Name: Holiday Inn Express & Suites Chicago - Matteson by IHG
Address: 950 Lake Superior Drive, Matteson, Illinois, US
Price range: $93–$218 per night
Rating: 6.8

What guests think

Across recent reviews, Holiday Inn Express & Suites Chicago - Matteson by IHG earns praise for clean, comfortable rooms, a fresh remodel, friendly staff with quick check-in, a quiet, convenient location near dining and shops, and generally well-liked complimentary breakfast.

Guests also mention spacious layouts, comfy beds, and effective in-room air conditioning. Common drawbacks include inconsistent housekeeping and occasional amenity outages, notably the pool or certain room features. Some stays coincided with renovations; one review noted confusing signage, and another reported cold-water issues. Overall, expect a modern, comfortable stay with friendly service, while double-checking amenity status and housekeeping arrangements.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note a newly remodeled property, but renovations and amenity outages are reported, including pool closures and some items not in service. Facilities are clean overall, though the exterior grounds sometimes need attention.

Related guest reviews

2

Jonathan

Jan 28, 2025

·

Stayed 1 night

It’s recently built… a lot of things just didn’t work or were not in service yet. Such as the pool which was listed as an amenity and was the main reason we chose this hotel

8

Tim

Jun 15, 2025

·

Stayed 1 night

Nice stay at a Hotel still in remodeling phase.

10

DeShawn

Apr 28, 2025

·

Stayed 3 nights

Updated facility that's located nearby shopping center and a variety of restaurants. The staff was very helpful and friendly.

8

Myesha

Mar 22, 2025

·

Stayed 1 night

I was a bit nervous to book a room here based on the reviews but to my surprise the property and the inside of my room were very clean. The staff were very friendly and accommodating. My only complaints would be that the pool was closed and some of the food served at breakfast looked undercooked. I would definitely stay here again and recommend this hotel to others.

10

Parrish

Jul 28, 2025

·

Stayed 2 nights

The hotel is newly remodeled and provides great customer service.

10

Jerry

Jun 12, 2025

·

Stayed 1 night

My daughter had a sleepover/pool party, they had a great time.

10

Kim

Aug 2, 2025

·

Stayed 1 night

Facilities were clean & well maintained. Grounds/yard needed attention.

10

Anna

Aug 8, 2025

·

Stayed 1 night

Hotel was newly renovated or maybe even new when we stayed. Breakfast included pancake machine, biscuits and gravy, sausage, eggs, oatmeal and a variety of breads. Room was very spacious. We got a double queen and it also had a desk, Kitchenette and couch

10

Sarah

Jun 9, 2025

·

Stayed 2 nights

Modern, clean, good service. Shopping and great restaurants in the immediate area!

2

Evangeline

Jan 20, 2025

·

Stayed 1 night

Place was closed due to renovations

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are frequently described as very clean and fresh. Housekeeping can be inconsistent (service by request and missed requests), with isolated issues like a dirty bathroom and maintenance problems such as cold water.

Related guest reviews

8

Cheryl

Dec 7, 2025

·

Stayed 2 nights

Room was clean..

6

Geraldine

Jul 3, 2025

·

Stayed 4 nights

The property was quiet, clean, and comfortable. They had great breakfast in morning. I did not get my room cleaned unless I asked. It was not automatic. After day three I needed my trashed removed and some toilet paper and asked at front desk when I left in the morning. When i returned 12 hours later still was no toilet paper or trash removal.

10

Minta

Jun 8, 2025

·

Stayed 2 nights

We had a great stay at this property. We found check-in fast, friendly, and easy. The room was incredibly clean. The BEST part, and the reason we'll stay here again, was the air conditioning. The unit in the room worked perfectly - keeping the room at our chosen temp consistently for our entire stay.

10

Jermisha

Feb 4, 2025

·

Stayed 1 night

It was very clean looked like the pictures I saw overall just good. Will be coming there again I really only recorded I didn’t take pictures so these are screenshots of the video

10

Sarah

Jun 9, 2025

·

Stayed 2 nights

Modern, clean, good service. Shopping and great restaurants in the immediate area!

10

Shanell

Jun 15, 2025

·

Stayed 1 night

Nice location, quiet area, and clean rooms

2

JOSLYN

May 3, 2025

·

Stayed 2 nights

I arrived at the hotel at 7:30P and was back out of the room 30 mins later. I was in town for a memorial service. Got back to the hotel after midnight. Woke up Saturday to get ready for the memorial and hair was all in the shower. Hair on the floor under the sink. Not my hair because it's braided and no hair on the other part. It was disgusting to have to get ready and you are already in and emotional state of mind. Yes , I took pictures. Before I left I showed them to the desk clerk and no manager was available. Thisvladyvwssvvery nice she offered to have the room cleaned while I was gone. Well I knew I hadn't put my valuables up and declined. I said no I don't want them in my room while I'm not in it. PLUS THE ROOM SHOULD HAVE ALREADY BEEN CLEANED BEFORE I ARRIVED. After the memorial I stopped by the desk on my way to the room after 5P different young lady, STILL no manager so I asked her to call the regional manager about my room not being cleaned. WELL I was told they couldn't do anything since I declined earlier to have it cleaned. Again not in my room that long after changing and leaving out again. Had to take clothes to my cousin's house so I could take a nice shower in a clean bathroom. Got back after 11:30 P. Checked out at 5:30 A. Not even in the room for a total of 7 hours all 3 days. And they wouldn't even give me a discount. WOW SO BE AWARE OF THE NASTY UNCLEAN BATHROOM. AND WHAT MAKES THIS SAD IS MY DAD WHO HAS PASSED USED TO LOVE THIS HOTEL, DIFFERENT NAME THEN

2

Mandy

Mar 14, 2025

·

Stayed 2 nights

Only cold water for showers both days. Stayed with a large group and several others had the same issue. Talked to front desk about it. Was told it was fixed for second day, but unfortunately it was not. Sink also had only cold water, and drained very slowly. Having to take cold showers both mornings was terrible.

10

Jon

Nov 23, 2025

·

Stayed 1 night

Clean room and facility, breakfast was just ok

10

Yolanda

Oct 31, 2025

·

Stayed 1 night

Room was very clean. Staff was nice and helpful

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with cozy beds and effective in-room air conditioning. Some guests experienced mismatches with the room type and intermittent cable issues.

Related guest reviews

10

Makaela

Sep 27, 2025

·

Stayed 1 night

such a nice hotel!!! we stayed here for a concert in tinley park and it was super convenient to get to and a nice and safe place for a bunch of us girls to be at! this hotel was seriously such a breath of fresh air compared to some that i've stayed at while traveling across country following my favorite band's tour :) also the free breakfast was great, the beds were SOOO comfy, and the staff working the front desk were super friendly!!! <3

10

Elana

Mar 30, 2025

·

Stayed 1 night

The rooms was nice and clean Very spacious

10

Minta

Jun 8, 2025

·

Stayed 2 nights

We had a great stay at this property. We found check-in fast, friendly, and easy. The room was incredibly clean. The BEST part, and the reason we'll stay here again, was the air conditioning. The unit in the room worked perfectly - keeping the room at our chosen temp consistently for our entire stay.

2

Tennisha

May 3, 2025

·

Stayed 1 night

They charged my card at noon before I even arrived. When I asked him why and I had not even arrived until 5 the clerk said it’s snowing people may not show, what??? Room I booked once I got to room was not that, had to go get another key. Cable kept going out. Only thing good was bfast. Never coming back.

10

Anthony

Jun 1, 2025

·

Stayed 2 nights

I had a very comfortable stay , from day one to the day I checked out . It was very quiet and clean. Money well spent

10

Merita

Oct 20, 2025

·

Stayed 3 nights

My husband & I enjoyed our stay. The staff was very professional and nice. They made sure we were taken care of.All 3 day's that we were there, from the Management to Housekeeping & Kitchen.The staff went over & beyond. The room was very clean & comfortable.The beds were nice & soft 😀 Hot coffee served all day, I loved it. Lots of places to go & eat. We highly recommend this hotel.

10

Anna

Aug 8, 2025

·

Stayed 1 night

Hotel was newly renovated or maybe even new when we stayed. Breakfast included pancake machine, biscuits and gravy, sausage, eggs, oatmeal and a variety of breads. Room was very spacious. We got a double queen and it also had a desk, Kitchenette and couch

10

Sarah

Jun 9, 2025

·

Stayed 2 nights

Modern, clean, good service. Shopping and great restaurants in the immediate area!

10

Shanell

Jun 15, 2025

·

Stayed 1 night

Nice location, quiet area, and clean rooms

2

Denver C

Dec 1, 2024

·

Stayed 1 night

I was not provided the room that I paid for

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AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, professional staff and quick, easy check-in. However, recurring issues include lost or refused reservations, early charges, room assignment problems, difficulty reaching a manager, and deposit release hassles.

Related guest reviews

2

Georgia

Oct 10, 2025

·

Stayed 1 night

i have not made it to my room because they cannot find my reservation

10

Makaela

Sep 27, 2025

·

Stayed 1 night

such a nice hotel!!! we stayed here for a concert in tinley park and it was super convenient to get to and a nice and safe place for a bunch of us girls to be at! this hotel was seriously such a breath of fresh air compared to some that i've stayed at while traveling across country following my favorite band's tour :) also the free breakfast was great, the beds were SOOO comfy, and the staff working the front desk were super friendly!!! <3

10

Shonda

Apr 10, 2025

·

Stayed 1 night

I’m having issues with them releasing my deposit I’m going thru to many hassles to have my deposit released

10

Minta

Jun 8, 2025

·

Stayed 2 nights

We had a great stay at this property. We found check-in fast, friendly, and easy. The room was incredibly clean. The BEST part, and the reason we'll stay here again, was the air conditioning. The unit in the room worked perfectly - keeping the room at our chosen temp consistently for our entire stay.

2

Tennisha

May 3, 2025

·

Stayed 1 night

They charged my card at noon before I even arrived. When I asked him why and I had not even arrived until 5 the clerk said it’s snowing people may not show, what??? Room I booked once I got to room was not that, had to go get another key. Cable kept going out. Only thing good was bfast. Never coming back.

2

Lamia Jasmeen

Jan 1, 2025

·

Stayed 1 night

I booked my hotel room over a month ago because i had to work new years eve and i dont drive. . when I went to check in yesterday with my disabled mother I was refused service and the front desk clerk would not tell me why. He had a very bad attitude.

10

Alexandria

Aug 7, 2025

·

Stayed 1 night

Excellent customer service and enjoyed my stay. The hotel staff were approachable and easily accessible.

10

Merita

Oct 20, 2025

·

Stayed 3 nights

My husband & I enjoyed our stay. The staff was very professional and nice. They made sure we were taken care of.All 3 day's that we were there, from the Management to Housekeeping & Kitchen.The staff went over & beyond. The room was very clean & comfortable.The beds were nice & soft 😀 Hot coffee served all day, I loved it. Lots of places to go & eat. We highly recommend this hotel.

10

Kenishaa

Aug 11, 2025

·

Stayed 3 nights

Check in was quick and easy. Very nice breakfast set up and variety of food choices. Housekeeping great service.

10

Yolanda

Oct 31, 2025

·

Stayed 1 night

Room was very clean. Staff was nice and helpful

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AI-generated summary based on recent guest reviews

Location

Convenient, quiet area close to shopping, restaurants, and Tinley Park events. One review mentioned poor signage and directions to the property.

Related guest reviews

10

Makaela

Sep 27, 2025

·

Stayed 1 night

such a nice hotel!!! we stayed here for a concert in tinley park and it was super convenient to get to and a nice and safe place for a bunch of us girls to be at! this hotel was seriously such a breath of fresh air compared to some that i've stayed at while traveling across country following my favorite band's tour :) also the free breakfast was great, the beds were SOOO comfy, and the staff working the front desk were super friendly!!! <3

10

DeShawn

Apr 28, 2025

·

Stayed 3 nights

Updated facility that's located nearby shopping center and a variety of restaurants. The staff was very helpful and friendly.

8

Robert

Jan 12, 2025

·

Stayed 2 nights

I know it’s only two months old but signage and direction to property were extremely poor. Front desk staff was excellent as was food service but lack of housekeeping. Never told I had to ask to have my room serviced. That s/b part of service or at least client s/b asked.

10

Anthony

Jun 1, 2025

·

Stayed 2 nights

I had a very comfortable stay , from day one to the day I checked out . It was very quiet and clean. Money well spent

10

Linda

May 23, 2025

·

Stayed 2 nights

Peace and quiet

10

Merita

Oct 20, 2025

·

Stayed 3 nights

My husband & I enjoyed our stay. The staff was very professional and nice. They made sure we were taken care of.All 3 day's that we were there, from the Management to Housekeeping & Kitchen.The staff went over & beyond. The room was very clean & comfortable.The beds were nice & soft 😀 Hot coffee served all day, I loved it. Lots of places to go & eat. We highly recommend this hotel.

10

Sarah

Jun 9, 2025

·

Stayed 2 nights

Modern, clean, good service. Shopping and great restaurants in the immediate area!

10

Shanell

Jun 15, 2025

·

Stayed 1 night

Nice location, quiet area, and clean rooms

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is generally well liked and offers good variety, though some guests found it just okay or noticed undercooked items.

Related guest reviews

10

Makaela

Sep 27, 2025

·

Stayed 1 night

such a nice hotel!!! we stayed here for a concert in tinley park and it was super convenient to get to and a nice and safe place for a bunch of us girls to be at! this hotel was seriously such a breath of fresh air compared to some that i've stayed at while traveling across country following my favorite band's tour :) also the free breakfast was great, the beds were SOOO comfy, and the staff working the front desk were super friendly!!! <3

6

Geraldine

Jul 3, 2025

·

Stayed 4 nights

The property was quiet, clean, and comfortable. They had great breakfast in morning. I did not get my room cleaned unless I asked. It was not automatic. After day three I needed my trashed removed and some toilet paper and asked at front desk when I left in the morning. When i returned 12 hours later still was no toilet paper or trash removal.

10

DeShawn

Apr 28, 2025

·

Stayed 3 nights

Updated facility that's located nearby shopping center and a variety of restaurants. The staff was very helpful and friendly.

8

Myesha

Mar 22, 2025

·

Stayed 1 night

I was a bit nervous to book a room here based on the reviews but to my surprise the property and the inside of my room were very clean. The staff were very friendly and accommodating. My only complaints would be that the pool was closed and some of the food served at breakfast looked undercooked. I would definitely stay here again and recommend this hotel to others.

2

Tennisha

May 3, 2025

·

Stayed 1 night

They charged my card at noon before I even arrived. When I asked him why and I had not even arrived until 5 the clerk said it’s snowing people may not show, what??? Room I booked once I got to room was not that, had to go get another key. Cable kept going out. Only thing good was bfast. Never coming back.

10

Merita

Oct 20, 2025

·

Stayed 3 nights

My husband & I enjoyed our stay. The staff was very professional and nice. They made sure we were taken care of.All 3 day's that we were there, from the Management to Housekeeping & Kitchen.The staff went over & beyond. The room was very clean & comfortable.The beds were nice & soft 😀 Hot coffee served all day, I loved it. Lots of places to go & eat. We highly recommend this hotel.

10

Anna

Aug 8, 2025

·

Stayed 1 night

Hotel was newly renovated or maybe even new when we stayed. Breakfast included pancake machine, biscuits and gravy, sausage, eggs, oatmeal and a variety of breads. Room was very spacious. We got a double queen and it also had a desk, Kitchenette and couch

10

Kenishaa

Aug 11, 2025

·

Stayed 3 nights

Check in was quick and easy. Very nice breakfast set up and variety of food choices. Housekeeping great service.

10

Jon

Nov 23, 2025

·

Stayed 1 night

Clean room and facility, breakfast was just ok

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $141	3 $132	4 $164	5 $181	6 $182	7 $172
8 $125	9 $158	10 $155	11 $163	12 $172	13 $204	14 $174
15 $125	16 $158	17 $164	18 $173	19 $168	20 $139	21 $155
22 $108	23 $136	24 $144	25 $217	26 $218	27 $186	28 $154
29 $112	30 $151

Su	Mo	Tu	We	Th	Fr	Sa
		1 $140	2 $165	3 $169	4 $139	5 $134
6 $116	7 $146	8 $165	9 $161	10 $152	11 $136	12 $134
13 $116	14 $142	15 $142	16 $142	17 $157	18 $109	19 $113
20 $96	21 $128	22 $128	23 $125	24 $128	25 $120	26 $120
27 $93	28 $151	29 $165	30 $137	31 $144

Holiday Inn Express & Suites Chicago - Matteson by IHG

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

Premium Room

Standard Room, 1 King Bed

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications, Bath Shower)

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Roll-In Shower (Mobility, Roll-In Shower)

Suite, 1 Bedroom

Suite, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room

Suite, 2 Queen Beds

Suite, 1 Bedroom, Accessible Bathtub (Mobility, Accessible Tub)

Guest reviews of Holiday Inn Express & Suites Chicago - Matteson by IHG

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

Prices for upcoming dates