Residence Inn Toledo Maumee

Called specifically about the hot tub and was not told it wasn’t working, pool dirty

We stayed here specifically because it was mothers day weekend and you had a hot tub.... well the hot tub was not working, our tv only worked half the time and the property was dirty. I would ask for a refund, but i have no idea who to talk too... as it seemed everyone who worked there did not care about anything.

One of the main reasons we chose this hotel was for the hot tub & indoor swimming pool. Both were closed, no explanation.

Overall our stay was nice however, when checking into room we learned hot tub and pool were closed due to repairs. We chose this hotel because it did have a hot tub and were very disappointed on arrival to learn we were not able to use it.

It's a great place to stay, but their parking lot gets crowded after 6PM. Breakfast, pool, and hot tub are awesome. Bed is comfy.

Pool and hot tub closed at time of booking and time of stay without notification. No hot breakfast as advertised due to low staffing. No water pressure in shower/bath. Very disapointing.

Nice and clean place. Comfy bed and a kitchenette that includes enough to actuality cook something. My only complaint was that yhe jacuzzi needs to be hotter.

The hotel was good, not great. There was some dog hair in our room from a previous guest. The pull out bed was not comfortable, which wasnt a huge surprise. The pool and hot tub were excellent. Breakfast was good. There is a nice fire area with multiple grills for guests to use which was nice

Hotel staff was very nice. Room was clean. Pull out could ise a new mattress but it worked. Pool was nice and clean and breakfast was good. Would definitely stay here again.

The room was bad, toilet didn't work, pool and hot tub was not available to use and water pressure was very low, room could have use a better cleaning.

This hotel is fairly updated and nice but the cleanliness was not good. I requested two queen beds but ended up with one and a pull out sofa bed. The linens for the sofa bed had blood on them, the hot tub on our second day was cold and completely murky and gross, our floor smelled like food. The staff were very nice and responsive once we brought items to their attention.

Room smelled of pet urine. Mattress in pull out bed was also dirty and smelled horrible. Hotel agreed to change this mattress but forgot to do so for two days. This change did not resolve the horrible odor of the room. Moreover, hotel gave one roll of toilet paper for 3 people for one week and did not clean the room until the third day. Only tiny towels provided for the indoor pool. I’m shocked that this was a Marriott Property. Felt more like a Motel 8.

The good: Common areas were modern, well kept, and clean. Fireplace and seating areas in the lobby were attractive. Staff were all very friendly and helpful. The full breakfast was a nice addition to the usual amenities: decent protein options, hot foods were indeed warm and fresh, good variety of cold cereals and baked items were offered. Room was mostly reasonable, however, housekeeping did miss a few things that led me to give one less star than I otherwise would have overall. The not-so-nice: Found a used, dirty towel on the floor behind the bedroom door against the wall. Could see popcorn from a previous guest underneath the dresser. There were handprints all over the bed headboard...in positions rather suggestive of how they got there. Ick. Maintenance issue: the plumbing in the shower was rather "loose"...when you turned water on/off, the faucet and fixtures all moved about a half inch. Also, you could see marks on the floor of the tub showing there once used to be some kind of a non-skid mat on the bottom that was no longer there. It could have used one. The tub was small, has a very slick surface, and a rather aggressive slope on the bottom that made footing a bit tricky. This was a real challenge for my senior citizen mom who was traveling with me.

Clean property comfortable bed. The shower did not work in our first room and barely worked worked in our second room after they moved us

Dried up food on couch, pet hair in room stirred up my allergies made for an very restless night, the jets to the hottub were out no notice was posted to inform guests found out when i made a call to front desk. Had a hard time getting key cards to work at the door closest to my room had to try several times before i could get in. Shower would work maintenance had to come in and fix it

Not up the standards of other Marriot properties. Firstly, $3 a day up charge to park at the hotel is absurd. Not necessarily the amount, but the added fee for a necessity. Also, little things add up. Paper plates for breakfast? General wear and tear to the room to the room: scuffs and marks on the table and chair legs, big dent in the dishwasher door. Cleanliness was okay, but not excellent: look under spaces like the lip of the sink or under the ledge in the tub and you will find mold. Bedding clean, mattress well past its best. Etc. Parking though. Seriously.

Although the property was generally clean, quiet and safe overall, my entire floor (2nd floor) smelled strongly of marijuana our entire stay. The elevator smelled strongly of it as well. This was not the greatest thing to smell and be exposed to every single time we left our room. I appreciated the pet policy. I was disappointed to see many others did not clean up after their pet and I ended up stepping in one of these messes when out at dark with my own dog. I also had to call the front desk and request a hairdryer because there was not one in our room. The breakfast was good, definitely above average for a hotel breakfast. The beds were comfortable and the room was nice and clean. I would definitely stay here again but if it smelled like marijuana again, I would definitely be contacting the front desk!!

The hotel wasn’t very clean. The garbage disposal in our room smelled bad. The staff members I encountered were very friendly. I would not stay there again because of lack of cleanliness.

Room was filthy, was not cleaned after the last guest. Tooth paste all over the sinks, bedding thrown everywhere. No housekeeping on staff at the time, so we either had to clean it ourselves or stay elsewhere.

Room was not very clean and had a stale smoke smell even though the property was smoke free. The furnishings had large old stains and needed replacing. No iron in the room, went to ask for one at front desk and was told they had to wait for one to become available to bring to room. Only two luggage carts available in the entire hotel and they were rarely available as well.

Really enjoyed being abled to cook. Also enjoyed the spacious rooms.

Room was great! Sofa was very old and dirty and pull out sofa provided terrible sleeping conditions even for a child. Otherwise beds in bedrooms were fantastic and super comfy.

Rooms need updating especially those sofa beds. Wasn’t able to sit on the sofa as it was severely sunken in. Overall experience was simply ok. Breakfast was included with our stay.

Rooms are worn and outdated. Furniture was scratched and chipped, couch was worn and sink holes on every seat. The dishes in the cupboard were sticky, and the dishwasher looked like it needed cleaning. Bed was comfy, lobby was fantastic and friendly staff. Would return and hopefully the room would not be as dingy as this time.

We really enjoyed our week there , the studio suit was perfect for 2 , service team was very friendly and Accommodating, The only complaint was we had a king bed and the mattress was sagging ,we would both roll down to the middle , we did report it , but we made it work , I would stay there again

Reception desk staff person was great! The dinner suggestion was perfect. The room was huge😊

The noise from theother rooms was awful, but the place was ok, staff great. Easy check in and out, close to many restaurants

Cleanliness of the room and quiet surroundings.

Good location. Nice breakfast with great people working. The $3 self-parking fee is a scam. We could hear traffic from the highway next door. Also, my wife thought it was time for the mattress to be replaced.

This hotel is excellent...great room with a great layout, friendly helpful staff, delicious Breakfast.

Staff were attentive and responsive to any requests. This will be our preferred stop on our way to Chicago next trip. Thx!

The hotel is nice and quiet. The first room we were given had dirty sheets. the front desk person, Josh, was very apologetic and quickly got a different room. The second room is better and the bed is clean. The chairs and rest of the room are so so. Hair and dust on the chairs.

Room was spacious and comfortable very clean breakfast was delicious just wish there was bacon in addition to sausage. Staff was friendly and very polite. Will stay again if in the future if we are in Toledo, Ohio. Was in need of a nights stay due to weather conditions on way home from Michigan, Indiana.

Very nice rooms. However I reserved a room with a roll in shower and when arrived was put in room with regular tubs. My wife is disabled and needs a roll in shower to wash up. There was none available even though I had a confirmed reservation for one.

Our room was very comfortable, clean, and quiet. The staff was friendly, helpful, and knowledgeable. We liked the breakfast that was provided daily. Shout out to the staff that kept the breakfast foods well stocked and the area clean.

Short getaway front desk manager Amanda does an awesome job with her customer service skills

Second stay at this hotel and service was excellent. Will definitely stay here if I go back to the Toledo area.

The staff at the property are friendly and helpful. They fixed mibor issues with my stay quickly. The property is kept clean and is quiet.

Hotel staff was very nice. Room was clean. Pull out could ise a new mattress but it worked. Pool was nice and clean and breakfast was good. Would definitely stay here again.

This hotel is excellent...great room with a great layout, friendly helpful staff, delicious Breakfast.

The noise from theother rooms was awful, but the place was ok, staff great. Easy check in and out, close to many restaurants

It's a great place to stay, but their parking lot gets crowded after 6PM. Breakfast, pool, and hot tub are awesome. Bed is comfy.

Cleanliness of the room and quiet surroundings.

Great location amenities was great

Although the property was generally clean, quiet and safe overall, my entire floor (2nd floor) smelled strongly of marijuana our entire stay. The elevator smelled strongly of it as well. This was not the greatest thing to smell and be exposed to every single time we left our room. I appreciated the pet policy. I was disappointed to see many others did not clean up after their pet and I ended up stepping in one of these messes when out at dark with my own dog. I also had to call the front desk and request a hairdryer because there was not one in our room. The breakfast was good, definitely above average for a hotel breakfast. The beds were comfortable and the room was nice and clean. I would definitely stay here again but if it smelled like marijuana again, I would definitely be contacting the front desk!!

Good location. Nice breakfast with great people working. The $3 self-parking fee is a scam. We could hear traffic from the highway next door. Also, my wife thought it was time for the mattress to be replaced.

Clean and quiet

I didn't read the fine print to see that they charge $3.00 a day for parking. What a bunch of nonsense! This is a suburban location, not a downtown location so this is just a gratuitous charge. I stayed at the other Residence Inn in Toledo at the beginning of my trip and that is also a suburban location and they don't charge for parking; in fact this is the first time I've stayed at any Residence Inn in a suburban location and had to pay for parking. Also, the water pressure was extremally weak both for the bathroom sink faucet and the shower faucet, and the water took a while to get warm. The smoke alarm had an intermittent flashing light that disturbed my sleep; the other Residence Inn I stayed at in Toledo did not have this annoying type of smoke alarm. The people working there are kind and efficient, and the hotel seemed very clean; those are two positives.

I would definitely recommend this hotel. It’s nice and clean and the staff is very friendly. Nice location as well. Very close to many different food options. The only thing we didn’t like was the continental breakfast but that wouldn’t so I’d from staying there again.

We had a great stay here. Quiet area with plenty of places to grab food or shop nearby. We would definitely stay again!

Family of three (15 yr old) had plenty of space. Clean and spacious. However, the extra pillows for the pull out bed were stained. I brought ones from home so no biggie. Mattress on pull out bed was thinnest I have seen. And we go to hotels often. Son was sore when he woke up. Should have just slept across the couch. Pool and hot tub were big and clean. I was disappointed with no decaf coffee except breakfast. No herbal tea or cocoa except decaf green tea, which I don’t like. Breakfast was not good. Burnt dry omelets. Ham swimming in oily water. Watery oatmeal. Oranges were so bad, I couldn’t tell they were oranges. Food seemed old. All bread products in baggies which was odd. Not a deal breaker. Would happily stay here again. We will just eat out! I could only see one luggage cart for the entire hotel. Never saw it all morning. Had to make multiple trips to car, including a big cooler. Order more carts, please. One elevator said weight limit 250 lbs or one person. In a hotel? Doesn’t seem safe. Just something I thought was strange.

Hotel was dirty and the service & breakfast was dried out.

Pool hot tub and breakfast were all great

Room was spacious and comfortable very clean breakfast was delicious just wish there was bacon in addition to sausage. Staff was friendly and very polite. Will stay again if in the future if we are in Toledo, Ohio. Was in need of a nights stay due to weather conditions on way home from Michigan, Indiana.

Very inviting…loved the watermelon/strawberry infused water upon check in Breakfast buffet one of the best i’ve seen

Our room was very comfortable, clean, and quiet. The staff was friendly, helpful, and knowledgeable. We liked the breakfast that was provided daily. Shout out to the staff that kept the breakfast foods well stocked and the area clean.

The hotel was good, not great. There was some dog hair in our room from a previous guest. The pull out bed was not comfortable, which wasnt a huge surprise. The pool and hot tub were excellent. Breakfast was good. There is a nice fire area with multiple grills for guests to use which was nice

Hotel staff was very nice. Room was clean. Pull out could ise a new mattress but it worked. Pool was nice and clean and breakfast was good. Would definitely stay here again.

I would definitely recommend this hotel. It’s nice and clean and the staff is very friendly. Nice location as well. Very close to many different food options. The only thing we didn’t like was the continental breakfast but that wouldn’t so I’d from staying there again.

This hotel is excellent...great room with a great layout, friendly helpful staff, delicious Breakfast.