Amerik Suites Behind Mall Del Norte

Elevator wasn’t working, not enough cleaning

Pool was out of service and no bathtub as stated on the app. Overall good stay.

From the front desk to the cleaning staff every one was very professional. Rooms clean Breakfast was delicious The only thing I would ask the owner is to have the AC checked. The room and hall smelled humid. Also elevator needs to inspected.

It is hard to find a good affordable hotel in Laredo. Comfort Inn has excellent amenities! Gym, continental breakfast, wonderful bedding and installations. I am definitively coming back to enjoy more stays with them.

rooms great size but parking lot very, very limited and small

Staff was friendly and expedient. Room was as described. Only let down was parking area. Not very many spaces for amount of people staying there. Took some time to find a spot and spaces were small making it harder to move in and out of.

While the staff were very friendly and the property was clean, I wouldn’t rate it highly overall. The property is in need of upgrades, the elevator was unreliable, the room doors appeared to have been pried open and poorly patched, the water pressure was weak, and parking was difficult.

The purpose of the stay was to enjoy some days in a pool, but it was in maintance so we could not use it. There was no announcement in the page about that. 😡

Everything was very good, check in, room very clean and comfortable. Only thing wrong was the parking. There were cars with no handicap placards or no handicap plates displayed parked in the reserved for handicap and we had to park in a no parking area by the trash bin risking our truck being towed. Aside from that, it was a great stay.

The property was very clean and the staff was very nice but when we checked in, they could not find my confirmation because the payment was under one name and the confirmation was under another name...both the same last name though. Apparently, the credit card was under my daughters name because she booked the room for us but she input my credit card. This was an issue for the front desk and it was my credit card that should have been use (the one that was input at the time of booking). The property did have some issues. The pool was empty...no water. The room had some foundation issue because the floors were very uneven. The bathroom did not have an electrical outlet. The area with the big mirror had no outlet. The outlet was at the desk area and at the bed.

Every good except found a roach in my bathroom after only 30 minutes of check I

Bedding was comfortable but floor was not clean, we had to clean the floors prior to taking a shower.

The staff was amazing and would be the only consideration to come again. Very polite, kind and helpful. My restroom had blood on the wall, after reporting the issue, it still wasn’t cleaned. The phone did not work in the room. The pull out mattress was still in new plastic, I requested bedding and removal of the plastic - no one came to set it up. I had to get a sheet to dress the mattress. The mattress itself was not comfortable. The main mattress was comfortable. Additionally for both nights of my stay, my key card wouldn’t work. I had to come down from walking up to my room - to have my key card reactivated for entry. Having to make my kids wait outside our door until it was resolved. The breakfast was decent! I enjoyed the different options. All items stayed filled and was clean.

Needs a remodel, hallways are dirty

As we walked in to the room we found an unopened can of beer in the closet. Also, an electronic cigarette plugged in charging on the night stand. Also the towels were dirty and stained.

Excellent! Very clean and friendly staff..Highly recommend this place!!

I was pleasantly surprised on our room, it felt spacious because of the high ceilings. It was very clean and modern. It had a sofa and sitting area. The air conditioner worked but the room felt somewhat humid. We had a great continental breakfast including in the price. A very nice selection to choose from. Very clean and well lit. I would definitely stay again!

Nobody at front counter upon arrival, waited 15 min and no way to contact. Room was not vacuumed and set of hand towels were visibly soiled and folded for use. Find another place to stay if going to Laredo

Stay was average-to-poor. Aside from bed and pillows being comfortable, the following negatively affected our stay: the shower door was of the sliding type and would not shut…had to place a hand towel between sliding door and stationary portion for it to remain shut and water not be spread to bathroom floor; the shower, water pressure was poor and water was cold; the hotel had a strong scent of cleaner agents throughout stay, in lobby and room; ceiling tiles missing in hall exiting elevator and wires sticking out; hallway had large stains on carpet; room door had large stain on it; shower tile had long crack (about 3 feet long).

Loved our 2-night stay. Room was very clean and beds were amazing not to mention the pillows. Staff were super friendly and helpful from the front desk to housekeeping team. Breakfast was good. I would definately return.

The property is well maintained but is showing its age in some areas. The rooms are quiet and spacious. Bed was comfy and A/C was great!

The TV was not working and it looked like someone either threw a remote or a punch at the TV. Why would you put someone in a room with a non-working TV?

The hotel is super nice and the rooms are spacious. However, when I try to do my check-in, the counter person took more than 40 mins to provide me with a room. They didn’t have it ready, although I arrived past their check-in time. I wasn’t pleased about this.

Very comfortable beds, loved their pillows.

No h2o pressure. Tv was junk. Hot water not hot.

The staff was very nice. Very accommodating we were there for a funeral and allowed us to check in an hour early. We paid around 130 a night. The reason for the low-scoring is that the room carpet felt sticky and gooey. It was not comfortable to walk on without shoes so I kept my slippers on the whole time. I think overall it was bad ventilation. Even the sheets would feel kind of moist if you left the AC on running. It wasn’t horrible. It was just OK.

While the staff were very friendly and the property was clean, I wouldn’t rate it highly overall. The property is in need of upgrades, the elevator was unreliable, the room doors appeared to have been pried open and poorly patched, the water pressure was weak, and parking was difficult.

Everything was great except there was no hot waters in the shower.

I was pleasantly surprised on our room, it felt spacious because of the high ceilings. It was very clean and modern. It had a sofa and sitting area. The air conditioner worked but the room felt somewhat humid. We had a great continental breakfast including in the price. A very nice selection to choose from. Very clean and well lit. I would definitely stay again!

Room 117 did not have blinds on the window and it was a bit difficult to sleep with all the sunlight in the morning.

Friendly service...breakfast lady very sweet... Jacqueline desk mgr good

The hotel is super nice and the rooms are spacious. However, when I try to do my check-in, the counter person took more than 40 mins to provide me with a room. They didn’t have it ready, although I arrived past their check-in time. I wasn’t pleased about this.

Great Service

The staff was very nice. Very accommodating we were there for a funeral and allowed us to check in an hour early. We paid around 130 a night. The reason for the low-scoring is that the room carpet felt sticky and gooey. It was not comfortable to walk on without shoes so I kept my slippers on the whole time. I think overall it was bad ventilation. Even the sheets would feel kind of moist if you left the AC on running. It wasn’t horrible. It was just OK.

The receptionist...not very welcoming at all, looks like she didn't like her job

The reception staff is very rude and takes a long time to serve you. I recommend that you remove the staff that is there on Wednesday, February 5th at night.

Nobody at front counter upon arrival, waited 15 min and no way to contact. Room was not vacuumed and set of hand towels were visibly soiled and folded for use. Find another place to stay if going to Laredo

During check-in, I was told my reserved room was not available. I requested a double queen, and they had only a single king available. An upgrade would’ve been great… A downgrade not acceptable! Refund of the difference was just not acceptable to me. They ended up giving me an extra discount off the king room in hopes that would make me happy. Not happy. Sure an extra $20 off the King room sounds good, but I had to contact Expedia to get a refund of the difference which is an extra step that I shouldn’t have had to take. In speaking to the manager, turns out the OWNER, himself, had occupied my room the day before and did not check out in time for it to be cleaned… from my understanding, he didn’t check out till after 4 PM. Of all people, I would think the owner would put his customers and their reservations first! He is neither considerate nor thoughtful of his customers. He should have checked out, put his luggage aside, and taken care of what he needed to - allowing housekeeping to clean the room. He could have stayed in a different room that was available if he needed another night. OR they shouldn’t have allowed anyone to book the last room if they knew that there was an issue with my room. Definitely not impressed with the owner and not impressed with the property. I won’t be staying there again.

Great place to stay Breakfast was good. Staffed excellent. Very clean.You felt safe.

Loved our 2-night stay. Room was very clean and beds were amazing not to mention the pillows. Staff were super friendly and helpful from the front desk to housekeeping team. Breakfast was good. I would definately return.

Awesome location and great quality mattress.

There were allot of shady locals

The hotel has a great location, close to main streets and shops. The beds were amazing. Breakfast is ok. I recommend it for a family short trip.

Good quality / Service for the price paid. Excelent option to stay for shopping.

The location! It was perfect for our itinerary that weekend; close to what we needed.

Enjoyed my stay at this hotel; It felt safe and & staff was very helpful and friendly. Room was clean and enjoyed an early breakfast with other guests. I will definitely be staying again at his hotel.

Good location, beds were very comfortable. We will definitely be back

Good location, excellent service, clean

Great place to stay Breakfast was good. Staffed excellent. Very clean.You felt safe.

Stayed for a couple of days. Comfortable, safe area, centrally located, free breakfast always a plus. The place was a little unkept but was not totally run down.

Second time staying here. Great stay. The breakfast in the morning is done with care, so sweet. Very clean hotel. It’s nothing fancy or expensive, but for the price it’s definitely where I’ll go every time.

Clean room, very comfortable bed, friendly staff and enjoyed a good breakfast the following morning.

Very clean, nice service, good breakfast

It is hard to find a good affordable hotel in Laredo. Comfort Inn has excellent amenities! Gym, continental breakfast, wonderful bedding and installations. I am definitively coming back to enjoy more stays with them.

The staff was amazing and would be the only consideration to come again. Very polite, kind and helpful. My restroom had blood on the wall, after reporting the issue, it still wasn’t cleaned. The phone did not work in the room. The pull out mattress was still in new plastic, I requested bedding and removal of the plastic - no one came to set it up. I had to get a sheet to dress the mattress. The mattress itself was not comfortable. The main mattress was comfortable. Additionally for both nights of my stay, my key card wouldn’t work. I had to come down from walking up to my room - to have my key card reactivated for entry. Having to make my kids wait outside our door until it was resolved. The breakfast was decent! I enjoyed the different options. All items stayed filled and was clean.

I was pleasantly surprised on our room, it felt spacious because of the high ceilings. It was very clean and modern. It had a sofa and sitting area. The air conditioner worked but the room felt somewhat humid. We had a great continental breakfast including in the price. A very nice selection to choose from. Very clean and well lit. I would definitely stay again!

Excellent place to stay, hope the breakfast were a little more

Great place to stay Breakfast was good. Staffed excellent. Very clean.You felt safe.

Beds were great. Breakfast not so great And disappointing

Loved our 2-night stay. Room was very clean and beds were amazing not to mention the pillows. Staff were super friendly and helpful from the front desk to housekeeping team. Breakfast was good. I would definately return.