Is parking available at the property?

Free self-parking is available on-site, with limited spaces.

What type of breakfast is offered and during what hours?

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in Houston's Woodlake - Briar Meadow area, within a 10-minute drive of Lakewood Church and Memorial Park. It is approximately 6.5 miles from Rice University and 7.7 miles from Houston Zoo.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests.

What are the policies for guests staying with children?

Up to 4 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Best Western Galleria Inn & Suites Houston

Average nightly price at Best Western Galleria Inn & Suites by month, last 12 months (USD)
Month	Average price
January	$73
February	$82
March	$104
April	$87
May	$78
June	$99
July	$75
August	$74
September	$70
October	$72
November	$74
December	$68

What guests think

At Best Western Galleria Inn & Suites, travellers often praise friendly staff and generally clean rooms, while complaints cite maintenance issues like elevator and ice-machine outages, occasional pests and odors, and a surrounding area that can feel seedy.

Many guests find the location convenient to highways, the Galleria, and nearby services, though some report nighttime noise. Room comfort varies, with firm mattresses and dated decor mentioned alongside comfortable, spacious stays. Expect a budget-friendly stay with decent breakfast and occasional operational snags.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recurring maintenance problems include elevator outages, ice machines down, and exterior door or lock issues; several guests received bagged ice from the front desk. Parking feedback is mixed, and the outdoor pool is mentioned occasionally.

Related guest reviews

6

Yvette

Oct 20, 2025

·

Stayed 1 night

The elevator was not working, had to take stairs to room, The AC in my room was not working, The telephone in the room was not working.

10

Karina

Jun 26, 2024

·

Stayed 2 nights

The hotel was pretty clean, we stayed in the first floor not too noisy. Check in was smooth, lots of parking available, nice big clean convinience store right next to it, perfect!

6

Victor

Feb 25, 2024

·

Stayed 1 night

Even though I was upset with some minor over look things. From the bathroom being lock to the $100 deposit for a Hot tub suite. The main ice machine was not working. The front desk had a bag of ice waiting. The front desk also came through to unlock the bathroom door. What the building lack, the staff made up for it with quick friendly service!

8

Victor

Jun 18, 2025

·

Stayed 1 night

Close to the business district. Outdoor pool was a bit dirty, so i didn't get in. Normal free breakfast to get you going. Only stayed one night.

4

Racquel

Jul 24, 2024

·

Stayed 2 nights

I didn’t find out until I checked into the property that the elevator was not working due to the hurricane yet my room was on the third floor. The room was clean but a little dated..So I thought. After spending night 1 there, at the beginning of night 2, I walked around the bed to see a roach crawling where the pillows were. I spoke with a wonderful young lady, Courtney at the front desk who informed me that there were no Available rooms to move me to. I kindly told her I would be checking out. She offered half-price for that night, but would speak with the manager about refunding the full amount for that night. As of right now, I’ve been charged half a day for one hour after check in time when the only reason checked out was due to a roach crawling on my bed.

8

Sylvia

Aug 22, 2025

·

Stayed 1 night

The staff was nice, however the ice machine was broken, had 2 get prepackaged bags from the front desk. Also there aren't enough plugs in the room. Overall a great visit

10

Sonya

Jan 20, 2025

·

Stayed 1 night

The property was super clean and updated which I absolutely loved.. let’s not forget the staff.. they are truly rockstars, they were very accommodating and really nice. My only is was one of the back doors had a issue with the lock and my key didn’t work… this was an inconvenience because it was FREEZING and the only parking available was in the back of the building and the door was locked so you had to walk around to the front of the building.. ouch!! Otherwise the entire place is definitely worthy of a repeat trip when I return to Houston.

6

Ramona

Jun 20, 2025

·

Stayed 2 nights

The laundry facilities were out of service, the elevator door wouldnt always close. A staff member would come and bang on it ubtil it closed. The ice machine was out of service.

10

Rogelio

Sep 2, 2025

·

Stayed 1 night

The accommodations are great for the price and it includes breakfast. All the staff has been very pleasant and accommodating. There is a pretty well-stocked convenience store in case you need a quick snack. The area does not have excessive traffic. Parking is so-so. They could ise more space.

10

JAMES

Feb 27, 2024

·

Stayed 1 night

I absolutely love the people that work there. They are very friendly and nice. It is bad that the ice machine is still down and i still have trouble using the key cards on the outside doors trying to get back inside.

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Cleanliness

Feedback is mixed: many found rooms or common areas clean, but multiple reviews report pests (roaches or bugs), smoke or musty odors, and inconsistent housekeeping frequency.

Related guest reviews

10

Avery

Jul 28, 2025

·

Stayed 1 night

Great location. Clean hotel

2

Vanessa

Mar 17, 2024

·

Stayed 2 nights

We stayed Sunday through Tuesday, we had to check in three times before they had any available “clean rooms” and the lobby smelled like weed! And then when we get to room the room smelled like moldy wet carpet and still had trash in drawers, dirty socks under bed, roach in the drawer where the tv sat on, it was a complete mess! There was also no towels in bathroom, Ice machine did not work, we were on the second floor and the elevator was out of service. And I guess they don’t do maid service because the second night we stayed I had to ask for towels again! Definitely would never recommend anyone staying here, pay a little extra and go stay at the Hilton! And there is about three gentleman clubs down the street, wouldn’t recommend for families! A lot of commotion at night, just disgusting!

4

Racquel

Jul 24, 2024

·

Stayed 2 nights

I didn’t find out until I checked into the property that the elevator was not working due to the hurricane yet my room was on the third floor. The room was clean but a little dated..So I thought. After spending night 1 there, at the beginning of night 2, I walked around the bed to see a roach crawling where the pillows were. I spoke with a wonderful young lady, Courtney at the front desk who informed me that there were no Available rooms to move me to. I kindly told her I would be checking out. She offered half-price for that night, but would speak with the manager about refunding the full amount for that night. As of right now, I’ve been charged half a day for one hour after check in time when the only reason checked out was due to a roach crawling on my bed.

10

Jade

Nov 10, 2023

·

Stayed 1 night

Fast check in with the sweetest staff member. Room was very clean.

8

Diamond S

May 25, 2024

·

Stayed 3 nights

Property was clean. Breakfast was okay, nothing to write home about. Hotel is in a “towel shortage” and wants you to keep the same towels the whole stay which was annoying due to me taking several baths/showers a day. Staff was nice, friendly. Overall i enjoyed my stay.

2

Stacy

Aug 27, 2025

·

Stayed 1 night

I would NEVER stay here again. We went overnight for my granddaughter’s surgery. The person was not at the desk to check in and it took forever. The beds were the hardest I have ever felt in my life and this morning there was a roach!!!

4

Lacey

Feb 20, 2023

·

Stayed 2 nights

Smelled horrible like cigarette smoke and marijuana. Our bedding was awful and the breakfast was disgusting. Not well stocked.

2

Lakisha

Jan 4, 2023

·

Stayed 19,358 nights

Room 301 had roaches and I have a video. Appeared clean but definitely wasn’t cleaned properly because I found someone else clothing in my room, I also have pics of that. I notified the front desk.

8

Antonio

Jul 21, 2025

·

Stayed 3 nights

I found the service quite good for a three star hotel. The relation cost/benefit is high due to the low prices. The room and the lobby have a mold smell, maybe due to humidity. The hotel should try to improve the ventilation in these areas in order they could be dyer, or apply some drying process on them.

6

Ana

Aug 12, 2024

·

Stayed 2 nights

They do not have enough cleaning staff and your room is not cleaned daily.

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Rooms

Comfort varies: several guests found mattresses very firm and decor dated, while others described rooms as comfortable and spacious. Intermittent in-room issues (A/C, TV or phone) and occasional Wi-Fi outages were also noted, plus some traffic noise.

Related guest reviews

6

Yvette

Oct 20, 2025

·

Stayed 1 night

The elevator was not working, had to take stairs to room, The AC in my room was not working, The telephone in the room was not working.

4

Christy

Nov 5, 2023

·

Stayed 2 nights

The room was wasn’t clean, broken tv

8

Renee

May 31, 2024

·

Stayed 4 nights

Staff was very courteous, friendly, & accommodating. Room was clean but Beds were not comfortable. New Mattresses would be beneficial. Otherwise Great Place to stay & location was very convenient

4

Justine

Apr 20, 2024

·

Stayed 1 night

Beds are extremely uncomfortable, WiFi was down, and breakfast was lackluster. Staff were great!

6

Richard

May 20, 2024

·

Stayed 1 night

Houston has over 300,000 homes without electricity because of recent storms so Hotel was sold out. Because of this the staff is stressed. The beds are very hard.

8

Thadeous

May 11, 2025

·

Stayed 2 nights

We really like this property. The room was nice but the bed was too soft for us. There was a lot noise from street racers. Other then that it was great place.

4

Octavio

Apr 18, 2024

·

Stayed 10 nights

no internet wifi, have cockroaches, sometime not enought food to people in breakfast, clean only one time in 10 days and for insistence

6

Ashley

Mar 19, 2025

·

Stayed 2 nights

Beds were hard and hotel felt outdated.

10

Karlee

May 27, 2023

·

Stayed 3 nights

Sherry the front desk clerk made my stay exceptional, she was very polite and attentive. The rooms are big and clean, staff is polite

6

Spencer

Nov 5, 2023

·

Stayed 1 night

The room was spacious and accommodating. Unfortunately the room had a lingering, foul odor. The staff was on point and attentive.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, professional, and accommodating, with smooth check-ins mentioned. Some guests, however, experienced delays, incorrect room assignments, cancellations or unhelpful night service during disruptions.

Related guest reviews

2

jose

Apr 4, 2024

·

Stayed 1 night

Staff has terrible attitude complaing they are short staffed. Had a terrible incident where staff walked into room at night while i was in bed.

10

SANDRA

Jul 8, 2024

·

Stayed 4 nights

Staff was excellent!

10

ANDREW

Jul 6, 2025

·

Stayed 3 nights

Fabulous in every way. The staff was particularly helpful and friendly. Thank you!

10

Betsy

Dec 20, 2024

·

Stayed 4 nights

Dee Dee was an excellent person who cares about the guests!! I would return because of her! Thank you, dear!!

6

Jennifer

Oct 16, 2023

·

Stayed 1 night

The night staff wasn't very helpful but the morning staff was much better. It sits near a strip club and according to the night guy the limited availability was due to people straggling in from the bars.

8

joshua

Sep 16, 2024

·

Stayed 3 nights

The lady at check in was so kind and pleasant.

2

Stacy

Aug 27, 2025

·

Stayed 1 night

I would NEVER stay here again. We went overnight for my granddaughter’s surgery. The person was not at the desk to check in and it took forever. The beds were the hardest I have ever felt in my life and this morning there was a roach!!!

6

Yan

Aug 3, 2024

·

Stayed 1 night

They gave us a wrong room and later changed another room but wasted our time that was nearly for an hour.

10

Thomasina

Feb 15, 2025

·

Stayed 1 night

This property was great from the staff and just the overall experience was great i will be booking again

2

Harry

May 3, 2024

·

Stayed 2 nights

They canceled my reservation without sending me email or anything. And I have find another place that night!

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Location

Convenient for highways, the Galleria area, NRG Stadium and nearby services. Several reviews note adult venues nearby, safety concerns at night, and occasional street noise.

Related guest reviews

2

Joelle

Nov 15, 2023

·

Stayed 1 night

The name BW “Galleria” led me to believe that hotel was in Galleria area. It was not and was surrounded by adult stores & strip clubs. We didn’t even check in. Pulled in parking lot & preceded to book a hotel in the real Galleria area. Did not appreciated being misled. Glad it was after dark when I arrived.

10

Silvia

Feb 19, 2024

·

Convenient if you need to do some errands in Houston. Close to Galleria, but less expensive than Galleria hotels. A good option for a breve stay.

8

Teri

Apr 21, 2023

·

Stayed 1 night

Hotel was clean. Front desk staff friendly. The location is convenient to central Houston. The immediate area around the hotel however is strip clubs and pawn shops.

10

Lisa

Jun 17, 2025

·

Stayed 2 nights

Great spot, 24 hour drive thrus nearby and convenient store right next door. 2 of us stayed 2days for a show at the NRG stadium not too far easy to get to. The fridge in the room was actually cold too.

2

Scott

Mar 26, 2023

·

Stayed 2 nights

Prostitutes in and around this hotel. Bars and strip clubs all around. Not a safe feeling or family friendly area. We were happy to check out and leave after two nights.

10

Lesner

Sep 10, 2023

·

Stayed 1 night

Close to Galleria mall

8

Thadeous

May 11, 2025

·

Stayed 2 nights

We really like this property. The room was nice but the bed was too soft for us. There was a lot noise from street racers. Other then that it was great place.

10

Mario

Jan 25, 2023

·

Stayed 1 night

Convenient to my business location. Close access to restaurants, gas, etc

4

Latoya

Sep 30, 2023

·

Stayed 2 nights

Great staff and breakfast! The area is not safe.

10

Rogelio

Sep 2, 2025

·

Stayed 1 night

The accommodations are great for the price and it includes breakfast. All the staff has been very pleasant and accommodating. There is a pretty well-stocked convenience store in case you need a quick snack. The area does not have excessive traffic. Parking is so-so. They could ise more space.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often highlighted positively with hot items like waffles and a clean room. Others found it bland or limited, noted early weekday closing, and occasional shortages.

Related guest reviews

8

Rene

Feb 1, 2025

·

Stayed 5 nights

Your upkeep and maintenance is superbe. I was extremely surprised at the quality of my room and the over all property. There seemed to be a few items on the common floor that were left for more than a day. One item was a child's sock. Another was some trash outside. Breakfast is bland- your sausage patties have a lot to be desired. Maybe change it up every other day? Yes, I would go back, but not for the breakfast.

10

Gustavo

Aug 1, 2024

·

Stayed 2 nights

I loved the Texas waffle!

10

Starla

Apr 4, 2023

·

Stayed 2 nights

The staff was friendly and accommodating. The breakfast was nice. Ended kinda early on weekdays (9am) but good other than that. Great restaurant right across the street and a large convenient store right next door. Property was quiet amd clean. Had an amazing experience.

4

Justine

Apr 20, 2024

·

Stayed 1 night

Beds are extremely uncomfortable, WiFi was down, and breakfast was lackluster. Staff were great!

8

Diamond S

May 25, 2024

·

Stayed 3 nights

Property was clean. Breakfast was okay, nothing to write home about. Hotel is in a “towel shortage” and wants you to keep the same towels the whole stay which was annoying due to me taking several baths/showers a day. Staff was nice, friendly. Overall i enjoyed my stay.

10

Tadeh

Jun 5, 2024

·

Stayed 1 night

Professional staff and nice rooms. Nice breakfast room.

6

Kelvin

May 12, 2024

·

Stayed 4 nights

Smell in room wasn't pleasent. Carpet was dirty. People that aren't guest eating breakfast

8

Oleksandr

Oct 28, 2025

·

Stayed 2 nights

It was a clean room, staff was polite. Breakfast was excellent, you can choose what you want.

4

Octavio

Apr 18, 2024

·

Stayed 10 nights

no internet wifi, have cockroaches, sometime not enought food to people in breakfast, clean only one time in 10 days and for insistence

10

Rogelio Abraham

Jun 25, 2024

·

Stayed 1 night

Great service, very clean, full breakfast included.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10 $90	11 $68	12 $80	13 $87	14 $71
15 $65	16 $65	17 $65	18 $65	19 $65	20 $74	21 $73
22 $65	23 $65	24 $66	25 $65	26 $65	27 $77	28 $77
29 $65	30 $65

Su	Mo	Tu	We	Th	Fr	Sa
		1 $67	2 $71	3 $70	4 $77	5 $77
6 $69	7 $69	8 $69	9 $69	10 $69	11 $77	12 $79
13 $69	14 $67	15 $71	16 $67	17 $71	18 $77	19 $77
20 $69	21 $67	22 $69	23 $69	24 $72	25 $77	26 $79
27 $67	28 $69	29 $71	30 $71	31 $69

Best Western Galleria Inn & Suites

Prices for Best Western Galleria Inn & Suites

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed, Accessible (Refrigerator & Microwave)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub (With Sofabed)

Standard Room, 1 King Bed, Accessible (Refrigerator & Microwave)

Suite, 1 King Bed, Accessible (Jetted Tub)

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (With Sofabed)

Guest reviews of Best Western Galleria Inn & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Galleria Inn & Suites

Considering this hotel for your Houston trip?

Prices for upcoming dates