Is parking available at the property?

Free self-parking is available on-site. Valet parking is also offered for a fee of USD 27 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately USD 18.00 per person.

What are the standard check-in and check-out times?

Check-in time is at 4:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Raleigh's North Hills area, just a 1-minute drive from North Hills Shopping Center and 5 minutes from Crabtree Valley Mall. It is approximately 3 miles from Shelley Lake Park and 4.1 miles from Pullen Park.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no mention of a minimum age for children to stay for free.

Renaissance Raleigh North Hills Hotel

Average nightly price at Renaissance Raleigh North Hills Hotel by month, last 12 months (USD)
Month	Average price
January	$263
February	$314
March	$321
April	$303
May	$312
June	$297
July	$250
August	$268
September	$268
October	$307
November	$296
December	$270

What guests think

Travellers consistently praise the Renaissance Raleigh North Hills Hotel for its walkable North Hills setting with abundant shopping and dining nearby, and many highlight friendly, attentive staff across the front desk and valet teams.

Room experiences vary, with some guests finding them comfortable with nice views, while others report dated decor, noise from the interstate or hallways, and inconsistent climate control. Parking in the attached garage and valet are convenient, but there were reports of building-wide hot water outages, an occasional parking-deck elevator issue, and Wi-Fi that may cost extra. On-site dining and breakfast earn frequent compliments, though some reviewers found limited menus or inconsistent quality, and breakfast is not typically included. A good fit for travelers comfortable with occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attached garage self-parking and valet are convenient and widely used. Some guests reported infrastructure issues, including a parking-deck elevator outage and building-wide hot water problems, and a few noted using a nearby gym rather than an on-site one.

Related guest reviews

10

Dina

Jun 10, 2024

·

Stayed 1 night

From the moment I arrived, I was greeted by the friendliest staff! Cye and the entire team were helpful and knowledgeable and always seemed interested in helping me enjoy my time here. The room and property were clean and well maintained. I enjoyed using the gym next door and really had fun shopping and dinning… there were so many excellent choices! I will definitely return to this location next time I visit the Raleigh Durham area.

8

Jim

Jul 2, 2024

·

Stayed 1 night

The property is in a great location at North Hills in an area called Mid-town Raleigh. Great restaurants, shopping, movie theater, and many one of kind shops. It was great for me with Tesla Superchargers just outside the garage. We’ll stay there again when we return to Raleigh, NC

10

Susan

May 30, 2023

·

Stayed 1 night

Very nice area. Easy check in easy parking, and we had a UHAUL trailer. Staff was so friendly and helpful. Plenty of stores and restaurants immediately around the hotel. Definitely would stay here again.

10

Norman

Dec 19, 2024

·

Stayed 1 night

Small issue at check-in, my website and yours didn't communicate well, however it was fixed in a few minutes. All amenities explained, enjoyed the 10th floor privacy and valet parking! The location is awesome, everything in North Hills shopping is a short walk away, great food places, great shopping, felt safe!!

4

Don

Feb 24, 2025

·

Stayed 1 night

We were very disappointed with our stay. We were traveling for our anniversary and were referred to this hotel. Issue #1. The elevator from the parking deck was out with no sign to indicate this. After a night on the town, we returned to the hotel and had to walk around to the front of the hotel with luggage in tow from the parking deck in the cold at midnight. We complained to the front desk & he casually advised the elevator was down. I explained there was no sign posted which was so upsetting. Issue #2 When we get to the room the heat in our room was out and only blowing cool air. The maintenance guy came to check it and it resulted in us having to pack up and move to another room after midnight. Issue #3. We had to call to the front desk because our room had no wash clothes only hand towels and towels. Overall this hotel is too pricey to deliver this mediocrity. I doubt I will be returning and will certainly share my experience.

2

Shawn

Oct 30, 2023

·

Stayed 1 night

Unfortunately when I got there a I had to cancel because their boiler broke down and they had no hot water and had not be able to get it back working since 8am. This is usually my go to hotel when in that area so I was very disappointed. They did give me a full refund.

10

Deborah

Jun 17, 2025

·

Stayed 1 night

The hotel is located in a very nice area with a lot of options for shopping - all price points - dining and entertainment. Parking in the lower deck vs. valet parking is a plus because you can park and take the elevator up; no hotel key needed! Be sure to ask for the North Hills view side of the hotel because it is prettier than the interstate side. Breakfast was good for the $20/pp rate.

8

Sarah

Apr 19, 2024

·

Stayed 1 night

We absolutely love staying at The Renaissance Hotel most of the time. It’s a close walk to shopping and food. Staff are always excellent! We spent one night for our anniversary the first weekend in March, it was not as special as previous stays. The staff were excellent as normal. My complaint was it was hot in the room and even when someone came to look at our thermostat it stayed hot all night. We even purchased fans from Target. The worst part was their main water line busted in the middle of the night and we had no hot water to shower or freshen up before checkout. They did discount the stay but overall our stay was a 4 out of 10, normally it’s a 10 out of 10. Total disappointment from our normal stays.

8

Sarah

Jan 29, 2023

·

Helpful front desk staff. Hotel is what you would expect for the price point. Decent sized room, comfortable bed, nice toiletries. On parking... Self parking is included but is hard to find. Go down the hill for covered parking and follow signs for the hotel. The front area is tiny and used for checking in and valet. So you could easily pay for valet unnecessarily. There is an elevator in the parking garage that takes you straight to the lobby. Much easier than fighting traffic at the front of the hotel.

4

Leslie

Mar 11, 2024

·

Stayed 2 nights

The property was beautiful; however, there was no hot water during our entire stay. We were supposed to have a breakfast the morning of our departure, but because there was a broken pipe, the restaurant was closed . The staff were super nice and did what they could. Biggest problem was NO HOT WATER!!!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the hotel and rooms as clean and well kept. Others noted worn or dated furnishings, occasional odors or mildew, scratchy towels, and a few housekeeping misses.

Related guest reviews

10

Ahmad

May 28, 2023

·

Stayed 2 nights

Clean hotel rooms and friendly staff

2

Michaela

Jul 8, 2023

·

Checked in and checked out the next day. It was that bad. The carpet was FILTHY. I killed two roaches in the day and an half I was there. Description stated that all room was non smoking, this one smelled like an ashtray. No Air Conditioning in 100 degree weather. Bed had a huge dip that made it terribly uncomfortable in room 811. Someone in the parking garage scratched into my brand new 2023 Jeep and I strongly think it was the hotel staff. I asked several times to have a room change because of the air conditioning and the guy at the front desk refused and said I’ve already had the best room using the Expedia bookings. I later saw two roaches crawling into the bathroom. I asked for a refund immediately, they refused. Bed was never slept in because it was too hot to sleep. Don’t waste your time booking on Expedia- because they brought up all the rundown rooms and overcharging guests for garbage.

10

Deborah

Nov 22, 2025

·

Stayed 1 night

Easy checkin and out. Clean and quiet. Close to everything we wanted to do.

4

Megan

Mar 31, 2024

·

Stayed 5 nights

Check in at 4pm but our room wasn’t ready until 7pm and then they had the nerve to give us a hard time for requesting a late checkout on their least busy day (actually overheard a staff member complaining about what a slow day they were having with only about 30 people checking in that day). Our carpet was stained and almost crunchy/rough to the touch.

8

Stephen

Apr 17, 2023

·

Stayed 2 nights

Rooms were a little stale smelling. Actually bought a plug in freshner. Lobby smells wonderful the room not so much

10

jennifer

May 2, 2024

·

Stayed 1 night

Exceptional Hotel! The staff were friendly and efficient, the property clean, well maintained and up to date! The room was beautiful, clean with lots of space and up to date amenities! Great stay for our quick overnight stay

6

Tierra

Nov 7, 2025

·

Stayed 1 night

Lobby is lovely and well take care of, however the hotel is very dated and worn. Rooms are a bit tattered and refreshment would be much appreciated. We paid for premium accommodation by booming Renaissance, however, our stay was not as expected. Carpet, bathrooms, and room was worn and in need of updating.

6

Lisa

Aug 27, 2025

·

Stayed 1 night

I had a room at the end of the hall above the roof w/HVAC units and right beside the interstate. I'm pretty sure the entire back of the hotel is on the interstate. It was VERY loud. Really hard to sleep, bathroom smelled like mold. Food at the Italian restaurant connected to the hotel was 2 stars at best. I didn't stay long enough to check out the amenities. Nice location

10

Terry

Dec 5, 2024

·

Stayed 3 nights

Housekeeping was the best!! They cleaned our room and it was very fresh!!

10

Joseph

Apr 22, 2024

·

Stayed 1 night

Excellent stay. Great location. Room super clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable for many and can offer nice views, but several guests found them dated or small, reported noise from the interstate or hallways, and noted inconsistent climate control and amenities (e.g., paid or slow Wi-Fi, weak showers, or non-working fridges).

Related guest reviews

6

Kimberly

Mar 9, 2024

·

Stayed 1 night

It was a very average hotel with slightly below-average rooms at higher than average cost. The light fixtures and furniture felt cheap and showed signs of wear. The shower was weak, and the water was lukewarm. I called ahead to confirm room's amenities with on-site guest services and was told no coffee maker; no mini fridge; no microwave; wifi at additional charge. But hey, you get a SAFE, a hair dryer, and an iron/ironing board. There are higher quality lodging options for the same or lower pricing.

4

Miranda

Sep 1, 2024

·

Stayed 1 night

Bathroom sink was clogged and air conditioning was very loud hard to sleep.

8

Robert

Mar 10, 2025

·

Stayed 3 nights

Very clean, quiet, and comfortable, but no microwave, or free wi-fi? Even cheap hotels offer this.

8

Tony

Oct 27, 2024

·

Stayed 2 nights

The beds were not comfortable

8

Monica

Aug 11, 2025

·

Stayed 2 nights

Hotel atmosphere was extremely nice. Hotel staff was A++. Room seemed to be a tad bit small. Furniture was a bit worn. Not as modern looking as the online photos. Would stay here again.

4

Emilio

Mar 9, 2025

·

Stayed 3 nights

Couldn’t sleep past 6am, people slamming doors, talking loud, you can hear everything outside. I wouldn’t choose this hotel again for my stay.

10

September

Jul 13, 2025

·

Stayed 1 night

Great city view. Everything was so clean comfortable. Spacious. Located in a great area

8

Mary

Jun 9, 2024

·

Stayed 1 night

Everything was perfect except for the beds. Very uncomfortable mattress.

10

Deborah

Jun 17, 2025

·

Stayed 1 night

The hotel is located in a very nice area with a lot of options for shopping - all price points - dining and entertainment. Parking in the lower deck vs. valet parking is a plus because you can park and take the elevator up; no hotel key needed! Be sure to ask for the North Hills view side of the hotel because it is prettier than the interstate side. Breakfast was good for the $20/pp rate.

6

Lisa

Aug 27, 2025

·

Stayed 1 night

I had a room at the end of the hall above the roof w/HVAC units and right beside the interstate. I'm pretty sure the entire back of the hotel is on the interstate. It was VERY loud. Really hard to sleep, bathroom smelled like mold. Food at the Italian restaurant connected to the hotel was 2 stars at best. I didn't stay long enough to check out the amenities. Nice location

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, professional, and responsive across front desk and valet. There are also reports of check-in delays, booking or payment mix-ups, and occasional unhelpful interactions.

Related guest reviews

10

Mark

Sep 17, 2024

·

Stayed 2 nights

Great stay and Dakota valet is the most entertaining!

2

Tabitha

May 19, 2024

·

Stayed 1 night

The staff needs some work. My husband and I who are Marriott Bonvoy members were denied breakfast rudely by a female front desk employee. The first room that we were given had no working AC in the room and fridge was warm. I am so disappointed and dissatisfied!

8

Sorien

Oct 12, 2025

·

Stayed 1 night

Right in the middle of North Hills means lots of shopping and restaurants right outside the hotel. Front desk staff were excellent. Towels are scratchy, only one hook and one short towel bar in bathroom and our keurig didn’t work but there was coffee in the lobby in morning.

10

Jason

Sep 21, 2025

·

Stayed 2 nights

Emily made us feel welcome and at home.

6

Monquetta

Mar 2, 2025

·

Stayed 1 night

The hotel said you all didnt book my room correct and when i arrived they didnt have a room. They then gave me a downgraded room and when i went to pay for the incidental deposit they recharged me the full price of the room again $317 extra an then tells me they issued a refund and its up to my bank when the money returns back to my card. This was a horrible experience!

6

Lauren

Aug 11, 2024

·

Stayed 1 night

This was my second time staying at this hotel. I booked through Expedia and requested 2 adjoining rooms or 2 rooms next to each other. I called the morning of my arrival to confirm this request and also request a crib. The gentleman I spoke with let me know I would receive a call back. I never heard back so called at 2pm asking if the rooms would be ready. I waited in the hotel lobby with my 4 young kids until check in at 4, at which time only one room was ready. My next room was ready after we went to dinner around 7 but no one called to let me know. I believe they are very short staffed. The valet was excellent and very friendly and professional.

10

Tina

Oct 12, 2025

·

Stayed 1 night

Excellent staff and amazing location.

10

Robin

May 18, 2025

·

Stayed 1 night

The front desk staff were super helpful, especially Emily. I had to call down at 1:45 am because the room next to me was playing music so loudly it woke me up. The front desk promptly took care of the issue and it was resolved effectively. The breakfast buffet was well stocked. Shopping and dining nearby was excellent. Super convenient to walk around and get fresh air. Target is also close by if you need any supplies. There is ample parking in the attached garage, as well as valet if needed. Overall, the stay was lovely and I would go back.

2

John

Mar 2, 2025

·

Stayed 1 night

Terrible service and area

8

Beverley

Sep 15, 2024

·

Stayed 3 nights

Hotel staff was very informative

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AI-generated summary based on recent guest reviews

Location

Exceptional North Hills location with abundant shopping, dining, and entertainment within easy walking distance; guests also cite straightforward access and nearby parking. Some recommend requesting a city/North Hills view to avoid highway-facing noise.

Related guest reviews

10

Linda

Jan 5, 2023

·

Stayed 1 night

What a fantastic location! The North Hills Mall area provided excellent shopping and dining options, all within walking distance. The hotel was immaculate! One of the best stays we have had. I cannot recommend this hotel highly enough. Would definitely return!

10

Jennifer

Dec 26, 2024

·

Stayed 3 nights

Amazing stay for our first time in Raleigh. Location in North Hills surrounded by great shopping and dining combined with fantastic service and comfort made our visit so memorable. I would highly recommend this hotel!

10

Meghan

Apr 5, 2024

·

Stayed 1 night

Great hotel in the perfect location. Walking distance to amazing bars restaurants shopping and gym. Will definitely stay here again.

10

LaShawn Smith

Sep 29, 2025

·

Stayed 3 nights

This hotel was absolutely wonderful ❤️ I loved the area. Everything was in close proximity… no rental car needed ❤️

8

Sorien

Oct 12, 2025

·

Stayed 1 night

Right in the middle of North Hills means lots of shopping and restaurants right outside the hotel. Front desk staff were excellent. Towels are scratchy, only one hook and one short towel bar in bathroom and our keurig didn’t work but there was coffee in the lobby in morning.

10

Deborah

Jun 17, 2025

·

Stayed 1 night

The hotel is located in a very nice area with a lot of options for shopping - all price points - dining and entertainment. Parking in the lower deck vs. valet parking is a plus because you can park and take the elevator up; no hotel key needed! Be sure to ask for the North Hills view side of the hotel because it is prettier than the interstate side. Breakfast was good for the $20/pp rate.

10

David

Sep 7, 2025

·

Stayed 2 nights

Great staff and great room.Great restaurant choices wthin ealking range.

10

Kevin

Feb 12, 2025

·

Stayed 1 night

Great place to stay, dining and shopping is walkable.

10

Agnieszka

Feb 10, 2025

·

Stayed 1 night

Great convenient location with lots of shopping and dining.

10

Shantel

Aug 28, 2024

·

Stayed 1 night

Great stay! I loved the location of the hotel and the perks of accessing Target from the hotel instead of driving. Lots of walkable restaurants and shopping nearby plus an amazing bookstore.

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AI-generated summary based on recent guest reviews

Dining

On-site restaurant and breakfast receive frequent compliments, though breakfast is typically not included. Some guests encountered limited menus, unavailable items, occasional closures due to maintenance issues, or average food quality.

Related guest reviews

10

Karen

Oct 4, 2024

·

Stayed 2 nights

We have stayed before and enjoy the location being convenient to shopping, but this time we tried the new restaurant and were happily surprised. Leo’s has fantastic Italian food and the waitstaff are outstanding!

8

VICTOR

Jul 21, 2025

·

Stayed 3 nights

No breakfast included

10

Shawnell

Jun 1, 2024

·

Stayed 1 night

The checkin process was smooth. I got there a little early and my room was ready. The front desk staff were friendly and helpful. I had lunch at the hotel’s restaurant and it was amazing. The bartender was nice enough to make me a mocktail (they aren’t on the menu), which was amazing. My room was clean. I thought the pillows were a so soft, which is my only complaint. I had the buffet breakfast which was really good. Also, they had turkey sausage which was a plus. Restaurants were in walking distance. I would stay at this hotel again.

10

Skylar

Oct 6, 2024

·

Stayed 2 nights

stayed here for 2 nights for my birthday & anniversary trip and it was great! hotel was beautiful, room was very clean spacious, walking distance to so many shops & food, valet parking was so convenient and helpful. we also are at the italian restaurant in the hotel which was amazing and the service was so great.

10

Aaron

Jun 30, 2024

·

Stayed 1 night

Great staff, clean room, bar staff was amazing!

8

Christine Nicole

Jan 8, 2023

·

Stayed 19,364 nights

This is a beautiful property with easy parking, great access to shopping and a multitude of restaurants. Our room was 519, we found it to be extremely noisy due to being faced towards a multi lane highway. The room itself was beautiful, just very disruptive due to noise. My husband ate at the restaurant on premises, and found that at least 3 items listed on menu were not available, which was disappointing and ultimately made him leave to eat elswhere. The staff was very nice during check-in and throughout our short stay.

10

Deborah

Jun 17, 2025

·

Stayed 1 night

The hotel is located in a very nice area with a lot of options for shopping - all price points - dining and entertainment. Parking in the lower deck vs. valet parking is a plus because you can park and take the elevator up; no hotel key needed! Be sure to ask for the North Hills view side of the hotel because it is prettier than the interstate side. Breakfast was good for the $20/pp rate.

10

Robin

May 18, 2025

·

Stayed 1 night

The front desk staff were super helpful, especially Emily. I had to call down at 1:45 am because the room next to me was playing music so loudly it woke me up. The front desk promptly took care of the issue and it was resolved effectively. The breakfast buffet was well stocked. Shopping and dining nearby was excellent. Super convenient to walk around and get fresh air. Target is also close by if you need any supplies. There is ample parking in the attached garage, as well as valet if needed. Overall, the stay was lovely and I would go back.

4

Leslie

Mar 11, 2024

·

Stayed 2 nights

The property was beautiful; however, there was no hot water during our entire stay. We were supposed to have a breakfast the morning of our departure, but because there was a broken pipe, the restaurant was closed . The staff were super nice and did what they could. Biggest problem was NO HOT WATER!!!

6

Lisa

Aug 27, 2025

·

Stayed 1 night

I had a room at the end of the hall above the roof w/HVAC units and right beside the interstate. I'm pretty sure the entire back of the hotel is on the interstate. It was VERY loud. Really hard to sleep, bathroom smelled like mold. Food at the Italian restaurant connected to the hotel was 2 stars at best. I didn't stay long enough to check out the amenities. Nice location

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14 $448	15 $350	16 $243	17 $243
18 $289	19 $1,016	20 $598	21 $599	22 $979	23 $327	24 $286
25 $232	26 $313	27 $1,048	28 $1,048	29 $242	30 $228	31 $257

Su	Mo	Tu	We	Th	Fr	Sa
1 $223	2 $397	3 $500	4 $603	5 $375	6 $1,014	7 $382
8 $261	9 $397	10 $604	11 $697	12 $380	13 $382	14 $1,019
15 $261	16 $448	17 $820	18 $820	19 $380	20 $380	21 $380
22 $242	23 $245	24 $235	25 $246	26 $251	27 $181	28 $214
29 $230	30 $303

Renaissance Raleigh North Hills Hotel

Prices for Renaissance Raleigh North Hills Hotel

Monthly average prices

About this property

Location

Room options

Club Room, 2 Queen Beds

Club Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Club Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Accessible, Tub)

Deluxe Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, Multiple Beds

Room, 1 King Bed (Hearing Accessible)

Club Room, Multiple Beds

Deluxe Room, 2 Queen Beds (Hearing Accessible)

Deluxe Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Guest reviews of Renaissance Raleigh North Hills Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Renaissance Raleigh North Hills Hotel

Prices for upcoming dates