Is parking available at the property?

Free self-parking is available on-site.

Does the hotel allow pets?

Pets are allowed, and guests can arrange to bring pets by contacting the property directly. Specific fees may apply.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the hotel's location in relation to key landmarks?

The hotel is located in Afton Oaks, Houston, just a minute's drive from Westheimer Road and 10 minutes from MD Anderson Cancer Center. It is 6.7 miles from NRG Stadium and 7.5 miles from Toyota Center.

What are the hotel's policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites Houston Galleria

Average nightly price at Extended Stay America Suites - Houston - Galleria - Westheimer by month, last 12 months (USD)
Month	Average price
April	$123
October	$135
December	$113

What guests think

At Extended Stay America Suites - Houston - Galleria - Westheimer, guests like the convenient location and often friendly staff, but frequently report cleanliness lapses, dated rooms with maintenance issues, persistent smoke odors, and occasional noise or safety concerns.

Reviews note very limited or sometimes missing breakfast despite being listed, typically just coffee and muffins. Studios include kitchenettes, though cookware is usually only available on request and some appliances need attention. Overall, expect a budget stay with basic amenities and variable upkeep and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Studios have kitchenettes, but cookware is typically by request and some appliances or fixtures show wear. Guests also mention no ice machines and on-site parking available.

Related guest reviews

10

Lakisha

Jan 7, 2023

·

Stayed 19,363 nights

I like that it have a kitchen but I don’t like the type of burners they have they take forever to heat up

10

Lydiana

Jan 22, 2023

·

Stayed 2 nights

I would definitely stay here again! Clean, friendly staff, and safe location. Also it’s great having free parking on site!

2

Elly

Mar 13, 2024

·

Stayed 1 night

There was a fire on my floor and the staff did nothing. Provided no guidance or instructions to help ppl evacuate. The alarms started going off just after midnight, there was smoke in the hallway and when I was evacuating the building to wait outside I saw staff in the lobby telling ppl they didn’t know what to do. It took the fire department arriving to have any order or organization. Completely inconsiderate and unsafe. I did not return to my room because of this incident. I was not refunded. Aside from that there were also awful stains on the carpeting and the sink and bath were both chipped so much that I worried about getting cut on it.

8

Alx

Dec 20, 2022

·

Stayed 1 night

I didn't like the strong odor of burning incense and no ice machine.

6

Kristina

Jun 26, 2023

·

Stayed 3 nights

The tv didnt work, the phone in the room didnt work, the bed was hard and not super comfy and i like firm beds. The customer service was amazing. If you want cookware, cups, plates, forks and such you have to request it as they are not in the rooms even though they are kitchenettes. There is no information given that explains this but they will tell you if you ask. I liked the staff they were kind and polite.

4

Liah

Dec 2, 2022

·

Stayed 19,323 nights

Getting there after a 5 hours drive and get to a bathtub with mold and rust in it, was just disappointing. Besides that, staff provided good service and it was easy to park, location is pretty good too.

2

SONYA

Jul 11, 2024

·

Stayed 3 nights

I did not stay as the power was out for the property.

8

Brad

Apr 23, 2024

·

Stayed 3 nights

It’s an extended stay so a mostly real kitchen. Could overall use some upgrade love but the room was clean and air conditioner worked. That’s about all that mattered to me this trip.

8

Carmina

Aug 2, 2022

·

Stayed 3 nights

El hotel está muy viejo y descuidado. Le hace falta mucho mantenimiento. No hay ninguna medida de seguridad por COVID. Está bien ubicado para lo que necesitábamos. En las habitaciones no hay nada para la cocineta, hay que bajar a pedir todo. No hacen limpieza de las habitaciones más que cada 7 días.

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8

VINCENT

Jan 18, 2023

·

Stayed 2 nights

No ice machine

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Cleanliness

Feedback is mixed, with recurring reports of odors (smoke/weed), stained or dirty bathrooms and carpets, and occasional towel issues, while a few guests found rooms clean.

Related guest reviews

2

steaven

Apr 28, 2024

·

Stayed 1 night

hotel dirty tv didnt work phone didnt work worst place ever

2

Cindy

Oct 16, 2023

·

Stayed 2 nights

I chose this place for a little staycation however it smelled like smoke everywhere I went even though there were non smoking signs everywhere. The floor was sticky and the lights in my room weren’t working.

4

John

Apr 25, 2023

·

Stayed 1 night

This property is in urgent need of renovations and cleaning. It smelled like a senior citizens retirement center. Room refrigerator was very dirty. There were no blankets. The bed was small. The TV didn’t work. We will not be staying there ever again. The only nice part was the friendly front desk staff.

6

Larry

Apr 17, 2023

·

Stayed 2 nights

This is the third time staying at an Extended Stay. I should’ve know from the first two times it wasn’t going to be a good stay. Other than the very friendly front desk clerk, this place was not up to par. The beds were very uncomfortable, the bed sheets were super thin and not enough to keep you warm at night. NO hot water when taking a shower. And last but certainly not least, dirty towels in the in the bathroom. A couple of the towels actually had pubic hairs still stuck to them. I probably will not be staying at an Extended Stay ever again again!

4

Yurie

May 4, 2024

·

Stayed 2 nights

The minute we walked into our room it had a dusty smell. The ceilings had weird stains, the bathroom had hair in the sink and the tub. Not only that the countertops didn’t seem wiped down very well.

6

Roxana

Jan 23, 2023

·

Stayed 1 night

El baño estaba sucio, el toilet está sin lavar

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2

LaJuan

May 15, 2024

·

Stayed 1 night

Initially I booked at this hotel because of the low cost and location, it was very close to where I needed to be. The entrance was not very welcoming at all, could use some organization behind the desk. Anyway, I waited about 20 min before checking in but there was a sign. The room itself (312) was not up to my standards. Rusted refrigerator, stains on carpet. Overall, unhappy. So I decided not to stay and booked another room at another hotel.

4

Morgan

May 30, 2023

·

Stayed 1 night

we arrived and the staff was friendly, but when we went to the room we were disappointed. the room had a heavy smoke odor, the floor was sticky, the bathroom had suspicious dark staining throughout counters and the tub was covered in dirt/ mildew stains. overall wouldn’t stay here again, which was disappointing bc our first visit here was a polar opposite experience. also the tenants on the first floor were of questionable character harassing us when we came back from a night out.

10

Elizabeth Ann

Oct 6, 2023

·

Stayed 1 night

It was quiet and clean

2

nada

Mar 1, 2023

·

Stayed 2 nights

Dirty and smell Maruana

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Rooms

Rooms are dated with recurring maintenance problems (TV/phone not working, leaking fixtures, noise transfer), and some guests found beds uncomfortable; others noted quiet stays, effective AC, and adequate water pressure.

Related guest reviews

2

steaven

Apr 28, 2024

·

Stayed 1 night

hotel dirty tv didnt work phone didnt work worst place ever

2

Stedman

Apr 15, 2024

·

Stayed 3 nights

Never Stay Here! Roaches & Ants live here. Very outdated and dirty!

6

Larry

Apr 17, 2023

·

Stayed 2 nights

This is the third time staying at an Extended Stay. I should’ve know from the first two times it wasn’t going to be a good stay. Other than the very friendly front desk clerk, this place was not up to par. The beds were very uncomfortable, the bed sheets were super thin and not enough to keep you warm at night. NO hot water when taking a shower. And last but certainly not least, dirty towels in the in the bathroom. A couple of the towels actually had pubic hairs still stuck to them. I probably will not be staying at an Extended Stay ever again again!

4

Bernadette

Feb 1, 2023

·

The faucet on the bath tub leaked. It was noisy, a dog staying in one of the rooms barked for several hours. The building is dated and has an odor.

10

Skyley

Dec 17, 2022

·

Stayed 1 night

The ladies at the front desk when I checked in and when I checked out were wonderful. The hotel is kinda old in comparison and not fancy but it’s clean and safe and excellent for the cost. Refrigerator broke while we were there but we weren’t using it so no harm no foul.

8

Regina

Aug 25, 2023

·

Stayed 1 night

Overall, fairly quiet, room waa comfortable, TV was a bit difficult to operate (had to do some configurations with the cable wires), bed was comfortable. Ms. Charlotte, (night attendant) was an absolute joy! She was warm, friendly and very helpful!

6

Kristina

Jun 26, 2023

·

Stayed 3 nights

The tv didnt work, the phone in the room didnt work, the bed was hard and not super comfy and i like firm beds. The customer service was amazing. If you want cookware, cups, plates, forks and such you have to request it as they are not in the rooms even though they are kitchenettes. There is no information given that explains this but they will tell you if you ask. I liked the staff they were kind and polite.

4

Guanhai

Apr 22, 2023

·

Stayed 1 night

Shower leaking, asked to fix or change a room, still leaking after “fixed” as claimed by staff. Shower head only dispatch 1/3 water, other 2/3 goes to the lower hose. Washing sink clogged hence water is not able to drain freely. There was piece of plastic on the ground when I get in. Fridge sound is very loud. Can clearly hear the noise from neighbors . Elevator missing part of panel so wires are visible . Room temperature set to 60F while local temperature is around 72 and there is no blanket on bed, had to go down stairs to grab instead of sending to room….

8

Brad

Apr 23, 2024

·

Stayed 3 nights

It’s an extended stay so a mostly real kitchen. Could overall use some upgrade love but the room was clean and air conditioner worked. That’s about all that mattered to me this trip.

10

William

Oct 23, 2023

·

Stayed 1 night

Great service and attention from staff. Room was clean and AC was cold. Water temp and pressure was perfect. Accomodated my late checkout and would stay here again.

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Service

Staff are often friendly, helpful, and accommodating, but responsiveness and professionalism vary, with occasional delays at check-in and poor handling of issues.

Related guest reviews

10

John

Mar 6, 2023

·

Stayed 2 nights

Quiet at a reasonable price. Room was comfortable. Staff was very nice and accommodating.

6

Maricela

Dec 13, 2022

·

Stayed 3 nights

La ubicación es muy buena. El olor de las habitaciones a humedad, a sucio, a viejo, es terrible. Da sensación de que todo el cuarto está sucio. Me gustó que el internet es muy bueno y el agua caliente no me falló. Atención del personal TERRIBLE. Muy groseros.

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10

Don

Jan 21, 2023

·

Stayed 1 night

Very friendly front desk employee and easy checkin.

10

Joel Saldana

May 22, 2024

·

Stayed 3 nights

Staff was friendly. Location was very convenient to shopping and places to eat.

10

Skyley

Dec 17, 2022

·

Stayed 1 night

The ladies at the front desk when I checked in and when I checked out were wonderful. The hotel is kinda old in comparison and not fancy but it’s clean and safe and excellent for the cost. Refrigerator broke while we were there but we weren’t using it so no harm no foul.

2

Elly

Mar 13, 2024

·

Stayed 1 night

There was a fire on my floor and the staff did nothing. Provided no guidance or instructions to help ppl evacuate. The alarms started going off just after midnight, there was smoke in the hallway and when I was evacuating the building to wait outside I saw staff in the lobby telling ppl they didn’t know what to do. It took the fire department arriving to have any order or organization. Completely inconsiderate and unsafe. I did not return to my room because of this incident. I was not refunded. Aside from that there were also awful stains on the carpeting and the sink and bath were both chipped so much that I worried about getting cut on it.

8

Maryse

Dec 7, 2022

·

Stayed 19,331 nights

Friendly staff at this branch of Extended Stay, however breakfast (coffee and oatmeal) is no longer available. I would still recommend based on price and proximity to places.

8

Regina

Aug 25, 2023

·

Stayed 1 night

Overall, fairly quiet, room waa comfortable, TV was a bit difficult to operate (had to do some configurations with the cable wires), bed was comfortable. Ms. Charlotte, (night attendant) was an absolute joy! She was warm, friendly and very helpful!

4

Maury

Oct 1, 2023

·

Stayed 1 night

No one there for check in for 15 minutes. Many areas in need of repair. Location great. Blunt messaging sent regarding early check in and late check out... thought this was an Extended Stay

10

William

Oct 23, 2023

·

Stayed 1 night

Great service and attention from staff. Room was clean and AC was cold. Water temp and pressure was perfect. Accomodated my late checkout and would stay here again.

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Location

Consistently praised for proximity to the Galleria, shopping, dining, and major amenities; some guests walked to the mall.

Related guest reviews

8

Rafael

Jan 17, 2023

·

Stayed 19,373 nights

The Property is conveniently located near most attractions in the area.

6

Sandra

Sep 1, 2022

·

Stayed 2 nights

Esta en buen lugar

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10

Patience

Sep 11, 2023

·

Stayed 2 nights

Good location

6

Alexandra

Mar 17, 2024

·

Stayed 2 nights

We were rather irritated to find that, although breakfast was supposed to be included, there was no breakfast. No excuses, no compensation, zero. Not even a coffee-maker in the room. The room was clean but the bathroom looked oldish with marks. At least one towel was stained. Good location. We walked to the Galleria Mall.

10

ALVIN

May 9, 2024

·

Stayed 1 night

A little spartan but clean, everything works and very handy to Galleria.

8

Tiffany

Sep 23, 2023

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Stayed 1 night

Great stay, no issues. Its in the heart of everything so if you need to go to a local grocery store or even to the mall everything is less then 5 minutes away.

10

Joel Saldana

May 22, 2024

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Stayed 3 nights

Staff was friendly. Location was very convenient to shopping and places to eat.

10

Lawanda

Apr 27, 2024

·

Stayed 2 nights

It was very close to a lot of things

10

Scott

Sep 9, 2023

·

Stayed 3 nights

Close to galleria and lots of shopping and restaurants

4

Liah

Dec 2, 2022

·

Stayed 19,323 nights

Getting there after a 5 hours drive and get to a bathtub with mold and rust in it, was just disappointing. Besides that, staff provided good service and it was easy to park, location is pretty good too.

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Dining

Breakfast is inconsistent or very limited—often just coffee and muffins—and several guests said nothing was provided despite being listed.

Related guest reviews

6

Alexandra

Mar 17, 2024

·

Stayed 2 nights

We were rather irritated to find that, although breakfast was supposed to be included, there was no breakfast. No excuses, no compensation, zero. Not even a coffee-maker in the room. The room was clean but the bathroom looked oldish with marks. At least one towel was stained. Good location. We walked to the Galleria Mall.

4

NEBOJSA

Oct 10, 2023

·

Stayed 5 nights

We stayed one week at this hotel and you can smell weed all day in elevator and hallway. Hotel need full renovation. Be careful it say breakfast included but ist only cofe and small muffins.

10

S

Nov 24, 2023

·

Stayed 1 night

Maybe they could leave the coffee and muffins out till 10:00? It’s nice they still have them from 6:00 till 9:30!

8

Maryse

Dec 7, 2022

·

Stayed 19,331 nights

Friendly staff at this branch of Extended Stay, however breakfast (coffee and oatmeal) is no longer available. I would still recommend based on price and proximity to places.

4

Lydia

Jan 23, 2023

·

Stayed 3 nights

The staff was very nice but the property itself was very deceiving from pictures on site . No breakfast served . If it wasn’t for the very nice staff would have never stayed here !

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Extended Stay America Suites - Houston - Galleria - Westheimer

Prices for Extended Stay America Suites - Houston - Galleria - Westheimer

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About this property

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Studio

Guest reviews of Extended Stay America Suites - Houston - Galleria - Westheimer

Who stays here?

What guests think

Property Policies

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FAQs about Extended Stay America Suites - Houston - Galleria - Westheimer

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