Is parking available at the property?

Uncovered self-parking is available on-site for a fee of USD 9 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily. Specific serving hours are not provided.

Are pets allowed at the property?

Pets are allowed with a fee of USD 100 per accommodation, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities, and elevators. Specific details on accessible rooms and bathrooms are not provided.

What is the location like in relation to key landmarks?

The hotel is located in Richmond (North Chesterfield), within a 15-minute drive of the University of Richmond and Virginia Commonwealth University. It is 16 miles from Short Pump Town Center and 9.2 miles from Broad Street.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool, which is open from May 12 to October 04. Specific operational hours are not provided.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hyatt Place Richmond Arboretum Hotel in Richmond

Average nightly price at Hyatt Place Richmond Arboretum by month, last 12 months (USD)
Month	Average price
January	$124
February	$131
March	$168
April	$127
May	$138
June	$143
July	$134
August	$121
September	$124
October	$134
November	$148
December	$122

What guests think

At Hyatt Place Richmond Arboretum, travelers often praise friendly staff, generally clean, spacious rooms, and a quiet, convenient location near shops and highways, but they also report inconsistencies in upkeep and amenities that can affect comfort and convenience.

A widely cited downside is a per-night self-parking fee, sometimes presented via third-party QR code, which many guests found unexpected. Room feedback frequently notes very small bathrooms, occasional noise or HVAC issues, and some suites lacking microwaves; sofa beds are often uncomfortable. Breakfast feedback is mixed, and facilities show wear with occasional elevator, pool, or gym issues and no full restaurant. Expect a convenient stay with personable service, but confirm parking charges and room features that matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Self-parking carries a nightly fee that many found unexpected. Facilities show limitations and maintenance gaps (occasional elevator outages, pool cleanliness/closures, fitness room shortages), and there’s no true restaurant with only a limited bar setup.

Related guest reviews

8

Robin

Jun 15, 2025

·

Stayed 1 night

This Hyatt is nice overall. I think that it is a very traveled hotel and the staff is a low ratio to the amount of guests this hotel accommodates. It is also misleading about the bar and restaurant. There is no restaurant here. You can get a very very small selection of food items. They do have a bar area where you can get wine and beer. But it is really nothing more than a typical market in most hotels. That felt a little disappointing so I just wanna help people realize that with my review.

8

Bradley

Mar 30, 2025

·

Stayed 2 nights

clean. nice. breakfast burritos were excellent. used the exercise room and peloton bike in particular. was glad I saw picture online showing that the bike had clipless pedals and brought the proper shoes. But, I'd suggest getting pedals with clips and it would get more use.

6

Jennifer

Sep 15, 2025

·

Stayed 1 night

The hotel staff were all professional and friendly and the room was clean. The hotel requires a $9.00 per day parking fee and the breakfast was less than adequate.

8

Dirk

May 26, 2024

·

Stayed 1 night

The room was as expected, other than the beds were double size rather than a traditional queen. The gym facilities were a wreck however: one of two treadmills out of order, no water and the AC wasn’t functioning properly so the room was sweltering.

6

Jessica

Jul 25, 2025

·

Stayed 3 nights

Staff was very friendly and room was huge. Breakfast was OK a little lacking. Pool was very dirty. Room and hotel were dated and offered no bathroom amenities. You have to pay $9 a night to self park in their unsecured parking lot. I would stay somewhere else next time.

8

Anthony

Jul 11, 2024

·

Stayed 1 night

Stayed there previously and Discovered on this trip that they now charge $9 dollars per night to park. This was one of the reasons I stayed there prior

10

Linda

Jan 31, 2023

·

Stayed 1 night

The property was very nice and clean. My only issue was only one elevator was working and it was a busy weekend.

6

Mark

Oct 2, 2025

·

Stayed 1 night

Bar closed Were Painting

6

Hollie

Jun 1, 2025

·

Stayed 1 night

Only one working elevator. Good breakfast. Horrible mattress on fold out couch. Not enough towels or washcloths.

8

Katherine

Aug 8, 2025

·

Stayed 1 night

We had an easy, quick check in. Overall, the room was nice however we noticed the morning after our stay there were lots of little ants all over the room. My son slept on the pull out sofa and the mattress was kind of uncomfortable. The breakfast was good and had lots of options. The gym equipment was nice, however there were no towels and the water bubbler was empty. We did let the front desk staff know about the ant issue and they were very apologetic and offered us Hyatt points towards a future visit.

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Cleanliness

Cleanliness is inconsistent: many note very clean rooms, while others report dirty carpets or linens, pests (ants/roaches), mold/musty odors, and occasionally empty toiletries. Housekeeping frequency can be limited.

Related guest reviews

6

Adam

Jul 6, 2024

·

Stayed 2 nights

Carpets weren’t good and there was no house cleaning

2

Ahmed

Aug 25, 2024

·

Stayed 1 night

Not Clean, the shampoo and body wash were empty

4

Thomas

Mar 14, 2025

·

Stayed 4 nights

It is unfortunate that I can not give a very good review of Hyatt Place Richmond/ Arboretum. From the front sliding door that squeals as it opens and closes, to the ugs that appear as if it been far to long since it's last shampoo. At first my room 504 appeared clean until I spent more time there with the lights on and then I started to noticed what was and wasn't cleaned or dusted. The switch on the bedside light did not work. So I had to unplug it. The pressure of the shower was non-existant. In other words, if you don’t stand directly under the shower head, you woukd not get wet. I was there for four night and no one ever came into my room to make tge bed, change the sheets or empty the trash. As building policy posted in the elevator. Now for the breafast. Nope, don't do it. The sausage, and eggs are very well over cooked. You're better off eating somewhere else, as I did.

8

Heather

Oct 2, 2023

·

Stayed 4 nights

The front desk personnel were kind, attentive, and check in was a breeze. outside grounds are well maintained, though I do agree with other reviews that the carpets in this location are due for an upgrade. With the traffic hotels see though, it’s a negligible offense. Breakfast in the morning was top notch. I was incredibly pleased with the availability of oat milk among the beverage choices – this is the first hotel I’ve seen with it! The coffee is delicious, the fruit is fresh, and the buffet is well maintained. The room was well kept, and smelled wonderful. The A/C blew cold, the shower poured hot, and the mini coffee maker worked well. Plus the fridge worked! Too often we have been in rooms where the fridge didn’t work. The beds are firm, the pillows feel like clouds, and the couch is acceptable. The couch DOES pull out, but it hadn’t been cleaned. There was a half empty wallet underneath, as well as dirt and crumbs underneath the cushions as soon as you lifted them off. The cover on top of the mattress that protects it from rips was covered in crumbs, dirt, and hair. Obviously it’s not been removed and washed. The shelf where the fridge was is dusty and has not been wiped down either. There also isn’t a microwave in the room! There is now an $8 a day parking fee as well. Next door’s hotel still offers free parking. The bathroom was also caked in dust in the corners, though the toilet and shower were clean. All in all, I would absolutely choose this hotel again.

4

Sivonna

Oct 19, 2025

·

Stayed 2 nights

Once, checked in & found hair in the bathroom in the tub...on the floor... Stain on my bed sheets Didn't like the hotel at all

10

Robert

Oct 26, 2025

·

Stayed 1 night

Very clean. Staff was very courteous and professional. Unfortunately, we had to leave before breakfast

2

Patrick

Jun 10, 2024

·

Stayed 1 night

The waking. Entering the parking lot the night of the reservation greeted with multiple large QSR signs to scan to pay to park or face the consequences. Entering the lobby (this was in the evening) found a line to check in which was taking some time due to guest with check in problems. While waiting enjoyed the multiple large QSR signs to ensure you paid for parking. At check in found the $8.00 parking was actually $9.00. Entering the room greeting with a musty odor, old unclean carpeting, and a rather large stain of unknown origin on the sofa. Avoiding the sofa sat on the desk chair and was greeted with a very nasty odor coming from the chair cushion. Room dimly lit which helped hide the lack of cleanliness. Bathroom sink had no stopper so enjoyed the inside view of the sink plumbing while hoping nothing was dropped into the basin as it would be lost down the drain. Woke up to the best surprise of all live BEDBUG in the sheets which I squashed and found it full of blood ! I won't even detail the breakfast let's just say at 08:30 both regular coffee urns were empty. That speaks to the rest of the breakfast. On check out I provided the staff with the bedbug I collected sealed in a plastic bag. They did not want to touch it, I slept with it. I asked for the manager and was amused to find the manager does not start till 10 am- most likely to avoid having to deal with guest complaints. Now busy dealing with procedures to prevent bedbugs from entering my car and home.

2

Sudhakar

Apr 3, 2024

·

Stayed 1 night

Property and rooms were dirty. Bedsheets were stinking and water clogged in sink. Used soaps were left outside. We use Hyatt regularly but this particular hotel was in very bad condition

2

Joshua

Nov 17, 2025

·

Stayed 2 nights

Toilet seat broken, asked twice to get it fixed. Pull out bed dirty, mold on mattress. Water took 30 minutes to warm up. Got cold showers before Richmond Marathon. Charge for parking at the hotel.

2

Shannon

Dec 19, 2024

·

Stayed 1 night

Dirty everything was dirty

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with comfortable beds, but bathrooms are very small and layouts can be awkward (e.g., sink outside). Some suites lack microwaves, sofa beds are frequently uncomfortable, and occasional HVAC or noise issues are reported.

Related guest reviews

10

Jennifer

Jun 23, 2025

·

Stayed 1 night

Cozy, comfy, quiet.

8

Shevis

Feb 10, 2025

·

Stayed 2 nights

The room was very spacious. However, the AC unit itself kept running even though we changed the thermostat. We asked for maintenance,but the never came.

4

Kelly

Aug 3, 2024

·

Stayed 3 nights

Paying for parking a night on top of $160ish a room is absurd. Rooms are decent and clean. Hallways get super loud at night like a party is going on.

8

William

Sep 24, 2024

·

Stayed 2 nights

Loved the room layout with a couch in one area and the bed in another. Lots of room. Furniture is a little dated but comfortable. Hot water took forever to get barely warm. And bathroom is very small. Breakfast was just ok. Not very quick about bringing things out. Had to ask for several items. All in all I enjoyed my stay here.

6

Terrance

Dec 12, 2024

·

Stayed 1 night

It was just ok. Room was a “suite” but it was really a small studio. Very small bathroom. Like the kind where you have to dance around the toilet just to shut the door. Air conditioning worked great though.

6

Greg

Jan 22, 2023

·

Stayed 1 night

For our stay of only 1 night I\'d say the place needs to invest a bit into modernization, cleaning and repair. Couch stains, dirty grouting/caulk and less than stellar carpet is what greeted us in our room. I personally do not believe that hotels should be allowed to advertise king beds when they do not offer standard king size beds and the mattress quality was poor at best with the "fitted" sheets coming off the corners as soon as we crawled in. While listed in amenities, no microwave was in our room and the bathroom was not large enough to close the door without straddling the toilet to do so. Check in was smooth and the lobby clean/pleasant, however when staying in a hotel it is the room that actually matters.

8

Betty

May 19, 2025

·

Stayed 1 night

Ok, a little noisy. Did like the streaming capability on the tv. Bathroom small.

8

Julia

Apr 27, 2025

·

Stayed 2 nights

Great breakfast, nice staff. Sofa bed was a bit lumpy and not recommended.

10

Delisa

Aug 17, 2025

·

Stayed 1 night

Excellent Stay! I had a wonderful experience at this hotel. The King Bed room was spacious, spotless, and extremely comfortable. The entire facility was well-kept and exceeded my expectations. A special thank you to the hotel agent who went above and beyond to make my stay memorable. Not only was her service professional and welcoming, but she also helped me find a great nail salon nearby for a pedicure, which I truly appreciated. I highly recommend this hotel and look forward to staying here again!

10

Tameka

Aug 30, 2025

·

Stayed 1 night

I enjoyed my stay, the only thing was wrong was my room didn’t have a microwave and I thought I reserved the room with the microwave.

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Service

Staff are frequently described as friendly, accommodating, and hardworking. However, guests also report check-in delays, wrong room types, limited follow-up on maintenance, and occasional unprofessional interactions.

Related guest reviews

6

Kerri

Aug 25, 2024

·

Stayed 2 nights

Our room was walked into twice by staff without anyone knocking. They claimed both times our room was marked as unoccupied. We have 3 children with us. Very unsafe. Also, the breakfast had limited selections compared to the pictures shown. Paying for parking on the hotel's property is also ridiculous.

6

Amy

Jul 27, 2023

·

Stayed 1 night

Third time staying here. Not as impressed this visit. Front desk staff member wasn't helpful when I requested assistance w a malfunctioning tv remote or buying movie on tv. Also, requested two rooms close to e other. She told me it wasn't possible and said one room would be on 2nd floor while other was on 5th. When checked in few hours later, gentleman at front desk said it was very doable and gave us two rooms very close to e other, on same floor and 5 doors apart. One front desk person (female) just didn't seem interested in actually helping. The other (male) was friendly and went above and beyond to welcome us and provide great customer service. Might not stay here again when we return to Richmond. Might be time to try another brand.

2

JJ

Feb 24, 2025

·

Stayed 1 night

Was absolutely terrible. Took me 40 minutes to check In because of my name on the booking. It was a simple fix but it was demeaning. Had to threaten to call the police because I thought I was being profiled.

10

Casey

Jan 16, 2023

·

Stayed 19,373 nights

The woman who ran the hotel for the 8p-10p shift Friday-Sunday was AMAZING, friendly and multitasked to help everybody. If I owned the place, I'd give her a raise because she's extremely good at her job!

10

John M.

Nov 12, 2024

·

Stayed 2 nights

The staff was particularly top notch! I was impressed with their kindness and professionalism.

10

Delisa

Aug 17, 2025

·

Stayed 1 night

Excellent Stay! I had a wonderful experience at this hotel. The King Bed room was spacious, spotless, and extremely comfortable. The entire facility was well-kept and exceeded my expectations. A special thank you to the hotel agent who went above and beyond to make my stay memorable. Not only was her service professional and welcoming, but she also helped me find a great nail salon nearby for a pedicure, which I truly appreciated. I highly recommend this hotel and look forward to staying here again!

4

Russell

Sep 28, 2025

·

Stayed 2 nights

I tried checking in at 430. I told front desk i have a 6pm meeting. Room not ready was told to sit outside because of paint fumes. At that time i was the only guest there. I watch two couples check in before me. It was after 5 and I did not get king size bed because none was ready. I am 6'5 and I was placed in a room with a double, thats not what i paid for. I was late for my meeting. I was suppose to be there until Sunday. I checked out Saturday morning at 10:00am because of my frustration. I was not asked why was checking out early. Was not asked how was my stay. This was just a horrible experience. I was not reimbursed for the night I did not stay. I Would like a refund as that room was available for rental on Sunday.

10

Xavier

Jun 15, 2025

·

Stayed 1 night

The staff is incredibly friendly and accommodating. I will definitely stay here the next time i am in Middlothian.

10

Robert

Oct 26, 2025

·

Stayed 1 night

Very clean. Staff was very courteous and professional. Unfortunately, we had to leave before breakfast

10

Debra

Nov 6, 2024

·

Stayed 1 night

Staff was helpful and friendly. Property neat and clean.

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AI-generated summary based on recent guest reviews

Location

Quiet setting convenient to highways, shopping, and restaurants, making it easy to get around Richmond and Chesterfield.

Related guest reviews

10

Sierra

Jul 30, 2025

·

Stayed 4 nights

Enjoyed staying here. It was very quiet and in the perfect location close to everything.

8

Sabrina

Oct 14, 2023

·

Stayed 2 nights

like the breakfast option n location

8

Omar

Jul 8, 2025

·

Stayed 4 nights

The hotel is right off Midlothian Turnpike, but is in a really quiet niche.

10

John

Jan 31, 2025

·

Stayed 1 night

Quiet hotel and just a short drive to restaurants and stores.

8

Tyrone

Sep 15, 2024

·

Stayed 1 night

Great location in Chesterfield, VA. Quiet and close to food and stores.

8

Jane

Aug 17, 2025

·

Stayed 1 night

Hotel was convenient to highway. Room was good size, comfortable bed, clean. Complimentary breakfast was good, very convenient. My only complaint was when checking in, I was asked if I had a car. I was told it was $9 a night for parking. This was ridiculous. Everyone who stays at this hotel has a car and this added cost was totally unnecessary, just an add on to bill, sneaky way to charge customers extra, unnecessary fee.

8

Zoran

Mar 29, 2023

·

Stayed 1 night

Nice hotel and close to shopping and restaurants.

10

Darlene

Nov 18, 2023

·

Stayed 1 night

The rooms were spacious and comfortable. Tucked in a quiet and cozy location.

8

Howard W.

Jun 15, 2025

·

Stayed 1 night

Quiet location on the weekend for a restful stay.

8

Henry

Sep 27, 2024

·

Stayed 2 nights

Clean and great location..

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast ranges from excellent to basic or understocked, with periodic coffee shortages. Several reviews note there’s no true restaurant and only limited bar/food options on-site.

Related guest reviews

4

Thomas

Sep 13, 2025

·

Stayed 2 nights

I was disappointed, they added a parking fee as a new policy after I booked which was a surprise plus changed the free breakfast schedule which resulted in guests not receiving the benefit,

8

Robin

Jun 15, 2025

·

Stayed 1 night

This Hyatt is nice overall. I think that it is a very traveled hotel and the staff is a low ratio to the amount of guests this hotel accommodates. It is also misleading about the bar and restaurant. There is no restaurant here. You can get a very very small selection of food items. They do have a bar area where you can get wine and beer. But it is really nothing more than a typical market in most hotels. That felt a little disappointing so I just wanna help people realize that with my review.

8

Chad

Jun 17, 2024

·

Stayed 1 night

Nice layout in king suite. Breakfast was very good, with plenty of options.

6

Jeffrey

Aug 1, 2024

·

Stayed 1 night

There was an additional fee to park in the parking lot that I was not aware of - this is not acceptable. Second there was very limited food and drinks and no afternoon staff to serve drinks or prepare food as was customary at Hyatt Places.

6

Jennifer

Sep 15, 2025

·

Stayed 1 night

The hotel staff were all professional and friendly and the room was clean. The hotel requires a $9.00 per day parking fee and the breakfast was less than adequate.

10

José

Aug 25, 2025

·

Stayed 2 nights

Our stayed at the Hyatt was great. The room was cleaned and constable. We were able to rest at night with no noise. Breakfast was awesome every morning. The staff was very friendly and helpful. We look forward to stay at this hotel in iur next trip to Richmond.

6

Khasha

Mar 3, 2024

·

Stayed 1 night

Check in was weird. The young man at the counter spoke in a very low voice and mumbled a LOT! It was very difficult to understand him. Parking fee is $9 per day, which is crazy for the location. Breakfast was horrible! Starts at 6:30am, but the hot food wasnt set out til 7:30. The set up looked trashy. I'm assuming you were understaffed, because everything was out. We chose not to eat because it looked like an unsanitary, disorganized mess. So we just wanted some coffee. There was less than 1/4 cup between the TWO urns. Only decaf available. We went to McDonald's. The room was comfortable and clean. The low score for cleanliness was based on the breakfast set up. And the young man working the front desk, brought "fresh" silverware to the breakfast area, pressed against his jacket. Very unsanitary.

8

Patricia

Sep 2, 2025

·

Stayed 1 night

Very clean , Hyatt always have comfortable beds! Very friendly and attentive staff, I liked that the fitness room was open at night after a long drive! Breakfast is a nice bonus but average . Would stay again

8

Bruce

Jan 1, 2023

·

Stayed 19,353 nights

Safe location. Overall, the property was clean except for the breakfast room. It appeared there was no one to keep the breakfast room clean. Food spilled remained on the counter in front of the serving trays. Sometimes the trash bins were full. The trash bins and the cabinet they were in and the shelf to place dirty dishes was messy with food particles all around it. Sometimes there were no napkins or utensils. We sometimes had to ask someone from the front desk to get us supplies for the breakfast room. Tables outside the breakfast room where we ate breakfast were not clean and often sticky. The breakfast room was not nearly up to the standards I would expect from a Hyatt. Cheaper hotels we stayed at on our trip had cleaner breakfast rooms and were better staffed.

10

Lauren

Sep 8, 2024

·

Stayed 1 night

This is a hidden gem! Friendly staff greeted me at check in. The room was spacious, comfortable and clean. The breakfast had many considerate items to cater to many diets and allergies. Checkout was seamless. Recommended stay and will stay again

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $167	10 $201
11 $114	12 $132	13 $125	14 $114	15 $109	16 $139	17 $196
18 $109	19 $109	20 $109	21 $109	22 $117	23 $244	24
25 $107	26 $109	27 $107	28 $107	29 $107	30 $229	31 $185

Su	Mo	Tu	We	Th	Fr	Sa
1 $109	2 $107	3 $109	4 $107	5 $107	6 $187	7 $187
8 $107	9 $109	10 $107	11 $108	12 $120	13 $245	14
15 $109	16 $109	17 $108	18 $107	19 $120	20 $221	21 $219
22 $124	23 $107	24 $107	25 $124	26 $238	27 $261	28 $215
29 $128	30 $107

Hyatt Place Richmond Arboretum

Prices for Hyatt Place Richmond Arboretum

Monthly average prices

About this property

Location

Room options

Standard Studio Suite, 1 King Bed with Sofa Bed

Deluxe Studio Suite, Multiple Beds, Microwave (Specialty)

Standard Studio Suite, Multiple Beds

Standard Studio Suite, 1 King Bed with Sofa Bed, Accessible, Bathtub

Deluxe Studio Suite, 1 King Bed with Sofa Bed, Microwave (Specialty)

Guest reviews of Hyatt Place Richmond Arboretum

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Richmond Arboretum

Considering this hotel for your Richmond trip?

Prices for upcoming dates