Is parking available at the property?

Self parking is available on-site for a fee of USD 10.00 per day. Please note that parking is limited.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of USD 85.00 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 16:00, and check-out time is at 11:00. Late check-out may be available for a fee of USD 50.00, subject to availability.

What is the hotel's location in relation to key landmarks?

The hotel is located in Pleasanton, just a 4-minute walk from Tommy T's Comedy House and a 4-minute drive from Stoneridge Shopping Center. It is approximately 3.6 miles from Pleasanton Golf Center and 3.8 miles from San Francisco Premium Outlets.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool. The operational hours and seasonal availability are not specified.

What are the hotel's policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Four Points by Sheraton Pleasanton Hotel

Average nightly price at Four Points by Sheraton Pleasanton by month, last 12 months (USD)
Month	Average price
January	$99
February	$113
March	$104
April	$102
May	$122
June	$144
July	$140
August	$134
September	$148
October	$118
November	$100
December	$96

What guests think

At Four Points by Sheraton Pleasanton, guests consistently praise the spacious rooms, friendly staff, and resort‑like grounds with a large heated pool, but repeated issues include ongoing renovations, closed dining, inconsistent cleanliness and maintenance, unreliable key cards, and paid parking.

Many liked the quiet, convenient location near restaurants and major roads. Other drawbacks include frequent hot tub outages, lack of elevator access to second‑floor rooms, and occasional noise or security concerns. Expect attractive grounds and comfort, but variable upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Resort‑style grounds and a large heated pool are highlights, but ongoing work has limited amenities. Recurring issues include hot tub outages, paid parking, broken exterior doors/keypads, and no elevator access to second‑floor rooms.

Related guest reviews

4

Sarah

May 1, 2024

·

Stayed 2 nights

the "security" door didnt lock the ice was so far away lobby dirty

2

Abigail

Jun 3, 2024

·

Stayed 1 night

Awful stay unfortunately. Couldn’t check in for over an hour later then I was told originally. We were told to sit in our cars out front and would receive calls in an hour. Housekeeping was behind. When we finally got a room it was not clean whatsoever. Pool was freezing, not heated. Hot tub didn’t work. Bath tub didn’t work. Tv didn’t have a working remote

10

kevin

Jun 19, 2023

·

Stayed 3 nights

Great courtyard. Nice. Pool lounge chairs are ripped, need to be replaced. Jacuzzi is out of order.

10

Mara

Jan 18, 2025

·

Stayed 1 night

Have been staying here a long time. Love that the pool is heated in winter and has an actual deep end. Very convenient if you have business in Pleasanton. Hot tub was out of order this time, but isn’t usually. Good staff, I can always request the room type I want and usually get it.

8

Ashley

Apr 27, 2025

·

Stayed 3 nights

Security door was broken hallway unvacuumed, staff unresponsive about security door.

10

dale

Nov 8, 2024

·

Stayed 2 nights

Great, right from checkin. The woman at the front desk was super friendly and went the extra mile to ensure we had the perfect room - and it was, roomy, spotless, and a nice patio overlooking the grounds and pool area. Perfect. The pool was large, heated, and spotless, the hot tub was the perfect temperature, and the grounds were meticulous.

8

Micah

Aug 31, 2025

·

Stayed 1 night

This is the third or fourth time we have stayed here. We enjoy the property and its amenities. Rooms have always been nice. The property is getting older and now there is a parking charge of $10, for what? Its not like the parking is secure or safe. Its an open parking lot. Pathetic money grab.

6

Minerva

Dec 22, 2025

·

Stayed 1 night

The room was nice and clean. The only downfall in staying at this location is there are no elevators for 2nd floo rooms. There are only stairs.

6

Teresa

Dec 8, 2023

·

Stayed 2 nights

This property is under MAJOR renovation and this was not disclosed. My room was clean and acceptable, but there are no elevators on property and you have to walk outside to get anywhere (there's no connected hallways.) We had a major work conference that was continually being interrupted by construction noise. I would recommend this hotel AFTER construction is completed.

6

Trizia

Nov 3, 2025

·

Stayed 3 nights

Outside tables and seating were dirty, shower showed definite signs of age, hot tub was not working, restaurant was not open, road construction 8 am to 10 pm was the final straw. Staff was helpful and accommodating - credited the night the road crew made noise until 10 pm.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests report very clean rooms and well‑kept areas, while others cite moldy showers, odors, pests (ants/roaches), and poorly cleaned bathrooms. Housekeeping consistency varies, with missed service and towel shortages noted.

Related guest reviews

8

Heather

Nov 11, 2025

·

Stayed 3 nights

The room was clean and well cared for.

8

Matthew

Oct 8, 2024

·

Stayed 2 nights

Refrigerator in room was disgusting, smelled like rotten food and filled the room with the smell as soon as the door was opened. Requested a replacement and hotel promptly assisted. Our room also seemed to have an ant problem.

4

Kathryn

Dec 15, 2025

·

Stayed 4 nights

the room was filthy dirty. never was vacuumed (age old dirt and decay in carpeting) and had growth and mold all over the shower. Coffee in room had an old moldy pod in it. When I complained to front desk they apologized profusely and housekeeping just came and make the bed - and LEFT the dirty moldy coffee pod!!! Bathroom had peeling tiles and tub with stains so bad that I wore flip flops in the shower. This was worst cleanliness I have ever seen. A portapotty would have been more sanitary!!

10

Yolonda

Nov 9, 2025

·

Stayed 4 nights

The room was clean the staff was great

2

Lee

Oct 5, 2025

·

Stayed 1 night

I’ve stayed at 4 Point by Sheraton about a dozen times and always found it to be a great place to stay. It’s always clean and comfortable and my go to place when I’m in the area. NOT THIS TIME. There was NO coffee in the room, only tea. The full length mirror was falling off the wall. There was a long black hair on the shower wall. Finally there were brown spots on the shower curtain there I don’t want to even guess what they were. I was going to book a room for 3 weeks from now but I have to seriously rethink this.

6

Janet

Sep 30, 2024

·

Stayed 1 night

Had a lot of ants when I woke up in the morning in the bathroom, coffee pot area and desk.

4

John

Sep 15, 2025

·

Stayed 1 night

Room smelled like a wet dog. Lots of mildew in the bathroom. Room keys frequently failed. Listing said there was a guest laundry - there isn’t. No discernible amenities at all, despite what the listing says. No ice machine, no laundry, no functional internet. It’s basically Motel 6 with greenery.

4

Narend

Aug 18, 2024

·

Stayed 1 night

Room was dirty and smell like somebody smoked their previously … All new disposal cups that they provide in the room, smell smoky and Plastic was burned that the cup comes in..

6

Patrick Bryan

Aug 20, 2024

·

Stayed 2 nights

Everything was fine but the ants. Our food was full of ants. Otherwise, the room was nice and clean.

6

Hector

Dec 28, 2025

·

Stayed 1 night

Shower was not clean. Disappointed

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, many with patios or balconies and quiet views, though some decor feels dated. Noise transfer and equipment issues (TV/Wi‑Fi) appear in several reviews, and some rooms lack a fridge or microwave.

Related guest reviews

8

Manuel

Feb 20, 2023

·

Stayed 2 nights

Really disappointed that it didn't have a refrigerator or microwave. It was clean and comfortable, and the staff is really nice.

10

Ma Angeli

Jul 25, 2025

·

Stayed 2 nights

This hotel is a hidden gem. I live in the area and often pass by the property, not realizing how beautiful it is. We booked a two night stay due to a prolonged power outage in my neighborhood. We chose this hotel for its location and price per night but did not expect much. It looks like a mini resort with the well maintained garden, which offered a really nice and peaceful view from our room. Our room was clean and spacious with a balcony. I work remotely so I really appreciated the ample desk space. We will definitely stay here again and would recommend it to friends and out of town guests.

10

Amanda

May 17, 2025

·

Stayed 1 night

I have stayed here a few times and it's always a good experience. Easy check in, friendly staff, balcony attached to all the rooms, very clean, etc.

8

Michael

Nov 11, 2024

·

Stayed 2 nights

Very nice! Large rooms and very clean.

6

Karolyn

Dec 17, 2025

·

Stayed 3 nights

Rooms are outdated and need a refurbished look.

6

Glen Kenneth

Jul 13, 2023

·

Stayed 1 night

My room was dark and very outdated with popcorn ceilings and no USB port for my phone. Not sure I would stay there again. Plenty of more modern hotels in the area.

4

Gowrishankar

Dec 31, 2025

·

Stayed 3 nights

Apretty bad experience staying there. The rooms were spacious and the beds were comfortable, but the room was very dimly lit with no central lighting. The check-in process was a hassle, as we could not easily find the lobby and there were no clear directions. The major issues started on our third day, when someone had tried to break into our car the previous night. An unknown key-type device was left in our driver-side door keyhole in the morning. This made us feel very unsafe. When we returned to our room that night, the room’s door lock was damaged and would not open. We had to wait outside for at least 30 minutes with our bags until the receptionist could shift us to a different room. We then had to hastily move all of our belongings from the old room to the new one within a few minutes once the door was broken open. The new room’s bathroom also smelled extremely bad upon arrival. After all these disappointing experiences, we did not feel safe continuing our stay, so we checked out early on our last day. I reported all of these issues with the receptionist as well.

8

Lee

Aug 8, 2025

·

Stayed 1 night

The only problem we had was the person next door was playing the TV very loud all night.

6

Lois

Apr 21, 2024

·

Stayed 1 night

TV did not work and they never fixed it.

6

Thao Le

Aug 8, 2025

·

Stayed 1 night

Nice beds and shower. No breakfast nor bar as advertised. No Internet nor signal for TV.

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly and helpful, with some quick room changes and assistance. However, reliability is mixed: recurring key‑card failures, delayed or confusing check‑ins, occasional rudeness/unresponsiveness, and uneven housekeeping are common complaints.

Related guest reviews

6

Esmeralda

Jun 30, 2025

·

Stayed 2 nights

Didn't like my key cards wasn't working and I needed to go back and forth to the office several times because the key cards didn't open the doors

10

Talita

May 13, 2024

·

Stayed 1 night

Front desk staff when I checked in as well as checked out were absolutely fantastic. Customer service is stellar and I would definitely stay again based on their performance.

2

Steven

Aug 16, 2025

·

Stayed 1 night

The staff entered our room without permission and removed some food from our refrigerator.

4

Ryohei

Jun 30, 2024

·

Stayed 1 night

rude counter staff

10

Guadalupe

Jun 4, 2024

·

Stayed 1 night

We stayed for one night and upon arrival we were having an issue checking in. Thankfully Laura was able to help us out and get us checked in! She’s great and super helpful. It was a great stay and definitely will be our go to when we’re in the area again.

6

Rory

Jun 25, 2025

·

Stayed 2 nights

Had to get key rekeyed 3 times during 2 night stay. Inconvenient

6

Nai

Dec 19, 2025

·

Stayed 1 night

Hotel was nice and clean, however it was very difficult to get a hold of the front desk. When you call the number that is given, it is not the phone number on site so I got a lot of run around and no answer. Checkout sign on building says 12:00pm but receipt checkout said 11am so it was confusing. And I was unable to get hold of front desk if I wasn't in hotel.

2

Allan

Apr 21, 2024

·

Stayed 1 night

Worst experience ever on a hotel. I had better experience from a Motel 6. Check in is at 3pm, and I arrived at around 3:30 pm and they said they didn't have any room ready for me and 4 other people ahead of me. They told me to write my name and number in a scrap paper. I decided to stay in the lobby to wait for it. One couple had the same experience after I did. The line finally built up for check in and they called the couple after I arrived and I waited for my name but, was never called. They started giving rooms to the ones in line. So I joined the long line to get my room. When it was my turn I asked the receptionist if they were ever going to call me for an available room. The receptionist told me that she doesn't know anything about it since she just got on shift. She finally got me a room. I hauled my stuff to the room and the keys did work but the door would bot open. The front desk is far from the room. I walked there twice to get it resolved. They had to move me to a another room in the second floor of another building. They don't have elevators so I had to drag my stuff to that room. After all that, I just wanted to relax before I get ready to an event and watch TV. The TV channels were not working. They said they are having problems with that throughout the whole building and they called a technicians already. I checked out the next day and the TV was still not working right.

10

Sukhvinder

Jun 22, 2024

·

Stayed 7 nights

Our room wasn’t ready until 8pm that was ridiculous

4

Diane

Sep 20, 2023

·

Stayed 5 nights

Dirty exterior, keys didn't work, we were told that if we needed clean towels we had to go to the front desk. Room service came only once.

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AI-generated summary based on recent guest reviews

Location

Convenient for restaurants, shopping, and major roads/BART, and many find it quiet. A few reviews raise concerns about parking‑lot security or lighting.

Related guest reviews

10

suzanne

Jun 22, 2025

·

Stayed 1 night

Great location to stores, restaurants like Chill’s,Black bear diner,fast food.Starbucks on corner,great pool:outdoor sauna and well maintained grounds. Restaurant on grounds temp closed but coming back soon. 6min Uber to Pleasanton fair !!!

8

Shannon

Feb 22, 2025

·

Stayed 1 night

Check in was seamless and the front concierge was friendly. Great place to stay, safe location, plenty of accessible food options and shopping nearby. The room was very clean and quiet. I wish my bed was a little more comfortable but overall a decent stay. Will stay again.

8

William

Mar 2, 2024

·

Stayed 3 nights

The room itself was nice, as usual for a Sheraton. I liked the bed. I found it odd that the tv did not have guide to see what was on it, having to scroll through all the channels. The hotel is located in a large business park. As I have found in California, the sinage for the hotel is discreet, meaning, it blends in too perfectly with its neighbors. The hotel was in the middle of a large renovation. That was apparent as soon as I drove in. However, there was little signage indicating where registration was located, and it was not well lit in the dark. I am sure that will all change when it is completed. I was very surprised to be charged for parking. Although it was listed on the site's web page, the location of the hotel and the fact there was only surface lot parking was (like any suburban hotel) it wasn't worth the money. I will say, I used my Hotels.com rewards, so that my only cost was taxes and parking.

6

Mary

Sep 29, 2024

·

Stayed 1 night

I was surprised there was no breakfast provided. Proximity to BART was great.

8

Jordi

Oct 4, 2025

·

Stayed 2 nights

Lots of places within walking distance

2

Jenna

Jun 8, 2024

·

Stayed 1 night

The stay was okay but my car was stolen from the parking lot. Very upsetting that there is no cameras on the premises or security patrolling. Obviously I won’t be back.

10

James

Apr 4, 2025

·

Stayed 2 nights

Close to Freeway, and fast food.

10

Bridgett

Sep 11, 2023

·

Stayed 1 night

Awesome hotel for a great price in a convenient location.

10

Guohuan

Apr 16, 2025

·

Stayed 1 night

Good location

4

Ann

Dec 8, 2023

·

I have stayed at this property in previous years and it was good. This time however, the property is under renovation and the available rooms were in a back building behind parking lots filled with construction containers. The parking lot was dark and unsafe, random groups of men that did not appear to be hotel guests were hanging out there at night. It was also dirty, cigarettes butts and dog poop outside of the entry door along with an overflowing trash can that was not emptied during our multi day stay. The non working refrigerator in our room was replaced promptly. The room was okay, stark, with no trash receptacle. The last night was very noisy with a very loud (screaming) fight going on in the hallway and nearby room. Never saw or heard any security personnel. Line for checkin was very long and slow on the first day.

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AI-generated summary based on recent guest reviews

Dining

The on‑site restaurant and bar are largely closed during renovations, and breakfast is often unavailable despite some listings. Many guests instead walk or drive to nearby dining.

Related guest reviews

10

suzanne

Jun 22, 2025

·

Stayed 1 night

Great location to stores, restaurants like Chill’s,Black bear diner,fast food.Starbucks on corner,great pool:outdoor sauna and well maintained grounds. Restaurant on grounds temp closed but coming back soon. 6min Uber to Pleasanton fair !!!

6

Kenneth

Mar 29, 2025

·

Stayed 1 night

The rooms were nice a clean. Newly renovated. However, I chose this hotel for having a restaurant and bar area to have our family from out of town come gather and be together. Restaurant and bar have been under remodel for two years now! Had I have known this I would have picked a different location.

4

George

May 15, 2025

·

Stayed 2 nights

The restaurant was closed. It was the reason I stayed here. The room was okay, but cheap plastic cups not glasses. No room service either.

8

mark

Aug 6, 2023

·

Stayed 4 nights

Awesome service and large rooms Only negative was no restaurant but I understand that is being worked on There was no breakfast available on site but restaurants close by

6

Mary

Sep 29, 2024

·

Stayed 1 night

I was surprised there was no breakfast provided. Proximity to BART was great.

4

Eric

May 30, 2024

·

Stayed 1 night

No mention of the construction going on in the lobby area on the Hotels.com website. Breakfast was not provided that was included in the price and there was $10 parking fee that the front desk did not inform me of until I asked. There was so much construction noise I could not hear the person at the front desk. I’m sure they were not in a good mood hearing that all day.

6

Kandra

Mar 9, 2024

·

Stayed 1 night

The property was getting a face lift. No breadfast!!!

8

David

Sep 28, 2025

·

Stayed 1 night

The room was ver comfortable and the pool was refreshing. I was disappointed that the restaurant and craf bar wasn’t open. Additionally the HVAC in our room didn’t work. Fortunately the weather was mild. Overall it was a pleasant stay.

10

Judith

Jul 17, 2023

·

Stayed 2 nights

The hotel should state that the restaurant is closed and has been since Covid.

8

Brenda

Oct 30, 2024

·

Stayed 1 night

Hotel is being remodeled which i didnt see in the hotel information. Due to the remodel, breakfast is not served, this needed to be noted. I would have chosen a different hotel. Staff very nice and accommodating for a late checkout.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $201	6 $192	7 $159	8 $120	9 $113	10 $118
11 $100	12 $137	13 $158	14 $158	15 $117	16 $127	17 $122
18 $107	19 $138	20 $152	21 $165	22 $122	23 $114	24 $120
25 $119	26 $134	27 $149	28 $146	29 $127	30 $103	31 $111

Su	Mo	Tu	We	Th	Fr	Sa
1 $108	2 $114	3 $139	4 $144	5 $118	6 $117	7 $117
8 $108	9 $117	10 $152	11 $130	12 $108	13 $117	14 $122
15 $107	16 $131	17 $144	18 $139	19 $127	20 $117	21 $112
22 $108	23 $108	24 $105	25 $95	26 $108	27 $108	28 $108
29 $107	30 $136

Four Points by Sheraton Pleasanton

Prices for Four Points by Sheraton Pleasanton

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Pool View

Room, 1 King Bed

Executive Suite, 1 Bedroom

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 2 Queen Beds (Mobility Accessible, Tub)

Deluxe Room, 1 King Bed

Room, 2 Queen Beds, Pool View

Deluxe Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Accessible, Tub)

Guest reviews of Four Points by Sheraton Pleasanton

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Four Points by Sheraton Pleasanton

Considering this hotel for your Pleasanton trip?

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