Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

Does the hotel allow pets?

Yes, the property allows pets in specific rooms with a fee of USD 10 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including elevators and step-free entrances. Some public areas and rooms are wheelchair accessible.

Where is the hotel located in relation to key landmarks?

The hotel is located in the suburbs, within a 15-minute drive of Hanes Mall and Wake Forest University. It is 0.5 miles from Adventure Landing Winston-Salem and 0.8 miles from Novant Health Medical Park Hospital.

What are the hotel's policies for guests staying with children?

Up to 2 children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

WoodSpring Suites Winston-Salem near Hanes Mall

What guests think

At WoodSpring Suites Winston-Salem near Hanes Mall, reviews describe a basic, extended-stay setup with kitchenettes but few in-room amenities, mixed cleanliness, frequently friendly staff alongside limited front-desk hours, and recurring noise and smoke odors in common areas.

Rooms are simple and functional, with occasional issues like thin walls, intermittent TV or Wi‑Fi, and lukewarm showers. The location is convenient to the hospital, mall, and dining, though several guests noted a sketchy atmosphere and disturbances in the parking areas. Expect a no-frills, long-stay environment rather than a traditional full-service hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: kitchenettes lack cookware/utensils, and there is no breakfast or lobby coffee. Front desk hours are limited with key‑fob entry after hours; irons/hair dryers aren’t in rooms, vending is minimal, and the parking area can feel uneasy.

Related guest reviews

8

Arlene

Aug 20, 2024

·

Stayed 7 nights

Friendly staff. New building, clean room, ,full-size refrigerator. You will need stainless steel cookware/pans to operate cooktop.

8

Anthony

Sep 17, 2024

·

Stayed 4 nights

There was no iron in the room.and I did not like that.You have to take your own garbage out.Except for the last day of stay other than that it was a decent stay

8

Eric

Jul 13, 2025

·

Stayed 1 night

I wish that there were at least a coffee maker and coffee cups for those who only stay one night

2

Robert

Sep 8, 2024

·

Stayed 1 night

We waited 30 minutes to get into the building. It locks down at 9p and the service desk closes too. I had to call from the outside to get someone to come down and open up to check us in. The lobby bathroom was locked too. We went to our room and an hour later someone near us started playing very loud music and yelling. There was a party going on. We called the desk and they said they would be right up. Right. It lasted until 2 am. We left at 11 am.

6

Daniel

Jun 22, 2024

·

Stayed 1 night

The hotel is brand new very clean , but it lack some amenities, no coffee pot in room or in lobby only 1 vending machine, and after 8 in evening no staff that we seen and the front desk did not open till 11 .

8

Tatiyana

Aug 9, 2025

·

Stayed 1 night

Nice and quick for a one night stay. Very safe protocol at night. Locking doors and key fob entry only after 9pm

6

JOHN

Sep 29, 2025

·

Stayed 3 nights

No hair dryer in room. Bare bones amenities. Bathroom door would not stay closed.

2

Jenni

Aug 29, 2024

·

Stayed 3 nights

The hotel is new but amenities are non existing. No Iron in the room and when I went to the front desk to get one they were closed until 10am the next day. We couldn't get clean towels either. I will NEVER stay at this hotel or chain if this is their policy.

8

robert

May 26, 2025

·

Stayed 1 night

we only stayed one night, this is a long term stay but online it was listed as a regular hotel with breakfast

6

Greg

Jul 3, 2025

·

Stayed 7 nights

The hotel looks new on the outside, but inside looked worn with dings in the wall paint and stains on the floor. The staff was courteous and attentive. Our room was clean and comfortable and we enjoyed being able to fix simple meals in the kitchenette. We were uncomfortable in the parking lot with random people hanging out in their cars. We also had a homeless person try to enter the hotel behind us on our key card. Close to the hospital, but still not the best neighborhood. We'll stay somewhere else next time we come to Winston Salem.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several reviews praise clean rooms, while others cite dirty or poorly maintained rooms, lingering smoke/marijuana odors, and unvacuumed common areas. One review reported seeing roaches.

Related guest reviews

8

Craig

Aug 5, 2024

·

Stayed 3 nights

The room was mostly clean but not cleaned well enough. I don't need "white glove" clean. Just decent effort to make things comfortable for me when I arrive. I found a open bag of "Funions" behind a chair in the corner of the room where the room picture (in the advert) was taken from.

2

James

Oct 3, 2025

·

Stayed 3 nights

This property should not be listed on Hotels.com. The building is in poor condition. The room was very dirty. We immediately returned to the desk and cancelled our stay and found another hotel on our own.

2

alice

Oct 4, 2024

·

Stayed 7 nights

After being on the road for 10 hours, we wanted to come to our hotel and relax. As we arrived, I was told that my room wasn’t available after I said we paid ahead of time. After them finally finding a note with my name on it, attitude change to being nice. When we finally got into our room, we obviously looked around to see what we were working with. As we noticed, the hotel room as not clean. There was hair on the bed, shower, and inside the fridge. This hotel is highly rated so this was nothing I was expecting. The one good thing I could say about this place is, the manager did hear me out and I’m working on getting things situated and fixed.

4

Carmen

Sep 29, 2024

·

Stayed 3 nights

The room was dirty and had a terrible odor. The hallway leading to the room smelled awful, as well. There was hair all over the shower walls and the bedside table was corroded with something (God knows what). Will not be back.

10

Willie

Aug 8, 2025

·

Stayed 2 nights

Nice and quiet and very clean property......

6

David

Jan 25, 2025

·

Stayed 1 night

The staff was super nice, but the property was really dirty. The room smelled like somebody had been smoking in it even though it was a smoke-free campus. If you don’t mind the smell of smoke, the price is right.

6

Nick

Apr 12, 2025

·

Stayed 5 nights

This Hotel was very basic. No extras or frills included. A clean place to sleep. They were always short on towels to replace used ones. The staff was very friendly. Rooms were clean but hallways were not vacuumed very often.

2

Isiah

Sep 25, 2025

·

Stayed 1 night

This hotel has roaches!!! A lot of them!! Stay away

8

Olivette

Aug 13, 2024

·

Stayed 7 nights

The hotel was very clean. It was noisy, and every time I stepped into the hall it smelled like marijuana. All of the staff were very friendly.

10

Corey

Jun 5, 2025

·

Stayed 2 nights

Clean nice set up

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AI-generated summary based on recent guest reviews

Rooms

Rooms are simple and functional with kitchenettes, but noise from thin walls is common and bed comfort varies. Guests also reported intermittent TV/Wi‑Fi and occasional water temperature or shower pressure issues.

Related guest reviews

6

Jose

Oct 20, 2024

·

Stayed 2 nights

This is a pretty new facility but it will be run down soon as the staff is not very attentive and not available. Rooms come with a kitchen but no kitchen essentials to use. Got there at 4:30 and my room was not ready. Internet was spotting at best and it kept causing the TV to reset constantly. Description online is not accurate at all

6

Cameron

Jun 29, 2025

·

Stayed 2 nights

My experience was not as good as I had expected from my past stays with the WoodSpring Suites in other locations. The staff were impeccably friendly but the stay was average. Needing to request a new remote for my room after being unable to locate one upon checkin, and finding that the shower pressure was unfortunately not the stereotypical "hotel shower" experience. Otherwise i enjoyed my stay, the room was cozy, easily adjustable to comfy temps, and the bed was very comfortable.

6

Kristen

Aug 16, 2025

·

Stayed 1 night

Property had a lot of noise. Loud even late at night. Seems like a hotel that gets booked to party or stay after the partying. Wouldn’t recommend if traveling as a family unit with children.

8

Gregory

Feb 3, 2025

·

Stayed 3 nights

It was a good stay. However there was no hot water in the shower. Also the rear parking lot entrance door rarely shut and lock which defeats the purpose of the need to use a key card to gain access to the building. Furthermore, there was a lingering odor of marijuana in the building amd parking lot.

4

Samantha

Jan 1, 2025

·

Stayed 3 nights

The water in the shower was cold. Never got warm. Spoke to someone about it and it wasn’t done.

8

Dennis

Apr 9, 2025

·

Stayed 3 nights

It was good people were good only thing the TV kept going in and out because it's satellite TV but other than that place was good

6

Daryl

Jan 27, 2025

·

Stayed 2 nights

No hair dryer, tiny shampoo/conditioner combo, walls were paper thin! Could hear everything in other rooms and halls.

6

glen

Jul 18, 2024

·

Stayed 3 nights

The hotel was brand new when we stayed there in July of 2024. Even though it was brand new it wasn't a hotel for us. We do not like staying in a hotel with no carpet plus no housekeeping we were told unless you stay 6-7 days! I will list our pros & cons: Pros - Good free parking, nice front desk persin, good secure outer doors, nice TV, the shower, bathroom liggting & mirror were good, hot water, new refrigerator with ice trays & new stove. The hotel is straight across from the hospital & near stores. Cons - No housekeeping, no breakfast, no carpeting, no coffee maker, coffee, tea, no hand towels, kleenex, paper towels, silverware, dishes. The mattress cover was uncomfortable & moved across the bed, the bed was not comfortable & the pillows were too high so we didn't sleep good for 3 nights. There were also a number of police sirens.

4

Eric

Jul 17, 2024

·

Stayed 1 night

Try my best give fair reviews. Area around property. Suspect. Shower water warm at best Front desk person disappears after 8pm and said they were coming back with sign; tried again at 9:30 and still no one. So I could not get extra towels. No front desk person also at checkout Bed was uncomfortable, pillows hard. Bed was squeaking. Hallway smelled funny.

6

Tosha

Jun 28, 2025

·

Stayed 1 night

It was clean and nice. However, the bed was very uncomfortable! We tossed and turned all night! Didn’t get much rest.

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Service

Many guests praise friendly, accommodating staff, with several standout employees noted. However, limited desk hours, slow or unavailable responses after hours, check-in issues, and a few reports of unprofessional behavior were also reported.

Related guest reviews

2

Stacey

Sep 28, 2025

·

Stayed 2 nights

Hotel staff did not allow us to check in because, despite having a reservation confirmation via Hotels.com, there was no record of our reservation and hotel was booked. Staff were less than helpful and given weekend events, we were not able to find an available room.

2

Carrie

May 3, 2025

·

Stayed 1 night

Check in was horrible. The guy didn’t know what he was doing, I had to ask twice to get my id back and it was clear he was high out of his mind. Lights didn’t work bc breaker was off, tv wouldn’t work or connect to dish or any streaming service and it was insanely loud. I’m incredibly disappointed

2

Shar

Jul 4, 2025

·

Stayed 1 night

Dirty cleaning towels were left in the bathroom. Front desk check in was high with eyes red, couldn’t find keys to make room keys for 30 min, manager was bad tempered, zero customer service skill. Doors were locked and front desk employee weren’t present until we called.

2

Robert

Sep 8, 2024

·

Stayed 1 night

We waited 30 minutes to get into the building. It locks down at 9p and the service desk closes too. I had to call from the outside to get someone to come down and open up to check us in. The lobby bathroom was locked too. We went to our room and an hour later someone near us started playing very loud music and yelling. There was a party going on. We called the desk and they said they would be right up. Right. It lasted until 2 am. We left at 11 am.

10

Travis

Jul 20, 2025

·

Stayed 1 night

The staff was great very understanding and accommodating..really nice

4

Lois

Oct 21, 2024

·

Stayed 2 nights

very short staffed; front desk only open 9am-8pm. There is a number you can call off-hours but I didn't get service when I called. The room was not inviting at all. It's ok if you just need a place to stay, but I won't stay there again.

10

Travis and Melinda

Apr 19, 2025

·

Stayed 4 nights

Everyone who worked here for the past week was amazing and should be noticed. When we called ahead to find a room because we had construction in our apartment, we mentioned that we had chemical sensitivities so we were trying to stay away from scents. When we arrived, the front desk woman had already taken initiative to check out the room ahead of time, realize it smelled like dog from the last guest and changed our suite to another room with zero fanfare. The hotel itself also didn’t have fake scents and cleaner smells everywhere! Then when we needed maintenance done, they fixed everything quickly. Fresh towels when we needed them. Answered the staff phone cheerfully and quickly. When we needed extra pillows; the evening staff said he would get them for us. An hour later I called back and asked if he had had time to get them; he said he would be right over: he had washed and dried fresh pillows for us just in case our sensitivities would be triggered. Lastly, we had to leave and then re-check in due to the landlord messing up and then dealing with mold. The staff went around each room that qualified for what we needed and smelled it, and even pushed our check out time from 11am to 3pm with no charge when we were waiting for an air bnb since we couldn’t go back in our house. I have been treated with more consideration here than at a $250 Marriott or Sheraton. I will recommend this hotel to anyone coming here. You made an incredibly stressful time so much smoother. Thank you!

2

Jenni

Aug 29, 2024

·

Stayed 3 nights

The hotel is new but amenities are non existing. No Iron in the room and when I went to the front desk to get one they were closed until 10am the next day. We couldn't get clean towels either. I will NEVER stay at this hotel or chain if this is their policy.

8

Abbie G.

Sep 15, 2024

·

Stayed 1 night

Chris, that checked me in after hours on Friday, 9/13/24, was exceptional!! He was professional, pleasant and efficient. I appreciated his positive attitude and willingness to help. Great experience! :)

10

Robert

Jul 21, 2025

·

Stayed 2 nights

The Hotel Staff was awesome and helpful.

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AI-generated summary based on recent guest reviews

Location

Convenient to Hanes Mall, the hospital, restaurants, and major venues. Some guests found the surrounding area and parking lots sketchy, with people lingering and occasional disturbances.

Related guest reviews

2

William

Sep 2, 2024

·

Stayed 3 nights

Front desk Staff is wonderful! Watched a drug deal happen behind the hotel building on their property. 4th floor near Elevator smells nasty of marijuana. Fire Alarms went off same night as the drug purchase!! Building in general smells but you can see Staff is trying to keep it clean. Location next to Hanes Mall which is great

4

Harry

May 18, 2025

·

Stayed 2 nights

This place is advertised as a hotel, but it has no amenities. The bed linens were very cheap. The TV service (Dish) had intermittent signal. The AC was difficult to control. Soap and shampoo were minimal. The front desk was closed off and secured with a roll-down steel door most of the time! The hotel seems to be in a sketchy part of town with sketchy people around outside. I think I saw one drug deal going down. One night was disturbed by excessive noise. This was not at all the experience I was expecting. Based on everything I saw and experienced, the place is being used as a shelter for homeless people. I admire the city for doing this, but Hotels.com should not be advertising this property as a bona fide hotel for unsuspecting out-of-town guests (like us).

8

Jose

Nov 11, 2024

·

Stayed 4 nights

Location

10

Cynthia

Apr 11, 2025

·

Stayed 3 nights

Near restaurants and shopping.

8

Melody

Aug 5, 2024

·

Stayed 2 nights

Convenient area to everything!

10

Shakkia

Feb 13, 2025

·

Stayed 2 nights

Really close to everything I needed

8

Brittney

Jul 29, 2024

·

Stayed 1 night

I love that this property is within 15 minutes of the Deacons stadium. Would definitely stay here again.

8

Melody

Sep 8, 2024

·

Stayed 2 nights

In a great area from restaurants & mall!

6

Greg

Jul 3, 2025

·

Stayed 7 nights

The hotel looks new on the outside, but inside looked worn with dings in the wall paint and stains on the floor. The staff was courteous and attentive. Our room was clean and comfortable and we enjoyed being able to fix simple meals in the kitchenette. We were uncomfortable in the parking lot with random people hanging out in their cars. We also had a homeless person try to enter the hotel behind us on our key card. Close to the hospital, but still not the best neighborhood. We'll stay somewhere else next time we come to Winston Salem.

4

John

May 31, 2025

·

Stayed 1 night

The location is excellent across from hospital, check in clerk was pleasant.We went to our floor,stepped of elevator was hit with a smell of some kind of smoke..A person was standing in the hall on the phone right in front of our door..This is for what its used for extended stay..Those that need shelter...We left immediately and went to Hampton Inn near by...We were a family member in hospital and had decided to stayover..We could see the hotel from the patient window but no comparison to Hampton or any I usually stay...It need a overall..Its needed its across from the hospital...

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AI-generated summary based on recent guest reviews

Dining

No breakfast or on-site dining is provided, and there is no lobby coffee. Reviews do not mention any on-site restaurant or room service.

Related guest reviews

8

Eric

Jul 13, 2025

·

Stayed 1 night

I wish that there were at least a coffee maker and coffee cups for those who only stay one night

6

Daniel

Jun 22, 2024

·

Stayed 1 night

The hotel is brand new very clean , but it lack some amenities, no coffee pot in room or in lobby only 1 vending machine, and after 8 in evening no staff that we seen and the front desk did not open till 11 .

6

glen

Jul 18, 2024

·

Stayed 3 nights

The hotel was brand new when we stayed there in July of 2024. Even though it was brand new it wasn't a hotel for us. We do not like staying in a hotel with no carpet plus no housekeeping we were told unless you stay 6-7 days! I will list our pros & cons: Pros - Good free parking, nice front desk persin, good secure outer doors, nice TV, the shower, bathroom liggting & mirror were good, hot water, new refrigerator with ice trays & new stove. The hotel is straight across from the hospital & near stores. Cons - No housekeeping, no breakfast, no carpeting, no coffee maker, coffee, tea, no hand towels, kleenex, paper towels, silverware, dishes. The mattress cover was uncomfortable & moved across the bed, the bed was not comfortable & the pillows were too high so we didn't sleep good for 3 nights. There were also a number of police sirens.

8

robert

May 26, 2025

·

Stayed 1 night

we only stayed one night, this is a long term stay but online it was listed as a regular hotel with breakfast

6

glen

Jul 18, 2024

·

Stayed 3 nights

The hotel was brand new when we stayed there in July of 2024. Even though it was brand new it wasn't a hotel for us. We do not like staying in a hotel with no carpet plus no housekeeping we were told unless you stay 6-7 days! I will list our pros & cons: Pros - Good free parking, nice front desk lady, good secure outer doors, nice TV, the shower, bathroom liggting & mirror were good, hot water, new refrigerator with ice trays & new stove. The hotel is straight across from the hospital & near stores. Cons - No housekeeping, no breakfast, no carpeting, no coffee maker, coffee, tea, no hand towels, kleenex, paper towels, silverware, dishes. The mattress cover was uncomfortable & moved across the bed, the bed was not comfortable & the pillows were too high so we didn't sleep good for 3 nights. There were also a number of police sirens.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $141	10 $142
11 $111	12 $111	13 $111	14 $140	15 $150	16	17
18 $141	19 $110	20 $111	21 $111	22 $112	23 $143	24 $141
25 $112	26 $113	27 $112	28 $111	29 $143	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $111	2 $113	3 $111	4 $110	5 $110	6	7
8 $94	9 $93	10 $91	11 $91	12 $92	13 $96	14 $91
15 $78	16 $91	17 $91	18 $93	19 $91	20 $97	21 $97
22 $91	23 $91	24 $91	25 $94	26 $79	27 $97	28 $97
29 $92	30 $93

WoodSpring Suites Winston-Salem near Hanes Mall

About this property

Location

Room options

Queen Suite Accessible

Queen Suite

Queen Suite Two Queen Beds

Queen Suite Twitho Queen Beds with Dishwithasher (Dishes Cookwithare Included)

Queen Suite with Sofa Accessible

Queen Suite with Sofa Dishwasher (Dishes Cookware Included)

Queen Suite with Dishwithasher (Dishes Cookwithare Included) Accessible Roll-In Showither

Queen Suite Two Queen Beds Accessible

Queen Suite with Sofa

Guest reviews of WoodSpring Suites Winston-Salem near Hanes Mall

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about WoodSpring Suites Winston-Salem near Hanes Mall

Prices for upcoming dates