Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 75 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, wheelchair-accessible facilities, a wheelchair-accessible registration desk, and a wheelchair-accessible pool. There are also assistive listening devices available.

What is the location of the property in relation to key landmarks?

The hotel is located in Jacksonville's Southside, within a 5-minute drive of St. Johns Town Center and the University of North Florida. It is approximately 8 miles from Mayo Clinic Florida and 19.3 miles from Jacksonville Naval Air Station.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests to enjoy.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age. Specific age details are not provided.

Homewood Suites Jacksonville-South

Average nightly price at Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr. by month, last 12 months (USD)
Month	Average price
January	$139
February	$151
March	$177
April	$139
May	$147
June	$127
July	$150
August	$131
September	$139
October	$128
November	$129
December	$127

What guests think

At Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr., travelers consistently praise the walkable St. Johns Town Center location and spacious suite-style rooms with kitchens, while noting mixed cleanliness and aging decor in some areas.

Breakfast is frequently described as good with variety, though some guests found items cold or limited; several appreciated the midweek evening social with beer, wine, and light bites. Common drawbacks include occasional pool closures or algae, intermittent hot-water and low-pressure problems, and renovation-related or other maintenance shortcomings such as torn curtains and noisy AC. Several reviews also mention delayed check-in or slow responses to requests. Expect a convenient, roomy stay with variable upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool, gym, laundry, ample parking, and nearby EV chargers. While many enjoyed the pool and fitness room, recurring issues include pool closures/algae and occasional broken equipment.

Related guest reviews

6

Angela

Jun 24, 2024

·

Stayed 3 nights

My stay was average. Arrived Thursday, 20 June. Great location due to shops and restaurants in walking distance. High end to low end. Something for everyone. Outdoor pool and small basketball court. Electric vehicle charging station on side of Hotel. Free parking. I rate average for a few reasons. Really hot weather. Pool was closed for cleaning on Saturday. Why Saturday of all days. The bed pillows were terrible. No support at all. I had to slam my room door to ensure it was closed. Not sure how to decribe the smell, but there was a bad smell at entrance of hotel on Friday morning. I noticed smoking area on both side of hotel as you enter. Possibly created the bad smell. Worst place to have a smoking area. I did notice a sign that said "non-smoking facility in same area people were smoking. Thought this was ironic to see smoking at your entrance with the non-smoking sign literally next to smoking area. I rated hotel as average; however, I believe the hotel has potential to be great.

8

minor

Oct 4, 2024

·

Stayed 4 nights

My pros are the staff was very accommodating, friendly,and helpful. Jeb stood out the most.He made a delightful host. My cons there was a dirty ring in the tub, We purchased a room with a peloton bike. There was no bike! The gym bike was broken. The seat was broken, the screw that lifts and tightens was also broke. Glad there was a shopping center there ...That was my exercise.

8

Kimberly

Jul 9, 2025

·

Stayed 2 nights

Great location to shops and restaurants. Nice pool and lobby/breakfast area. 2 bedroom, 2 bathroom plus living room set up is awesome for families. Pool water was warm. Cute lake along side the property

6

Arvie

Aug 6, 2023

·

Stayed 3 nights

It was great but the pool was closed all 4 days of our stay! I looked forward having a pool in our hotel on our vacation. This was a bummer. I wish they could have done something to compensate this.

10

Ena

Dec 14, 2025

·

Stayed 1 night

Breakfast was good, not great. Room was spotless, clean and very accomodating. A minus 1 on pillows. Parking was great.

10

stephen

Mar 11, 2023

·

Stayed 1 night

Clean and right next to evgo electric car chargers

10

Eugene

Jul 20, 2025

·

Stayed 3 nights

Very nice stay. Room was great and staff were great. And a hotel that actually had a working pool! Had a suite that was huge.

8

Julie

Nov 27, 2025

·

Stayed 2 nights

Clean and well kept hotel. Each morning offered different breakfast choices. Laundry facility was clean with proper working machines. We would’ve liked to have stayed longer but the mall traffic during Thanksgiving/Black Friday was a bit much.

8

Ellen

Sep 25, 2025

·

Stayed 1 night

Very clean rooms, very friendly and helpful staff, very much family friendly, gym and pool excellent as well as morning breakfast

6

Barbara

Jun 11, 2024

·

Stayed 6 nights

When I checked in, my room smelled like mildew. I traced it back to the garbage disposal in the sink in the kitchenette. I ran water and put some dish soap in it and then it started to smell like rot. I plugged it with a bowl and I let them know the next morning. They did send a maintenance guy up to fix it. In terms of the room, it was fine. A little rundown but fine for me. The pool was a deep green full of algae. Not something you’d want to swim in. It was like that for three days. I don’t know if they fixed it as it was still in that condition when I checked out.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms very clean, while others reported dirty bathrooms, hair or trash left behind, stains, mold, and occasional pests. Housekeeping is not daily unless requested, which surprised some guests.

Related guest reviews

4

Alvaro

May 18, 2025

·

Stayed 3 nights

We found a cockroach in the room, also reported they the TV in the bedroom was not working it was blue the image, never changed, also where missing the privacy shades. When I made the reservation never was made aware that the room is s not cleaned every day.

4

Charissa

Apr 6, 2025

·

Stayed 1 night

I was very excited to stay at The homewood suites in St. John’s town center because of the location. The location is PERFECT! However, the room was visibly unclean the bathtub was filthy, globs of hair on top of the drain in the shower, dog hair everywhere, human hair in the corners of the bathroom, lifted the sheets back strains of hair underneath, a bug crawling in the shower and wash cloths and towels were dingy of past dirt. This made the stay very disappointing. I could not sleep and was happy to leave. So very unfortunate, I really expected more.

8

giselle

Mar 10, 2025

·

Stayed 3 nights

Perfect location.... but hotel needs to be updated. Rooom was very comfortable but i wish it was cleaner. Toilet and shower were not clean. There was even hair in the shower and on the bathroom floor. You can tell they did not sweep because someone makeup brush was on the floor left behind.

4

Charlisa

May 30, 2024

·

Stayed 1 night

*Disclaimer* I was at this property on Memorial Day weekend, so there were a number of patrons. Inside: The property had trash everywhere. The receptacles were overflowing and my floor had several trashbags near a trashcan that did not move during my stay (I think they multiplied). My room smelled like bug spray, but I didn't see any bugs so maybe it is how the cleaning supplies smell. I did book last minute, as I was on a road trip, but there were towels from the previous patron still in the room (hanging on the back of the door; I guess they just added the new towels and didn't look back there). There was also a towel hanging near the sink that was either used or had a gnarly stain on it. The kitchenette was very small, but it did function. And their free breakfast did smell good and the people I passed looked happy with their waffles and coffee. Outside: This hotel is next to a shopping center and apartment complex; it is hard to figure out where to enter and how to get out. It almost feels like you are on your way to make a delivery. However, the proximity to the shopping center also means that you are close to a grocery store, many dining options, and multiple retailers of every kind.

10

DEBBIE

Nov 18, 2025

·

Stayed 1 night

Clean room, great breakfast

2

John

Nov 22, 2024

·

Stayed 1 night

There was no hot water in the morning. Trash was left all over our assigned floor. The front desk wouldn’t answer the phone for questions/complaints. The hotel was in disrepair. I should have refused to pay, but I didn’t. Hotels.com should not list this property in its folio.

10

Sara

Sep 24, 2025

·

Stayed 1 night

The staff was super friendly and the room very nice and clean. It was a very pleasant stay even if only one night

8

Cynthia

Sep 19, 2024

·

Stayed 1 night

Was greeted by staff that continued texting on her phone while I waited to be checked in. I understand things happen and people have to be on phone but she could have at least spoke to me. Mold in shower and carpets felt dirty. Was on first floor an outside lights are angle to shine in your room all night

6

Dwight Austin

Apr 17, 2025

·

Stayed 2 nights

Subpar stay compared to past stays at this hotel. Pillows were awful, old work out pillows made for a sleepless night. Been better in the past. Breakfast was very good. Front desk staff very good. Noisy ac unit. Don’t like the smokers area by the front door. Have to walk through smokers, ugh! Big carpet stains by the 3rd floor elevator were gross.

10

Nicholas

Oct 29, 2025

·

Stayed 1 night

Room was very clean! Staff was courteous and warm.

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Rooms

Guests like the spacious suite layouts with kitchens and comfortable beds, and many find rooms quiet. However, decor shows wear with occasional maintenance issues, unsupportive pillows, and noise from neighboring rooms or AC.

Related guest reviews

2

richard

Mar 2, 2025

·

Stayed 2 nights

We usually stay here when we visit from Savannah, but this was the second time we had a bad experience. This time, the noise in the room above us sounded like they were training horses. Constant jumping up and down was extremely loud. We called on the second night, but the noise continued. Then my wife went to the front desk and they gave us a room on the top floor. We go there to relax for a couple days, and it was anything but relaxing. After packing up and moving all our stuff, we finally had a relaxing evening. There must be some way for the management to control noisy hotel guests.

6

Mary

Apr 28, 2024

·

Stayed 5 nights

We have stayed here several times for a week and we will stay again because the location is our favorite. This visit was a bit challenging. We gave the front desk a list of things that needed to be dealt with in our room and no one addressed them. Our TV had a purple hue to every channel. We were told it probably needed to be replaced. No one got back with us to even try to adjust it. The sheers in the Master were literally shredded/torn from top to bottom. The sheers in the living room were missing so for privacy we needed to use the darkening drapes. Not good during the day. There were a couple of other items. This was not the case our previous stays. Our next stay, we’ll make sure we inspect the room before we unpack incase we need to change rooms.

10

Jim

Sep 14, 2024

·

Stayed 2 nights

Nice to have a suite w separate room and baths. Full kitchen excluding stove.right at St. John’s so can walk to tons stores and restaurants. The staff were great. I reall have nothing negative. Overall nice place for our needs at the time.

10

Norae

Jul 18, 2025

·

Stayed 1 night

The location is great! The room was a suite and it was very spacious.

10

Bridget

Nov 18, 2023

·

Stayed 1 night

Open for a late but still friendly check in which was good. Spacious room. The AC unit in our room was extremely loud though. The breakfast was very okay

6

Erin

Apr 11, 2025

·

Stayed 1 night

The front desk host, Ice, was amazing! She was great at fitting me in when my Expedia reservation didn't go thru. She was the absolute best! The breakfast in the morning was also fantastic! However, my room wasn't the greatest (not their fault since they were full) but I heard the other rooms were nice. Mine, however, was dated and really run down.

10

Taryn

Dec 28, 2024

·

Stayed 1 night

Everything was perfect! I really enjoyed the small kitchen and spacious area. Hope to be back soon!

10

Eugene

Jul 20, 2025

·

Stayed 3 nights

Very nice stay. Room was great and staff were great. And a hotel that actually had a working pool! Had a suite that was huge.

8

Alison

Aug 2, 2025

·

Stayed 2 nights

The light switch for the bathroom includes a nightlight when the bathroom light is not on. The nightlight is inside the bedroom. If light bothers you while you sleep, bring something to cover it (electrical tape, bandaid, etc). Pillows were awful. Bed was ok not the best but not the worst ever. We had a pleasant stay. Super convenient and quiet. They do place an additional $50 hold on your card even though Expedia already placed said hold on your payment.

8

Sheehan

Apr 29, 2025

·

Stayed 1 night

We really enjoyed our stay. The only problem we had was that the pillows were extremely uncomfortable.

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Service

Service is often praised as friendly, professional, and accommodating. However, multiple reviews cite delayed check-ins, slow or unreturned responses to requests, occasional rudeness, and billing issues.

Related guest reviews

10

James

Sep 21, 2025

·

Stayed 1 night

Essence was so helpful and considerate. Top notch!

2

John

Dec 4, 2024

·

Stayed 1 night

Ripped me off. Double charged me even after claiming to have refunded my double charge twice. Never received the refund

10

Sandra

Sep 25, 2025

·

Stayed 7 nights

The staff here are so helpful and took good care of us during our stay. Very friendly and professional!

2

carol

Oct 14, 2025

·

Stayed 1 night

Great location, convenient to shopping, restaurants & major highways. Very nice room& front desk staff. However, the room was not ready for 3:00 pm check-in when we arrived around 3:45. Had to wait in the lobby for someone to check if the room had been cleaned. The hotel was far from capacity. While we were more than willing to take another room for our 1 night stay to get settled after a 3 hr. drive, we were told that wasn't a possibility. When we were finally allowed to go to the room, it was obvious that it

4

Amanda

Oct 19, 2025

·

Stayed 1 night

We arrived at 2:30 pm to see if we could be checked in early. The gentleman at the desk was nice but noticeably worried/frazzled. He told us that there werent any rooms available yet, he was talking to maintenance and housekeeping. He tried to work through the issue for roughly 40 min. More families came in and he finally was told by maintenance that he could use the rooms.We were sent to 102, the room was empty of people, but had not yet been cleaned and was still needing maintenance to finish doing their bath tub project. We went back to the lobby and ended up waiting until 5:17ish to be checked into that same room. The room was ok, but we could tell that the quality standard for maintenance given to the bath tub project was low. The front desk staff was very nice, but the quality we have come to know amd love from Hilton properies was not there. Having to wait for 2.5 hours after check in after a long day was too much.

2

Jennifer

Dec 21, 2025

·

Stayed 1 night

Staff was rude.

2

Giselle

Jun 11, 2025

·

Stayed 3 nights

Check in process was hprrinle. 20 minute wait necause Essence the counter rep needed to take her sweet time taking reservations on the phone while there were 6 people online waiting to check in. Then there was no water during the day for 3 days. And at 9:30am they are knocking on my door to checkout when its not even 11am yet.

10

Michele

May 18, 2025

·

Stayed 3 nights

The staff was extraordinary... from the person who checked in to the final person who said farewell!

10

jeffrey

Jan 21, 2025

·

Stayed 1 night

Everything about our stay here was great and the front desk employee, I believe his name was JC, was superb. Probably the best front desk employee we have ever been helped by. He was very efficient and made sure we were comfortable and had everything we need and more.

10

David

Jul 5, 2025

·

Stayed 1 night

Tried calling front desk and housekeeping multiple times for a simple pillow and extra towel. Left a message on voicemail. Never a response.

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Location

Widely praised for being in St. Johns Town Center with walkable access to restaurants, shops, and UNF/Mayo. A few noted heavy mall traffic or confusing navigation into the property.

Related guest reviews

10

Delia

Jul 19, 2025

·

Stayed 1 night

All went smoothly, great location!

10

Tammie

Jul 24, 2025

·

Stayed 1 night

We have stayed here now a couple of times and will definitely be back. My son attends UNF and this is a very convenient location with great surrounding area.

10

Kimberly

Aug 26, 2025

·

Stayed 1 night

So convenient to St. John’s Town Center - walk to stores and restaurants. Clean, lots of space, nice pool.

10

graham

Sep 6, 2025

·

Stayed 1 night

Very nice lots of shopping and restaurants close by

8

Dwight A

Jan 12, 2024

·

Stayed 2 nights

We like the location. Minutes from Mayo Clinic and a short walk to dining and shopping. Nice staff, quiet rooms. Clean.

10

Erica

Sep 29, 2025

·

Stayed 1 night

Great hotel within walking distance to restaurants and shopping.

10

Felicia

May 26, 2025

·

Stayed 1 night

This hotel is located within walking distance of the St John Town Centre and the rooms are very spacious.

10

MacKenzie

Oct 5, 2025

·

Stayed 1 night

Everything was great. Tremendous value for a first class place. No better location in greater Jacksonville. Walking distance to every restaurant and store imaginable. Simply GREAT! Ez parking too! Safe and really clean.

10

Cindy

Jun 1, 2024

·

Stayed 3 nights

Stay was wonderful. Hotel was clean and surprisingly quiet. Tons of activities and restaurants in the surrounding area. Staff was friendly and helpful. View of pond behind the property was also nice. GPS directions a little confusing as they take you behind the local retailers. Will stay at this property on my next visit to Jacksonville.

8

Julie

Nov 27, 2025

·

Stayed 2 nights

Clean and well kept hotel. Each morning offered different breakfast choices. Laundry facility was clean with proper working machines. We would’ve liked to have stayed longer but the mall traffic during Thanksgiving/Black Friday was a bit much.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as good with solid variety, and some guests enjoyed the Wednesday evening social with beer, wine, and light bites. Others found breakfast inconsistent, citing cold items, limited options, or quality issues.

Related guest reviews

8

Kim

May 27, 2024

·

Stayed 2 nights

There breakfest was excellent but get there early for the bacon when it runs out you get chicken.

8

john

Aug 7, 2025

·

Stayed 9 nights

The property is in a great location close to shopping. Staff was very helpful. The only draw back we had was our refrigerator the first night kept leaking water on the floor . We informed management and they quickly moved us to another room. The breakfast is questionable. Not much to it. It seems like everytime we ate it . It was always cold. They could certainly do a better job in this area. Other than those two things it was good stay.

10

David RL.

May 2, 2025

·

Stayed 1 night

Wednesday night, we also stayed here. They had all kinds of food delights, free beer and wine and a happy atmosphere. Lived it!

10

Linda

Mar 19, 2025

·

The only complaint we have are the pillows, they are so flat not even folding them in half made them comfortable for sleeping, the daily breakfast was great lots of choices and the Wednesday happy hour was a nice surprise, free wine, beer, soup and salad plus cheese, veggies, fruit and dessert, plus all the staff were very friendly and welcoming, i highly recommend this hotel

8

Ronnie

Oct 8, 2025

·

Stayed 1 night

Only complaint breakfast is Terrible n some of appliances in the room didnt work. Other than that no complaints wonderful place to stay

6

Girlie

Oct 8, 2024

·

Stayed 2 nights

The breakfast maybe free but it’s not competitive with others..The only great thing about your motel is the area, otherwise, will not book again..

10

DEBBIE

Nov 18, 2025

·

Stayed 1 night

Clean room, great breakfast

8

Mellonie

Apr 30, 2024

·

Stayed 1 night

The hotel is in a good location near shopping and restaurants. The room was very clean but the air conditioner made a lot of noise. At breakfast there is was no breakfast meat of any kind. Very disappointed about that.

10

Jeremy

May 26, 2025

·

Stayed 3 nights

The pool is warm and goes to 5 feet. They always have waffles with all the kid toppings (chocolate chip, whip cream, Carmel sauce, etc…). Different types of yogurt, boiled eggs, bagels and muffins. They change up stuff like scrambled eggs, biscuits and gravy, bacon, hash browns, sausage patties and sausage links… The rooms were cozy with a comfortable bed. The employees were always nice and helpful… We will stay there again next time we stay in Jacksonville!

10

Thomas

Dec 1, 2025

·

Stayed 1 night

Great Staff, good breakfast, got in late and left early. I'll stay there next time we need to go back to the Mayo Clinic.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14 $180	15 $159	16 $162	17 $121
18 $113	19 $120	20 $177	21 $177	22 $178	23 $118	24 $113
25 $113	26 $156	27 $178	28 $178	29 $174	30 $113	31 $113

Su	Mo	Tu	We	Th	Fr	Sa
1 $113	2 $113	3 $113	4 $116	5 $114	6 $113	7 $113
8 $113	9 $113	10 $114	11 $113	12 $114	13 $113	14 $113
15 $113	16 $134	17 $149	18 $113	19 $113	20 $115	21 $113
22 $115	23 $97	24 $97	25 $99	26 $115	27 $151	28 $125
29 $115	30 $132

Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.

Prices for Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Studio Suite, 1 Queen Bed

Suite, 1 King Bed, Bathtub

Suite, 1 King Bed

Studio, 1 King Bed (Mobility & Hearing, Roll-In Shower)

Studio, 1 King Bed (Hearing)

Studio Suite, 2 Queen Beds

Studio, 1 Queen Bed

Suite

Suite, 2 Queen Beds

Suite, 1 King Bed, Bathtub (Mobility & Hearing)

Suite, One King Bed

Room, Multiple Beds, Bathtub

Guest reviews of Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.

Prices for upcoming dates