Live Aqua Cancun - Adults Only - All-Inclusive
$426
/ night
Avg. for October
Prices for Live Aqua Cancun - Adults Only - All-Inclusive
Select dates to see prices and availability
$426
/ night
Avg. for October
Monthly average prices
Nightly prices at Live Aqua Cancun - Adults Only - All-Inclusive average $333 in September, the cheapest month, and $700 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $582 |
| February | $700 |
| March | $598 |
| April | $546 |
| May | $458 |
| June | $403 |
| July | $382 |
| August | $360 |
| September | $333 |
| October | $426 |
| November | $550 |
| December | $597 |
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Oct · $426
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Most expensive: February (~$700)
Cheapest: September (~$333)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a nightclub, and outdoor tennis courts.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a nightclub, and outdoor tennis courts.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Dining
Enjoy Mexican cuisine at SIE7E, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to noon.
Rooms
Make yourself at home in one of the 371 air-conditioned rooms featuring free minibar items and espresso makers. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies. 65-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.
Location
With a stay at Live Aqua Cancun - Adults Only - All-Inclusive in Cancun (Zona Hotelera), you'll be a 4-minute walk from La Isla Shopping Mall and 6 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
What's nearby
Tequila Museum(0.1 miles)
Nichupté Lagoon(0.2 miles)
El Sol de Cancun(0.2 miles)
La Isla Shopping Mall(0.2 miles)
Kukulcan Plaza Shopping Mall(0.3 miles)
Isla Dorada(0.3 miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.3 miles)
Yamil Lu'um Archaeological Zone(0.3 miles)
Marlin Beach(0.4 miles)
Hotel Zone Beaches(0.4 miles)
Luxury Avenue Shopping Mall(0.5 miles)
Ballenas Beach(1.1 miles)
Chac Mool Beach(1.9 miles)
Aquaworld(2 miles)
Forum By The Sea Mall(2.1 miles)
Cancun Intl. Airport (CUN)(12.4 miles)
Tulum Intl. Airport (TQO)(108.3 miles)
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Tour Desk
Location
Boulevard Kukulcan12.5 km, La Isla, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
Tequila Museum (0.1 miles)
Nichupté Lagoon (0.2 miles)
El Sol de Cancun (0.2 miles)
La Isla Shopping Mall (0.2 miles)
Kukulcan Plaza Shopping Mall (0.3 miles)
Isla Dorada (0.3 miles)
Room options
13
Suite (Viento)
Room details
1 King Bed
Sleeps 3
649 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Premium Room, 1 King Bed, Ocean View
Room details
1 King Bed
Sleeps 2
353 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
13
Suite (Wellness Aqua)
Room details
1 King Bed
Sleeps 3
646 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
7
Premium Room, 2 Double Beds, Ocean View
Room details
2 Full Beds
Sleeps 3
364 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Premium Room, 2 Double Beds, Partial Ocean View
Room details
2 Full Beds
Sleeps 3
353 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
8
Premium Room, 1 King Bed, Garden View
Room details
1 King Bed
Sleeps 2
353 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
17
Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)
Room details
1 King Bed
Sleeps 3
641 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
15
Suite (Honey Moon)
Room details
1 King Bed
Sleeps 3
646 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Indoor Private Spa TubPrivate Spa Tub
8
Premium Room, 2 Double Beds, Terrace, Oceanfront
Room details
2 Full Beds
Sleeps 3
471 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
12
Suite (Tierra)
Room details
1 King Bed
Sleeps 3
753 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
9
Premium Room, 2 Double Beds, Oceanfront (Aqua Club)
Room details
2 Full Beds
Sleeps 3
364 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
7
Premium Room, 1 King Bed, Partial Ocean View
Room details
1 King Bed
Sleeps 2
353 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Premium Room, 2 Double Beds, Oceanfront
Room details
2 Full Beds
Sleeps 3
364 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Premium Room, 1 King Bed, Terrace, Oceanfront
Room details
1 King Bed
Sleeps 2
461 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
8
Premium Room, 2 Double Beds, Garden View
Room details
2 Full Beds
Sleeps 3
364 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
7
Premium Room, 1 King Bed, Oceanfront
Room details
1 King Bed
Sleeps 2
353 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Premium Room, 1 King Bed, Oceanfront (Aqua Club)
Room details
1 King Bed
Sleeps 2
353 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
Guest reviews of Live Aqua Cancun - Adults Only - All-Inclusive
8.9
Fabulous
Based on 2,177 verified reviews
Who stays here?
Business
3%
Couple
72%
Family
10%
Group
13%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Live Aqua Cancun - Adults Only - All-Inclusive, guests consistently highlight warm, attentive service, a beautiful beachfront with multiple pools, comfortable rooms, and generally good dining, alongside a calm adults-only atmosphere and a convenient location near the La Isla mall.
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What guests think
At Live Aqua Cancun - Adults Only - All-Inclusive, guests consistently highlight warm, attentive service, a beautiful beachfront with multiple pools, comfortable rooms, and generally good dining, alongside a calm adults-only atmosphere and a convenient location near the La Isla mall.
Common frustrations include many paid cabanas and limited free shaded loungers at the pool and beach. Multiple guests report long dinner waits and a reservation system favoring Aqua Club or butler guests, plus occasional upcharges and weaker drinks. Overall, expect a serene, adults-only escape focused on downtime by the sea.
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AI-generated summary based on recent guest reviews
Facilities
Beautiful beachfront setting with multiple pools and a well liked spa; Aqua Club and poolside grills are a plus. Recurring complaints cite many paid cabanas and limited free loungers, hot pool temperatures, early pool closures, and low key nightlife.
Related guest reviews
6
Ran
Nov 30, 2025
·
Stayed 6 nights
The room was large, clean, and well-maintained, and the food was ok+. However, the most significant issue was the severe lack of available seating in the pool area. The majority of the pool seating consisted of cabanas that required an additional fee. Furthermore, staff members removed guests' personal items to free up loungers, in hopes of receiving extra tips. Finding a free chair to relax by the pool was a constant struggle.
The room was large, clean, and well-maintained, and the food was ok+. However, the most significant issue was the severe lack of available seating in the pool area. The majority of the pool seating consisted of cabanas that required an additional fee. Furthermore, staff members removed guests' personal items to free up loungers, in hopes of receiving extra tips. Finding a free chair to relax by the pool was a constant struggle.
8
Jennifer
Mar 17, 2025
·
Stayed 5 nights
Pool was great. The infinity pool that is just 30 seconds to the ocean is the most amazing part of this entire property. If you prioritize a great pool than LIVE Aqua is worth it. Beach, food and staff all were average. The actual restaurants though were way nicer than you average AI resort. They all had their own unique vibe and felt special not low budget in the least. The rooms with a veranda were the best we’ve ever experienced. Modern, spacious and amazingly never humid and wet inside.Weve been to many AI’s and LIVE Aqua gets a solid A over-all.
Pool was great. The infinity pool that is just 30 seconds to the ocean is the most amazing part of this entire property. If you prioritize a great pool than LIVE Aqua is worth it. Beach, food and staff all were average. The actual restaurants though were way nicer than you average AI resort. They all had their own unique vibe and felt special not low budget in the least. The rooms with a veranda were the best we’ve ever experienced. Modern, spacious and amazingly never humid and wet inside.Weve been to many AI’s and LIVE Aqua gets a solid A over-all.
8
Jessica
Aug 5, 2025
·
Stayed 4 nights
Live Aqua was a beautiful resort. The location is perfect as it is conveniently located near the airport. I cannot say more about the staff. They went out of their way to make our stay relaxing and fun. They was a perfect balance of relaxing and entertainment. One complaint I have is the cabana rentals around the pool and on the beach. You have to rent the cabanas for $85/day. Otherwise the lounging chairs were first come first serve. There were an abundance of cabanas, but not enough loungers. I feel at an all inclusive, the cabanas should also be first come first serve. Our group felt this was a way to get more money out of us. They should have been included in the all inclusive package. The food was delicious everywhere. Including the restaurant Carnivore, which is not included on the all inclusive package. However, be aware of the price on the menu. A group of 8, had a $1600 bill. A bit pricey for what was on the menu. The portions of steak were very large, could have shared a steak between two people. Thank you for such a great stay!
Live Aqua was a beautiful resort. The location is perfect as it is conveniently located near the airport. I cannot say more about the staff. They went out of their way to make our stay relaxing and fun. They was a perfect balance of relaxing and entertainment. One complaint I have is the cabana rentals around the pool and on the beach. You have to rent the cabanas for $85/day. Otherwise the lounging chairs were first come first serve. There were an abundance of cabanas, but not enough loungers. I feel at an all inclusive, the cabanas should also be first come first serve. Our group felt this was a way to get more money out of us. They should have been included in the all inclusive package. The food was delicious everywhere. Including the restaurant Carnivore, which is not included on the all inclusive package. However, be aware of the price on the menu. A group of 8, had a $1600 bill. A bit pricey for what was on the menu. The portions of steak were very large, could have shared a steak between two people. Thank you for such a great stay!
8
Kelly
Jul 22, 2025
·
Stayed 5 nights
Old school updated property. Still some work to do, the food at all the of onsite restaurants was very good. Only two indoor, others open air, very hot. Plenty of pool area and seating, downside, they charge for a lot of the lounge beds around the pool, not so good. The lounge pool with swim up bar, only area where some of the beds are no charge, quiet and shady, our favorite area.
Old school updated property. Still some work to do, the food at all the of onsite restaurants was very good. Only two indoor, others open air, very hot. Plenty of pool area and seating, downside, they charge for a lot of the lounge beds around the pool, not so good. The lounge pool with swim up bar, only area where some of the beds are no charge, quiet and shady, our favorite area.
8
Colton
Nov 24, 2025
·
Stayed 7 nights
Good view. Only 1 pool has a swim up bar.
Good view. Only 1 pool has a swim up bar.
10
rebecca
Oct 8, 2025
·
Stayed 4 nights
Second time staying here, and we love it. Wish they had more activities. The only big complaint i have is, the week we stayed they were doing construction on the room next to us. It was horrible. Sounded like our wall was being hit with a loud jack hammer. Thank goodnesss we were ocean side for about 80 % of it.
Second time staying here, and we love it. Wish they had more activities. The only big complaint i have is, the week we stayed they were doing construction on the room next to us. It was horrible. Sounded like our wall was being hit with a loud jack hammer. Thank goodnesss we were ocean side for about 80 % of it.
8
Sarah Ann
Aug 14, 2025
·
Stayed 4 nights
The only complaint I have was the pool hours. Our favorite pool which was the coolest temperature closed at 6 pm and the main pool at 8 however the main pool was so hot it felt like a bathtub. Due to safety we planned on utilizing the resort as much as possible and so the pool was our main fun and having to leave the pool so early was a bummer
The only complaint I have was the pool hours. Our favorite pool which was the coolest temperature closed at 6 pm and the main pool at 8 however the main pool was so hot it felt like a bathtub. Due to safety we planned on utilizing the resort as much as possible and so the pool was our main fun and having to leave the pool so early was a bummer
10
Brett
Oct 23, 2025
·
Stayed 4 nights
Everything was great other than the room not being as cool as I would like and they didn’t have as many free chairs and day beds by the pool as they did have rental cabanas. Almost forcing you to have to rent a cabana. With how much I payed for the entire trip for an all inclusive I find it a little unnecessary to then ask to pay additional to enjoy the pool or beach area!
Everything was great other than the room not being as cool as I would like and they didn’t have as many free chairs and day beds by the pool as they did have rental cabanas. Almost forcing you to have to rent a cabana. With how much I payed for the entire trip for an all inclusive I find it a little unnecessary to then ask to pay additional to enjoy the pool or beach area!
6
Fernando
Sep 17, 2025
·
Stayed 3 nights
Pésimo el que desde temprano todas las camas de alberca “sin costo” estén reservadas por el hotel, si quieres una, tienes que pagar $100 dólares el día y solo puedes usar camastros regulares sin costo
Pésimo el que desde temprano todas las camas de alberca “sin costo” estén reservadas por el hotel, si quieres una, tienes que pagar $100 dólares el día y solo puedes usar camastros regulares sin costo
10
Kayla
Oct 8, 2025
·
Stayed 7 nights
Staff was very friendly , very clean rooms & property. Would return. Beach was beautiful. Quiet relaxing vacation. Only complaint would have been the lack of music at the pool ( only what seemed to be elevator music except during aqua fit) if you are looking for a party this is not the resort. If you are looking for quiet you will love. Spa was wonderful. Highly reccomend this resort.
Staff was very friendly , very clean rooms & property. Would return. Beach was beautiful. Quiet relaxing vacation. Only complaint would have been the lack of music at the pool ( only what seemed to be elevator music except during aqua fit) if you are looking for a party this is not the resort. If you are looking for quiet you will love. Spa was wonderful. Highly reccomend this resort.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews widely describe the property and rooms as very clean and well kept. A few note wear and tear or maintenance issues (e.g., leaks, construction, pests), but these are not the norm.
Related guest reviews
10
Yinan
Nov 17, 2025
·
Stayed 6 nights
Clean room and pool area. Wonderful beach view. Awesome food! Food amazing! Love food!
Clean room and pool area. Wonderful beach view. Awesome food! Food amazing! Love food!
10
NYDIA
Jan 4, 2026
·
Stayed 5 nights
La limpieza excelente. Muy buena atención de todo su personal.
La limpieza excelente. Muy buena atención de todo su personal.
6
Stephanie
Jul 22, 2025
·
Stayed 3 nights
Overall, the property is dated. Pool tiles where coming off, experienced shower leaks flooding the room for 2 days, rude dinner waiter, and food selections could be fresh. . However, the pool wait staff where wodnerful and friendly.
Overall, the property is dated. Pool tiles where coming off, experienced shower leaks flooding the room for 2 days, rude dinner waiter, and food selections could be fresh. . However, the pool wait staff where wodnerful and friendly.
10
Flavio
Dec 28, 2025
·
Stayed 4 nights
Limpeza impecável, serviço excelente, atmosfera muito boa, excelente infraestrutura
Limpeza impecável, serviço excelente, atmosfera muito boa, excelente infraestrutura
10
Deborah Elaine
Nov 2, 2025
·
Stayed 3 nights
The hotel was extremely clean and the staff was very friendly and helpful. Pool was hopping with music and entertainment and was enjoyable. The beach sand was like powder and not rocky at all. We had the ocean front room and the view was spectacular of the resort, beach and ocean. . The room was very modern with cordless phone charger on the clock. Also, room has USB port charges. Blackout drapes closed electonically.
The hotel was extremely clean and the staff was very friendly and helpful. Pool was hopping with music and entertainment and was enjoyable. The beach sand was like powder and not rocky at all. We had the ocean front room and the view was spectacular of the resort, beach and ocean. . The room was very modern with cordless phone charger on the clock. Also, room has USB port charges. Blackout drapes closed electonically.
10
Penny
Nov 24, 2025
·
Stayed 5 nights
Room was very clean, staff did everything to make stay perfect.
Room was very clean, staff did everything to make stay perfect.
2
Ivana
Feb 26, 2025
·
Stayed 4 nights
This hotel, I would not recommend it to anyone. It’s really old and dirty, mold and sewer smell throughout the hotel. I just personally think this hotel should not be recommended to anyone. It’s extremely old and dirty and very outdated.
This hotel, I would not recommend it to anyone. It’s really old and dirty, mold and sewer smell throughout the hotel. I just personally think this hotel should not be recommended to anyone. It’s extremely old and dirty and very outdated.
10
Crystal
May 4, 2025
·
Stayed 3 nights
Excellent service and cleanliness.
Excellent service and cleanliness.
4
Victor
May 13, 2025
·
Stayed 4 nights
Ongoing construction, leaks around property. Looks run down
Ongoing construction, leaks around property. Looks run down
4
Fernando
Jul 23, 2025
·
Stayed 5 nights
Una experiencia muy decepcionante no lo recomiendo en lo absoluto Estuve una semana hospedado en este hotel y, lamentablemente, la experiencia dejó mucho que desear desde varios aspectos. El desayuno fue exactamente el mismo todos los días, con muy pocas opciones de alimentos, lo cual rápidamente se volvió monótono. En cuanto a las bebidas, fue frustrante que en los bares constantemente te negaran acceso a ciertas etiquetas (como etiqueta negra) y te mandaran al bar del lobby, algo poco práctico y sin sentido. La limpieza fue otro gran problema: en la habitación encontramos cucarachas y también vimos muchas en los pasillos. Esto es inaceptable. La propiedad en general se ve muy descuidada, con mobiliario viejo, mal mantenido y un ambiente que transmite abandono. Además, más del 50% de los camastros en el área de alberca eran de paga, lo cual me parece totalmente abusivo. Los gratuitos eran camastros blancos de plástico, de muy baja calidad. En resumen, el servicio, las instalaciones y la calidad general del hotel están muy por debajo de lo que uno espera. No lo recomiendo en lo absoluto!
Una experiencia muy decepcionante no lo recomiendo en lo absoluto Estuve una semana hospedado en este hotel y, lamentablemente, la experiencia dejó mucho que desear desde varios aspectos. El desayuno fue exactamente el mismo todos los días, con muy pocas opciones de alimentos, lo cual rápidamente se volvió monótono. En cuanto a las bebidas, fue frustrante que en los bares constantemente te negaran acceso a ciertas etiquetas (como etiqueta negra) y te mandaran al bar del lobby, algo poco práctico y sin sentido. La limpieza fue otro gran problema: en la habitación encontramos cucarachas y también vimos muchas en los pasillos. Esto es inaceptable. La propiedad en general se ve muy descuidada, con mobiliario viejo, mal mantenido y un ambiente que transmite abandono. Además, más del 50% de los camastros en el área de alberca eran de paga, lo cual me parece totalmente abusivo. Los gratuitos eran camastros blancos de plástico, de muy baja calidad. En resumen, el servicio, las instalaciones y la calidad general del hotel están muy por debajo de lo que uno espera. No lo recomiendo en lo absoluto!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, comfortable, and often feature excellent ocean views and balconies; beds get frequent praise. Some guests reported maintenance or A/C issues, occasional construction noise, or limited in-room tech such as USB-C.
Related guest reviews
10
YUN QING
Nov 16, 2025
·
Stayed 6 nights
We upgraded the room to ocean view. Each morning, we woke up to a spectacular Caribbean ocean view that never fails to amaze us! The room is clean and well renovated. This hotel has the best restaurants, staff are super nice and helpful! Highly recommend!
We upgraded the room to ocean view. Each morning, we woke up to a spectacular Caribbean ocean view that never fails to amaze us! The room is clean and well renovated. This hotel has the best restaurants, staff are super nice and helpful! Highly recommend!
6
Bryan
Jul 31, 2025
·
Stayed 4 nights
Our room was on the warm side as well as parts of the hotel.
Our room was on the warm side as well as parts of the hotel.
10
Matthew
Nov 26, 2025
·
Stayed 4 nights
An amazing magical romantic experience for mature accomplished adults.
An amazing magical romantic experience for mature accomplished adults.
10
Dishant
Nov 2, 2025
·
Stayed 7 nights
Ocean Front Room
Ocean Front Room
10
Alisha Ann
Nov 28, 2025
·
Stayed 7 nights
Amazing location, beautiful beach, beautiful room and the staff and service were amazing. Can’t wait to go back!
Amazing location, beautiful beach, beautiful room and the staff and service were amazing. Can’t wait to go back!
10
Sunmin
Oct 27, 2025
·
Stayed 5 nights
I really enjoyed my time being here. I was surprised with the location (how convenient to get to the mall by walk). Also, everything seemed clean and neat. However, the first room I used had a broken thermometer (I did not realize it until I changed my room). And the second room I upgraded for ocean front had a broken mirror in the washroom where I had to use a towel to hold it. These were not a really a big deal for me so I did not complain. One thing I would suggest here is offering the reservation system. This was the only thing that will stop me from going back. All the restaurants were like 1hr waiting. I do not understand why the hotels do not allow the guests to book in advance for the restaurants.
I really enjoyed my time being here. I was surprised with the location (how convenient to get to the mall by walk). Also, everything seemed clean and neat. However, the first room I used had a broken thermometer (I did not realize it until I changed my room). And the second room I upgraded for ocean front had a broken mirror in the washroom where I had to use a towel to hold it. These were not a really a big deal for me so I did not complain. One thing I would suggest here is offering the reservation system. This was the only thing that will stop me from going back. All the restaurants were like 1hr waiting. I do not understand why the hotels do not allow the guests to book in advance for the restaurants.
10
Deborah Elaine
Nov 2, 2025
·
Stayed 3 nights
The hotel was extremely clean and the staff was very friendly and helpful. Pool was hopping with music and entertainment and was enjoyable. The beach sand was like powder and not rocky at all. We had the ocean front room and the view was spectacular of the resort, beach and ocean. . The room was very modern with cordless phone charger on the clock. Also, room has USB port charges. Blackout drapes closed electonically.
The hotel was extremely clean and the staff was very friendly and helpful. Pool was hopping with music and entertainment and was enjoyable. The beach sand was like powder and not rocky at all. We had the ocean front room and the view was spectacular of the resort, beach and ocean. . The room was very modern with cordless phone charger on the clock. Also, room has USB port charges. Blackout drapes closed electonically.
10
rebecca
Oct 8, 2025
·
Stayed 4 nights
Second time staying here, and we love it. Wish they had more activities. The only big complaint i have is, the week we stayed they were doing construction on the room next to us. It was horrible. Sounded like our wall was being hit with a loud jack hammer. Thank goodnesss we were ocean side for about 80 % of it.
Second time staying here, and we love it. Wish they had more activities. The only big complaint i have is, the week we stayed they were doing construction on the room next to us. It was horrible. Sounded like our wall was being hit with a loud jack hammer. Thank goodnesss we were ocean side for about 80 % of it.
8
Lisa
Nov 13, 2025
·
Stayed 3 nights
The rooms were great, the staff was attentive and polite, and the common areas were clean. I would have liked a little more music and upbeat energy by at least one of the pools outside.
The rooms were great, the staff was attentive and polite, and the common areas were clean. I would have liked a little more music and upbeat energy by at least one of the pools outside.
10
Sterling
Oct 31, 2025
·
Stayed 2 nights
Great stay for my wife and I. Ocean view suite was perfect little getaway. Just what we needed
Great stay for my wife and I. Ocean view suite was perfect little getaway. Just what we needed
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AI-generated summary based on recent guest reviews
Service
Service is repeatedly described as warm, attentive, and proactive across pools, restaurants, and housekeeping. Downsides include pushy vacation club sales, long check-in or dining queues with priority for upgraded guests, and a few reports of inconsistent or unfair treatment.
Related guest reviews
10
Edward
Oct 22, 2025
·
Stayed 6 nights
The staff is amazing!
The staff is amazing!
2
Tien
Dec 1, 2025
·
Stayed 3 nights
Hello, I would like to file a complaint regarding my recent stay and request compensation. My experience at the property was extremely disappointing. The service I received felt noticeably different and less accommodating, and at times it felt like I was being treated unfairly or differently, possibly because I am Asian. I don’t make this claim lightly, but the way staff interacted with me compared to other guests was uncomfortable and unacceptable. On top of that, the transportation service that was included with my reservation was supposed to take me from the hotel to the airport. Nobody arrived to pick me up, even though it was confirmed. Because of this, I was forced to pay out of pocket for a taxi at the last minute. This caused significant stress and extra expenses during my trip. I believe this situation warrants compensation for the poor service and for the transportation cost I had to cover myself. I am requesting: • A refund or partial refund for the stay due to unacceptable service • Reimbursement for the taxi fare to the airport • Additional compensation for the inconvenience and treatment I experienced I can provide details, receipts, and any additional information if needed. Thank you for your assistance — I hope we can resolve this quickly and fairly.
Hello, I would like to file a complaint regarding my recent stay and request compensation. My experience at the property was extremely disappointing. The service I received felt noticeably different and less accommodating, and at times it felt like I was being treated unfairly or differently, possibly because I am Asian. I don’t make this claim lightly, but the way staff interacted with me compared to other guests was uncomfortable and unacceptable. On top of that, the transportation service that was included with my reservation was supposed to take me from the hotel to the airport. Nobody arrived to pick me up, even though it was confirmed. Because of this, I was forced to pay out of pocket for a taxi at the last minute. This caused significant stress and extra expenses during my trip. I believe this situation warrants compensation for the poor service and for the transportation cost I had to cover myself. I am requesting: • A refund or partial refund for the stay due to unacceptable service • Reimbursement for the taxi fare to the airport • Additional compensation for the inconvenience and treatment I experienced I can provide details, receipts, and any additional information if needed. Thank you for your assistance — I hope we can resolve this quickly and fairly.
10
Darrell
Nov 9, 2025
·
Stayed 14 nights
The staff went over and above to see that everyone was happy. I was impressed that management from hotel and resteraunts walked around pool area during the day to get feedback from their services.
The staff went over and above to see that everyone was happy. I was impressed that management from hotel and resteraunts walked around pool area during the day to get feedback from their services.
10
Luis César
Oct 5, 2025
·
Stayed 7 nights
Excelente servicio. No me gustó que te vendan membresias
Excelente servicio. No me gustó que te vendan membresias
10
Jennifer Kathleen
Jun 17, 2025
·
Stayed 10 nights
The resort was clean, well staffed, offered numerous dining options and pools. The food was excellent. The staff was attentive. They offered room service in addition to all the dining options, which is unusual for an all inclusive resort. We did not like the initial push for a time share from the concierge and it took a VERY forceful “no” to make that stop. We found you also couldn’t make dinner reservations without a butler, but we either went very early or very late, which was not an issue, as we weren’t generally hungry until late. There was also a dinner option to order take out sushi which we did a couple of times. We also made friends with the manager of the wait staff and he consistently made reservations for us at our preferred restaurants when we asked. It is located across the street from a large, clean, high end shopping mall which was convenient, and was a short bus ride from other local shopping, and Mercado 28. We really loved every bit of our stay and would highly recommend this resort.
The resort was clean, well staffed, offered numerous dining options and pools. The food was excellent. The staff was attentive. They offered room service in addition to all the dining options, which is unusual for an all inclusive resort. We did not like the initial push for a time share from the concierge and it took a VERY forceful “no” to make that stop. We found you also couldn’t make dinner reservations without a butler, but we either went very early or very late, which was not an issue, as we weren’t generally hungry until late. There was also a dinner option to order take out sushi which we did a couple of times. We also made friends with the manager of the wait staff and he consistently made reservations for us at our preferred restaurants when we asked. It is located across the street from a large, clean, high end shopping mall which was convenient, and was a short bus ride from other local shopping, and Mercado 28. We really loved every bit of our stay and would highly recommend this resort.
10
Marcia Suzana
Dec 1, 2025
·
Stayed 5 nights
Wow what an amazing vacation at Live Aqua! It surpassed my expectations. (Ricardo, Alan, Stephany) They must be the most hard-working, efficient, friendliest staff of anywhere I have stayed. The place is beautiful, very well kept, very clean. The food was very good. Our favorite meal was at Azur the mediterranean restaurant. Although many said MB was the best, our party of 4 disagreed. Food was bland and menu choices not great. The Mexican party they threw for us on Thursday was unreal! The food, the beautiful dancers, singers, really brought the Mexican culture there and it was one of our favorite nights. Breakfast at Siete was amazing with choices to make anyone happy. The gentleman at the smoothie station was so fun to talk to! He talked to everyone in line and was so delightful! We also ordered the room service and the food was freshly prepared and beautifully presented. The pool and the beach were spectacular. Enough chairs and beds. The pool was very clean and the staff is on point keeping it that way. The service with drinks at the pool and beach were amazingly attentive. They work SO hard. The bartenders at the bar with the swings were so much fun! We had a great time there laughing and socializing with them. The only complaint is that there never seemed to be enough towels and I'd have to find the towel guy. The only place for improvement was the Aqua Club check in and out took so long! The other couple we traveled with were in and out faster!
Wow what an amazing vacation at Live Aqua! It surpassed my expectations. (Ricardo, Alan, Stephany) They must be the most hard-working, efficient, friendliest staff of anywhere I have stayed. The place is beautiful, very well kept, very clean. The food was very good. Our favorite meal was at Azur the mediterranean restaurant. Although many said MB was the best, our party of 4 disagreed. Food was bland and menu choices not great. The Mexican party they threw for us on Thursday was unreal! The food, the beautiful dancers, singers, really brought the Mexican culture there and it was one of our favorite nights. Breakfast at Siete was amazing with choices to make anyone happy. The gentleman at the smoothie station was so fun to talk to! He talked to everyone in line and was so delightful! We also ordered the room service and the food was freshly prepared and beautifully presented. The pool and the beach were spectacular. Enough chairs and beds. The pool was very clean and the staff is on point keeping it that way. The service with drinks at the pool and beach were amazingly attentive. They work SO hard. The bartenders at the bar with the swings were so much fun! We had a great time there laughing and socializing with them. The only complaint is that there never seemed to be enough towels and I'd have to find the towel guy. The only place for improvement was the Aqua Club check in and out took so long! The other couple we traveled with were in and out faster!
8
mitch
Oct 25, 2025
·
Stayed 5 nights
The man that brought up our luggage asked for a tip before we had a chance to offer one to him. I didnt't like that, otherwise it was a fun time
The man that brought up our luggage asked for a tip before we had a chance to offer one to him. I didnt't like that, otherwise it was a fun time
10
Lynn Marie
Sep 23, 2025
·
Stayed 4 nights
The Service was absolutely top notch. Every individual who we encountered was warm, welcoming, and went out of their way (literally!) to ensure our stay was amazing. Would highly recommend Live Aqua Cancun!
The Service was absolutely top notch. Every individual who we encountered was warm, welcoming, and went out of their way (literally!) to ensure our stay was amazing. Would highly recommend Live Aqua Cancun!
6
Lou S
Jan 7, 2025
·
Stayed 4 nights
The check in process for this resort was awful. After having an unforeseen delayed travel day we were taken to the "5th Floor Club" like it was something special. The attendant then took our passports and disappeared for over half an hour--big red flag. All we wanted to do was get check in, go to our room, and get situated. After an hour they finally got us checked in. Hands down worst check in experience ever. They need to make this better. Overall, a nice place however. Would be nice to have a lunch buffet like they have at breakfast for ease.
The check in process for this resort was awful. After having an unforeseen delayed travel day we were taken to the "5th Floor Club" like it was something special. The attendant then took our passports and disappeared for over half an hour--big red flag. All we wanted to do was get check in, go to our room, and get situated. After an hour they finally got us checked in. Hands down worst check in experience ever. They need to make this better. Overall, a nice place however. Would be nice to have a lunch buffet like they have at breakfast for ease.
6
Soyul
Jan 22, 2025
·
Stayed 4 nights
This was our second visit, as we loved Live Aqua the first time. An older male host at Azur was very clearly dividing guest based on race and it really ruined our night. It was so clear what he was doing. Even though there were plenty of empty tables in the center area with table lamps and wonderful views, we were sat in a dark corner with the only other couple who were not caucasian. The table wasn't even fully set up and the waiter rushed to bring us a flickering lamp after we sat down. Caucasian couples that lined up behind us were sat in the area with all the other caucasians, far away from us. It was like there was an air bubble between us and them. It was so embarrassing to witness and also humiliating. I never thought I'd see this happen in Mexico. It happened three times, so it wasn't an isolated incident. We are deeply saddened and disappointed because we waited a whole year with hopes of visiting Live Aqua again.
This was our second visit, as we loved Live Aqua the first time. An older male host at Azur was very clearly dividing guest based on race and it really ruined our night. It was so clear what he was doing. Even though there were plenty of empty tables in the center area with table lamps and wonderful views, we were sat in a dark corner with the only other couple who were not caucasian. The table wasn't even fully set up and the waiter rushed to bring us a flickering lamp after we sat down. Caucasian couples that lined up behind us were sat in the area with all the other caucasians, far away from us. It was like there was an air bubble between us and them. It was so embarrassing to witness and also humiliating. I never thought I'd see this happen in Mexico. It happened three times, so it wasn't an isolated incident. We are deeply saddened and disappointed because we waited a whole year with hopes of visiting Live Aqua again.
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AI-generated summary based on recent guest reviews
Location
Beachfront in the Hotel Zone with easy ocean access and scenic views; several note it is across from La Isla mall and close to the airport. Guests generally feel safe and find it convenient for outings.
Related guest reviews
10
Michael Paul
Oct 19, 2025
·
Stayed 7 nights
La ubicación del hotel es perfecta quedan tiendas y centro comercial justo al frente la playa es una belleza todo queda muy cerca los bares ofrecen muy buena bebida la atención de todos sus trabajadores es maravillosa y la comida es deliciosa es muy limpio el hotel la vista al mar de las habitaciones son un sueño y el servicio de habitacion es excelente
La ubicación del hotel es perfecta quedan tiendas y centro comercial justo al frente la playa es una belleza todo queda muy cerca los bares ofrecen muy buena bebida la atención de todos sus trabajadores es maravillosa y la comida es deliciosa es muy limpio el hotel la vista al mar de las habitaciones son un sueño y el servicio de habitacion es excelente
10
Alisha Ann
Nov 28, 2025
·
Stayed 7 nights
Amazing location, beautiful beach, beautiful room and the staff and service were amazing. Can’t wait to go back!
Amazing location, beautiful beach, beautiful room and the staff and service were amazing. Can’t wait to go back!
10
Rena
Oct 9, 2024
·
Stayed 4 nights
The hotel was beautiful and felt so zen like there. Hotel staff was amazing and everyone so friendly! You feel immersed immediately in relaxation with infinity pool overlooking the beach and the ocean. We felt safe the entire time. The shopping mall La Isla across the street. We can't wait to go back some other time!!
The hotel was beautiful and felt so zen like there. Hotel staff was amazing and everyone so friendly! You feel immersed immediately in relaxation with infinity pool overlooking the beach and the ocean. We felt safe the entire time. The shopping mall La Isla across the street. We can't wait to go back some other time!!
10
Gregory
Sep 8, 2025
·
Stayed 6 nights
We travel to Cancun every year and have stayed at Live Aqua for the 6th time this year. We tried other resorts in the past but Live Aqua is definitely better than the others, when comparing the overall price to the quality of the food (and all the options of restaurants on property), rooms, pool area, service, beach area, etc. What stands out most is the HIGH quality of the service and friendliness! The location is great being right across the street from the mall and very close vicinity to great restaurants, in case you'd like to leave the resort. The ONLY thing that could use improvement is updating the lobby/common areas. Not "bad" by any means. In fact, I'd give everything and staff a 5+ star and the feel of the lobby/common areas a 4 star.
We travel to Cancun every year and have stayed at Live Aqua for the 6th time this year. We tried other resorts in the past but Live Aqua is definitely better than the others, when comparing the overall price to the quality of the food (and all the options of restaurants on property), rooms, pool area, service, beach area, etc. What stands out most is the HIGH quality of the service and friendliness! The location is great being right across the street from the mall and very close vicinity to great restaurants, in case you'd like to leave the resort. The ONLY thing that could use improvement is updating the lobby/common areas. Not "bad" by any means. In fact, I'd give everything and staff a 5+ star and the feel of the lobby/common areas a 4 star.
10
Gerardo
Dec 10, 2024
·
Stayed 3 nights
Beautiful resort, beachfront, adults only. Great restaurants friendly staff
Beautiful resort, beachfront, adults only. Great restaurants friendly staff
10
Charles
Jul 25, 2025
·
Stayed 4 nights
Property was amazing, staff very friendly, safe area. Loved to ocean views and pools.
Property was amazing, staff very friendly, safe area. Loved to ocean views and pools.
10
Doug
Feb 17, 2025
·
Stayed 6 nights
Good location on the beach. Close to shopping
Good location on the beach. Close to shopping
10
Leonardo
Jun 4, 2025
·
Stayed 2 nights
Great all inclusive by the sea. 🌊 Nice mall and restaurants nearby Excellent spot for a 3 days getaway
Great all inclusive by the sea. 🌊 Nice mall and restaurants nearby Excellent spot for a 3 days getaway
10
Gary
Jan 6, 2025
·
Stayed 4 nights
LiveAqua was very nice. Amazing beach front location, good restaurants and an interesting mix of activities to do.
LiveAqua was very nice. Amazing beach front location, good restaurants and an interesting mix of activities to do.
10
Josefina
May 21, 2025
·
Stayed 3 nights
Great location!
Great location!
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AI-generated summary based on recent guest reviews
Dining
Food quality is widely praised (notably breakfast, MB, and poolside options), with several on site restaurants and solid room service. Recurring negatives are long dinner waits and no reservations unless upgraded, some upcharges, and occasionally weak drinks.
Related guest reviews
8
Daniel
Mar 11, 2025
·
Stayed 7 nights
Some staff where great and super attentive, others were just neutral. No lunch or dinner buffet at this resort which is a disappointment at this price point, and breakfast buffet was inferior to some lesser resorts. The drinks are too watered down and not any better from some more average resorts, again at this price point I expected more quality drinks. The smoothie bar (served by Marco) was amazing, all fresh veggies and fruit freshlyade to your liking. The decor and restaurant ambiances were fantastic, like real reaturants instead of cookie cutter all inclusive restaurants, but the food being a hit and miss with some amazing and a few very underwhelming ones. Property is at a Prime beach location in Cancun with some of the best pools. If you care beautiful wavy ocean. Compared to the murky and calmer waters in resorts more distant from the main hotel zone area. Activities less than other resorts. Steakhouse resutrant was paid, which just robs from the all inclusive vibe and experience you want to get when you book an all inclusive.
Some staff where great and super attentive, others were just neutral. No lunch or dinner buffet at this resort which is a disappointment at this price point, and breakfast buffet was inferior to some lesser resorts. The drinks are too watered down and not any better from some more average resorts, again at this price point I expected more quality drinks. The smoothie bar (served by Marco) was amazing, all fresh veggies and fruit freshlyade to your liking. The decor and restaurant ambiances were fantastic, like real reaturants instead of cookie cutter all inclusive restaurants, but the food being a hit and miss with some amazing and a few very underwhelming ones. Property is at a Prime beach location in Cancun with some of the best pools. If you care beautiful wavy ocean. Compared to the murky and calmer waters in resorts more distant from the main hotel zone area. Activities less than other resorts. Steakhouse resutrant was paid, which just robs from the all inclusive vibe and experience you want to get when you book an all inclusive.
8
Melanie Ann
Nov 7, 2025
·
Stayed 4 nights
We are seasoned traveler's & this is a very nice resort with wonderful hard working staff! Dining options are very good, but only take reservations for dining if you upgrade $180 US per nite- otherwise you wait in line with a pager for an hour plus to eat or do the Buffet option. Hotel room is comfortable, clean & has a spa feel. A couple stocked supplies were missing but remedied quickly. Lovely kept grounds with several pools & cabanas to rent $90 US each day that comes with 20min foot massage. Overall give it 4.5 stars as there is always room for improvement.
We are seasoned traveler's & this is a very nice resort with wonderful hard working staff! Dining options are very good, but only take reservations for dining if you upgrade $180 US per nite- otherwise you wait in line with a pager for an hour plus to eat or do the Buffet option. Hotel room is comfortable, clean & has a spa feel. A couple stocked supplies were missing but remedied quickly. Lovely kept grounds with several pools & cabanas to rent $90 US each day that comes with 20min foot massage. Overall give it 4.5 stars as there is always room for improvement.
8
Elaine
May 28, 2025
·
Stayed 3 nights
Food was okay at best except breakfast was excellent with lots of choice. Wait times for dinner were extremely long mostly 1 hour on average. Plus one restaurant required men in pants. Overall I LOVE it but food and wait times need improvement.
Food was okay at best except breakfast was excellent with lots of choice. Wait times for dinner were extremely long mostly 1 hour on average. Plus one restaurant required men in pants. Overall I LOVE it but food and wait times need improvement.
8
Huibai
Nov 30, 2025
·
Stayed 5 nights
Had a wonderful time at this resort. Place is beautiful and hotel was amenities was great. The only thing that did not earn a 5 star was one of the resturant "hidden garden" every dish was just simply too salty. Despite that we me and wife still very much enjoy live aqua and will return.
Had a wonderful time at this resort. Place is beautiful and hotel was amenities was great. The only thing that did not earn a 5 star was one of the resturant "hidden garden" every dish was just simply too salty. Despite that we me and wife still very much enjoy live aqua and will return.
10
Gregory
Nov 11, 2025
·
Stayed 4 nights
This is an excellent resort. The staff is very friendly and helpful, the room was great with a beautiful view of the Caribbean, and there were many, varied dining options with high quality food. I especially loved the stands in the garden area that served grilled ribs, chicken, hamburgers and more. Pro Tip: the drinks are poured kind of weak so ask for double shots.
This is an excellent resort. The staff is very friendly and helpful, the room was great with a beautiful view of the Caribbean, and there were many, varied dining options with high quality food. I especially loved the stands in the garden area that served grilled ribs, chicken, hamburgers and more. Pro Tip: the drinks are poured kind of weak so ask for double shots.
10
Marcia Suzana
Dec 1, 2025
·
Stayed 5 nights
Wow what an amazing vacation at Live Aqua! It surpassed my expectations. (Ricardo, Alan, Stephany) They must be the most hard-working, efficient, friendliest staff of anywhere I have stayed. The place is beautiful, very well kept, very clean. The food was very good. Our favorite meal was at Azur the mediterranean restaurant. Although many said MB was the best, our party of 4 disagreed. Food was bland and menu choices not great. The Mexican party they threw for us on Thursday was unreal! The food, the beautiful dancers, singers, really brought the Mexican culture there and it was one of our favorite nights. Breakfast at Siete was amazing with choices to make anyone happy. The gentleman at the smoothie station was so fun to talk to! He talked to everyone in line and was so delightful! We also ordered the room service and the food was freshly prepared and beautifully presented. The pool and the beach were spectacular. Enough chairs and beds. The pool was very clean and the staff is on point keeping it that way. The service with drinks at the pool and beach were amazingly attentive. They work SO hard. The bartenders at the bar with the swings were so much fun! We had a great time there laughing and socializing with them. The only complaint is that there never seemed to be enough towels and I'd have to find the towel guy. The only place for improvement was the Aqua Club check in and out took so long! The other couple we traveled with were in and out faster!
Wow what an amazing vacation at Live Aqua! It surpassed my expectations. (Ricardo, Alan, Stephany) They must be the most hard-working, efficient, friendliest staff of anywhere I have stayed. The place is beautiful, very well kept, very clean. The food was very good. Our favorite meal was at Azur the mediterranean restaurant. Although many said MB was the best, our party of 4 disagreed. Food was bland and menu choices not great. The Mexican party they threw for us on Thursday was unreal! The food, the beautiful dancers, singers, really brought the Mexican culture there and it was one of our favorite nights. Breakfast at Siete was amazing with choices to make anyone happy. The gentleman at the smoothie station was so fun to talk to! He talked to everyone in line and was so delightful! We also ordered the room service and the food was freshly prepared and beautifully presented. The pool and the beach were spectacular. Enough chairs and beds. The pool was very clean and the staff is on point keeping it that way. The service with drinks at the pool and beach were amazingly attentive. They work SO hard. The bartenders at the bar with the swings were so much fun! We had a great time there laughing and socializing with them. The only complaint is that there never seemed to be enough towels and I'd have to find the towel guy. The only place for improvement was the Aqua Club check in and out took so long! The other couple we traveled with were in and out faster!
10
Guillermo
Jul 26, 2025
·
Stayed 6 nights
Great property. 2nd time staying here. Staff was friendly, helpful and attentive. All the food was so delicious. If you have the option to get access to the Aqua Club lounge on the 5th floor, do it!! It is totally worth it. We went there multiple times per day every day during our stay. They not only have top shelf full bar, but daily snacks for breakfast, lunch and dinner. Make sure to see Guillermo there, he took care of us and made our stay extra special. The pools were great and the room was clean fully stocked mini bar restocked daily with whatever drinks you ask for. Didn't try the spa facilities, but the gym area was great. Also there is a starbucks inside the gift shop which was very convenient. Sushi bar with made to order to-go rolls were great for either a pre-dinner or late night snack option. Favorite restaurant was MB, must try their infamous habanero soup in a bread bowl, totally worth the hype and bacon-wrapped filet miñon. Also the cevicheria with beach front oceans views was amazing, we went there maybe 3 times and each time everything we tried was made fresh and was delicious. Also, the Azur restaurant was very good. Went there twice for breakfast (great in the mornings when you want to skip the buffet( and once for dinner, also very good. Not a party vibe at this hotel, but if you're looking for rest and relaxation at a high-end luxury adults-only resort with a chill vibe with excellent food and service, this is the place
Great property. 2nd time staying here. Staff was friendly, helpful and attentive. All the food was so delicious. If you have the option to get access to the Aqua Club lounge on the 5th floor, do it!! It is totally worth it. We went there multiple times per day every day during our stay. They not only have top shelf full bar, but daily snacks for breakfast, lunch and dinner. Make sure to see Guillermo there, he took care of us and made our stay extra special. The pools were great and the room was clean fully stocked mini bar restocked daily with whatever drinks you ask for. Didn't try the spa facilities, but the gym area was great. Also there is a starbucks inside the gift shop which was very convenient. Sushi bar with made to order to-go rolls were great for either a pre-dinner or late night snack option. Favorite restaurant was MB, must try their infamous habanero soup in a bread bowl, totally worth the hype and bacon-wrapped filet miñon. Also the cevicheria with beach front oceans views was amazing, we went there maybe 3 times and each time everything we tried was made fresh and was delicious. Also, the Azur restaurant was very good. Went there twice for breakfast (great in the mornings when you want to skip the buffet( and once for dinner, also very good. Not a party vibe at this hotel, but if you're looking for rest and relaxation at a high-end luxury adults-only resort with a chill vibe with excellent food and service, this is the place
10
Amanda
Mar 29, 2025
·
Stayed 5 nights
Our stay was very enjoyable. The staff were fabulous and super helpful. The room was fantastic and food was good. Housekeeping took great care of our room and we were never without anything. Great beach and pools as well. The only thing that I didn’t care for were some hidden optional expenses. For example, cabanas must be rented daily and there are a lot of them, which makes finding lawn chairs with shade more difficult than the typical all inclusive. Also, most restaurants had what was included and then optional add-ons like other wines. Lastly, one restaurant isn’t included at all in the all inclusive pricing. I haven’t encountered as much optional additional charges at other all inclusives and wish I had known all that when I booked.
Our stay was very enjoyable. The staff were fabulous and super helpful. The room was fantastic and food was good. Housekeeping took great care of our room and we were never without anything. Great beach and pools as well. The only thing that I didn’t care for were some hidden optional expenses. For example, cabanas must be rented daily and there are a lot of them, which makes finding lawn chairs with shade more difficult than the typical all inclusive. Also, most restaurants had what was included and then optional add-ons like other wines. Lastly, one restaurant isn’t included at all in the all inclusive pricing. I haven’t encountered as much optional additional charges at other all inclusives and wish I had known all that when I booked.
10
Nathan
Sep 30, 2025
·
Stayed 2 nights
This was an amazing property. We are so glad we booked here based on other’s reviews. The customer service was top notch, the best found in our travels. The food was great with many different options. For all inclusive food the choices were diverse. We highly recommend the fine dining experience at MB. We went twice during our stay. Again, we highly recommend.
This was an amazing property. We are so glad we booked here based on other’s reviews. The customer service was top notch, the best found in our travels. The food was great with many different options. For all inclusive food the choices were diverse. We highly recommend the fine dining experience at MB. We went twice during our stay. Again, we highly recommend.
8
Fátima
Jun 9, 2025
·
Stayed 3 nights
El hotel y la ubicación excelente. Es un hotel todo incluido pero hay muchas cosas en el hotel que tienen costo adicional y no hay suficientes de ocupación libre. Por ejemplo, en la alberca o en la playa para tener un buen lugar hay que pagar adicional. La comida excelente, sin embargo, no hay servicio de bar después de las 6pm en las albercas, todo cierra muy temprano y la calidad de bebidas que se ofrecen no está a premium. Es una barra libre de destilados de baja gama, en los bares de las albercas, tienen limitados los destilados de buena calidad.
El hotel y la ubicación excelente. Es un hotel todo incluido pero hay muchas cosas en el hotel que tienen costo adicional y no hay suficientes de ocupación libre. Por ejemplo, en la alberca o en la playa para tener un buen lugar hay que pagar adicional. La comida excelente, sin embargo, no hay servicio de bar después de las 6pm en las albercas, todo cierra muy temprano y la calidad de bebidas que se ofrecen no está a premium. Es una barra libre de destilados de baja gama, en los bares de las albercas, tienen limitados los destilados de buena calidad.
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AI-generated summary based on recent guest reviews
10
Raymond
last week
·
Stayed 4 nights
This was our first Cancun trip, and this resort was a perfect introduction. Staff were amazing and the resort was clean and organized. The purpose of this trip was relax and recover and this resort accommodated that. Food was good but not great, but over all satisfactory experience. Would recommend to family and friends
This was our first Cancun trip, and this resort was a perfect introduction. Staff were amazing and the resort was clean and organized. The purpose of this trip was relax and recover and this resort accommodated that. Food was good but not great, but over all satisfactory experience. Would recommend to family and friends
6
Cary
2 weeks ago
·
Stayed 3 nights
Beautiful resort, but food was disappointing.
Beautiful resort, but food was disappointing.
8
crystal
3 weeks ago
·
Stayed 3 nights
Wasn’t a lot to do Sunday
Wasn’t a lot to do Sunday
10
Matthew
Aug 23, 2026
·
Stayed 6 nights
Everything was very great
Everything was very great
10
Brittany
Aug 1, 2026
·
Stayed 3 nights
This was an amazing stay and the food and service was the best! Can't wait to return!
This was an amazing stay and the food and service was the best! Can't wait to return!
FAQs about Live Aqua Cancun - Adults Only - All-Inclusive
Is parking available at the property?
Yes, free valet parking is available onsite, with limited parking options.
What type of breakfast is offered and what are the serving hours?
A complimentary cooked-to-order breakfast is served daily from 7:00 AM to noon.
Does the property allow pets?
Yes, pets are allowed with a fee of USD 100 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features does the property offer?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility should be confirmed with the property directly.
What is the property's location in relation to key landmarks?
The property is located in Cancun's Zona Hotelera, a 4-minute walk from La Isla Shopping Mall and 6 minutes from the West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. It is also 0.4 miles from Hotel Zone Beaches and 4.5 miles from Delfines Beach.
Does the property have a swimming pool?
Yes, there are 7 outdoor pools available, including an outdoor heated pool. Pool access is available from 8:00 AM to 6:00 PM.
What are the policies for guests staying with children?
Children are not permitted at this adults-only property, and guests must be at least 18 years old to stay.
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Considering this hotel for your Cancun trip?
What do room rates usually look like at Live Aqua Cancun - Adults Only - All-Inclusive in Cancun?
Over the next 60–90 days, room rates at Live Aqua Cancun - Adults Only - All-Inclusive in Cancun typically land around $466 a night for two guests, ranging from $284 to $674 on peak and off-peak dates.
When is the quietest time to visit Live Aqua Cancun - Adults Only - All-Inclusive in Cancun?
Demand at Live Aqua Cancun - Adults Only - All-Inclusive in Cancun drops noticeably in June, making early summer the quietest stretch to visit. December is the busiest month, so expect heavier crowds and fuller booking windows then.
Which month has the lowest rates at Live Aqua Cancun - Adults Only - All-Inclusive in Cancun?
August is the cheapest month to stay at Live Aqua Cancun - Adults Only - All-Inclusive in Cancun, averaging $436 a night; February is the priciest at $839. August’s lower rates come even though June is the quietest month for crowds.
What kind of location and vibe does Live Aqua Cancun - Adults Only - All-Inclusive in Cancun offer?
Live Aqua Cancun - Adults Only - All-Inclusive in Cancun sits in Quintana Roo near Hotel Zone Beaches, La Isla Shopping Mall and Kukulcan Plaza Shopping Mall, making it handy for beach time and upscale shopping. The hotel suits couples and groups and leans into Luxury and Spa / Relaxation themes.
How does the nightly price at Live Aqua Cancun - Adults Only - All-Inclusive in Cancun compare to recent weeks?
The current price at Live Aqua Cancun - Adults Only - All-Inclusive in Cancun is $433 per night for 2 guests, which is typical for this hotel: within 5% of its $418 average over the last 60 days. Most nights over that period fell between $360 and $486.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-09: 537.1298316284181USD
- 2026-10-10: 450.1899634857178USD
- 2026-10-11: 448.18998456115725USD
- 2026-10-12: 440.31608893737797USD
- 2026-10-13: 431.8167768127442USD
- 2026-10-14: 437.3903103393555USD
- 2026-10-15: 445.40396995239263USD
- 2026-10-16: 432.9731802307129USD
- 2026-10-17: 440.31608893737797USD
- 2026-10-18: 453.350140789795USD
- 2026-10-19: 459.27547750854495USD
- 2026-10-20: 445.3031812438965USD
- 2026-10-21: 454.2883852020264USD
- 2026-10-22: 468.26064727783205USD
- 2026-10-23: 440.31608893737797USD
- 2026-10-24: 485.22798873596196USD
- 2026-10-25: 544.1121506103516USD
- 2026-10-26: 440.31608893737797USD
- 2026-10-27: 478.5387365142823USD
- 2026-10-28: 453.29236164550787USD
- 2026-10-29: 486.2240122924805USD
- 2026-10-30: 477.2388425231934USD
- 2026-10-31: 484.23196517944336USD
- 2026-11-01: 487.22003584899903USD
- 2026-11-02: 883.4379194458008USD
- 2026-11-03: 494.20618398132325USD
- 2026-11-04: 464.26957852783204USD
- 2026-11-05: 1034.1308509399414USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 510.1775018829346USD
- 2026-11-09: 440.31608893737797USD
- 2026-11-10: 440.31608893737797USD
- 2026-11-11: 796.6091992309571USD
- 2026-11-12: 857.485374029541USD
- 2026-11-13: 796.6091992309571USD
- 2026-11-14: 914.3704800781251USD
- 2026-11-15: 525.1457875152588USD
- 2026-11-16: 440.31608893737797USD
- 2026-11-17: 467.257615008545USD
- 2026-11-18: 440.31608893737797USD
- 2026-11-19: 940.8756539489747USD
- 2026-11-20: 836.5269296325685USD
- 2026-11-21: 652.888330065918USD
- 2026-11-22: 440.31608893737797USD
- 2026-11-23: 685.8269552368165USD
- 2026-11-24: 641.9111131835938USD
- 2026-11-25: 520.1516864959717USD
- 2026-11-26: 614.969552923584USD
- 2026-11-27: 730.7318121337892USD
- 2026-11-28: 637.8376493225098USD
- 2026-11-29: 484.23196517944336USD
- 2026-11-30: 470.2526943908692USD
- 2026-12-01: 463.26654625854496USD
- 2026-12-02: 522.3806622894288USD
- 2026-12-03: 541.1171054168701USD
- 2026-12-04: 672.8507167175294USD
- 2026-12-05: 495.20217334899905USD
- 2026-12-06: 447.3022370697022USD
- 2026-12-07: 467.2646579101563USD
- 2026-12-08: 447.3022370697022USD
- 2026-12-09: 463.2735549713135USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 8:00 AM to 6:00 PM.
- Guests under 18 years old are not permitted at this adults-only property.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 100 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Tour Desk
Activities
Swimming pool
Tennis Courts
Private beach
Garden
Beach (Nearby)
Billiards
Pool Outdoor
Outdoor heated pool
Live Music
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Services
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Poolside Bar
Breakfast in the Room
Adults Only
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Valet Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi