Comfort Suites Columbus Expo Center

The rooms were clean. The doors to the rooms slammed shut so all night you could hear people in and out. The pool was closed and broken with no notice before the start l stay. The pillows were little and hard. It was not in the best neighborhood for the price of the hotel.

We decided to take a chance on this hotel because the price was so good, and overall, it was decent, but there were some big negatives. The location was decent, right off the interstate and easy to get in and out of. The room as sizable and the beds comfortable. Breakfast was decent and well stocked, however the breakfast area was a little small based on the number of people eating there. It was also very nice that there was free water offered in the fitness center. The one huge letdown was the pool. It was a heated indoor and the room it was in was in was very hot and humid. The water was merky and immediately after our kids climbed in, I started looking at the water and saw it was full of hair and dibris. I told them to get out and we didn't go near the pool after that.

Good property, clean , good services, however thw pool waa closed , but no notice and we vooked in August , they could tell booked customer s that the pool is down and offer a discount or cancel oppwrru5, but no , and no reduction in price ! Money hungry!

Room clean and in good shape. Parking attendant in the lot at night... perfect due to problems with large event at Ohio Fairgrounds. We had no issues.

My vehicle along with 18 others were broken into and a window was broken the hotel was not accommodating by any means on helping with getting a hold of the police or even notifying customers when they knew it happened hours ahead.

Actually a really nice hotel. Warmest pool in winter time I've ever been in hands down. Clean, close to expo center, and in a good area.

Room was okay. SMALL pillows! Spill in the lobby upon arrival wasn't cleaned, and the receptionist was on her cellphone. Ice machines didn't work. Breakfast was good though.

Internet barely worked, didnt work at all on the TVs, all bedding had cigarette holes in them, most food was gone and/or never there for breakfast, couldnt see the bottom of the pool, no towels at pool. Staff was nice.

We went down for Congress and when we woke in the morning 19 cars were broken into in the parking lot

Pool was perfect and warm!! Hair dryer in the room did not work.

FILTHY HOTEL. The front desk counter had a large fly zapper with several dead flies lying underneath it. We were assigned a room on the third floor. Coming out of the elevator, the hallway reeked, mostly of pot. Our room had cigarette smoke in it. We asked for and were given a different room that had a chemical smell, but thankfully not smoke. The bathroom had hair on every surface. Unfortunately, we paid in advance, it was very late, and we were too tired from traveling to search for a new hotel so we stayed the night. The only positives about our stay were that the bed was comfortable and the breakfast was good. The second evening, we discovered my Service Dog was INFESTED WITH FLEAS! We were in the hotel room for less than 12 hours and my poor dog was covered in them. My girl is all white and I had bathed and groomed her the day before so I know the fleas came from this hotel. We rushed to purchase oral flea medication and shampoo, costing $90, and bathed her at my daughter's apartment. We checked out and left a message for the manager to call or email us, but we were not contacted. Additionally, when we moved from the smoky room to the flea-ridden room, I left an item behind. Staff couldn't find it in the first room, so I left my name & number in case it was found. At the end of checkout, I asked if it had been found. The clerk held up my item asking if it was mine. He stated that the previous shift didn't leave a note or instructions with it. STAY AWAY!!!

☆☆☆COCKROACHES☆☆☆ When we checked in, our room wasn't ready. So we had to be assigned a different room. There were several children and employees (assuming their parents) running around, in and out of empty rooms. I couldn't even push a cart down a hallway. Nothing in the room actually seemed clean. Some lights didn't even work. The fridge was dated & rusty. Every handle had some gross buildup around it. Mold in the bathroom ceilings. I killed an actual cockroach with my own shoe. This hotel is extremely overpriced for what you actually get. Do not waste your money.

We had a window sill full of ants. Black mold on the ceiling in sleeping area and all over the bathroom ceiling. We were charged for two pets BUT we HAD ZERO pets. Breakfast eggs and sausage was horrible. MYO waffles were good and the pool was clean and perfect for kids. Would not book here again. Still havent been refunded the over charge and I brought it to the managers attention twice. cant post my video proof of ants and mold

My son and I stayed here so that we could go to the Ohio State Fair. I loved that we could walk to the fair as it was located just across the street. When we checked in, the lobby looked nice and nothing sounded an alarm. We quickly dropped our stuff in our room and went to the fair. We really didn't check out the room. It was just drop and go. When we got back that evening, it was super late. We found the room to be dirty. The carpet was disgusting. There were hair ties left from previous people on the floor. Things were dusty and greasy. The bed seemed clean but I didn't inspect it too hard because I just didn't want to know. The bathroom had hair on the floor and on the back of the toilet. The tub didn't seem too bad. The sink was ok. The grout was black and there was crud all along the edges of the bathroom, like the dirt had just been pushed to the edges for years. I tolerated it for one night. It was late. We were tired from the fair but we promptly left at 8am. I just wanted to get out of there.

Lobby was stinky. Elevator wreaked of marijuana. Room had food smeared on wall. Bed was broken. Reading light was broken. Cockroach found in bathroom.

Room with musty odor. The bath ceiling had live mold rings.

I was pleasantly surprised by this place. I’ll be honest and say I wasn’t too confident base on what others had told me years past. I’ve spent a lot of time in Columbus but never stayed here until this weekend. Everything was perfect and I LOVED the room. Super spacious, the water pressure is great, shower has large shampoo and conditioner bottles attached to wall, the beds were comfortable, room was clean, beautifully updated, had breakfast, filtered water dispenser in lobby(in a huge water drinker)! I would 10/10 recommend and stay again and even looked to see if it’s booked for my next event at the fairgrounds!

We stayed in this location for a couple of nights. For the price, the stay was good, we only wanted to sleep in the hotel and leave during the daytime. However general areas (reception, elevator, etc.) looked run down and somewhat dirty (not well attended). Flies in the room (a first for us in a hotel room.) Beds were fine and bed sheets/towels were good (for the price), but the sofa was dirty and carpet flooring looked pretty stained. Overall it is a 2-3 start at most. The room was quiet though, AC worked great, and staff were friendly. I will stay again at this hotel (price) but I don't think I can convince my wife and kids to join me.

The room was dirty with blood on the sheets and comforter. Asked for new bedding and received new sheets all balled up. Would not stay there again

Clean comfortable room

everything was great except the hard beds

Very good value for a quick overnight stay. We were in town for a show and the hotel was a 10 minute drive away. Staff were friendly and polite, our room was huge, beds clean and comfortable and it was nice to have a hot breakfast in the morning.

Travelled solo and it was very safe. Front and cleaning staff were very friendly. Not much around the hotel. There is a 24hr drive-thru McDonald's beside it. Beds were really comfy and the bathroom looked new. Stayed in 2 queen bedroom and it's very spacious with a couch and desk. Fridge wasn't cold but everything else was great. You do have to re-connect to Wi-Fi several times but would stay at the hotel again.

Our room wa right next to the elevator, litereally. Our room shared a wall with the elevator shaft so any time the elevator was going up or dow, we could hear it. In addition to that we heard every ding when the elevatoe arrrive and every conversation guests were having while wating. We arrived very late at night and were hoping to sleep in, but since the next morning was a football Saturday, people stating using rhe elevator at 6 a.m. Staff was not friendly or helpful when we had questions about getting around Columbus. Bed was very comfortable. Breakfast was passable.

Room was clean, comfortable. Building coukd use sone aesthetic updates but otherwuse for a one night stay the room was great, large and confortable

Room was okay. SMALL pillows! Spill in the lobby upon arrival wasn't cleaned, and the receptionist was on her cellphone. Ice machines didn't work. Breakfast was good though.

Internet barely worked, didnt work at all on the TVs, all bedding had cigarette holes in them, most food was gone and/or never there for breakfast, couldnt see the bottom of the pool, no towels at pool. Staff was nice.

This hotel is just okay. Very loud air conditioning unit kept us up. Walls are thin and guests were loud. Not very clean and very outdated.

In need of update

You get what you pay for. While we saved a few dollars, it wasn’t worth it. While it was listed as a non smoking room, it still had the embedded smell of past smoking. The stench never left. And the odd numbered rooms face Highway 71. You will hear vehicle noise throughout the night. I can’t comment about the noise level for the even numbered rooms. The breakfast was meh. The positives were cleanliness both outside and inside and friendly staff.

The front desk team is very loud and rude, when I check in I told the clerk that I had a service dog and the next day one of the clerks saw me coming in with my dog and she call my room to tell me to head back up to the front desk and pay $25 as a pet fee!! And when I explained to her that my dog is a service dog and I said to her that I can email her my dog service paperwork she just hung up on me… very rude!!!!

I was staying on behalf of my employer, which is a tax-exempt municipality, and neither the clerk at check-in, nor the clerk at check-out, knew how to not charge tax on my room. I still don't have a receipt.

This hotel staff are above and beyond. The room was super clean. The staff were very professional and nice. The pool was awesome. Breakfast was great and clean. The cleaner came by to ask if we needed fresh towels. I would def recommend this hotel. I read mixed reviews before I stayed here about the neighborhood or hard beds. The beds were fine and the neighborhood was close to where we had to be so, it was great. I didnt see any issue with location anyhow.

The morning of checkout. Around 6:30am, I went to take a shower and realized the shower would only go on with the hottest setting on. If I were to lower the temp no water was coming out. So there was no way any of us could shower in scolding water. My family and I were unable to cleanup before our checkout, which was very unfortunate since we had an event to attend by 8am. Went down and complained to front desk attendant, and he was very rude and dismissive to our current situation, which led to an argument. I will never stay at a Comfort Suites again. Horrible costumer service

We were able to check in early which was great how ever we left and when coming back there was a customer complaining of her things being taken that she left in the room and then we left and came back again starting about 9 pm you could hear people upstairs running and jumping I did then call the front desk and make a complaint he said he would look into it about 10 mins later I did call again he stated that no one was in the hall I did tell him I heard it again and could while on the phone with him he stated that he would again check into it again 10 mins later it was the same thing I did then walk to the front desk and make a complaint to him and told him that I would go up there due to my children could not sleep due to the noise he said no he would take care of it the house did not stop until about 12:30 am it was ridiculous and he did say we could check out early and not stay the next day that I had already paid for. Our pull out bed had a blood stain on it which was gross. The next morning when I went to check out this time there was 3 employees up there and one of them tried to tell me he was there all night and never talked to me and I did not make any complaints I did then inform him that he was not the one I talked to the one I talked to was a younger short male with kaki pants on with a black shirt he then changed his tone and stated that he came later in the night and did not hear ang noises up stairs. I found it very rude and disrespectful

My boyfriend and I stayed here because it was one of the closest hotels that was within a fair distance and reasonably priced. Check-in wasn't until 4pm, however, the Manager there was at the front desk. He checked us in early. The room smelled clean. Everything was nice. Hotel staff were great. I wish we could have had breakfast, but we got up too late for it :(. Check-out was very easy as well.

Room keys never worked. Greasy fingerprints on the headboard. Room not cleaned. I personally put wet towels and sacked garbage in the hall and it was there for 20 hours. Went to the desk and waited 20 minutes for desk clerk to get clean towels. Saw a housekeeper trying to clean a room holding a sleeping toddler😳.

When we opened the door to the room smelled, it was a very distinct musty odor. Faint smell of stale cigarette smoke. We used the AC to help with this. The bedside light next to the far bed didn’t work. The room was dingy and badly needs an update. The pillows on the bed were tiny, maybe half the size of standard pillows. Beds are hard and uncomfortable. The sheets had faint stains, some looked like footprints. The biggest issue was the next morning, the shower only had scalding hot water. The front desk would not answer the phone from the room or when we called from our cell phones. We had to go all the way to the front desk to get assistance. This issue held us up by about 2 hours and we missed our breakfast plans. It was extremely frustrating. There were no rooms to change to. Staff was not very helpful overall. Location was not great either, I did not feel safe in the working lot at night, although there was a police car with lights and police cameras running all night. I would not recommend this hotel at all.

Staff was amazing, thank you so much!

The man at check in was very nice! Room was very big with comfortable beds. The only issue was I wanted to extend my stay and the property told me sold out so I just hopped on expedia and booked another night

Went to concert at nationwide arena was continent travel to arena, confused on state cop car sitting in parking lot at night with red flashing lights for a few hrs…..

Very close to interstate which was great. Howevér check in they told me not to walk alone off property. Which made me nervous about where we were located.

The property is very convenient to campus and a great value. However, surrounding the property are warehouses and the roads are in bad condition and you see some “loitering” types of people hanging out at the motel just next door. Be very aware of who is in the parking lot before you get out of your car to walk in. That said, there were a bunch of families with kids and nobody staying at this property seemed shady or scary.

Great location right next to the Ohio Expo Center. Very comfortable. Decent breakfast. Stayed there 4 nights. No problems at all.

it was closest to the fair grounds

The property was in a bad part of town, it was dirty and run-down and the Uber driver told me that un-housed people live there for long periods of time. Not that I'm against un-housed people but it can degrade the reputation of a place to vacation!

Location and room space good. Breakfast fair, but the worst part was noise mostly from the xway but also room above. I took a sleeping pill but noise still kept me awake.

Very very average. Close to the expo but not a great area of town. Nothing terribly wrong but could use improvement

Clean and comfy, was within walking distance of the state fair!

Didn’t like the area. Sort of industrial feeling.

BREAFAST EGGS AND POTATOES WERE LUKEWARM.

A lot of the breakfast good close to expiring, bread/bagels hard as a rock Requested crib at booking, didn’t have one in room once checked in Pool was a little dirty and had a very gritty, rough liner which made it feel unsafe to swim in

Great location for Ohio State fairgrounds. Comfortable room. Staff great. Only disappointment was breakfast. Sausage, potatoes and eggs were tasteless and looked processed, almost fake. The usually cereal, yogurt and waffles were available but the pastries I I had were stale tasting (croissant & pastrie). Hot breakfast needs help.

Terrible check in experience. Took forever for the front desk to find my reservation, the pool was very cold, did not know that animals were allowed at this hotel, and there were very many large dogs there, the TV did not work from the beginning, which was reported, and never fixed, breakfast was ok, but the orange juice was not. My grandson said it tasted funny, and after tasting it, it was definitely bad. Would NOT recommend this hotel, and will never stay here again.

The hotel staff were courteous and efficient. The hotel is older but clean. Breakfast was very good. Only complaints are that the pillows were awful. Old, lumpy and very uncomfortable. The mattress on the pull out couch was very stained so we did not use it.

We had at least 5 flies in our bathroom. I noticed several in the lobby and breakfast area.

Clean. Nice little breakfast.

Everything was clean, check in was easy, kids loved the pool and breakfast was delicious!

Good location for where I needed to be. Overall decent hotel. Breakfast was typical. Enjoy my stay

Staff kind and helpful. Had roaches in the eating area.