Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary.

What is the location of the property in relation to key landmarks?

The hotel is located in the historical district of Richmond, within a 5-minute drive of Old National Road Welcome Center and Richmond Mall. It is approximately 1.9 miles from Hayes Arboretum and 2 miles from Glenn Miller Park.

Does the property have a swimming pool?

Yes, the hotel features an indoor swimming pool. The operational hours are not specified, but it is available for guests to enjoy.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, though the minimum age for free stays is not specified.

Comfort Suites Richmond East

What guests think

At Comfort Suites Richmond East, travelers highlight very clean facilities and friendly staff, with many praising the complimentary breakfast, while noting occasional gaps in breakfast replenishment, periodic pool closures, and issues such as slow check-in, hallway noise, or mix-ups.

Guests also like the outdoor patio with fire pits and find the fitness room useful, though parking can be inconvenient during paving or when spaces, including accessible ones, are limited. Suites are notably spacious and comfortable; location is convenient off the highway with several restaurants nearby, and overall you can expect a good value stay with a few operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor patio with fire pits and the fitness room earn positive remarks. However, the pool is sometimes closed or cold, and parking can be inconvenient during paving or when spaces, including accessible ones, are limited.

Related guest reviews

10

Ashley

Apr 14, 2025

·

Stayed 1 night

This place was CLEAN and the staff was super friendly. The pool was a bit smaller than I expected, but it was heated!

2

Rose

Jul 4, 2023

·

Stayed 1 night

We specifically booked this hotel for the pool. After checking in found out the pool was closed. Very disappointing for grandkids after day of travel

10

Kelly

Aug 5, 2024

·

Stayed 2 nights

They need to address the pool area at this property. It’s a fantastic hotel, but my son slipped and fell in the pool area two years in a row now. I would suggest they get wet mats for around the pool area, but otherwise really wonderful overall.

8

Daniel

Jan 3, 2025

·

Stayed 1 night

Beautiful, clean, comfortable hotel. When I filter on hotels.com I expect to see and enjoy what I filter for. Once again, wanted a pool and this one said it had one. Checked in and front desk said pool was unavailable. Not very happy about that, but enjoyed our stay anyway. Breakfast was nice too.

8

Tammy

Sep 22, 2025

·

Stayed 2 nights

The parking lot had been 1/2 paved and there was no handicap parking available

10

Emily

Jun 11, 2023

·

Stayed 5 nights

Very clean, beds and pillows were super comfortable. Pool was closed unfortunately but everything else was great!

10

patricia

Jul 1, 2024

·

Stayed 2 nights

The room had everything you would need, very thought out from the desk, couch, ottoman, open closet with plenty of hangers, separate cell phone charger shelf, microwave and mini fridge. The fitness room had treadmill, elliptical, stationary bike and weight station. The pool was nice, open shower to use before & after, lots of towels. And the outside patio with multiple gas fire pits was also well done. Definitely my place to go on my next visit. I recommend this hotel over all the others (and I stayed in most all in that area). Kudos to the manager running this hotel!

10

Lisa

Oct 13, 2024

·

Stayed 1 night

Newer property with modern look. Outside area was lovely w with seating and firepits. The rooms are spacious and modern. This is a lovely property.

8

Schaunelle

Apr 20, 2025

·

Stayed 3 nights

Indoor Pool was closed the whole time.

8

Lavonda

Aug 10, 2025

·

Stayed 2 nights

Its a great place, nice clean, we always stay here when in Richmond for Family Reunion. Kids where disappointed the pool was closed, but other than that, it was Great.

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Cleanliness

Reviews frequently describe the property and rooms as very clean and well maintained. A minority note lapses such as poorly cleaned bathrooms or surfaces and inconsistent housekeeping follow-through.

Related guest reviews

4

MACHEA

Nov 24, 2025

·

Stayed 2 nights

The bathroom was not clean-i showed pictures to person at desk. she gave me cleaning products bec i did not want to move rooms and she was the only person at the desk. the TV remote was not working - i had to bring it to front desk to change batteries with a second person! I did not have breakfast and I checked out a day earlier.

10

Barbara

Oct 26, 2025

·

Stayed 1 night

Everything was great. The rooms were immaculate

10

Navneet

May 5, 2024

·

Stayed 1 night

There were some soda stains on the counter when I checked in and it got all over my stuff. It would be nice if the staff kept.an eye out for that. I am sure it was a prior guest but still.

6

Daniel

Aug 25, 2024

·

Stayed 1 night

A few things. Window blind did not work. The ledge on the window had peeled up paint and plaster. But worst was the shower curtain had black spots and a large yellow stain across the bottom. Breakfast was not good however the girl tending it was very nice. Hotel needs to pay more attention to detail.

8

Bridgiette

Sep 23, 2024

·

Stayed 1 night

We stayed 1 night. The room Was fine however the bathroom was not clean. Floor was sticky and had hair on it. The shower doors were smeared as was the mirror. Not the best at all.

8

Danielle

Feb 17, 2025

·

Stayed 2 nights

This place was fairly new. It was extremely clean and smelled clean which we truly appreciated. Our room was very nice and the bed was so comfortable. The staff was very friendly, and polite. The only downfall that we found was the water pressure.. it was awful. The shower wasn't cleaned thorly, (there was hair in the shower) but we always go in and wipe everything down before we touch anything, anyway. I would definitely recommend this place though. Nice, quiet, clean and comfy..

10

Breanne

Nov 21, 2025

·

Stayed 1 night

The hotel was very clean and welcoming. The staff was friendly and a tentative. The rooms were clean and the beds were comfy. There was a very big selection for breakfast. The pool was not too cold. Overall a very excellent stay.

10

John

Dec 24, 2025

·

Stayed 1 night

This is virtually a brand new hotel, so it is very clean and looks cheerful and modern. Rooms are spacious with all needed “facilities”, baths esthetically pleasing. We particularly liked the staff, including the front desk and especially two chefs at breakfast who made custom order eggs!

8

Stephen

May 3, 2024

·

Stayed 2 nights

Under microwave was dirty and no shower curtain but we did get one within ten mins once we asked for one. Staff was super friendly and nice with the laundry stuff too as the washer was leaking but working on getting fixed.

10

THOMAS

Aug 27, 2025

·

Stayed 1 night

Hotel is very nice and clean. Staff excellent on check-in and helpful when asked.

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Rooms

Suites are consistently spacious, modern, and comfortable, with many guests finding them quiet and well laid out. Some mention noise from hallways or music, weak shower pressure, or unreliable Wi‑Fi.

Related guest reviews

10

Lionel

Sep 28, 2023

·

Stayed 1 night

Brand new hotel … very nice! Nice pool too. Room was nice. Bed and pillows very comfortable. Large walk-in shower!

10

Richard

May 5, 2025

·

Stayed 1 night

Wonderful new hotel in 2025 with enormous rooms and a big tv.

6

Tony

Aug 25, 2025

·

Stayed 1 night

I've stayed there 4 times in the last two years, but this time they had muzak very loud outside after 9 until the morning. The speaker was right by my window. I asked the front desk if they could turn it down outside, but I was told she couldn't. It was extremely annoying causing me to lose sleep. I will stay there again, but my room must be on the other side

4

James

Mar 30, 2024

·

Stayed 3 nights

I have stayed at this property twice and the internet is always broken.

8

NICK

May 30, 2023

·

Stayed 1 night

Very noisy with rooms above

10

Paula

May 31, 2025

·

Stayed 1 night

Nicely appointed rooms. New look and feel.

8

Jude

Oct 2, 2025

·

Stayed 1 night

Room was spacious and clean. There was some noise from nearby music late at night, but otherwise a perfect place to stop while driving across the country. The breakfast was great.

10

Lindsay

May 13, 2025

·

Stayed 2 nights

The rooms are very spacious and comfortable. The hotel is very new and has a nice lobby and sitting area. The outdoor space is also very nice.

10

John

Dec 24, 2025

·

Stayed 1 night

This is virtually a brand new hotel, so it is very clean and looks cheerful and modern. Rooms are spacious with all needed “facilities”, baths esthetically pleasing. We particularly liked the staff, including the front desk and especially two chefs at breakfast who made custom order eggs!

8

Daniel

Nov 13, 2023

·

Stayed 1 night

New property with spacious rooms. Convenient to many stores and restaurants. The only thing we did not like on this visit was that the water pressure was very low for the shower.

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Service

Staff are widely praised as friendly, accommodating, and proactive, with multiple shout-outs to front-desk and breakfast teams. Some guests report slow or uneven check-in, room or key mix-ups, and DND/housekeeping issues.

Related guest reviews

6

Claire

Dec 30, 2023

·

Stayed 4 nights

They have very friendly staff and Steven is awesome! This is the second time that we have stayed here and both times housekeeping did not come. We had to go get clean towels, soap, shampoo, and trash bags( to pick up the overflowing trash since it was not cleaned for 3 days). With the amount of money we spent to stay this is unacceptable.

10

James

Apr 11, 2024

·

Stayed 5 nights

Steven was incredible thorough at check-in. Everybody we encountered greeted us. The included breakfast was hearty. The room was very spacious. Everything was new and in great condition. We were very pleased.

10

William

Apr 7, 2025

·

Stayed 1 night

Steve at the registration counter was excellent. He was helping someone someone on the phone when I arrived. He went to the extreme to accommodate the needs of that person. The facility appears to be brand new. Clean, modern, comfortable. In 3 years the nicest hotel we've stayed in.

10

Leslie

Jul 7, 2025

·

Stayed 1 night

On a previous trip, stayed elsewhere but this was $30 less expensive, a larger room and had great customer service. Shelby and Toni were great and Shelby even checked in later to make sure everything was up to our satisfaction. This is where I'm staying from now on.

6

GREGORY

Dec 26, 2024

·

Stayed 2 nights

My stay was okay, not great. I was there at Christmas and there were not many other guests. The TV in the room had no signal when I checked in; I called down to the front desk and the attendant came out right away and then spent several minutes trying to get batteries into the remote. I had placed the "do not disturbed sign" on the door, but two housekeepers (neither of whom spoke English and were using a translation app on their phone) were knocking on my door at 9 a.m. as I was about to get into the shower. I asked them to come back in an hour to straighten up the room, make the bed and take out the trash... which the did not do.

6

Tammy

May 28, 2025

·

Stayed 3 nights

Had it not been for the horrible customer service, I would have given a much better rating. I booked a king bed suite but was give a room with two queen beds. When I went back to the front desk, the gentleman was nothing short of rude and disrespectful. No apologies, no explanation other than the rooms were on a “first come first serve basis” and that’s “just how it is”. The hotel was very clean and had a nice breakfast. Again, I would have given a better rating but they certainly need to train their staff better on how to treat their guests. I can’t say enough how much the lack of consideration and respect for guests was, it really soured our stay. And we never did get the king bed suite that we booked months in advance. Very disappointing

10

Robert

Nov 9, 2025

·

Stayed 4 nights

The room was great, clean and comfortable. What really stood out is that Shelby at the front desk took the time to call the room and make sure everything was up to what was comfortable. As well Martin, was so kind and generous at breakfast making sure the food was hot, always available, and even offers to make some off the menu items. I've stayed here many times and every time just seems to keep me coming back.

10

THOMAS

Aug 27, 2025

·

Stayed 1 night

Hotel is very nice and clean. Staff excellent on check-in and helpful when asked.

10

Susan

Jul 21, 2023

·

Stayed 1 night

This new hotel is beautuful and comfortable. The breakfast staff are wonderful but the food options are average, nothing special. The only problem i had is that the front desk clerk had my room entered in the computer with the wrong room number and on day two of my stay, gave a key to my room to a new guest, who then opened my door and came in while I was away during the day. My belongings were not disturbed or taken, but it coukd have been bad if guest #2 was not an honest person.

8

Thomas

Sep 16, 2025

·

Stayed 1 night

Check-in took a long time but Michelle stepped in and got us taken care of!

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Location

Convenient just off the highway with plenty of nearby dining and shopping; some venues are within walking distance. A few guests felt the surrounding area was less appealing.

Related guest reviews

10

David M

Sep 12, 2025

·

Stayed 1 night

Easy to get to, friendly staff, room was quiet, up-to-date, clean and comfortable. Good breakfast with more variety than usual. This was a great stopover hotel and a pleasant experience.

10

William

May 5, 2024

·

Stayed 1 night

This property is situated in the perfect spot for on-off highway access. Spacious and comfortable rooms. Staff friendly and efficient.

10

Robert

Jun 8, 2023

·

Stayed 2 nights

Great property but not in a great area

8

Darrah

Feb 21, 2025

·

Stayed 1 night

Very clean. There's plenty of dining options nearby. Very accessible to the hwy.

10

Gary

Nov 24, 2024

·

Stayed 1 night

Newer hotel with restaurants with in walking distance. Nice breakfast options.

10

Kathy

Jul 2, 2024

·

Stayed 1 night

Great location. Lots of shopping and restaurants near by

10

Lisa M

Jul 23, 2025

·

Stayed 1 night

This is our second time staying here. First time was right after they opened in 2023. Hotel is nice. Staff is great. While it is in an area with some rundown buildings, the parking lot is clean and safe.

10

Douglas

Jun 24, 2025

·

Stayed 2 nights

Near the county fairgrounds

8

Pamela

Jul 8, 2025

·

Stayed 1 night

Close for dinner options, just off highway

10

Karen

May 7, 2025

·

Stayed 1 night

Close to highway

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AI-generated summary based on recent guest reviews

Dining

Breakfast often stands out for variety and attentive staff, with several mentions of made-to-order items. There are recurring reports of items not replenished, limited options late in service, and disappointing coffee.

Related guest reviews

10

Luella

Oct 6, 2023

·

Stayed 1 night

Check in was swift, friendly and painless. Both rooms we reserved were very clean and comfortable. This was just a quick overnight stay but we’re very glad we chose Comfort Suites. Also the breakfast provided was rave worthy. Will definitely stay again.

10

James

Apr 17, 2025

·

Stayed 2 nights

Fabulous hotel. Staff were super accommodating and attentive. Breakfast was fantastic.

6

Jennifer

Sep 13, 2024

·

Stayed 1 night

Room was big, spacious and clean. Breakfast was disappointing in terms of quality. Coffee is machine coffee which was terrible.

10

Wilbur

Jul 31, 2024

·

Stayed 1 night

Great hotel except for breakfast. Advertised as 6-10 but I was there at 9:30 & many items were out. At 9:45 when my husband who is gluten free came, there was nothing he could have but cold eggs. Person responsible was busy talking to friends. This sure tarnished our opinion of the place

10

Connie

Sep 25, 2025

·

Stayed 1 night

This was my last stop in a 10 day travel and by far the best hotel. The room was fabulous, the staff was friendly and helpful. The free breakfast was the best I’ve ever seen in a hotel. I would give this hotel a 10 out of 10!

10

John

Dec 24, 2025

·

Stayed 1 night

This is virtually a brand new hotel, so it is very clean and looks cheerful and modern. Rooms are spacious with all needed “facilities”, baths esthetically pleasing. We particularly liked the staff, including the front desk and especially two chefs at breakfast who made custom order eggs!

10

Edward

Aug 1, 2025

·

Stayed 1 night

The hotel was beautiful. Very clean, spacious. The negative was the breakfast. There was very little food for 8 am in the morning. Nothing was replenished. There was a man working in the kitchen but not replenishing any hot food. People were coming in to eat but there wasn't any thing there. A shame because the hotel was wonderful. They should be better at breakfast

10

Donald

Oct 7, 2025

·

Stayed 1 night

Beautiful fairly new hotel. Spacious king room & shower. Large amount of items for breakfast, even made to order eggs and blueberry pancakes. "Chef " Mike was very friendly. Will definitely stay again if in this area. It's a great value.

10

John

Aug 18, 2024

·

Stayed 1 night

All great except the coffee does NOT need flavor in it. most travelers just want good old regular coffee, many guest tasted it threw it out and went to McDonald’s next door

10

LaNita

Aug 5, 2023

·

Stayed 1 night

Hotel was wonderful. Staff was being trained. Person doing breakfast couldn’t keep up so at 8 am they were out of cereal, biscuits and gravy, eggs, juice, donuts , muffins etc . This was disappointing but the hotel was sold out.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $148	10 $149
11 $75	12 $137	13 $75	14 $143	15 $75	16 $201	17 $197
18 $75	19 $119	20 $121	21 $122	22 $75	23 $128	24 $127
25 $105	26 $126	27 $135	28 $134	29 $126	30 $118	31 $116

Su	Mo	Tu	We	Th	Fr	Sa
1 $110	2 $112	3 $113	4 $126	5 $117	6 $122	7 $125
8 $110	9 $113	10 $117	11 $133	12 $112	13 $80	14 $129
15 $108	16 $116	17 $118	18 $117	19 $114	20 $119	21 $137
22 $122	23 $110	24 $123	25 $123	26 $110	27 $117	28 $128
29 $110	30 $127

Comfort Suites Richmond East

About this property

Location

Room options

Suite, 1 King Bed, Accessible

Suite, 1 King Bed

Suite, 2 Queen Beds

Suite, 2 Queen Beds, Accessible

Guest reviews of Comfort Suites Richmond East

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Comfort Suites Richmond East

Prices for upcoming dates

Business details