Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM for a fee of approximately USD 15.95 for adults and USD 10.95 for children.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 50 per accommodation, per stay. A pet deposit of USD 150 is also required. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including a registration desk, meeting spaces, and a pool. There are also stair-free paths to the entrance and wheelchair-accessible parking.

What is the location of the property in relation to key landmarks?

The hotel is located in East Syracuse, within a 15-minute drive of Erie Canal Museum and The Oncenter. It is approximately 6.7 miles from Syracuse University and Destiny USA.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Hilton Garden Inn Syracuse - 3 Star Hotel

Average nightly price at Hilton Garden Inn Syracuse by month, last 12 months (USD)
Month	Average price
January	$124
February	$131
March	$148
April	$158
May	$169
June	$168
July	$182
August	$230
September	$185
October	$162
November	$131
December	$119

What guests think

At Hilton Garden Inn Syracuse, travelers often praise friendly staff, generally clean rooms, and the quiet, off‑highway location near the airport, but report inconsistent maintenance and cleanliness, frequent pool and hot tub problems, and paid, sometimes disappointing breakfast.

On-site dining is convenient and frequently tasty, though menus can be limited, service slow, or the restaurant closed for events. Rooms suit many stays but some feel dated, with loud HVAC, thin walls, or worn beds and fixtures. Service can be uneven, with some reports of check-in delays, room assignment errors, and inconsistent follow-through on requests. Expect a quiet stay with useful amenities, but verify pool status and breakfast costs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar are appreciated, but the pool and hot tub are frequently problematic (lukewarm, closed for maintenance, over-chlorinated, or unclean). Several reviews also note construction and easy parking.

Related guest reviews

4

Christine

Aug 13, 2025

·

Stayed 1 night

I booked this hotel specifically because it had a nice looking pool and a hot tub. I was there with my daughter moving her back to Syracuse, and we thought the hot tub and pool would be fun after a long day of move-in and setting up. We arrived at the hotel to find that the hot tub was empty with caution tape over it. Additionally, the pool was disgustingly filthy. I took a video because I couldn't believe the look of it. Aside from the peeling brown whatever on the bottom, the top of the pool had a film on it. Very clearly was a film. There was also a lot of hair floating throughout the pool. The room was okay, but the bathtub looked gross as well. The best part of our stay was the Gabby (Gabi?) our sever at the onsite restaurant. The food there was quite good. I booked this hotel for the pool and hot tub, and neither were usable.

4

Mariann

Mar 13, 2023

·

Stayed 1 night

No pool and no advertising it was closed. The odor was horrible and poor air circulation throughout the building.No vending machines and no cold drinks unless you wait for the bar to open . No drinkable coffee except in the morning. Too expensive for such a place that was like staying in a roadside motel. This was a Hilton property? They should be ashamed!

4

John

Jan 19, 2024

·

I booked this hotel (and paid a good amount more), because this hotel had a hot tub. I called before booking and confirmed they had a hot tub and it was working. However, this "hot" tub was barely a luke warm tub, which was very disappointing. If you are gonna have a hot tub, it needs to be hot or don\'t bother.

6

Justin

Sep 1, 2025

·

Stayed 1 night

Over all the stay was decent, nice room and good breakfast. However we booked this hotel which was higher priced than many as it was advertised as having a pool and hot tub. The pool was ok but the hot tub was empty and caution tapped off. If we would have know the hot tub was out of order we would have saved $50+ and stayed elsewhere.

8

Stephanie

Jan 19, 2024

·

Stayed 1 night

The hotel with excellent my only concern was the beds are uncomfortable but the pillows are great. The pool was over chlorinated to the point you could only swim for a half hour because of the fumes giving you a headache. Other than that our stay was great.

8

Sandrea

May 2, 2025

·

Stayed 1 night

The hotel is clean & staff is friendly. The bed sheets don't fit the king sized bed. Its not emd all...will definitely be back again. Pool & hot tub are ok. Pool floor needs to he redone...but clean.

10

Sarah

Aug 20, 2025

·

Stayed 1 night

This hotel is a little off the beaten path (though easy access to the highway), so it was great to find that it had a restaurant/bar. The staff was very nice, and our room and the hotel in general were clean. Small signs of wear here and there, but nothing alarming.

4

Rita

Apr 11, 2023

·

Stayed 1 night

Pool and hot tub are under construction, which was not noted until after my arrival. Big lesson learned to always call and check but Expedia could do better too.

8

Susan

May 8, 2023

·

Stayed 1 night

It would have been nice to know the hotel was under construction.

10

chester

Jan 25, 2025

·

Stayed 1 night

Staff was friendly and very professional. Rooms were large and well maintained. The bar and restaurant were very nice. The food and the staff were great

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Cleanliness

Many guests find the hotel and rooms clean, but recurring complaints cite dirty bathrooms, stained or torn items, pest issues, and worn or smelly areas.

Related guest reviews

4

Christine

Aug 13, 2025

·

Stayed 1 night

I booked this hotel specifically because it had a nice looking pool and a hot tub. I was there with my daughter moving her back to Syracuse, and we thought the hot tub and pool would be fun after a long day of move-in and setting up. We arrived at the hotel to find that the hot tub was empty with caution tape over it. Additionally, the pool was disgustingly filthy. I took a video because I couldn't believe the look of it. Aside from the peeling brown whatever on the bottom, the top of the pool had a film on it. Very clearly was a film. There was also a lot of hair floating throughout the pool. The room was okay, but the bathtub looked gross as well. The best part of our stay was the Gabby (Gabi?) our sever at the onsite restaurant. The food there was quite good. I booked this hotel for the pool and hot tub, and neither were usable.

4

Mariann

Mar 13, 2023

·

Stayed 1 night

No pool and no advertising it was closed. The odor was horrible and poor air circulation throughout the building.No vending machines and no cold drinks unless you wait for the bar to open . No drinkable coffee except in the morning. Too expensive for such a place that was like staying in a roadside motel. This was a Hilton property? They should be ashamed!

4

Elissa

Jul 4, 2024

·

Stayed 1 night

Old blood stains on the pillowcases and pubic hair on the shower head. Not a nice stay.

4

Jodie

Dec 14, 2022

·

Stayed 1 night

I got in after a long day and when I entered my room the bathroom was disgusting. Dirt and boot marks all over the floor and even inside the shower. Moldy parts inside shower, and an old used crusty towel on the sink. I was so tired and did not have the energy to go back down and wait for something else I just went straight to bed. But very disappointed and most likely won’t stay here again.

8

Laurie

Aug 4, 2025

·

Stayed 2 nights

Stained carpet in the elevator with a bad smell. We loved that the hotel was out of the way and quiet. We loved the pond and ducks. The staff was excellent--especially the lady who served us breakfast. We loved that the chef is the one who delivered our breakfast.

2

Adri

Mar 3, 2025

·

Stayed 1 night

Bathroom infested with booklice, I thought they were bedbugs until I researched the bugs more. Housekeeping came and took the infested shower curtain, I was told to go to the front desk to speak with the manager, I was told I would receive a refund for the room. Never received said refund, I’ve contacted the hotel and Expedia with no luck because the hotel is denying a refund after they already told me the funds were released. Very unprofessional. My child didn’t even get to bathe before a surgery that was scheduled in the area because of the infestation. Absolutely repulsive.

6

Jenna

Jun 30, 2024

·

Stayed 1 night

Room was clean. Bathroom wasn’t in great repair. Part of the shower broke off and fell in the middle of the night.

8

Amy Joseph

Oct 13, 2025

·

Stayed 3 nights

While my room was fairly clean, the bathroom in my daughter's room was less than clean. We were disappointed to find that there was no recycling bins in the hotel. Staff were friendly and helpful however.

10

Joseph

Jul 28, 2025

·

Stayed 1 night

The place was modern and clean. The room was large and the beds were comfortable and met our needs for maintaining our electronic devices. I didn't feel like I had to inspect the beds before sitting on them. The shower curtain was ripped and should have been replaced before we arrived.

2

Jullian

Feb 13, 2025

·

Stayed 1 night

I booked online for business for the night, the lady who was checking me in was amazing very sweet. I dropped my bags and left to work. I came back different person than check in, bathtub was dirty, stains on the furniture very upsetting went down stairs and they said nothing they can do so late. I booked for the jacuzzi room wasn’t able to use. Bedding was clean. But rest of it very upsetting.

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Rooms

Rooms are generally comfortable and sometimes spacious, but several guests note dated decor, loud HVAC or thin walls, uneven bed comfort, and outdated TV service in some rooms.

Related guest reviews

10

Shane

Jun 29, 2025

·

Stayed 1 night

Nice room and very clean but the bed needs replacing. Unless the twang from worn out springs is a musical feature

6

Anthony

Jul 25, 2025

·

Stayed 2 nights

Hotel was clean, friendly staff. Rooms a little dated. But very clean! Would stay again

10

John

Oct 19, 2025

·

Stayed 2 nights

The TV service in the room is a little outdated compared to other places I've stayed, (no channel guide, no streaming apps), but everything else during the stay was perfect. They did tell me that they are going to be doing a TV service upgrade though.

2

robert

Nov 4, 2024

·

Stayed 2 nights

This property charges like a Hilton and performs like a Red Roof Inn. The seating area and hall (junior suite) was painted grey and did not have a single wall decoration. It felt like a jail cell. I found out too late that housekeeping was an every other day activity. The breakfast was a "do it yourself" poorly stocked breakfast bar for $13.95. All of this at a cost of $278/night. This is corporate price gouging if I\'ve ever seen it.

6

Gillian

Aug 29, 2024

·

Stayed 2 nights

We booked two rooms and one of them had problems with the lighting in the centre of the beds and when we called we were told there was no electricians on site and nothing could be done.

6

Kerstin

Apr 11, 2025

·

Stayed 2 nights

Staff were friendly and helpful. Bed was too soft, pillows the same, and had a rough sleep the first night. HVAC was very loud.

6

Sandrea

May 3, 2025

·

Stayed 1 night

So the bedsheets didnt fit my king sized bed. They kept coming off at the corners. They gave us new ones to put on the beds ourselves, however those didn't fit either! The internet went down & they sent the maintenance man to fix it! He had no clue how to fix the internet....that wasnt shocking to know that! The woman at the front desk talked to me like I was stupid....what a joke!

8

Vanessa

Sep 10, 2024

·

Stayed 1 night

There was some construction or cleaning going on around the hotel but they weren’t noisy. The front desk staff was rude. Chatting amongst themselves and not caring that I was standing at the desk waiting to check in. When asking a question on my way out, I got an eye role and felt as if I was inconveniencing the lady at the counter. The room was perfectly fine but my AC unit was so loud.

10

Joseph

Jul 28, 2025

·

Stayed 1 night

The place was modern and clean. The room was large and the beds were comfortable and met our needs for maintaining our electronic devices. I didn't feel like I had to inspect the beds before sitting on them. The shower curtain was ripped and should have been replaced before we arrived.

10

Robert

Jun 30, 2024

·

Stayed 2 nights

The hotel is clean, and the staff are very friendly. It's conveniently located near the I90 The walls might be paper thin so don't go gossiping because you never know who's on the other side listening...

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Service

Feedback is mixed: many highlight friendly, accommodating staff, while others report rude or unhelpful interactions, check-in delays, room assignment mistakes, and inconsistent follow-through on requests.

Related guest reviews

10

Michelle

Nov 30, 2025

·

Stayed 1 night

The front desk people were so friendly and warm after a long day!

8

Shubhranshu

Mar 10, 2025

·

Stayed 1 night

Good clean property. Service could have been better. There was no facial tissue in the bathroom, at the first place and when called they responded come down and take it :( Location - could have been better. No food options near by.

6

Jesse

Mar 16, 2025

·

Stayed 1 night

The property was well taken care of and clean. The only issue i had was when we arrived we stood there for 10 min while waiting for the staff to do whatever they were doing. Then they moved us at last minute to a room with one king bed while i paid for a king bed plus a sofa bed so we had to sleep 3 wide. Staff did not consider while 3 of us stood there for them yo see

6

Sandrea

May 3, 2025

·

Stayed 1 night

So the bedsheets didnt fit my king sized bed. They kept coming off at the corners. They gave us new ones to put on the beds ourselves, however those didn't fit either! The internet went down & they sent the maintenance man to fix it! He had no clue how to fix the internet....that wasnt shocking to know that! The woman at the front desk talked to me like I was stupid....what a joke!

10

Mary E.

May 30, 2025

·

Stayed 1 night

Check in could’ve been smoother.

8

Sierra

Jun 6, 2025

·

Stayed 1 night

Everything was perfectly amazing with this place besides the fact when we went outside to smoke and we came back and the man at the front desk gave us a hard time saying we were gonna be charged a smoking fee because we smelled like smoke, even though we smoked outside and he clearly seen us come in and he stopped at the front desk to say that we never got charged a fee, but he was very rude and nasty

2

Bernard

Apr 28, 2025

·

Stayed 1 night

Was given an occupied room and opened the door found guests sleeping. Potentially a dangerous situation since I could have ended up shot or injured. Very dangerous situation indeed

6

KIMBERLY

Jun 1, 2024

·

Stayed 2 nights

There was nothing that stood out about this property. We weren’t greeted, employees didn’t seem to care one way or the other. Stayed two nights, when we left our room Friday morning, 9:30am the clean up service was outside our door. When we returned back to hotel around 3:15 the cleaning cart was still there. Once we entered our room we realized that our room hadn’t been touched. No clean towels etc. I opened door to let someone know, and they were gone. At this point we’re ready to out of our funeral clothes and relax, so I just went downstairs and brought up some clean towels.

4

Chris

Feb 16, 2025

·

Stayed 1 night

Dogs barking all night. Room mixups that made us have to pack up and move to a different room. Then the manager in the morning checking me out when were just trying to speak with him about the breakfast buffet that was not what was advertised. Just not the Hilton Experiance. I will find another hotel in that area as they treated me like I was second class on the morning shift.

6

Renee

May 17, 2025

·

Stayed 2 nights

I reluctantly stayed at the Hilton Garden Inn as I had to book a hotel very early to ensure a hotel for my daughter’s Syracuse University graduation. The staff was very unfriendly and unwelcoming. They never even greeted us with a hello when we entered the hotel several times during our 3 day stay! There was an inadequate number of towels and when we requested more, we were told there wasn’t anyone available to bring towels! For $600.00 per night, I expect more from Hilton!

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Location

Quiet, out-of-the-way setting with easy access to I-90 and a short drive to Syracuse Airport; several mention limited dining or activities nearby.

Related guest reviews

6

Danielle

Aug 16, 2025

·

Stayed 1 night

This is a quiet location however dining options are limited. Restaurant on site has very limited menu especially for kids.

8

Nicole

Mar 25, 2025

·

Stayed 1 night

Very nice property, clean rooms. Nothing to do in the immediate vicinity. Front desk staff at check in was not very kind or friendly but gentleman in morning was fun. Overall good stay for what we needed.

8

Beverly A.

Jul 10, 2025

·

Stayed 1 night

Great location and amenities for a one night stay

10

John

Apr 22, 2025

·

Stayed 1 night

Great hotel in an industrial park

8

Paul

Apr 20, 2025

·

Stayed 2 nights

We liked how it was close to the highway, Don’t go to ruby tuesdays nearby you will be disappointed. We also liked sitting on the benches at night by the pond on the hotel property. Pool and spa hours were 6am-10pm. The rooms and facilities were clean. Wish Expedia told us about no breakfast through a third party booking and the $50 refundable “incidental fee.” It was a short 15 minute ride to the JMA Dome. Overall we were happy with our stay and would definitely visit there again if we have to stay in the area again.

8

Laurie

Aug 4, 2025

·

Stayed 2 nights

Stained carpet in the elevator with a bad smell. We loved that the hotel was out of the way and quiet. We loved the pond and ducks. The staff was excellent--especially the lady who served us breakfast. We loved that the chef is the one who delivered our breakfast.

8

Holly

May 18, 2025

·

Stayed 1 night

Very clean and in a nice area.

10

Sarah

Aug 20, 2025

·

Stayed 1 night

This hotel is a little off the beaten path (though easy access to the highway), so it was great to find that it had a restaurant/bar. The staff was very nice, and our room and the hotel in general were clean. Small signs of wear here and there, but nothing alarming.

8

Emily

Sep 22, 2024

·

Stayed 1 night

Clean and easy location to the Syracuse airport

4

Liane

Apr 11, 2024

·

Stayed 2 nights

Given the location (inside an old business park, across from train tracks), the price was not worth it. ESPECIALLY considering they do not clean rooms daily (every 3 days) nor do they offer even a cold continental breakfast. This was a clean equivalent to a Hampton Inn. No more. No less. Certainly NOT worth $364 per night on a non-holiday weekend.

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Dining

The restaurant and bar often get praise for tasty food and drinks, but breakfast is frequently not included and considered pricey or understocked, with occasional limited menus or closures.

Related guest reviews

8

Domenic

Jul 17, 2023

·

Stayed 1 night

Very disappointed that we could not have dinner there. There was a function, so the dining area was closed until later in the day so we could not participate and have dinner there. We had to go offsite for dinner.

6

Danielle

Aug 16, 2025

·

Stayed 1 night

This is a quiet location however dining options are limited. Restaurant on site has very limited menu especially for kids.

10

Karen

Feb 21, 2025

·

Stayed 1 night

Daphne and the pub are awesome. Breakfast needs serious work. They were out of most food, there was no cutlery and they ran out of coffee. The server was slow and disinterested.

8

Tina

Jul 30, 2025

·

Stayed 3 nights

Disappointed that breakfast was not included. Pretty pricey for no breakfast. And 15.99 for a cold breakfast is a bit much!

10

Keith Mollnow

Mar 3, 2025

·

Stayed 2 nights

Only complaint i have is i wish breakfast was included. Had i know it wasnt i would of picked a different hotel. But other than that it was a good and easy stay.

4

Jerry

Mar 11, 2024

·

Stayed 1 night

The room was clean.. the hot tub was not hot. When I addressed this to the front desk, the response was much less than satisfactory. Draft beers in the “pub” were ridiculous in price. Food was minimal choices, and again were severely overpriced. Found a much better establishment a few minutes down the road. Will not be persuaded to stay there again

10

Kenneth

Jun 25, 2023

·

Stayed 1 night

Clean, quiet and comfortable. Very modern lobby but the pub was rundown and tired looking. Food, however, at the pub was terrific!

10

Eric

Feb 24, 2023

·

Stayed 2 nights

Nice property, relatively close to the airport. $15.95 for a continental breakfast- not for me.

10

chester

Jan 25, 2025

·

Stayed 1 night

Staff was friendly and very professional. Rooms were large and well maintained. The bar and restaurant were very nice. The food and the staff were great

10

Dottie

Mar 29, 2024

·

Stayed 2 nights

Staff were friendly. On site restaurant, food was good. On site bar with good variety of drinks. Although very limited on wine, selection. Rooms were clean. Did not use the pool or hot tub but they looked clean.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $230	14 $176
15 $168	16 $168	17 $177	18 $183	19 $151	20 $150	21 $150
22 $141	23 $141	24 $141	25 $143	26 $141	27 $237	28 $277
29 $141	30 $142

Su	Mo	Tu	We	Th	Fr	Sa
		1 $152	2 $151	3 $141	4 $160	5 $161
6 $141	7 $141	8 $152	9 $152	10 $141	11 $150	12 $150
13 $141	14 $150	15 $164	16 $162	17 $154	18 $150	19 $145
20 $141	21 $146	22 $149	23 $141	24 $143	25 $144	26 $150
27 $141	28 $141	29 $145	30 $141	31 $141

Hilton Garden Inn Syracuse

Prices for Hilton Garden Inn Syracuse

Monthly average prices

About this property

Location

Room options

One King One Bedroom Whirlpool Suite

One King Bed

One King Bed Junior Suite

One King Bed with Sofabed

Two Queen Beds

Room, 1 King Bed (With Drinks-Snacks)

Accessible One King Bed Room

Room, 2 Queen Beds

Room, Accessible

Room, 1 King Bed, Accessible

Guest reviews of Hilton Garden Inn Syracuse

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Syracuse

Prices for upcoming dates