Is parking available at the property?

Free self parking is available onsite, but it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 100.00 per pet, per stay, plus a one-time cleaning fee of USD 100.00. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the location of the property in relation to key landmarks?

The property is located in the business district, within a 10-minute drive of San Francisco Premium Outlets and Hacienda Business Park. It is 0.8 km from Hacienda Business Park and 1.5 km from Tommy T's Comedy House.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available for guests.

Hyatt House Pleasanton - Comfort in Pleasanton

Average nightly price at Hyatt House Pleasanton by month, last 12 months (USD)
Month	Average price
January	$156
February	$165
March	$155
April	$142
May	$154
June	$151
July	$151
August	$137
September	$152
October	$172
November	$147
December	$140

What guests think

At Hyatt House Pleasanton, travelers consistently praise the very spacious, apartment-style suites and the generally satisfying free breakfast with a made-to-order omelet station, alongside frequent mentions of friendly staff and ample, convenient parking.

Common drawbacks include buildings without elevators, occasional noise, and inconsistent upkeep such as lingering smoke smells, pests, or maintenance issues in some rooms. Service is often warm and helpful, though several reviews report slow or unresponsive check-in, poor follow-up on requests, and unexpected deposit holds. It suits families and longer stays, but weigh accessibility and consistency concerns.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are a mixed bag: several buildings have three floors with no elevators, and the pool, hot tub, and fire pit are pleasant but can be crowded, underheated, or missing towels. On-site bar/restaurant options and a local shuttle were sometimes unavailable; parking is ample.

Related guest reviews

10

KRISTA

Mar 14, 2025

·

Stayed 3 nights

Great stay! The double bedroom suite was almost the size of an apartment! Showers were nice, and there was enough space for everyone. The only downside was that there are three floors but no elevator.

10

Jveria

Dec 28, 2025

·

Stayed 4 nights

Super nice staff. Breakfast was amazing with the omelet bar! Felt safe. Appreciated having laundry on site. Super comfy beds. We had a blast staying here!

8

Francis T

Jun 25, 2024

·

Stayed 2 nights

Property was new and well-laid out. However, the property has THREE STORIES AND NO ELEVATOR. My wife is in a wheel chair, and if I could not get a first floor, I could not have stayed at the hotel. We arrived early, and were able to get a first floor room, but we were lucky.

8

Carly

Feb 6, 2025

·

Stayed 2 nights

Rooms were nice and beds were comfortable, was just very disappointed because they advertised a working hot tub and I even called ahead to make sure it was working and when I got there to the pool area the hot tub was not even warm!

6

Gertrude

Mar 31, 2025

·

Stayed 5 nights

Our family enjoyed the outside area chairs and fire pit. Disappointed that advertised transport within 5 mile radius, but told they have no drivers. Cost us a number of Uber trips not planned. Disappointed that advertised bar and throughout our week stay it was only open 1 night. You need to take these off your advertisements.....as they were perks that drove us to your hotel. Staff for the most part were friendly!!

10

Roger

Jul 4, 2024

·

Stayed 3 nights

The Hyatt House is a very nice place to stay except for one item. It doesn't have any elevators but have 3 floors. So elderly or people with physical issues will have a very difficult time unloading their items and luggage if they are on the 2nd or 3rd floor. The breakfast was excellent. You can get an customized omelet if you desire.

10

Deborah

Jul 14, 2023

·

Stayed 2 nights

Nice pool and jacuzzi. Attractive pool area. Fire pit for evening socializing.

8

Monique

Apr 18, 2025

·

Stayed 4 nights

The place was nice the stairs were terrible. We were on the third floor no elevator. The property was nice like staying in your own apt.

8

Angelina

Jul 10, 2024

·

Stayed 1 night

Loved the quiet neighborhood; front desk (night crew) were not helpful and took almost 40 min ringing us up for two soda and two bags of chips. No towels at the pool. Will stay again but will make sure we’re better prepared to fend for ourselves.

10

Jeneth

Oct 26, 2025

·

Stayed 1 night

quiet place. ample parking. liked the made to order omelette at breakfast. spacious suite rooms. very accommodating staff, especially at the counter. everybody is smiling and pleasant.

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Cleanliness

Cleanliness feedback is inconsistent: while many stays were fine, repeated reports cite cigarette odors, pests (cockroaches/flies), leftover trash or food, and wear like stains, water damage, or musty/chemical smells.

Related guest reviews

6

Lindsay

Oct 29, 2024

·

Stayed 1 night

The room was not great. Carpet stains, water damage in bathrooms, not super clean. We needed a big space for 5 and it served that purpose, but wasn’t great.

2

Jaclyn

Mar 12, 2025

·

Stayed 1 night

We had a non smoking room that smelt the horrible smoke

4

Paul

Jun 9, 2024

·

Stayed 1 night

Checking in no one was a the desk for a few minutes. Unfriendly attendant when arrived. Room was spacious. Dirty diapers in trash in bathroom. Hair on floor in shower, both pockets doors to bathrooms don’t work. One was impossible to close being that it was broken. Freezer smelled unhealthy. Water damage in bathroom on door and walls.

2

Peter

Feb 6, 2023

·

Stayed 2 nights

room reeked of chemical smell m not sure if cleaning stuff and the carpet was moist, not sure if it is the weather. the showerhead was gunky and the stream was weak.

6

Devon

Oct 16, 2023

·

Stayed 3 nights

I’m not sure if this was black mold or not but there was a rotting spot on the wall at the bottom right corner of the shower door. I have a photo.

8

Fernando

Jun 5, 2025

·

Stayed 2 nights

First time staying here, the check in was great I showed up a little early and I was checked in immediately, the parking was close, the room was a good size mostly clean but I was a little disappointed with the couch bed it had old trail mix and dust on it witch made me believe the they do not clean thoroughly, over all an ok place to stay I mite give it another try on our next trip

4

Jessica

May 28, 2025

·

Stayed 4 nights

The property looked nice, but unfortunately we found a cockroach in our room, so we vacated the room and cancelled our stay. The front desk staff was very understanding and helped process the refund after a little bit of difficulty (I got the runaround between the hotel and the third party, but eventually succeeded in getting a complete refund). The only reason for my 2 star rating was because the staff was so nice and helpful, and the room looked clean, cockroach aside.

2

Linda

Oct 11, 2025

·

Stayed 2 nights

My room smelled like ciggarette so bad it hurt my mothers chest she had no pre-existing conditions it was that bad i went to the desk informed them and they asked if it was okay someone went in there to verify to change me rooms but thrn changed how they preceded to contact me to phone instead. Without me knowing to wait on a call they told me it v was myvfault for not answering my phone and that i would have no leanacy. By night two she could not handle it anymore. I went down to the front desk again they gad us clean out our room at 6 am just to sit in the lobby 30 mins to change rooms. They did not want to accommodate us at all so i went to corporate and im expecting a call back soon. Terrible customer service when making a reasonable request that was out of their ordinary requests.

8

CALANIT

Dec 21, 2025

·

Stayed 3 nights

Everything was fine except there is no elevator, and we also found sweets under the sofa

4

Cindy

Jul 10, 2023

·

Stayed 1 night

When we first checked into our hotel staff was very friendly and accommodating to our needs. However once we checked into our room the first thing we saw was a cockroach on the floor and multiple flies. After looking further we saw dog food on the floor as well. We felt disgusted since we were traveling with a baby and toddler. So we asked for a switch of rooms. Staff was very understanding and gave us another room. The second room did have a fly but you could smell it was cleaner. The next morning we walked out to get breakfast and right outside our hotel room was 3 cockroaches!!! This hotel has a BUG issue and really needs to get the rooms and the outside cleaned of bugs. We’ve NEVER felt this disgusted staying at a Hyatt before and will not be coming back. The breakfast was okay. Eggs were like powdered eggs. But the other items were decent. The two stars are just for the staff as they were very nice and accommodating. This place needs a full on clean.

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Rooms

Rooms are notably spacious, apartment-style suites with kitchens and living areas, well suited to families and longer stays. Comfort and condition vary: some beds and pillows feel too firm, and certain units are dated or noisy.

Related guest reviews

8

Whitney

Jul 23, 2024

·

Stayed 1 night

Rooms could use a little bit of a makeover. They are really showing their age.

10

Frank

Mar 20, 2025

·

Stayed 2 nights

I was pleasantly surprised by the stay. A tremendous value and a comfortable setting. The rooms are spacious and the beds comfortable. They come with a full kitchen and all the items you need for an extended stay.

8

Albert

Dec 6, 2024

·

Stayed 2 nights

I liked the two room accommodation. However the bed was much to hard for a comfortable sleep. I quickly developed pain in my low back and hips. I had to sleep on the couch the first night. The next night we got a heavy comforter from housekeeping and used it for additional padding. It helped but was not ideal.

10

Rick

Dec 15, 2025

·

Stayed 1 night

We used the two bedroom room--great layout. Worked really well for two couples as was well separated.

10

Jason

Aug 13, 2025

·

Stayed 1 night

The rooms were huge with a great space to relax

10

Sheila

Mar 13, 2025

·

Stayed 1 night

Rooms were spacious and clean. Beds were uncomfortable with very small pillows.

10

Anne

Jan 8, 2026

·

Stayed 1 night

The set-up of the room was fantastic for our family of five to spread out (two bedrooms with a king bed in each, and a pull-out couch in the living room). The breakfast the next morning was also delicious- a lot of options, including omelets! I would definitely recommend the Hyatt House and would look to stay again.

8

Phillip

Jan 29, 2024

·

Stayed 1 night

Beds feel worse than just sleeping on the ground. The room I was in had two rooms the front room could hear every step anyone took on the stairs until 3am. Lights out side did not work at all so it was very hard to find our room at night in the dark and definitely did not feel safe due to the lack of light you would be unable to tell who was at the door.

4

Rasheedah

Nov 2, 2024

·

Stayed 3 nights

Maybe I missed that this was more of an extended-stay hotel, which in itself would not be a problem as the room itself was nice and spacious. But my problem with this hotel is that is was extremely noisy, so if you are looking for a location for a business trip, I can not recommend this location if you may need to work in your room. Note the following, there are no elevators, so if mobility is an issue, keep this in mind. There may be a school or field of some sort across the road from the hotel and all afternoon you can hear children and someone on a loudspeaker for several hours. The woman who initially checked me in was pleasant, but the woman after her and who was at the checkout was indifferent to what good customer service might be. Om Friday morning, it sounded like dumpsters were being emptied around 6:30 AM. And last but not least, I had a hotel worker (I assume that\'s who he was) knock on my door at around 8:15am asking me "what time are you leaving". Sir, check out was not until 11, why are you even bothering me. I would not recommend or stay at this location again.

6

Ashish

Sep 27, 2024

·

Stayed 5 nights

The property itself is old. Rooms are outdated and need to be redone. We had the 2 bed and 2 bath, so the space was great but that was about all.

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Service

Staff are often friendly and accommodating, with several positive mentions. However, multiple reviews describe slow or unhelpful check-in, poor responsiveness to messages or requests, unexpected deposits, and a few isolated incidents of rude behavior or errors.

Related guest reviews

2

Tamika

Feb 18, 2023

·

Stayed 2 nights

This was the scariest and most uncomfortable stay I’ve ever had. When we checked in and got our room keys we went to the room assigned only to find out someone else was in that room not only did we scare them but I was afraid the whole trip that someone could walk in on us the same way.

10

Jveria

Dec 28, 2025

·

Stayed 4 nights

Super nice staff. Breakfast was amazing with the omelet bar! Felt safe. Appreciated having laundry on site. Super comfy beds. We had a blast staying here!

8

Carla

May 30, 2024

·

Stayed 1 night

Check in took a very long time, 30 minutes, only 1 person working at 3pm check in and the line was very long. Wouldn't it be practical for 2 people to work start working the kiosk at 2:30. Frustration seen on many faces.

10

Angelica

Jul 10, 2024

·

Stayed 2 nights

Wanted to find a comfortable location for my family during a sporting tournament. The location was great and rooms spacious. The temp outside was over 100 degrees during our stay. When our AC stopped working, front desk quickly sent maintenance to fix. Daily breakfast was great. Would stay again

10

Theresa

Oct 21, 2025

·

Stayed 3 nights

Parking was easy and secure. Staff was not helpful when we asked for a pack and play. They said it was put away in storage and I later found out that it was there all along at check in.

10

Ashika

Apr 20, 2024

·

Stayed 1 night

Great staff

10

Sara

Apr 28, 2025

·

Stayed 2 nights

The suite itself suited exactly what we needed for the stay. I messaged the hotel via Expedia but never ever heard back from the hotel at all, first time was 5 days out requesting possibly early check in, 2nd time 2 days out, never got a response from the hotel.

10

Nashmia

May 3, 2025

·

Stayed 10 nights

The staff at Hyatt House Pleasanton was absolutely lovely! Every single person I interacted with was friendly and helpful. The rooms are clean and the lobby area is nice. The pool outside was clean and in a centralized area. It was also heated, which was a great touch. My family really enjoyed the free breakfast in the morning, everything was fresh and the staff was kind and welcoming. To top everything off, the hotel is in a nice area and there is plenty of parking. The only thing I would suggest, is updating some of the rooms. Overall, great property and wonderful experience!

8

Mario

Nov 13, 2023

·

Stayed 1 night

When checking in ( about 15 minutes after regular check in time) the staff member wasn’t too friendly. I asked for a 1st floor room & she said they were all taken?! Another party checking in the same time as us were accommodated with a 1st floor room?! Later that night the parking lot wasn’t full so I doubt there wasn’t a 1st floor room available! I don’t know why we couldn’t be accommodated for what were asked for? However, the room was clean & spacious & the area was quiet.

2

Amandeep

Oct 15, 2025

·

Stayed 1 night

The receptionist Donald was extremely rude,mean and racist. He told us that we can leave the hotel when we asked him for some assistance. I asked him what kind of service is this and he told us that we should leave and go somewhere nice because we are not welcome there. We left right away even after paying for the hotel. I need someone from the corporate to contact me before i take this further

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Location

Quiet, safe area with several restaurants and downtown Pleasanton reachable on foot for some guests. Others felt it was less central or too far to walk to downtown.

Related guest reviews

10

Ranjit

Dec 26, 2024

·

Stayed 3 nights

Enjoyed our 3 night stay. Rooms were clean, beds were comfortable. The room had a kitchenette. Surroundings were safe -more in a business like area. Quite a few restaurants within walking distance. Breakfast was amazing -they change the main items each day -but a very good spread. Overall a top place to stay in Pleasanton

10

Hector

Sep 3, 2024

·

Stayed 2 nights

Great location, close to the fairgrounds and downtown. Nice size room, with extra features.

6

Richard

May 26, 2024

·

Stayed 3 nights

Quite away from Downtown - too far to walk

10

Sonia

Dec 8, 2024

·

Stayed 7 nights

Everything I needed was within 5 to 10 min away. Very quiet, clean and nice professional staff. Would def. stay there again and refer friends and family.

10

Shawn

Dec 14, 2024

·

Stayed 1 night

Check-in was easy, staff were courteous, and room was clean. Most importantly the bed was very comfortable and small kitchen had the right amenities. Neighborhood around the property is safe and you can walk over to a small strip mall area where there is a Starbucks and a couple of other restaurant options. Other options are also close by many within half mile or less

10

Dianne

Dec 20, 2024

·

Stayed 2 nights

Clan and comfy - good breakfast - older facility but well maintained. Near downtown with lots of great restaurants

10

Robert

Jun 1, 2025

·

Stayed 2 nights

Great staff, clean, comfortable and quiet. Pool area great and very walkable to a variety of restaurants.

10

Sirina

Mar 3, 2024

·

Stayed 1 night

lobby was nice the rooms were a lot nicer then we thought it would be. close to downtown pleasanton

10

Nashmia

May 3, 2025

·

Stayed 10 nights

The staff at Hyatt House Pleasanton was absolutely lovely! Every single person I interacted with was friendly and helpful. The rooms are clean and the lobby area is nice. The pool outside was clean and in a centralized area. It was also heated, which was a great touch. My family really enjoyed the free breakfast in the morning, everything was fresh and the staff was kind and welcoming. To top everything off, the hotel is in a nice area and there is plenty of parking. The only thing I would suggest, is updating some of the rooms. Overall, great property and wonderful experience!

10

Kenya

May 6, 2024

·

Stayed 1 night

Very pleased. Nice and clean room. Plenty of parking. Quiet and safe.

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Dining

Breakfast earns frequent praise for variety and the made-to-order omelet station, though some found items mediocre or the room uncomfortably cool. Beyond breakfast, on-site options are limited, with the bar or kitchen sometimes closed or offering a small selection.

Related guest reviews

8

Paul

Oct 29, 2025

·

Stayed 1 night

Kitchen was closed in the evenings otherwise they would of gotten a higher rating.

10

Jveria

Dec 28, 2025

·

Stayed 4 nights

Super nice staff. Breakfast was amazing with the omelet bar! Felt safe. Appreciated having laundry on site. Super comfy beds. We had a blast staying here!

4

Gail

Apr 30, 2023

·

Stayed 2 nights

We arrived at 4pm no room was a available, was told to come back in a hour. They gave us a room on the first level as requested, no internet available was told to us the in the lobby. NO. Asked about the restaurant, they didn’t have one as advertised. They moved us to a room with internet but had a queen bed we paid for a king, no compensation. The free breakfast was watery eggs and bacon floating in grease, coffee had bubbles in it. Overall will never stay at a Hyatt hotel again

6

Gertrude

Mar 31, 2025

·

Stayed 5 nights

Our family enjoyed the outside area chairs and fire pit. Disappointed that advertised transport within 5 mile radius, but told they have no drivers. Cost us a number of Uber trips not planned. Disappointed that advertised bar and throughout our week stay it was only open 1 night. You need to take these off your advertisements.....as they were perks that drove us to your hotel. Staff for the most part were friendly!!

10

MARK

Jul 31, 2024

·

Stayed 3 nights

Fantastic breakfast with omelettes made to order included with a free breakfast. Also large two bedroom two bath unit at a very affordable price.

6

Teresa

Aug 18, 2024

·

Stayed 1 night

This is not a typical Hyatt House. It's an older motel that has been converted. Exterior entrances to rooms. Food selection at the bar is limited. Still, nice sized rooms and the staff was friendly.

10

Anne

Jan 8, 2026

·

Stayed 1 night

The set-up of the room was fantastic for our family of five to spread out (two bedrooms with a king bed in each, and a pull-out couch in the living room). The breakfast the next morning was also delicious- a lot of options, including omelets! I would definitely recommend the Hyatt House and would look to stay again.

10

Paul

Aug 13, 2024

·

Stayed 7 nights

This was the nicest accommodation I have stayed in in a long time. More like an apartment. Everyone was very helpful and friendly. However, the breakfast needs an upgrade. The quality of the hot food was very ho hum.

10

Rodrigo

Jun 8, 2024

·

Stayed 2 nights

The best breakfast

8

Louie

Dec 29, 2024

·

Stayed 2 nights

Room was clean and quiet, and included a full kitchen and a walk-in closet that really helped avoiding clutter. Breakfast was just ok, and the breakfast room was a bit cold, with overhead fans running even though it was cold outside.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $184	6 $223	7 $194	8 $166	9 $130	10 $134
11 $125	12 $154	13 $165	14 $165	15 $132	16 $133	17 $138
18 $135	19 $187	20 $208	21 $168	22 $133	23 $134	24 $132
25 $118	26 $151	27 $160	28 $160	29 $127	30 $127	31 $127

Su	Mo	Tu	We	Th	Fr	Sa
1 $118	2 $132	3 $135	4 $135	5 $127	6 $127	7 $127
8 $123	9 $130	10 $154	11 $135	12 $127	13 $127	14 $145
15 $118	16 $127	17 $142	18 $135	19 $127	20 $127	21 $127
22 $118	23 $127	24 $135	25 $135	26 $134	27 $133	28 $127
29 $118	30 $127

Hyatt House Pleasanton

Prices for Hyatt House Pleasanton

Monthly average prices

About this property

Location

Room options

Deluxe Suite, 1 Bedroom

Deluxe Suite, 2 Bedrooms

Room, 1 Bedroom, Pool View (1 King Bed)

Suite, 2 Bedrooms

Guest reviews of Hyatt House Pleasanton

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt House Pleasanton

Prices for upcoming dates