Comfort Inn Horn Lake - Southhaven

Adjust your door closers so the door doesn't slam behind you-neighbors come and going allup and

Room was spacious and clean. Bedding was nice, crisp and comfy mattress. We were right back exit door to parking lot and the door slammed shut and was very disruptive. It needs repaired so it closed softer.

Hotel is out of date and the elevator is filthy. The coffee machine doesn’t work. The TV in our room was unplugged. The guy at the desk was working solo so we had to wait a good 30 minutes to get checked in. Not a big deal but this hotel was $170. Not what I was expecting for the price. I’ve stayed at much better Comfort Inn’s for much cheaper.

Upon entering the front door, i was impressed. The front lobby is clean and smelled very pleasant. The receptionist was very friendly and helpful. The pool is indoors and functioning. The bed is comfortable. The room is very clean. The bathroom is stocked with an assortment of Dove products. I am enjoying my stay!

I booked this hotel for the pool access. However upon arrival I was told the pool closed on labor day. The staff went above and beyond to allow us access to the pool. Great customer service!

Comfort Inn is a very good hotel. Secure parking, friendly staff, and comfortable rooms.

We noticed a lot of broken glass in the parking lots. Found out 6 cars were vandalized the night before so we did not stay there.

The key machine was broken, so they had to let you in the room. Long black hairs in the shower

The staff were over the top friendly, beds were comfy, rooms were clean and air conditioning was cold just like we like it. The pool was great, my kids had a blast. They have 2 grills and we were able to grill by the pool. Their breakfast was good.. I recommend this place for sure if you’re in the area.

The pool was nasty hadn’t been cleaned.

Not fancy, but safe, clean and quiet. Staff excellent and available. Well done!

Nothing fancy but room was clean and hotel was quiet. Breakfast attendant was great! Fixtures in bathroom in need of some small repairs. Pleased with our stay!

We are not hard to please but the the level of cleanliness was very substandard. Human hair on the arm of the couch, on the closet floor and on the bathroom counter. Hallway and bathroom floors were sticky. Couch had burn hole and stains such that we wouldn’t sit on it. Couldn’t open the safe. Asked front deck for help and nobody knew how to open safe. We found a pair of socks on the floor beside the safe that had been there for quite some time based on the amount of dust and hair on them . We were greeted by a staff member that made us feel like we were interrupting something more important. We are not the complaining type so we put up with it for two nights. Probably won’t stay at a Comfort Inn again.

Furniture was beat up. Bed was ok. Cleanliness was terrible: hair in the bathtub, prior guest’s used soap was still in the bathtub, floors were absolutely nasty turning feet and white socks black. Floors everywhere on 1st floor and in the elevator were sticky.

Clean, staff was friendly, good breakfast

Our room was dirty. I see the bed had not been vacuumed and you could see crumbs and coins. Light switches had a red color all over it. Our key card would only work when it wanted too. Had to go to the lobby twice to get it fixed. The lady (didn’t get her name) that worked the breakfast was so sweet. The front desks workers weren’t that friendly. We will never stay there again.

Very clean and hospitable

The room was clean. The hotel was clean. The breakfast was good. The staff was polite.

The location is convenient to the interstate, shopping, and dining. I appreciate reduction in labor but the place was very dirty on Friday. The first room was not clean (trash on the floor) and had a very MUSTY odor. Staff was accommodating in moving us. The entire place smelled of mildew which was covered by fabric softener sheets in the hallway vents. My room had a plug in that needed to be refilled.

I have been staying at Comfort Inns since 2010 and always felt safe and comfortable until the last two times i stayed there. The sheets on my bed were wrinkled and stained. There was old wet soap and an empty shampoo bottle left in the tub from the previous customer. There was no coffee pot with the coffee maker. the fire alarm had no cover and there were wires hanging out of it. There was no one at the desk for check out at 10AM. we were in room 104.we are not inclined to ever stay at this hotel chain in the future.

The location was great for us and overall nice place to stay.The air conditioning wasn’t cold and had a broken chair in the room, but other than that, we enjoyed the stay

This hotel is showing its age. The room was pretty small, but was big enough for overnight. Small pillows are terrible. Not comfortable. Breakfast bar was okay. No items in the cooler, yogurts, etc. Toaster didn't toast on one side. It was a good thing that the tub had a grab bar. The floor of the tub was very slick. We had to put a hand towel down to stand on.

Disappointed in condition of room. Room had an odor and sofa was smelly and stained. Safety lock was busted off door and furniture was damaged.

The room smells horribly of staleness (maybe dog?), there are many furniture items damaged, the tv doesn't work, sooo many stains on chairs/furniture and carpet. It was a "convenient" stay for the evening, but definitely would never do it again or recommend it!

Great bed and sheets.

Super comfortable clean bed with lots of comfy pillows. Quiet after long day of travel even though close to the highway. Lots of restaurants nearby.

Hotel is out of date and the elevator is filthy. The coffee machine doesn’t work. The TV in our room was unplugged. The guy at the desk was working solo so we had to wait a good 30 minutes to get checked in. Not a big deal but this hotel was $170. Not what I was expecting for the price. I’ve stayed at much better Comfort Inn’s for much cheaper.

Hotel was dirty, we booked a room with a foldout couch because there was 4 of us. The room had a couch but the room was so small the bed was too close to the couch to get the fold out bed out. Went to the front desk and was told they’re fully booked and didn’t have anything else. I asked for a refund and then they miraculously had another room available. Don’t stay here!

Great place to stay. Room was clean, and bed was comfortable.

Booked this hotel because the room was advertised as a king bed with a pull out couch. I always search out this option for a room as it is the most comfortable arrangement for my husband, teenage son and myself. When we checked in, I guess, technically that was the room we got… except there was not actually enough space to pull out the couch. When I attempted to pull it out, the couch mattress was disgusting, and no additional linens were provided for it. Had my reservation been refundable, I would have gone elsewhere. We went back to the front desk, hoping they would have a room where you could actually open the advertised couch, but all they offered was to move us to a room with 2 queen beds, which makes for an uncomfortable night. But, we accepted it. The smell in the new room was terrible, but we stayed there. Will never stay at a Comfort Inn again… wish I had not stayed there last night.

Great staff!

My attempt to confirm my room request prior to check-in turned into a frustrating ordeal. What should have been a simple phone call to ensure I had the type of room I needed escalated into a heated argument with the front desk staff. Despite clearly specifying my requirements for multiple beds and a room on the top floor, I was met with resistance and unhelpfulness from the staff. This unnecessary confrontation caused delays and left me feeling exasperated even before arriving at the hotel. Upon finally checking in, I discovered that despite my specific request for multiple beds, I had been assigned a room with a single bed. To add to the disappointment, the room emitted a foul smell, which made my stay all the more unpleasant. It was disheartening to see that my initial efforts to communicate my preferences had been disregarded, leading to a subpar experience from the outset. The lack of professionalism and attentiveness displayed by the front desk staff was particularly disappointing, as their behavior significantly impacted my stay. In hospitality, clear communication and fulfilling guests' requests are essential, yet in this instance, these basic expectations were not met. The inconveniences and frustrations I encountered could have been easily avoided with better customer service and attention to detail. Effective communication and customer service in the hospitality industry should never be met with a confrontational dispos without the compassion for the guest

The customer service and the friendliness of the staff was everything!

I like the quietness of the property , its location close to where I needed to be. Was a little bit turned off at the end on charges and the lack of communication about the issue

Quiet, friendly/helpful staff, good breakfast

I booked this hotel for the pool access. However upon arrival I was told the pool closed on labor day. The staff went above and beyond to allow us access to the pool. Great customer service!

Friendly employees, lobby hospitality, breakfast was great. There was popcorn and water available in the lobby. Above and beyond standards.

Enjoyed our stay. Friendly staff. Great breakfast.

My reservation was canceled before I got to the hotel because I used a third party (Expedia) to book my reservation. They did not honor the pay at property request. They ran my credit card for both rooms before I got there. It was declined because I was going to use my bank card once I got to the hotel. My rooms were not the only ones canceled from the conference. So far I have been told that 8 rooms were canceled and that's just the ones i know about. I had a group of 6 ladies attending a conference for 5000 ladies, and we had no where to go after the cancelation. Thankfully one of the ladies had a relative nearby. NOT HAPPY

Lobby was nice and was person on duty. It did take long time to check us in because our room was given to someone else. Hallways were hot and smelly. Room was fair. Bathroom floor was dirty, stains on bedding.

The location was great for us and overall nice place to stay.The air conditioning wasn’t cold and had a broken chair in the room, but other than that, we enjoyed the stay

Good place for the price. Pretty quiet even though right next to the Interstate. Lots of places close by to eat & shop. Bottom line, we'd stay there again.

Very clean and close to everything

The location

Super comfortable clean bed with lots of comfy pillows. Quiet after long day of travel even though close to the highway. Lots of restaurants nearby.

Being close to the Interstate is good, but has occasional commercial airplane flyovers.

Convenient with so many restaurants and stores close by and quietness and didn’t have a lot of tourists

Easy on and off major interstate.

Decent hotel. Location can be hard to get out of because of heavy traffic.

I LOVE THE CLEANINESS, QUIETNESS AND THE EASY ACCESSIBILITY TO THE MANY RESTAURANTS AND STORES IN THE AREA

One night stay and it was just perfect. Clean, economical, good breakfast!!

We arrived on a Sunday and our bed sheets looked like that they are not changed only straighten. The bathroom products were all opened already or even empty. Breakfast was a challenge as the toast had mold on it and the juice was empty all sorts not just one. On request it was fixed but this makes it not more trust worthy. The cabinet in the room was broken on one side and the door was off the hook. Overall no recommendation!

Lot of late night noise. There were ants all over the breakfast bar area. They ended up all over the front of my husband’s shirt when he accidentally leaned against the counter. I spoke to the front desk attendant about it but she didn’t seem concerned.

Quiet, friendly/helpful staff, good breakfast

Nothing fancy but room was clean and hotel was quiet. Breakfast attendant was great! Fixtures in bathroom in need of some small repairs. Pleased with our stay!

Clean, staff was friendly, good breakfast

Enjoyed our stay. Friendly staff. Great breakfast.

i liked the easy check-in and I felt safe. i thought the staff at front desk could have been more approachable. I did not like the breakfast!

The room was clean. The hotel was clean. The breakfast was good. The staff was polite.

Great price! Breakfast was good enough. More than just toast and bagel. Eggs & sausage