Oasis Boca Raton

The pool was closed and some rooms were a construction site. A fire alarm beeped in the breakfast room for 3 days. The beach is easy to reach from the hotel. Shopping and eating are not a problem. It's all nearby

They were renovating the facilities, the halls were extremely dirty, they never clean the room or change the towels while we were there. One night we came to a closed lobby door with a notification that the hotel was over book that guest needs to contact Expedia or Booking. We had to look how to get in because there’s was no one at the front desk to open the door for us and they were not answering the phone. The lobby had a peculiar smell… the pool looks green. Resuming they have good facilities, the garden and pool area are really nice but they need to have it sparkle clean!!! And of course the customers services needs to improve!

Breakfast was good. Attendant was friendly, smiled and was service oriented. Coffee was hot and strong. Our room was fairly clean. Alex at front desk was quite helpful. The vibe was tropical and we liked that. There was way more in the negative. We learned when we checked in the pool was not in operation. Additionally, the hot tub was not in operation. Those are two amenities that We definitely wanted. The carpet in common areas and halls was filthy. And I was in need of vacuuming.The halls had no air-conditioning. The gym was hot, had no fan, no air conditioning controls. And I got locked in Because the door would not open to exit. There were no towels, paper towels, or cleaning solution to clean the machines. The entrance door we were told to go in after parking was out of order. We stayed in room number 415. There was no elevator. We had to take the stairs.

Staff was great but hotel was doing work on hot tub so didn't get to enjoy amenities. Decent hotel great customer service at front desk!

An hour and a half from entering the lobby to getting my room. First, a 25 minute wait for the only employee working the desk at 3:51 pm to check-in two people ahead of me. Then, I paid for a room with a king-sized bed, but was put into one with two doubles. So back to the desk, carryimg my bags, and the clerk put me in a room much further away, AND OTHER PEOPLE WERE ALREADY STAYING IN MY NEW ROOM! So back to the desk again, but this time I am greeted by a sign that says the clerk will return "shortly." 25 more minutes later, and he did return, and he put me into an unoccupied room with a king bed. The coffee machine didn't work so I called down to see if I could come down for a replacement. To my surprise, the clerk said he would run one right up to me. 40-minutes later, I went to go back to the front desk, but ran into the clerk on my way. He was walking toward my room without a coffeemaker. He explained he was heading to fix someone else's TV, and he wasn't sure if I was coming to get the coffeemaker for myself. I told him that was obvious bull. He clearly said he would bring it to me, and 40 minutes later he is walking toward my room without it. ADDITIONALLY: THEY DO NOT CLEAN CLOTHE SHOWER CURTAINS BETWEEN GUESTS... MOLDY SCUM ON BOTTOM OF MINE. There is green scum growing around the holes on the shower nozzle. The Pool is "Closed" & Dangerous. The guest laundry is out of order. very bad!

Nice pool and view!

The room key often stopped working. Everyday I had to go to front desk once or twice to get my key reprogrammed The jacuzzi wasn’t working. I was told by staff that it hadn’t worked for weeks. There was a small batch of poop by the pool, which I assume was from a small dog.

The pool was out of order the entire 5 days of my stay. I was never informed. I found out when I actually walked to the pool in the morning and the gate was locked with a sign that read out of order dangerous, stay out. There was water molds in the ceiling of the room and I caught a nasty respiratory infection.

Do not stay there! Here is a list of problems we had in our 4 night stay: 1) Check In says 3pm. We got there at 11am and requested early checkin. They couldn’t check us in til 430pm and there were 3 people in front of us to checkin and it literally took each party 15 minutes to checkin so we stood there for 45 minutes. I said u need to hire more checkin staff. 2) TV not working during beginning of Super Bowl. We called the front desk and they said it was a cable issue and they would get back to us in 10 min. After 20 min of no response we went to front desk and demanded someone fix our tv. Mgr said it was a remote control issue so he gave us new remote. We went back to room and it still didnt work. Mgr came up to room and realized tv was not working so he found another tv in the building and replaced ours but it was much smaller. We missed all of fist half of Super Bowl and halftime show. 3)the security door lock gate didn’t work with the key so we had to walk a far way sound to get to our room 4)the breakfast hrs are only 630-830 with is not slot of time frame and the selection was very limited 5)they told us if I request cleaning before 9am then you can get your room cleaned otherwise they just do it every 3 days. We requested cleaning before 9am on our second day but no one came. When event yo front desk to ask why the mgr said they only have 3 cleaning ladies do didn’t have time to get to our room. I said u need to hire more cleaning staff. 6) Pool not functioning.

Overall, this was a good value for the money. Minor criticisms: We did not get new towels until calling the front desk. The hot tub water jets did not turn on.

Room smelled and was really muggy when we checked in. There were multiple areas of the room that were dirty as well including the shower which had some hair and dirt in the bottom. After the sheets were changed, they still felt dirty and grainy. The property was under renovations when we were there which included the roof above our room that started before 8 am in the morning. Breakfast was supposed to end at 9 in the morning and most of the food got cleared out by the staff before which left multiple people unable to grab any food.

They were renovating the facilities, the halls were extremely dirty, they never clean the room or change the towels while we were there. One night we came to a closed lobby door with a notification that the hotel was over book that guest needs to contact Expedia or Booking. We had to look how to get in because there’s was no one at the front desk to open the door for us and they were not answering the phone. The lobby had a peculiar smell… the pool looks green. Resuming they have good facilities, the garden and pool area are really nice but they need to have it sparkle clean!!! And of course the customers services needs to improve!

Bedding was cleaned, but the shower walls need to be scrubbed. Very quiet during the night, the night staff was very nice and friendly. The hotel looks outdated and has a weird smell.

Staff is very courteous. Rooms are clean.

At the lobby OMG smells humidity, awful, I spend 4 nights never ever I see a housekeeper, I never get new towels, no one clean the room. The hallway was dusty, there leaves 🍂 everywhere at the floors, the bathroom was moldy, the rooms even smell good. We all get sick after stay there. And the other thin was they closed the door with a note they was fully bucked, and never let us know how we can enter, I call no one answer their phone, my nephew see a side door for the pool are we can enter. I went to the front desk to ask for towels, no one was there and never answered. Is a shame the place is not bad, looks a great place. Looks like they was under construction, But they can get that place more clean. First and last.

They do not clean the room nor change the towels unless you ask for, trash isn't put away neither

Accueil très bien, mais hôtel vieillissant et hygiène très moyenne dans les chambres. Petit déjeuner moyen, présence de moucherons autour des plats

The property was nice from the outside, it was under construction when I went there. I only stayed for 2 days and the TV only worked one of them, I was told that someone at 3 would know how to fix it but it never was. The room wasn’t the cleanest, the bath tub didn’t drain when I showered and there was left over hair from others in it. The towels didn’t look that clean either. The room looked run down but maybe that’s why they are redoing them.

So so… the room seemed to be clean but everything was very old and beat up. Bathtub was rusted and the drain did not work. The water pressure was not good.

A unica coisa que salvou foi o conforto da cama. O quarto tinha um horrivel cheiro de cigarro mesmo sendo qualificado como no-smoke. Vimos barata gigante no corredor e achei duas pequenos em nosso quarto. O carpete antigo e mofado sao lamentáveis, e para finalizar o ralo do banheiro estava entupido o que deixou a banheira impraticável. Em resumo nao recomendo nem para passar uma noite. O cafe não provamos por isso nao consigo analisar.

I stayed there for a few days. Room I was in was very nice. They were doing remodeling at the time of my stay, but I didn’t hear a thing. The front desk was very friendly. The secruity gates for some reason where not always closed for some reason. Anybody could have walked on the property. Maybe opened for construction crew. But over all I loved it there! I would stay again.

The room was clean and the bed’s extremely comfortable. The property itself seems like it was getting worked on but we were there to visit FAU so it was perfect for our visit. I would add that housekeeping never came and we went to the lobby for towels and they did not have enough to give us. Also, the shower was nowhere near hot. It was luke warm at best.

My room was nice. It faced a serene and lovely garden. The check in was easy and pleasant. The breakfast was good. The room was clean. A few things, though.. it butts to a very busy street so it's not quiet and peaceful. Also, there was no water heater. The water was cold. Lastly, the hallways were pretty filthy. Those carpets haven't been vacuumed in a while. Other than that, I'd start here again.

Property was in a good location, rooms were spacious although smelled musty. Beds were comfortable. Shower was luke warm at best so if you like hot showed definitely not the place for you. Front desk staff were helpful. Would stay again if in the area

It was quiet and room was clean. Some construction was being done by the pool and it was quite noisy while I was trying to read. I had a do not distub sign on my door, but house keeping went in there anyway 1 of my days. I prefer no services for my stay as I have medications, shopping items, and money lying out. I have found in the past at other hotels that my luggage etc had been searched through, so thats why I dont need anyone going in my room when I have the sign on the door. I would stay there again if I am back in the area.

The property was nice from the outside, it was under construction when I went there. I only stayed for 2 days and the TV only worked one of them, I was told that someone at 3 would know how to fix it but it never was. The room wasn’t the cleanest, the bath tub didn’t drain when I showered and there was left over hair from others in it. The towels didn’t look that clean either. The room looked run down but maybe that’s why they are redoing them.

So so… the room seemed to be clean but everything was very old and beat up. Bathtub was rusted and the drain did not work. The water pressure was not good.

Even though there is some construction underway, it is still the best place to stay in boca raton. The rooms are spacious and clean and the staff is amazing. Especially Alex and Naomi. The housekeeping staff is excellent as well. Would definitely recommend this property.

Going to keep it straight and to the point. I checked in, room is definitely outdated and so is the plumbing. Toilet leaked whenever you flush it. The rooms were dirty and the bed sheets had stains on them. The internet reception is horrible. Filthy bathroom.

Room was renovated but they did not do shower area. Shower is horrible and i had no hot water this morning. Actually little water comes out of shower. Fan sounds like jet engine. Door to room needs replacing. Some doors getting into facility need replacing. Have stayed here before, this was last time.

I stayed there for a few days. Room I was in was very nice. They were doing remodeling at the time of my stay, but I didn’t hear a thing. The front desk was very friendly. The secruity gates for some reason where not always closed for some reason. Anybody could have walked on the property. Maybe opened for construction crew. But over all I loved it there! I would stay again.

According to the hotel Hotels.com canceled my reservation so when I showed up to check in there was no room for me.

Staff is very courteous. Rooms are clean.

Manager is a thief they did not care about having a reservation one month in advance. They decided to sell my reserved rooms to other client for more money

Manager sold my room to other customers for more money leaving me on the street i had to pay double to another hotel for the night

Even though there is some construction underway, it is still the best place to stay in boca raton. The rooms are spacious and clean and the staff is amazing. Especially Alex and Naomi. The housekeeping staff is excellent as well. Would definitely recommend this property.

A estadia foi razoável, pois o hotel estava em reforma. Tivemos um problema no nosso check in, pois havia reservado e pago 3 apartamentos. Foi então que nos foi informado que haviam apenas 2 aptos prontos para o nosso check in devido a alta procura. Reclamei e consegui o 3º apto só que não estava arrumado, somente no dia seguinte seria arrumado. Como cortesia disseram que não seria cobrada 01 diária. Um dos aptos estava com cheiro insuportável de cigarro, e no dia seguinte foi trocado. O café da manhã estava meio fraco, pois quando terminavam alguns itens não havia reposição, como iogurte e frutas. No geral foi uma estadia razoável, pois a localização do hotel é muito boa. Houve troca de proprietário do hotel, antes era da rede Best Western, quando fiquei na vez anterior. Agora é grupo Oásis. Foi um inconveniente desnecessário chegarmos cansados e os quartos reservados não estarem em condições.

Arrived at 3 for check in at 3 and after standing in lobby for about 15 min without either of the 2 employees acknowledging I was there I politely said hello, and was told come back in an hour. I asked check in time and was told 3, I replied it is after 3 but ok. Came back at around 4:30 and again not acknowledged by the now 4 employees so I asked if someone could help me with checking in and finally given a room that was not cleaned, when I told the employees the room hadn't been cleaned their reply was yes we know. I was shocked like really you knowingly gave me and my 2 kids an uncleaned room, I was given a different room that was clean. The employees were very unprofessional.

Clean rooms. Nice area right off Federal Hwy. Unfortunately, there were issues all weekend with the Comcast cable being out, and no one at the front desk most of the time, but there also was rentervations going on so I will definitely consider staying again to see what improvements done.

After booking the room weeks in advance, 2 hours before check in time we get a call from Oasis canceling our reservation because they claim Hotels.com OVERBOOKED our room and there was nothing they could do about it. Needless to say, our trip was ruined. I will never use Hotel.com or Expedia services ever again. Just the worst.

Great location, decent price. An old property but renovated so it looked good inside the room. The outside area, especially the corridors could, had bad smell and could be cleaned better. The breakfast was very basic but was reasonable. The room was spacious and clean with TV, microwave, mini fridge and safe. Overall, great faccility at the price.

The pool was closed and some rooms were a construction site. A fire alarm beeped in the breakfast room for 3 days. The beach is easy to reach from the hotel. Shopping and eating are not a problem. It's all nearby

Property was being remodeled. So there was some chaos. Was happy room was very clean. Nice location.

I stayed in room 419. Thanks to the staff they were all friendly. The parking was always empty a lot of empty slots to park.

My room was nice. It faced a serene and lovely garden. The check in was easy and pleasant. The breakfast was good. The room was clean. A few things, though.. it butts to a very busy street so it's not quiet and peaceful. Also, there was no water heater. The water was cold. Lastly, the hallways were pretty filthy. Those carpets haven't been vacuumed in a while. Other than that, I'd start here again.

Property was in a good location, rooms were spacious although smelled musty. Beds were comfortable. Shower was luke warm at best so if you like hot showed definitely not the place for you. Front desk staff were helpful. Would stay again if in the area

Buena ubicación

Even though there is some construction underway, it is still the best place to stay in boca raton. The rooms are spacious and clean and the staff is amazing. Especially Alex and Naomi. The housekeeping staff is excellent as well. Would definitely recommend this property.

Good location and easy to park.

Clean rooms. Nice area right off Federal Hwy. Unfortunately, there were issues all weekend with the Comcast cable being out, and no one at the front desk most of the time, but there also was rentervations going on so I will definitely consider staying again to see what improvements done.

Room smelled and was really muggy when we checked in. There were multiple areas of the room that were dirty as well including the shower which had some hair and dirt in the bottom. After the sheets were changed, they still felt dirty and grainy. The property was under renovations when we were there which included the roof above our room that started before 8 am in the morning. Breakfast was supposed to end at 9 in the morning and most of the food got cleared out by the staff before which left multiple people unable to grab any food.

Front desk personnel are five star golden. Renovations are noisy and impact the pool area, drywall dust pretty much on all outside flooring. Great breakfast! Comfortable room, the bed was just right and a quiet room to sleep in. The refrigerator was off when we arrived, turned on and sometime during night turned off. Good location and a super place for a birthday weekend.

Breakfast was good. Attendant was friendly, smiled and was service oriented. Coffee was hot and strong. Our room was fairly clean. Alex at front desk was quite helpful. The vibe was tropical and we liked that. There was way more in the negative. We learned when we checked in the pool was not in operation. Additionally, the hot tub was not in operation. Those are two amenities that We definitely wanted. The carpet in common areas and halls was filthy. And I was in need of vacuuming.The halls had no air-conditioning. The gym was hot, had no fan, no air conditioning controls. And I got locked in Because the door would not open to exit. There were no towels, paper towels, or cleaning solution to clean the machines. The entrance door we were told to go in after parking was out of order. We stayed in room number 415. There was no elevator. We had to take the stairs.

Room was clean bed was comfortable Waited half hour for someone to show up for check in Breakfast only till 8:30

Une nuit d' étape passée au Oasis Boca Raton, la réceptionniste était très souriante et sympathique, la chambre était convenable et très spacieuse, le petit déjeuner n' est pas inoubliable mais le principal est là. Dans l' ensemble cet hôtel fait le job.

My room was nice. It faced a serene and lovely garden. The check in was easy and pleasant. The breakfast was good. The room was clean. A few things, though.. it butts to a very busy street so it's not quiet and peaceful. Also, there was no water heater. The water was cold. Lastly, the hallways were pretty filthy. Those carpets haven't been vacuumed in a while. Other than that, I'd start here again.

It was good overall. I have no complaints. Maybe a restaurant in the hotel would do better, but it’s not an impediment to enjoy the other facilities. Very kind staff!

Accueil très bien, mais hôtel vieillissant et hygiène très moyenne dans les chambres. Petit déjeuner moyen, présence de moucherons autour des plats

Do not stay there! Here is a list of problems we had in our 4 night stay: 1) Check In says 3pm. We got there at 11am and requested early checkin. They couldn’t check us in til 430pm and there were 3 people in front of us to checkin and it literally took each party 15 minutes to checkin so we stood there for 45 minutes. I said u need to hire more checkin staff. 2) TV not working during beginning of Super Bowl. We called the front desk and they said it was a cable issue and they would get back to us in 10 min. After 20 min of no response we went to front desk and demanded someone fix our tv. Mgr said it was a remote control issue so he gave us new remote. We went back to room and it still didnt work. Mgr came up to room and realized tv was not working so he found another tv in the building and replaced ours but it was much smaller. We missed all of fist half of Super Bowl and halftime show. 3)the security door lock gate didn’t work with the key so we had to walk a far way sound to get to our room 4)the breakfast hrs are only 630-830 with is not slot of time frame and the selection was very limited 5)they told us if I request cleaning before 9am then you can get your room cleaned otherwise they just do it every 3 days. We requested cleaning before 9am on our second day but no one came. When event yo front desk to ask why the mgr said they only have 3 cleaning ladies do didn’t have time to get to our room. I said u need to hire more cleaning staff. 6) Pool not functioning.

A estadia foi razoável, pois o hotel estava em reforma. Tivemos um problema no nosso check in, pois havia reservado e pago 3 apartamentos. Foi então que nos foi informado que haviam apenas 2 aptos prontos para o nosso check in devido a alta procura. Reclamei e consegui o 3º apto só que não estava arrumado, somente no dia seguinte seria arrumado. Como cortesia disseram que não seria cobrada 01 diária. Um dos aptos estava com cheiro insuportável de cigarro, e no dia seguinte foi trocado. O café da manhã estava meio fraco, pois quando terminavam alguns itens não havia reposição, como iogurte e frutas. No geral foi uma estadia razoável, pois a localização do hotel é muito boa. Houve troca de proprietário do hotel, antes era da rede Best Western, quando fiquei na vez anterior. Agora é grupo Oásis. Foi um inconveniente desnecessário chegarmos cansados e os quartos reservados não estarem em condições.