Kimpton Santo San Antonio - Riverwalk by IHG

Great property but avoid valet!! Not convenient at all, had us waiting outside for 15-20 minutes.

This hotel is excellent if you value great customer service and comfortability. It’s only minutes from the river walk which is amazing! The only issue I had with my stay is the REQUIRED valet parking for 60$ daily when they don’t have much of a system that can guarantee your car will be ready when you’re ready to depart. Other than that, a great hotel

Hotel was good but the valet parking needed a lot of improvement. I waited 30 minutes to have my car brought up to the entrance in the hot San Antonio weather. Ridiculous!

Great service and ambiance. Awesome rooftop bar and rooftop pool!

I didn’t not like that the parking is valet primarily and is off site. The gym is fantastic and room is amazing as well.

We chose Kimpton Santo expecting an upscale experience in San Antonio but it was anything but that. No Guest Priority: Most luxury hotels with popular bars or restaurants offer reserved areas for hotel guests. Not here expect to stand at the bar with the general public at the rooftop bar, even as a hotel guest. Valet Nightmare: Valet is $70 per night, and each time we requested our car, it took 30+ minutes to get it. For a supposedly high-end property, this kind of delay is unacceptable. Poor Room Conditions: The room had a noticeable, unpleasant smell that only disappeared after we dropped the AC to 69°. That shouldn’t be the solution in a hotel at this price point. Housekeeping & Service Failures: Our room was not serviced once during our stay despite being out from 9 AM to 5 PM and again from 6 PM to midnight. When I called the front desk (after several tries because no one answered), I requested water, coffee pods, and clean towels. Two hours later, nothing had arrived. We literally had to shower using towels that had been on the floor for over 24 hours. Poor Communication, Minimal Effort: When I mentioned all this at checkout, the staff was kind and apologetic and took $50 off our bill, but that small gesture doesn’t make up for the lack of luxury, efficiency, and basic hospitality throughout our stay. Save yourself the frustration and book elsewhere

Every aspect of the hotel was top notch. Excellent staff, atmosphere, rooms, and food. The rooftop bar and pool were amazing.

A few blocks away from the Riverwalk, this brand new hotel stands out with friendly staff, great steak restaurant & rooftop bar, super clean and rooms and public areas. Close to shops, restaurants and entertainment.

Interior lobby, rooms, & amenities were exceptional. Only draw back was multiple instances of hour /almost 2hr waits for valet to retrieve vehicles, making planned endeavors almost impossible to punctuate. Overall lovely experience despite the latter.

Well appointed. Staff went the extra mile. Bar was great. Good coffee available in morning in lobby- would have been nice to have had a few pastries. But all in all a great and convenient stay!

San Antonio was in need of an upscale InterContinental & Kimpton. In recent years, it got both. Great properties! Construction on S Alamo moved the entrance to a side street. Valets were TOP NOTCH-always opening the doors when leaving or arriving in Lyft. Front desk was fantastic, as were the bartenders at Dean”s! Housekeeping could be better - a half eaten kid’s donut & BK paper crown behind the couch. Nice rooftop pool! Huge suite. View will be great when Alamo Street construction is over. Felt treated like VIPs by valets, front desk & bartenders!

Very clean. Beautiful

dirty concrete floor ,stained sheets

This is a great hotel we loved it! Nice pool area on the roof and a bar with great ambiance. The rooms are pretty and clean and the location is good. I have nothing bad to say about it.

The room and lobby were spotless, everyone was welcoming and helpful. It was my wife and I’s honeymoon, and I could not have asked for a better time in a more beautiful hotel. All the amenities were top notch. 10/10 experience.

Spotless

We chose Kimpton Santo expecting an upscale experience in San Antonio but it was anything but that. No Guest Priority: Most luxury hotels with popular bars or restaurants offer reserved areas for hotel guests. Not here expect to stand at the bar with the general public at the rooftop bar, even as a hotel guest. Valet Nightmare: Valet is $70 per night, and each time we requested our car, it took 30+ minutes to get it. For a supposedly high-end property, this kind of delay is unacceptable. Poor Room Conditions: The room had a noticeable, unpleasant smell that only disappeared after we dropped the AC to 69°. That shouldn’t be the solution in a hotel at this price point. Housekeeping & Service Failures: Our room was not serviced once during our stay despite being out from 9 AM to 5 PM and again from 6 PM to midnight. When I called the front desk (after several tries because no one answered), I requested water, coffee pods, and clean towels. Two hours later, nothing had arrived. We literally had to shower using towels that had been on the floor for over 24 hours. Poor Communication, Minimal Effort: When I mentioned all this at checkout, the staff was kind and apologetic and took $50 off our bill, but that small gesture doesn’t make up for the lack of luxury, efficiency, and basic hospitality throughout our stay. Save yourself the frustration and book elsewhere

Extremely clean throughout. Incredible amenities. Great location (once adjacent construction is finished).

Very quiet and rooms were clean and in great conditions

My spouse and I were greeted with such kindness. All questions got answered. We booked the spa king suite and the hotel was beautiful inside/out. Nic had outstanding customer service and guided us through everything that the hotel offered. Will definitely be coming back and telling others about kimpton!

My king premium room was excellent in every way…size, comfort. Dining at the hotel is expensive and there are lots of city tax to pay. Valet price seemed over priced at 59 a night, only option.

Beautiful, modern hotel. Concrete floors, huge windows, very soft bedding. The rooftop pool was clean and had a great view. We loved the social hour and the covered outdoor garden with plenty of seating. Highly recommend!

It's odd that this place has a exceptional rating. I did not enjoy my stay, first they get you for valet service, 60 dollars.. They do not have a parking area. Secondly the tile in the shower was not "sloped" correctly and the water would not drain. Maintenance did come up and check... No alternate room was offered.

Concrete floors in rooms echo very badly. I could clearly hear people in the room next to me talking normally. In my room street noise was pretty bad. Room was basic. Desk was not level and rocked back and forth. Dean’s Steak was good but understaffed. The price of the room was my biggest issue. I have paid half of the price a night, and been more comfortable and had a better experience. I felt the hotel was extremely lacking for the cost. I only usually stay in higher end resorts or hotels. To me the experience fell short of my expectation.

Amazing room clean and big good views. Staff was friendly always smiling with an outstanding attitude. Kind and warm welcoming. 10/10

Thermostat in room has motion sensor that cuts AC off in the middle of the night so you wake up sweltering. Bed was uncomfortable and felt cheap. In room coffee was gross. Breakfast was $90 and mid at best. The hotel was pretty and the service was good. Excellent bourbon and tequila selection in the bar.

Very beautiful and modern hotel. However, didn't get much sleep; unfortunately our neighbor had a very loud dog that barked all night. After checkout, valet brought the truck and upon inspection, they had hit the right side mirror and had no intention to report it

Beautiful facility. Friendly staff. Excellent Rooftop Bar. Extremely comfortable bed and room. LOVED the shower! The walkability to Alamodome, Riverwalk, Alamo, downtown and tons of historical points around the town made this location the BEST.

We loved our stay! Clean, great service, spacious room

We had breakfast off the property, but room was well stocked and very nice. My only complaint was the room temperature. It was much warmer then we care to have it. We tried many times to adjust the thermostat, but it would reset in middle of the night to a higher temp. Was tough to sleep at night at what felt like a 75 degree temp

The support staff was lacking in attentiveness and helpfulness. The parking situation is misrepresented; self-parking is at a church next door, with towing for non-payment. Valet is the only other option. The morning coffee service was poorly managed. Advertised amenities should always be fully stocked without requiring multiple guest requests.

Staff excellent

Everything would have been great except the checkin was awful. We arrived super early and didn't expect a super early checkin. We booked the suite and got offered a free downgrade and eventually got checked in almost an hour after their checkin time. I urge you to stay at any of the excellent hotels nearby, as we read a bit online while waiting for many hours in the lobby and it seems this is a regular thing there.

We arrived and were told our handicap accessible room was double booked and the other person had already taken the room. Our family member has serious disabilities and is wheelchair bound. The staff did find another room at another hotel but it was not accessible enough for him. We made do but had to have furniture removed from the room and he was not able to take a bath. It was very disappointing to be turned away when it is not easy to find a handicap accessible room. It would have been a better experience if we were told at least a day prior to arrival and we could have made other plans. Very disappointing experience and will not use Kimpton again.

The service was incredible. As soon as we walked into the property, we were made to fee like valuable patrons. It was our anniversary, and Murad at the front desk made sure to take care of us and go above and beyond to make our weekend escape memorable. We will definitely be back here again soon.

This is such a lovely hotel. Well, decorated and love the layout. Most of the staff are friendly. Unfortunately the hotel needs to address service issues. From the time that I arrived and unable to reach anyone at the front desk, despite multiple calls to waiting over 20 minutes for a waiter to come by and then another 30 minutes before food was served and during that time no one refreshing our water or offering refills on our beverages. When leaving the hotel, there were several bellhops. Only once did someone hold the door during my stay.

We chose Kimpton Santo expecting an upscale experience in San Antonio but it was anything but that. No Guest Priority: Most luxury hotels with popular bars or restaurants offer reserved areas for hotel guests. Not here expect to stand at the bar with the general public at the rooftop bar, even as a hotel guest. Valet Nightmare: Valet is $70 per night, and each time we requested our car, it took 30+ minutes to get it. For a supposedly high-end property, this kind of delay is unacceptable. Poor Room Conditions: The room had a noticeable, unpleasant smell that only disappeared after we dropped the AC to 69°. That shouldn’t be the solution in a hotel at this price point. Housekeeping & Service Failures: Our room was not serviced once during our stay despite being out from 9 AM to 5 PM and again from 6 PM to midnight. When I called the front desk (after several tries because no one answered), I requested water, coffee pods, and clean towels. Two hours later, nothing had arrived. We literally had to shower using towels that had been on the floor for over 24 hours. Poor Communication, Minimal Effort: When I mentioned all this at checkout, the staff was kind and apologetic and took $50 off our bill, but that small gesture doesn’t make up for the lack of luxury, efficiency, and basic hospitality throughout our stay. Save yourself the frustration and book elsewhere

The staff here are top notch, very hospitable and accompdating. Will definitely consider this hotel next time I stay in San Antonio.

Great experience as a guest from the moment we arrived! All staff was very attentive. We even had a staff member recognize our daughter was injured and offered to bring up ice. Can’t say enough great things about this hotel. This is our go-to San Antonio hotel. Thank you for going above and beyond for your guests. It’s so appreciated.

Property was nice; however, I valeted my car and while it was in the custody of the valet several items were take from the car. I contacted the Kimpton, they asked a few questions including if I wanted to file a claim. I said yes and they went silent. I emailed twice to follow up but no response. Poor customer service and follow through. Won’t stay there again. They hired the valet company so I looked to them to resolve this.

The Kimpton Santo in San Antonio was a beautiful hotel inside and out that was very clean. The staff at the Kimpton were very friendly and accomodating. Entire hotel smelled great and the beds were super comfortable in the room. We loved that the hotel was very pet friendly. In addition to it be very accommodating for pets, there was no additional charge. (We brought our rottweiler and he loved it.) Hotel is close to everything in a very safe area. Only a 10 minute walk to the Riverwalk, Alamo, and Convention Center. Amenities were great! We had breakfast each day there and it was delicious at their nice Dean's Steak Restaurant. They provided an hour social hour that offered complimentary wine. We greatly enjoyed this while sitting in the nice courtyard. Rooftop pool and bar was nice and I had a great workout on the 10th floor also with a great view. Lastly, with the destination fee San Antonio charges, they compensated guests with daily discounts for the store, restaurant, and spa. Only feedback I would share for improvement is the valet parking is expensive $56 a day and the spa next door at Plaza Hotel was subpar. Beautiful spa, but service was not at level it should have been for such a nice hotel.

Amazing property and amenities. The staff is very nice and helpful. Check in and check out process was great! There is currently a lot of construction going on which was a bit of a bummer

Very nice hotel and rooms. Good location close to Riverwalk

Beautiful clean property! We were treated very well and enjoyed our stay. We will come back! Also, of note the property is not directly on the riverwalk but is about an 10 minute walk away.

Beautiful facility. Friendly staff. Excellent Rooftop Bar. Extremely comfortable bed and room. LOVED the shower! The walkability to Alamodome, Riverwalk, Alamo, downtown and tons of historical points around the town made this location the BEST.

Good experience, great location

Great location as it was 5 minutes to the San Antonio River walk

We stayed here between Christmas and New Year's Eve as a family. Lovely holiday decor, very friendly and supportive staff. A plus for families it walking distance from Hemisfair Park - playgrounds, coffee shop and restaurants.

Great amenities! Parking is a little bad at the moment due to construction but i think thats out of their control. Overall super impressed with the staff and hotel and we will be coming back in the near future

Great other than the nearby construction

Beautiful hotel, room was spacious and comfortable Restaurant and rooftop bar were great. Food and drinks excellent

We had a wonderful stay. The staff was excellent and the location was perfect! The restaurant Deans was so good. We will definitely stay here again.

Thermostat in room has motion sensor that cuts AC off in the middle of the night so you wake up sweltering. Bed was uncomfortable and felt cheap. In room coffee was gross. Breakfast was $90 and mid at best. The hotel was pretty and the service was good. Excellent bourbon and tequila selection in the bar.

While the stay itself was great staff were extremely helpful, it would’ve been nice to try Dean’s but after waiting for 25 minutes at a table and not being acknowledged by any waiter or staff. I just decided to visit another well rated steakhouse nearby and do not regret it.

Clean, location was great! No breakfast was available over the weekend stay even though it was part of my booking offer, however.

Service in Deans and the hotel is amazing! Thank you for always a happy and helpful staff ! Shout out to the fabulous bartenders at Deans!

Beautiful room. Service and food in restaurant and bar was excellent. Morning coffee bar and wine happy hour were nice bonus

We stayed during the period when they are trying to build their reputation, so it was a pleasant surprise when we received a large number of food and beverage credits throughout the property. Social hour and free coffee in the morning are nice perks. The facility and rooms were well accommodated; however, the service still needs a large amount of TLC. When I went to the bar for a drink, the speed of service was lacking, and the bartenders didn’t really seem to have a good system for dealing with crowds. Furthermore, I wouldn’t recommend the breakfast. It took over 10 minutes to receive water, and my wife had overcooked poached eggs (which she said were the worst she ever had). If they can figure out how to deal with crowds while still giving good service, this place will be at the top of my list when staying in SA.

The property was great and the staff was incredibly friendly. The food at the hotel was actually the best food we had on the trip.

Fantastic hotel, people and service. Everything is new and clean. The staff was so friendly. Excellent dining. I mean excellent.