Is parking available at the property?

Free valet parking is available on-site, and there is also parking available for guests.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee of approximately USD 56.8 for adults and USD 28.4 for children.

Are pets allowed at the property?

Pets are allowed with a fee of USD 60 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

Airport shuttle services are available, and arrangements can be made by contacting the property directly.

What accessibility features are available for guests with disabilities?

The property features wheelchair-accessible facilities, including limited access at the registration desk and in public areas. There are also step-free entrances available.

What is the location of the property in relation to key landmarks?

Located in Playa del Carmen, the property is within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida, and is 11.7 mi (18.9 km) from Xcaret Eco Theme Park.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is available seasonally.

What are the policies for guests staying with children?

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of cribs or extra beds. Guests are encouraged to contact the property directly for specific requests and details.

Banyan Tree Mayakoba Resort in Playa del Carmen

Average nightly price at Banyan Tree Mayakoba by month, last 12 months (USD)
Month	Average price
January	$1,272
February	$1,116
March	$1,101
April	$1,171
May	$864
June	$568
July	$565
August	$582
September	$548
October	$777
November	$822
December	$1,533

What guests think

At Banyan Tree Mayakoba, guests consistently praise the beautiful, nature-filled setting and spacious private villas with pools, along with warm, attentive service, while noting that onsite dining is very expensive and the large, spread-out property requires bikes or shuttles.

Many highlight the tranquil beach-and-lagoon setting, excellent spa, and enjoyable activities like boat or eco tours. Recurring drawbacks include occasional maintenance or renovation issues, mixed restaurant quality, and sporadic noise near some equipment. Expect a luxurious, private retreat with premium prices.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lush grounds with private villa pools, a well-regarded spa, beach club and nature/boat tours stand out, with bikes and golf carts used to get around the large resort. Some report pool or hot tub maintenance, small beach/pool areas, and construction disruptions.

Related guest reviews

10

Kyle

Jan 22, 2025

·

Stayed 8 nights

First class service throughout Amazing property to cycle around and experience the different areas. Sands superb. If it had a nice coffee shop it would be another level.

10

Carri

Jul 31, 2025

·

Stayed 4 nights

Wonderful property. Very private and spacious. We loved the private heated pool!

10

Alan

Nov 21, 2025

·

Stayed 7 nights

Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day. We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead. The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again. The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.

10

Shannon

May 12, 2023

·

Stayed 2 nights

The resort as usual goes the extra mile with excellent service and the staff are always incredibly helpful. The new beach club area is exceptional and the beach was immaculate! The one issue are the rooms on the older side of the property. They are in desperate need of renovation and repair. I will return in the future after the rooms have been done.

10

Abraham Aron

Aug 8, 2025

·

Stayed 3 nights

Great place loved it had our own pool and private outdoors area with a lake view. Was unbelievable!!

10

Rhondalyn

Oct 13, 2025

·

Stayed 6 nights

The property, services and staff was excellent. we felt quite safe in myakoba. The spa was amazing. The food at saffron did not disappoint.The only issue was the mosquitoes at dawn and dusk. Our concierge, Juan was particularly attentive, and we felt his absence when he went on vacation.

10

Saurabh

Apr 26, 2025

·

Stayed 2 nights

The property is an amazing mix of beach and the tropical lagoons. There is a great nature trail the goes around Mayakoba and is excellent for walking and cycling.

10

Daniel

Jul 3, 2024

·

Stayed 3 nights

We were upgraded to the oceanfront villa. The area and rooms were stunning. Roger at the water sports area was amazing. Enjoyed using the paddle boards and kayaks.

10

Kevin

Jul 7, 2024

·

Stayed 7 nights

Gorgeous private villas with spacious patio and pool, opportunities for private dinners on a boat down the river or on the beach or in your villa by your pool, group party dinners that you meet new people with live music, excellent service always one step before you at your room, restaurants, beach, spa, gym, anywhere you turn the staff has prepared anything you need discreetly and perfectly! Our second time there, already planning our next!

10

Amro khaled hamada

Sep 20, 2024

·

Stayed 5 nights

My new goal is to visit all banyan trees, but the Mayakoba branch is spectacular. The lobby is straight out of a movie and the staff are super friendly and attentive. The rooms were clean and when he a small ant problem, the room service cleared them all out withtin the hour. The restaurants and the boat tours were all fantastic. The private pools are heated and honestly made our trip even more enjoyable as we were able to swim anytime without needing the sun to keep us warm. The only thing that was not up to par and im really nitpicking here is that the private pools in the villa could use more upkeep as the weeds are growing between the tiles. Amazing property, and the enclosed gated area is open to all guests to explore

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and villas are frequently described as very clean and well maintained. However, several reviews cite maintenance or cleanliness lapses such as sewage odors, dirty or aging pool areas, leaks, and items not promptly cleared.

Related guest reviews

6

james

Mar 4, 2025

·

Stayed 3 nights

This place used to be absolutely great but is going downhill hot tubs not working, tiles off of pool and hot tub, pool, dirty, not what I expect for 2500 a night

10

Adam

Mar 24, 2024

·

Stayed 5 nights

Absolutely the best property I've stayed at. The grounds are unique, beautiful, serene, yet wild with nature. The décor is wonderful, every nook and cranny is tasteful and special. The lobby and all restaurants are gorgeous, outdoor spaces. The entire complex is walkable or bike-able. The beach is quite nice. Each individual casita is perfect, completely private, and immaculately maintained.

10

Alan

Nov 21, 2025

·

Stayed 7 nights

Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day. We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead. The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again. The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.

10

Shannon

May 12, 2023

·

Stayed 2 nights

The resort as usual goes the extra mile with excellent service and the staff are always incredibly helpful. The new beach club area is exceptional and the beach was immaculate! The one issue are the rooms on the older side of the property. They are in desperate need of renovation and repair. I will return in the future after the rooms have been done.

10

Luis antonio

Mar 1, 2026

·

Stayed 2 nights

el hotel esta en una zona increible ,el servicio excelente las hbitaciones increibles, todo super limpio y el servicio de lujo

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6

Stephanie

Jun 4, 2025

·

Stayed 5 nights

Property was unique, however restaurant food wasn’t great. Breakfast was less than 3 star quality and very over priced. Customer service was terrible and maintenance in the villas was horrendous. Our showers and bathrooms upstairs and downstairs all stopped working and there were major leaks throughout the villas. Housekeeping would see it as well. The manger’s didn’t say anything to us until we complained finally. The manager offered a room to shower and use bathroom in that was also not suitable but we got to at least shower and brush our teeth. We had 3 young children with us as well. We would never recommend or stay here again. We spent a total of 20k from bill to the food and drink costs for only 4 days. Only for them to accommodate one night free and breakfast.

8

Maria Victoria

Jun 9, 2025

·

Stayed 6 nights

The hotel was in construction and we were not told about this when we booked it. It was inconvenient since there were workers all around the property, one day we even had walk around toilets that were on the side of the road from the renovation of other villas. The food was VERY expensive and I do not believe it was good enough for the price... I mean, there was not one single meal that was under 100 dollars and the value was no 100 dollars. The restaurant that was supposed to be wonderful - Zafron - served us squid that was gummy and they did not even have the lychee ice cream. Honestly, the food was a let down. The last night we went to Casa de Lago in the Rosewood Hotel next door... wow. There was no restaurant in the entire Banyan hotel that was wow, I feel they need to work on their food and their restaurants, all areas of the hotel feel like they are hallways to another area, and restaurants have no personality. Also, we went to the pool, and for instance, there were glasses left on the side of the pool that were not picked up by the waiters. The service of the people of the front desk was very good, and overall all workers were kind and very helpful. Our villa smelled like sewage. There was a problem with the bathroom and it smelled like sewage all the time we stayed there. That was a complete let down. They tried masking it with other smells, but it was very disappointing. If you want to stay at Mayakoba, I would recommend you go to Rosewood instead.

8

Ted

Mar 4, 2025

·

Stayed 5 nights

Deferred maintenance. Pool lights wiring very visible in the pool. Villas seemed dated and deferred maintenance. Bike paths were narrow and dangerous to share with speeding golf carts with staff members. And unknown hidden tax per person per room for eco tax.

10

Richard

Jul 2, 2023

·

Stayed 8 nights

This is my 2nd time staying at the Banyan Tree and it was excellent. The service was superb as the staff go out of their way to make sure you are happy and satisfied. Additionally, the renovation down at the Sands was excellent. The only minor item I’d like to see corrected is the lack of towels provided in the bathroom. Please provide more. Additionally, the bathroom soap and body gel for the shower is terrible and doesn’t lather. However, everything else was perfect and these small nits don’t take away from the overall wonderful experience.

10

Amro khaled hamada

Sep 20, 2024

·

Stayed 5 nights

My new goal is to visit all banyan trees, but the Mayakoba branch is spectacular. The lobby is straight out of a movie and the staff are super friendly and attentive. The rooms were clean and when he a small ant problem, the room service cleared them all out withtin the hour. The restaurants and the boat tours were all fantastic. The private pools are heated and honestly made our trip even more enjoyable as we were able to swim anytime without needing the sun to keep us warm. The only thing that was not up to par and im really nitpicking here is that the private pools in the villa could use more upkeep as the weeds are growing between the tiles. Amazing property, and the enclosed gated area is open to all guests to explore

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AI-generated summary based on recent guest reviews

Rooms

Spacious, private villas with pools and outdoor spaces are a signature highlight, offering comfort and seclusion. Some guests note dated elements or noise from equipment in a few units, and a subset of rooms on the older side need updates.

Related guest reviews

10

Adam

Mar 24, 2024

·

Stayed 5 nights

Absolutely the best property I've stayed at. The grounds are unique, beautiful, serene, yet wild with nature. The décor is wonderful, every nook and cranny is tasteful and special. The lobby and all restaurants are gorgeous, outdoor spaces. The entire complex is walkable or bike-able. The beach is quite nice. Each individual casita is perfect, completely private, and immaculately maintained.

10

Carri

Jul 31, 2025

·

Stayed 4 nights

Wonderful property. Very private and spacious. We loved the private heated pool!

10

Alan

Nov 21, 2025

·

Stayed 7 nights

Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day. We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead. The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again. The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.

10

Shannon

May 12, 2023

·

Stayed 2 nights

The resort as usual goes the extra mile with excellent service and the staff are always incredibly helpful. The new beach club area is exceptional and the beach was immaculate! The one issue are the rooms on the older side of the property. They are in desperate need of renovation and repair. I will return in the future after the rooms have been done.

8

Juan

Dec 20, 2022

·

Stayed 19,345 nights

Private Villas, asian decor very cool.... beach area below standard for riviera maya, very limited space

10

Sophie

Jan 31, 2023

·

Stayed 3 nights

The resort and the service were outstanding. The villas are spacious and super private. We will definitely go back again!

10

Abraham Aron

Aug 8, 2025

·

Stayed 3 nights

Great place loved it had our own pool and private outdoors area with a lake view. Was unbelievable!!

10

Tamar

May 27, 2025

·

Stayed 4 nights

This was the most beautiful property I’ve ever stayed at. The villas were beautiful with a private pool, cabanas, & outdoor bath. We loved having our bikes right outside our villa to bike to the beach. The food and service was incredible.

10

EDUARDO

May 26, 2023

·

Stayed 2 nights

El cuarto es una casita gigantesca con su propia alberca bastante grande y un jardín. Total privacidad. No me gusto que la playa estaba muy lejos de mi cuarto, tenias que tomar un carrito como 10 minutos... tambien no me encanto su club de playa., muy apretado el espacio... y lo que si no me gusto nada fue que tienen una supuesta alberca "tranquila" pero de repente llegaron cinco estadounidenses a consumir del bar con un escíndalo y el bar puso musica de RAP a todo volumen... vaya con la "alberca tranquila"; no hay políticas?

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6

Armond

Feb 3, 2025

·

Stayed 6 nights

The property was extremely loud. They have the pool equipment right next to your room so you can’t even sleep.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, attentive and proactive, with concierges frequently recognized and occasional complimentary upgrades. Some report inconsistencies such as slow or hard-to-reach service, VIP perks not honored, and uneven restaurant coordination.

Related guest reviews

10

Alan

Nov 21, 2025

·

Stayed 7 nights

Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day. We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead. The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again. The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.

10

Samantha

Sep 28, 2025

·

Stayed 4 nights

Beautiful property with excellent service

10

Kaitlin

Oct 6, 2025

·

Stayed 3 nights

My favorite thing, aside from how beautiful the property is, is the absolute KINDEST staff I’ve ever experienced. They were all so genuine, helpful and sweet. They give you undivided attention with every conversation and make sure you are as comfortable as possible. The staff here is truly incredible.

10

Unji

Nov 11, 2025

·

Stayed 3 nights

Igor and Rafael and the entire Banyan Tree staff went out of their way to make sure we had a great trip despite some unforeseen issues with the renovations of our room. The management went above and beyond to save our stay and keep us and our entire group together even though some of us had to be relocated. Igor could give a masterclass in great hospitality. Note for anyone considering staying here- it was challenging to get in touch with the hotel until we got onsite. It’s a pretty massive property and not walkable. 10 minute Golf carts ride and 20 minute bike rides are the only way to get around from rooms to restaurants to beach. Thank you to the Banyan Tree staff.

6

Stephanie

Jun 4, 2025

·

Stayed 5 nights

Property was unique, however restaurant food wasn’t great. Breakfast was less than 3 star quality and very over priced. Customer service was terrible and maintenance in the villas was horrendous. Our showers and bathrooms upstairs and downstairs all stopped working and there were major leaks throughout the villas. Housekeeping would see it as well. The manger’s didn’t say anything to us until we complained finally. The manager offered a room to shower and use bathroom in that was also not suitable but we got to at least shower and brush our teeth. We had 3 young children with us as well. We would never recommend or stay here again. We spent a total of 20k from bill to the food and drink costs for only 4 days. Only for them to accommodate one night free and breakfast.

10

Irene

Feb 19, 2024

·

Stayed 4 nights

We've traveled all around the world and the service is one of the best we've experienced. The grounds and rooms are beautiful. Jorge at our beach villa/lounge area was fantastic, as well as Ana Pao, our wonderful concierge. We shall return!

8

Kari

Apr 21, 2024

·

Stayed 3 nights

This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.

10

Steve

Feb 25, 2026

·

Stayed 5 nights

Staff are incredible!

10

Tomoyo

Mar 24, 2025

·

Stayed 4 nights

Excellent hotel. It is the best resort we have ever visited. The only downside was that the communication between the contact person or concierge and the restaurant was not good enough. We had to confirm 5 times regarding one easy thing, and the restaurant still did not receive what we ordered. However, we would still want to come back soon.

10

Roberto

Oct 8, 2024

·

Stayed 1 night

Property is beautiful and the suites are spectacular. Service is superb! Expedia VIP perks were not honored and utterly ignored

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AI-generated summary based on recent guest reviews

Location

Set within Mayakoba’s lagoons and beach, the location feels tranquil, private and safe. The resort is spread out and largely not walkable; guests rely on bikes or golf carts, and off-site dining typically requires a drive into town.

Related guest reviews

10

Robert

Jun 24, 2024

·

Stayed 4 nights

A lot of value for the money. Concept and entire Mayakoba property is fairy tale like gorgeous.

10

Alan

Nov 21, 2025

·

Stayed 7 nights

Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day. We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead. The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again. The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.

10

Johnny Marshall

Jan 16, 2025

·

Stayed 7 nights

Really private and safe.

10

Unji

Nov 11, 2025

·

Stayed 3 nights

Igor and Rafael and the entire Banyan Tree staff went out of their way to make sure we had a great trip despite some unforeseen issues with the renovations of our room. The management went above and beyond to save our stay and keep us and our entire group together even though some of us had to be relocated. Igor could give a masterclass in great hospitality. Note for anyone considering staying here- it was challenging to get in touch with the hotel until we got onsite. It’s a pretty massive property and not walkable. 10 minute Golf carts ride and 20 minute bike rides are the only way to get around from rooms to restaurants to beach. Thank you to the Banyan Tree staff.

10

HERNAN

Mar 9, 2024

·

Stayed 2 nights

Me gusto que estaba sobre la playa.

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10

Saurabh

Apr 26, 2025

·

Stayed 2 nights

The property is an amazing mix of beach and the tropical lagoons. There is a great nature trail the goes around Mayakoba and is excellent for walking and cycling.

10

Alberto

Apr 21, 2025

·

Stayed 4 nights

Lugar muy tranquilo para descansar. El personal del hotel hizo la estancia muy agradable

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8

Ted

Mar 4, 2025

·

Stayed 5 nights

Deferred maintenance. Pool lights wiring very visible in the pool. Villas seemed dated and deferred maintenance. Bike paths were narrow and dangerous to share with speeding golf carts with staff members. And unknown hidden tax per person per room for eco tax.

10

EDUARDO

May 26, 2023

·

Stayed 2 nights

El cuarto es una casita gigantesca con su propia alberca bastante grande y un jardín. Total privacidad. No me gusto que la playa estaba muy lejos de mi cuarto, tenias que tomar un carrito como 10 minutos... tambien no me encanto su club de playa., muy apretado el espacio... y lo que si no me gusto nada fue que tienen una supuesta alberca "tranquila" pero de repente llegaron cinco estadounidenses a consumir del bar con un escíndalo y el bar puso musica de RAP a todo volumen... vaya con la "alberca tranquila"; no hay políticas?

Translate

10

Claudio

Jul 19, 2025

·

Stayed 7 nights

Absolutely amazing Resort! Best Location in Mayakoba. Quiet, friendly staff and delicious food.

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AI-generated summary based on recent guest reviews

Dining

Guests praise several venues—often Saffron—and many enjoy the food overall, but a recurring complaint is very high prices. Reviews on quality and speed are mixed, with some slow service and underwhelming dishes alongside strong meals and breakfasts.

Related guest reviews

10

Stephen

Feb 9, 2025

·

Stayed 3 nights

Incredible personalized Service . Great Food. Wines were a little overrated. Espectacular Pool beach. Nice Ocean Front Room. Bottles of water should be change for another cap system. The rest was great

10

Alan

Nov 21, 2025

·

Stayed 7 nights

Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day. We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead. The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again. The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.

10

Sophie

Jan 31, 2023

·

Stayed 3 nights

The resort and the service were outstanding. The villas are spacious and super private. We will definitely go back again!

6

Stephanie

Jun 4, 2025

·

Stayed 5 nights

Property was unique, however restaurant food wasn’t great. Breakfast was less than 3 star quality and very over priced. Customer service was terrible and maintenance in the villas was horrendous. Our showers and bathrooms upstairs and downstairs all stopped working and there were major leaks throughout the villas. Housekeeping would see it as well. The manger’s didn’t say anything to us until we complained finally. The manager offered a room to shower and use bathroom in that was also not suitable but we got to at least shower and brush our teeth. We had 3 young children with us as well. We would never recommend or stay here again. We spent a total of 20k from bill to the food and drink costs for only 4 days. Only for them to accommodate one night free and breakfast.

8

Maria Victoria

Jun 9, 2025

·

Stayed 6 nights

The hotel was in construction and we were not told about this when we booked it. It was inconvenient since there were workers all around the property, one day we even had walk around toilets that were on the side of the road from the renovation of other villas. The food was VERY expensive and I do not believe it was good enough for the price... I mean, there was not one single meal that was under 100 dollars and the value was no 100 dollars. The restaurant that was supposed to be wonderful - Zafron - served us squid that was gummy and they did not even have the lychee ice cream. Honestly, the food was a let down. The last night we went to Casa de Lago in the Rosewood Hotel next door... wow. There was no restaurant in the entire Banyan hotel that was wow, I feel they need to work on their food and their restaurants, all areas of the hotel feel like they are hallways to another area, and restaurants have no personality. Also, we went to the pool, and for instance, there were glasses left on the side of the pool that were not picked up by the waiters. The service of the people of the front desk was very good, and overall all workers were kind and very helpful. Our villa smelled like sewage. There was a problem with the bathroom and it smelled like sewage all the time we stayed there. That was a complete let down. They tried masking it with other smells, but it was very disappointing. If you want to stay at Mayakoba, I would recommend you go to Rosewood instead.

10

Rhondalyn

Oct 13, 2025

·

Stayed 6 nights

The property, services and staff was excellent. we felt quite safe in myakoba. The spa was amazing. The food at saffron did not disappoint.The only issue was the mosquitoes at dawn and dusk. Our concierge, Juan was particularly attentive, and we felt his absence when he went on vacation.

8

Kari

Apr 21, 2024

·

Stayed 1 night

We have stayed at this property at least 6 times. The first time in around 2016 was incredible. However, the service and food just keep getting worse. The best food is at the beach. The remainder of the food is extremely over priced with little variety and when it does arrive it is not good. We paid close to $100 for a seafood pasta that was terrible to say the least. The bikes are scarce to find and are not in good or safe condition and the side walks need repair as they make bike riding unsafe. I had an accident on a bike at the hotel, broke my nose and wrist. It took forever to get assistance. The guest relations did then move us to a larger room for the rest of the trip so our adult children could visit with us in comfort so that was helpful. We love the location of this hotel but not sure if we would go back again due to complete lack of service and terrible expensive food.

8

Kari

Apr 21, 2024

·

Stayed 3 nights

This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.

10

Patrick

Aug 8, 2024

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Stayed 5 nights

Amazing property , beautiful surroundings and attentive staff. This resort feels very quiet and remote - perfect for a relaxing vacation. Food is absolutely amazing - .especially Saffron. Highly recommend

10

Claudio

Jul 19, 2025

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Stayed 7 nights

Absolutely amazing Resort! Best Location in Mayakoba. Quiet, friendly staff and delicious food.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $1,303	10 $968
11 $936	12 $891	13 $893	14 $884	15 $954	16 $949	17 $901
18 $914	19 $932	20 $932	21 $846	22 $986	23 $993	24 $1,081
25 $1,420	26 $1,259	27 $1,114	28 $940	29 $897	30 $906	31 $891

Su	Mo	Tu	We	Th	Fr	Sa
1 $956	2 $945	3 $939	4 $891	5 $926	6 $1,603	7 $1,710
8 $830	9 $831	10 $837	11 $875	12 $1,107	13 $1,107	14 $1,130
15 $1,023	16 $963	17 $963	18 $854	19 $830	20 $1,238	21 $1,431
22 $1,567	23 $1,419	24 $1,335	25 $1,370	26 $1,421	27 $1,370	28 $1,143
29 $818	30 $807

Banyan Tree Mayakoba

Prices for Banyan Tree Mayakoba

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Harmony Three-Bedroom Beachfront Pool

Beachfront Lanai Pool Suite -King

Beachfront Terrace Pool Suite

Oceanfront Veranda Pool Suite King

Three-Bedroom Family Residence

Wellbeing Sanctuary Pool Villa King

Oceanfront Veranda Pool Suite Queen

Serenity Two Bedroom Pool Villa

Harmony Two-Bedroom Lagoon Pool Villa

Oceanfront Balcony Pool Suite

Lagoon & Sunset Rooftop Pool Villa

Serenity Pool Villa

Bliss Pool Villa

Beachfront Lanai Pool Suite -Queen

Guest reviews of Banyan Tree Mayakoba

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