Is parking available at the property?

Yes, parking is available on-site and is free of charge.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 9:30 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

Is there an airport shuttle service available?

Yes, a complimentary roundtrip airport shuttle is available 24 hours. Guests must contact the property 48 hours prior to arrival to arrange pick-up.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including elevators and step-free entrances.

What is the location of the property in relation to key landmarks?

The hotel is located near Cancun International Airport, approximately 4 km (2.5 miles) away. It is within a 10-minute drive of attractions like Moon Palace Golf Club and Xoximilco.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal and operational during specific hours.

What are the policies for guests staying with children?

Children stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not provide information on extra beds or cribs. Guests are encouraged to inquire directly for specific needs.

Hyatt Place Cancun Airport Hotel

What guests think

At Hyatt Place Cancun Airport, travelers consistently highlight the new, modern feel, clean rooms, friendly staff, and proximity to the terminal, with many appreciating comfortable spaces and a heated pool during short airport stopovers.

Breakfast feedback is mixed, with several reports of disorganization and items running out, though some guests enjoyed it. The free airport shuttle is helpful but not fully reliable, with repeated mentions of long waits, missed pickups, and difficulty reaching the hotel. Best for an easy airport stopover.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

New property with a heated pool and a free airport shuttle. While many found the shuttle convenient, multiple reviews report delays, missed pickups, limited seats, and communication issues.

Related guest reviews

8

Amin

Jan 6, 2026

·

Stayed 1 night

The hotel facilities are very good, a good option for being close to the airport, but they have a very bad shuttle service from the airport to the hotel. In my case, I waited more than 3 hours for the transport they offer, but it never arrived.

10

Kristen

Dec 27, 2025

·

Stayed 1 night

The staff are wonderful and the rooms are very clean. Breakfast is delicious. If it is busy it can take awhile to check in or out so leave yourself time. Also the shuttle is NOT guaranteed to the airport so don't be surprised if you need to order an Uber.

10

Verenisse jazmín

Mar 1, 2026

·

Stayed 5 nights

Todo estuvo excelente El personal te atiende de maravilla Muy limpio todas las instalaciones están nuevas El plus de la alberca está climatizada Muy buen desayuno tenía variedad Todo excelente

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6

Paola

Jan 7, 2026

·

Stayed 1 night

We chose this hotel for the shuttle service from and to the airport. We were left stranded at the airport upon arrival. We tried for over an hour to get in contact with the hotel without success, we ended up taking a pricey taxi. When we made it to the Hotel we explained the situation and their response was very dismissive. It is very hard to get in contact via phone or WhatsApp with this hotel so be aware. Have a plan b for transportation.

10

Kaitlin

Jan 23, 2026

·

Stayed 1 night

This hotel worked out perfectly for me on last night of the trip. Easy fast check in process, very clean hotel room, comfortable bed, great shower, hallway a little smelly mostly due to new carpet i guess, pool is heated and felt clean - open til 10pm. Lovely pool area just noisy because of traffic passing by. Loved the free breakfast, great for a hotel. Hottle shuttle seats only 9 every hour. If it’s full you can take a uber ride/ taxi shouldnt be more than $10usd. No issues id recommend for a less stressful morning leaving for a flight. (Nothing to see or walk to by hotel)

8

Luis Edgar

Jan 25, 2026

·

Stayed 1 night

El hotel está prácticamente nuevo, muy limpio y la decoración interior está muy moderna. Solo El servicio de Shuttle al aeropuerto fue muy lento.

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10

Eric

Feb 28, 2026

·

Stayed 1 night

Great staff very friendly and helpful, due to a later flight they offered us a later check out (they didn’t have to do that). Pool was nice. Breakfast was just ok. Airport shuttle was very convenient and our driver Miguel was great.

10

Irby

Jan 22, 2026

·

Stayed 1 night

The hotel was absolutely new and beautiful. The staff were very friendly and helpful. Convenient to the airport and the free shuttle came in handy.

2

Jaime

Dec 22, 2025

·

Stayed 1 night

Transportation services was not provided by the hotel even when we scheduled it ahead of time

6

Mario

Dec 28, 2025

·

Stayed 1 night

Solicite transporte del aeropuerto y estuve esperando casi una hora, tuve que tomar otro transporte y traté de comunicarme con el hotel y nunca me contestaron y cuando llegue nadie estaba ocupado u no me dieron respuesta

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Cleanliness

Reviews repeatedly praise very clean rooms and common areas. A small number note issues such as missed housekeeping or uncomfortable bedding.

Related guest reviews

2

juliano

Jan 3, 2026

·

Stayed 10 nights

Um hotel novo, lindo e com instalações perfeitas. E tudo acaba aí. Serviço péssimo e horrível!!! Dizem que a arrumação do quarto é diária, mas ela nunca acontece. Vc volta dos passeios cansado, chega no apartamento e está tudo do jeito que vc deixou. Lixo sem ser recolhido, cama sem arrumar, faltando papel higiênico e sem as toalhas. Um caos! Aí vc tem que descer até a recepção para reclamar. Só que tem que entrar na fica do check-in e fica um tempo enorme esperando para poder pegar as folhas e papel higiênico que não foi colocado no quarto. Um absurdo. Quanto ao café, é outra piada. Vc desce para tomar o café por volta das 08:00 e já não há mais nada para comer. Lembrando que o café termina às 09:30. Falta café, manteiga, açúcar e todo o resto. Vc olha em volta e vê no rosto dos outros hóspedes a cara de decepção. Funcionários com a cara fechada e sem nenhuma supervisão. Nunca vi o gerente do hotel tentando resolver o problema do café. O café é outro absurdo. Ainda tivemos um dia em que o único tipo de pão que ofereciam estava embolorado. Estão acabando com um hotel novo e com instalações de primeira. Falta de comando e organização. Não recomendo este hotel. Um dos piores atendimentos que já presenciei.

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10

Peter

Feb 22, 2026

·

Stayed 1 night

Room was clean and comfortable, the staff were all very friendly and helpful, the breakfast excellent and the pool an excellent bonus during our brief stay.

10

Donna

Jan 20, 2026

·

Stayed 1 night

Very friendly and professional staff. Perfectly clean.

10

Deanna

Feb 10, 2026

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Stayed 1 night

Clean, large room and great buffet breakfast.

10

William

Jan 19, 2026

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Stayed 1 night

Clean room. Very friendly staff

4

Maryann

Dec 21, 2025

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Stayed 1 night

I had a problem with the sheets. They made my skin itch. It was no a good sleep.

10

Karen

Nov 28, 2025

·

Stayed 1 night

Excelente servicio y atención por parte de todos. Habitaciones super limpias 10/10.

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10

Eduardo

Nov 27, 2025

·

Stayed 1 night

El hotel muy limpio y el personal muy amable

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10

Francois

Dec 24, 2025

·

Stayed 1 night

Clean room

10

Katherine

Feb 24, 2026

·

Stayed 1 night

Clean room, newer hotel, nice to have a restaurant on site.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with several guests noting ample space. Occasional remarks mention noise from connecting doors or minor maintenance issues.

Related guest reviews

6

KARLA

Jan 12, 2026

·

Stayed 1 night

La habitacion nueva y comoda el clima no funciono solo refresco se sintió calor

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10

Vanessa

Feb 9, 2026

·

Stayed 1 night

Todo muy bien. Habitación amplia y cómoda y el desayuno incluído delicioso. Seguramente volveré.

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8

Xochitl V

Dec 22, 2025

·

Stayed 1 night

Solo me hospede una noche porque perdi mi vuelo pero en general es un lugar lindo pero no para familia ya que las habitaciones son muy pequeñas y no hay mucho lugar para guardar cosas. Yo creo que para visita de trabajo o negocio esta muy bien

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8

Faty

Feb 10, 2026

·

Stayed 1 night

Trop de bruit chambre communicante on entend tous des autres chambres. Petit dej incroyable

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6

Cindy

Dec 2, 2025

·

Stayed 1 night

The staff were very polite, etc. but it felt like amateur hour, as they place had only been open for a few days. For example the menus were photocopied, and the telephone service inside the hotel wasn't working properly. They kept on having to speak to their bosses.....but the hotel was a good place for an airport stay, modern and well-equipped. The breakfast was a buffet, reasonably adequate, but not particularly welcoming, as you felt you were eating in a hallway. I would stay there again, as I'm sure it will improve over time.

10

Richard

Jan 31, 2026

·

Stayed 1 night

Friendly staff, clean and modern rooms.

8

james

Jan 30, 2026

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Stayed 1 night

Very nice room. Staff attentive.

10

Adrien

Feb 22, 2026

·

Stayed 1 night

Hôtel très proche de l'aéroport de Cancun sans en être trop près. C'est calme et tranquille. La chambre est assez grande pour une famille et confortable. Le petit dejeuner buffet est très bon et comporte des options différentes qui plaisent à tout le monde. On a pu profiter de la navette gratuite et nous étions à l'hôtel en une dizaine de minutes.

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10

Chele

Feb 18, 2026

·

Stayed 1 night

Staff was excellent. Room was modern and comfortable.

10

Kristen

Dec 14, 2025

·

Stayed 1 night

The rooms are very comfortable and clean and quiet. Staff was very friendly. The gym is excellent as well. The shuttle was difficult to correctly arrange from the airport- a firm is emailed and asks for the time of arrival NOT the time you would like to be picked up- don't enter your flight arrival time as I did. We were able to contact the hotel and they returned to get us so no problem. Highly recommend.

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Service

Staff are frequently described as friendly, helpful, and professional. However, some guests experienced slow or unresponsive service, particularly around shuttle coordination and busy breakfast periods.

Related guest reviews

10

Juan

Nov 30, 2025

·

Stayed 1 night

Everything was perfect in our stay! Michelle in front desk was kind and helpful. Thanks

10

Donna

Jan 20, 2026

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Stayed 1 night

Very friendly and professional staff. Perfectly clean.

2

Yannick

Feb 16, 2026

·

Stayed 1 night

Terrible experience. No staff. No help.

10

Kristen

Dec 27, 2025

·

Stayed 1 night

The staff are wonderful and the rooms are very clean. Breakfast is delicious. If it is busy it can take awhile to check in or out so leave yourself time. Also the shuttle is NOT guaranteed to the airport so don't be surprised if you need to order an Uber.

6

Paola

Jan 7, 2026

·

Stayed 1 night

We chose this hotel for the shuttle service from and to the airport. We were left stranded at the airport upon arrival. We tried for over an hour to get in contact with the hotel without success, we ended up taking a pricey taxi. When we made it to the Hotel we explained the situation and their response was very dismissive. It is very hard to get in contact via phone or WhatsApp with this hotel so be aware. Have a plan b for transportation.

10

Lisa

Nov 20, 2025

·

Stayed 1 night

Very enjoyable. Nice new hotel. Great staff who aim to please. Guillermo & Angel at reception were very accommodating. We would definitely stay here again!

10

Carlos

Feb 11, 2026

·

Stayed 4 nights

Staff was outstanding bending backwards to meet our needs. Very courteous and professional. I am returning again with my whole family this time. Again, thanks to the staff for their hard work. Carlos.

10

Eric

Feb 28, 2026

·

Stayed 1 night

Great staff very friendly and helpful, due to a later flight they offered us a later check out (they didn’t have to do that). Pool was nice. Breakfast was just ok. Airport shuttle was very convenient and our driver Miguel was great.

10

Tessa

Dec 1, 2025

·

Stayed 1 night

We booked a room last minute with this hotel after our flight was cancelled at Cancun airport. The hotel staff graciously accepted and hosted over 50 people that had nowhere to go. We were thoroughly impressed and grateful for this hotel and the staff that remained helpful and positive despite the chaos. Our room was clean and the grounds were well-kept. Shuttles were on time and punctual for the amount of people that needed rushed to the airport next day. Wish we could have stayed longer!

8

Brittany

Feb 12, 2026

·

Stayed 1 night

Beautiful building brand new very clean. Staff were not the most friendly they forgot our crib twice, service at restaurant was slow and we were one of two tables there, was told I couldn’t charge meal to the room, and I asked for a glass of white wine at the bar one afternoon and they said they didn’t have any..weird.

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Location

Very convenient for Cancun Airport, typically 10 minutes by shuttle or car. Not walkable to the terminal and little to do nearby.

Related guest reviews

10

Pia Noelle

Feb 19, 2026

·

Stayed 1 night

Nice staff!! Clean and close to the airport!

8

PierreOlivier

Dec 25, 2025

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Stayed 1 night

The Room was perfect the location is also good but not walkable from the airport. The shuttle didn't pick us up we did have to pay a taxi for the transfer

10

John

Nov 24, 2025

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Stayed 1 night

It’s brand new, great place to stay if you are going to catch an airplane , they have shuttle service for free !

10

Jamie

Feb 1, 2026

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Stayed 1 night

Very clean room with great breakfast. We arrived almost at midnight but it was very convenient being close to the airport.

10

Kaitlin

Jan 23, 2026

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Stayed 1 night

This hotel worked out perfectly for me on last night of the trip. Easy fast check in process, very clean hotel room, comfortable bed, great shower, hallway a little smelly mostly due to new carpet i guess, pool is heated and felt clean - open til 10pm. Lovely pool area just noisy because of traffic passing by. Loved the free breakfast, great for a hotel. Hottle shuttle seats only 9 every hour. If it’s full you can take a uber ride/ taxi shouldnt be more than $10usd. No issues id recommend for a less stressful morning leaving for a flight. (Nothing to see or walk to by hotel)

10

Adrien

Feb 22, 2026

·

Stayed 1 night

Hôtel très proche de l'aéroport de Cancun sans en être trop près. C'est calme et tranquille. La chambre est assez grande pour une famille et confortable. Le petit dejeuner buffet est très bon et comporte des options différentes qui plaisent à tout le monde. On a pu profiter de la navette gratuite et nous étions à l'hôtel en une dizaine de minutes.

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8

Madjid

Feb 2, 2026

·

Stayed 1 night

Clean and quite and near airport

10

Federico

Jan 21, 2026

·

Stayed 1 night

Habitación limpia y muy cómoda. Bastante cerca del aeropuerto de Cancún

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10

Irby

Jan 22, 2026

·

Stayed 1 night

The hotel was absolutely new and beautiful. The staff were very friendly and helpful. Convenient to the airport and the free shuttle came in handy.

10

Gilberto

Jan 19, 2026

·

Stayed 1 night

Muy bonito el hotel y es genial que este cerca del aeropuerto

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Dining

Breakfast quality is inconsistent: some guests call it very good, while many report disorganization, slow replenishment, items running out, and weak coffee; restaurant or bar service can be slow.

Related guest reviews

6

Khaled

Dec 22, 2025

·

Stayed 1 night

Not what you’d expect from a big name like Hyatt. We filled the form the hotel sent us to book the airport shuttle to pick us up from the airport after a very very very long day of flights. We waited at Cancun airport for over an hour, but no one came. We called the hotel over & over again, No answer. Hotels.com tried to call them and also no answer. We ended up having to take some very expensive airport transfer for a hotel that was 7 minutes away. The hotel and room itself is very lovely, very clean, very comfortable. The breakfast was awful! No cutlery, no cups, no coffee, half the things were empty. The things that were there were nice like the hash browns. But in general, everyone was just standing around waiting for cups/ spoons/coffee/ food, Hotels.com said they will ask the hotel to reimburse our transfer. And the hotel itself and rooms and bathroom was very very comfortable after a tiring night.

10

Peter

Feb 22, 2026

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Stayed 1 night

Room was clean and comfortable, the staff were all very friendly and helpful, the breakfast excellent and the pool an excellent bonus during our brief stay.

10

Anne Marie

Dec 28, 2025

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Stayed 1 night

Very convenient hotel for a late arrival. Everything was perfect except for very poor coffee at breakfast.

6

Visti

Jan 28, 2026

·

Stayed 1 night

Alt var godt, men morgen maden var bare super dårlig! Og var først klar 6:20

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10

Deanna

Feb 10, 2026

·

Stayed 1 night

Clean, large room and great buffet breakfast.

10

Verenisse jazmín

Mar 1, 2026

·

Stayed 5 nights

Todo estuvo excelente El personal te atiende de maravilla Muy limpio todas las instalaciones están nuevas El plus de la alberca está climatizada Muy buen desayuno tenía variedad Todo excelente

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10

ALEXANDRA

Dec 27, 2025

·

Stayed 1 night

Clean & nice. Breakfast was so chaotic. They kept running out of everything. When someone would ask a staff member, they replied in a rude manner, "we're very busy. We'll get to it when we can." My son and I waited 15 min for maple syprup and a fork. It never came, so he ate his pancakes with jelly and his hands. They ran out of milk, so he couldn't even eat a bowl of cereal.

10

Daniel

Dec 6, 2025

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Stayed 1 night

The only issue was with the breakfast, came down at 9:15am y they were already cleaning up even though the closing hours were at 1000 and still is too early. Some other guests were caning down as well and found nothing.

8

Caroline

Jan 14, 2026

·

Stayed 1 night

Pouco tempo de café da manhã e não repuseram nada

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8

Brittany

Feb 12, 2026

·

Stayed 1 night

Beautiful building brand new very clean. Staff were not the most friendly they forgot our crib twice, service at restaurant was slow and we were one of two tables there, was told I couldn’t charge meal to the room, and I asked for a glass of white wine at the bar one afternoon and they said they didn’t have any..weird.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14 $88	15 $83	16 $83	17 $83
18 $83	19 $82	20 $80	21 $77	22 $83	23 $77	24 $81
25 $80	26 $78	27 $77	28 $80	29 $81	30 $77	31 $83

Su	Mo	Tu	We	Th	Fr	Sa
1 $80	2 $81	3 $80	4 $80	5 $78	6 $81	7 $77
8 $82	9 $81	10 $81	11 $78	12 $82	13 $76	14 $82
15 $76	16 $78	17 $82	18 $82	19 $83	20 $82	21 $86
22 $87	23 $86	24 $82	25 $86	26 $82	27 $86	28 $82
29 $84	30 $86

Hyatt Place Cancun Airport

About this property

Location

Room options

Room, 1 King Bed (High Floor)

Room, 2 Queen Beds

Room, 1 King Bed

Room, 2 Queen Beds, Roll-In Shower (Accessible)

Room, 1 King Bed, Roll-In Shower (Accessible)

Suite, 1 King Bed (Mangrove View, 1 Bedroom)

Deluxe Room, 1 King Bed

Room, 2 Queen Beds (Mangrove View)

Room, 1 King Bed (Mangrove View)

Deluxe Room, 1 King Bed (High Floor)

Guest reviews of Hyatt Place Cancun Airport

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Cancun Airport

Considering this hotel for your Cancun trip?

Prices for upcoming dates

Business details