Fairmont Mayakoba
$407
/ night
Avg. for October
Prices for Fairmont Mayakoba
Select dates to see prices and availability
$407
/ night
Avg. for October
Monthly average prices
Nightly prices at Fairmont Mayakoba average $256 in August, the cheapest month, and $734 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $553 |
| February | $543 |
| March | $556 |
| April | $558 |
| May | $437 |
| June | $367 |
| July | $282 |
| August | $256 |
| September | $652 |
| October | $407 |
| November | $507 |
| December | $734 |
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Oct · $407
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Most expensive: December (~$734)
Cheapest: August (~$256)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor pools. Additional amenities at this property include compliment...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor pools. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This property has 27710 square feet (2574 square meters) of space consisting of a conference center and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy Mexican cuisine at La Laguna, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the poolside bar or one of 3 bars/lounges, or 2 beach bars. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Rooms
Stay in one of 401 guestrooms featuring LED televisions. Your Select Comfort bed comes with premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Location
When you stay at Fairmont Mayakoba Riviera Maya - All Inclusive in Playa del Carmen, you'll be on the beach, a 1-minute drive from El Camaleón Mayakoba Golf Course and 8 minutes from Quinta Avenida. This all-inclusive property is 5.2 mi (8.4 km) from Playa del Carmen Main Beach and 5.5 mi (8.9 km) from Maroma Beach.
What's nearby
El Camaleón Mayakoba Golf Course(0.1 miles)
Gran Coyote Golf(2 miles)
Playa Xcalacoco(2.4 miles)
Chun-Zumbul (diving site)(2.9 miles)
Tres Rios Ecopark(2.5 miles)
28 de Julio Square(3.3 miles)
Guadalupe Church(4.1 miles)
Punta Esmeralda Beach(4.2 miles)
Playa 88(4.3 miles)
Playa Avenida Colosio(4.4 miles)
Temazcal Natura(4.6 miles)
Plaza Las Americas(4.8 miles)
Super Chedraui Selecto Avenida 10(5 miles)
Mario Villanueva Stadium Madrid(5.1 miles)
Mamitas Beach(5.1 miles)
Cozumel Intl. Airport (CZM)(26.5 miles)
Cancun Intl. Airport (CUN)(29.3 miles)
Tulum Intl. Airport (TQO)(69.7 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Carretera Federal Cancun - Playa del Carmen Km 298, Playa del Carmen, Quintana Roo, Mexico
El Camaleón Mayakoba Golf Course (0.1 miles)
Gran Coyote Golf (2 miles)
Playa Xcalacoco (2.4 miles)
Chun-Zumbul (diving site) (2.9 miles)
Tres Rios Ecopark (2.5 miles)
28 de Julio Square (3.3 miles)
Room options
5
Fairmont, Room, 1 King Bed, Garden View
Room details
1 King Bed
Sleeps 2
441 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
6
Fairmont, Room, 1 King Bed, Resort View
Room details
1 King Bed
Sleeps 2
436 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
7
Premium Suite, 1 King Bed, Beachfront
Room details
1 King Bed
Sleeps 3
1075 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
3
Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service
Room details
2 Queen Beds
Sleeps 4
495 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
9
Bambu Suite, 1 King Bed, Private Pool, View
Room details
1 King Bed
Sleeps 4
1851 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
4
Beach Area Casita, Room, 2 Queen Beds, Canal View
Room details
2 Queen Beds
Sleeps 4
505 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
3
Beach Area Casita, Room, 1 King Bed, Canal View
Room details
1 King Bed
Sleeps 2
462 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Casita, Suite, 1 King Bed, Beachfront
Room details
1 King Bed
Sleeps 4
963 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
2
Family Room, Connecting Rooms (Lagoon)
Room details
1 King Bed
and 2 Queen Beds
Sleeps 6
947 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
3
Casita, Deluxe Room, 1 King Bed, Garden View
Room details
1 King Bed
Sleeps 2
462 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
4
Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 King Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
1108 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
4
Family Room, Connecting Rooms (Garden)
Room details
1 King Bed
and 2 Queen Beds
Sleeps 6
947 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
6
El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View
Room details
1 King Bed
and 2 Queen Beds
Sleeps 6
2206 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
5
Coral Suite, 1 King Bed, Private Pool
Room details
1 King Bed
Sleeps 4
1496 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
4
Casita Signature, Room, 1 King Bed, Canal View
Room details
1 King Bed
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
4
Casita, Signature Suite, 2 Queen Beds, Canal View
Room details
2 Queen Beds
Sleeps 5
914 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
6
Fairmont, Room, 2 Queen Beds, Garden View
Room details
2 Queen Beds
Sleeps 4
441 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
3
Casita, Deluxe Room, 2 Queen Beds, Garden View
Room details
2 Queen Beds
Sleeps 4
462 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
6
Casita Signature, Suite, 1 King Bed with Sofa Bed, Canal View
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
915 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
4
Fairmont, Room, 2 Queen Beds, Resort View
Room details
2 Queen Beds
Sleeps 4
436 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
13
La Tortuga Suite, 1 King Bed, Private Pool, View
Room details
1 King Bed
Sleeps 3
2131 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
4
Casita Signature, Room, 2 Queen Beds, Canal View
Room details
2 Queen Beds
Sleeps 4
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
Guest reviews of Fairmont Mayakoba
9.1
Superb
Based on 762 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Fairmont Mayakoba, travellers consistently praise the lush, well-maintained grounds and welcoming staff, with many families enjoying the beach club and multiple pools, while others note the expansive layout requires bikes or shuttles to get around.
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What guests think
At Fairmont Mayakoba, travellers consistently praise the lush, well-maintained grounds and welcoming staff, with many families enjoying the beach club and multiple pools, while others note the expansive layout requires bikes or shuttles to get around.
Rooms and casitas are generally spacious and modern, though a number of guests reported AC challenges or occasional musty smells, plus mosquitoes depending on season. Dining earns frequent praise but also recurring complaints about high prices, limited or closed venues at times, and the need to reserve, with breakfast quality and waits mixed. Service is widely described as warm and attentive, yet some experienced slow responses, operational hiccups, billing or check-in issues, and delays for carts or room service. Expect a beautiful, nature-focused resort with friendly service and strong amenities, but plan ahead for dining and getting around.
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AI-generated summary based on recent guest reviews
Facilities
Extensive facilities with multiple pools (including beach club and adult areas), a wide beach, spa, a well-equipped gym, golf, bikes and carts, plus water activities. Some guests encountered venue closures during renovations or events and occasional waits for carts.
Related guest reviews
10
Stewart
Mar 9, 2023
·
Stayed 10 nights
This is a beautiful resort. Our accommodations (casita overlooking the canal) were spacious and spotless. Restaurant choices and food (with a few exceptions) was excellent. The exceptions were the breakfast buffet (very expensive, busy and crowded, with less-than-attentive service), and single meals at both Gaia and Tauro. Our first meal at Gaia was outstanding, and we received excellent service from the manager regarding the less-than-outstanding meal. Meals at Bassano, La Laguna, Fuego, and Hix were all superb, in terms of food preparation/presentation as well as service. We also noted the presence of an above-average number of staff to maintain the property in its excellent condition. We spent the majority of our time on the Nature Trail in the morning, then at the Adult Pool in the afternoons. It was a bit disappointing with the Adult Pool was closed for corporate functions (lots of those held here) The Family Pool at La Laguna is great for kids. The beach was somewhat disappointing, due to both the seaweed and the barriers which have been erected to keep it away from the beach……just not scenic. We did not spend much time there, as a result (but many other people did and appeared to be enjoying it). The sand is lovely (when it is not covered in seaweed!). The staff did a heroic job of attempting to keep the beach free of plants but this really does not seem to be easy to do. We found the staff to be extremely and genuinely welcoming and warm.
This is a beautiful resort. Our accommodations (casita overlooking the canal) were spacious and spotless. Restaurant choices and food (with a few exceptions) was excellent. The exceptions were the breakfast buffet (very expensive, busy and crowded, with less-than-attentive service), and single meals at both Gaia and Tauro. Our first meal at Gaia was outstanding, and we received excellent service from the manager regarding the less-than-outstanding meal. Meals at Bassano, La Laguna, Fuego, and Hix were all superb, in terms of food preparation/presentation as well as service. We also noted the presence of an above-average number of staff to maintain the property in its excellent condition. We spent the majority of our time on the Nature Trail in the morning, then at the Adult Pool in the afternoons. It was a bit disappointing with the Adult Pool was closed for corporate functions (lots of those held here) The Family Pool at La Laguna is great for kids. The beach was somewhat disappointing, due to both the seaweed and the barriers which have been erected to keep it away from the beach……just not scenic. We did not spend much time there, as a result (but many other people did and appeared to be enjoying it). The sand is lovely (when it is not covered in seaweed!). The staff did a heroic job of attempting to keep the beach free of plants but this really does not seem to be easy to do. We found the staff to be extremely and genuinely welcoming and warm.
8
Edward Michael Donovan
Sep 13, 2025
·
Stayed 8 nights
I was disappointed that the main pool area was closed as well as three of the dinner restaurants and the buffet breakfast restaurant. As a result, there was limited food options. I would not have booked the resort if I knew this.
I was disappointed that the main pool area was closed as well as three of the dinner restaurants and the buffet breakfast restaurant. As a result, there was limited food options. I would not have booked the resort if I knew this.
4
Paola
Sep 13, 2025
·
Stayed 3 nights
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
10
Lila
Jun 22, 2025
·
Stayed 4 nights
The resort is beautiful and clean. The rooms are spacious. The staff is amazing and does everything they can for each person. Food is very good and overall a good value. We went during off season so not much to do in the evenings beyond dinners (for teenagers) but besides that, we would go again!
The resort is beautiful and clean. The rooms are spacious. The staff is amazing and does everything they can for each person. Food is very good and overall a good value. We went during off season so not much to do in the evenings beyond dinners (for teenagers) but besides that, we would go again!
10
Julia
Jun 5, 2025
·
Stayed 5 nights
What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm. The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm. The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café. The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide. Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.
What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm. The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm. The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café. The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide. Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.
10
Andrew
Mar 1, 2025
·
Stayed 4 nights
Incredible place. Beautiful property. Great restaurants. Beautiful pools. All around great spot.
Incredible place. Beautiful property. Great restaurants. Beautiful pools. All around great spot.
10
Francisco
Jun 21, 2025
·
Stayed 6 nights
Service was excellent,the all included option is well worth it, restaurants were all very good, great for kids, Spa was Out of this world.
Service was excellent,the all included option is well worth it, restaurants were all very good, great for kids, Spa was Out of this world.
10
Rodrigo
Jul 7, 2025
·
Stayed 4 nights
Great golf course, hotel next to the beach, friendly staff. June and July are sargassum season so prices were better. Great hotel overall.
Great golf course, hotel next to the beach, friendly staff. June and July are sargassum season so prices were better. Great hotel overall.
10
Sue
Nov 15, 2025
·
Stayed 5 nights
Property was beautiful with lots of options for pools and beach. Staff were absolutely lovely, cheerful and helpful.
Property was beautiful with lots of options for pools and beach. Staff were absolutely lovely, cheerful and helpful.
10
David
Jul 24, 2024
·
Stayed 6 nights
We recently stayed at the Fairmont Mayakoba to celebrate my wife's birthday and had an exceptional experience. One of the highlights was playing golf at the spectacular Camaleón Golf Course, which offered a challenging and enjoyable round amidst stunning scenery. The service at the hotel was impeccable, with staff going above and beyond to ensure our stay was comfortable and memorable. There are numerous dining options available, catering to a variety of tastes and preferences, making each meal a delightful experience. The large pool area is well-designed, providing ample space so that guests never feel crowded. This was especially important given the many activities available for kids, ensuring they had plenty to do while we relaxed. The gym and spa facilities are top-notch, offering a wide range of equipment and treatments for those looking to stay active or unwind. Overall, I highly recommend Fairmont Mayakoba for anyone looking to enjoy a luxurious and relaxing vacation without needing to venture out frequently. Everything you need is right on the property, making it an ideal destination for an stress-free getaway.
We recently stayed at the Fairmont Mayakoba to celebrate my wife's birthday and had an exceptional experience. One of the highlights was playing golf at the spectacular Camaleón Golf Course, which offered a challenging and enjoyable round amidst stunning scenery. The service at the hotel was impeccable, with staff going above and beyond to ensure our stay was comfortable and memorable. There are numerous dining options available, catering to a variety of tastes and preferences, making each meal a delightful experience. The large pool area is well-designed, providing ample space so that guests never feel crowded. This was especially important given the many activities available for kids, ensuring they had plenty to do while we relaxed. The gym and spa facilities are top-notch, offering a wide range of equipment and treatments for those looking to stay active or unwind. Overall, I highly recommend Fairmont Mayakoba for anyone looking to enjoy a luxurious and relaxing vacation without needing to venture out frequently. Everything you need is right on the property, making it an ideal destination for an stress-free getaway.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is consistently praised across rooms and grounds, with meticulous housekeeping and well-maintained areas. A few reviews noted issues like a dirty pool or pests/mold in some casitas.
Related guest reviews
8
Jorge
Nov 22, 2025
·
Stayed 3 nights
Great hotel but my casita smelled mold.
Great hotel but my casita smelled mold.
10
Arti
Oct 15, 2024
·
Stayed 4 nights
Stunning property set in a lush jungle environment. Dreamy surroundings with beautiful landscaping, both manicured and natural. Meticulous housekeeping services, spotless rooms. Seemingly endless choices of restaurants. Gracious, genuine, warm hearted staff, everyone with a smile on their face and willing to help. Highly recommend.
Stunning property set in a lush jungle environment. Dreamy surroundings with beautiful landscaping, both manicured and natural. Meticulous housekeeping services, spotless rooms. Seemingly endless choices of restaurants. Gracious, genuine, warm hearted staff, everyone with a smile on their face and willing to help. Highly recommend.
10
Sydney Marie
Jul 7, 2025
·
Stayed 5 nights
The property was beautiful, the rooms were attractive, clean and comfortable. The deck was roomy and private with a lush jungle view and the relaxing sounds of wildlife
The property was beautiful, the rooms were attractive, clean and comfortable. The deck was roomy and private with a lush jungle view and the relaxing sounds of wildlife
10
Terri
Jan 30, 2026
·
Stayed 6 nights
Almost perfect resort. Staff is great. Rooms are clean.
Almost perfect resort. Staff is great. Rooms are clean.
10
Frank
Jul 3, 2025
·
Stayed 7 nights
Absolutely meticulously kept property.
Absolutely meticulously kept property.
10
Lila
Jun 22, 2025
·
Stayed 4 nights
The resort is beautiful and clean. The rooms are spacious. The staff is amazing and does everything they can for each person. Food is very good and overall a good value. We went during off season so not much to do in the evenings beyond dinners (for teenagers) but besides that, we would go again!
The resort is beautiful and clean. The rooms are spacious. The staff is amazing and does everything they can for each person. Food is very good and overall a good value. We went during off season so not much to do in the evenings beyond dinners (for teenagers) but besides that, we would go again!
10
JAVIER
Jul 16, 2025
·
Stayed 3 nights
El trato que tiene todo el personal con los turistas es increible, los alimentos muy variados y la limpieza y orden de las instalaciones es impecable.
El trato que tiene todo el personal con los turistas es increible, los alimentos muy variados y la limpieza y orden de las instalaciones es impecable.
10
katie
Aug 8, 2025
·
Stayed 7 nights
Fabulous resort, we were kindly upgraded to a casita and it was stunning - maid service twice a day, in the evening our ice bucket would be filled . Our rooms were clean and spacious with quality fittings and beautiful balconies where we could sit and listen to the sounds of the jungle. The staff, without exception were friendly and helpful. Valet parking easy and efficient, and they would give us water and towels if going out for the day. On return, they would say “ welcome home “! Food delicious, especially the breakfast buffet ( Christina’s omelettes are second to none !) which was extensive and set us up for the day. The beach was gorgeous , pools clean and the areas well maintained and so pretty. We didn’t want to leave.
Fabulous resort, we were kindly upgraded to a casita and it was stunning - maid service twice a day, in the evening our ice bucket would be filled . Our rooms were clean and spacious with quality fittings and beautiful balconies where we could sit and listen to the sounds of the jungle. The staff, without exception were friendly and helpful. Valet parking easy and efficient, and they would give us water and towels if going out for the day. On return, they would say “ welcome home “! Food delicious, especially the breakfast buffet ( Christina’s omelettes are second to none !) which was extensive and set us up for the day. The beach was gorgeous , pools clean and the areas well maintained and so pretty. We didn’t want to leave.
10
Carlos
Jul 4, 2025
·
Stayed 3 nights
Extraordinary location, services, food, nature surrounding. Personnel are kind, friendly, respectful, knowledgeable, attentive. Would definitely go back. One annoying issue, however, there was a strong mold smell in our room, likely affecting many casitas’ bottom floor units (we tried two). May try a top floor room next time
Extraordinary location, services, food, nature surrounding. Personnel are kind, friendly, respectful, knowledgeable, attentive. Would definitely go back. One annoying issue, however, there was a strong mold smell in our room, likely affecting many casitas’ bottom floor units (we tried two). May try a top floor room next time
10
wara
Sep 2, 2025
·
Stayed 6 nights
Beautiful property. So many pools. Big and small. Huge beach! Lots of chairs. Service was the best I’ve ever experienced and I have travelled a lot. The property is recently renovated and extremely well maintained. Very clean. The food in all the restaurants was amazing. This was one of the best experiences I’ve had!
Beautiful property. So many pools. Big and small. Huge beach! Lots of chairs. Service was the best I’ve ever experienced and I have travelled a lot. The property is recently renovated and extremely well maintained. Very clean. The food in all the restaurants was amazing. This was one of the best experiences I’ve had!
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AI-generated summary based on recent guest reviews
Rooms
Rooms and casitas are spacious and often recently renovated, with features like outdoor showers and balconies. Several reviews reported AC not cooling enough, musty odors, insects, or minor maintenance quirks.
Related guest reviews
8
Jorge
Nov 22, 2025
·
Stayed 3 nights
Great hotel but my casita smelled mold.
Great hotel but my casita smelled mold.
10
Ivan
Jul 29, 2025
·
Stayed 7 nights
This property is huge. Nature is fantastic. Good is really good for an all inclusive package. Premium food and drinks. Rooms are amazing, the lower level casitas have an amazing outdoor shower which brings a unique experience. I totally recommend this amazing hotel.
This property is huge. Nature is fantastic. Good is really good for an all inclusive package. Premium food and drinks. Rooms are amazing, the lower level casitas have an amazing outdoor shower which brings a unique experience. I totally recommend this amazing hotel.
10
Sydney Marie
Jul 7, 2025
·
Stayed 5 nights
The property was beautiful, the rooms were attractive, clean and comfortable. The deck was roomy and private with a lush jungle view and the relaxing sounds of wildlife
The property was beautiful, the rooms were attractive, clean and comfortable. The deck was roomy and private with a lush jungle view and the relaxing sounds of wildlife
8
CLAUDIUS
Dec 4, 2025
·
Stayed 9 nights
Equipes excelentes e comida muito boa. O quarto era confortável, mas a varanda gotejava bastante nos dias de chuva e havia muitos mosquitos. O hotel também estava repleto de crianças. A praia em frente não é das mais bonitas, mas a estadia foi agradável no geral.
Equipes excelentes e comida muito boa. O quarto era confortável, mas a varanda gotejava bastante nos dias de chuva e havia muitos mosquitos. O hotel também estava repleto de crianças. A praia em frente não é das mais bonitas, mas a estadia foi agradável no geral.
10
Stewart
Mar 9, 2023
·
Stayed 10 nights
This is a beautiful resort. Our accommodations (casita overlooking the canal) were spacious and spotless. Restaurant choices and food (with a few exceptions) was excellent. The exceptions were the breakfast buffet (very expensive, busy and crowded, with less-than-attentive service), and single meals at both Gaia and Tauro. Our first meal at Gaia was outstanding, and we received excellent service from the manager regarding the less-than-outstanding meal. Meals at Bassano, La Laguna, Fuego, and Hix were all superb, in terms of food preparation/presentation as well as service. We also noted the presence of an above-average number of staff to maintain the property in its excellent condition. We spent the majority of our time on the Nature Trail in the morning, then at the Adult Pool in the afternoons. It was a bit disappointing with the Adult Pool was closed for corporate functions (lots of those held here) The Family Pool at La Laguna is great for kids. The beach was somewhat disappointing, due to both the seaweed and the barriers which have been erected to keep it away from the beach……just not scenic. We did not spend much time there, as a result (but many other people did and appeared to be enjoying it). The sand is lovely (when it is not covered in seaweed!). The staff did a heroic job of attempting to keep the beach free of plants but this really does not seem to be easy to do. We found the staff to be extremely and genuinely welcoming and warm.
This is a beautiful resort. Our accommodations (casita overlooking the canal) were spacious and spotless. Restaurant choices and food (with a few exceptions) was excellent. The exceptions were the breakfast buffet (very expensive, busy and crowded, with less-than-attentive service), and single meals at both Gaia and Tauro. Our first meal at Gaia was outstanding, and we received excellent service from the manager regarding the less-than-outstanding meal. Meals at Bassano, La Laguna, Fuego, and Hix were all superb, in terms of food preparation/presentation as well as service. We also noted the presence of an above-average number of staff to maintain the property in its excellent condition. We spent the majority of our time on the Nature Trail in the morning, then at the Adult Pool in the afternoons. It was a bit disappointing with the Adult Pool was closed for corporate functions (lots of those held here) The Family Pool at La Laguna is great for kids. The beach was somewhat disappointing, due to both the seaweed and the barriers which have been erected to keep it away from the beach……just not scenic. We did not spend much time there, as a result (but many other people did and appeared to be enjoying it). The sand is lovely (when it is not covered in seaweed!). The staff did a heroic job of attempting to keep the beach free of plants but this really does not seem to be easy to do. We found the staff to be extremely and genuinely welcoming and warm.
10
Susan
Feb 15, 2025
·
Stayed 2 nights
We stayed here 15 years ago and loved it then, it has only gotten even better if that is possible! The staff were excellent, so helpful and accommodating at every turn, always smiling. We stayed in one of the hotel rooms near the lobby and it was fantastic! Gorgeous bathrooms, so luxurious. Loved the pools by the beach and the food and drink service pool or beachside. The grounds are luscious, beautiful birdsong everywhere. Our only regret is we didn't stay longer. We will definitely return sooner than 15 years!
We stayed here 15 years ago and loved it then, it has only gotten even better if that is possible! The staff were excellent, so helpful and accommodating at every turn, always smiling. We stayed in one of the hotel rooms near the lobby and it was fantastic! Gorgeous bathrooms, so luxurious. Loved the pools by the beach and the food and drink service pool or beachside. The grounds are luscious, beautiful birdsong everywhere. Our only regret is we didn't stay longer. We will definitely return sooner than 15 years!
4
Paola
Sep 13, 2025
·
Stayed 3 nights
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
10
katie
Aug 8, 2025
·
Stayed 7 nights
Fabulous resort, we were kindly upgraded to a casita and it was stunning - maid service twice a day, in the evening our ice bucket would be filled . Our rooms were clean and spacious with quality fittings and beautiful balconies where we could sit and listen to the sounds of the jungle. The staff, without exception were friendly and helpful. Valet parking easy and efficient, and they would give us water and towels if going out for the day. On return, they would say “ welcome home “! Food delicious, especially the breakfast buffet ( Christina’s omelettes are second to none !) which was extensive and set us up for the day. The beach was gorgeous , pools clean and the areas well maintained and so pretty. We didn’t want to leave.
Fabulous resort, we were kindly upgraded to a casita and it was stunning - maid service twice a day, in the evening our ice bucket would be filled . Our rooms were clean and spacious with quality fittings and beautiful balconies where we could sit and listen to the sounds of the jungle. The staff, without exception were friendly and helpful. Valet parking easy and efficient, and they would give us water and towels if going out for the day. On return, they would say “ welcome home “! Food delicious, especially the breakfast buffet ( Christina’s omelettes are second to none !) which was extensive and set us up for the day. The beach was gorgeous , pools clean and the areas well maintained and so pretty. We didn’t want to leave.
8
Azhar
Jun 16, 2025
·
Stayed 5 nights
Excellent service, great location - Air conditioning sub par for this kind of year long humid temperature. Most guests complained as the temperature in the room wont go below 75 which is high for sleeping. Bedroom was not bad but the living room was too hot for us hence the 4 stars otherwise FULL 5 stars.
Excellent service, great location - Air conditioning sub par for this kind of year long humid temperature. Most guests complained as the temperature in the room wont go below 75 which is high for sleeping. Bedroom was not bad but the living room was too hot for us hence the 4 stars otherwise FULL 5 stars.
10
Carlos
Jul 4, 2025
·
Stayed 3 nights
Extraordinary location, services, food, nature surrounding. Personnel are kind, friendly, respectful, knowledgeable, attentive. Would definitely go back. One annoying issue, however, there was a strong mold smell in our room, likely affecting many casitas’ bottom floor units (we tried two). May try a top floor room next time
Extraordinary location, services, food, nature surrounding. Personnel are kind, friendly, respectful, knowledgeable, attentive. Would definitely go back. One annoying issue, however, there was a strong mold smell in our room, likely affecting many casitas’ bottom floor units (we tried two). May try a top floor room next time
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, attentive and eager to help. Still, some guests experienced slow or inconsistent responses, check-in or billing problems, and delays for room service or carts.
Related guest reviews
10
Wen Hsi
Jul 27, 2025
·
Stayed 7 nights
Great property and fantastic staff. Very relaxing vacation, can't wait to go back
Great property and fantastic staff. Very relaxing vacation, can't wait to go back
8
Ani
Aug 5, 2025
·
Stayed 5 nights
I waited a week before posting this review to allow the property sufficient time to address a significant billing issue. Unfortunately, I am still awaiting a refund of $1,500 that was incorrectly charged to my account. Despite being told the "mistake" would be corrected immediately, no resolution has been made. I strongly encourage guests to review their final bill and ensure any discrepancies are resolved before departure. While the property and the service were outstanding, there were several disappointing aspects of our experience. Check-in was particularly unpleasant. We arrived at 9:00 AM after a long journey, and although the hotel was only 40% occupied, we were not allowed to access our room early. Instead, we were directed to change in the public lobby restroom. This was extremely uncomfortable and inappropriate 5 guests were forced to change in an area with no privacy, with luggage spread out on the corridor. A basic courtesy, such as offering a temporary room would have gone a long way in demonstrating hospitality and professionalism. Additionally, the breakfast buffet was very disappointing — the selection was limited, the quality was poor, and the standards were far from "exceptional" rated hotel.I would like to extend my sincere thanks to Dmitri and the team at the beachfront restaurant. We were accommodated to have breakfast there for the duration of our stay.Dmitri and his team exemplified what true hospitality looks like with their warm, genuine service.
I waited a week before posting this review to allow the property sufficient time to address a significant billing issue. Unfortunately, I am still awaiting a refund of $1,500 that was incorrectly charged to my account. Despite being told the "mistake" would be corrected immediately, no resolution has been made. I strongly encourage guests to review their final bill and ensure any discrepancies are resolved before departure. While the property and the service were outstanding, there were several disappointing aspects of our experience. Check-in was particularly unpleasant. We arrived at 9:00 AM after a long journey, and although the hotel was only 40% occupied, we were not allowed to access our room early. Instead, we were directed to change in the public lobby restroom. This was extremely uncomfortable and inappropriate 5 guests were forced to change in an area with no privacy, with luggage spread out on the corridor. A basic courtesy, such as offering a temporary room would have gone a long way in demonstrating hospitality and professionalism. Additionally, the breakfast buffet was very disappointing — the selection was limited, the quality was poor, and the standards were far from "exceptional" rated hotel.I would like to extend my sincere thanks to Dmitri and the team at the beachfront restaurant. We were accommodated to have breakfast there for the duration of our stay.Dmitri and his team exemplified what true hospitality looks like with their warm, genuine service.
2
Giselle
Jan 9, 2025
·
Stayed 3 nights
The first week of January the hotel was overflowing with people. They did not have enough restaurants or food available for people. Our stay with two kids was a nightmare. While people were nice, the service was awful because they were understaffed.
The first week of January the hotel was overflowing with people. They did not have enough restaurants or food available for people. Our stay with two kids was a nightmare. While people were nice, the service was awful because they were understaffed.
4
Paola
Sep 13, 2025
·
Stayed 3 nights
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
6
Alina
Feb 19, 2025
·
Stayed 5 nights
Beautiful property but massive and requires shuttling around, which may be fine but the shuttles were inconsistent and sometimes required long waits. The service was shockingly underwhelming and frustrating for a 5 star hotel. The food was okay but not great, and very overpriced for what it was. The beach was great and plenty of shade and loungers available. The whole experience was just inconsistent. We will not be returning.
Beautiful property but massive and requires shuttling around, which may be fine but the shuttles were inconsistent and sometimes required long waits. The service was shockingly underwhelming and frustrating for a 5 star hotel. The food was okay but not great, and very overpriced for what it was. The beach was great and plenty of shade and loungers available. The whole experience was just inconsistent. We will not be returning.
10
Scott
Feb 26, 2024
·
Stayed 7 nights
Beautiful resort with incredible service! Rodrigo, Gilberto, Anthony and the rest of the Mayakoba staff made the trip amazing. Can not go wrong with visiting Mayakoba. We will be back again.
Beautiful resort with incredible service! Rodrigo, Gilberto, Anthony and the rest of the Mayakoba staff made the trip amazing. Can not go wrong with visiting Mayakoba. We will be back again.
10
Erica
Nov 24, 2024
·
Stayed 3 nights
The Fairmont Mayakoba was exceptional. The beautiful grounds and the fantastic, helpful staff were highlights of our trip.
The Fairmont Mayakoba was exceptional. The beautiful grounds and the fantastic, helpful staff were highlights of our trip.
10
Laura
Oct 19, 2025
·
Stayed 7 nights
We had an amazing experience at the Fairmont! The service was wonderful — every staff member we met was friendly, attentive, and genuinely dedicated to making our stay special. The resort is beautiful, well-maintained, and perfect for families. We can’t wait to come back!
We had an amazing experience at the Fairmont! The service was wonderful — every staff member we met was friendly, attentive, and genuinely dedicated to making our stay special. The resort is beautiful, well-maintained, and perfect for families. We can’t wait to come back!
4
Omar
Sep 13, 2025
·
Stayed 4 nights
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
10
Andrea Marie
Aug 22, 2024
·
Stayed 5 nights
The Fairmont Mayakoba is a 5 star resort. We were there for 5 nights and thoroughly enjoyed our time there. Check-in to Check-out was amazing with no issues. Customer service is excellent. Everyone was very kind, helpful, and happy to help. We upgraded to a Casita room which was so worth it. The resort is absolutely stunning. It's like being in a different planet. Transportation by bike or golf cart was easy and accessible. Never had to wait long. The food and drink were amazing as well. We will surely be back soon.
The Fairmont Mayakoba is a 5 star resort. We were there for 5 nights and thoroughly enjoyed our time there. Check-in to Check-out was amazing with no issues. Customer service is excellent. Everyone was very kind, helpful, and happy to help. We upgraded to a Casita room which was so worth it. The resort is absolutely stunning. It's like being in a different planet. Transportation by bike or golf cart was easy and accessible. Never had to wait long. The food and drink were amazing as well. We will surely be back soon.
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AI-generated summary based on recent guest reviews
Location
Secluded, nature-rich setting with canals and a broad beach inside the Mayakoba complex. The resort is very spread out, so getting around often requires bikes or shuttles, and several guests mentioned pricey taxis or a remote feel.
Related guest reviews
10
Rebecca
Feb 19, 2025
·
Stayed 5 nights
Just returned home from Mayakoba and we absolutely loved it! The property is beautiful and the rooftop bar looking over the ocean was our favourite! Arrive at 6 pm for a complimentary mixology class and then sip your cocktail while enjoying the stunning sunset. We also loved our complimentary river cruise throughout Mayakoba. In my opinion, The Fairmont is the most beautiful of the four hotels. We didn't have a problem finding loungers throughout the day by the pools or beach. They don't allow you to reserve them, so there's always options. The restaurants were delicious, we loved them all. And the staff were very friendly and helpful. Highly recommend The Fairmont Mayakoba if you're looking for quiet luxury in Mexico.
Just returned home from Mayakoba and we absolutely loved it! The property is beautiful and the rooftop bar looking over the ocean was our favourite! Arrive at 6 pm for a complimentary mixology class and then sip your cocktail while enjoying the stunning sunset. We also loved our complimentary river cruise throughout Mayakoba. In my opinion, The Fairmont is the most beautiful of the four hotels. We didn't have a problem finding loungers throughout the day by the pools or beach. They don't allow you to reserve them, so there's always options. The restaurants were delicious, we loved them all. And the staff were very friendly and helpful. Highly recommend The Fairmont Mayakoba if you're looking for quiet luxury in Mexico.
10
Victoria
Mar 24, 2024
·
Stayed 6 nights
It is a beautiful property and beach. The property is enormous and a thorough orientation at check in would have been helpful. The staff are very friendly and helpful. Advice to pre-book dinner reservations (before arrival) would also have been helpful. We could not get dinner reservations, most nights before 8:30 pm. Overall very nice resort.
It is a beautiful property and beach. The property is enormous and a thorough orientation at check in would have been helpful. The staff are very friendly and helpful. Advice to pre-book dinner reservations (before arrival) would also have been helpful. We could not get dinner reservations, most nights before 8:30 pm. Overall very nice resort.
10
Julia
Jun 5, 2025
·
Stayed 5 nights
What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm. The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm. The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café. The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide. Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.
What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm. The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm. The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café. The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide. Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.
6
Daniel
Oct 23, 2025
·
Stayed 2 nights
Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The "Resort Fee and Ecological Fee" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.
Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The "Resort Fee and Ecological Fee" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.
6
Alina
Feb 19, 2025
·
Stayed 5 nights
Beautiful property but massive and requires shuttling around, which may be fine but the shuttles were inconsistent and sometimes required long waits. The service was shockingly underwhelming and frustrating for a 5 star hotel. The food was okay but not great, and very overpriced for what it was. The beach was great and plenty of shade and loungers available. The whole experience was just inconsistent. We will not be returning.
Beautiful property but massive and requires shuttling around, which may be fine but the shuttles were inconsistent and sometimes required long waits. The service was shockingly underwhelming and frustrating for a 5 star hotel. The food was okay but not great, and very overpriced for what it was. The beach was great and plenty of shade and loungers available. The whole experience was just inconsistent. We will not be returning.
10
Gladys
Sep 29, 2025
·
Stayed 4 nights
Great staff and beautiful location
Great staff and beautiful location
4
ALI
Aug 14, 2025
·
Stayed 7 nights
We checked in at Fairmont Mayakoba on August 2 and were very disappointed with our experience. Our room had a serious issue with ants and mosquitoes, and my daughter was badly bitten. We immediately requested a room change. The staff told us they would try to arrange one by 9 PM that night, but it didn’t happen. They then said they would call us at 9 AM the next morning, so we waited and didn’t unpack. In the end, we were moved to a very basic and small room with a view completely blocked by a tree. We had paid for a resort-view room and expected a higher standard. The hotel clearly had many vacant rooms due to the off-season and hot August weather, yet we were given one of the least desirable options. This has been a very poor customer service experience, and we feel we did not receive the value we paid for. The new room was far below the category and quality we had booked. Food is overpriced and average; best to eat in-room or at the beach. Mosquitoes are overwhelming in August, the resort is far from downtown, no Uber is available, and taxis are expensive. Overall, not worth the price.
We checked in at Fairmont Mayakoba on August 2 and were very disappointed with our experience. Our room had a serious issue with ants and mosquitoes, and my daughter was badly bitten. We immediately requested a room change. The staff told us they would try to arrange one by 9 PM that night, but it didn’t happen. They then said they would call us at 9 AM the next morning, so we waited and didn’t unpack. In the end, we were moved to a very basic and small room with a view completely blocked by a tree. We had paid for a resort-view room and expected a higher standard. The hotel clearly had many vacant rooms due to the off-season and hot August weather, yet we were given one of the least desirable options. This has been a very poor customer service experience, and we feel we did not receive the value we paid for. The new room was far below the category and quality we had booked. Food is overpriced and average; best to eat in-room or at the beach. Mosquitoes are overwhelming in August, the resort is far from downtown, no Uber is available, and taxis are expensive. Overall, not worth the price.
4
Nicholas Hunter
Jan 18, 2024
·
Stayed 4 nights
Service throughout the resort is A as are many resorts in the area. Overall layout of the resort is a mortal flaw that really cannot be corrected. Most rooms are at least a 15-20 minute walk to the beach and are built on a swamp (which they call canals) With this being the case, the rooms are far removed from the real reason that guests visit....the ocean/beach! Shame on us for not looking at a map prior to but had we realized this we would not have booked. The golf cart transit logistics really take away from a relaxing/enjoyable experience. The overall theme for the resort is to book you in for a reasonable amount and then hit you from all angles for food, beverage, and fee costs. Be prepared for at least $1500-2000 in additional room charges (food, beverage, fees) for a family of four over a 4 night stay. $30 average hamburgers and $18 poolside pina coladas really take away from enjoyable experience. Overall there are many other resorts options that offer far superior experience for less costs. We have visited several other resorts in the area that we have been repeat visitors to....The Fairmont Mayakoba will not be one of them. Sadly, knowing what we know now we regret staying here.
Service throughout the resort is A as are many resorts in the area. Overall layout of the resort is a mortal flaw that really cannot be corrected. Most rooms are at least a 15-20 minute walk to the beach and are built on a swamp (which they call canals) With this being the case, the rooms are far removed from the real reason that guests visit....the ocean/beach! Shame on us for not looking at a map prior to but had we realized this we would not have booked. The golf cart transit logistics really take away from a relaxing/enjoyable experience. The overall theme for the resort is to book you in for a reasonable amount and then hit you from all angles for food, beverage, and fee costs. Be prepared for at least $1500-2000 in additional room charges (food, beverage, fees) for a family of four over a 4 night stay. $30 average hamburgers and $18 poolside pina coladas really take away from enjoyable experience. Overall there are many other resorts options that offer far superior experience for less costs. We have visited several other resorts in the area that we have been repeat visitors to....The Fairmont Mayakoba will not be one of them. Sadly, knowing what we know now we regret staying here.
10
Kristen
Jul 26, 2024
·
Stayed 7 nights
The location of everything at the resort was excellent. The beach was just far enough away where you could take a bike ride using one of the resort bikes, walk, or shuttle. We spent most of our time there enjoying the beach club, using the SUP's kayaks, snorkel tour and swimming. We can't wait to come back!
The location of everything at the resort was excellent. The beach was just far enough away where you could take a bike ride using one of the resort bikes, walk, or shuttle. We spent most of our time there enjoying the beach club, using the SUP's kayaks, snorkel tour and swimming. We can't wait to come back!
10
Rodrigo
Jul 7, 2025
·
Stayed 4 nights
Great golf course, hotel next to the beach, friendly staff. June and July are sargassum season so prices were better. Great hotel overall.
Great golf course, hotel next to the beach, friendly staff. June and July are sargassum season so prices were better. Great hotel overall.
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AI-generated summary based on recent guest reviews
Dining
Many guests praised the food and variety across on-site restaurants. Others reported very high prices, limited or closed venues at times, mixed breakfast quality with waits, and a need for advance reservations.
Related guest reviews
10
Teresa
Jun 21, 2025
·
Stayed 5 nights
I loved this all inclusive resort due to the beautiful and relaxing atmosphere. The staff were definitely on top of everything. We enjoyed the wonderful and delicious room service. The restaurant choices were great. Tauro the steak restaurant was pur favorite. I loved that the resort was not over crowded or loud. This was a very relaxing and enjoyable spot. Fernando and Jeronimo were amazing bartenders at the swim up bar. We will definitely be back.
I loved this all inclusive resort due to the beautiful and relaxing atmosphere. The staff were definitely on top of everything. We enjoyed the wonderful and delicious room service. The restaurant choices were great. Tauro the steak restaurant was pur favorite. I loved that the resort was not over crowded or loud. This was a very relaxing and enjoyable spot. Fernando and Jeronimo were amazing bartenders at the swim up bar. We will definitely be back.
8
sherif zaki
Mar 5, 2025
·
Stayed 3 nights
This is a wonderful place. But not perfect. Fairmont Mayakoba is not a value proposition. The one star deduction is for the ridiculous prices in the restaurants. The most expensive and the biggest disappointment is the steak house Tauro. Very mediocre food paired with laughable prices. Overall, wonderful place on most aspects. Just plan strategically.
This is a wonderful place. But not perfect. Fairmont Mayakoba is not a value proposition. The one star deduction is for the ridiculous prices in the restaurants. The most expensive and the biggest disappointment is the steak house Tauro. Very mediocre food paired with laughable prices. Overall, wonderful place on most aspects. Just plan strategically.
10
Ryan
Aug 31, 2025
·
Stayed 4 nights
This is our second time and it did not disappoint. The food is fresh, incredible and very healthy. The staff is wonderful and the property is well maintained.
This is our second time and it did not disappoint. The food is fresh, incredible and very healthy. The staff is wonderful and the property is well maintained.
10
Ulises
Dec 15, 2025
·
Stayed 2 nights
The hotel is fabulous in all aspects: facilities, food, service.
The hotel is fabulous in all aspects: facilities, food, service.
8
Ani
Aug 5, 2025
·
Stayed 5 nights
I waited a week before posting this review to allow the property sufficient time to address a significant billing issue. Unfortunately, I am still awaiting a refund of $1,500 that was incorrectly charged to my account. Despite being told the "mistake" would be corrected immediately, no resolution has been made. I strongly encourage guests to review their final bill and ensure any discrepancies are resolved before departure. While the property and the service were outstanding, there were several disappointing aspects of our experience. Check-in was particularly unpleasant. We arrived at 9:00 AM after a long journey, and although the hotel was only 40% occupied, we were not allowed to access our room early. Instead, we were directed to change in the public lobby restroom. This was extremely uncomfortable and inappropriate 5 guests were forced to change in an area with no privacy, with luggage spread out on the corridor. A basic courtesy, such as offering a temporary room would have gone a long way in demonstrating hospitality and professionalism. Additionally, the breakfast buffet was very disappointing — the selection was limited, the quality was poor, and the standards were far from "exceptional" rated hotel.I would like to extend my sincere thanks to Dmitri and the team at the beachfront restaurant. We were accommodated to have breakfast there for the duration of our stay.Dmitri and his team exemplified what true hospitality looks like with their warm, genuine service.
I waited a week before posting this review to allow the property sufficient time to address a significant billing issue. Unfortunately, I am still awaiting a refund of $1,500 that was incorrectly charged to my account. Despite being told the "mistake" would be corrected immediately, no resolution has been made. I strongly encourage guests to review their final bill and ensure any discrepancies are resolved before departure. While the property and the service were outstanding, there were several disappointing aspects of our experience. Check-in was particularly unpleasant. We arrived at 9:00 AM after a long journey, and although the hotel was only 40% occupied, we were not allowed to access our room early. Instead, we were directed to change in the public lobby restroom. This was extremely uncomfortable and inappropriate 5 guests were forced to change in an area with no privacy, with luggage spread out on the corridor. A basic courtesy, such as offering a temporary room would have gone a long way in demonstrating hospitality and professionalism. Additionally, the breakfast buffet was very disappointing — the selection was limited, the quality was poor, and the standards were far from "exceptional" rated hotel.I would like to extend my sincere thanks to Dmitri and the team at the beachfront restaurant. We were accommodated to have breakfast there for the duration of our stay.Dmitri and his team exemplified what true hospitality looks like with their warm, genuine service.
8
Edward Michael Donovan
Sep 13, 2025
·
Stayed 8 nights
I was disappointed that the main pool area was closed as well as three of the dinner restaurants and the buffet breakfast restaurant. As a result, there was limited food options. I would not have booked the resort if I knew this.
I was disappointed that the main pool area was closed as well as three of the dinner restaurants and the buffet breakfast restaurant. As a result, there was limited food options. I would not have booked the resort if I knew this.
6
Madison
Jan 16, 2026
·
Stayed 5 nights
Honestly the food was so mediocre and SO overpriced.
Honestly the food was so mediocre and SO overpriced.
10
Alejandro Royo
Aug 5, 2025
·
Stayed 5 nights
A Truly Memorable Stay – Highly Recommended! We recently stayed at this beautiful hotel and had a fantastic time with the family (2 adults and 2 kids – 14 & 9 years old). From the moment we arrived, everything exceeded our expectations. The service was top-notch — every staff member we encountered was friendly, attentive, and genuinely eager to make our stay special. The room and hotel facilities were excellent, with everything impeccably maintained and thoughtfully designed for comfort and enjoyment. The beach is beautiful, and we really appreciated the hotel’s efforts to combat sargassum and keep the shoreline clean and inviting, which allow us to enjoy the ocean every day during our stay. One of the biggest highlights was the dining experience. The variety and quality of the food was outstanding, something you rarely find in an all-inclusive. Each meal felt like a culinary treat, with fresh ingredients, creative menus, and beautiful presentation. You can make reservations in advance for the hotel restaurants via OpenTable, which is a big plus. On the other side, waiting time for breakfast can be a bit long (up to 30 minutes) since there is only one restaurant included in the all-inclusive package. And mosquitoes can get bad at La Laguna restaurant so be prepared if you sit outside. But overall, we couldn’t be happier with our stay. Fully recommended—we’ll definitely be back!
A Truly Memorable Stay – Highly Recommended! We recently stayed at this beautiful hotel and had a fantastic time with the family (2 adults and 2 kids – 14 & 9 years old). From the moment we arrived, everything exceeded our expectations. The service was top-notch — every staff member we encountered was friendly, attentive, and genuinely eager to make our stay special. The room and hotel facilities were excellent, with everything impeccably maintained and thoughtfully designed for comfort and enjoyment. The beach is beautiful, and we really appreciated the hotel’s efforts to combat sargassum and keep the shoreline clean and inviting, which allow us to enjoy the ocean every day during our stay. One of the biggest highlights was the dining experience. The variety and quality of the food was outstanding, something you rarely find in an all-inclusive. Each meal felt like a culinary treat, with fresh ingredients, creative menus, and beautiful presentation. You can make reservations in advance for the hotel restaurants via OpenTable, which is a big plus. On the other side, waiting time for breakfast can be a bit long (up to 30 minutes) since there is only one restaurant included in the all-inclusive package. And mosquitoes can get bad at La Laguna restaurant so be prepared if you sit outside. But overall, we couldn’t be happier with our stay. Fully recommended—we’ll definitely be back!
8
Samaneh
Feb 14, 2024
·
Stayed 7 nights
The nature around is beautiful, the property is not stroller friendly, there are no ramps to some of the restaurants They dont clean the rooms much, just the bare minimum like chnaging towels The food is phenomenal The all inclusive package does not include everything which is confusing and frustrating because you have to keep asking whats included
The nature around is beautiful, the property is not stroller friendly, there are no ramps to some of the restaurants They dont clean the rooms much, just the bare minimum like chnaging towels The food is phenomenal The all inclusive package does not include everything which is confusing and frustrating because you have to keep asking whats included
10
wara
Sep 2, 2025
·
Stayed 6 nights
Beautiful property. So many pools. Big and small. Huge beach! Lots of chairs. Service was the best I’ve ever experienced and I have travelled a lot. The property is recently renovated and extremely well maintained. Very clean. The food in all the restaurants was amazing. This was one of the best experiences I’ve had!
Beautiful property. So many pools. Big and small. Huge beach! Lots of chairs. Service was the best I’ve ever experienced and I have travelled a lot. The property is recently renovated and extremely well maintained. Very clean. The food in all the restaurants was amazing. This was one of the best experiences I’ve had!
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AI-generated summary based on recent guest reviews
10
ana sofía
Jun 29, 2026
·
Stayed 2 nights
Everything was great, food was expensive
Everything was great, food was expensive
6
David
Jun 18, 2026
·
Stayed 7 nights
It's a bit like a conference center with an amazing fantastic hotel attached. Seems very corporate, aimed at the American consumer.
It's a bit like a conference center with an amazing fantastic hotel attached. Seems very corporate, aimed at the American consumer.
8
Artem
May 27, 2026
·
Stayed 7 nights
The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.
The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.
10
Alexis Claire
May 27, 2026
·
Stayed 4 nights
As a former 5-star hotelier director, I can often have high standards. Just ask my husband 😉 The Fairmont Mayakoba team well exceeded our expectations. Gabriel and Salvador and additional team members in guest services. Erick, Marcos, Ezequiel and the beach servers, the Cafe Maya team, Roxana at Brisas, tequila tasting (he was so knowledgeable and his name has slipped my mind) and many more were all wonderful! A special shoutout to Gabriel for recognizing our Honeymoon status and going above and beyond for my husband and I. The Fairmont and all of Mayakoba will be on a repeat destination for us. The access to amazing dining, fun daily bike rides, wonderfully clean guest rooms and beautifully combed beaches are just a few of the reasons we loved our stay. Oh and how could I forget the Le Labo signature scent of products (nice touch!) Keep doing what you are doing… going above and beyond for guests is what hospitality is all about. It was fun for me to be on the receiving side of it for a change! Especially after a stressful wedding era! Cheers and see you all again soon!
As a former 5-star hotelier director, I can often have high standards. Just ask my husband 😉 The Fairmont Mayakoba team well exceeded our expectations. Gabriel and Salvador and additional team members in guest services. Erick, Marcos, Ezequiel and the beach servers, the Cafe Maya team, Roxana at Brisas, tequila tasting (he was so knowledgeable and his name has slipped my mind) and many more were all wonderful! A special shoutout to Gabriel for recognizing our Honeymoon status and going above and beyond for my husband and I. The Fairmont and all of Mayakoba will be on a repeat destination for us. The access to amazing dining, fun daily bike rides, wonderfully clean guest rooms and beautifully combed beaches are just a few of the reasons we loved our stay. Oh and how could I forget the Le Labo signature scent of products (nice touch!) Keep doing what you are doing… going above and beyond for guests is what hospitality is all about. It was fun for me to be on the receiving side of it for a change! Especially after a stressful wedding era! Cheers and see you all again soon!
10
Francisco
May 6, 2026
·
Stayed 6 nights
Todo excelente
Todo excelente
FAQs about Fairmont Mayakoba
Is parking available at the property?
Yes, parking is available at the property, including both free parking and valet parking options.
Is breakfast offered and what are the serving hours?
Breakfast is offered, and guests can enjoy breakfast in the room. Specific serving hours are not provided.
What are the standard check-in and check-out times?
The standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in and late check-out may be available upon request.
Are airport shuttle services available?
Yes, airport shuttle services are available, but specific pricing and service hours are not mentioned.
What accessibility features are available for guests with disabilities?
The property offers disabled access, including wheelchair-accessible facilities in public areas and rooms.
Where is the property located in relation to key landmarks?
The property is located in Playa del Carmen, approximately 6.2 miles (10 km) from downtown Playa del Carmen and 30.4 miles (49 km) from Cancun International Airport.
Does the property have a swimming pool?
Yes, the property features five outdoor swimming pools, including a children's pool and a waterslide.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Playa del Carmen trip?
What do room rates typically look like at Fairmont Mayakoba in Playa del Carmen?
Over the next 60–90 days, room rates at Fairmont Mayakoba in Playa del Carmen typically land around $425 a night for two guests, ranging from $397 to $1,015.
When is the quietest time to visit Fairmont Mayakoba in Playa del Carmen?
August is the quietest month to visit the Fairmont Mayakoba in Playa del Carmen, while September is the busiest, so expect lighter crowds and easier availability in August.
Which month has the lowest room rates at Fairmont Mayakoba in Playa del Carmen?
August is the cheapest month to stay at Fairmont Mayakoba in Playa del Carmen, averaging $384 a night; December is the priciest month, averaging $958. August being both the quietest and the least expensive makes it the best pick for travelers seeking lower rates.
How do Fairmont Mayakoba's prices compare with other hotels in Playa del Carmen?
Fairmont Mayakoba is cheaper than 6 of 19 comparable hotels in Playa del Carmen, with a typical median of $594 a night versus about $393 for peers.
How does the nightly price at Fairmont Mayakoba in Playa del Carmen compare to recent weeks?
The current price at Fairmont Mayakoba in Playa del Carmen is $362 per night for 2 guests, which is typical for this hotel: within 10% of its $391 average over the last 60 days. Most nights over that period fell between $344 and $7,180.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-09: 482.57770383300783USD
- 2026-10-10: 373.64083681640625USD
- 2026-10-11: 360.45266166076664USD
- 2026-10-12: 357.4504709991455USD
- 2026-10-13: 356.449763571167USD
- 2026-10-14: 357.39364914245607USD
- 2026-10-15: 263.58748185577394USD
- 2026-10-16: 263.78695665893554USD
- 2026-10-17: 400.52188282470706USD
- 2026-10-18: 280.50384774932866USD
- 2026-10-19: 449.5576066497803USD
- 2026-10-20: 456.67319374084474USD
- 2026-10-21: 419.02102119445806USD
- 2026-10-22: 419.02102119445806USD
- 2026-10-23: 362.56375432434083USD
- 2026-10-24: 362.56375432434083USD
- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: NO DATA
- 2026-10-28: 362.56375432434083USD
- 2026-10-29: 362.56375432434083USD
- 2026-10-30: 392.64337170715334USD
- 2026-10-31: 362.56375432434083USD
- 2026-11-01: 367.49781973571777USD
- 2026-11-02: 362.56375432434083USD
- 2026-11-03: 345.5256077728272USD
- 2026-11-04: 362.56375432434083USD
- 2026-11-05: 723.2414469482422USD
- 2026-11-06: 362.56375432434083USD
- 2026-11-07: 362.56375432434083USD
- 2026-11-08: 362.56375432434083USD
- 2026-11-09: 362.56375432434083USD
- 2026-11-10: 349.4980777923584USD
- 2026-11-11: 369.4992687805176USD
- 2026-11-12: 476.5772884155274USD
- 2026-11-13: 502.20596292419435USD
- 2026-11-14: 434.080488470459USD
- 2026-11-15: 362.56375432434083USD
- 2026-11-16: 362.56375432434083USD
- 2026-11-17: 362.56375432434083USD
- 2026-11-18: 400.20190944519044USD
- 2026-11-19: 400.2623895080567USD
- 2026-11-20: 464.2064659240723USD
- 2026-11-21: 399.8028230834961USD
- 2026-11-22: 400.20190944519044USD
- 2026-11-23: 404.7751799987793USD
- 2026-11-24: 402.4643903045655USD
- 2026-11-25: 423.09831420593264USD
- 2026-11-26: 532.6181351806641USD
- 2026-11-27: 460.4328040252686USD
- 2026-11-28: 399.8028230834961USD
- 2026-11-29: 419.02102119445806USD
- 2026-11-30: 419.02102119445806USD
- 2026-12-01: 362.56375432434083USD
- 2026-12-02: 362.56375432434083USD
- 2026-12-03: 400.20190944519044USD
- 2026-12-04: 550.7700174743653USD
- 2026-12-05: 731.4753510864258USD
- 2026-12-06: 814.2989851257324USD
- 2026-12-07: 682.5373047851563USD
- 2026-12-08: 354.9743782501221USD
- 2026-12-09: 345.85594037170415USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 6:00 AM to 8:00 PM.
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately USD 41 for adults and USD 35 for children
- Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 55.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Bicycle Rental
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Kids Club
Breakfast in the Room
Allergy-Free Room Available
Family Room
Snack Bar/Deli
Activities
Swimming pool
Tennis Courts
Private beach
Garden
Golf Course (nearby)
Beach (Nearby)
Scuba Diving
Windsurfing
Cycling
Playground
Canoeing
Child Pool
Pool Outdoor
Live Music
Bicycle Tour Information
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi