Embassy Suites by Hilton Laredo

Because of renovations many of the features were not available. The indoor pool area was never cleaned during our multi-day stay. Our room had not adequately been cleaned before we checked in. Disappointing.

There is a new charge for parking when you stay at the hotel, the parking lot is not gated or with roof, should not charge clients for this

Awesome hotel. The price was a little higher than other hotels, but it was worth it. You will feel the welcoming environment right at the moment you set your first step in it. The swimming pool and the fitness center were awesome as well.

Pool had stuff floating in it both days. No towels in pool area both days. Called for TV listing and man at front desk that checked us in not friendly. He said he’d call maintenance for the listing, not sure why and put me on hold. Hung up after holding over 5 minutes and him not coming back. Figured he had my room number so he’d get back to us, nope. The folks cleaning tables at breakfast Sunday morning were nice. Nice quiet area.

Breakfast was delicious. Bed comfort was great. Wasn’t able to enjoy the swimming pool, it was extremely cold on a 100’F day.

One elevator didn’t work on all weekend, one time we did get to our floor trough the stairs

The room was clean, everything was in working order. It was spacious and very comfortable. We had breakfast both days and the options were plenty and delicious. The staff was courteous and helpful. We enjoyed our stay. The only negative was the one working elevator - it did cause minor safety concerns.

Great place to get away from your regular routine . Calm, peaceful place to be Can't forget the indoor pool for this summer heat

Old decor, terrible bed, bar was a joke-one variety of wine and two types of beer. On positive side, large room and decent breakfast

This was a tough review for me to write. I booked this property because they said on the website “ Free Airport Transportation “. After I landed at Laredo Airport early in the afternoon and called for transportation, I get the “No one available to drive the van “. Totally unacceptable. If you don’t always have a driver, take it off the website. I was not offered the reimbursement either for me paying for my own transport. Other than that, The property is clean and the room was wonderful. Also the front desk personnel were very polite and friendly. I don’t blame them on the transportation issue, that’s bad management. Before writing this review, I left an E-Mail and phone number ( With Expedia to forward to the property ), to give them a chance to explain their side. No reply back, it’s been a month now. I’m still undecided if I will return to this property, due to bad management. DL

Room was clean! It was so quiet and comfortable.

The hotel is remodeled and you sense a good feeling of openness, the central part is nice, but the cleanness of the room was poor , I found hair in various parts of the room and bathroom and there were debris on the carpet.

It was a great stay, there was only one small problem. There was a small roach crawling on the wall in my room. Other than that, my stay was magnificent.

Very clean and al the employees very friendly. Breakfast was so delicious

Super clean.

Embassy Suites are always nice. I did find hairs, almost matted on the counter in the bathroom. The shower did not drain either so that was a little gross with standing water in the tub as you’re showering. Food was good; bed was comfy but pillows were too soft for me.

The sofabed was dirty The bathroom wouldn’t flush was messed up The breakfast didn’t have bacon hash browns !

Check in was fine and the clerk was very nice. But, when we were settling in our room we found a pair of socks from I assume the previous occupants. Then, we wanted ice and found there was no ice bucket in our room. But, what was really disappointing is the shower. The floor around the drain has shifted over time(I assume). Because every time we took a shower we had to build a wall of towels to stop the water from flooding our room. When I reported it I was told they were booked and could not change rooms and a manager would contact(no one ever did). I was then told because I booked through Hotels.com I could not get any kind of discount or refund. Again the clerk was professional even when I was upset. But, no manager ever reached out to me. Just disappointing overall.

My wife had to clean someone else’s mess that was left in the toilet.

Clean rooms

We did not have a good stay this time around. The ac unit in the bedroom made an unexpected loud sound every time it activated (extremely noisy), water seeped onto the room’s hallway floor during a shower, the excitement/ celebrations during happy hour could be heard along with anyone walking down the hall and or entering their room. I will say the breakfast was excellent.

We haven’t been there almost a year all the constructions done and it looks beautiful, but we were on the third floor and had trouble getting an Internet signal.

The location is excellent, shopping, eating out, and close to other facilities. Their AC system needs to be maintained. My room was not cold enough most of the day.

Excellent location. Breakfast buffet had a variety of food. Delicious! However, walls are a bit thin. I could hear the conversations in the next room.

Paid premium price for an old property that lacks in room amenities. No desk, no work chairs, no counter space.

Súper low water pressure. It was so inconvenient to shower as a man, and was even worse for my girlfriend. Desk Staff was basic and seemed like they didn’t like their job. The Spanish speaking maintenance and cleaning staff always smiled at me and were super sweet.

Spacious and clean room

Rooms are very big for the price.

I really like the building it was very nice, I enjoyed the bar and the morning breakfast was very good. The only thing I was not pleased with was the A/C in my room did not cool very well. The lowest the temp got to was 72.

Room is very spacious.

Staff is kind and very helpful. Always a great place to stay when we are in Laredo.

Room wasn’t ready at 3pm for check in, became available close to 6 pm No compensation or apologies given

Room was clean and the hostess at the desk was courteous and very thorough with the check in.

Pawn Chicken in I arrive 10 minutes early. The lady upfront by the name of America. Start acting real route trying to charge me $75 if to check in 10 minutes early. So she took me off the line and after that, a lot of people started coming in and she was checking them in so I stand back in line took like 25 minutes to check In and ask for to keys. And she told me she can only give me one because she has to serve the other people so that made me feel uncomfortable Because al the other people in front of me, all of them got 2 keys. Accept me

At arrival to hotel they had overbooked! Check in staff was rude and just didn’t care at all. She just said unfortunately there’s nothing we can do didn’t even offer to help find another hotel. We had an event so we had to get dressed in a gas station bathroom and drive 3 hours to get home st 4:00am.

Great staff 👍 👏 👌 🙌 😀 ☆☆☆☆☆

Every time we stay at Embassy Suites, we have a pleasant and enjoyable time. Staff is always friendly and willing to assist at all times. I highly recommend Embassy Suites.

Staff was very friendly

We have stayed numerous times at Embassy. This was the first time I was not pleased. I requested early check-in and that did not happen. I could not even get an answer over the phone prior to my stay. As soon as we checked in at a later time, we called front desk to report that the televisions were not functioning. We waited for about an hour and no one showed up. We took the kids to the pool and still no one had gone by to take care of the issue. The worst part of the visit was the AC. Our room was hot the entire time. It did not cool at all. Regardless of how low the temperature setting was, it remained at 76 degrees. We later heard from another resident that the entire floor was hot. On top of that only one elevator was working on our last stay and it took us about 30 minutes to catch the elevator that allowed us to check out.

I called to front desk several times and nobody attend ed the call...

If you are traveling to Laredo Texas staying in this place it’s worth your time and your money. They are the kindest people the nicest place to stay. You get what you invest your Money is worth great location great people best hotel in Laredo, Texas by far.

Great property restaurant great food close to the mall

Great place to stay. Near shopping areas

Great location

across the street from the El Norte Mall

I'ts a great location, close to restaurants, shopping and food places

Excellent location to stay

Very friendly staff and great room service. Very clean! The mall is walking distance, and not to mention how safe the area is. Friendly and well patrolled areas.

I love the location

We always stay here... close to our destination. Next door to the mall, restaurants and all. Friendly staff. Clean rooms.

Great room. Comfortable beds. Great omelette and coffee for breakfast.

Breakfast was a highlight !!

Loved the interior feel, with all the rooms facing inwards towards the common area. Continental breakfast was amazing!! Lots of food options, and hot foods too!! Room was large and clean. Bed was comfortable. Nice to sit on the couch in the living room as needed. AC unit was kind of a problem, worked when it wanted too. This place is pretty quiet with the occasional kid running down the hallways. Didnt expect such a large hotel in such a relatively small town. But it was a nice surprise. Would definitely stay here again!!

The breakfast was the reason we stayed there we got to the line by 9am and the food was cold. I asked to warm up they said they couldn’t. Just to go back into the line and get it again. I asked for manager and the chef came out to warm up my food. Bad service

Very clean and al the employees very friendly. Breakfast was so delicious

Snacks not enough in cocktail event

I don’t understand happy hour , they give you just one ticket for two drinks and for me this is not a happy hour sorry if I’m in the hotel I’ll be a able to drink what I want

I have mixed reviews for this stay. PROS: 1. I ordered the salmon from the menu at the bar and it was delicious. 2. The staff are all extremely gracious. CONS: 1. The phone in my room did not work, neither of them. 2. I had the handicap accessible room, and the shower water flooded the entire bathroom and into the hall as well. 3. The water coming out of the sink has a gas coming out of it that smells like perm solution, which indicates a bacterial backup in the water lines. 4. The air conditioner would not go down to the requested setting, so the room was too hot for me. After I brought this to the attention of the front desk, they changed my room, and everything worked in there, but this morning the smell I the water was still there. 5. All the soda machines at each floor have been removed, so now you have they them in the gift shop. 6. The "Happy Hour" food provided is raw broccoli florets, raw baby carrots, cheese cubes, and ranch dressing. Also there are tortilla chips and what looks like gravy, but I was told it was salsa. The "free" drinks use the CHEAPEST alcohol possible. 7. When you book here, book directly with the hotel, as since I used a third party booking site, they couldn't help me with any discounts.

Excellent property. Staff was helpful and friendly. Food at the restaurant was very good. Breakfast was fair, not as good as it once was.

Great Breakfast