23°C and can not go above that hence a disadvantage on a chilly day.

10

Imtiaz

Dec 12, 2022

·

Stayed 5 nights

Good and very pleasant experience, specially the facility and courteous staff of club lounge

10

Sara

May 27, 2023

·

Stayed 6 nights

Perfect base- in the Mall so shops and restaurants all on the doorstep. Bar and food on 5 th floor also good. Pools were ideal with plenty of sunbeds and towels. Lifeguards were very helpful. Taxis outside or in the Mall. Would return

10

Ammar

Mar 22, 2025

·

Stayed 2 nights

Easy parking if you have a vehicle, easy access to the Mall of the Emirates, friendly staff, clean and smell like you are home.

8

SOHAIL

Jul 21, 2024

·

Stayed 3 nights

Renovation work in progress. Rooms done already though.

10

Gry

Oct 5, 2025

·

Stayed 2 nights

Nice hotel if you like to have direct access too Emirates mall. We like too stay a few days here before we go to another hotel. Shopping of course and many good dining options. Din tai fung at the mall is a must eat place, so is also the Cheesecake Factory for food, not cakes… and Paul for delicious France cakes. Is also a okay swimming pool area here. Small but it has sun until the evening.

10

Matthew

Nov 15, 2025

·

Stayed 2 nights

Very nice room. I was offered an upgrade. Very convenient entrance to the mall. Nice areas for holding business meetings. Nice fitness area. I would stay again.

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Cleanliness

Most guests describe the hotel and rooms as very clean or spotless. A few noted odors (paint, smoke, or sewage near lifts) or dust, but these were not common.

Related guest reviews

10

Hannelore

Dec 22, 2024

·

Stayed 2 nights

All excellent except the sewage smell on the lifts, it’s been a long time happening. When is this come to be handled ?

4

Ahmad

Oct 2, 2025

·

Stayed 5 nights

I would like to share some observations regarding my recent stay at your hotel: • The hot water heating was turned off at night, which caused inconvenience. • There were ongoing painting works in the hotel, and we were requested to keep the curtains closed at certain times. In addition, the paint odor was very unpleasant inside the rooms. • When I requested to check out at 2:00 PM, since I was attending a training course held at your hotel by my company (Kuwait Petroleum), the front desk staff was not cooperative and insisted that I leave earlier. However, after speaking with the manager, my request was thankfully approved. I kindly hope that your management will take these points into consideration to improve the quality of services in the future.

6

Ezzah

May 11, 2025

·

Stayed 3 nights

Very dusty. Couldn’t stop sneezing. Considering u had a small baby with me I’m very unhappy

8

Margaret

May 30, 2024

·

Stayed 2 nights

The staff are really great. Very helpful, prompt and responsive. The facilities are not as clean as they could or should be. I walked into my room and it smelled of smoke and yet it was a nonsmoking room. Some stains on the seating in the room. The tables downstairs in the dining area had old food cakes on them. Convenience of walking into the mall was great though.

10

Greg

Jul 24, 2025

·

Stayed 3 nights

This is a wonderful hotel and all of the staff in this complex are exceptional. This was our second stay at this hotel. The rooms were so clean with everything you look for in a good hotel. The breakfast dining room is excellent with a great range to choose from. The staff in the restaurant were so helpful and courteous. Location above the shopping centre is fantastic. Thanks for a great stay once again. Greg T

10

Angelo

Oct 17, 2024

·

Stayed 7 nights

Great hotel. The staff is amazing. They do make you feel special. The premises are spotless: room, hallways, common areas, restaurants, pool... the place is immaculate. And the location is perfect, being attached to the Mall of the Emirates with very convenient access to the Metro.

10

Sushil

Nov 25, 2025

·

Stayed 3 nights

Nice, clean hotel. Very polite and helpful staff.

10

Ruba

Mar 24, 2023

·

Stayed 11 nights

Such a convenient hotel! Would stay there again for sure! Not to mention the cleanliness of the hotel ! Very satisfied

10

Toni

Feb 2, 2023

·

Stayed 6 nights

I liked how clean the hotel was not just the room but overall. staff was very helpful and friendly. couldn't fault the hotel.

10

Dorar

Jan 1, 2026

·

Stayed 1 night

Helpful staf perfect location clean room

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Rooms

Rooms are modern and generally spacious after recent renovations, with some nice views. Recurrent maintenance complaints include low shower pressure or leaks and occasional bathroom flooding, plus a few comments about lighting, AC limits, or unattractive views.

Related guest reviews

4

Ahmed

Feb 11, 2025

·

Stayed 2 nights

The room is facing an ugly view. It is facing the mall roof full of AC units

10

Kuwait

Sep 18, 2024

·

Stayed 3 nights

Big appreciation and thanks to all the staff at the hotel who made our stay perfect! Very helpful and friendly staff starting from the reception to the room service! Rooms are spacious and very convient. All rooms are recently renovated.

2

Ashkan

May 28, 2024

·

Stayed 3 nights

I was happy with the location, the room and service. However, the plumbing in the room was defective. Every time I took a shower, the bathroom would flood. I informed the reception, and they cleaned it up, but the flooding continued with each shower. The constant overflow of water was a major issue and significantly detracted from my stay.

10

Jacqueline M

May 15, 2023

·

Stayed 11 nights

Great property but the lighting in the room could be brighter

8

MEI-CHUAN

Feb 24, 2026

·

Stayed 7 nights

交通很便利，櫃檯服務人員很親切效率高，服務台幫忙安排的行程也很棒，客房很寬敞，唯一的缺點是洗澡淋浴的水量很小

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10

Baljeet

Mar 9, 2025

·

Stayed 1 night

A lovely hotel, the recent renovations are really good. Rooms were a good size. Best of all walking out of the hotel into the mall.

8

Christine

Dec 2, 2022

·

Stayed 19,328 nights

The room that we stayed had water problems.

10

Janice

Oct 5, 2025

·

Stayed 4 nights

Always my first choice! Great location, service, room, view, staff!!!! Looking forward for my next trip in Feb 2026

10

AI GIN

May 12, 2023

·

Stayed 1 night

Very convenient next to the mall. A very helpful and nice reception girl called Alice. Very good room service. They upgraded us to a junior suite because we need a shower room instead of a long bath tub. However, the shower door rubber has worned off, as a result, after every shower, the water will flow out to the outer bathroom & we need to mop them out after every use.

10

Matthew

Nov 15, 2025

·

Stayed 2 nights

Very nice room. I was offered an upgrade. Very convenient entrance to the mall. Nice areas for holding business meetings. Nice fitness area. I would stay again.

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Service

Service is widely praised as friendly, helpful, and professional, with some guests mentioning thoughtful upgrades and attentive housekeeping. However, there are recurring complaints about slow or crowded check-in, occasional miscommunication, and uneven responsiveness.

Related guest reviews

8

Flavio

Apr 12, 2024

·

Stayed 4 nights

check-in was not very well handled, we arrived in the morning and they took our data and would have done everything for the afternoon but when we arrived in the evening nothing was done yet.

10

Marc

Oct 22, 2025

·

Stayed 3 nights

As always, great staff, great location and outstanding service. Highly recommend for business trips to Dubai

6

BARIOUT

Feb 3, 2025

·

Stayed 2 nights

Quite disappointedwith service . I was expecting a lot from the Sheraton franchise but to be honest it was barely better tahn any other basic ahorel in el Barsha and we've been here many times. Firts when cheking in the girl at reception was upset and clearly manifested it when her boss instructed her to take care of us...it was 7 am and no one else was waiting...but somehow she was bothered to just do her job. Also i asked for a baby cot, it never came. I asked if possible to get a room with a bath, also no anwer..i asked about the kuds playground advertised in the hotelmpage, i was told it the magic planet in the mall ( at my own cost of course) and finally at check-out they messed up with the remaining charges. I would not come back here and aside from the mall proximity this hotel has not much better than most local hotels around where we experineced better service specially towards a family with a baby.

10

Patric

Sep 1, 2025

·

Stayed 1 night

Great service with fantastic people. Always willing to help.

10

Faraz

Jan 3, 2023

·

Stayed 5 nights

A huge shout out to our house keeper Jeevan for being just the most amazing person to interact with! He went out of his way to be kind tous and our child, went above and beyond in terms of service and even made the sweetest elephant out of towels along with leaving us a personalized note to express that our comfort was a priority for him - he truly won us over! I hope Sheraton promotes him and lets him train more staff. we definitely hope to return!

10

Ammar

Mar 22, 2025

·

Stayed 1 night

Best Hotel ever, outstanding services and the best staff ever. Thanks for the Adminstration of the Sheraton!

8

Yaqoub

Aug 7, 2025

·

Stayed 4 nights

Overall the hotel is very good. Very convenient location attached to the mall. Good food options. Besh the Turkish restaurant was good. Staff need to be better prepared and need to know that food has to be served in stages. The pools were very good. You just have to be prepared for the noise of the kids. You won’t be able to rest there. The staff. All in all they were great and friendly. Very warm. The set back is the reception. At times it gets too busy/crowded and the back office didn’t even take action. They wanted people to wait. Which is frustrating specially when checking out. And yes the front desk didn’t pick up when I called to pick my luggage up. Again, most of the staff are amazing.

10

Angelo

Oct 17, 2024

·

Stayed 7 nights

Great hotel. The staff is amazing. They do make you feel special. The premises are spotless: room, hallways, common areas, restaurants, pool... the place is immaculate. And the location is perfect, being attached to the Mall of the Emirates with very convenient access to the Metro.

2

WAI MING

Aug 26, 2025

·

Stayed 1 night

1) extremely long waiting while checking in at the front counter; 2) miscommunication on offering free breakfast to Bonyav member; 3) poor communication skill with client’s need; 4) credit card machines needed to be restarted again while getting the payment from client 5) one of my worst experiences in Sheraton hotels

10

Sushil

Nov 25, 2025

·

Stayed 3 nights

Nice, clean hotel. Very polite and helpful staff.

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Location

Direct internal access to the Mall of the Emirates, plus proximity to the Metro and taxis, makes it an easy base for getting around Dubai. Many reviews call the location ideal for shopping and outings.

Related guest reviews

10

Nasri

May 3, 2024

·

Stayed 2 nights

Great location

10

Karlla

Jan 26, 2026

·

Stayed 7 nights

Excelente atendimento, quarto muito bom e localização privilegiada com acesso direto ao mall of Emirates. Recomendadíssimo

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10

LOUIS

Feb 17, 2023

·

Stayed 3 nights

HOTEL IS ATTACHED TO MAJOR MALL. STAFF IS GREAT, HOTEL IS SAFE AND LOCATED IN THE HEART OF ALL MAJOR ATTRACTIONS.

10

sukhdev

Aug 13, 2025

·

Stayed 3 nights

Second time I have stayed here in as many months. Very friendly and accommodating staff, good location, love that Mall of Emirates is connected to it. Will stay again. ...If prices for an apartment with kids were more competitive (as good as Shangri-La i'd stay more often).

10

Ammar

Mar 22, 2025

·

Stayed 2 nights

Easy parking if you have a vehicle, easy access to the Mall of the Emirates, friendly staff, clean and smell like you are home.

10

Omar

Jun 29, 2024

·

Stayed 2 nights

Connected to Mall of Emirates

10

EHAB

Feb 2, 2025

·

Stayed 5 nights

Excellent Hotel with easy internal access to mall of the emirates .

10

Ahmad

Dec 31, 2024

·

Stayed 5 nights

great location

10

Sandra

Jul 30, 2024

·

Stayed 4 nights

Hotel excelente, acesso ao shopping, confortável.

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10

RAJESH

Feb 10, 2023

·

Stayed 4 nights

Very convenient location.

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Dining

Breakfast and on-site restaurants (such as Besh and Oanjo) receive frequent positive feedback for quality and variety. Some guests found breakfast average or lacking variety, and Ramadan sehri options were considered poor value.

Related guest reviews

10

Ali

Jan 20, 2023

·

Stayed 5 nights

Very hospitable staff. They upgraded our room without asking. Dinner at the Oanjo restaurant was sublime. The hotel is very conveniently located in the Mall of the Emirates where there is a myriad of dining and shopping choices.

10

Chetan

Mar 31, 2025

·

Stayed 5 nights

We had a pleasant stay at the Sheraton. Great location, great staff always willing to help. The access to the mall of Emirates is also really convenient. The overall service at the property was fantastic. Absolute value for for money. Given this is an older property, we didn't expect the condition to be so top notch but it was. Our suite was very spacious and if we were to go back to Dubai, we would absolutely stay here without thinking twice. The only draw back if any was the breakfast buffet which we thought was probably not at par with a few other properties but other than that, kudos to the entire team for making our trip very memorable.

8

Yaqoub

Aug 7, 2025

·

Stayed 4 nights

Overall the hotel is very good. Very convenient location attached to the mall. Good food options. Besh the Turkish restaurant was good. Staff need to be better prepared and need to know that food has to be served in stages. The pools were very good. You just have to be prepared for the noise of the kids. You won’t be able to rest there. The staff. All in all they were great and friendly. Very warm. The set back is the reception. At times it gets too busy/crowded and the back office didn’t even take action. They wanted people to wait. Which is frustrating specially when checking out. And yes the front desk didn’t pick up when I called to pick my luggage up. Again, most of the staff are amazing.

10

Nicole

Mar 24, 2025

·

Stayed 13 nights

Alles war gut. Das Frühstück könnte mehr Abwechslung haben

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10

Greg

Jul 24, 2025

·

Stayed 3 nights

This is a wonderful hotel and all of the staff in this complex are exceptional. This was our second stay at this hotel. The rooms were so clean with everything you look for in a good hotel. The breakfast dining room is excellent with a great range to choose from. The staff in the restaurant were so helpful and courteous. Location above the shopping centre is fantastic. Thanks for a great stay once again. Greg T

10

Jørn Frøsig

Dec 25, 2023

·

Stayed 3 nights

Great hotel with good location for holiday visiting. Entrance through Mall of the Emirates and easy acces to Down Town, The Palm or The Marina. Breakfast buffet with great variety and high quality food + service.

10

Sara

May 27, 2023

·

Stayed 6 nights

Perfect base- in the Mall so shops and restaurants all on the doorstep. Bar and food on 5 th floor also good. Pools were ideal with plenty of sunbeds and towels. Lifeguards were very helpful. Taxis outside or in the Mall. Would return

8

Diana

Oct 16, 2024

·

Stayed 1 night

The hotel was very nice. It was modern and clean and updated. The only thing I could fault was probably the buffet breakfast. It was very average and could do better.

10

Jan Egil

Jan 28, 2025

·

Stayed 8 nights

Wonderful stay at the Sheraton MoE. The staff couldn't do any more to make us feel comfortable and welcomed. Breakfast at Besh was super as was the Spartan and O'Learys. A very warm recommondation to the team in the Club Lounge on 22nd floor, Arshad and the others was absolutely amazing

6

abdullah

Mar 25, 2023

·

Stayed 2 nights

Not suitable for Ramadan month, otherwise good. I have stayed before and loved it. They have a terrible menu for Sehri, basically a rip-off if you have already paid for breakfast. I spoke to one of the duty managers at reception and he claimed he will discuss with the chef and other relevant management about it. I asked him how could he justify the sehri combo with breakfast options and he couldnt. So i told him hotel should be fair to its guests and stop being soo stingy over sehri and iftari.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $199	2 $259	3 $244	4 $244	5 $259	6 $259	7 $202
8 $202	9 $222	10 $222	11 $222	12 $222	13 $202	14 $202
15 $202	16 $202	17 $202	18 $202	19 $202	20 $202	21 $202
22 $227	23 $222	24 $251	25 $251	26 $222	27 $235	28 $202
29 $214	30 $214

Sheraton Mall of the Emirates Hotel, Dubai

Prices for Sheraton Mall of the Emirates Hotel, Dubai

Monthly average prices

About this property

Location

Room options

Family Deluxe Suite, 2 Bedrooms, Club

Club Suite, 1 Bedroom

Club Room, 2 Twin Beds

Club Room, 1 Double Bed

Grand Room, 2 Twin Beds

Superior Room, 2 Twin Beds, City View

Deluxe Room, 1 King Bed, City View

Deluxe Suite, 1 Bedroom, City View

Deluxe Room, 1 Double Bed, City View

Deluxe Room, 2 Twin Beds, City View

Superior Room, 1 King Bed, City View

Grand Suite, 1 Double Bed (View)

Club Room, 1 King Bed

Presidential Suite, 1 Bedroom

Family Suite, 3 Bedrooms

Amiri Family Suite Club Including , Evening Cocktail Hours & Soft Refreshment

Grand Room, 1 King Bed

Guest reviews of Sheraton Mall of the Emirates Hotel, Dubai

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Mall of the Emirates Hotel, Dubai

Considering this hotel for your Dubai trip?

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $193	26 $204	27 $204	28 $204	29 $202	30 $202	31 $202