Metropole Suites South Beach

Would like to start with the property wasn't THAT bad but it wasn't all good. Ill start with the bad first.(Def would NOT stay again). The elevator was broken the entire stay, which was SUPER inconvenient because one of my family members are disabled on top of having to carry our luggage up the flights of stairs (3rd floor). I asked for a lower floor but was told they assigned my room early in the morning before check-in (On a Thursday) happened and every other room was sold out, we arrived about 8pm. Even asked about being switched the next day they said still sold out, even though we saw people check in every day. The cleanliness was not the best, for others it may not be a problem but for me i would prefer a CLEAN bathroom, anywhere "hygiene" occurs should be up to par. There was like grit all around the floor boards in the bathroom and shower, looks like pink slime on the shower head, the tissue holder was broken so had to put the tissue on the back of the toilet or on the sink. I usually wear shower shoes anyways when i travel to wear in showers but still was uncomfortable showering there. There were stains on the bed boards, not the headboard part but like brown stains around the bed base. On the 3rd floor looks like they are painting the walls or undergoing some kind of construction in the hallways. The pool was also closed the ENTIRE time. Outside of that It is super convenient to the beach area, The kitchen and living room area was clean and decent.

Elevator didnt work and I was on the 2nd floor. Didn't know I had to adjust the hot water tank to get hot water in shower. No breakfast. Complimentary water was hot and a day old

Hotel is being renovated didn’t mentioned anything on website when booking. Elevators do not work and pool is so tiny not worth booking here at all. Paid close to $900 for six nights. Tried to call to inquire about parking weeks before arrival and no one answers the phone. I called every day at all times and no one answers. Had a horrible experience checking in. Clerk was telling me that I didn’t pay for the room that he had to charge me again when I showed him my bank statement showing it was charged. Every was paid for way in advance and I had my confirmation number as well. I knew I had to pay the hotel fees when checking in which I did. I had to call hotels.com customer service to have them verify everything and resolve the issue. Horrible experience will never book here and I could had booked at a better place for what I paid.

Do not stay here! Our room was disgusting! Food crumbs, trash, hair, damage, front door barely closed, loud environment, unusable folding couch, damage on walls, "pool" which is barely a bathtub size was closed, random maintenance pieces on the bed.... Staff was unhelpful when trying to be relocated. 0/5 stars

This hotel needs lots of love i will be requesting a full refund. The hotel is nasty, dirty, smells nasty also the smell of Marijuana is awful. They offer continental breakfast and there was none. Over all the worst place i have ever stayed at.see pictures