The Marco Hotel Lake Charles

out of amenities that they said they had to provide for us and the pool that’s supposed to be so spectacular is frigid. Also, there are no plugs in the bathroom and that’s where the only mirror is layout of room very poorly designed.

This property is undergoing renovations, so it's not super shiny at the moment but you can tell it's moving in that direction. Our room was clean with no complaints. The area is still a little beat up following Hurricanes Laura and Delta, but the dowtown area which is walking distance away was alive. There is a GREAT Celtic pub (McFarlane's) a block from the hotel. Good music and food!

Clean room has indoor pool friendly staff

Even though the hotel had recent renovations, it was overall dirty. The fitness center had equipment that was broken and was in disarray. The interior of the hotel was dirty and smelled bad. Despite these shortcomings, the staff was very nice and helpful throughout our stay. Outside during the night, there were a group of men smoking marijuana and I didn’t feel safe with the seedy vibes. I’ve stayed in this location whenever I was visiting family for the holidays , about 20 years total. I feel like the hotel has so much potential given the beautiful location. I would definitely stay again if some upgrades were completed and security was added.

Nice place completely renovated

The size of the room was amazing just wished that it had a tv in the sitting room and maybe an actual sofa. The bed was uncomfortable for my husband and I both. The a/c made noise all night long. I understand that this hotel is being remodeled but they need to make sure everything is ready. The elevator needs some major work

Excellent for the price. We stop there driving from Fl to Tx. Two good beds at the bedroom and a hall with a desk, a sofa, small refri, microwave and coffee maker. Breakfast included, nothing special but was ok. The hotel also has a small gym. I warmed up there before going to run around the lake (treadmill needs maintenance, I reported). It also has an indoor pool. I didn’t go there, so I cannot evalue it

Good stay overall, pool was not heated and other guests were obnoxious but we talked to the guy at the desk about it. Rooms are not soundproof and with our room next to the elevator we could hear every time it dinged in our floor.

I liked the clean recently renovated rooms. I disliked that both pieces of cardio equipment in the gym were broken. The air conditioner in the gym was broken, and the free breakfast was bad. They ran out of coffee and had a very small selection

Staff was very accommodating. We did ask to be moved to a different room bc of a loud grandmother with her grandchild. I did smell marijuana coming from that room with the door wide open. The room we were in had a jump in the middle of the floor and I am disabled so we asked to be moved for a few reasons. We were moved immediately and upgraded to Suite without asking. We enjoyed the pool although, there was’hair’ floating in the water. Leaks from the rain are expected as, there is a mesh type ceiling in some areas. It is an indoor pool. Plenty of chairs, tables, chaise lounges, outdoor setting, picnic tables. The breakfast was fantastic. They served cereals, juices, milk, grits, mini waffles, sausage, eggs, toast and a few other extras. I asked for a bathing chair and it was brought to our room. The shower is amazing, roomy and convenient. Toiletries provided are good products, Tea Tree. Good for the skin and the hair! Outside ground are well kept. Parking and Handicap parking is plentiful. Outside access is available with Key card entry. Vending and Ice machine are available. We enjoyed our Lakeside View Suite. I stayed at this same location years ago. It was not as pleasant as this stay with, new ownership and management. GIVE THEM A TRY!

Very clean

This hotel has renovated rooms, which were very clean, and I appreciated that the windows could open. The hallways and the elevator smell truly awful, but luckily the rooms don’t have the same smell. They’ve made nice looking bathrooms but the shower has such bad water pressure that it’s hard to rinse shampoo off. All this said, it’s not an expensive hotel, but I can’t help but wonder if all the excellent reviews on T.A. might not be from actual guests (they are mostly from people where it’s their only review), so beware.

Found bedbug, towels, bed sheet dirty

Room smelled like had been doused in Clorox. Hard to breathe in the room.

Very clean, staff was amazing! Big shout out to Corey, made us feel welcome. Great view. We will be back!

The room was very roomy and clean. The smell of bleach was slightly overwhelming, but not awful. It was nice. Staff was friendly. Check-in was quick and easy.

Great location. Very clean and freshly renovated.

Our stay was excellent. The staff was very courteous, and the rooms were clean.

the lobby and hallway smelled funny. i’m not sure how to describe it but it was old and mildew? but masked with fresh linen smell. the room was fine. nothing special. not dirty but definitely not something to brag about.

Location was beautiful. Hotel seemed nice but mold in the bathroom and bed has a metal springs sound with all movement.

Management was nice. Poorly designed Separate sink area with shower and toilet Together . No place to hang or place clothes or towels in toilet.

This hotel was clean and has been newly remodeled. We had trouble with the WiFi and breakfast offerings were limited.

The room had recently been remodeled… by the lowest bidder. Floors were not clean, molding was not finished, paint on door and molding, the space by the air conditioning unit wasn’t even complete by the wall. The layout of the room was confusing and odd. The vanity was at the foot of the bed… giving no privacy. The center or the room was split with a half wall… leaving the tv blocked and not able to be turned toward the bed. I will say the bed was comfy but I won’t be back.

The size of the room was amazing just wished that it had a tv in the sitting room and maybe an actual sofa. The bed was uncomfortable for my husband and I both. The a/c made noise all night long. I understand that this hotel is being remodeled but they need to make sure everything is ready. The elevator needs some major work

Very clean, staff was amazing! Big shout out to Corey, made us feel welcome. Great view. We will be back!

Typically, I steer clear of reviews, but I felt this one was warranted. The staff was accommodating, so that is a plus. The hotel is a work in progress. The room was nice, but the hot water was nonexistent. It got warm at best. Check-out requires improvement. My flight left super early, so I had to check out early in the morning. Nobody was at the counter or available, so I left my room key (with room number) behind the counter. I received an automated message later that day (after 5 pm) stating that I needed to check out by 11 am and to reply to confirm. No receipt or anything following. I will end with this, though, the staff during normal hours were professional and accommodating, even allowing an early check-in. For the price, the room was ok. Improve the hot water and enhance the checkout process for a better overall experience.

Beds were a little hard but that's typical for a hotel. The room was beautiful and staff was super friendly! Highly recommend and we'll stay again if in the area!

Cimfy beds

Good stay overall, pool was not heated and other guests were obnoxious but we talked to the guy at the desk about it. Rooms are not soundproof and with our room next to the elevator we could hear every time it dinged in our floor.

The room was very roomy and clean. The smell of bleach was slightly overwhelming, but not awful. It was nice. Staff was friendly. Check-in was quick and easy.

I was in a bit of a crunch, needing a place to stay on a last minute situation. Sierra, the lady at the front desk was so nice and accommodating to my situation. She went above and beyond to help me out. I will definitely stay here again and I highly recommend The Marco Hotel. It is in a great location with beautiful views of the lake.

Everything was amazing & beyond my expectations. We felt very welcomed & treated like a priority.

Very clean, staff was amazing! Big shout out to Corey, made us feel welcome. Great view. We will be back!

The Hotel was very convenient to everywhere we were trying to visit and the view was great to me. We had a small issue and the front desk guy fixed it immediately and we were pleased with everything after that.

Typically, I steer clear of reviews, but I felt this one was warranted. The staff was accommodating, so that is a plus. The hotel is a work in progress. The room was nice, but the hot water was nonexistent. It got warm at best. Check-out requires improvement. My flight left super early, so I had to check out early in the morning. Nobody was at the counter or available, so I left my room key (with room number) behind the counter. I received an automated message later that day (after 5 pm) stating that I needed to check out by 11 am and to reply to confirm. No receipt or anything following. I will end with this, though, the staff during normal hours were professional and accommodating, even allowing an early check-in. For the price, the room was ok. Improve the hot water and enhance the checkout process for a better overall experience.

I would have gave full stars but when we arrived the lady was not there to check us in and didn’t really give a heartfelt apology of why she wasn’t . I hate when hotels do that sorry. Have someone there to check us in ok. We’re tired and we had a long drive

Friendly staff and clean, great place to stay near the water and lighted walkway acro the street.

Let's begin with check in...front desk clerk who said she was the mgr had a crying baby with her. Very unprofessional, however she was nice, but preoccupied with baby . Walked in room and almost slipped because floor was warped(maybe foundation was shifting). Door had to be almost slammed to close, and restroom door would not close good. Bed was making squeaky sounds, but was comfortable. Room was clean, AC worked well. Breakfast was subpar, had to wait 10 minutes for someone to come to desk to ask about lack of food out, then they came back with barking dog...they said they were working on getting sausage cooked. Very unique experience. Spent 1 night.. enjoyed the beautiful view of lake across street, which was best part of our stay.

Hotel was nice. Breakfast was great. The two ladies who work the front are amazing and truly went above and beyond

Everything was great. We had an issue with a flight connecting to Lake Charles and hotel was very accommodating.

This has got to be the best location in Lake Charles for a hotel. The other Lake Charles Hotels are far from downtown. Staff was good, very inviting, hotel rooms was very clean.

This property is undergoing renovations, so it's not super shiny at the moment but you can tell it's moving in that direction. Our room was clean with no complaints. The area is still a little beat up following Hurricanes Laura and Delta, but the dowtown area which is walking distance away was alive. There is a GREAT Celtic pub (McFarlane's) a block from the hotel. Good music and food!

Easy access off of I-10. Good night sleep. Clean and friendly. Beautiful boardwalk across street.

We had a great stay! The location was great for a couple reasons. It was an easy on and off Interstate 10 and across the street from the lake. There is a paved path along the lake which made both a great evening and morning walk. The breakfast was just mediocre.

Close distance to the LC Event Center.

Friendly check in . Close to casino and across from lake. Great price too

This is our go to spot each time we visit Lake Charles. Its right across the street from the lake and its beautiful.

Friendly staff and clean, great place to stay near the water and lighted walkway acro the street.

Let's begin with check in...front desk clerk who said she was the mgr had a crying baby with her. Very unprofessional, however she was nice, but preoccupied with baby . Walked in room and almost slipped because floor was warped(maybe foundation was shifting). Door had to be almost slammed to close, and restroom door would not close good. Bed was making squeaky sounds, but was comfortable. Room was clean, AC worked well. Breakfast was subpar, had to wait 10 minutes for someone to come to desk to ask about lack of food out, then they came back with barking dog...they said they were working on getting sausage cooked. Very unique experience. Spent 1 night.. enjoyed the beautiful view of lake across street, which was best part of our stay.

Great location... nicely updated.

Lovley property, had a very comfortable night at this hotel and was impressed by the friendly service, delicious breakfast, and spotlessly clean rooms. My new favorite hotel in Lake Charles

This hotel was clean and has been newly remodeled. We had trouble with the WiFi and breakfast offerings were limited.

We had a great stay! The location was great for a couple reasons. It was an easy on and off Interstate 10 and across the street from the lake. There is a paved path along the lake which made both a great evening and morning walk. The breakfast was just mediocre.

Room was nice but the breakfast was subpar. I needed up going to Waffle House.

Excellent for the price. We stop there driving from Fl to Tx. Two good beds at the bedroom and a hall with a desk, a sofa, small refri, microwave and coffee maker. Breakfast included, nothing special but was ok. The hotel also has a small gym. I warmed up there before going to run around the lake (treadmill needs maintenance, I reported). It also has an indoor pool. I didn’t go there, so I cannot evalue it

Nice property good breakfast options was included.

I liked the clean recently renovated rooms. I disliked that both pieces of cardio equipment in the gym were broken. The air conditioner in the gym was broken, and the free breakfast was bad. They ran out of coffee and had a very small selection

Let's begin with check in...front desk clerk who said she was the mgr had a crying baby with her. Very unprofessional, however she was nice, but preoccupied with baby . Walked in room and almost slipped because floor was warped(maybe foundation was shifting). Door had to be almost slammed to close, and restroom door would not close good. Bed was making squeaky sounds, but was comfortable. Room was clean, AC worked well. Breakfast was subpar, had to wait 10 minutes for someone to come to desk to ask about lack of food out, then they came back with barking dog...they said they were working on getting sausage cooked. Very unique experience. Spent 1 night.. enjoyed the beautiful view of lake across street, which was best part of our stay.

Hotel was nice. Breakfast was great. The two ladies who work the front are amazing and truly went above and beyond

It wasn't safe,dirty, no house keeping when you needed; also the breakfast was awful.