Name: Hilton Richmond Downtown
Address: 501 E Broad St, Richmond City Center, Richmond, Virginia, United States of America, Richmond, Richmond City County, US
Price range: $165–$661 per night
Rating: 8.15

What guests think

At Hilton Richmond Downtown, guests often praise the central location and generally friendly staff, while feedback on rooms and facilities is mixed, with comfortable, spacious spaces offset by dated finishes, maintenance issues, and occasional street noise or HVAC sounds.

Cleanliness reports range from spotless rooms to dust, mildew-stained caulking, and missed housekeeping. On-site dining and bar feedback varies widely, with some praising meals and others citing slow service, limited menus, and high breakfast prices. Parking is easy via the garage or valet, though many considered the fees high and policies confusing. Overall, expect a practical base with inconsistent execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and hot tub, though a few found the pool area dated or unclean; gym quality varies, and equipment or elevators were occasionally out of service. Parking is convenient across the street or via valet, but fees are frequently called expensive and valet service can be uneven.

Related guest reviews

8

Patrick

Nov 13, 2025

·

Stayed 1 night

$50 valet parking

10

patricia

Jul 13, 2025

·

Stayed 1 night

pool and hot tub were nice, dining facility was pleasant and we and the kids had excellent meals and good service by Tete.

10

Jeffrey

Jun 15, 2025

·

Stayed 1 night

Great downtown location. Parking right across street

8

Christopher

Jun 10, 2025

·

Stayed 1 night

The property had a good pool, hot tub, and gym. Most of the doors stuck and had to be forcefully opened. To the room, the bathroom, and the pool.

6

Lynne

May 22, 2025

·

Stayed 1 night

Good downtown location. Valet service and front desk staff was great. Lovely outdoor seating. Room was big; a little tired. Fridge didn't work; they replaced it with another fridge next to the dresser in the room. Pool area was old, dirty. Super slippery floor tiles; hair, gunk on floor. Pool surfaces dirty. Don't order room service. 3 servings came combined, tossed in 2 plastic bags in plastic containers, and there was no place in the room to eat it.

6

Janice

Feb 24, 2025

·

Stayed 2 nights

Location has no free parking and very limited valet parking. We had to park outside the premises. At a minimum, they should have enough space for their own customers to pay for valet parking.

10

Julio

Aug 26, 2024

·

Stayed 1 night

Overall great experience, cleanliness, friendly staff. Parking is valet only and at 40 dollars a day is not the best price wise. Pool was clean but empty due to it being super cold all day .

10

Joan

Jul 21, 2024

·

Stayed 1 night

One night on the way to somewhere else. Very nice. Liked the covered patio by the pool. Pool and hot tub awesome after a long drive.

10

Sheila

Mar 25, 2024

·

Stayed 1 night

Downtown, payed parking across the street, Valet is too expensive. Overall clean hotel.

4

Darron

Mar 28, 2023

·

Stayed 3 nights

I was in town exhibiting at the GalaxyCon Comic Convention. I have stayed at the Hilton before and chose it because of its location and great service. On this trip, the hotel let myself and others down with the following issues (these are my 3 but there were more from other guest) 1) Two of the three elevators were down for two days 2) Loss of hot water and it took forever to get it repaired 3) Even after requesting to have my room cleaned, it wasn't done for three days I stayed there. As a Hilton club member and for the prices they charge, I expect better! I may look into staying across the street at the Marriott for my next stay.

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Cleanliness

Cleanliness is inconsistent: many describe very clean rooms and common areas, while others report dust, dirty carpets, hair in bathrooms, mildew-stained caulking, and instances of missed or delayed housekeeping.

Related guest reviews

4

Molly

Nov 10, 2025

·

Stayed 1 night

The room was dirty. There was dust everywhere and the bathroom door was broken.

6

Thomas B Jr

Sep 13, 2025

·

Stayed 3 nights

Hotel staff was friendly attentive and helpful however our room 343 first appearance was on the shabby side it needs a makeover. The chaise lounge was dirty and worn out. That was not enough lighting in the room. The light on the desk was broken and I requested that they replace it which was done. The sink in the bathroom had mold and mildew around the edge..that is a cleaning issue. I pointed it out to the front desk and it was taken care of however the caulking around the tub both floor and the edging around the tub has mold and mildew build up it needs to be taken up and replaced, that is a maintenance issue. My Parents after their retirement ended up managing a large hotel on the outer Banks of North Carolina. Cleaning and maintenance was a family affair. Otherwise we enjoyed the restaurants and bar Lounge. The Italian restaurant was excellent.

6

Jose

Jul 11, 2025

·

Stayed 2 nights

For the $250 a night we paid I would have expected it to be cleaner than it was. There was hair one the ceiling in the bathroom. Hair in the shower stall, dust in the AC vent. The mini fridge did not cool and the iron did not work. The dining within the facility didn’t have many options and valet was very expensive and half the time we got the truck ourselves. We will not be staying at this hotel again and will not suggest it to friends.

8

James

Jun 25, 2025

·

Stayed 3 nights

The rug was dirty and ants were in the bathroom.

10

Roxana

Jun 21, 2025

·

Stayed 1 night

Everything was beautiful and clean

10

Robert Ryan

Feb 20, 2025

·

Had an amazing stay, and the hotel was clean.

6

Ann

Dec 20, 2024

·

Stayed 2 nights

The room was dirty (air filter, bathroom) and the cleaning staff talked to each other loudly in the hallways mid morning and afternoon. Stairways led to parking garage instead of lobby. Staff hung around outside of building smoking. Room was able to be made very dark which was appreciated.

4

Antonino

Aug 25, 2024

·

Stayed 1 night

Room was dirty sheets were not changed from previous occupant. Hair and crumbs were on the sheets when we pulled back the comforter. Was charged an incidental fee of $50 that I was told would be reimbursed but it never was.

4

Chiquita

Aug 6, 2024

·

Stayed 2 nights

Very dirty carpets, and doors.

10

Lynnel

Jun 30, 2024

·

Stayed 1 night

Clean and classy

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious with comfortable beds and high ceilings, but others feel dated or worn, with noisy HVAC and limited bathroom ventilation; some reported maintenance issues like broken doors or weak showerheads.

Related guest reviews

8

Richard

Oct 16, 2025

·

Stayed 1 night

Room was good. Shower head wasn’t great.

8

Nicholas

Oct 7, 2025

·

Stayed 2 nights

The room was clean and nice. The ventilation in the bathroom didn't operate so it stayed hot in there after showers. The pillows while soft and fluffy stayed flat. The staff incorrectly informed me of valet pricing citing a sheet and said $49 for two days. It was per day. Overall a great stay aside from not realizing this was the one Hilton location that didn't included breakfast.

8

Tammy

Jul 28, 2025

·

Stayed 2 nights

Hotel amenities were good, however, restaurants food wasn't that good. No microwave in our room made it inconvenient for warming up leftovers from other restaurants.

6

Uros

Jun 15, 2025

·

Stayed 1 night

Front desk staff was not willing to accommodate any of our requests (early check in, high floor, open-not courtyard view) given we booked via Expedia and not directly with Hilton. Rooms are ok, spacious, headboard if the bed was scratched and worn, bathroom was modern and nice. The rest of the common areas seem older, not modern. Breakfast was ok, however the spread lacked in versatility of offerings offered by similar hotels. Not sure if Hilton will be our choice of hotel for future travels.

4

micah

Jun 2, 2025

·

Stayed 2 nights

The room was nothing like described when booking. We stayed in an overpriced closet.

10

Taryn

Apr 23, 2025

·

Stayed 1 night

Second time staying here. I love the high ceilings, large room size, and the pillow top queen beds. Awesome shower. Large tv. Location is very convenient. The valet staff are very friendly and prompt. We haven’t had a chance to eat on site but looked popular and the bar had some good live jazz playing. Also interested in trying the pool next time, we will be back! Thanks for a great stay!

8

Ally

Apr 18, 2025

·

Stayed 1 night

The overall experience was great besides one thing. The hvac in my room was too loud everytime it went on and off. It felt like someone was coming into the room. Besdirs that everything was ok

4

Carina

Nov 11, 2024

·

Stayed 1 night

I booked a king sized bed and when I checked in they said they no longer have king sized beds only double. When I asked why? He just said because we don’t have anymore and then mentioned that I booked through a third party website. I asked for a price break and he said I was already getting that through the third party. The room looked okay but we never travel without a black light and WOW. We couldn’t even touch the furniture and were scared to walk in certain parts of the room. The shower was a glass shower, as requested, although when I checked in and reiterated that detail he said he thought this room had one. The safety bar was coming off the wall and one of the body wash bottles that was supposed to be fixed to the wall was off. We also discovered a hole in the ceiling of the closet next to the front door which was a bit unsettling.

6

Rachel

Mar 27, 2024

·

Stayed 1 night

Check in was very quick and easy. Parking was pricy at $41 per night. Valet team was super nice. Room was nicely sized and clean. One odd thing, the bathroom did not have a fan. The beds and pillow are awful. We all had a rough night sleeping and woke up with back pain. Check out was quick and easy.

8

Soledad

Apr 16, 2023

·

Stayed 2 nights

Room A/C extremely loud.

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Service

Service is widely praised as friendly and accommodating across front desk and valet, yet several guests experienced slow or chaotic check-in, unreturned calls, or rude interactions, and housekeeping requests were sometimes missed.

Related guest reviews

10

Robert

Aug 11, 2025

·

Stayed 1 night

Check in was a little slow but otherwise all went well.

2

Venkatesan

Aug 4, 2025

·

Stayed 3 nights

Felt a bit of attitude by the moment I checked in at the counter, ie staff was unusually delaying the check in while 2 people after me got checked in. Worst part is on the day of check out the Valet staff lost my car key (extremely unusual ) and ended up booking another rental for me. They didn’t seems to care much about this incident and keep saying the staff may be sleeping and laughing. Something fishy with these staff mindset, never seen such Hilton Honers experience before.

10

Brina

Aug 4, 2025

·

Stayed 1 night

Helpful attentive friendly staff

2

Edward

Jun 29, 2025

·

Stayed 1 night

I landed at 10 AM. Did not get my room until 3:30 PM being homeless for five hours sucked. The staff did not ask me for a phone number to call and let me know when my room is ready. We sit and watch people check in and get wrong keys over and over But every time we went to the front desk, there were no rooms available. They were being cleaned we were told.

10

laura

May 11, 2025

·

Stayed 3 nights

I had a great stay here for my graduation weekend! Everyone was accommodating and wonderful. Kudos to the bar staff, they were slammed but always attentive.

2

Hunter

Apr 27, 2025

·

Stayed 1 night

We waited in a line to check in for 30 minutes. A man cut in front of us and said he tried to enter his room but it was already occupied. We were afraid that would happen to us because the staff looked very stressed and scrambled.

6

Jorge

Dec 16, 2024

·

Stayed 1 night

The hotel is fine, but the first woman I spoke to check in was rude and unfriendly, I han to go back and the gentleman was much better

10

Colleen

Jun 30, 2024

·

Stayed 1 night

Staff was excellent- valet parking staff and front desk staff were kind and really professional

10

Jodi

Nov 7, 2023

·

Stayed 1 night

Front desk was very accommodating with our last minute check-in at 4am. Our daughter was in the hospital and we drove from out of state to be with her. They took care of us quickly and with compassion. The shuttle to the hospital was a bonus for us.

10

Fiona

Aug 1, 2023

·

Stayed 1 night

We greatly enjoyed our stay. Friendly staff and pleasant surroundings.

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Location

Central downtown location near the convention center, The National, theaters, and restaurants; walkable for many plans. Some guests noted street noise and occasional concerns about the area at night.

Related guest reviews

10

William

Aug 3, 2025

·

Stayed 2 nights

Great location and stay for our daughter’s graduation from VCU.

10

Jeffrey

Jun 15, 2025

·

Stayed 1 night

Great downtown location. Parking right across street

10

Alina

Jun 6, 2025

·

Stayed 1 night

The property is clean, the room was a good size. We stayed for an event at the convention and the walking distance is short. The property is a good place to stay if you’re looking for lodging close to the convention center and other area’s downtown near the convention center.

8

Deborah

Jan 31, 2025

·

Stayed 1 night

The hotel itself looks like it may have been renovated somewhat recently. It was nice with a good restaurant in the lobby. It wasn’t in a good walking area from what we could see.

8

Jason

Jun 22, 2024

·

Stayed 1 night

Location

10

Chunli

Apr 19, 2024

·

Stayed 1 night

Location in historic downtown is nice

8

Jeffrey

Feb 21, 2024

·

Stayed 1 night

Great location.

10

Quentel

Nov 26, 2023

·

Stayed 2 nights

The property is conveniently located across the street from the convention center. A short walk or Uber to plenty of dining options. Room has high ceilings and a comfortable bed. Apparently they allow pets aa well. I enjoyed my stay. Will book again.

8

Diane

Oct 23, 2023

·

Stayed 4 nights

Close to theaters, restaurants walkable ,excellent mid evening eating and bar options in hotel. Breakfast spread was great even though you had to pay. Big rooms comfy bed good shower quiet hallways.

10

Holly

Mar 9, 2023

·

Stayed 1 night

Location was perfect for stay after concert at the National Theater. Many restaurants in the area, and only a few blocks to VCU, where there’s tons of cool stores and coffee shops. Hotel itself was gorgeous and clean. My room was spotless and well equipped— and my daughter and her friend’s room was spectacular (I was a little jealous actually). The ceilings in my daughter’s room were about 15 feet high, and she had a view of the street! Everyone we encountered was helpful and pleasant— thanks for a great stay!

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Dining

On-site restaurants and bar receive mixed feedback: good cocktails and meals for some, but others cite understaffing, slow or inattentive service, limited or outdated menus, and high prices for breakfast.

Related guest reviews

8

Cindy

Aug 11, 2025

·

Stayed 1 night

Restaurant downstairs understaffed waited 15 min at a table no waitress 1130

10

bruce

Jul 31, 2025

·

Stayed 2 nights

Food great, customer service 100% great

10

Hatsumi

Jul 19, 2025

·

Stayed 1 night

Public parking is just cross street. 3 restaurants are in the hotel with reasonable price.

10

patricia

Jul 13, 2025

·

Stayed 1 night

pool and hot tub were nice, dining facility was pleasant and we and the kids had excellent meals and good service by Tete.

10

Toby

Jul 1, 2025

·

Stayed 2 nights

Overall, I really like this property and its vicinity to so many things. The room was large and clean, and Gather and Hem was a great place to unwind at the end of the day. Good cocktails and very nice servers. The breakfast service on Sunday morning was quite slow, but I imagine that is a staffing issue that should be addressed. Otherwise, you could opt for the buffet and avoid any wait times.

6

Tina

Jun 22, 2025

·

Stayed 2 nights

I am writing to express my extreme disappointment with my recent dining experience at Restaurant 1885. From start to finish, it was one frustration after another. To begin, the lobster bisque was absolutely putrid. There is no other word to describe it—it was foul, inedible, and should be immediately taken off the menu. Following that, the mussels I was served were cold, which is both unappetizing and unacceptable, especially for seafood. As if that wasn’t enough, right before packing up my wings, I found a bug casually prancing on my celery sticks. That alone was enough to ruin my appetite completely. To be fair, the waitress was incredibly sweet and professional. She did her best to make up for the situation by removing the bisque from the bill and offering a discount on the wings, which I appreciated. However, her kindness doesn't erase the fact that the food and experience were beyond disappointing. Additionally, I originally came in wanting the prime steak listed on the menu linked via the QR code in the room. Only then was I informed that the menu was outdated and no longer in rotation, and the manager had just received credentials to make updates. Honestly, I could not care less about internal issues—it is not the consumer’s responsibility to navigate your operational disorganization. Bottom line: fix it. Update your menus, ensure food is served fresh and clean, and most importantly, take that bisque off the list before someone else has to endure that mess.

8

Sarah

Feb 2, 2025

·

Stayed 2 nights

I didnt care for the wait at breakfast in the morning. It felt like no one was paying attention to is. Had to ask for glasses to drink from. Good food tho.

6

Meghan

Jan 21, 2025

·

Stayed 2 nights

Hotel staff was great. Food services staff, not as great. Be sure to plan for an hour if you want to have breakfast.

4

Brylye

Nov 19, 2023

·

Stayed 1 night

Food was overpriced and awful. Waitstaff was incredibly slow. On multiple occasions they were eating bags of chips.

2

Mark

Oct 21, 2023

·

Stayed 1 night

No cups or coffee in rooms. For the price it is extremely subpar as compared to other facilities. Staff in dining venues are rude and disengaged. The bartender just disappeared. The restaurant for breakfast was poor and staff seemed put out to even provide a table and service. The only friendly staff was the valet. I would expect a much better culture of service. Almost felt like apologizing for even staying there. Worst experience I’ve ever had with Hilton.

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Month	Average price
January	$234
February	$220
March	$254
April	$248
May	$212
June	$243
July	$265
August	$198
September	$208
October	$230
November	$206
December	$166

Su	Mo	Tu	We	Th	Fr	Sa
				1 $212	2 $288	3 $445
4 $195	5 $306	6 $479	7	8 $314	9 $661	10 $366
11 $192	12 $401	13 $579	14 $439	15 $281	16 $429	17 $490
18 $169	19 $296	20 $562	21 $245	22 $408	23 $661	24 $210
25 $243	26 $388	27 $435	28 $186	29 $173	30 $191	31 $191

Hilton Richmond Downtown

Prices for Hilton Richmond Downtown

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 1 Bedroom, Accessible, Bathtub

Suite, 1 Bedroom, Accessible (Hearing Accessible)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Deluxe Room, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (With Bathtub)

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Deluxe Room, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Deluxe Room, 1 King Bed Withith Sofa Bed, Accessible (With Bathtub)

Guest reviews of Hilton Richmond Downtown

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Richmond Downtown

Considering this hotel for your Richmond trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $165	21 $176	22	23	24 $344	25 $316	26 $336
27 $369	28	29	30 $209