Delta Hotels by Marriott Richmond Downtown

Great overnight stay. Great parking set up.

Great experience all around.

I booked this hotel for a one-night stay, and unfortunately, the experience did not meet my expectations, especially considering the price I paid. Upon arrival, the bathroom did not appear to have been properly cleaned. The bathtub was clogged, the water was not draining, and a significant amount of hair came up from the drain. I contacted the front desk, and someone came to the room and stated that the issue had been fixed. However, the following morning, I experienced the exact same problem. The water was still not draining, and the bathtub began filling up while I was trying to shower. I contacted the front desk again, and maintenance came to the room, poured a product into the tub, and advised me to wait approximately 30 minutes before the issue could be addressed. For a one-night stay, having to deal with the same plumbing issue twice was extremely inconvenient. I was unable to take a proper shower during my stay. What was even more disappointing was that I was never offered a room change, an alternative arrangement, or even an apology for the inconvenience. Given the condition of the bathroom, the unresolved maintenance issue, and the lack of appropriate customer service, I do not feel the experience was worth the price I paid.

This was a strange property. Things didn't appear to be as advertised. For one, I thought this property had a view of the river, but it doesn't. The open design is attractive, but there is nothing to absorb the sound, and there was a group of excited students who were staying there who were very loud. The pool was not in bed shape but looked pretty old. The only steps to use to enter and exit the pool were built into the wall of the pool and thus vertical. I don't have the flexibility to use those, so they sent a maintenance person to figure it out how to operate the lift. They couldn't get it working during our stay. And the pool was one of the reasons I chose this property. We did use the whirlpool. It was functional but old and the tile work was messy and discolored. We had a meal at the restaurant and it wasn't bad, but again, not as it appeared in the pictures and only the bar portion was open. It was loud due the sound bouncing around from the students being there. I asked for my drink to be made less sweet but it was super sweet. I ordered a side of jimaca slaw, but I got cole slaw, and when I asked the server about it, he seemed to try to tell me there was jimaca in it, then he said they were probably out of it. I emailed the manager and didn't hear back. I contacted Hotels.com but they couldn't help. The front desk person did give us a $50 refund on our last day. Good location. The room itself was fine. I wouldn't stay there again.

The staff was great! We used the shuttle to go to the Edgar Allan Poe Museum and when we were done they came and picked us up down the street at a local coffee shop. While waiting for our Lyft, they offered us waters. The only downside to this hotel is that the walls are thin and we could hear our neighbors young kids being noisy. But the Sunday staff was super helpful!