Is parking available at the property?

Free self parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:30 AM to 9:00 AM.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a fee of USD 20 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 6:00 PM, and check-out is at 11:00 AM. Early check-in may be available for a fee of USD 35.00, and late check-out is also available for a fee, subject to availability.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The property is located within a 5-minute drive of Tennova Healthcare and Create & Celebrate Studio, and is approximately 0.8 miles from Cleveland State Community College and 1.5 miles from Tennova Healthcare - Cleveland.

What are the policies for guests staying with children?

Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Douglas Inn & Suites in Cleveland

Average nightly price at Douglas Inn & Suites by month, last 12 months (USD)
Month	Average price
January	$58
February	$55
March	$59
April	$59
May	$55
June	$59
July	$64
August	$63
September	$60
October	$64
November	$64
December	$62

What guests think

Across many reviews, Douglas Inn & Suites is praised for clean, recently renovated rooms, friendly service, and convenient I-75 access, while recurring critiques note limited breakfast, occasional pests, inconsistent hot water, and some noise or housekeeping lapses.

Guests frequently mention walk-in rain showers, elevated beds, and modern lighting and outlets, and note the property is pet friendly. Ongoing renovations and policies can affect stays, such as a required refundable deposit, occasional language barriers at check-in, and some accessibility challenges in certain room layouts. Overall, expect a budget-friendly, no-frills stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pet-friendly policy is repeatedly noted, and several reviews mention ongoing renovations in common areas. Few other amenities are discussed.

Related guest reviews

10

Lorrie

Sep 6, 2025

·

Stayed 1 night

It was good for the price. It is pet friendly but the issue is that you may be woken up with dogs barking. It was clean. The breakfast was not anything to speak of.

10

Erwin

Sep 20, 2024

·

Stayed 1 night

Clean and nice room. Cable TV is working, breakfast is nice. Affordable rate. Pet friendly.

10

Kevin

Apr 8, 2025

·

Stayed 1 night

Great staff! I liked the bedside tables on each side of the bed! My pet was welcomed!

8

Wesley

Jan 30, 2023

·

Stayed 2 nights

For the money, I have not found a better hotel experience in Cleveland, Tennessee. Parking was easy, and there was a non-affiliated restaurant next door. My room was renovated and clean. The only small inconveniences were that a lamp in my room was broken by the previous guest, and I had to report it to make sure I was not blamed. Additionally, the shower handle was installed backwards, so it took a few minutes to figure out how to get hot water in the shower. Otherwise, I had a great stay.

8

Thomas

May 26, 2023

·

Stayed 1 night

Nice convenient hotel. Still being renovated so some things amiss. When we were there there was a strong natural gas smell we were told was from the clothes dryer. That was the only thing that wasn’t good.

6

David

Mar 26, 2023

·

Stayed 1 night

Nice spot for an overnight stop. Staff were pleasant and helpful. Room was spotless and comfortable. Rooms have been recently renovated so nice and modern. Breakfast is sub par for this level but understandable given that the breakfast room is being renovated and updated. Our room was missing a hair dryer which staff apologized for. We would stay there again.

8

Lisa

Feb 7, 2023

·

Stayed 1 night

Traveled with a small dog. Only stayed one night. Found the staff to be friendly and room was clean. Location was quiet even though close to Interstate. There was both gas station and restaurants next to the hotel. Would stay there again.

8

robert

Mar 9, 2024

·

Stayed 1 night

easy to get to from main highway. a good bargain for animal lovers

8

robert

Feb 5, 2023

·

Stayed 1 night

The free breakfast was not up to standard because of the remodeling of the eating area

10

Lisa

Apr 10, 2025

·

Stayed 1 night

Excellent value and pet friendly

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms very clean, but feedback is mixed overall: multiple reports cite roaches or other bugs, occasional odors, and missed housekeeping details.

Related guest reviews

6

Joe

Sep 21, 2023

·

Stayed 1 night

The door of our assigned room would not close and it was a known issue that the staff forgot to address and prevent the room being booked until fixed. There were also a few roaches in the room. All the staff were friendly and helpful though.

10

Philip

Nov 6, 2025

·

Stayed 1 night

The staff is always cheerful, and the lobby and the rooms are clean.

10

Hector

Dec 26, 2025

·

Stayed 1 night

The furniture in the lobby was dated but our room was spotless and updated very nicely. I was quite comfortable, clean and quiet.

4

Hunter

Jun 25, 2025

·

Stayed 1 night

Staff was friendly however the floor in the room felt dirty like crumbs were on the floor woke up covered in bug bites wich I’m pretty sure were bed bugs and the peep hole was missing so it was just a straight hole to the outside

4

Renee

Jan 2, 2023

·

Stayed 2 nights

Roach infested is an understatement. We couldn’t kill enough of them fast enough. If you fancy many, many roaches crawling all over your pillow and literally every other inch of the place, feces smeared on the bathroom wall and toilet paper roll, urine all around the toilet seat, and stained sheets-then this is your place. We obviously left and requested a refund. We were asked to email pictures to the manager-that was 3 days ago, no answer. Both front desk ladies were very nice.

6

albert

Oct 21, 2024

·

Stayed 1 night

Roaches, spiders. Place needs pest control otherwise it would have been ok. Told desk when checking out.

4

Rhonda

Oct 29, 2023

·

Stayed 1 night

Upon entering the room there was a rubber burning smell that over took the room I guess from the air conditioner unit. Then we found 4 roaches running around that next morning- the lady at the desk, who was nice, said they had fumigated that week. The beds were very squeaky. We only needed to be there 1 night - we left early! The reviews painted a different picture.

2

Diane and John

Jul 18, 2024

·

Stayed 1 night

2 cockroaches in the bathroom. Bed/ box spring had stains , visible as you walk in Gap under door, that allows creatures in. Dufficult to get a restful sleep after killing the bugs. Disappointed. Also, the lobby chair looks like it's been tnrough a war. Good i dicayion of the cleanliness of yhe establishment.

2

Jessica

Jul 25, 2024

·

Stayed 1 night

There was roaches everywhere we literally left at 2am and just drove back home and also mold in the shower

10

Chris

Sep 29, 2025

·

Stayed 1 night

Nice, clean room. Would stay here again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are largely updated with walk-in rain showers, modern lighting, and generally comfortable beds. Some report small or awkward layouts, odors or noise transfer, door gaps, and issues with hot water or water pressure.

Related guest reviews

8

Marita

Oct 26, 2024

·

Stayed 1 night

Staff excellent, very considerate. Room was corner room, clean, but the door stuck so badly, making it hard to open and then close again to lock it. Guy next door was on the phone until after midnight, and we could hear every word he was saying, even though he was in the next room.

10

MICHAEL

Dec 10, 2023

·

Stayed 1 night

Looks like they are upgrading this property. In our room, the hot water took a little while in the shower to get hot. The toilet is not seated the boats were loose. The door didn’t shut right with the main door lock would not lock.

8

Charles

Jun 4, 2025

·

Stayed 1 night

Rain type shower

6

Daniel

Aug 31, 2025

·

Stayed 1 night

Find hotel experience, but the water in the shower wasn’t even lukewarm

6

Faith

Aug 31, 2025

·

Stayed 1 night

The room was extremely small and seemed clammy.

10

John

Aug 8, 2025

·

Stayed 1 night

Very nice place. Our room was excellent. Clean, updated with rain shower with a glass 3/4 wall and sloping shower floor!

6

Kenneth

Sep 12, 2025

·

Stayed 2 nights

No hot water or lukewarm took cold showers for two days I stayed talk with management didn’t fix the problem they weren’t concern about it

8

Liz

Jul 19, 2025

·

Stayed 1 night

Room was very nicely updated and clean and SMELLED clean. Sheets were clean. Loved the laminate floors instead of carpet. Beds are higher off ground. Pillows were nice-not just flour sacks like some. Beds may be difficult for someone with limited accessibility. Loved the walk in shower. Breakfast was minimal at best-closes at 9. Male desk clerk shut off all heated equipment at 8:30. The waffle batter had clearly been watered down to stretch it, making the waffles more like crackers. The biscuits were flavorless-even for a frozen biscuit product. Gravy had no flavor. We tried it and dumped it as did two other couples. Cereal was the only other option besides toast. Thankfully Cracker Barrel is next door and The Fort Restaurant is close as well. Night time clerk on 7/18 was wonderfully pleasant and gave us great recommendations for dinner last night. For being so close to the highway-we heard nothing. But the climate control sounds like it’s flushing water every 15 minutes and the people in the room next to us had VERY loud phone conversations that we could hear clear as a bell through the walls. We were on our back home from Florida and needed a place to rest our heads without breaking the bank. Oh-and TRY WITTS FROZEN CUSTARD!!!!

10

Diana

Sep 16, 2025

·

Stayed 4 nights

Great location. Room newly renovated. Lighting in room was great. Plenty of outlets for devises.

6

Kevin

Apr 28, 2025

·

Stayed 1 night

When we got to the room, we had dog poop outside the front door. When we got in our room, it did not smell clean. It smelled like urine. But it looked clean and fairly well decorated.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, welcoming, and helpful. A few guests mention communication hurdles, strict deposit or pet policies, and inconsistent housekeeping responses.

Related guest reviews

4

Courtney

Apr 23, 2025

·

Stayed 2 nights

The room was fine, and the staff was nice enough, but I only had 2 towels for 2 guests for 2 nights. When I went down to ask for more towels, I was told I had to bring my old ones down and was then asked to put them in the laundry room myself. Housekeeping never cleaned or straightened the room while we were there.

6

Morrisa

Sep 12, 2025

·

Stayed 1 night

Property was fine. Room was fine once they brought us a remote. My gripe comes because she charged me for my service dog, $21.95. She said because i didnt have papers or a card, she had to charge me. I believe that is illegal.

10

Anthony

Aug 14, 2025

·

Stayed 1 night

Desk clerk was very friendly and made us feel welcome

10

Lorie

Apr 8, 2025

·

Stayed 1 night

Clean, great rate, front desk was super friendly and helpful, would absolutely stay here again if I’m in the area!

4

Edith

May 8, 2025

·

Stayed 1 night

The room was average. Fairly clean but smelled of urine. The main problem with our stay was that there was a group of people being extremely loud late into the night that made it very hard to sleep. They were yelling and slamming doors. Felt very unsafe. Not sure if this is a common occurrence at this hotel but staff did not do anything about it. I would have slept better in my car. Couldn’t get out of there fast enough in the morning. I would not stay here again.

10

Joshua

Sep 10, 2024

·

Stayed 1 night

Very Clean and friendly. Paula was a great help. We'll definitely be back

8

RICKIE

Mar 12, 2025

·

Stayed 1 night

There was a language barrier upon check in. Soft spoken clerk did not talk loudly enough or clear enough for me to hear with hearing aids. Had to have him repeat everything several times each. Friendly and helpful just frustrating. Took 15 min to check in.

10

Sharon

May 28, 2025

·

Stayed 1 night

Great location. Clean. Friendly staff.

10

Terry

May 19, 2025

·

Stayed 1 night

The staff is very friendly. We are just passing thru and stayed a couple years ago and liked it so decided to make our stop here again. Dow the streeprobably less than a mile is a great casual restaurant called City Cafe Diner. Food delicious and they have a bakery with desserts to die for.

10

lois

Sep 22, 2025

·

Stayed 1 night

Customer service excellent!!

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AI-generated summary based on recent guest reviews

Location

Convenient just off I-75 with restaurants and gas nearby, making it handy for road trips. Experiences with noise vary, from quiet stays to occasional traffic or area disturbances.

Related guest reviews

6

craig

Sep 12, 2025

·

Stayed 1 night

The building is not insulated against the freeway noise. I was awakened by some vagrants singing in front of my room at 4 am. Not the greatest part of town I suppose, The room was adequate for the price. Breakfast bar is shy.

10

Jesus

Apr 3, 2023

·

Stayed 1 night

Place wasn near the highway.The staff is very friendly and helpful.

10

Mike

Feb 17, 2024

·

Stayed 1 night

Convenient to food and interstate.

10

Kathy

Feb 15, 2025

·

Stayed 3 nights

The area was well lit , you felt safe

8

Douglas J

May 4, 2025

·

Stayed 1 night

Close to I 75

10

Leonid

Oct 15, 2024

·

Stayed 1 night

Clean, new modern rooms, great location.

10

Sharon

May 28, 2025

·

Stayed 1 night

Great location. Clean. Friendly staff.

10

HOWARD

Dec 2, 2023

·

Stayed 1 night

I like the convenience of the property. It was right off the interstate.

10

Deborah

Jun 6, 2025

·

Stayed 1 night

I like that the motel was close to the interstate, but far enough away to not hear the traffic roar.

10

Kari

Jul 18, 2023

·

Stayed 1 night

We only stayed the one night, we were exploring part of the TN Whiskey Trail and this was one of the hotels we chose along the route. The hotel was clean, and comfortable. We did not eat at the hotel in the AM so I cannot review that part. I did find it odd that at the front desk they had a sign stating they were selling some of their 'amenities' due to popularity, such as their towels for $12. Unless I'm at the Ritz Carlton, I'm pretty sure the towels are not nice enough for me to pay that much for, let alone the tiny size (I use the bath sheets at home so my entire body is covered when I wrap myself in it). Nevertheless, the staff was very pleasant coming and going, and the A/C worked wonderfully as well as the water was hot for as long as the shower took, so I was pleased with the stay.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as very basic with limited choices, and items sometimes run out or close early. Some guests were satisfied, but expectations should remain modest.

Related guest reviews

8

Jessica

Mar 18, 2024

·

Stayed 3 nights

Breakfast was not the greatest. We had stayed there in December as part of our 3 month trip and breakfast was excellent! Not so much in March. No yogurt, not much but biscuits and gravy or waffles. Juice was out, not much fruit (oranges) and no milk for cereal. In March there was eggs, sausage, bread, muffins, yogurt, fruit and juices as well as dry cereal and oatmeal. Milk available for drinking as well as cereal. Very disappointing on our way home. Won’t be staying again.

8

William

Oct 24, 2025

·

Stayed 1 night

Breakfast could be a bit more complete

8

Liz

Jul 19, 2025

·

Stayed 1 night

Room was very nicely updated and clean and SMELLED clean. Sheets were clean. Loved the laminate floors instead of carpet. Beds are higher off ground. Pillows were nice-not just flour sacks like some. Beds may be difficult for someone with limited accessibility. Loved the walk in shower. Breakfast was minimal at best-closes at 9. Male desk clerk shut off all heated equipment at 8:30. The waffle batter had clearly been watered down to stretch it, making the waffles more like crackers. The biscuits were flavorless-even for a frozen biscuit product. Gravy had no flavor. We tried it and dumped it as did two other couples. Cereal was the only other option besides toast. Thankfully Cracker Barrel is next door and The Fort Restaurant is close as well. Night time clerk on 7/18 was wonderfully pleasant and gave us great recommendations for dinner last night. For being so close to the highway-we heard nothing. But the climate control sounds like it’s flushing water every 15 minutes and the people in the room next to us had VERY loud phone conversations that we could hear clear as a bell through the walls. We were on our back home from Florida and needed a place to rest our heads without breaking the bank. Oh-and TRY WITTS FROZEN CUSTARD!!!!

10

David

Oct 5, 2025

·

Stayed 1 night

The staff is very friendly and the hotel is always clean. The beds are very comfortable. I wish there were more options for the breakfast, but what they do have is always good.

8

Mitzi

Oct 24, 2025

·

Stayed 1 night

We got into dining room at 8:30 am And there was 1 biscuit and 2 egg patties and no sausage or bacon!

10

Jeremy

Sep 2, 2024

·

Stayed 1 night

Clean & convenient stay. Everything was great, except breakfast was extremely minimal and not very appetizing.

8

Beverly

Jul 18, 2025

·

Stayed 2 nights

They need to up their breakfast game. Its rather blah and not enough choices. Not everyone eats biscuits and gravy and eggs. We need fruit, yogurt, pastries. Other than that, clean comfortable rooms and quiet surroundings.

6

Laura

May 6, 2025

·

Stayed 1 night

I am a frequent traveler. I found this hotel to be simply mediocre. What they call "breakfast" is a joke, unless all you want to eat is waffles. The owners are pinching every penny. I'm serious - decent tea bags are not that much more expensive than Walmart brand, people. They use powdered mix for their "gravy". A bag of white bread - still in the bag - for you folks! No other bread offered! No fruit, no yogurt - although they have a fridge that could utilize - and two kinds of dried cereal. Some sort of warmed circle eggs and frozen biscuits heated up. The rooms have been modernized with a rain shower head, but there is so little water coming out a regular shower will take you twice as long as it normally would. How this place gets any 5 star ratings is beyond me.

8

Aaron

Oct 12, 2025

·

Stayed 1 night

Room was clean and updated. Breakfast was a little lacking but all in all quality stay. Would stay here again!

8

Nancy

Dec 15, 2024

·

Stayed 1 night

beds and bedding were fine, as was cleanliness. Nice shower.. only disappointment was the breakfast...limited options. Teabags were for green iced tea...don't think they were tea drinkers! for us northerners, focus on biscuits and gravy as key for b'fast just doesn't work for health-conscious travelers. Glad for OJ and apple juice. Pleasant workers.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $76	3 $70
4 $64	5 $65	6 $76	7 $82	8 $76	9 $81	10 $81
11 $62	12 $62	13 $61	14 $63	15 $63	16 $71	17 $77
18 $60	19 $57	20 $57	21 $62	22 $61	23 $80	24 $70
25 $60	26 $62	27 $61	28 $61	29 $63	30 $77	31 $69

Su	Mo	Tu	We	Th	Fr	Sa
1 $60	2 $60	3 $59	4 $63	5 $65	6 $83	7 $74
8 $65	9 $59	10 $63	11 $67	12 $63	13 $94	14 $86
15 $59	16 $68	17 $68	18 $63	19 $67	20 $81	21 $84
22 $62	23 $63	24 $63	25 $63	26 $76	27 $94	28 $93
29 $68	30 $64

Douglas Inn & Suites

Prices for Douglas Inn & Suites

Monthly average prices

About this property

Location

Room options

Family Suite

Standard Single Room

Standard Double Room

Guest reviews of Douglas Inn & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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