Homewood Suites by Hilton Houston Near the Galleria

Overall, it’s a serviceable venue — nothing special. The pool is indoors and over-chlorinated, so not much appeal. Breakfast was mediocre; I skipped it most days. Wi-Fi worked well and the cleaning staff did a solid job. Maintenance was another story. The shower dripped constantly, the shower door was rough to slide, and the coffee table pictured in the listing never materialized — which matters if you want to actually use the couch for, say, a drink or morning coffee. I reported these issues to the front desk but nothing was addressed during the week I stayed. I also dislike the extra parking charge — it feels like an unnecessary upsell, more like a resort fee than a genuine service. Overall, an unimpressive property and not up to the Hilton standard.

Comfortable room and nice breakfast. Staff was efficient and pleasant. Gym was small but OK. parking was convenient, but cost roughly $25 per night, so not free. A good choice in the Houston Galleria area.

Had no water

Check-in staff in afternoon are pretty cold, unwelcoming. Elevators are not all in operations. Otherwise, Homewood Suites that you expect. Big, clean rooms. Good breakfast. super convenient to The Galleria.

The hotel had no water part of Sunday and no hot water all day, no water Sunday night and no water til mid afternoon on Monday. I was surprised they did not work to fix this 24 hours a day rather than during normal work hours, when most of the clients are away. We need the water at night and morning. The staff were amazing - they kept us optimistic and the kept going. But, the repairs, in my opinion, should have been ongoing all hours....

We were told upon arrival that the hotel was under maintenance and the pool was closed and we could cancel…I think it’s totally unreasonable to expect a family of four traveling with kids for the past 20 hours from overseas to make the call right there and then to cancel and find something else not being familiar with Houston. Really bad handling by the hotel. Had I known this upfront I would have never booked this hotel and prices were comparable at other places in the exact same area. Will not stay again and do not recommend!

The property has 13 floors with parking access to only si many floors from the parking garage. There was only one working elevator so we had to take the stairs up and down from the 6th floor and we switched it to the 6th when we learned of our orignial assignments on the 11th floor with only 1 working elevator. Our shower head and knob mounts were completely detached from the wall.. looks like they have have been repeatedly replastered. We had to stand in the tub to shower because they didnt work. Maintenence never came. There was ice but only on 2 higher level floors. None on our floor. We only had 1 working dryer and we had a week stay. The hotel is in the worst spot for check in and traffic with no ground level parking. The carpet was very dirty and the room smelled like urine constantly in waves. Their printer didn't work for their computer and the front desk computer was a nightmare to try and figure out. The "FREE" Breakfast was forgettable with watered down OJ and apple juice and bruised fruit. The staff were all very kind but this place needs a major makeover!

All 3 nights there and the pool was closed for “maintenance”. I wanted to be able to use the amenities that I pay for especially with the heat wave

The pool wasnt not the one in the picture and whem we went to the pool the water was loaded with chlorine coudnt even breath in the pool room and the water was extreamly cloudy in the pool no way i let my kids in there other than that everythng was perfect service was great

There was brown paint at the edge of every counter and table in the room which was getting on our hands and our clothes. I'm not sure why they wouldn't make sure dry before booking the room. It got on our hands and clothes. The pool looked very foggy and the room was very strong with chlorine to the point we did not want to swim

Check in was easy parking was a little overpriced. The room was dingy and out of date and there were roaches or some type of bugs coming from under the fridge. And the halls were still half done from renovations and the carpet was ripped out. It's in a good area, close to the mall just need an update.

Stayed in the suite. I took pictures of the tub. Very dirty stained - gross. Needs to be drastically cleaned.

Clean, quiet and lots of space in the room. There was an excellent selection of breakfast items. Staff were knowledgeable and friendly.

The overall cleanliness of the hotel was disappointing. Our room had an unpleasant odor and did not appear to have been thoroughly cleaned—the refrigerator still had visible stains. The entire property seemed worn down and in need of renovations. Additionally, the location felt run-down and uninviting. On a positive note, the front desk staff, particularly the young woman who assisted us, was very friendly and welcoming. Be aware that there is a $25 per night parking fee. I missed breakfast but they did have bacon scrambled eggs looked good.

Nice and clean room, near Galleria.

The staff is really helpful. The hotel itself needs some upgrades. My room has an unpleasant odor and the comforter on the bed was dirty.

Room was very clean

Checked And after going for a meal in the area. Take my leftovers and put them in the fridge and place them on the table. Within an hour roaches started accumulating in the kitchen and also between the bed and the restroom. My date had to leave since she felt the roaches were all over her belongings, this hotel state was terrible

Dishwasher kept beeping Shower wasn't the cleanest, hair on floor and wall Front desk staff was Very nice and Helpful towards finding restaurant(s)

It was OK. Last day we were there we found Bed Bugs. So not staying there again. Breakfast was good.

The receptionist who check me in acted like she was bothered by me being at the counter. Breakfast could have been better, oatmeal was basically water, and the beds and pillows are not comfortable at all. The good thing was that the hotel was walking distance to the galleria.

This is a great location near The Galleria with full kitchen and breakfast. The breakfast has lots of options. Room is spacious, clean, and my room had a ceiling fan. Lobby is a bit tired. The evening check in staff are proficient, but could be more welcoming. However, the morning staff are a ray of sunshine.

Overall, it’s a serviceable venue — nothing special. The pool is indoors and over-chlorinated, so not much appeal. Breakfast was mediocre; I skipped it most days. Wi-Fi worked well and the cleaning staff did a solid job. Maintenance was another story. The shower dripped constantly, the shower door was rough to slide, and the coffee table pictured in the listing never materialized — which matters if you want to actually use the couch for, say, a drink or morning coffee. I reported these issues to the front desk but nothing was addressed during the week I stayed. I also dislike the extra parking charge — it feels like an unnecessary upsell, more like a resort fee than a genuine service. Overall, an unimpressive property and not up to the Hilton standard.

The property needs to be updated. It's in a great location but the room we were in had stains everywhere. The mattress to the sofa bed was very thin and old. This app is not allowing me to upload pictures.

We had a terrible experience at this property. We had booked King Suite for our family of 4. The room supposedly came with sofa bed, but the mattress was broken. We asked twice to replace the mattress but they said they didn’t have one to replace and they couldn’t put us up in another room as they didn’t have similar room available. They said they’ll bring extra sheets and blankets to put over broken mattress but they didn’t bring it. We had to call them next day morning and that’s when they brought it. Meanwhile we arranged for one of our older child to spend night at our family friends house as we couldn’t accommodate all 4 of us on one king bed. Staff wasn’t too friendly as you would expect from A Hilton Property - May be because of the area it was located in. But yea wish we get some form of compensation for such an experience at a property you wish to be better than other competitors in same star ratings. One thing for sure - will never book our stay at that location.

It looks like an apartment so its good for staying for many days though we only stayed for a night.

Spacious room. Great view to the city. Confortable bed and a variety of breakfast. It was absolutely great!

I would never recommend staying here. Great location, absolutely nice and helpful staff… Unfortunately room conditions are not ideal. The sofa bed is absolutely useless for sleeping. I could feel every single spring in the sofa against my back, unable to sleep and rest at all. I had to try folding back the sofa at 4am and try to sleep on it as a couch. I still have one more night to go, and most probably will have to end up paying for an additional room because of this. Would never recommend staying here at all, the rooms need immediate attention.

Very nice and helpful staff. Sanda was a joy at the front desk. Room was spacious and clean. Great variety at br

I have stayed in a lot of different Homewood suites properties. Service at this one was really poor, employees in general weren't willing to help or showed no interest in what you asked for. They were also poorly trained. They have a very small common area. The room in general was in good condition but the air conditioning in one of the rooms didn't work and the fan in that same room was all loose when we got there. They fixed the fan. Rooms looked nice. But overall not a nice experience.

Front desk clerk Christina was SOOOO helpful during our stay!

Clean, quiet and lots of space in the room. There was an excellent selection of breakfast items. Staff were knowledgeable and friendly.

My wife and I had a very disappointing experience during my 9-day stay at this hotel. We were forced to change rooms three times due to ongoing maintenance issues. Upon arrival, the front desk said they would charge a security deposit to my card, but then charged the entire stay in advance, stating this is their policy with a Mastercard debit card and that they preferred not to “chase guests” for payment afterward. However at checkout, the same front desk manager claimed we had prepaid through Expedia and that they couldn’t access our billing details—advising that we would receive the invoice from Expedia instead. Later, I received an invoice directly from Hilton via email, which contained several billing errors. I had to return to the hotel to get them corrected. Surprisingly, another manager was able to access and adjust the charges, and provide a printed bill, contradicting what we were previously told. Today, three days later, I found another transaction charged to my card in excess of the printed bill total! When I called the hotel today, a representative said she didn’t see this charge on my account and that it should drop off or be refunded in a couple of days. These inconsistencies and poor service made our stay extremely frustrating. I do not plan to return to this establishment and I cannot recommend this hotel to others.

Excellent customer service. Perfect rooms and great breakfast!

Very bad customer service. My room was not cleaned daily. When I ask for cleaning service at the front desk, the on duty manager even lied saying that the customer needs to choose the cleaning plan for daily or weekly!!! What kind of hotel does not clean the room daily?!!!

Very friendly staff. Different breakfast items each day. Comfortable room Excellent location for Mall and Polish Consulate. No sign of renovation issues. Would stay again.

My experience was quite disappointing. Upon arrival, my room was not ready, and I had to wait for over two hours. To add to the frustration, the reception staff were unfriendly. It's disheartening when the first impression is so negative. I would suggest that the hotel management ensures rooms are prepared on time and provides additional training for the reception staff to improve their customer service skills.

The service was bad. The entrance doors are closed, you have to have a key to open with it. So, when I came for check-in the front desk was empty and I had to wait 10-15 min outside until someone exiting the hotel let me in. The front desk service was far away of being polite or accommodating. I rather not to stay in this hotel next time.

Front desk needs more training on how to interact with guest especially during check in. Attitudes are not very inviting and stale.

The staff was amazing! I love that I could send a text whenever I needed something. I also loved the breakfast buffet.

The hotel is very well situated, just across the Galleria Mall

The location is perfect for us. We can walk to Galleria and the office we need to visit is near.

Great location for our trip needs.

Great location

Exceptional Stay Near the Galleria! I had a fantastic experience at Homewood Suites by Hilton Houston Near the Galleria! From the moment I checked in, the staff made me feel welcome and at home. The location is unbeatable—just a short walk to the Galleria, which made shopping and dining incredibly convenient. The suite was spacious, clean, and well-equipped with everything I needed for a comfortable stay. The full kitchen was a huge plus, especially for a longer visit. I also appreciated the complimentary hot breakfast each morning and the weekday evening socials—they added a nice touch and made the experience feel even more hospitable. The hotel amenities, including the fitness center and indoor pool, were well-maintained and not overly crowded. Parking was easy, and I always felt safe coming and going. Whether you're in town for business or a family trip, I highly recommend this property. It truly feels like a home away from home. I’ll definitely be staying here again next time I’m in Houston!

I recently stayed at the Homewood Suites by Hilton Houston Near the Galleria and had a generally pleasant experience. The location is fantastic, just a short walk from the Galleria Mall, which made shopping and dining very convenient. The room was comfortable, with a fully equipped kitchen that was perfect for preparing meals. The bed was cozy, and I appreciated the spacious layout of the suite. The complimentary breakfast was a nice touch, since I traveled with kids. However, I was disappointed with the parking situation. The hotel charges $23 per day for self-parking. Given the overall cost of the stay, I believe parking should be included. Overall, I enjoyed my stay but would recommend the hotel consider revising their parking fees to enhance the guest experience.

Great location, good value for the location. Will be coming back on my next visit

Great location!

There is a very nice mall across the street from this hotel. Two pharmacies are also in walking distance if you need last minute items. There are plenty of food options in the area as well. The breakfast was okay. The only issue I had was my key cards needed to be reset twice. I enjoyed this hotel and the area.

Very convenient. Walking distance to the Galleria and many restaurants in the area. Quiet, good breakfast

The receptionist who check me in acted like she was bothered by me being at the counter. Breakfast could have been better, oatmeal was basically water, and the beds and pillows are not comfortable at all. The good thing was that the hotel was walking distance to the galleria.

This is a great location near The Galleria with full kitchen and breakfast. The breakfast has lots of options. Room is spacious, clean, and my room had a ceiling fan. Lobby is a bit tired. The evening check in staff are proficient, but could be more welcoming. However, the morning staff are a ray of sunshine.

The breakfast was great. The rooms were nice and spacious.

Overall, it’s a serviceable venue — nothing special. The pool is indoors and over-chlorinated, so not much appeal. Breakfast was mediocre; I skipped it most days. Wi-Fi worked well and the cleaning staff did a solid job. Maintenance was another story. The shower dripped constantly, the shower door was rough to slide, and the coffee table pictured in the listing never materialized — which matters if you want to actually use the couch for, say, a drink or morning coffee. I reported these issues to the front desk but nothing was addressed during the week I stayed. I also dislike the extra parking charge — it feels like an unnecessary upsell, more like a resort fee than a genuine service. Overall, an unimpressive property and not up to the Hilton standard.

Clean, quiet and lots of space in the room. There was an excellent selection of breakfast items. Staff were knowledgeable and friendly.

Breakfast not as good as other reviewers claimed. Selection is the same as any other hotel with free breakfast. Some appliances were broken/unavailable for use. Front desk management was poor. Did not explain any facilities/locations/hidden parking charges until it showed up on my bill after my stay. Unfriendly if you needed any additional help/have questions. Will not be staying here again.

There were so many flies in the dining hall during breakfast. None of the staff were welcoming or friendly.

Breakfast was a disappointment. Dry eggs and not a great selection

The staff was super nice and always helpful! The room was perfect for our trip and affordable. They did a fantastic breakfast every day. There is a restaurant across the parking lot that is a Brazilian Steak house. It was fantastic!

Breakfast was great. Should have more variety in the convenience shop. Non caffeinated hot tea and hot cocoa would have been nice.