Is parking available at the hotel?

Parking is available on-site and is uncovered. Guests must contact the property in advance to reserve a parking spot. The fee for parking is USD 10 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee of approximately USD 20 for adults and USD 12 for children. Breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, complimentary airport shuttle services are available 24 hours. Guests must contact the property with their arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The hotel offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Additionally, elevators are available for easy access to different floors.

Where is the hotel located in relation to key landmarks?

The hotel is located in Sandston, within a 15-minute drive of Broad Street and Shockoe Slip. It is approximately 8 miles from the Greater Richmond Convention Center and 8.1 miles from The National. The preferred airport is Richmond Intl. Airport, just 0.8 miles away.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool, which is open from May to September. The pool is available for guests to enjoy during operational hours.

What are the hotel's policies for guests staying with children?

Children 17 years old and younger can stay for free when occupying the parent or guardian's room and using existing bedding.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of USD 50 per night, subject to availability. Guests are encouraged to request this in advance to ensure availability.

Sheraton Richmond Airport Hotel - Comfortable Stay

Average nightly price at Sheraton Richmond Airport Hotel by month, last 12 months (USD)
Month	Average price
January	$152
February	$147
March	$184
April	$154
May	$156
June	$166
July	$156
August	$159
September	$153
October	$154
November	$172
December	$150

What guests think

At Sheraton Richmond Airport Hotel, travelers highlight the ultra-convenient location by Richmond International Airport with a frequent shuttle, generally clean, modern rooms, and many friendly staff interactions, making it a practical choice for early flights and overnights.

The on-site restaurant and bar get frequent praise, though several guests note breakfast is not included, occasional limited hours, and pricey lobby snacks. Recurring drawbacks include HVAC problems affecting sleep, sporadic maintenance issues like broken showers, and cleanliness lapses in some rooms, including reports of ants or odors. Service is often kind and helpful but inconsistent, with some complaints about front-desk handling, shuttle coordination, and unexpected parking or billing charges. Expect a convenient airport stay with modern comforts, but check details and request help promptly if issues arise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The airport shuttle is widely used, though a few report delays or list confusion; many appreciate the on-site restaurant/bar and lobby coffee. Some mention paid parking, occasional pool or hot tub issues, and pricey lobby snacks.

Related guest reviews

10

Anita

Feb 19, 2023

·

Stayed 1 night

Extremely close to the airport with shuttle service every 30 minutes. Rooms are large, very clean and comfortable with sitting area including couch, chair, desk and refrigerator. Recent renovations with modern decor. Lobby is spacious with restaurant and also a morning coffee bar with Starbucks products. Free morning drip coffee. Nicely appointed mini-store for snacks/beer/wine/toiletries. Would definitely choose this hotel again.

10

Amber

Aug 26, 2024

·

Stayed 1 night

The location was perfect! The staff were kind and personable. We were very well taken care of. Grateful for the very late night shuttle.

8

James

Aug 3, 2024

·

Stayed 1 night

I would give 5 stars but the airport shuttle was late (reserve early because it goes to several hotels in the area which can alter the schedule) and the water in the sink was lukewarm at best. Otherwise, this is a great, but high priced, hotel.

10

stephanie

Jun 21, 2025

·

Stayed 1 night

The property was literally three minutes from the airport and the shuttle went directly there. It was a perfect place to stay if you had a very early flight. The rooms were clean and bright.

10

Christina

Jul 2, 2023

·

Stayed 1 night

The staff was very pleasant - beds were comfortable - the only bummer was the hot tub was empty.

10

Jamie

Mar 26, 2024

·

Stayed 1 night

Nice airport hotel. Didn't eat at the restaurant and went to an excellent Mexican place around the corner. Pretty decent gym. Pool wasn't open because it was March.

10

Arthur

May 12, 2024

·

Stayed 1 night

Great stay...friendly staff...clean, roomy rooms...comfy beds....great location next to airport...free shuttle. You do have to pay for parking however...but overall a great stay...will definitely stay here again!

10

Yolanda

Aug 22, 2024

·

Stayed 1 night

Good hotel that is super convenient to the airport. I didn’t get to enjoy many of amenities as it was a quick trip. The people were friendly. And only suggestion I would make would be too have actual pool towels and upgrade the furniture. I do agree with some people that the snacks were way overpriced. Three dollars for a bottle of water is pretty excessive for anywhere.

10

Ana

Jul 13, 2025

·

Stayed 4 nights

Room and bathroom were very clean. They met our request of extra towels and blanket immediately. AC worked very well. All toiletries were of good quality. Ample on site parking. The restaurant was also very good, open until late.

10

Lauralee

Jun 15, 2025

·

Stayed 1 night

Customer service has been top notch. The restaurant was great.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean rooms and public areas, but repeated reports of dirty rooms, odors, and ants indicate inconsistent standards.

Related guest reviews

2

Isaac

May 25, 2024

·

Stayed 2 nights

Ants were everywhere

2

Michael

Aug 10, 2025

·

Stayed 1 night

The room had a significant amount of ants everywhere in the room.

10

Walter

Sep 16, 2024

·

Stayed 1 night

Super clean !

10

Amy

Oct 14, 2025

·

Stayed 1 night

Very clean!

10

Jeffrey

May 16, 2025

·

Stayed 2 nights

Great hotel, very clean!

2

robert

Aug 16, 2025

·

Stayed 1 night

We had to leave. The shower didnt work, the room was dirty and there was one towel.

10

Ana

Jul 13, 2025

·

Stayed 4 nights

Room and bathroom were very clean. They met our request of extra towels and blanket immediately. AC worked very well. All toiletries were of good quality. Ample on site parking. The restaurant was also very good, open until late.

6

Teena

May 23, 2023

·

Stayed 1 night

Nice shower, friendly staff, free shuttle to and from airport. The only bad was there were red stains on blankets where they were tucked in and crumbs on mattress under sheet. Bug treatment in a couple places. Had hard time sleeping afraid of bed bugs and other bugs.

6

Salma

Sep 7, 2025

·

Stayed 1 night

Room was dirty when we first entered. Front desk fixed this issue and got us in another room.

10

James

Aug 20, 2025

·

Stayed 1 night

Property is very clean throughout, would possibly be a good idea to have bar menus available at front desk.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable with good layouts, but multiple guests report HVAC troubles, noisy units, and maintenance problems such as broken showers or sharp bed platforms.

Related guest reviews

10

Anita

Feb 19, 2023

·

Stayed 1 night

Extremely close to the airport with shuttle service every 30 minutes. Rooms are large, very clean and comfortable with sitting area including couch, chair, desk and refrigerator. Recent renovations with modern decor. Lobby is spacious with restaurant and also a morning coffee bar with Starbucks products. Free morning drip coffee. Nicely appointed mini-store for snacks/beer/wine/toiletries. Would definitely choose this hotel again.

10

Kimberly

Mar 4, 2024

·

Stayed 1 night

Very nice for an airport hotel! Rooms were big and well appointed. Lobby bar was very nice with excellent menu.

4

Thomas

Apr 16, 2025

·

Stayed 4 nights

I stayed there 4 nights. The heat never fully worked. I asked for assistance from several staff members. Your only bright spot is kenya. I'm on my way back home with a miserable cold. The solution is either shut the room down until the problem can be remedied, or fix it right away. Thank you.

4

Jasmine

Apr 9, 2025

·

Stayed 2 nights

Checked in. Was sent to the wrong room. Had to move all of my stuff and check into another room. After settling in and getting undressed to take a shower, the shower was broken. Had to get dressed and move yet another room. Very exhausting. Staff did not accommodate me for the inconvenience, staff barely cared. My second time staying at this hotel as I frequent the area for business however I think that was my last.

4

Sarah

May 13, 2024

·

Stayed 1 night

While the hotel was much nicer than most on-property hotels, we had two issues that caused us to lower our rating. First, while hotels.com advertises that the hotel has free parking, it does not. I am not the first hotel to note this discrepancy in a review. While I pushed enough to get the $10, I was annoyed that the hotel staff did not take any ownership in the problem. (Note to hotels.com staff - why not fix this issue??) Second, the mattresses are on a metal platform that extends 3" wider than the mattress. Not only did we continually bump our shins into the platform (painful!) but if a small child stumbled and hit the edge of the platform (which are incredibly knife-sharp) they would surely be cut. These platforms are dangerously designed and I would not stay here again because of them.

10

Richard

Sep 22, 2024

·

Stayed 1 night

Well planned room, great beds, no hideous hotel art (well, ok one small ugly print), very good shower, on-time transport even very early in the AM. All I could want from an airport hotel!

10

Betty

May 28, 2024

·

Stayed 1 night

Room is comfortable with a living room area and with a desk and task lighting. I appreciated the complimentary bottled water.

4

Kim

Sep 21, 2025

·

Stayed 1 night

Everything was great upon arrival, we were early (1:00 pm) & they had our room ready. We set out stuff down & I adjusted the thermostat to 70 degrees (it was 74). We then left to attend a wedding. Came back at 8:00 pm & it was 78 degrees. The thermostat was “programmed”. Called front desk twice before they came up. He pulled it from the wall & said he “reset” it & turned it to 67. It ran for a few hours before reaching 72. At 2:00 am it had reverted back to the “programmed” schedule (74 degrees). It was miserable. I have a thermostat that’s programmed, but this one couldn’t be “over ridden”. It was awful!!!! Wouldn’t recommend if you want sleep or need to look your best going out. Very disappointing

2

Joshua

Jul 8, 2025

·

Stayed 12 nights

Ac didn’t work for my 2 week stay They worked on it 3 times and didn’t have room to move me.. I opened it up to find it frozen no support at the front deck

10

Kevin

May 21, 2024

·

Stayed 1 night

Nice big room/suite

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly, helpful, and professional, yet complaints recur about curt front-desk interactions, poor problem resolution, shuttle coordination errors, and billing or check-in mishandling.

Related guest reviews

8

Jennifer

Jul 31, 2025

·

Stayed 1 night

We were put here when our flight was diverted. The staff were very friendly despite being bombarded with a plane full of angry passengers.

2

Kimberly

Mar 10, 2025

·

Stayed 1 night

Arrived at 12:45 for a 3p check in. I was early and didn’t mind waiting in the lobby reading my Kindle. At 1:30, they said my room was ready. Great! Went upstairs to find only one bed made (the other bed was completely stripped). When I called the front desk to explain the situation, the woman said there are sheets downstairs and I could make my own bed. I said, “You want me to make my own bed after all I’m paying?” She said no, but I would need to return downstairs and wait for another room to become available. Forty five minutes later they said the same room was now available. I’m sure the woman had me wait extra long as there is no way it took 45 min to make that bed.

6

Louise

Apr 29, 2025

·

Stayed 1 night

Mattress wasn’t great. Biggest problem was that we needed to return a car and asked for the phone number for the shuttle service and we were given the wrong number. It was actually an out of service number. So we walked from the airport back to the hotel. The front desk person wasn’t very friendly and didn’t seem able to answer questions out of the ordinary.

8

Dr. Emily

Apr 13, 2025

·

Stayed 2 nights

Nice property. Some of the staff at the front desk were a bit curt.

10

Bruce

Sep 13, 2025

·

Stayed 1 night

The Front Desk staff were great.

10

Karen

Oct 27, 2024

·

Stayed 2 nights

The staff was excellent. AB did an excellent job. Will definitely use this hotel again.

10

Tonisha

Apr 15, 2024

·

Stayed 1 night

I enjoyed my stay. The staff members were especially kind and helpful. The front desk member named AB was very welcoming, had great customer service skills along with a smile which makes people feel so much better about staying away from home. Great job to everyone as a whole!

4

Astrid

Jun 20, 2023

·

Stayed 1 night

Disappointing experience I have the general manager on camera around midnight refusing to check myself and my disabled family members including my elderly Mom in a wheelchair in . Expedia booked us a room that the Sheraton did not have available. And when I said I was going to complain about this the general manager said he was not going to check us in since I was going to complain. He said since you wanna complain, I’m not checking, y’all in.He demanded I call Expedia to ask for my money back and complain against them. He later did fix the poor and disappointing services/ reception and provided us with the type of room we had booked on Expedia and a little welcome bag the Sheraton hotel provides.He did say that the fault was with Expedia for letting us book and pay them for a room that they did not have available and told me I should complain to Expedia. But the initial interaction was with the face of the Sheraton & the initial reception was very disappointing and we were refused to check in / a stay at the hotel . And although he did attempt to fix things afterwards it doesn’t take away the first reception and refusal of service we received . The other front desk team members were friendly and professional, The hotel self is nicely decorated and close to the airport. I personally would not stay there again , nor would I recommend it to people with special needs, Based on the initial reception/ treatment we received.

10

Fuaau

Apr 8, 2025

·

Stayed 1 night

Outside of an already well-set, clean looking property, The courtesy of service, and the professionalism of the staff, accommodated by well-defined people skill needed in the front end speaks volume to what the property has to offer, and represents.

10

Qing

Oct 8, 2025

·

Stayed 1 night

A nice overnight stay. Staff were friendly and helpful, the bed was firm and comfortable. The breakfast was really nice, but I was surprised it was not included in the booking.

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AI-generated summary based on recent guest reviews

Location

Very convenient for Richmond International Airport with quick shuttle access; the area is quiet but the terminal is not easily walkable.

Related guest reviews

8

Erika Garcia

Aug 26, 2024

·

Stayed 1 night

Location

10

Soraya

Feb 2, 2025

·

Stayed 1 night

To be so closed to the airport makes everything easy

10

stephanie

Jun 21, 2025

·

Stayed 1 night

The property was literally three minutes from the airport and the shuttle went directly there. It was a perfect place to stay if you had a very early flight. The rooms were clean and bright.

8

M Caroline

Mar 29, 2024

·

Stayed 1 night

Great location for travel from RIC

10

Michelle

Jun 27, 2025

·

Stayed 1 night

Easy check in great transportation to the airport

10

Soraya

Feb 1, 2025

·

Stayed 1 night

Very close to the airport. Very nice hotel also

8

Christina

Nov 21, 2024

·

Stayed 2 nights

Property was clean and close to the airport

10

Katarzyna

Aug 18, 2023

·

Stayed 2 nights

Near the airport but absolutely not walkable. The shuttle service is convenient and very friendly.

10

David R

Nov 7, 2024

·

Stayed 1 night

Right next to the Airport. Clean, quiet, and comfortable

10

Elmer

May 12, 2023

·

Stayed 1 night

Convenience to airport.

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AI-generated summary based on recent guest reviews

Dining

Restaurant and bar quality earn frequent praise, but breakfast is not included for many stays, hours can be limited on some days, and some find prices high or breakfast underwhelming.

Related guest reviews

10

Anita

Feb 19, 2023

·

Stayed 1 night

Extremely close to the airport with shuttle service every 30 minutes. Rooms are large, very clean and comfortable with sitting area including couch, chair, desk and refrigerator. Recent renovations with modern decor. Lobby is spacious with restaurant and also a morning coffee bar with Starbucks products. Free morning drip coffee. Nicely appointed mini-store for snacks/beer/wine/toiletries. Would definitely choose this hotel again.

8

Darin

Apr 22, 2024

·

Stayed 2 nights

I was not too happy that the restaurant was closed on the weekend for dining during the day. Not really very many food options for a hotel of this size

10

Brittney

Sep 8, 2024

·

Stayed 1 night

Everyone single staff member we encountered at this hotel were so accommodating and friendly. The food at the restaurant was delicious and the bartender was amazing.

6

Latina

Nov 17, 2024

·

Stayed 1 night

The bar and restaurant service was superb

6

Janet

Jul 14, 2023

·

Stayed 1 night

the hotel is conveniently located to airport with rooms and common areas updated with a friendly and efficient check-in staff. The biggest disappoint was in the food quality of the restaurant. Nice variety of options on menu, but the quality of food was average at best.

10

NANNETTE

May 18, 2025

·

Stayed 1 night

We enjoyed our stay at the Sheraton Bonvoy by Marriott the staff was so polite the foyer, bar and dining is very nice and clean the rooms were very clean and presentable, I have nothing bad to say... they offer a buffet breakfeat that you can enjoy before you check out with a good selection of the popular breakfast foods and drinks, its a nice way to end your stay.

10

Jeffrey

Oct 27, 2024

·

Stayed 1 night

Great place. Breakfast sucks

10

Ana

Jul 13, 2025

·

Stayed 4 nights

Room and bathroom were very clean. They met our request of extra towels and blanket immediately. AC worked very well. All toiletries were of good quality. Ample on site parking. The restaurant was also very good, open until late.

10

Lauralee

Jun 15, 2025

·

Stayed 1 night

Customer service has been top notch. The restaurant was great.

8

Cecil

May 20, 2024

·

Stayed 1 night

The check in process was agonizingly slow. The Hotel did not offer a free breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $197
11 $174	12 $170	13 $195	14 $192	15 $186	16 $172	17 $146
18 $148	19 $177	20 $169	21 $188	22 $175	23 $155	24 $153
25 $154	26 $183	27 $174	28 $195	29 $174	30 $158	31 $154

Su	Mo	Tu	We	Th	Fr	Sa
1 $162	2 $183	3 $188	4 $188	5 $169	6 $178	7 $152
8 $161	9 $198	10 $200	11 $183	12 $187	13 $203	14 $149
15 $154	16 $188	17 $193	18 $183	19 $178	20 $163	21 $154
22 $161	23 $187	24 $179	25 $177	26 $175	27 $172	28 $167
29 $150	30 $198

Sheraton Richmond Airport Hotel

Prices for Sheraton Richmond Airport Hotel

Monthly average prices

About this property

Location

Room options

Traditional Room, 1 Queen Bed (Mobility Accessible, Tub)

Club Room, 2 Queen Beds

Deluxe Studio, 1 King Bed with Sofa Bed

Traditional Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Traditional Room, 1 Queen Bed (Mobility Hearing Accessible, Tub)

Executive Suite, 1 King Bed with Sofa Bed

Deluxe Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Traditional Room, 2 Queen Beds

Traditional Room, 1 Queen Bed (Mobility Accessible, Roll-In Shower)

Traditional Room, 2 Queen Beds (Hearing Accessible)

Club Room, 1 King Bed with Sofa Bed

Traditional Room, 1 Queen Bed

Executive Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Deluxe Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Traditional Room, 1 Queen Bed (Mobility Hearing Access, Roll-In Shower)

Guest reviews of Sheraton Richmond Airport Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Richmond Airport Hotel

Prices for upcoming dates