Mahekal Beach Front Resort & Spa
$170
/ night
Avg. for October
Prices for Mahekal Beach Front Resort & Spa
Select dates to see prices and availability
$170
/ night
Avg. for October
Monthly average prices
Nightly prices at Mahekal Beach Front Resort & Spa average $124 in September, the cheapest month, and $377 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $278 |
| February | $377 |
| March | $289 |
| April | $194 |
| May | $174 |
| June | $133 |
| July | $145 |
| August | $160 |
| September | $124 |
| October | $170 |
| November | $218 |
| December | $289 |
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Most expensive: February (~$377)
Cheapest: September (~$124)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a sauna, and a fitness center. Additional amenities at this hote...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a sauna, and a fitness center. Additional amenities at this hotel include concierge services, babysitting (surcharge), and an arcade/game room.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 195 individually decorated guestrooms, featuring minibars and espresso makers. Your Select Comfort bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Location
With a stay at Mahekal Beach Front Resort & Spa, you'll be centrally located in Playa del Carmen, steps from Mamitas Beach and within a 10-minute walk of Quinta Avenida. This beach hotel is 0.4 mi (0.7 km) from Mario Villanueva Madrid and 0.8 mi (1.3 km) from Quinta Alegría Shopping Mall.
What's nearby
Playa del Carmen Main Beach(0.1 miles)
Mamitas Beach(0.1 miles)
Super Chedraui Selecto Avenida 10(0.4 miles)
Coco Beach(0.4 miles)
Quinta Avenida(0.4 miles)
Playa Avenida Colosio(0.5 miles)
Mario Villanueva Madrid(0.5 miles)
Pier Navega(0.6 miles)
Quinta Alegría Shopping Mall(0.7 miles)
Calle Corazón(0.8 miles)
Calle 12(0.9 miles)
Playa del Carmen Lighthouse(0.9 miles)
Nuestra Senora del Carmen Catholic Church(1 miles)
Frida Kahlo Museum(1 miles)
3D Museum of Wonders(1 miles)
Cozumel Intl. Airport (CZM)(22.9 miles)
Cancun Intl. Airport (CUN)(34.4 miles)
Tulum Intl. Airport (TQO)(66.6 miles)
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
Dry Cleaning
Location
Calle 38 Norte con Zona Federal Maritima, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Playa del Carmen Main Beach (0.1 miles)
Mamitas Beach (0.1 miles)
Super Chedraui Selecto Avenida 10 (0.4 miles)
Coco Beach (0.4 miles)
Quinta Avenida (0.4 miles)
Playa Avenida Colosio (0.5 miles)
Room options
10
Double Room, Ocean View
Room details
2 Queen Beds
Sleeps 4
226 ft²
Balcony or TerraceAir ConditioningPrivate BathroomCrib(s) (Free)
4
Ocean View Palapa
Room details
1 King Bed
Sleeps 2
226 ft²
Balcony or TerraceAir ConditioningRollaway or Extra Beds (Free)Private Bathroom
5
Garden View King Bed
Room details
1 King Bed
Sleeps 2
226 ft²
Balcony or TerraceAir ConditioningPrivate BathroomCrib(s) (Free)
10
Room, 2 Queen Beds, Garden View
Room details
2 Queen Beds
Sleeps 4
226 ft²
Balcony or TerraceAir ConditioningPrivate BathroomCrib(s) (Free)
7
Run of House
Room details
2 Queen Beds
Sleeps 4
214 ft²
Balcony or TerraceAir ConditioningPrivate BathroomCrib(s) (Free)
Guest reviews of Mahekal Beach Front Resort & Spa
8.5
Fabulous
Based on 1,000 verified reviews
Who stays here?
Business
0%
Couple
54%
Family
33%
Group
9%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Mahekal Beach Front Resort & Spa, travelers praise the lush, tropical grounds, relaxed beachfront vibe, and convenient walk-to-town location, with many highlighting friendly staff, multiple pools, and charming bungalow-style rooms with hammocks and ocean or garden views.
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What guests think
At Mahekal Beach Front Resort & Spa, travelers praise the lush, tropical grounds, relaxed beachfront vibe, and convenient walk-to-town location, with many highlighting friendly staff, multiple pools, and charming bungalow-style rooms with hammocks and ocean or garden views.
Some drawbacks include a small, public beach that can be busy and noisy, occasional maintenance issues (low water pressure, musty smells), and confusion or extra charges around packages, tipping, and resort fees. Dining earns praise - especially at Fuego and for breakfast - but variety can feel limited when venues close and buffet menus repeat. Expect a relaxed, tropical stay with easy access to town rather than a secluded, fully private beach experience.
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AI-generated summary based on recent guest reviews
Facilities
Guests love the lush grounds, beachfront setting, and multiple pools; the spa and on-site bars/restaurants are highlights. Downsides noted include limited restaurant openings at times, a small public beach area, occasional facility maintenance or wedding closures, a compact gym, and no on-site parking.
Related guest reviews
6
Mark
May 6, 2024
·
Stayed 8 nights
Property is well located. Beach has lots of seaweed. 3 pools not large enough to accommodate all guests. Hotel does weddings and therefore closes down the pool area for wedding party setup which is the only area at this hotel that can accommodate a wedding. Other guests are frequently inconvenienced. This happened twice to us. Restaurants are overpriced for the quality of the food and wine. Staff are friendly but do not anticipate the guest needs. More training needed.
Property is well located. Beach has lots of seaweed. 3 pools not large enough to accommodate all guests. Hotel does weddings and therefore closes down the pool area for wedding party setup which is the only area at this hotel that can accommodate a wedding. Other guests are frequently inconvenienced. This happened twice to us. Restaurants are overpriced for the quality of the food and wine. Staff are friendly but do not anticipate the guest needs. More training needed.
10
Anthony
Nov 24, 2025
·
Stayed 5 nights
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
6
Gary
Jul 2, 2024
·
Stayed 5 nights
Food was average, beach/pool service below average (no towels)… all inclusive it was not. The property was very nice, and picturesque. Very little parking, but situated on a beautiful street a block away from the famous 5th avenue
Food was average, beach/pool service below average (no towels)… all inclusive it was not. The property was very nice, and picturesque. Very little parking, but situated on a beautiful street a block away from the famous 5th avenue
10
George
May 10, 2024
·
Stayed 3 nights
Mahekal is a very nice property directly on the beach and convenient to Playa del Carmen. One of the restaurants was closed (possibly due to lower off-season tourism), but it’s higher-end Fuego restaurant was excellent! The property is quiet unless your room is near the Las Olas restaurant, which plays music starting at 7:00 am. This was the only disappointment during our stay.
Mahekal is a very nice property directly on the beach and convenient to Playa del Carmen. One of the restaurants was closed (possibly due to lower off-season tourism), but it’s higher-end Fuego restaurant was excellent! The property is quiet unless your room is near the Las Olas restaurant, which plays music starting at 7:00 am. This was the only disappointment during our stay.
10
Juan E
Aug 16, 2024
·
Stayed 3 nights
This resort has amazing views of the beach ! The staff are very friendly and respectful. But the facility needs a lot of updates and cleaning and more walkways to get to places and more places where to eat other than that it’s an Amazing place we had a wonderful time !!!
This resort has amazing views of the beach ! The staff are very friendly and respectful. But the facility needs a lot of updates and cleaning and more walkways to get to places and more places where to eat other than that it’s an Amazing place we had a wonderful time !!!
10
Mary
Jan 16, 2023
·
Stayed 1 night
Beach access at 1st seemed wonderful until I could not access it. During my stay of 4 nights the pool & area next to my room was closed 2 nights for private weddings. The extreme loud music with bass vibrated the room. I was offered to move rooms but for the price I paid I for my beach access room that was little compensation. Not recommeded!
Beach access at 1st seemed wonderful until I could not access it. During my stay of 4 nights the pool & area next to my room was closed 2 nights for private weddings. The extreme loud music with bass vibrated the room. I was offered to move rooms but for the price I paid I for my beach access room that was little compensation. Not recommeded!
10
JANET
Oct 2, 2024
·
Stayed 4 nights
The staff were amazing and very attentive. The accommodation on the beach was spectacular although one night there was loud noise coming from a local nightclub that disturbed our sleep but that was only one night. The food was exceptional and in one restaurant changed each night. Plenty of pools to lounge by and it was very secure with security guards on the beach and at each entrance. The one downside was that some gym equipment need replacing. Overall I would go again.
The staff were amazing and very attentive. The accommodation on the beach was spectacular although one night there was loud noise coming from a local nightclub that disturbed our sleep but that was only one night. The food was exceptional and in one restaurant changed each night. Plenty of pools to lounge by and it was very secure with security guards on the beach and at each entrance. The one downside was that some gym equipment need replacing. Overall I would go again.
6
Krystal
May 28, 2025
·
Stayed 4 nights
The hotel grounds are lovely, and the view of the (albeit very shallow) section of beach and sea is nice when the sun is out. We liked the proximity to the beach and fuego from our room. However, £700 per person for 4 nights did not reflect the hotel. The rooms are tired, the sun loungers, beanbags etc were all stained,ripped ,bleached. One pool was closed entirely. The service at times was odd. We’d often sit for a long time waiting for menus at lunch, even though there were so many staff around. The food was just ok at fuego. The breakfast had little vegan options, although the staff were lovely & a nice view over the pool. The other a la carte restaurant we tried only once and the food was bad. The hummus was like soup and with no bread? A confused menu. There were no updates/info on the activities (could never find the staff) the concierge never responded on the WhatsApp. We’d go in person to the desk and they were never there. At our 5am checkout we were asked to walk back to the room to get the 2nd plastic key card before they’d let us leave. Once in the cab the security demanded we show a receipt before he’d let us leave, even tho he’d just watched us check out? Could be lovely but needs some serious overhaul with modernisation of the rooms and some injection of initiative to some of the service. Overpriced for a place that reflects a tired 3*. Roberto at dinner, blonde lady at breakfast/lunch & taller/bald beach service waiter all wonderful & worked v hard.
The hotel grounds are lovely, and the view of the (albeit very shallow) section of beach and sea is nice when the sun is out. We liked the proximity to the beach and fuego from our room. However, £700 per person for 4 nights did not reflect the hotel. The rooms are tired, the sun loungers, beanbags etc were all stained,ripped ,bleached. One pool was closed entirely. The service at times was odd. We’d often sit for a long time waiting for menus at lunch, even though there were so many staff around. The food was just ok at fuego. The breakfast had little vegan options, although the staff were lovely & a nice view over the pool. The other a la carte restaurant we tried only once and the food was bad. The hummus was like soup and with no bread? A confused menu. There were no updates/info on the activities (could never find the staff) the concierge never responded on the WhatsApp. We’d go in person to the desk and they were never there. At our 5am checkout we were asked to walk back to the room to get the 2nd plastic key card before they’d let us leave. Once in the cab the security demanded we show a receipt before he’d let us leave, even tho he’d just watched us check out? Could be lovely but needs some serious overhaul with modernisation of the rooms and some injection of initiative to some of the service. Overpriced for a place that reflects a tired 3*. Roberto at dinner, blonde lady at breakfast/lunch & taller/bald beach service waiter all wonderful & worked v hard.
6
Lane
Jan 3, 2025
·
Stayed 6 nights
If you are looking for beautiful grounds, and a rustic getaway, this is great. But not 5 start worth. Staff was nice, facility was clean. Rooms were comfortable. The walking area outside the hotel was really neat. Cons to note: If you have a car, don't stay here. They don't have parking. You have to park on the street and pay a parking meter only with coins (no bills or c.card) no joke. It's an enormous burden. Beach: Their beach is approximately 20feet wide x 10 feet deep. No kidding. Above the beach they have some nice palms and loungers on their garden area, but it's not on the sandy beach. Room keys: They are the plastic card type, we asked for 2, and they said sorry we're out. So we ended up sharing one key for 5 days. Reservation: We asked for 2 beds and that was on the reservation. At checkin, they didn't have any ??? so my adult son and I slept on the same bed. TV - they don't have TVs in the room. If you want a rustic getaway, that's probably ok. But if not, it's a little spartan. POOLS and GYM - they close super early.
If you are looking for beautiful grounds, and a rustic getaway, this is great. But not 5 start worth. Staff was nice, facility was clean. Rooms were comfortable. The walking area outside the hotel was really neat. Cons to note: If you have a car, don't stay here. They don't have parking. You have to park on the street and pay a parking meter only with coins (no bills or c.card) no joke. It's an enormous burden. Beach: Their beach is approximately 20feet wide x 10 feet deep. No kidding. Above the beach they have some nice palms and loungers on their garden area, but it's not on the sandy beach. Room keys: They are the plastic card type, we asked for 2, and they said sorry we're out. So we ended up sharing one key for 5 days. Reservation: We asked for 2 beds and that was on the reservation. At checkin, they didn't have any ??? so my adult son and I slept on the same bed. TV - they don't have TVs in the room. If you want a rustic getaway, that's probably ok. But if not, it's a little spartan. POOLS and GYM - they close super early.
10
Lucile
Mar 26, 2025
·
Stayed 7 nights
The grounds and bungalows are beautiful. The grounds are lush and well designed, with pools and bars scattered throughout the property. The resort is an oasis in a row of hotels that are generally ugly, and our beach-front bungalow was spacious. Beware about booking a bungalow that says that you can get either a king or two queens. We had our 16-year old, 6.3" tall, son with us, and I emailed the resort immediately upon booking (almost a year in advance) that we would like a bungalow with two queens. They responded that they can't guarantee it, and we ended up with a king. There was a small twin in the room that was too short for him. That was very disappointing, especially as this was a very expensive vacation. They told us that they only guarantee the type of room if we book directly through their website. The staff was excellent, attentive, professional, and personal. Unfortunately, some equipment was out of order in the gym and wasn't fixed. The gym itself was very small. You can easily walk to restaurants and shops, even if most of them are just tourist shops. The food wasn't excellent but good. The desserts and the pastries/breads at the buffet were the best. Beware that you still need to tip at every meal, even if the food and drinks are included. I would definitely recommend staying at Mahekal Beach Resort!
The grounds and bungalows are beautiful. The grounds are lush and well designed, with pools and bars scattered throughout the property. The resort is an oasis in a row of hotels that are generally ugly, and our beach-front bungalow was spacious. Beware about booking a bungalow that says that you can get either a king or two queens. We had our 16-year old, 6.3" tall, son with us, and I emailed the resort immediately upon booking (almost a year in advance) that we would like a bungalow with two queens. They responded that they can't guarantee it, and we ended up with a king. There was a small twin in the room that was too short for him. That was very disappointing, especially as this was a very expensive vacation. They told us that they only guarantee the type of room if we book directly through their website. The staff was excellent, attentive, professional, and personal. Unfortunately, some equipment was out of order in the gym and wasn't fixed. The gym itself was very small. You can easily walk to restaurants and shops, even if most of them are just tourist shops. The food wasn't excellent but good. The desserts and the pastries/breads at the buffet were the best. Beware that you still need to tip at every meal, even if the food and drinks are included. I would definitely recommend staying at Mahekal Beach Resort!
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews describe the property and rooms as very clean with attentive housekeeping. However, there are recurring reports of bugs (mosquitoes and occasional cockroaches/bedbugs), musty odors, and rainwater leaks in some rooms.
Related guest reviews
2
Jessica
Jul 2, 2025
·
Stayed 3 nights
If You Value Hygiene and Sleep — AVOID THIS HOTEL This was the worst hotel experience I’ve ever had. I booked it thinking it would be better than others in the area since it was more expensive and had decent reviews — but it was an absolute disaster. Our room was infested with bugs, including cockroaches that hit us in the head while we slept. The actual beds had bugs crawling all over them. I woke up with bites all over my legs, and I’m convinced the beds had bed bugs or fleas. We had to switch rooms FOUR times, and every single one had bugs in the bed. There were blood-stained sheets and towels, a toilet that made an alarm sound after flushing, and broken soap dispensers. The only toiletry was a pathetic 2-in-1 shampoo — bring your own. The toilet noise made it nearly impossible to use the bathroom in the middle of the night without waking everyone up. Mosquitoes were everywhere — room, hallways, even the dining area — so you’ll need bug spray and After Bite just to survive. When we reported all of this, the staff did nothing. No apology. No compensation. No concern. The only redeeming thing was the food, which was actually good. This place tries to wear a 5-star disguise, but it’s not even worth 1. If I could give zero stars, I would. Do not stay here.
If You Value Hygiene and Sleep — AVOID THIS HOTEL This was the worst hotel experience I’ve ever had. I booked it thinking it would be better than others in the area since it was more expensive and had decent reviews — but it was an absolute disaster. Our room was infested with bugs, including cockroaches that hit us in the head while we slept. The actual beds had bugs crawling all over them. I woke up with bites all over my legs, and I’m convinced the beds had bed bugs or fleas. We had to switch rooms FOUR times, and every single one had bugs in the bed. There were blood-stained sheets and towels, a toilet that made an alarm sound after flushing, and broken soap dispensers. The only toiletry was a pathetic 2-in-1 shampoo — bring your own. The toilet noise made it nearly impossible to use the bathroom in the middle of the night without waking everyone up. Mosquitoes were everywhere — room, hallways, even the dining area — so you’ll need bug spray and After Bite just to survive. When we reported all of this, the staff did nothing. No apology. No compensation. No concern. The only redeeming thing was the food, which was actually good. This place tries to wear a 5-star disguise, but it’s not even worth 1. If I could give zero stars, I would. Do not stay here.
10
Anita
Jul 18, 2024
·
Stayed 4 nights
Very good place to stay. Only drawback is the inside of room was not clean. Otherwise everything was good overall
Very good place to stay. Only drawback is the inside of room was not clean. Otherwise everything was good overall
10
Michael
Feb 19, 2026
·
Stayed 11 nights
Entire resort was spotless
Entire resort was spotless
10
Yacov
Aug 31, 2025
·
Stayed 9 nights
Super clean Friendly staff
Super clean Friendly staff
4
Salvador
Aug 6, 2024
·
Stayed 5 nights
We booked this property for 5 days the staff was friendly and it’s walkable to everything else the only problem was that this whole time what we thought where mosquito bites turn out to be bed bug bites . Horrible my family and I were full of bed bugs bites .
We booked this property for 5 days the staff was friendly and it’s walkable to everything else the only problem was that this whole time what we thought where mosquito bites turn out to be bed bug bites . Horrible my family and I were full of bed bugs bites .
4
Caroline
Jul 11, 2025
·
Stayed 2 nights
Location, garden are good The rest is not good: average food, bad attitude, zero follow up, they let me outside under the sun at 2:30 pm while they looked for my reservation (didn’t even ask for my ID), a little over 50% occupancy and they did not give me the room at 3:00 saying checking started at 3:00 pm. The roof had holes, the shower floor had black long hair and green water, very disgusting, the beach towels are no longer white but grey and broken
Location, garden are good The rest is not good: average food, bad attitude, zero follow up, they let me outside under the sun at 2:30 pm while they looked for my reservation (didn’t even ask for my ID), a little over 50% occupancy and they did not give me the room at 3:00 saying checking started at 3:00 pm. The roof had holes, the shower floor had black long hair and green water, very disgusting, the beach towels are no longer white but grey and broken
6
Angela
May 31, 2025
·
Stayed 7 nights
We wouldn't recommend the palapa roof units due to odor. The odor is stronger in some units, and less in others, but always present; they “treat” these units with a “smell good” to hide the odor, but doesn’t always work. The odor is most likely mold and mildew; this particular unit (#135) didn’t get as much sun to keep it dried out thus the stronger odor. They also spray the roofs with a flame retardant and water-resistant chemical that supposedly dries within 30-minutes and the next guest is ushered in, per the contractor spraying the unit next to ours. We moved to #96 (garden view) on the morning of our 4th day and it was perfect for our needs. You'll notice noise in all units; property is in a good location with tons of restaurants just outside the front gate. We dined on property our entire stay; we had an ocean view at breakfast buffet @ Las Olas and lunch @ Fuego each day AND a daily stop at Starbucks. Property needs maintenance and updating (pools and furniture need cleaned more regularly). No TV, but great WiFi; bring your laptop for streaming, if that’s important. Servers are incredible. BIG SHOUT OUT to Sophia, Enrique and Manuel for taking such good care of us during our stay! While there's a great view here, it's the people that make the difference and the team here is amazing and works so hard to make your stay enjoyable. Front desk was great too, no issues with overcharging etc. and they were quick to move us to a comfier unit when requested. Thank-you!!
We wouldn't recommend the palapa roof units due to odor. The odor is stronger in some units, and less in others, but always present; they “treat” these units with a “smell good” to hide the odor, but doesn’t always work. The odor is most likely mold and mildew; this particular unit (#135) didn’t get as much sun to keep it dried out thus the stronger odor. They also spray the roofs with a flame retardant and water-resistant chemical that supposedly dries within 30-minutes and the next guest is ushered in, per the contractor spraying the unit next to ours. We moved to #96 (garden view) on the morning of our 4th day and it was perfect for our needs. You'll notice noise in all units; property is in a good location with tons of restaurants just outside the front gate. We dined on property our entire stay; we had an ocean view at breakfast buffet @ Las Olas and lunch @ Fuego each day AND a daily stop at Starbucks. Property needs maintenance and updating (pools and furniture need cleaned more regularly). No TV, but great WiFi; bring your laptop for streaming, if that’s important. Servers are incredible. BIG SHOUT OUT to Sophia, Enrique and Manuel for taking such good care of us during our stay! While there's a great view here, it's the people that make the difference and the team here is amazing and works so hard to make your stay enjoyable. Front desk was great too, no issues with overcharging etc. and they were quick to move us to a comfier unit when requested. Thank-you!!
10
Andrew
Sep 15, 2025
·
Stayed 10 nights
We just got back from 10 nights at the Mahekal. We got a free upgrade as it was low season, which was great, though the view from the balcony was poor in one room. Check-in was smooth, cleaning was thorough and regular and the facilities were great. No problems finding a spot at the pools or the beach. The only downsides were that my son lost his key card on the second day and the receptionist wanted US$15 for a new one, which is a ridiculous price — many hotels do them for free and we had spent so much on the rooms that this seemed like and extra “squeeze” to me; the other was that they wanted to charge US$60 per room to check out three hours after the checkout time — again, another “squeeze” to get more out of their customers. This is why I have marked them down for service. That said, the entire resort is all about US-style tips and extra payments here and there, so I guess the mentality simply fits in with the local ethos. Lovely hotel though
We just got back from 10 nights at the Mahekal. We got a free upgrade as it was low season, which was great, though the view from the balcony was poor in one room. Check-in was smooth, cleaning was thorough and regular and the facilities were great. No problems finding a spot at the pools or the beach. The only downsides were that my son lost his key card on the second day and the receptionist wanted US$15 for a new one, which is a ridiculous price — many hotels do them for free and we had spent so much on the rooms that this seemed like and extra “squeeze” to me; the other was that they wanted to charge US$60 per room to check out three hours after the checkout time — again, another “squeeze” to get more out of their customers. This is why I have marked them down for service. That said, the entire resort is all about US-style tips and extra payments here and there, so I guess the mentality simply fits in with the local ethos. Lovely hotel though
2
Karla
Nov 9, 2024
·
Stayed 3 nights
I stayed there for 3 days, it was rainy and my room had leaks on through the restroom lights, I tried to contact staff, they say they would send maintenance, we waited 1hr and nobody showed up. We had to call again next day but since we had all day planned we went out, when we got back they just fix it by out in towels on the floor. They had to fumigate our room due to cockroaches flying on our first night.
I stayed there for 3 days, it was rainy and my room had leaks on through the restroom lights, I tried to contact staff, they say they would send maintenance, we waited 1hr and nobody showed up. We had to call again next day but since we had all day planned we went out, when we got back they just fix it by out in towels on the floor. They had to fumigate our room due to cockroaches flying on our first night.
10
Robert Matthew
Aug 14, 2024
·
Stayed 7 nights
The property was really well maintained. Room was big and clean, restaurants were excellent, you have a lot of choices for breakfast, lunch and dinner. Pools were nice and the access to the beach was convenient. The only thing that needs to improve is the wi-fi in the rooms, a little bit spotty sometimes. Overall was an excellent stay and I definitely will love to come back and stay.
The property was really well maintained. Room was big and clean, restaurants were excellent, you have a lot of choices for breakfast, lunch and dinner. Pools were nice and the access to the beach was convenient. The only thing that needs to improve is the wi-fi in the rooms, a little bit spotty sometimes. Overall was an excellent stay and I definitely will love to come back and stay.
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AI-generated summary based on recent guest reviews
Rooms
Rustic bungalow-style rooms with hammocks and views create a laid-back vibe, often without TVs. Some guests mention noise from nearby nightlife or the public beach, low water pressure, musty smells, and dated fittings; a few experienced flooding during heavy rain.
Related guest reviews
8
Suzanne
Oct 11, 2025
·
Stayed 5 nights
Our stay was great. I'll start with the bad. We had a tropical storm and it flooded our room. But the staff was attentive and came that morning, cleaned the room, put plexiglass over the screen, so that when it rained again, the rain had less of a chance to get into the room. That mostly helped, but the window seal was in need of repair and we discovered that is where some of the rain was coming into the room. So, when it rained again, we still had rain on our floor, but less of it. Again, they came right away the next morning and cleaned it up while we were at breakfast. Okay, the great things I loved about this place... EVERYONE was so nice and welcoming. Daniel checked in daily via text. The servers at the pools were circling back right when you needed a refill. There was daily activities going on around the resort, rain or shine. We only ate at the restaurants a few times but what we had was good. We ventured off the resort for dinner because we were so close to walking distance to anything and everything you might be in the mood for. Navigating around was easy with Google Maps. Overall, I would recommend this resort to family and friends.
Our stay was great. I'll start with the bad. We had a tropical storm and it flooded our room. But the staff was attentive and came that morning, cleaned the room, put plexiglass over the screen, so that when it rained again, the rain had less of a chance to get into the room. That mostly helped, but the window seal was in need of repair and we discovered that is where some of the rain was coming into the room. So, when it rained again, we still had rain on our floor, but less of it. Again, they came right away the next morning and cleaned it up while we were at breakfast. Okay, the great things I loved about this place... EVERYONE was so nice and welcoming. Daniel checked in daily via text. The servers at the pools were circling back right when you needed a refill. There was daily activities going on around the resort, rain or shine. We only ate at the restaurants a few times but what we had was good. We ventured off the resort for dinner because we were so close to walking distance to anything and everything you might be in the mood for. Navigating around was easy with Google Maps. Overall, I would recommend this resort to family and friends.
10
Antonia
Apr 22, 2025
·
Stayed 6 nights
Lovely, unpretentious & relaxed resort. Delightful staff - so friendly, welcoming and efficient. Great breakfast buffet at Olas and lunches at Fuego. Dinner buffet wasn’t as good imho. Rooms are small but nice & balconies with hammocks are a lovely touch. Beach also needs more umbrellas as it’s v hot in the sun!
Lovely, unpretentious & relaxed resort. Delightful staff - so friendly, welcoming and efficient. Great breakfast buffet at Olas and lunches at Fuego. Dinner buffet wasn’t as good imho. Rooms are small but nice & balconies with hammocks are a lovely touch. Beach also needs more umbrellas as it’s v hot in the sun!
6
Soo Jung
Feb 13, 2024
·
Stayed 1 night
Liked: the view from the ocean view room (upstairs). The pool is very close to the ocean. The location is perfect. Disliked: you cannot “book” King or Queens, you can only request and it is not guaranteed. There is this annoying noise you hear in the room coming from faucets in the bathroom. Did not get any of the Expedia perks.
Liked: the view from the ocean view room (upstairs). The pool is very close to the ocean. The location is perfect. Disliked: you cannot “book” King or Queens, you can only request and it is not guaranteed. There is this annoying noise you hear in the room coming from faucets in the bathroom. Did not get any of the Expedia perks.
10
Arnold
Jul 4, 2024
·
Stayed 3 nights
Everything excellent, the only thing that must be improved is the strong musty smell in the rooms, probably caused by the area's humid tropical weather. They should install air purifiers or dehumidifiers in their rooms.
Everything excellent, the only thing that must be improved is the strong musty smell in the rooms, probably caused by the area's humid tropical weather. They should install air purifiers or dehumidifiers in their rooms.
10
KELLY
May 3, 2025
·
Stayed 3 nights
We will stay there again and the staff is great wish the water pressure in the rooms was way better. Barely worked while there. Wish you had a shuttle service to and from airport that was available and reasonably priced.
We will stay there again and the staff is great wish the water pressure in the rooms was way better. Barely worked while there. Wish you had a shuttle service to and from airport that was available and reasonably priced.
6
Sacheen
Apr 27, 2023
·
Stayed 5 nights
The staff and team are fabulous and very service oriented. The location is great. The small resort lends itself to a cozy feel and it’s really relaxing and not the hustle and bustle. A big downer is it lacks in technology. No TVs in the rooms, no USB chargers, no alarm clocks, etc.
The staff and team are fabulous and very service oriented. The location is great. The small resort lends itself to a cozy feel and it’s really relaxing and not the hustle and bustle. A big downer is it lacks in technology. No TVs in the rooms, no USB chargers, no alarm clocks, etc.
6
Lane
Jan 3, 2025
·
Stayed 6 nights
If you are looking for beautiful grounds, and a rustic getaway, this is great. But not 5 start worth. Staff was nice, facility was clean. Rooms were comfortable. The walking area outside the hotel was really neat. Cons to note: If you have a car, don't stay here. They don't have parking. You have to park on the street and pay a parking meter only with coins (no bills or c.card) no joke. It's an enormous burden. Beach: Their beach is approximately 20feet wide x 10 feet deep. No kidding. Above the beach they have some nice palms and loungers on their garden area, but it's not on the sandy beach. Room keys: They are the plastic card type, we asked for 2, and they said sorry we're out. So we ended up sharing one key for 5 days. Reservation: We asked for 2 beds and that was on the reservation. At checkin, they didn't have any ??? so my adult son and I slept on the same bed. TV - they don't have TVs in the room. If you want a rustic getaway, that's probably ok. But if not, it's a little spartan. POOLS and GYM - they close super early.
If you are looking for beautiful grounds, and a rustic getaway, this is great. But not 5 start worth. Staff was nice, facility was clean. Rooms were comfortable. The walking area outside the hotel was really neat. Cons to note: If you have a car, don't stay here. They don't have parking. You have to park on the street and pay a parking meter only with coins (no bills or c.card) no joke. It's an enormous burden. Beach: Their beach is approximately 20feet wide x 10 feet deep. No kidding. Above the beach they have some nice palms and loungers on their garden area, but it's not on the sandy beach. Room keys: They are the plastic card type, we asked for 2, and they said sorry we're out. So we ended up sharing one key for 5 days. Reservation: We asked for 2 beds and that was on the reservation. At checkin, they didn't have any ??? so my adult son and I slept on the same bed. TV - they don't have TVs in the room. If you want a rustic getaway, that's probably ok. But if not, it's a little spartan. POOLS and GYM - they close super early.
10
Traci
May 1, 2024
·
Stayed 4 nights
This resort is absolutely as beautiful as the photos you see on the site. My sister and I stayed for a long weekend and reserved a beachfront cottage which I probably would not do again. We learned that all beaches in Mexico are public beaches. Bungalow 5 is right next to the entrance to the beach and the beach was raucous until 4am. The front desk was extremely accommodating and moved us to Bungalow 2, also beachfront. It was extremely windy so the waves were quite loud but they provide ear plugs. When I return, I'll stay in the bungalows further from the beach. The restaurants serve great food and the service was very good. The front desk is extremely helpful. They have security positioned at all entrances and in front of all the beachfront bungalows. The entrance from the street is gated. We felt very safe here. Five stars for beauty, service, accommodations, and the beautiful beach and sunsets. The only delta is the noise right on the beachfront if you stay in the bungalows.
This resort is absolutely as beautiful as the photos you see on the site. My sister and I stayed for a long weekend and reserved a beachfront cottage which I probably would not do again. We learned that all beaches in Mexico are public beaches. Bungalow 5 is right next to the entrance to the beach and the beach was raucous until 4am. The front desk was extremely accommodating and moved us to Bungalow 2, also beachfront. It was extremely windy so the waves were quite loud but they provide ear plugs. When I return, I'll stay in the bungalows further from the beach. The restaurants serve great food and the service was very good. The front desk is extremely helpful. They have security positioned at all entrances and in front of all the beachfront bungalows. The entrance from the street is gated. We felt very safe here. Five stars for beauty, service, accommodations, and the beautiful beach and sunsets. The only delta is the noise right on the beachfront if you stay in the bungalows.
6
Joshua Paul
Oct 15, 2025
·
Stayed 4 nights
Wasn’t given upgraded room like VIP Access Hotels normally do (cost me an extra $600), when I searched for the hotel I had “all inclusive only” selected but this place is only PARTIALLY all inclusive (was an extra $900 if I wanted to do it), the “penthouse” I upgraded too has ZERO sound insulation so you can’t sleep because they party until 2am (not kidding) right outside the room, it was not airtight so I got stung by mosquitoes virtually every night, and they wouldn’t let me cancel. Additionally their ad says “hot tub on site” which is false advertising because there is NOT (it’s a jetted tub that’s the same temperature as the pool).
Wasn’t given upgraded room like VIP Access Hotels normally do (cost me an extra $600), when I searched for the hotel I had “all inclusive only” selected but this place is only PARTIALLY all inclusive (was an extra $900 if I wanted to do it), the “penthouse” I upgraded too has ZERO sound insulation so you can’t sleep because they party until 2am (not kidding) right outside the room, it was not airtight so I got stung by mosquitoes virtually every night, and they wouldn’t let me cancel. Additionally their ad says “hot tub on site” which is false advertising because there is NOT (it’s a jetted tub that’s the same temperature as the pool).
10
Bradley
Sep 23, 2024
·
Stayed 4 nights
We had a great time at Mahekal. The property is beautiful, peaceful, and very well maintained. The stag was incredible the entire time. They were very attentive and friendly and very personable. The only thing that we didn’t like, or could I say wish was a little better, was the showers in the rooms. The fixtures were outdated and the water pressure was very low. Hard to rinse off your entire body. Especially for my wife and trying to wash her hair and get the shampoo and conditioner out. But seriously…overall we would definitely go back and stay with Mahekal. Absolutely beautiful resort.
We had a great time at Mahekal. The property is beautiful, peaceful, and very well maintained. The stag was incredible the entire time. They were very attentive and friendly and very personable. The only thing that we didn’t like, or could I say wish was a little better, was the showers in the rooms. The fixtures were outdated and the water pressure was very low. Hard to rinse off your entire body. Especially for my wife and trying to wash her hair and get the shampoo and conditioner out. But seriously…overall we would definitely go back and stay with Mahekal. Absolutely beautiful resort.
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, welcoming, and hardworking across restaurants, pools, and housekeeping. Some guests, however, report inconsistent front-desk communication, slow check-in/checkout, and confusion around upgrades, package inclusions, and fees.
Related guest reviews
10
Anthony
Nov 24, 2025
·
Stayed 5 nights
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
6
Jacqueline
Dec 17, 2022
·
Stayed 19,336 nights
Mahekal Beach Resort has a beautiful property with unique accommodations and very friendly staff. However, the management at this resort and their complete disregard for customer service tarnished what could have been an excellent vacation. After booking a room with two beds in the Oasis area, I emailed management explaining that I am vacationing with my mother, who is a senior, and that we would require two beds. However, upon check in, I was advised that they could not accommodate my request (because we booked through Expedia and not their website) was offered a discounted price to upgrade into the beach area so we can have two beds. Apart from not wanting to stay by the beach, the price offered was more than the Expedia advertised price. Since they could not provide the reserved room, I requested to cancel the reservation and was then offered a “voluntary downgrade” for a room with two beds in the garden area with no partial refund or credit. I spoke with Expedia who advised that the resort would not allow me to cancel without paying the penalty. Ultimately, I paid over $600 more for a room I didn’t want. I have travelled to many countries and this is the absolute worst in class customer experience I’ve encountered. Additionally, our room did not have hot water for our entire stay and was next to a club that blasted music until 2:30 am on the Thursday. While we were advised of the club upon check in, we were assured that the music ended around 11 pm.
Mahekal Beach Resort has a beautiful property with unique accommodations and very friendly staff. However, the management at this resort and their complete disregard for customer service tarnished what could have been an excellent vacation. After booking a room with two beds in the Oasis area, I emailed management explaining that I am vacationing with my mother, who is a senior, and that we would require two beds. However, upon check in, I was advised that they could not accommodate my request (because we booked through Expedia and not their website) was offered a discounted price to upgrade into the beach area so we can have two beds. Apart from not wanting to stay by the beach, the price offered was more than the Expedia advertised price. Since they could not provide the reserved room, I requested to cancel the reservation and was then offered a “voluntary downgrade” for a room with two beds in the garden area with no partial refund or credit. I spoke with Expedia who advised that the resort would not allow me to cancel without paying the penalty. Ultimately, I paid over $600 more for a room I didn’t want. I have travelled to many countries and this is the absolute worst in class customer experience I’ve encountered. Additionally, our room did not have hot water for our entire stay and was next to a club that blasted music until 2:30 am on the Thursday. While we were advised of the club upon check in, we were assured that the music ended around 11 pm.
6
Jessica
Nov 9, 2025
·
Stayed 5 nights
The staff is always AMAZING! But I sent several requests for a specific room and they were ignored. That was my 6th stay at Mahekal so I know what I need. The room they gave me was surrounded by loud people yelling and slamming doors and too close to other noise. There was a leak in the roof and it rained in the room. Not a big deal fortunately not on the bed. I just wished my emails didn’t go ignored. Especially since I am a loyal guest of the hotel.
The staff is always AMAZING! But I sent several requests for a specific room and they were ignored. That was my 6th stay at Mahekal so I know what I need. The room they gave me was surrounded by loud people yelling and slamming doors and too close to other noise. There was a leak in the roof and it rained in the room. Not a big deal fortunately not on the bed. I just wished my emails didn’t go ignored. Especially since I am a loyal guest of the hotel.
2
Ma Virginia
Jul 12, 2024
·
Stayed 4 nights
TOOK SO LONG JUST TO CHECK OUT
TOOK SO LONG JUST TO CHECK OUT
10
Richard
Aug 6, 2025
·
Stayed 3 nights
We’ve been coming here for years! The place is amazing but even more impressive are the Staff Members that have been there for years their attention to detail is incredible.
We’ve been coming here for years! The place is amazing but even more impressive are the Staff Members that have been there for years their attention to detail is incredible.
10
Stephanie
Sep 2, 2025
·
Stayed 6 nights
All the staff at Mahekal were excellent. Abraham was amazing always available to help and accommodate us. He went out of his way to make our experience unforgettable at the hotel and in Playa del Carmen. I highly recommend this place. I would definitely stay here again! We left today and miss it already.
All the staff at Mahekal were excellent. Abraham was amazing always available to help and accommodate us. He went out of his way to make our experience unforgettable at the hotel and in Playa del Carmen. I highly recommend this place. I would definitely stay here again! We left today and miss it already.
6
Krystal
May 28, 2025
·
Stayed 4 nights
The hotel grounds are lovely, and the view of the (albeit very shallow) section of beach and sea is nice when the sun is out. We liked the proximity to the beach and fuego from our room. However, £700 per person for 4 nights did not reflect the hotel. The rooms are tired, the sun loungers, beanbags etc were all stained,ripped ,bleached. One pool was closed entirely. The service at times was odd. We’d often sit for a long time waiting for menus at lunch, even though there were so many staff around. The food was just ok at fuego. The breakfast had little vegan options, although the staff were lovely & a nice view over the pool. The other a la carte restaurant we tried only once and the food was bad. The hummus was like soup and with no bread? A confused menu. There were no updates/info on the activities (could never find the staff) the concierge never responded on the WhatsApp. We’d go in person to the desk and they were never there. At our 5am checkout we were asked to walk back to the room to get the 2nd plastic key card before they’d let us leave. Once in the cab the security demanded we show a receipt before he’d let us leave, even tho he’d just watched us check out? Could be lovely but needs some serious overhaul with modernisation of the rooms and some injection of initiative to some of the service. Overpriced for a place that reflects a tired 3*. Roberto at dinner, blonde lady at breakfast/lunch & taller/bald beach service waiter all wonderful & worked v hard.
The hotel grounds are lovely, and the view of the (albeit very shallow) section of beach and sea is nice when the sun is out. We liked the proximity to the beach and fuego from our room. However, £700 per person for 4 nights did not reflect the hotel. The rooms are tired, the sun loungers, beanbags etc were all stained,ripped ,bleached. One pool was closed entirely. The service at times was odd. We’d often sit for a long time waiting for menus at lunch, even though there were so many staff around. The food was just ok at fuego. The breakfast had little vegan options, although the staff were lovely & a nice view over the pool. The other a la carte restaurant we tried only once and the food was bad. The hummus was like soup and with no bread? A confused menu. There were no updates/info on the activities (could never find the staff) the concierge never responded on the WhatsApp. We’d go in person to the desk and they were never there. At our 5am checkout we were asked to walk back to the room to get the 2nd plastic key card before they’d let us leave. Once in the cab the security demanded we show a receipt before he’d let us leave, even tho he’d just watched us check out? Could be lovely but needs some serious overhaul with modernisation of the rooms and some injection of initiative to some of the service. Overpriced for a place that reflects a tired 3*. Roberto at dinner, blonde lady at breakfast/lunch & taller/bald beach service waiter all wonderful & worked v hard.
10
Rolando
Sep 20, 2025
·
Stayed 6 nights
Excellent resort, customer services and quality of the food and drinks
Excellent resort, customer services and quality of the food and drinks
10
Vianey
Aug 1, 2025
·
Stayed 4 nights
We love Mahekal! We visit every year! The staff goes above and beyond to make your stay exceptional! It’s our home away from home and we love coming back every year.
We love Mahekal! We visit every year! The staff goes above and beyond to make your stay exceptional! It’s our home away from home and we love coming back every year.
6
Elizabeth Ann
Jun 5, 2024
·
Stayed 7 nights
BEWARE: They have HIDDEN CHARGES. Over $200. And they are cold hearted about it. The people at the check in, and Allen, make you wish you hadn’t come. The rest of the staff are great. Especially Sofia !!! She is above and beyond!!! Our chambermaid Rigoberto was good the 1st time he cleaned. After that he stacked all the decorative pillows, etc in a corner from then on. Lazy. There are only 2 restaurants open. The food was really great but it became same old thing after the 1st couple of days with no other places to eat. Our restroom had major issues that we reported to Allen but no one ever came to fix it so it was an issue the whole week. Thanks Allen. The grounds are beautiful. The food was limited but really awesome. The drinks were weak. The pools were clean. The beach has a lot of red tide. Stinks. There is a club close to it and we could hear music in our room every night till about 2:00 AM or so.
BEWARE: They have HIDDEN CHARGES. Over $200. And they are cold hearted about it. The people at the check in, and Allen, make you wish you hadn’t come. The rest of the staff are great. Especially Sofia !!! She is above and beyond!!! Our chambermaid Rigoberto was good the 1st time he cleaned. After that he stacked all the decorative pillows, etc in a corner from then on. Lazy. There are only 2 restaurants open. The food was really great but it became same old thing after the 1st couple of days with no other places to eat. Our restroom had major issues that we reported to Allen but no one ever came to fix it so it was an issue the whole week. Thanks Allen. The grounds are beautiful. The food was limited but really awesome. The drinks were weak. The pools were clean. The beach has a lot of red tide. Stinks. There is a club close to it and we could hear music in our room every night till about 2:00 AM or so.
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AI-generated summary based on recent guest reviews
Location
Excellent, walkable location on the beach near 5th Avenue restaurants and shops. The beach is public and nearby venues can bring crowds and late-night noise in some areas.
Related guest reviews
10
Kevin Joseph
Apr 28, 2024
·
Stayed 13 nights
Mahekal is a very well organized property, situated on the beach, in the heart of down town Playa del Carmen. It is quiet, very private and luxurious!
Mahekal is a very well organized property, situated on the beach, in the heart of down town Playa del Carmen. It is quiet, very private and luxurious!
10
Anthony
Nov 24, 2025
·
Stayed 5 nights
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
10
Markus
May 25, 2025
·
Stayed 4 nights
I've been to this property 5 times or more. If I want to stay in a resort in Playa del Carmen, this is the only one I would consider. You are right in town (5th avenue is practically outside the resort) yet it feels like you are in a very natural, almost jungle-ish setting, with a cool vibe and multiple pools and restaurants, and the occasional animal walking by. All other Playa hotels are concrete bunkers by comparison.
I've been to this property 5 times or more. If I want to stay in a resort in Playa del Carmen, this is the only one I would consider. You are right in town (5th avenue is practically outside the resort) yet it feels like you are in a very natural, almost jungle-ish setting, with a cool vibe and multiple pools and restaurants, and the occasional animal walking by. All other Playa hotels are concrete bunkers by comparison.
8
Reyna
Jan 9, 2024
·
Stayed 5 nights
Peaceful, very close to downtown to walk to other restaurants, shops, and to the ferry. Staff was great.
Peaceful, very close to downtown to walk to other restaurants, shops, and to the ferry. Staff was great.
10
Heather
Mar 15, 2024
·
Stayed 7 nights
Best beachfront along the strip and super-friendly staff. Also, the resort is perfectly located near shopping and dining options.
Best beachfront along the strip and super-friendly staff. Also, the resort is perfectly located near shopping and dining options.
10
Karen
Apr 20, 2024
·
Stayed 2 nights
Quiet and peaceful and close to everything.
Quiet and peaceful and close to everything.
10
Casey
Dec 30, 2024
·
Stayed 7 nights
Fantastic rooms with comfortable beds, exceptional resort with great food, friendly staff and unbeatable location on 38th in Playa Del Carmen. Only complaint is it can be loud at night
Fantastic rooms with comfortable beds, exceptional resort with great food, friendly staff and unbeatable location on 38th in Playa Del Carmen. Only complaint is it can be loud at night
10
Jaime
May 27, 2025
·
Stayed 3 nights
Even though the property was just off the main street, you would never have known it. It is a hidden gem alongside the beach.
Even though the property was just off the main street, you would never have known it. It is a hidden gem alongside the beach.
10
Traci
May 1, 2024
·
Stayed 4 nights
This resort is absolutely as beautiful as the photos you see on the site. My sister and I stayed for a long weekend and reserved a beachfront cottage which I probably would not do again. We learned that all beaches in Mexico are public beaches. Bungalow 5 is right next to the entrance to the beach and the beach was raucous until 4am. The front desk was extremely accommodating and moved us to Bungalow 2, also beachfront. It was extremely windy so the waves were quite loud but they provide ear plugs. When I return, I'll stay in the bungalows further from the beach. The restaurants serve great food and the service was very good. The front desk is extremely helpful. They have security positioned at all entrances and in front of all the beachfront bungalows. The entrance from the street is gated. We felt very safe here. Five stars for beauty, service, accommodations, and the beautiful beach and sunsets. The only delta is the noise right on the beachfront if you stay in the bungalows.
This resort is absolutely as beautiful as the photos you see on the site. My sister and I stayed for a long weekend and reserved a beachfront cottage which I probably would not do again. We learned that all beaches in Mexico are public beaches. Bungalow 5 is right next to the entrance to the beach and the beach was raucous until 4am. The front desk was extremely accommodating and moved us to Bungalow 2, also beachfront. It was extremely windy so the waves were quite loud but they provide ear plugs. When I return, I'll stay in the bungalows further from the beach. The restaurants serve great food and the service was very good. The front desk is extremely helpful. They have security positioned at all entrances and in front of all the beachfront bungalows. The entrance from the street is gated. We felt very safe here. Five stars for beauty, service, accommodations, and the beautiful beach and sunsets. The only delta is the noise right on the beachfront if you stay in the bungalows.
8
MARISOL
Jul 8, 2024
·
Stayed 4 nights
Husband and I had a great experience. The staff of the Resort was friendly and very helpful. We noticed they are also hard workers, they were keeping the place clean at all times. This Resort is very close to the 5th Avenue the Main Street at Playa de Carmen .. walking distance to many restaurants, stores and fun!
Husband and I had a great experience. The staff of the Resort was friendly and very helpful. We noticed they are also hard workers, they were keeping the place clean at all times. This Resort is very close to the 5th Avenue the Main Street at Playa de Carmen .. walking distance to many restaurants, stores and fun!
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AI-generated summary based on recent guest reviews
Dining
Food quality earns frequent praise - especially breakfast and Fuego - though variety can feel limited when venues are closed and buffets repeat. Several reviews note higher prices and that all-inclusive or half-board plans have restrictions or require tipping.
Related guest reviews
6
Mark
May 6, 2024
·
Stayed 8 nights
Property is well located. Beach has lots of seaweed. 3 pools not large enough to accommodate all guests. Hotel does weddings and therefore closes down the pool area for wedding party setup which is the only area at this hotel that can accommodate a wedding. Other guests are frequently inconvenienced. This happened twice to us. Restaurants are overpriced for the quality of the food and wine. Staff are friendly but do not anticipate the guest needs. More training needed.
Property is well located. Beach has lots of seaweed. 3 pools not large enough to accommodate all guests. Hotel does weddings and therefore closes down the pool area for wedding party setup which is the only area at this hotel that can accommodate a wedding. Other guests are frequently inconvenienced. This happened twice to us. Restaurants are overpriced for the quality of the food and wine. Staff are friendly but do not anticipate the guest needs. More training needed.
10
Anthony
Nov 24, 2025
·
Stayed 5 nights
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
8
Erich Michael
Jan 22, 2025
·
Stayed 4 nights
I don’t typically write reviews. I will try to be fair and give both the good and the bad. The resort is small, which is what my wife and I wanted. It is cleverly configured making it a joy to walk. The winding paths bend through lush wild gardens and at every turn there seems to be a new, undiscovered secret. Because the paths meander through the resort, you can get a decent walk in despite the size of the property. Be respectful though, some paths dead end into the front door of guest accommodations. The accommodations are charming! We opted for a small private beachfront room which was a single concrete hut with a thatch roof. They are cute and serviceable but not overly luxurious. There are no TV’s in the rooms which didn’t matter to my wife and I, but seemed slightly odd. The huts have 0 sound proofing, so if you are looking to get to sleep before 10pm (when the music ends) opt for a garden room near the spa instead. There are only 2 restaurants open currently: the buffet and the ocean side restaurant. The buffet is nothing special. Fuego, the ocean side restaurant, though, has some truly stand out dishes. Take my advice: be adventurous and try some of their more unique offerings and the chef specials. You will not regret it. The beach front is small but comfortable. There is also a charming touristy strip of shops and restaurants literally just outside of the resort that are safe to explore. Service was not 5 star: staff we friendly enough just not very attentive.
I don’t typically write reviews. I will try to be fair and give both the good and the bad. The resort is small, which is what my wife and I wanted. It is cleverly configured making it a joy to walk. The winding paths bend through lush wild gardens and at every turn there seems to be a new, undiscovered secret. Because the paths meander through the resort, you can get a decent walk in despite the size of the property. Be respectful though, some paths dead end into the front door of guest accommodations. The accommodations are charming! We opted for a small private beachfront room which was a single concrete hut with a thatch roof. They are cute and serviceable but not overly luxurious. There are no TV’s in the rooms which didn’t matter to my wife and I, but seemed slightly odd. The huts have 0 sound proofing, so if you are looking to get to sleep before 10pm (when the music ends) opt for a garden room near the spa instead. There are only 2 restaurants open currently: the buffet and the ocean side restaurant. The buffet is nothing special. Fuego, the ocean side restaurant, though, has some truly stand out dishes. Take my advice: be adventurous and try some of their more unique offerings and the chef specials. You will not regret it. The beach front is small but comfortable. There is also a charming touristy strip of shops and restaurants literally just outside of the resort that are safe to explore. Service was not 5 star: staff we friendly enough just not very attentive.
8
Tamia
Jun 3, 2024
·
Stayed 4 nights
All of the staff were friendly and helpful! The beach had a lot of seaweed this time of year compared to my last visit which was in the month of October. One of the restaurants "La Cocina" was closed and the price for the all inclusive package wasn\'t altered in consideration of that. Other resorts along the beach were loud at night sometimes even up to early hours in the morning. The resort had 2 open restaurants, 2 bars, a giftshop/Starbucks, and an arts/crafts area. They had spa on the resort called "Revive" which had great service, but the massages were overpriced. There were a few excursions offered along the Playa Del Carmen beachfront, but not near as many as Cancun had. Overall, it was a good experience, but I feel as if more could have been included with the packages offered.
All of the staff were friendly and helpful! The beach had a lot of seaweed this time of year compared to my last visit which was in the month of October. One of the restaurants "La Cocina" was closed and the price for the all inclusive package wasn\'t altered in consideration of that. Other resorts along the beach were loud at night sometimes even up to early hours in the morning. The resort had 2 open restaurants, 2 bars, a giftshop/Starbucks, and an arts/crafts area. They had spa on the resort called "Revive" which had great service, but the massages were overpriced. There were a few excursions offered along the Playa Del Carmen beachfront, but not near as many as Cancun had. Overall, it was a good experience, but I feel as if more could have been included with the packages offered.
8
Clayton
Apr 25, 2024
·
Stayed 7 nights
Great place and great staff! Only reason it’s not 5 stars is the dining options are only 2 and the food was kind of on repeat. Beautiful though!
Great place and great staff! Only reason it’s not 5 stars is the dining options are only 2 and the food was kind of on repeat. Beautiful though!
8
Louise
Dec 1, 2024
·
Stayed 14 nights
Beautiful property! Good Beach. The bar and restaurant staff are incredible. The front desk staff-not so much. Food is good, but more variety would be better. The buffet gets boring as it’s the same thing all the time.
Beautiful property! Good Beach. The bar and restaurant staff are incredible. The front desk staff-not so much. Food is good, but more variety would be better. The buffet gets boring as it’s the same thing all the time.
8
John W.
Aug 10, 2024
·
Stayed 6 nights
The Mahekal was excellent, we really enjoyed our stay. Disappointed in Expedia though. After purchasing the package, the Mahekal reached out to inform me a two different fees that would be charged upon arrival. It was $400 extra for all inclusive (which was well worth it) but the hotel needed an additional $15 a day per person payable onsite that Expedia did not mention. Expedia didn’t help at all.
The Mahekal was excellent, we really enjoyed our stay. Disappointed in Expedia though. After purchasing the package, the Mahekal reached out to inform me a two different fees that would be charged upon arrival. It was $400 extra for all inclusive (which was well worth it) but the hotel needed an additional $15 a day per person payable onsite that Expedia did not mention. Expedia didn’t help at all.
10
JANET
Oct 2, 2024
·
Stayed 4 nights
The staff were amazing and very attentive. The accommodation on the beach was spectacular although one night there was loud noise coming from a local nightclub that disturbed our sleep but that was only one night. The food was exceptional and in one restaurant changed each night. Plenty of pools to lounge by and it was very secure with security guards on the beach and at each entrance. The one downside was that some gym equipment need replacing. Overall I would go again.
The staff were amazing and very attentive. The accommodation on the beach was spectacular although one night there was loud noise coming from a local nightclub that disturbed our sleep but that was only one night. The food was exceptional and in one restaurant changed each night. Plenty of pools to lounge by and it was very secure with security guards on the beach and at each entrance. The one downside was that some gym equipment need replacing. Overall I would go again.
10
Rolando
Sep 20, 2025
·
Stayed 6 nights
Excellent resort, customer services and quality of the food and drinks
Excellent resort, customer services and quality of the food and drinks
8
Heather
Nov 19, 2024
·
Stayed 4 nights
The only complaint I have is with the dinner food at the buffet. Never ate lunch there so I can’t speak to that. Breakfast was pretty good. Dinner was not good, I recommend eating at Fuego or off the resort.
The only complaint I have is with the dinner food at the buffet. Never ate lunch there so I can’t speak to that. Breakfast was pretty good. Dinner was not good, I recommend eating at Fuego or off the resort.
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AI-generated summary based on recent guest reviews
10
Jenna
Jul 28, 2026
·
Stayed 1 night
Wish we could have stayed longer! A little bit of paradise in the very busy Playa Del Carmen. The staff are excellent. Would absolutely stay again!
Wish we could have stayed longer! A little bit of paradise in the very busy Playa Del Carmen. The staff are excellent. Would absolutely stay again!
10
Janet
Jun 30, 2026
·
Stayed 4 nights
Everything was wonderful. The only down fall was the water pressure in the shower.
Everything was wonderful. The only down fall was the water pressure in the shower.
10
Celene
Jun 30, 2026
·
Stayed 4 nights
Amazing hotel right by the beach. They also had a coffee shop in the hotel and their gym and day activities were so fun. They had merengue classes, water aerobics, Pilates, yoga, and so many other activities throughout the resort. Their spa was amazing too, we got facials and massages and the staff were so nice. Definitely recommend, great location!!
Amazing hotel right by the beach. They also had a coffee shop in the hotel and their gym and day activities were so fun. They had merengue classes, water aerobics, Pilates, yoga, and so many other activities throughout the resort. Their spa was amazing too, we got facials and massages and the staff were so nice. Definitely recommend, great location!!
8
Aisha
Jun 26, 2026
·
Stayed 4 nights
Fuego restaurant needs a better selection of cuisines, possibly even different cuts of meat(seafood/poultry/beef). The food lacked flavoring and the right consistency.
Fuego restaurant needs a better selection of cuisines, possibly even different cuts of meat(seafood/poultry/beef). The food lacked flavoring and the right consistency.
8
Alex
Jun 22, 2026
·
Stayed 6 nights
This place is beautiful very zen like vibes. Property is very well kept up with a secluded private feeling. Located in the middle of everything. The road coming into it starts all of these vines the place has. Would’ve gave them 5 stars across the board if it weren’t for the night manager being very rude when the AC went out in our room after a long day of scuba diving. We were moved to another ocean view room like we had after some unnecessary arguing with the guy.
This place is beautiful very zen like vibes. Property is very well kept up with a secluded private feeling. Located in the middle of everything. The road coming into it starts all of these vines the place has. Would’ve gave them 5 stars across the board if it weren’t for the night manager being very rude when the AC went out in our room after a long day of scuba diving. We were moved to another ocean view room like we had after some unnecessary arguing with the guy.
Property Policies
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
FAQs about Mahekal Beach Front Resort & Spa
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately USD 27 for adults and children.
Does the property allow pets?
The property allows pets in specific rooms only, with a pet fee of USD 30.25 per accommodation, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available for a surcharge of USD 302 per person for a roundtrip. Guests must contact the property with arrival details before travel.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities. Specific details on accessible rooms and bathrooms are not provided.
Where is the property located in relation to key landmarks?
The property is centrally located in Playa del Carmen, steps from Mamitas Beach and within a 10-minute walk of Quinta Avenida. It is 0.4 miles from Mario Villanueva Stadium Madrid and 0.8 miles from Quinta Alegría Shopping Mall.
Does the property have a swimming pool?
The property features 5 outdoor swimming pools, including an infinity pool. Pool access is available from 7:00 AM to 7:00 PM.
What are the policies for guests staying with children?
Up to 2 children aged 4 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Playa del Carmen trip?
What do room rates usually look like at Mahekal Beach Front Resort & Spa in Playa del Carmen?
Over the next 60–90 days, room rates at Mahekal Beach Front Resort & Spa in Playa del Carmen typically land around $171 a night for two guests, ranging from $133 to $445 on peak dates.
When is the best time to visit Mahekal Beach Front Resort & Spa for fewer crowds?
Demand at Mahekal Beach Front Resort & Spa in Playa del Carmen peaks in December and is quietest in August. Plan for a calmer stay in August when beaches and nearby attractions see the lightest foot traffic.
Which month is cheapest to book Mahekal Beach Front Resort & Spa?
Over the trailing 12 months, July is the cheapest month to stay at Mahekal Beach Front Resort & Spa in Playa del Carmen, averaging $193 a night; February is the priciest month, averaging $479.
What nearby attractions and types of travellers suit Mahekal Beach Front Resort & Spa?
Set on the Quintana Roo coast, Mahekal Beach Front Resort & Spa in Playa del Carmen is a short walk from Playa del Carmen Main Beach, Quinta Avenida and Mamitas Beach, making it ideal for couples and families seeking beach time and city strolls.
How does the nightly price at Mahekal Beach Front Resort & Spa in Playa del Carmen compare to recent weeks?
The current price at Mahekal Beach Front Resort & Spa in Playa del Carmen is $121 per night for 2 guests, which is low for this hotel: about 35% below its $182 average over the last 60 days. Most nights over that period fell between $132 and $270.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-10: 124.04920733795167USD
- 2026-10-11: 117.3262192756653USD
- 2026-10-12: 119.24689717941285USD
- 2026-10-13: 122.58402738647462USD
- 2026-10-14: 117.77582819976807USD
- 2026-10-15: 119.53710917129517USD
- 2026-10-16: 117.67440699768068USD
- 2026-10-17: 148.71883352355957USD
- 2026-10-18: 113.97525113449097USD
- 2026-10-19: 124.34364165191651USD
- 2026-10-20: 125.14548112869264USD
- 2026-10-21: 130.82827364959718USD
- 2026-10-22: 124.34364165191651USD
- 2026-10-23: 135.6654564277649USD
- 2026-10-24: 141.65235015792848USD
- 2026-10-25: 116.8136772392273USD
- 2026-10-26: 122.684055393219USD
- 2026-10-27: 131.6695243148804USD
- 2026-10-28: 201.91383520507813USD
- 2026-10-29: 203.23880671234133USD
- 2026-10-30: 205.53821152191165USD
- 2026-10-31: 205.00542969055178USD
- 2026-11-01: 211.86861764984133USD
- 2026-11-02: 210.52962871704102USD
- 2026-11-03: 243.19472605133058USD
- 2026-11-04: 249.48998604888916USD
- 2026-11-05: 242.1816251678467USD
- 2026-11-06: 321.8479195770264USD
- 2026-11-07: 292.47495138549806USD
- 2026-11-08: 214.9111340515137USD
- 2026-11-09: 198.0721204147339USD
- 2026-11-10: 279.2299885620117USD
- 2026-11-11: 282.575606149292USD
- 2026-11-12: 336.18996817626953USD
- 2026-11-13: NO DATA
- 2026-11-14: 405.18999322814943USD
- 2026-11-15: 307.86215290832524USD
- 2026-11-16: 281.08239134674074USD
- 2026-11-17: 275.37998297729496USD
- 2026-11-18: 132.30913773269654USD
- 2026-11-19: 135.0199967178345USD
- 2026-11-20: 162.0035579711914USD
- 2026-11-21: 168.58273921356204USD
- 2026-11-22: 173.55672009887695USD
- 2026-11-23: 165.41063000335694USD
- 2026-11-24: 162.0035579711914USD
- 2026-11-25: 165.41063000335694USD
- 2026-11-26: 186.28999560699464USD
- 2026-11-27: 182.46776845703127USD
- 2026-11-28: 136.163194695282USD
- 2026-11-29: 128.80346507797242USD
- 2026-11-30: 136.163194695282USD
- 2026-12-01: 159.82333546752932USD
- 2026-12-02: 159.82333546752932USD
- 2026-12-03: 263.4231702774048USD
- 2026-12-04: 255.79998143768313USD
- 2026-12-05: 255.79998143768313USD
- 2026-12-06: 226.41998743896485USD
- 2026-12-07: 136.163194695282USD
- 2026-12-08: 136.163194695282USD
- 2026-12-09: 134.9433795211792USD
- 2026-12-10: 205.9798629928589USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort. The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100.00 per night
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100
- Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 7:00 AM to 7:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number 008-007-000708/2025
- Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
- Airport shuttle fee: USD 302 per person (roundtrip)
- Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
- Pet fee: USD 30.25 per accommodation, per night
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
Dry Cleaning
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Poolside Bar
Family Room
Beach Sun Loungers
Activities
Swimming pool
Private beach
Garden
Beach (Nearby)
Scuba Diving
Cycling
Billiards
Pool Outdoor
Live Music
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Airport shuttle
Internet
Free Wi-Fi