Courtyard by Marriott Houston Northwest

Rough sheets...felt itchy all night...lots of deferred maintenance....dirty throughout room in bathroom and corners of room. Insult to injury is that you pay to park in a parking lot. 1/2 empty flat lot outside of hotel. Not valet, not parking garage, not covered.. just an open lot

Staff was over the top friendly. Hotel bar was a very nice. Only reason its not all 5’s is because our fridge didn’t work. Plenty of grocery stores/restaurant’s near by!

The hotel is very outdated & have to pay daily parking fee.

Our trip to Houston was part of a larger vacation. We choose this hotel because it advertised a pool and hot tub. Our stay was in mid-March. Neither the pool, nor the hot tub was available for guests to use. Apparently the hotel thought it could save money by closing them. For me, that is FALSE ADVERTISING.

It worked out well for us We noticed a couple of maintenance issues. The door latches on both of our rooms would stick making it hard to lock the door each time you opened it. It seemed like only one elevator was working.

Staff was nice. No coffee in lobby. Only star bucks.

Booked property for hot tub because of a sports tournament and it was out of service. No water in it at all. There was a very weird clear sticky substance around the windows and the ac unit. We think it was because of bugs. Like a poison. The bathroom sink had flies coming out of it. I have pictures to back up all this info. I would never stay here again to save my life. Extensive construction and taped off areas. Couldn’t use gym. Starbucks breakfast, the girls working counter didn’t know how to make any of the food they listed. In the evening the counter turns into a bar, again the girls working didn’t know how to make or serve drinks. STOP CHARGING FOR AMENITIES YOU DON’T PROVIDE! Also, if part of your amenities are broken or y provided, then you need to charge less/offer a discount.

The property is clean and the lobby is comfortable and modern. Their was a sign that stated there was a whirlpool but I could not find it.

Wonderful front desk staff. Very cheerful and helpful. Basic amenities.

Parking is too dark at night not enough space for parking. Hotel sheets smelled dirty especially pillow cases, smelled moldy and dirty as soon as we entered room.

This was the best hotel! They were the cleanest hotel we have stayed in for a long time. The bathroom was spotless and it felt and smelled amazing. We had a great night. Would 100% recommend

Rough sheets...felt itchy all night...lots of deferred maintenance....dirty throughout room in bathroom and corners of room. Insult to injury is that you pay to park in a parking lot. 1/2 empty flat lot outside of hotel. Not valet, not parking garage, not covered.. just an open lot

The staff were very nice and the rooms were spotless. Never have to worry when I come to a courtyard

The stay was horrible and there was an infestation of roaches in both rooms. In one room there was massive stain of dried blood on the floor right before the bathroom. We left literally that same night due to the roaches and they have yet to give us a refund!!!!

Rooms need an upgrade - bathrooms are very old, mold in tub. Coffee makers are older, complimentary water would be nice

Had to switch 3 different rooms for having dirty rooms and hair in beds. All I got from the general manager is an email saying sorry and hope you stay with us next time. Very unprofessional!

As is common in the post Covid world they do not clean your room every day, but you would think they would at least empty the trash.

Room smelled like a swimming pool area. Like the room had been allowed to air dry after a water leak. If that makes sense. The upkeep maintenance was poor. Caulking was bad. Mold in shower caulk. Grout loose or missing. The best impression is that it’s a really nice hotel that has not been kept up. People were nice.

This hotel was excellent while we were here for the Junior Olympics. Hotel was super clean and staff was so nice when we needed to add one night which I wasn’t able to do through Hotels.com.

Our room smelled like mildew. There was a huge wet spot in front of the ac unit. It was gross.

Friendly, professional front desk staff. The wallpaper over the bed is peeling. Twoply toilet paper would be nice.

The hotel is very outdated & have to pay daily parking fee.

Our room was clean and very comfortable. Even though there were soccer teams staying at our hotel, it was quiet. Location was great for us too.

Property was not up to date paint was chipping, rule grout dirty and caulking coming off. Not telephone in room

The staff was so helpful, supportive and friendly! The room was nice, air conditioner was loud and not properly positioned in the room so it stayed running all night long. I wish a continental breakfast was offered.

Bed was too hard. Unable to sleep on it. Left day early it just wasn’t worth staying and being miserable

Staff is very kind, hotel is ok. Expected a little better from a courtyard line. Tvs need updating whatever causes it, it takes 15 seconds from when button pressed on remote does anything on the TV like to change channel or check guide etc. The bed was not very conformable. Can hear loudly in wall must be a pipe running right next to my bed when someone above uses water or flushes toilet. Balcony outside room was littered with wasp nest in the corners. Hot tub outside water looked green and so full of leaves and twigs would never considupgrades. Water pressure wasn't great. Bathtub made horrible creaking noises when stepped in, sounded like it was ready to break at any second, was scared to take a shower. Price isn't bad but think they need to make some upgrades.

Very nice and roomy.

Overall it was ok, didn’t like that we could hear all of the noise in the lobby on the 2nd floor with the open railing looking down to the lobby across the hall from us. Also didn’t like that we had no control of the AC. I was so cold but unable to adjust anything. No ventilation in the bathrooms or fan. The carpet smelled pretty musty in the room as well. The bed was comfy but the pillows to hard and not enough blankets on the bed.

This hotel was very good except the noise (through AC?) all night. I woke up several times due to the noise. I turned off AC completely but the noise seemed to come from the outside. If the location of the room is different, my experience might had been better, but I was too tired to negotiate for changing the room.

Great location and a nice hotel to stay at if you're in the area. We have stayed multiple times over the years and have no complaints about anything at this location. Fast, Professional and friendly service. We will stay here again in the future.

Did not get houskeeping service. As i checked out and expressed this to the front desk person, she didn’t care at all.

Had to switch 3 different rooms for having dirty rooms and hair in beds. All I got from the general manager is an email saying sorry and hope you stay with us next time. Very unprofessional!

Staff was friendly but didn’t run the credit card appropriately and rang us at 11pm to have us run the card again

Booked property for hot tub because of a sports tournament and it was out of service. No water in it at all. There was a very weird clear sticky substance around the windows and the ac unit. We think it was because of bugs. Like a poison. The bathroom sink had flies coming out of it. I have pictures to back up all this info. I would never stay here again to save my life. Extensive construction and taped off areas. Couldn’t use gym. Starbucks breakfast, the girls working counter didn’t know how to make any of the food they listed. In the evening the counter turns into a bar, again the girls working didn’t know how to make or serve drinks. STOP CHARGING FOR AMENITIES YOU DON’T PROVIDE! Also, if part of your amenities are broken or y provided, then you need to charge less/offer a discount.

Great room. Clean. Very helpful staff

The front desk staff were so polite and welcoming when I arrived.

Kate checked me in and it was easy. The room was exactly like the photos. The room was comfortable. Kate and Robert were both very amazing and attentive during my stay. They made me feel right at home. Robert even gave me food options in the neighborhood. Everything about my stay was perfect.

This hotel was excellent while we were here for the Junior Olympics. Hotel was super clean and staff was so nice when we needed to add one night which I wasn’t able to do through Hotels.com.

This is an older hotel on Louetta, about a block from 249. In the evenings the room (which faced Louetta) is noisy from loud cars and motorcycles driving up and down on these two busy roads. Secondly, we were staying two nights and were told on check in that the room would be "refreshed" every third day, so we were not there long enough for that. We said that was okay, but could we get some clean towels on the second night, and the front desk clerk said certainly, and sometime housekeeping goes above and beyond and will just clean the room and make the bed. Great we said! Of course, you know what happened. Nothing. No clean towels and most of ours were placed on the floor, thinking we'd get fresh towels, but at 9:30 PM, I'm not chasing someone down for a clean bath cloth and towels. Take a shower, use a hand towel, reuse your bath cloth (from the floor) and move on. The room had a faint, but distinct "pet" (urine) odor and the mattress left both my wife and I with a backache both days. Suffice it to say this. The hotel was at best, average. Folks were friendly enough, property was safe, well kept, lobby was clean, elevators were fine, but there is nothing that you could say was above average for a medium priced ($160. per night) hotel. Not bad, not great, just average.

Everything was nice and clean. Easy access to the highways and shopping center.

Hotel is in really good condition. Bed was really comfortable. Close to highway.

Enjoyed the stay at this location. Amazing staff, they are super friendly and helpful. There is Target, Chick-fil-A, McDonald’s, domino’s everything in 5-8 minutes walking distance. Very convenient location.

Great location and a nice hotel to stay at if you're in the area. We have stayed multiple times over the years and have no complaints about anything at this location. Fast, Professional and friendly service. We will stay here again in the future.

The location is great with easy access in all directions and dining and shopping close

The hotel is in a nice area, close to several restaurants, and IAH airport. It was quiet and clean, the front desk and bistro people were always so nice to us when we came to them. The room and building was clean, and the cleaning staff was very nice as well.

It’s a very nice hotel and met our needs perfectly for our four night stay. Staff was very friendly and personable. Hotel was clean and well appointed. Beds were comfortable. Excellent location. Will definitely stay again.

Quiet, good location

Love the location lots of places to eat & shop

This was a nice property, but there wasn’t much within walking distance

Staff was over the top friendly. Hotel bar was a very nice. Only reason its not all 5’s is because our fridge didn’t work. Plenty of grocery stores/restaurant’s near by!

Staff was really friendly. The restaurant needs to have vegan options for dinner. I was able to get avocado toast without the egg for breakfast, but there were no vegan options of substance for dinner.

The staff was so helpful, supportive and friendly! The room was nice, air conditioner was loud and not properly positioned in the room so it stayed running all night long. I wish a continental breakfast was offered.

Staff was nice. No coffee in lobby. Only star bucks.

Ashley was the best. Love the available water in the lobby

Booked property for hot tub because of a sports tournament and it was out of service. No water in it at all. There was a very weird clear sticky substance around the windows and the ac unit. We think it was because of bugs. Like a poison. The bathroom sink had flies coming out of it. I have pictures to back up all this info. I would never stay here again to save my life. Extensive construction and taped off areas. Couldn’t use gym. Starbucks breakfast, the girls working counter didn’t know how to make any of the food they listed. In the evening the counter turns into a bar, again the girls working didn’t know how to make or serve drinks. STOP CHARGING FOR AMENITIES YOU DON’T PROVIDE! Also, if part of your amenities are broken or y provided, then you need to charge less/offer a discount.

The hotel is in a nice area, close to several restaurants, and IAH airport. It was quiet and clean, the front desk and bistro people were always so nice to us when we came to them. The room and building was clean, and the cleaning staff was very nice as well.

We were told there would be breakfast but there was not. It was loud and a lot of people hanging outside the property.