Is parking available at the property?

Free self-parking is available on-site, with limited spaces. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily. Specific serving hours are not mentioned.

Does the property allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 75 per accommodation, per stay, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not mentioned.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of Garland, within a 15-minute drive of Lake Ray Hubbard and the University of Texas at Dallas. It is approximately 12.5 miles from Galleria Dallas and 14.8 miles from Southern Methodist University.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal, and specific operational hours are not provided.

What are the policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hyatt Place Dallas/Garland/Richardson Hotel

Average nightly price at Hyatt Place Dallas/Garland/Richardson by month, last 12 months (USD)
Month	Average price
January	$98
February	$107
March	$94
April	$93
May	$99
June	$128
July	$112
August	$103
September	$87
October	$100
November	$96
December	$92

What guests think

At Hyatt Place Dallas/Garland/Richardson, travelers frequently praise friendly staff, spacious rooms, and a convenient location near restaurants and the convention center, along with a generally well-liked complimentary breakfast that helps families and groups start the day easily.

However, reviews often cite aging decor and maintenance issues, including intermittent hot water, loud or ineffective AC, and frequent elevator outages. Cleanliness and noise are inconsistent: many rooms are spotless and quiet, but others report dusty hallways, stained linens, odors, and disturbances from thin walls or unattended pets. Overall, expect a solid base with occasional maintenance and noise tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: recurring elevator outages lead to long waits, the gym often has broken or limited equipment, and the pool is present but upkeep or access can be inconsistent; bar service is limited or unavailable. Parking is generally easy and convenient.

Related guest reviews

8

Vince

Sep 3, 2025

·

Stayed 4 nights

Nice staff and decent breakfast. Gym needs improvement

8

Kathleen

Jul 8, 2023

·

Stayed 2 nights

When we checked in and went to our room on the 4th floor, we had to go back down as the key cards didn’t work. One of two elevators was not working so the wait for the elevator was a little long. The double room was great for a family. Room for the 4 year old to play. Found a yo-yo and a price tag on the floor in the room, but otherwise looked clean. The breakfast was decent and had a few different choices on the two mornings we were there.

4

Kristine

Sep 15, 2025

·

Stayed 5 nights

The shower was never more than slightly warm the 5 nights we stayed. The gym didn’t have full sets of dumbbells and sometimes the water wasn’t stocked. The breakfast was good there. The hotel had quite a bit of wear and tear. It was fine for the price but would never stay again.

6

Laura C

Jun 6, 2024

·

Stayed 3 nights

Broken elevator.

6

Heather

Jul 15, 2023

·

Stayed 9 nights

Good points… staff was friendly. Pool was refreshing … breakfast was great. Not so good points. I was there for 10 days and the same pieces of garbage and dirty towels were in the same places the entire time. No one cleans the area. There are no umbrellas and no shade in the pool area. Pool deck is really dirty and constantly covered in tree sticks etc hitch also go into the pool. I would’ve swept it myself to walk easier if there was access to a broom. I cleaned handfuls of things out of the pool constantly.. wouldve cleaned it as well if there was access to a pool net. My only room request was a tub so I could soak my back before bed (I have a bad back & the heat helps) and I got a roll in shower. Housekeeping will come if you call and request them , but only if they aren’t already busy.. and after about dinner time there’s no hotel assistance available. I requested an extra blanket but was told I had to come get it. I asked about room service but had to go back down to the lobby to get the menu. I confirmed I could order from my room but when I got back up and called I was told I had to come back down to order. The elevator is extremely slow and only one of 2 works. HDMI outlets didn’t work on tv. Very basic necessities met. Wasn’t ideal for travellers alone or anyone with small kids that you’d need to constantly bring with you to the lobby whenever you need something. Probably wouldn’t stay there again unfortunately.

6

Shaheen

Jul 30, 2023

·

Stayed 2 nights

The carpet was so dirty and felt wet to walk without shoes on . Very bad for people with allergies. The gym was even worse- all the machines was broken.

6

Scott

Oct 30, 2023

·

Stayed 2 nights

The hotel needs updates and repairs. Carpet is worn and dirty. Only one elevtor in service and it takes forever to get up or down. Stairway is nasty and smells.

6

Michelle Vanessa

Jul 31, 2023

·

Stayed 4 nights

The gym has 2 treadmills which we’re both out of order. The leather bench was ripped. You can tell nobody takes care of the gym. They want to charge an early check in fee of $30.00 which is bad business practice. If the room is ready, then check people in. They have a Starbucks, but no staff that know how to do the coffee. The Front desk agent didn’t even acknowledge we were there. Nobody told us we had to request for the room to be cleaned, otherwise nobody cleans it.

8

Terrell

Nov 11, 2023

·

Stayed 10 nights

The room was very nice and the breakfast was very good. It appears one of the two elevators is out of order for a long time and staff said there are no plans to restore elevator #2. Therefore, to go from the 6th floor to the lobby can take 5 to 10 minutes. When going from #6 to #1 the elevator stops at almost every floor to collect more passengers and it becomes rather crowded at times. If elevator #2 stops working visitors will need to climb the stairs up and down several times a day. If that should occur Hyatt Place will lose a lot of customers because most people are not able to climb the stairs with luggage The housekeeping staff uses the only operating elevator with their equipment and there is no room for them on occasions.

10

Brandi

Sep 15, 2023

·

Stayed 4 nights

One elevator was out and the other was extremely slow. Other than that it was perfect

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Cleanliness

Cleanliness is inconsistent. Many guests report clean rooms and fresh linens, while others cite dirty carpets or hallways, stained bedding, dust, and lingering odors.

Related guest reviews

10

Thao

Jun 5, 2025

·

Stayed 1 night

Good service, clean room

10

Robert

Oct 12, 2025

·

Stayed 1 night

Clean room, friendly staff, and a good breakfast.

2

Andrew

Dec 5, 2022

·

Stayed 19,327 nights

I wish I could submit pictures. This was the worst hotel I’ve ever stayed in. The carpet was barely vacuumed, and the walls were damaged but they made an attempt to repair them. There was dried blood on my comforter, and mold on my ceiling. I will NOT be staying at this brand of hotel ever again and we have a very large company and I’ll push to have no one stay here anymore. We had a work meeting that was held at this location. I’m not the only one who had these issues. There were others who had little to no hot water and bugs in their room. I was honestly worried about bed bugs and I had to position my belongings on areas that would have the least potential of infestation - if that room had it. Not saying it had them, but it honestly wouldn’t surprise me if at least one room had them in that place. I’m disgusted.

6

Ashlee

Sep 15, 2025

·

Stayed 5 nights

Room was dirty. Stains on the sheets, remote and tv channel list. They came and changed the sheets right away. The staff was overall very nice but the room was just not clean.

10

Ronda

Dec 18, 2025

·

Stayed 1 night

Quiet, comfortable and clean! Love the selection for breakfast!

4

Theresa

May 28, 2025

·

Stayed 3 nights

The floors in the elevators were constantly wet or dirty. On the last day we saw a roach in our room gave us the heebeegeebees! We should not see any insects in a hotel room much less a roach!

10

Hugo

Aug 30, 2025

·

Stayed 2 nights

Nice rooms. Clean hotel. Good prices.

4

John

Dec 26, 2023

·

Stayed 2 nights

Carpet was very dirty with large stains TV remote didn’t work upon arrival then the replacement remote I was given didn’t work either. Changing rooms wasn’t an option because they were fully booked. Hotel needs a deep cleaning.

10

Latasha

May 7, 2024

·

Stayed 1 night

Hotel is always super clean and quiet. Checkin was seamless and agents very kind and welcoming.

2

Tabatha

Dec 10, 2025

·

Stayed 5 nights

Hyatt Stay Review Our recent stay at the Hyatt was unfortunately disappointing. Upon arrival, we were placed in a room where the heater literally fell apart, leaving us uncomfortable. The bed was in terrible condition—almost as if the springs were popping through—which made it impossible to get a good night’s sleep. Walking through the third-floor hallway was equally unpleasant. It was filthy, with food scattered everywhere, giving the impression that cleanliness and upkeep were not a priority. To make matters worse, we had to specifically request fresh towels, which should have been a basic amenity provided without asking. While Hyatt is known for its reputation and hospitality, this experience fell far short of expectations. The lack of maintenance, cleanliness, and attention to guest comfort made our stay frustrating rather than relaxing.

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Rooms

Rooms are spacious and comfortable for families, with layouts that fit groups. Downsides include dated furnishings and fixtures, small or awkward bathrooms, noise from neighboring rooms or pets, and recurring hot water or AC performance issues.

Related guest reviews

10

Janet

Jun 15, 2025

·

Stayed 1 night

Spacious rooms. Comfortable and clean. Quiet location.

10

Chris

Oct 23, 2025

·

Stayed 1 night

Such a big, nice room! We enjoyed our stay

6

Monica

Mar 28, 2025

·

Stayed 2 nights

The property itself was very nice & clean. Super convenient for our events that weekend. However, every morning, the water pressure in our room was AWFUL. In a 10 min shower, it turned off 4-5 times for at least 45sec-1min each time…& it didn’t trickle, it went completely out. Then came back on freezing cold. It was annoying & not enjoyable. A hotel that size should not have a water pressure issue to that extreme.

6

Jesus T

Oct 15, 2025

·

Stayed 2 nights

Room was a little old looking, weak water pressure and an awkward setup with the sink outside the bathroom. But overall, good space for the family and breakfast was good!

8

Juan

Apr 12, 2025

·

Not as quiet as I would like. Walls are on the thin side.

4

Brandi

Sep 13, 2025

·

Stayed 1 night

This hotel is in serious need of a remodel. The room gave me an ick feeling due to the yellowing curtains, outdated furniture and the room had a smell of feet and canned soup. The air worked but didn’t actually cool the room properly, and when it kicked on this is when I smelled CAN soup. I guess the previous person didn’t take his bag of trail mix and water that the hotel left as a welcome gift. The letter was written to him. The shower poured water on the floor due to the poor design which also made it difficult to enter the shower due the bathroom door opening in the way of the shower entrance. Those yellowing curtains were bad!

8

Merith

Apr 15, 2025

·

Stayed 1 night

Everything was great except for a noise the AC unit was making all night long. Disruptive to my sleep. Other than fhat, clean and comofortable.

8

Dawn

Nov 23, 2025

·

Stayed 3 nights

We have stayed in this hotel every year for years when we come to watch the state volleyball tournament and have always been able to give it 5 stars. This year we were a little disappointed. The room coffee pot was malfunctioning. The mattress had a bad sag and needs replaced. The “hot” breakfast was lukewarm.

10

Mitchell

Aug 5, 2025

·

Stayed 5 nights

30 families from out water polo team stayed their for Junior Olympics. Rooms were very large and easily slept 5-6. Breakfast each morning was very good. Parking was easy and the hotel is located near restaurants, groceries and entertainment. I would highly recommend this hotel to a large group!

8

MARCUS

Sep 4, 2025

·

Stayed 2 nights

Nice property, very clean, friendly staff, however, the hot water in our room was not working. I called front desk and told them and they said they would send maintenance up to fix AND they offered to move us, but we we were only staying two nights and were on the go, so we elected to have maintenance repair. We returned very late that next morning of day 2 and it still wasn’t fixed. We endured it because we had to get up 5 hours later arriving back prior to check out at 6 this morning. Otherwise, room was nice and clean and I liked the layout. I would suggest that the TV remote control be updated. Ours was something from like the 90s. They offered a very good continental breakfast. I would stay here again, just need the hot water working.

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Service

Service is frequently praised as friendly, welcoming, and helpful, with smooth check in. Still, a minority report rude or unresponsive staff and delayed or missed housekeeping or requests.

Related guest reviews

10

Blendia

Sep 24, 2024

·

Stayed 1 night

Staff is very helpful and polite.

6

Meron

Jul 14, 2025

·

Stayed 5 nights

The air conditioning unit is not working properly and the water is not running properly the front desk are not friendly.

10

Rochelle

May 6, 2024

·

Stayed 2 nights

Staff was super friendly at check in. Friendly all weekend. Breakfast was great and had a lot of options. I ALWAYS choose hotels with breakfast, its that important to me. Staff handled multiple events and the hotel guests with ease. The biggest takeaway....staff liked working there and were happy which translated to a great experience for me.

10

Mary

Dec 5, 2025

·

Stayed 4 nights

room was amazing, check in was quick and easy, as well as check out. All staff were extremely friendly.

10

Raoul

Sep 27, 2025

·

Stayed 1 night

The staff was, as always, friendly and welcoming. All our needs were taken of, and the breakfast is always fantastic. We will be back!

10

Osbaldo

Mar 10, 2024

·

Stayed 1 night

The staff was incredibly friendly. Rooms were very clean. Breakfast was great. Everything about my stay here was fantastic. We will definitely be back.

10

Latasha

May 7, 2024

·

Stayed 1 night

Hotel is always super clean and quiet. Checkin was seamless and agents very kind and welcoming.

2

Angela

Feb 21, 2023

·

Stayed 1 night

My granddaughter and her family were not allowed to even check in because the name on the booking credit card was not not her name. I booked through Travelocity using my card. The clerk was very rude. Also, when i tried to call the hotel directly to confirm and arrange late arrival no one answered the phone. That wa about 6:30 pm. I tried to reach them 4 times in about 30 minutes. It appears to me Hyatt Place Dallas/Garland has no customer service! I will try to get my money back.

10

Nelson

Jul 14, 2025

·

Stayed 5 nights

My original room had an HDMI that wasn’t working, and they were accommodating enough to move me to another room with a working HDMI. The staff were absolute sweethearts.

10

Stephen

Jul 4, 2025

·

Stayed 1 night

This is a great property. We’ve stayed here during family visits, corporate events and weekend getaways and it never disappoints. Gloria at the front desk was especially helpful and the staff are always pleasant and friendly. We’ll always stay here when we’re in this part of town.

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Location

Very convenient for the nearby convention center, with easy highway access and many dining and shopping options close by. Some guests noted poor lighting, an adjacent eyesore, and occasional security concerns.

Related guest reviews

10

Susan

Aug 11, 2025

·

Stayed 4 nights

Good location and service

8

courtney

Jul 8, 2025

·

Stayed 3 nights

It was in a good location.

8

Isis

Jul 7, 2024

·

Stayed 1 night

The area around the restaurant is mostly a highway, but it feels safe and clean and a great option for the price

10

Xiomara

Jun 3, 2024

·

Stayed 1 night

A very convenient stay for Graduation at the Curtis Caldwell Center and the fact that we still had no power at home!

10

Mark

Sep 30, 2024

·

Stayed 3 nights

Close to my destination, large shopping/din8ng options. Only 1 el was in operation.

8

RICHARD P

Oct 11, 2024

·

Stayed 4 nights

Located right off highway, walking distance to a few dining options and close to stores. They were accomodating when we needed a different room due to mattress.

10

Emily

Nov 10, 2024

·

Stayed 1 night

Very convenient to the nearby convention. Smooth check in.

8

Leocadio

Jul 22, 2025

·

Stayed 7 nights

Convenient location, parking, access to main roads, many dining options at walking distance. Super stores in the neighborhood. Nice breakfast. Would stay again.

8

Abbas

Sep 28, 2025

·

Stayed 2 nights

Clean room and property close to shopping and restaurants.

8

Elizabeth

Apr 1, 2025

·

Stayed 1 night

When had a thing at the convention center behind the hotel so it was nice to be able to just walk over.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked with good variety and healthy options, though some found items lukewarm or mediocre. Bar service has been limited or unavailable at times.

Related guest reviews

10

Ronda

Dec 18, 2025

·

Stayed 1 night

Quiet, comfortable and clean! Love the selection for breakfast!

8

Loretta

May 17, 2025

·

Stayed 1 night

We had a birthday sleepover for 13-year-olds here in May. Here is my honest review. Cons: Could not reserve connecting rooms and didn't get them (did at least get side by side). Breakfast was meh. They didn't have a waffle maker, just the limp freezer waffles. They didn't even have salsa for the eggs (hello, this is Texas). Pros: There was a nice eating area where we were able to eat pizza for dinner. We had the pool mostly to ourselves. There is a nice wet/dry area where you can dry off before going back into the rest of the hotel. Rooms were clean and staff was nice. Overall, a nice experience for what we needed.

10

Tarminee

Dec 21, 2025

·

Stayed 1 night

Wonderful comfortable fabulous breakfast easy check in

10

Raoul

Sep 27, 2025

·

Stayed 1 night

The staff was, as always, friendly and welcoming. All our needs were taken of, and the breakfast is always fantastic. We will be back!

8

Dawn

Nov 23, 2025

·

Stayed 3 nights

We have stayed in this hotel every year for years when we come to watch the state volleyball tournament and have always been able to give it 5 stars. This year we were a little disappointed. The room coffee pot was malfunctioning. The mattress had a bad sag and needs replaced. The “hot” breakfast was lukewarm.

8

Tim

Jul 27, 2023

·

Stayed 2 nights

Breakfast suck, terrible food

10

Sachin

May 16, 2025

·

Stayed 2 nights

Near and clean. Breakfast menu has lot of vegetarian options

10

Mary L

Dec 31, 2024

·

Stayed 3 nights

Excellent price close to family very spacious. Good breakfast. Perfect for family visit during the holidays. Friendly service and very clean.

10

Mitchell

Aug 5, 2025

·

Stayed 5 nights

30 families from out water polo team stayed their for Junior Olympics. Rooms were very large and easily slept 5-6. Breakfast each morning was very good. Parking was easy and the hotel is located near restaurants, groceries and entertainment. I would highly recommend this hotel to a large group!

8

Patty

Dec 10, 2023

·

Stayed 2 nights

This hotel has new owners and therefore the bar has been taken out. According to the manager, the liquor license hasn't been approved. Unfortunately, the Hotels.com still shows the bar as an amenity. Breakfasts were delicious especially since a microwave is available to heat the food.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $113	3 $113
4 $115	5 $100	6 $130	7 $134	8	9 $143	10 $135
11 $91	12 $92	13 $88	14 $88	15 $88	16 $120	17 $101
18 $88	19 $88	20 $88	21 $88	22 $88	23 $100	24 $101
25 $88	26 $88	27 $88	28 $88	29 $88	30 $100	31 $100

Hyatt Place Dallas/Garland/Richardson

Prices for Hyatt Place Dallas/Garland/Richardson

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Shower)

Room, 2 Queen Beds (High Floor)

Standard Room, 2 Queen Beds

Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews of Hyatt Place Dallas/Garland/Richardson

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Dallas/Garland/Richardson

Considering this hotel for your Garland trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $95	29 $94	30 $93