Candlewood Suites Galveston by IHG

Very misleading was told I was going to have a studio with living area and double bed when I came to the property they said they only had single beds with the living area that when I booked a studio that meant just a kitchenette, hot tub did not work. Along with the car key every time we left I had to reprogram it. There were water, stains or mold on the ceiling and curtains

The view of the pool and location of hotel was very convenient.

We enjoyed our stay, and we had a small dog with us. We were impressed with the pet friendly amenities. The Front desk personnel were friendly and assisted us with the TV's that had been left from the last guest with cords in the wrong place. He had us up and running in no time. we booked 3 rooms, and all very clean and well appointed. Great location, easy to find.

The hotel staff was very friendly. We had the one room suite and it was very comfortable and roomy. The pool and hot tub were very clean. The hotel was slightly dated but we would definitely stay again. Walls were thick so you didn’t hear all your neighbors and we slept amazing. Overall I enjoyed our stay there

Picture of pool dod not match facilities

Check in was smooth and were greeted with a smile whole second floor smells like 2 cycle engine oil and our room door did not latch tightly to the door frame and the beds are advertised as queen beds more like twin xl’s. Check out was a breeze also

Nice and clean and staff are responsive

It’s old. And there’s a smell, maybe they need to deep clean the carpets

when we were evaluating the reviews for the hotel it appears they were not true. I am getting feedback from the guys it was horrible they only sleep there for a few hours. Very dirty and team didn’t even want to take showers. They arrived at 5:00 a.m. and most guys have already left the hotel

Hair all over the bathroom and smelled musty

The hotel was way over priced, the hotel smelled like mold and mildew, the door was loose, the amenities in the room were old and outdated. The front desk clerk that was checking guests in had a poor attitude.

Very clean

Very nice place, very clean inside and out ,

The room was very clean and comfortable. The bed slept very well. the entire hotel was very clean and quite and the staff very friendly. I will absolutely stay there again.

Clean and quiet

Check in was smooth and were greeted with a smile whole second floor smells like 2 cycle engine oil and our room door did not latch tightly to the door frame and the beds are advertised as queen beds more like twin xl’s. Check out was a breeze also

Clean, comfortable, and quiet! Staff was helpful and friendly. Room had a regular refrigerator, two burner cooktop stove, comfortable bed, recliner, dishwasher, and utensils ( pots, pans, etc.)

Room was ok. Bed was too small not queen as advertised. Property was not kept up with. Will only go back as last option.

The icemaker in the refrigerator did not work, and the phone in the room did not even have a plug, so it was useless and made me feel unsafe. I believe I should get some type of refund. The room was way over priced.

The property itself was average however it was difficult to sleep due to the noisy refrigerator (rattling and buzzing noise) in the room. It was so loud. I reported it to the front desk the following morning at checkout.

The air conditioning was a problem not cold enough

The room was clean and smelled good. In room fridge is huge with ice maker. Nice to be able to cook food in your room instead of spending money to eat out all the time. The desk staff were very friendly and helpful. Great location, easy to drive straight down 61st street to the beach, and shopping or downtown to Strand. Only downfalls shower curtan is not waterproof and allowed water to go EVERYWHERE lol. The other downfall was that bed was no where near a queen size, but a full size mattress (I have a queen at home). But overall I would definitely stay here again!

The hotel staff was very friendly. We had the one room suite and it was very comfortable and roomy. The pool and hot tub were very clean. The hotel was slightly dated but we would definitely stay again. Walls were thick so you didn’t hear all your neighbors and we slept amazing. Overall I enjoyed our stay there

Room was very spacious, comfortable beds and amazing kitchenette!

Came down for Business and stayed an extra night. Very comfortable rm… very spacious would of been better with a King bed.. but nice

Check in was smooth and were greeted with a smile whole second floor smells like 2 cycle engine oil and our room door did not latch tightly to the door frame and the beds are advertised as queen beds more like twin xl’s. Check out was a breeze also

Clean, comfortable, and quiet! Staff was helpful and friendly. Room had a regular refrigerator, two burner cooktop stove, comfortable bed, recliner, dishwasher, and utensils ( pots, pans, etc.)

Nice and clean and staff are responsive

Bad service

We checked in after a fishing trip and of course we’re dirty and tired. We use our towels to take a shower so my husband went and asked for more because we also went to the pool and took more showers. The lady was rude bothered We were even asking for towels because she was on her phone and Hinted at the fact of us wanting to steal towels because we were asking for more. So I rated one star for the fact that we only requested one thing our stay which was the towels and it was a problem.

The manager was great.

Excellent service.

The only thing I can say we liked about this property was the comfy beds, other than that this hotel sucked. To start they had some new guy working the front who didn't know what the heck he was doing. We prepaid for our room, and he kept telling my husband that he needed to pay. After about 30 minutes I am assuming it was his manager yelling at him over the phone that she had already had the keys ready for the guest who had already prepaid. Later in the evening my husband and I decided to take our daughter to the pool and an employee was literally outside in the front of the hotel smoking weed with some guy. This should've been our que to leave but we stayed. Now its bedtime and we are all sleeping until we were woken up at 4 am to people running up and down the hall laughing so loud. This went on for about 2 hours no lie. Finally, we fell back asleep to be woken up AGAIN by someone playing loud music. This really set my husband off and he went downstairs to complain but of course no one was in sight. Then he saw who it was playing the loud music and believe it or not it was a worker cleaning. My husband came back to room and said LET'S GO! I am honestly disappointed because the hotel was very clean, and the beds were some of the most comfortable beds we have slept in. But we will NOT be back especially for the price we paid to endure all that we did for one night.

The room was very clean and comfortable. The bed slept very well. the entire hotel was very clean and quite and the staff very friendly. I will absolutely stay there again.

Great service and the staff was fabulous! Little hiccup with our toilet but they took care of it immediately. Price was reasonable especially with our stay being durning peak season.

The view of the pool and location of hotel was very convenient.

Pretty nice place to stay to get on a cruise the next day

The hotel was close to where we needed to be for the next day

Good location.

I loved the location within minutes from food and shopping stores.

We opened our curtains and saw a big dump yard Quite a Site trash and old tires.

Manager was excellent with food suggestions and things to do around the area, prior to our cruise. Very nice room.

The room was clean and smelled good. In room fridge is huge with ice maker. Nice to be able to cook food in your room instead of spending money to eat out all the time. The desk staff were very friendly and helpful. Great location, easy to drive straight down 61st street to the beach, and shopping or downtown to Strand. Only downfalls shower curtan is not waterproof and allowed water to go EVERYWHERE lol. The other downfall was that bed was no where near a queen size, but a full size mattress (I have a queen at home). But overall I would definitely stay here again!

We enjoyed our stay, and we had a small dog with us. We were impressed with the pet friendly amenities. The Front desk personnel were friendly and assisted us with the TV's that had been left from the last guest with cords in the wrong place. He had us up and running in no time. we booked 3 rooms, and all very clean and well appointed. Great location, easy to find.