Is parking available at the property?

Yes, parking is available on-site. Valet parking is offered for a fee of USD 49.00 per day, which includes in/out privileges. Limited self-parking is also available.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available for a fee, approximately USD 10 to 40 for adults and children. Breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 1:00 PM.

Does the property allow pets?

The property does not allow pets, but service animals are exempt from this restriction.

What are the standard check-in and check-out times?

Check-in time is at 4:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability. Guests can request this at the front desk.

Is there an airport shuttle service available?

Yes, a complimentary area shuttle operates within 2 miles of the property. Guests can arrange for this service at the front desk.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms should be confirmed with the property directly.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Richmond, just steps from Broad Street and the Greater Richmond Convention Center. It is approximately 0.4 miles from The National and 0.6 miles from Virginia Commonwealth University, making it convenient for exploring the area.

What are the policies for guests staying with children?

Children 2 years old or younger stay free when occupying the parent or guardian's room, using existing bedding. The property also has connecting/adjoining rooms available, subject to availability.

Richmond Marriott - Comfortable Stay in Richmond

Average nightly price at Richmond Marriott by month, last 12 months (USD)
Month	Average price
January	$329
February	$280
March	$296
April	$251
May	$266
June	$265
July	$274
August	$227
September	$278
October	$259
November	$263
December	$191

What guests think

At Richmond Marriott, travelers highlight friendly staff, a central location by the convention center, and generally clean, comfortable rooms, while noting pain points like delayed check-ins, pricey or congested parking, and the long-closed pool still appearing online.

Guests like the M Club lounge, on-site restaurant, Starbucks, and a solid gym, though elevators and the shuttle or walkway can be unreliable during busy periods. Rooms are comfortable but some report HVAC or shower issues and occasional noise from halls or elevators. Expect a well-located, business-style stay with friendly service and a few operational rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a good gym, M Club lounge, lobby Starbucks and bar, plus direct garage access, but several report the pool has been closed for years and parking or valet can be costly and chaotic. During busy periods, elevator outages and limited shuttle or walkway access cause delays.

Related guest reviews

10

Heather

Jul 31, 2023

·

Stayed 2 nights

It was 108 degrees and for some reason there was a fireplace on continuously, a huge waste of gas and energy. and despite 2 conventions and a major wedding, only 2 of 4 elevators were working over the weekend. The free shuttle was helpful though.

4

Lady Andrea

Jun 21, 2023

·

Stayed 2 nights

We chose this hotel because the photos and the description mention a swimming pool, however the pool is closed and no mention of it online.

10

Jason

Aug 17, 2025

·

Stayed 3 nights

Didn't like the fact i paid 100 us over 4 days for parking. The hotel should comp it. The lot is attached to the hotel but isnt affiliated with Marriott. 24 USD for a 2 hour parking is ridiculous and overpriced. Otherwise, the Marriott Downtown Richmond was awesome. Super friendly staff and Lucia is a great cleaning lady, super nice and a great worker.

8

virginia

Sep 9, 2024

·

Stayed 1 night

The only thing I didn't like was apparently the shuttle was down and we were really planning our day based around that shuttle.

10

Vickie

Aug 25, 2025

·

Stayed 1 night

Great service and s enjoyed the M Club..

8

Jill

Sep 10, 2023

·

Stayed 1 night

The valet parking was very chaotic. Both times we called for our car we received a text saying it was delivered. The car was no where to be found. They brought down the wrong car the first time and the second time our car arrived 20 minutes after our friends car even though we ordered the cars at the same time.

6

Michael

Jul 31, 2023

·

Stayed 2 nights

Room was nice, but half the elevators were out of service during our stay. Also, my room card stopped working before we checked out, even though it was before the checkout deadline.

8

Edwin

Oct 20, 2025

·

Stayed 5 nights

The stay was great. The amenities were not aligned with what is on the website. There was a pool listed with spa. I asked the front desk personal and they said it hasn't been available since covid. Also the day I arrived there was some type of wedding going on and most guest were on the 18th floor. all the decorations they has on their garments (small tiny items and shiny strings) were all over the floor. The staff did not vacuum the floor at all the entire week I was there. And yet for some amazing reason, your staff has gone above and beyond everywhere else.

4

Kenneth

Sep 3, 2023

·

Stayed 2 nights

The property claims to have a pool on its website but the pool was closed “before COVID”. We have kids and chose the property because we wanted to swim after a long drive. On site amenities minimal.

4

Joseph

Jun 11, 2023

·

Stayed 2 nights

Hotel no longer has a pool, after recent renovation. Also shuttle only runs from 7pm to midnight. Biggest issues are that during a convention weekend, the restruant and hotel did not have enough staff. Restruant also lacked anything except half and half for coffee, No Milk, or milk alternatives.

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Cleanliness

Most guests find rooms and common areas clean, with many praising upkeep. A few report issues such as mold, a soiled towel, or floors not promptly vacuumed.

Related guest reviews

4

Semra

Jun 25, 2025

·

Stayed 3 nights

When I got out of the shower, the first towel I grabbed, after I unfolded it, found it to be covered in vomit. I called downstairs, and received MP pass and 5000 in Marriott awards. My entire stay should have been free after finding a vomit covered towel. And BTW, having MP pass, gave me a free breakfast, that every other Marriott does for free, anyway. Not a big deal. Actually ridiculous. And every single housekeeper I tried to talk to, didn’t speak a word of English. Illegals. You hire illegals. That’s against the law. I was nice about all this, because I had already paid to stay there. Never again.

10

Xin

May 28, 2024

·

Stayed 1 night

Very clean

8

Edwin

Oct 20, 2025

·

Stayed 5 nights

The stay was great. The amenities were not aligned with what is on the website. There was a pool listed with spa. I asked the front desk personal and they said it hasn't been available since covid. Also the day I arrived there was some type of wedding going on and most guest were on the 18th floor. all the decorations they has on their garments (small tiny items and shiny strings) were all over the floor. The staff did not vacuum the floor at all the entire week I was there. And yet for some amazing reason, your staff has gone above and beyond everywhere else.

10

Erica

Aug 29, 2025

·

Stayed 1 night

Clean and modern hotel

10

Caitlyn

Sep 21, 2025

·

Stayed 1 night

Clean room, comfy bed and I loved the room service!

2

Michael

Aug 11, 2025

·

Stayed 2 nights

Bathroom had mold in it, other parts of room had mold. Was my seco d time booking this exact hotel, would not book again.

10

Chris

Oct 19, 2025

·

Stayed 1 night

Very clean, great staff.

10

Natalie

Aug 24, 2025

·

Stayed 1 night

Appreciated the wonderful staff who welcomed us and the rooms were comfortable and clean.

6

Jana

Jun 2, 2025

·

Stayed 2 nights

Blanket in room had a dried bug on it.

10

Kari

Aug 30, 2024

·

Stayed 2 nights

Very nice hotel in downtown. Staff superb!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and modern with good beds and some quiet city views. However, recurring comments mention finicky HVAC or loud fans, occasional shower problems, and noise from elevators or hallways.

Related guest reviews

6

Jacob

Aug 16, 2025

·

Stayed 1 night

The property is great, and the staff is excellent. However, there is no area on the guest room floors that feels refreshing due to issues with the HVAC system. I had my AC set to 66 degrees, yet the room never cooled below 72 degrees, making it uncomfortably warm. Outside of the air conditioning concerns, the property itself is decent.

8

April

Jul 31, 2023

·

Stayed 3 nights

The rooms are less than soundproof when others are allowing their doors to slam, talking loudly in the hallway, and the room next to me 919 partied until well after midnite on Saturday night.

2

Anita

Dec 17, 2024

·

Stayed 1 night

Shower did not work. Blood stain on carpet. Club ran out of coffe and didn't refill until the next morning. Club ran out of snacks and drinks before 6 pm and didn't refill.

10

Constantine

Aug 3, 2025

·

Stayed 1 night

Comfortable bed.

8

Brandon

Sep 11, 2024

·

Stayed 1 night

Not a bad stay. Only two issues that I had was that the room would not get cold regardless how low you set it and the glass sliding doors wouldn’t not stay close in the shower which contributed to having water everywhere on the floor.

8

Megan

Jul 28, 2025

·

Stayed 1 night

One of the reasons we chose the Marriott was the location across the street, connected by a walkway to the Convention Center even though the hotel walkway was closed. The lobby was quite spacious and comfortable. It was nice that so many guests were able to congregate in the lobby during the evening without getting rowdy or out of control. We were excited to have MClub privileges however, it seemed that EVERYONE had access and jumped on the few hors d'oeuvres that were available. Most guests just ordered food from Valentino's which was delicious and highly recommended.The free water in the MClub came in handy since it was about 100 degrees with extreme humidity. The service was extremely accomodating, giving us late checkout since my husband was feeling ill. We are Bonvoy members so that may have something to do with it. The room was standard king with pullout sofa, nothing extra special. Our first night, the shower had only scalding hot water from the main showerhead. We were able to use the wand to adjust the water temperature without burning ourselves. Once we figured that out, it was a wonderful, clean shower. The next day it was much better. Overall, it was a decent hotel that I would stay at again mainly because I know what I'm getting ahead of time. I felt safe and there were no bedbugs.

2

Abraham

Feb 7, 2025

·

Stayed 1 night

My room was right next to the elevators and they made a raucously loud noise all night long. I slept terribly. While there were many other great features about this hotel this one negative issue overshadows all of it.

10

Caitlyn

Sep 21, 2025

·

Stayed 1 night

Clean room, comfy bed and I loved the room service!

8

Richard

Sep 21, 2025

·

Stayed 2 nights

Large convention-style hotel, but fairly quiet in terms of hotel and outside noise (see fan noise comment following). Room was very clean but spartan. Only one comfortable chair. Loud A/C fan which we weren't able to turn off. A/C controls were nonobvious. Hotel sent up housekeeping staff quickly when requested who did turn off A/C fan. Hotel has automatic shade system but like A/C no explanation on use (ultimately I was able to use and it worked well). Front desk and other staff very friendly. Restaurant was very busy. Food seemed above average for hotel of this type. On arrival and for at least several hours, sign-in to Wi-Fi was not working (Note: Hotel provided 4000 "points" for Wi-Fi and A/C fan inconvenience.) Starbucks in lobby. In summary, hotel is clean, friendly and fine for a short stay in Richmond.

10

Alan

Sep 2, 2023

·

Stayed 1 night

Despite overlooking a main thoroughfare, the room was extraordinarily quiet, extremely clean and quite up-to-date. The front desk teammates were exceptionally friendly & definitely set the tone that your stay should be flawless, which it was!

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Service

Service is widely praised as friendly and helpful across departments. Still, there are recurring complaints about delayed room readiness, unreachable or slow front desk responses, inconsistent problem resolution, and valet service hiccups.

Related guest reviews

10

Yvonne

Jan 8, 2023

·

Stayed 1 night

The hotel was an excellent choice for business travelers. My stay was overnight in preparation for a business meeting. Upon arrival, check-in was seamless and the valet parking was convenient. The rooms are well-appointed with modern fixtures. There are several eateries such as Starbucks on the premises as well as a restaurant. I will definitely patronize this hotel again.

2

Austin

Nov 3, 2025

·

Stayed 1 night

I booked and prepaid for a room to attend an event at the convention center. I arrived after the check-in time of 4pm and was told my room was not ready and the valet parking was full. I’d did not get a notification that my room was ready until 9:30pm for an event that started at 6pm. I ended up parking 2 blocks away and changing in the car. Highly disappointed!

10

Donna

Aug 11, 2025

·

Stayed 2 nights

Staff was extremely friendly and accommodating.

4

Brian

Dec 23, 2024

·

Stayed 1 night

So have stay at this property several times and this last time was super horrible as a Marriott member. Upon checking in (after check in time) the room that was scheduled to be had was not available. No worries there so not a large problem. But then we were put on a floor that they put and entire wedding party/family on and at 4am the party of one of the family member seem to think it was ok to cause a major incident in the hallway with screaming and yelling, waking up the entire floor. The hotel did nothing after security came up twice. So needless to say everyone else was inconvenienced and the hotel seemed like it was no major deal that the rest of the floor had been awake since 4am. Will be rethinking staying there in the future as a member knowing the hotel security did very little during the incident.

4

Kyle

Aug 17, 2025

·

Stayed 1 night

Was billed 2 times for stay. Also on arrival at 4 pm our room was not ready at all. No time was given to when it would be ready.

10

William

Nov 8, 2024

·

Stayed 2 nights

Every single employee I encountered went above and beyond. Everyone was very polite and very helpful. Probably the nicest atmosphere I've been around in all of my travels. Nice Job

10

R

Aug 24, 2025

·

Stayed 1 night

Great staff

4

Belinda

May 12, 2024

·

Stayed 1 night

We called the property twice to let them know we would be checking in late. The phone rang and rang. No one ever answered. When we got to the hotel that evening, just after 10 PM, there was only one person working the desk, there was a line, and when it was our turn it took the clerk a couple minutes to even look up to acknowledge us. I told her I had called two times and she said she was too busy to answer. That tells me this property is understaffed at the front desk. When she pulled up our reservation, she informed us that the room we reserved (and paid for a month ago) was not available because it was “under construction.” We had reserved a king size bed, and they only had two doubles. We paid a lot of money for that room and weren’t having any of that, and so we asked to speak to the manager. It took another 10 minutes to sort it out, but miraculously they found a room with a king sized bed for us. We will not return to this property.

2

Joseph

May 4, 2025

·

Stayed 1 night

During our recent stay at the Marriott, we experienced an incredibly dissatisfying and disappointing series of events. Despite arriving well after the official check-in time, our room was still not ready, forcing us to wait unnecessarily. When we expressed our frustration, the front desk clerk attempted to offer an alternate room, but it had smaller beds and did not meet our original reservation requirements. In an effort to make amends, Marriott provided a complimentary appetizer at the on-site restaurant, yet even that gesture fell flat when the restaurant staff failed to seat us despite the space being nearly empty. To top it off, once we finally got into our room, we discovered there was no remote control for the TV. The combination of these issues made for a thoroughly disappointing experience that fell far below Marriott’s usual standards.

10

Lynn

Oct 26, 2025

·

Stayed 2 nights

Excellent! Staff was very friendly, everyone smiled and offered assistance!!

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AI-generated summary based on recent guest reviews

Location

Central downtown location steps from the convention center, theaters, and restaurants, with covered connections from nearby parking. Some guests note nearby blocks can feel run-down at night and the hotel walkway is sometimes closed.

Related guest reviews

10

Julie

Aug 10, 2025

·

Stayed 1 night

We really enjoyed our stay at this Marriott. The room was great for our family and the Starbucks and restaurant downstairs were a nice option. The location is great and close to dining and walkable to VCU.

10

Carlderio

Jun 10, 2025

·

Stayed 1 night

Great walking distance to a lot of great food & restaurants. Great location to walk to the Capitol. Beautiful skyline at night!

10

Christopher

Jul 16, 2023

·

Stayed 1 night

Great hotel in downtown Richmond. Went for a concert at the National & it is an easy walk.

8

Amanda

Jul 23, 2023

·

Stayed 1 night

The staff was professional and friendly. The facilities are well-maintained. The fitness center was spacious and private. The hotel is located in downtown Richmond and is convenient to VCU and many restaurants.

10

Ron

Jul 26, 2025

·

Stayed 1 night

My family had a great stay at the Richmond Marriott! The parking garage located at E. Marshall and 5th St connects to the hotel via breezeway and is centrally located close to the amenities of downtown. The M Club Lounge in the lobby was a wonderful perk that we enjoyed very much!

10

Janique Margit

Jul 28, 2025

·

Stayed 1 night

I had a nice stay in Richmond. The Marriot was in a really great location. Everything was very accessible.

8

Megan

Jul 28, 2025

·

Stayed 1 night

One of the reasons we chose the Marriott was the location across the street, connected by a walkway to the Convention Center even though the hotel walkway was closed. The lobby was quite spacious and comfortable. It was nice that so many guests were able to congregate in the lobby during the evening without getting rowdy or out of control. We were excited to have MClub privileges however, it seemed that EVERYONE had access and jumped on the few hors d'oeuvres that were available. Most guests just ordered food from Valentino's which was delicious and highly recommended.The free water in the MClub came in handy since it was about 100 degrees with extreme humidity. The service was extremely accomodating, giving us late checkout since my husband was feeling ill. We are Bonvoy members so that may have something to do with it. The room was standard king with pullout sofa, nothing extra special. Our first night, the shower had only scalding hot water from the main showerhead. We were able to use the wand to adjust the water temperature without burning ourselves. Once we figured that out, it was a wonderful, clean shower. The next day it was much better. Overall, it was a decent hotel that I would stay at again mainly because I know what I'm getting ahead of time. I felt safe and there were no bedbugs.

10

LYNNE

Jun 27, 2025

·

Stayed 1 night

Excellent facility, connected to public parking and the Convention Center by skywalks. Every staff member has been informative and helpful. Restaurant was great for lunch and several others were within walking distance. So far, win-win.

10

Julee M.

Mar 31, 2025

·

Stayed 2 nights

Nice downtown location. Very convenient for events at the Richmond Convention Center. The staff were extremely helpful and the rooms are clean.

10

DAVID

Oct 30, 2023

·

Stayed 1 night

I usually stay at the Marriott when in Richmond for shows at the National Theater since it's such a short walk up the block. The hotel and the area immediately around it are great. Start to get more than a few blocks away from the hotel toward downtown and some of the areas are a bit seedy so I will forewarn you if you want to wander around at night. It is definitely my go to place when in the area of the convention center or The National.

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AI-generated summary based on recent guest reviews

Dining

On-site dining and Starbucks earn many compliments for tasty meals and convenient options. Breakfast is not always included, and during busy times room service or the restaurant can be limited or understaffed.

Related guest reviews

10

Kristin

Sep 22, 2024

·

Stayed 1 night

Rooms were modern, comfortable and clean. Staff was very friendly and courteous. The restaurant had a delicious breakfast/brunch (not included).

10

Amy

Aug 20, 2023

·

Stayed 1 night

Excellent restaurant, attentive and professional staff. Fabulous food.Room was clean and comforable. Valet staff were welcoming and efficient. Club M was convenient for 24/7 amenities, and the included breakfast was beautifully arranged and attended to. Convention hotel meant it was busy and noisy in the lobby, but that is only a reference to this genre, it is NOT a boutique hotel.

10

Paul

Apr 21, 2025

·

Stayed 2 nights

Very good. Restaurant F1 top notch food and service.

10

Andrea

Aug 22, 2025

·

Stayed 3 nights

The room and lobby were clean. Their restaurant, “Fall Line,” is good. The breakfast is not great—terrible potatoes. The other meals are fine. The staff is outstanding—helpful, attentive, and professional.

10

Jill

Jul 28, 2024

·

Stayed 1 night

The Richmond Marriott is a very nice place to stay. Every single staff member was kind and helpful. The place is comfortable, beautiful and clean. The restaurant is incredible! The food was SO good. Will definitely stay here again.

10

Ronald

Sep 26, 2024

·

Stayed 1 night

Marriot restaurant served great food for dinner and breakfast. Loved having Starbucks at the lobby.

10

Crystal

Apr 16, 2024

·

Stayed 1 night

The restaurant was the high light of my stay!!

8

Richard

Sep 21, 2025

·

Stayed 2 nights

Large convention-style hotel, but fairly quiet in terms of hotel and outside noise (see fan noise comment following). Room was very clean but spartan. Only one comfortable chair. Loud A/C fan which we weren't able to turn off. A/C controls were nonobvious. Hotel sent up housekeeping staff quickly when requested who did turn off A/C fan. Hotel has automatic shade system but like A/C no explanation on use (ultimately I was able to use and it worked well). Front desk and other staff very friendly. Restaurant was very busy. Food seemed above average for hotel of this type. On arrival and for at least several hours, sign-in to Wi-Fi was not working (Note: Hotel provided 4000 "points" for Wi-Fi and A/C fan inconvenience.) Starbucks in lobby. In summary, hotel is clean, friendly and fine for a short stay in Richmond.

8

Gloria J

May 17, 2024

·

Stayed 4 nights

I was in town for graduation and the maid cleaned everyday except for the last day which was strange. The hotel was grossly understaffed and room service took forever. The room service menu options were very limited.

4

Joseph

Jun 11, 2023

·

Stayed 2 nights

Hotel no longer has a pool, after recent renovation. Also shuttle only runs from 7pm to midnight. Biggest issues are that during a convention weekend, the restruant and hotel did not have enough staff. Restruant also lacked anything except half and half for coffee, No Milk, or milk alternatives.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $564	7 $573	8	9 $465	10 $416
11 $223	12 $392	13	14 $478	15 $235	16 $303	17 $313
18 $280	19 $462	20 $439	21	22 $235	23 $271	24 $271
25 $236	26	27 $473	28 $240	29 $223	30 $224	31 $224

Su	Mo	Tu	We	Th	Fr	Sa
1 $214	2 $235	3 $270	4	5 $338	6 $360	7 $303
8 $214	9 $235	10 $235	11 $235	12 $265	13	14 $520
15 $215	16 $224	17 $225	18 $240	19	20	21 $224
22 $271	23 $204	24 $204	25 $204	26 $204	27 $204	28 $204
29 $192	30 $214

Richmond Marriott

Prices for Richmond Marriott

Monthly average prices

About this property

Location

Room options

Club Room, 2 Double Beds (Mobility Accessible, Tub)

Room, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed with Sofa Bed

Club Room, 2 Double Beds

Club Room, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Club Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed

Room, 2 Double Beds

Room, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Room, 2 Double Beds (Mobility Accessible, Tub)

Guest reviews of Richmond Marriott

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Richmond Marriott

Prices for upcoming dates