Park Royal Beach Ixtapa - All Inclusive

I don’t like Kids on adults pool

This was our second time at this location. First time was great we went with a family member who had. A Clue Membership” which by the way if you have it they treat you amazing! We didn’t have the membership FYI. This time We had a horrible experience. First day we didn’t get our rooms until 6pm check in was at 3 ( side note I paid for 3 rooms I have a party of 7) we walk into room number one there was a maintenance guys fixing a leak. We have to go back down to reception they say”we are almost done” ok. We started our first day at 7:00pm wasted our time. Day 2 we had an amazing time but not at the hotel. We get back to the hotel at about 5 there were puddles of water everywhere in one of our rooms. My families clean clothes was all wet. Water made its way to the closet. We call down to reception they sent someone to “fix it” again we had to share a room while they “fix it.” I asked for a new room they said, no! But they did wash the wet clothes. Day 3 again some issues. I wasted time arguing until they finally gave us a new room. Everyday we had the same issue with the same room. It was always was getting fixed. I just wanted a new room From the beginning and to enjoy my vacation. Manager did send an apology letter as well as a bottle of wine with some fruit, but honestly they should have given us another room.

Can use more fresh fruit and vegetables

Food was okay! What i did not like is only two elevators were working. There was a lot of people waiting in line. Pool was not too clean. And overall it really sucked because thanks to airline Aeromexico we lost a day at the hotel.

Great service and hotel