Tsarevets Boutique Hotel & SPA

Here’s a Hotels.com-style review with a slightly more detailed, balanced tone: Disappointing stay with major comfort and service issues Our stay started off on a concerning note, as we were asked at check-in to leave a positive review in exchange for free sauna access. We were required to post the review immediately—before even receiving our room key—which felt misleading and unprofessional. The room itself was visually nice, and the beds were comfortable. However, the air conditioning did not function properly, making the room extremely hot and humid. There was also a leak from the sink. Breakfast was average, and it was inconvenient that coffee could not be taken to the room—it was only allowed in the breakfast area or on the rooftop terrace. On the second day, we were unexpectedly told to pack our belongings and change rooms, but when we went to reception, no room was available. Communication was difficult due to limited English from staff. After several hours, we were given a new room, which was similar but had the same issue with the air conditioning—running, but no actual cooling. After two nights of very poor sleep due to the heat, we decided to leave early. When we explained the situation to the receptionist, who is also the owner, he reacted negatively and dismissively, insisting everything was working fine and telling us to leave if we were not satisfied. His behavior came across as aggressive and unprofessional. Over all, would not recommend staying here

No towels, had to go and look for them. Poor variety in breakfast. Got an upgrade on the room, which was very large

The receptionist was excellent. As a foreigner, her welcome and kindness was above and beyond, thank you kindly. The rest of the staff were also amazing. I will never forget the woman at breakfast bringing me Mikitsi with icing sugar, and telling me eat…eat, so personal and sweet. The spa is included, except for the turkish bath, and it was clean and refreshing after a long day of travelling. The hottub could of been a little hotter and with more jets, but nevertheless good enough. I would recommend this hotel to anyone, and when I return i will stay here again without a heartbeat!!

First rooom wet mildewed cartep, second room filthy shag, nasty front desk personnel on personal calls, a/c pathetic. Ads look great with. Spa (tepid jacuzzi), worst hotel on trip, 13th hotel a jinx. Would you like it here?

Great Town to visit, hotel is freshly updated. Clean