Staybridge Suites Great Falls by IHG

Great customer service and quiet rooms. Pool and hot tub were nice. I wish breakfast was earlier. Stayed there expecting to take part in the continental breakfast but did not start until 730. Great otherwise.

The property was lovely and the staff were pleasant. The pool was great - small, simple, and nice temperature.

Disappointed that the pool was closed, one of the reasons why we booked there. Had a back room and train kept going by and blowing the horn throughout the night. Building shook as well from train. Not sure that we’d come back here again. Breakfast was great though and so are the staff

Hotel as good as expected, outdoor seating was a bonus.

First of all, my card was way overcharged. They claimed they fixed it, but we'll see. The person in the breakfast area was extremely rude! They told someone, 'Can't you see the cups are in front of your face,' etc. The hot tub is broken; they should have that on the site. I wouldn't have wasted money on a room there. Go somewhere else!

Hotel property was well kept. Staff was friendly & on top of things, overall. Small hiccup in the laundry area was resolved rapidly! Bed was a little firm for my taste, but otherwise room was great. Breakfast staff seemed stressed & a little out of sync, but it could've been a busy day. There is a train nearby (edge of the property) & it sounded the horn in the middle of the night. Be aware of that, if loud noise concerns you. Otherwise the property was quiet. Beautiful river side setting, with flowers & nice seating area.

Everything seemed fine. One elevator was out the next morning, but I understand those things happen.

Unfortunately we were very disappointed with this StayBridge Suites in Great Falls, MT. We had an excellent stay in Missoula, MT at a StayBridge Suite Hotel jus 4 days prior to our stay in Great Falls. We had booked for a larger suite in Great Falls, but when we arrived they had to give us a smaller suite because the one that we had booked was not clean. The bed was too small and the room was very small compared to the one we had expected. It seemed to feel dirty and the coffee pot and microwave was not very clean. Everything seemed dusty also. Trains blew there horns throughout the night right outside our window. The laundry was very dirty and there was only 3 washers and dryers that were available to use and the rest of them were out of service. I waited to use the only one available and when I went to use it, I could not get it to work so I went to the desk where they called the night watchman to assist me and stayed with me until we could get it to work. The gym looked very dirty and the pool area was dark and dingy, so I was afraid to even use that. The desk clerk was very nice and helpful, the night watchman was very helpful also. The young woman in the kitchen for breakfast was very kind and courteous, and paid attention to detail. The hotel itself was a real disappointment!

The outdoor patio area was great.

Very nice stay. Clean rooms and comfortable beds. Spacious for our family of 6. Great location for our road trip to Glacier National Park. Breakfast was the typical complementary hotel breakfast. Pool was kinda smelly. Had to wash the kids’ swimsuits right after because they smelled so bad. The directions to your room on the hotel floors, as to where to find your room, is confusing and a bit like a maze. Also near a railroad and it did pass by and shake the room a couple times at about 10 pm and 11pm. Not a deal breaker and would be willing to stay here again

We stayed in room 316 there was greaser finger prints and look like blood on the ceiling and somebody booger on the chair next to the couch the beds were very uncomfortable

Washroom was dirty.

Bathtub was extremely stained, looked like blood. Should be fixed or replaced.

I found mouse poop in my bed and notified the hotel that I would not be staying. They said the manager would call me the following day, but it never happened. $275 for a dirty room and mouse poop under the sheets.

Room was very clean and spacious

Functional. Quite dirty. Bit disappointing that there is so much dust and dirt as this is easy to fix. Trains are noisy at night. Otherwise a perfectly functional stay.

My refrigerator smelled like something had rotted in it and there was footmarks on the ground in addition to finding stray hairs all over the bathroom.

I’ve stayed at this hotel before and was very happy with my experience, but this time was completely different. The room was filthy. There was black hair all over the bathroom floor, and the toilet still showed evidence that the last guest had been there. The bedroom was so dusty I could actually clump the dust together, and the kitchen floor had debris scattered across it. They did offer to move us, but the next room wasn’t any better. There was toilet paper on the floor, yellow stains running down the mattress protector (which I only noticed because the bed wasn’t even made properly), and overall the beds looked sloppy—one was only half tucked, and the other wasn’t tucked at all. I finally asked for cleaning supplies so I could clean the room myself. Unsurprisingly, every time I wiped something down, the cloth turned completely black. This level of cleanliness might be expected in a $60-a-night motel, but not at a hotel charging over $300 a night. Overall, my stay was far from satisfactory.

Paid extra for a view of the river, but did not know the train was in the backyard. Very noisy. The hotel is very nice, but the train is a problem. There was also a very strong chemical smell is the room. I think maybe too much bleach???

Check-in was easy but had to wait a short time for someone to help us at the desk. Entering the room seemed clean and tidy but smelled oddly like dirty feet. Found debris in the bed sheets. Later on looking through kitchen drawers found leftover THC metal pipe/grinder and gummy THC articles. Tossed them in the trash. Nightly train whistle almost every hour ~30 feet from the property. Not good at all!

Well done on breakfast presentation and choices, hotel area is beautiful with a nice dining area. Rooms are nice but little options except double beds, not sure why all hotels are goi g away from queens, but I did not like that part

The stay overall was good. The room we stayed in had two doubles and a sofa bed. The sofa bed was horrible, the kids woke up saying that they could feel every spring and their sleep was not good. Breakfast was the best part. It was fully stocked at all times and the variety was great.

Elise was the bomb! She was super friendly and always had a smile every time we walked by her. She directed us to points of interest and incredible dining experiences. Beautiful property with artwork throughout the grounds. Additional points for the view of the Missouri River and adjacency to the river walk. The room was spacious and well appointed. The French doors were an unexpected surprise. I had special requests before check in that were all met with courteous service. Housekeeping was fast and efficient. We didn’t run out of anything in our eight day stay.

Our room was spacious & quiet. The kitchen was great & had everythingwe needed. We used it a lot due to attending a graduation. A few things were dated, the sheers in the living were ripped. Having a night light in the bathroom that could be turned off would be great because it shines into the bedroom. Not the hotel's fault, but the train the goes by 30 feet from our bedroom window, blows it's whistle & causes the room to shake made for hard sleeping. Breakfasts were fantastic & the staff everywhere were friendly & responsive.

The lobby smelled like cigarettes. The closet door in our room was broken and the curtain Rod in the bedroom was broken. Pull out bed was extremely uncomfortable a new mattress is needed.

It is first class, the beds are excellent which is a big deal when you are over 70.

We reserved a room with a suite with 2 beds and there was only one. We were not reassigned a room that we paid for. We were told that they could not do anything about it because the reservation was done through an outside company

Wow! I was pleasantly surprised! We stayed in the off season, the price was well worth the value. Very quiet, fairly clean, WONDERFUL view- we loved the lights reflecting off the river at night and the slow train right outside your window. Proximity to resteraunts was excellent. We enjoyed the pool and generous breakfast. A heads up that there were no utensils in the kitchen. My one complaint was that there was quite a bit of dog waste in the backyard. It made it a little icky to enjoy with a toddler. But everything other than that was very pleasant.

Lovely room, spacious and well appointed. First floor room have high ceilings! This is a place you would love spending a few nights at. Very nice breakfast as well.

Very nice stay. Clean rooms and comfortable beds. Spacious for our family of 6. Great location for our road trip to Glacier National Park. Breakfast was the typical complementary hotel breakfast. Pool was kinda smelly. Had to wash the kids’ swimsuits right after because they smelled so bad. The directions to your room on the hotel floors, as to where to find your room, is confusing and a bit like a maze. Also near a railroad and it did pass by and shake the room a couple times at about 10 pm and 11pm. Not a deal breaker and would be willing to stay here again

Our time at the Staybridge could not have been better. From check in to check out the staff was very accommodating and always pleasant.

Room was very clean and no issues there. There are some undisclosed fees on hotels.com including a $75 pet fee per animal per day nonrefundable. Also a click and hold fee Quiring a credit card for $100. Again undisclosed on the reservation search engine. Also the morning desk clerk Monday, December 22 at at 7 AM was abrasive and inhospitable. Just a heads up if you choose to stay there. Also the Morning desk

Elise was the bomb! She was super friendly and always had a smile every time we walked by her. She directed us to points of interest and incredible dining experiences. Beautiful property with artwork throughout the grounds. Additional points for the view of the Missouri River and adjacency to the river walk. The room was spacious and well appointed. The French doors were an unexpected surprise. I had special requests before check in that were all met with courteous service. Housekeeping was fast and efficient. We didn’t run out of anything in our eight day stay.

Forgot a pair of earrings and phone charger in the room and when we returned an hour later, they were gone. Cleaning staff claimed they didn’t see them but they were the only ones in the room from the time we left until we returned an hour later.

I stay at a lot of hotels, as I travel for business. I returned to the hotel on my first night of a multiple night stay to find that my bags had been rifled through by the cleaning staff. Usually put the do not disturb on the door, so shame on me.

First of all, my card was way overcharged. They claimed they fixed it, but we'll see. The person in the breakfast area was extremely rude! They told someone, 'Can't you see the cups are in front of your face,' etc. The hot tub is broken; they should have that on the site. I wouldn't have wasted money on a room there. Go somewhere else!

I always appreciate staying at Staybridge due to the layout of the suite with kitchenette, and the amenities available. Unfortunately upon check in, we arrived in our room to find it had not been cleaned. The front desk was very apologetic and made every effort to remedy the situation promptly to the best of their ability, which was appreciated.

The staff is amazing

Friendly and helpful staff. Best free breakfast ever!!!!

We will not book at this hotel again. Items were stolen from our room. The hotel did nothing to help.

Elise was the bomb! She was super friendly and always had a smile every time we walked by her. She directed us to points of interest and incredible dining experiences. Beautiful property with artwork throughout the grounds. Additional points for the view of the Missouri River and adjacency to the river walk. The room was spacious and well appointed. The French doors were an unexpected surprise. I had special requests before check in that were all met with courteous service. Housekeeping was fast and efficient. We didn’t run out of anything in our eight day stay.

Good location to access many things. Nice to walk out back directly on to the river path. for a walk

Property is right next to a train track. The train comes through at midnight blaring the horn - yes, at midnight while us was sound asleep. Then the walls are as thin as paper because I hear the 5am alarm go off in the room next to me and another go off at 6am above me. When I shared my experience with the clerk at checkout she looked me in the eyes and told me she didn’t build the place. I’ll never stay there again.

Great location by the river with good walking trails. Breakfast was good with nice selection.

Hotel property was well kept. Staff was friendly & on top of things, overall. Small hiccup in the laundry area was resolved rapidly! Bed was a little firm for my taste, but otherwise room was great. Breakfast staff seemed stressed & a little out of sync, but it could've been a busy day. There is a train nearby (edge of the property) & it sounded the horn in the middle of the night. Be aware of that, if loud noise concerns you. Otherwise the property was quiet. Beautiful river side setting, with flowers & nice seating area.

Breakfast was excellent, people were nice. very loud horn from train at 1am was unexpected.

Beautiful property, very nice rooms, but you better set up your nav, there are no signs for this property. Drove right by it.

Paid extra for a view of the river, but did not know the train was in the backyard. Very noisy. The hotel is very nice, but the train is a problem. There was also a very strong chemical smell is the room. I think maybe too much bleach???

A great location along the river with miles of paved trails. Close to downtown and plenty of restaurants.

Very nice stay. Clean rooms and comfortable beds. Spacious for our family of 6. Great location for our road trip to Glacier National Park. Breakfast was the typical complementary hotel breakfast. Pool was kinda smelly. Had to wash the kids’ swimsuits right after because they smelled so bad. The directions to your room on the hotel floors, as to where to find your room, is confusing and a bit like a maze. Also near a railroad and it did pass by and shake the room a couple times at about 10 pm and 11pm. Not a deal breaker and would be willing to stay here again

In very nice condition and very clean! Great breakfast!

Great customer service and quiet rooms. Pool and hot tub were nice. I wish breakfast was earlier. Stayed there expecting to take part in the continental breakfast but did not start until 730. Great otherwise.

Beautiful location, accommodating rooms and a wonderful breakfast/coffee bar

First of all, my card was way overcharged. They claimed they fixed it, but we'll see. The person in the breakfast area was extremely rude! They told someone, 'Can't you see the cups are in front of your face,' etc. The hot tub is broken; they should have that on the site. I wouldn't have wasted money on a room there. Go somewhere else!

Very clean! Cute photo op area set up at the check-in desk. Breakfast was one of the best!

Poor check in. No breakfast foods available

Courteous staff. Clean amenities. Great breakfast spread.

Friendly and helpful staff. Best free breakfast ever!!!!

Property is beautiful. Staff amazing. Everyone is friendly. Every person cleaning the rooms or working there greeted you with a smile and we’re super happy. Breakfast is good. However if you are Gluten free you will not be able to eat anything. Not yogurt, nor the fruit as there is too much cross contamination. There were apples…. They have a little pantry you can purchase items from and amazingly they did have a few gluten free selections! Impressive on that part. The actual hotel room was awesome. We had a suite with separate bedroom and an awesome kitchen. Would have been nice to have dish soap, not just dishwasher soap. But that’s ok. There is hotel shampoo, conditioner, body wash and lotion but not the little hotel bottles. So it’s eco friendly. The complaint- We were 4th floor riverside. There is a train track right outside the fence line. Train whistle at 9:00, 10:00,11:00. PM like clockwork both nights we stayed. It is so loud and then the room shakes. Like shaking to the point you would think there is an earthquake. Then there are the birds. It sounded as though they were nesting in the walls. So loud and it wasn’t just early in the morning. Pool is average and the hot tub is smaller. But a decent facility. Would I stay here again. Noise wise -would definitely not be on the riverside, possibly city view side. It is good dollar for what you get but considering the noise it is a little pricey.

Hot was not working, which was a main reason I booked this hotel! Breakfast was not that great, menu that was posted in room wasn’t they had. No variety offered eggs had peppers in them, the sausage looked like it was microwaved and the potatoes didn’t have much flavor. Juice machine was out of order as well. Overall mediocre stay at best. Had booked another stay for next month but have cancelled it and booked elsewhere.