Extended Stay America Suites - Kansas City - South

First red flag - I reserved and paid in full online, yet upon check-in I was required to use a card for $100 deposit that gets refunded 3-5 days later. Check-in also took an absurd amount of time for no reason. The floors in the room were not cleaned, I used a bath towel and wiped one spot and the towel was black. There was an oily residue all over the floor in the room, we almost fell numerous times. There was a pile of something that was dried and not cleaned on the floor. The freezer made a terrible loud hum, constantly. There was gunk built up on the sink faucet. The smoke detector was covered in soot or nicotine residue. The exhaust fan in the bathroom was rusty, screws were falling out, and it appeared to damage the ceiling as well. More water pressure comes from my garden hose than the shower head. Half of the lights in the room did not work. The exhaust fan over the stove appeared to have NEVER been cleaned before. There was something white sprayed on the mirror and walls in the bathroom. If you want a good nights sleep, you will NOT get it on that bed. The chair to the desk had things spilled all over the cushion. The light switches had gunk built up in them. No cleaning ever gets done, obviously. Disgusting and needs to be shut down.

Waited for the front desk person for an hour to get checked on and when we did told us we had to have a deposit it didnt say on the site I paid the deposit because if I didnt have the money then I would not get my money back on which I bought the room. They told me the deposit would be back on my card in the morning right a way they lied im outta gas and stuck in the middle of nowhere out of gas I needed that to get home. Im so mad right about this.

Checking in room and the room floors was stained and a roach in tub. It was a lady at frontdesk that work overnight shift was very helpful with refund.

Nice stay, I would go back

Upon check-in the manager was great and understanding! Very pleasant, customer service driven and very helpful and knowledgeable. He did meet our requests where possible (we wanted a king bed room on first floor). After getting into the room, we found glitter stuck to the carpet, curtains and random areas of furniture as if a liquid glitter bomb exploded, we did not complain, we were cautious about where we placed anything. Our room should’ve had a reclining chair, it did not. We didn’t complain, we just shrugged it off and thought it must’ve gotten broken. The toilet needs to be replaced as it doesn’t flush properly without flushing a few times while holding lever down. The A/C unit could use freon or a reset, it works just not as well. Everything else worked as it should. Our real complaint is when the hotel staff become argumentative of a service animal and how they think they must charge fees or deposits. ADA regulations prevent any pet fee charges (outside of damage), deposits and other expenses and want to dispute it with you, making false statements like must be with handler at all times (because I woke up first and took said dog out to relieve himself) and told me I am breaking the rules and regulations, which doesn’t exist within ADA laws. I had him leased and under control as he wasn’t working, he needed a potty break at 07:30 while the owner slept. PLEASE update employees of ADA laws to avoid confrontation with paying customers that know their S.A. rights!