Residence Inn Columbus Downtown

The property was beautiful, use to be an old bank. The bourbon bar located at the hotel was a great place to relax And have a great drink!

Great stay in an old bank building. Plenty of charm and character!

Columbus Marriott was situated in a Bank Building from 1925, beautiful Decor and Brilliant Highlights! The Breakfast Bar was in the Old Vault Very well done

The property in an old bank is great and really good Bourbon bar built in as an added bonus

Although the property was old, it was kept up and some parts undergoing renovation. Nevertheless, my room was large and excellent; and the downtown area around this hotel had plenty of shops and restaurants. The breakfast selections in the morning were also very good.

Shower towels were sandpaper. Gym had 3 pieces of equipment (one broken) and one dumbell, that's it, and was 76 degrees with no ability to change temperature. Bar/Restaurant closed on Sunday. Tub had small crack in it. Not what I expect from Marriott.

Room was clean very noisy from the Alley below they are doing some renovations so elevators are a long wait to use .

Love the area, parking is a pain in the butt though. wish there was better options with staying here. nearby food options are nice and easy walking to lots of things

I would not recommend this to anyone who uses a car. You will pay about an extra $50/day to park your car since there is no self-parking; it is valet only. I had to drive around the block 5 times before a space in valet parking opened so that I would leave my car and go to my room. This should be noted in BOLD in any description of the hotel.

Parking not included. Valet parking provided for extra charge. Front staff amazing and Valet lady great as well.

Polite and friendly staff and clean rooms with convenient access to downtown. Good breakfast.

The ratings can’t be correct…..Room was so dirty Had to check out after looking at two rooms. Carpet had rinkles and stains, couch had stains, room smelled horrible. Have more to say but I’m just going to stop here.

Couch and chair covered with stains, paint peeling on doors in bathroom, no housekeeping services

I like the location of the property. The property is a bit outdated though. We had to switch rooms due to tub shower water not draining. The second room was not much better in regards to cleanliness and updated room.

The room was ok. The bath room was not clean and had mold on the tub and broken/water damaged wall paper. The carpet was dirty. Pillow covers were ok but the pillows smell. The counter did not tell me that the room cleaning is up on request. I did not have a clean room for three days until I found out.

Clean room, good staffs +++

Nice location, friendly staff. Pull out bed had lots of stains on the mattress, pretty gross. Our HVAC was extremely loud and hindered sleep, but not much to do about that in realtime. Hotel met the needs.

Room was not cleaned daily even upon request. Room was cleaned every 3 days. Bed was uncomfortable and shower had issues. asked for maintenance to fix it but housekeeeping staff was sent and unable to fix the problem. Shower was still useable.

NIce big, clean room. Excellent downtown location. Friendly staff

The room we had was on the 9th floor, i believe room 909 and it was old and dingy. There was a chunk of carpet missing whn you first walk in up against the tile with the tack strip still poking out. There was what looked like black mold on the shower liner, and there was white splatters all over the bathroom vanity cabinet( looked like toothpaste splatters or something). Plus there was paint missing on the bathroom door around the handle, and it just wasn't the nice downtown hotel i was planning for. I wouldn't have probably written anything, but when you're staying in a what I thought was a higher end hotel these kind of things should not be there. I've stayed in a lot of hotels and this was the most disappointing for these reasons.

Room furniture needs to be updated

I liked the small kitchen. The beds were super comfy as well

Great hotel for its location, close to the palace theater(walking distance) Has a great bar area to relax and unwind in. Had a couple drinks and the soft pretzels. The staff was very friendly and helpful!! The room we had was very nice, a lot of room! Kitchen, sitting area and separate bedroom area. Large bathroom with tub and shower. The breakfast set up was a little crowded in bank vault and took a while for food to be replenished. However everything tasted great! The price for a night’s stay was a little expensive. But over all good experience!!

Everything was great. Except we had terrible thoughtful neighbors that got in at 1am and for at least 30mins slammed their door open and close. It was so bad it woke both myself and my daughter up. We both would drift open and bang. People do better

Nice location, friendly staff. Pull out bed had lots of stains on the mattress, pretty gross. Our HVAC was extremely loud and hindered sleep, but not much to do about that in realtime. Hotel met the needs.

I booked a one bedroom but the room didn’t have a door.

Staff were friendly! Always greeted with a smile. The suite was perfect for our stay as it gave extra room for large bags.

Room was clean very noisy from the Alley below they are doing some renovations so elevators are a long wait to use .

This was clearly an old bank and the details that they left in the hotel were very cool (breakfast is served in the vault!). Speaking of breakfast, it was also very good, with many options, and they even had cold brew coffee on hand! The room itself could use a little updating, as the lamps were clearly older and they could put in some modern charging plugs. Overall a great stay and we will book here again if we are in Columbus in the future.

Was one of the best downtown hotel experiences for me. The room was immaculate, The views were great. The staff very courteous and friendly, from the front desk to the ones serving breakfast! Wi-fi speeds were exceptional! Will use again if ever in Columbus.

They canceled my reservation a day before I was supposed to arrive even though I had the reservation booked since since

This staff was so friendly and helpful. Been 30 years since I’ve been to Columbus and it was utterly amazing!

We had a wonderful stay at the hotel and the staff were very kind

Front staff is amazing so nice and friendly

Convenient downtown location. Rooms were pretty good. Not too dated and clean. Front desk was often missing staff, though when they came back, they were helpful and friendly.

DO NOT BOOK THIS PROPERTY. The location is in a sketchy part of downtown and there is no safe option for self parking. The valet was non existent and I had to hunt him down several times (behind the back of the front desk staff area) to take our vehicle. One time we couldn’t find him and had to hand off keys to the front desk staff. The front desk staff were worse, unfriendly, flat, and uninformative. I had no clue breakfast was offered or that housekeeping would not come during our stay. The room was cold with only one heating unit on the far end of the room. We weren’t provided blankets for the pull away couch and had to keep calling for blankets. Worst stay I have experienced in a long time. Do not stay here.

Our stay was fabulous. The staff at the front desk were very welcoming and accommodating. When I called down to the front desk to request more blankets/pillows they were brought to our room immediately. The gentleman working the valet parking (I wish I would’ve asked them their names) were amazing. When we needed our vehicle it was pulled around in a very timely fashion! Overall, I would give our stay 5 stars!

This property was very nice for the price, walkable to the convention center, and the female front desk attendant couldn’t have been kinder and more accommodating. The male front desk attendants that I interacted with were less than friendly, and did not make me feel welcome. Additionally, the hotel breakfast was severely lacking – aside from the general lack of options, they ran out of more and more as the days went on. Despite the waffle maker being one of the few breakfast items available, they were out of syrup for 4 days straight. Not the end of the world, sure, but a bit frustrating each morning! Overall the stay was nice and convenient, but could have been better.

The staff was super friendly and helful. Love the valet parking.

Overall nice hotel. Rooms were clean, most staff was pleasant. Breakfast average. If not for the issues below, I would probably have given it 4 or 4.5 stars. Upon checking in, credit card was swiped for incidentals as typically done. Not sure what front desk did, but it triggered multiple fraud alerts on my credit card for 2 days, which locked my card and made it unable to use. Once I cleared up the issue with my CC and the hotel, I was told reward points would be added to my account. So far nada. Day 2, after housekeeping was in my room, they left my door unlocked and open by closing the door latch to prevent the door from closing. I was out all day so that means it was left that way for many hours. Spoke again to front desk,got an apology and a promise they would do something for me. After returning from possibly the worst dinner experience ever from the restaurant right across the street, front desk told me they added rewards points to my account for the incident, which I confirmed were added. Checking out, had to leave real early for an early flight, confirmed day before valet was available 24/7. Well after waiting 20 min for my rental car, attendant reeking of pot pulls car up, which inside now also smells horribly of pot. Guess they allow workers to smoke pot on the job. Horribly unprofessional, and ruined my stay here. Cue the typical response we will use this to train the staff. Too little, too late. Never stay here again for sure.

The staff was all wonderful. Like many lower middle tier hotels, it has some poor quality repairs throughout that scream landlord special. Functional yes, but esthetically worse than expected at the price of the hotel. The neighborhood has drunken fools shouting by the main entrance at bar close, and stunt car racing up and down the street throughout the night. Not the hotels fault, but it really hurts the experience. Breakfast was amazing and all the staff cannot be complimented enough.

perfect location for a marathon weekend!

Great hotel for its location, close to the palace theater(walking distance) Has a great bar area to relax and unwind in. Had a couple drinks and the soft pretzels. The staff was very friendly and helpful!! The room we had was very nice, a lot of room! Kitchen, sitting area and separate bedroom area. Large bathroom with tub and shower. The breakfast set up was a little crowded in bank vault and took a while for food to be replenished. However everything tasted great! The price for a night’s stay was a little expensive. But over all good experience!!

Although the property was old, it was kept up and some parts undergoing renovation. Nevertheless, my room was large and excellent; and the downtown area around this hotel had plenty of shops and restaurants. The breakfast selections in the morning were also very good.

This is a hotel set in an old bank building. It was nicely remodeled. Staff was superb! It was clean and the architecture was amazing. Many breakfast options. The area is downtown with multiple eating venues. There was a lot of construction so walking the sidewalks was not fluid.

Close to every thing.

NIce big, clean room. Excellent downtown location. Friendly staff

Convenient to my meeting.

Love the area, parking is a pain in the butt though. wish there was better options with staying here. nearby food options are nice and easy walking to lots of things

This property was very nice for the price, walkable to the convention center, and the female front desk attendant couldn’t have been kinder and more accommodating. The male front desk attendants that I interacted with were less than friendly, and did not make me feel welcome. Additionally, the hotel breakfast was severely lacking – aside from the general lack of options, they ran out of more and more as the days went on. Despite the waffle maker being one of the few breakfast items available, they were out of syrup for 4 days straight. Not the end of the world, sure, but a bit frustrating each morning! Overall the stay was nice and convenient, but could have been better.

The staff was all wonderful. Like many lower middle tier hotels, it has some poor quality repairs throughout that scream landlord special. Functional yes, but esthetically worse than expected at the price of the hotel. The neighborhood has drunken fools shouting by the main entrance at bar close, and stunt car racing up and down the street throughout the night. Not the hotels fault, but it really hurts the experience. Breakfast was amazing and all the staff cannot be complimented enough.

Great place to stay. It’s an old bank!! Fabulous free breakfast in the former vault. Only con was the noisy construction site next door.

Columbus Marriott was situated in a Bank Building from 1925, beautiful Decor and Brilliant Highlights! The Breakfast Bar was in the Old Vault Very well done

Great hotel for its location, close to the palace theater(walking distance) Has a great bar area to relax and unwind in. Had a couple drinks and the soft pretzels. The staff was very friendly and helpful!! The room we had was very nice, a lot of room! Kitchen, sitting area and separate bedroom area. Large bathroom with tub and shower. The breakfast set up was a little crowded in bank vault and took a while for food to be replenished. However everything tasted great! The price for a night’s stay was a little expensive. But over all good experience!!

The property in an old bank is great and really good Bourbon bar built in as an added bonus

Although the property was old, it was kept up and some parts undergoing renovation. Nevertheless, my room was large and excellent; and the downtown area around this hotel had plenty of shops and restaurants. The breakfast selections in the morning were also very good.

Shower towels were sandpaper. Gym had 3 pieces of equipment (one broken) and one dumbell, that's it, and was 76 degrees with no ability to change temperature. Bar/Restaurant closed on Sunday. Tub had small crack in it. Not what I expect from Marriott.

This was clearly an old bank and the details that they left in the hotel were very cool (breakfast is served in the vault!). Speaking of breakfast, it was also very good, with many options, and they even had cold brew coffee on hand! The room itself could use a little updating, as the lamps were clearly older and they could put in some modern charging plugs. Overall a great stay and we will book here again if we are in Columbus in the future.

This property was very nice for the price, walkable to the convention center, and the female front desk attendant couldn’t have been kinder and more accommodating. The male front desk attendants that I interacted with were less than friendly, and did not make me feel welcome. Additionally, the hotel breakfast was severely lacking – aside from the general lack of options, they ran out of more and more as the days went on. Despite the waffle maker being one of the few breakfast items available, they were out of syrup for 4 days straight. Not the end of the world, sure, but a bit frustrating each morning! Overall the stay was nice and convenient, but could have been better.

Breakfast could use waffle marker if your Breakfast sandwich person. The potatoes on station were cold not sure how it was possible. Always room for improvement.