Is parking available at the property?

Free self-parking is available on-site. Limited parking is provided, and no reservation is required.

What type of breakfast is offered?

A complimentary on-the-go breakfast is served daily from 6:30 AM to 9:30 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 100.00 per accommodation, per stay. A pet deposit of USD 100.00 per stay is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

A complimentary shuttle service operates within a 3.00-mile radius of the property. Details for arranging the transfer can be obtained from the front desk.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests are encouraged to contact the property for specific needs.

Where is the property located in relation to key landmarks?

The hotel is located in Raleigh (North Hills), just a 2-minute drive from Crabtree Valley Mall and 6 minutes from North Carolina State University. It is approximately 11.9 miles from Raleigh-Durham International Airport (RDU).

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, which is open from May to September.

What are the policies for guests staying with children?

Children are welcome at the property. There is no minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of cribs or extra beds. Guests are encouraged to contact the property directly to inquire about specific needs and any associated costs.

Residence Inn by Marriott Raleigh Crabtree Valley

What guests think

At Residence Inn by Marriott Raleigh Crabtree Valley, travellers praise clean, spacious rooms and friendly staff, noting convenient access to shopping and highways with ample parking, making it a comfortable base for visits to Crabtree Valley Mall.

Several reviews mention facility frustrations, including a pool that was closed or opened late, an aging hot tub, and inconsistent bar service. While many find the property tidy, there are reports of housekeeping lapses and isolated pest sightings, plus occasional slow or unresponsive service. Some suites feel dated with maintenance quirks, though others describe modern, comfortable spaces. Overall, expect a convenient stay with variable upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is ample and convenient. However, multiple reviews note facility problems such as a pool closed or opening late, an aging or unclean hot tub, and inconsistent bar availability or service; some also encountered event crowding limiting access and aging amenities.

Related guest reviews

6

Richard

Jul 28, 2025

·

Stayed 2 nights

The good: The hotel is in decent shape, the room was sizable and had amenities, the breakfast was quite good actually, the parking was ample. The bad: For some reason, water was difficult to heat - they ran out of hot water for tea and had to go to the hotel next door to get it. They also kept running out of coffee. The pool was late to open on Saturday morning (despite the fact staff knew a group of us were patiently waiting) and then completely out of commission for no apparent reason Sunday morning. The bartender just left at like 5:45 and never came back, abandoning the bar on a Saturday afternoon. Wanted to try a frozen drink at the bar but never got service. All in all, not the worst but far from the best.

10

Thomas

May 31, 2024

·

Stayed 3 nights

Friendly staff, confortable room, there was construction going on outisde the reception

8

Krista

Oct 11, 2025

·

Stayed 3 nights

The rooms are very clean! The staff are super friendly. Nice little bar area with good food. The hot tub is old and needs a good cleaning. I would not get in. Overall great for the price except for hot tub.

6

Syntheia

Jul 6, 2025

·

Stayed 1 night

I had the executive suite with balcony, one place for everything food and drinks but the only thing is I had no clue of a party that was going on, kids running around couldn't access none of features like grill area nor swimming pool nor anything because there was a huge party and they over ran everything. Just wish I would've known I definitely wouldn't have booked my stay there at that time. Upside is I Would book again, just next time I will have to check if anything is going on there.

6

Wale

Feb 17, 2024

·

Stayed 2 nights

Amenities are old and some didn't work well.

8

Aaron

Apr 22, 2024

·

Stayed 3 nights

I liked it. Just wish the pool was open.

10

brendan

Oct 28, 2025

·

Stayed 4 nights

Had own parking lot. Staff friendly and helpful. Room was clean

10

Michelle

Oct 5, 2025

·

Stayed 2 nights

Room was clean and spacious. Hotel was nice, good amenities, friendly staff.

10

Jessica

Apr 21, 2024

·

Stayed 1 night

Very clean and spacious king suite. Front desk staff was terrific. Area felt safe. Parking was excellent. Free breakfast was a little sparse but we got there at 9:30 and it ended at 10 so that might be why. Overall very nice place and would stay again.

8

John

Nov 15, 2023

·

Stayed 4 nights

This property was old and the paint was coming off the walls and the vents were dirty. Would not stay here again unless there are major capital improvements! Disappointed

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms and tidy spaces. Others cite lapses, including leftover trash, stained furniture, dirty vents, and two pest reports; some needed to request housekeeping during their stay.

Related guest reviews

10

Frank

Nov 29, 2025

·

Stayed 3 nights

Clean room, courteous and helpful staff close to shopping and highway

2

SUNGWOO

Sep 24, 2025

·

Stayed 4 nights

최악의 숙박이였습니다. 숙박 첫날에 침실에서 바퀴벌레를 발견하고 잡았지만 불편한 마음에 잠을 잘수 없었습니다. 다음날 방을 교체했지만 전체적으로 청결하지 못해 숙박하는 동안 불편했습니다. 호텔에서도 방을 교체 해주는것 외에 어떠한 사과나 환불 같은 조치는 없었습니다. It was the worst stay ever. On the first day of our stay, we found and caught a cockroach in our bedroom, but we couldn't sleep because of the inconvenience. We changed rooms the next day, but it was very inconvenient during our stay as it was not clean in general. There was no apology or refund for the hotel, other than changing rooms. For your information, I am a Marriott Bonvoy member.

8

Krista

Oct 11, 2025

·

Stayed 3 nights

The rooms are very clean! The staff are super friendly. Nice little bar area with good food. The hot tub is old and needs a good cleaning. I would not get in. Overall great for the price except for hot tub.

10

Brooks

Sep 8, 2025

·

Stayed 2 nights

Nice area and nice building. Only thing wrong was some trash left over from the last guest

10

Marshall

Sep 26, 2025

·

Stayed 2 nights

Clean room & a nice environment

8

Hassan

May 30, 2023

·

Stayed 3 nights

The room was clean and kept clean.

10

brendan

Oct 28, 2025

·

Stayed 4 nights

Had own parking lot. Staff friendly and helpful. Room was clean

8

John

Nov 15, 2023

·

Stayed 4 nights

This property was old and the paint was coming off the walls and the vents were dirty. Would not stay here again unless there are major capital improvements! Disappointed

2

Latasha

Jul 27, 2025

·

Stayed 2 nights

Our stay started off well, as we arrived at 1 AM and had quite a bit of activity to handle. However, on day two, I discovered a bed bug in our room. Despite my concerns, I was informed that it wasn't a bed bug, and no staff member took the time to examine the insect or investigate the issue while I was present. It was frustrating to be told that my experience didn't happen. Still waiting for the one night refund!

2

Shannie

Nov 21, 2022

·

Stayed 2 nights

There was stains on pull out couch, called to inform staff. Unfortunately they did not have another couch or another room to accommodate my family. Suggested bedding to SLEEP ON THE FLOOR. The lack of empathy and the suggestion to sleep on the floor is what upset me and we left. If the mattress was filthy with stains what makes you think the floor was any cleaner.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often described as spacious and comfortable, with some suites featuring in room jacuzzis and smart TVs. Several reviews note dated decor and maintenance issues (rusted fixtures, ill fitting doors, firmness complaints), and a few suites did not match expectations.

Related guest reviews

10

Thomas

May 31, 2024

·

Stayed 3 nights

Friendly staff, confortable room, there was construction going on outisde the reception

8

Jennifer

Feb 2, 2025

·

Stayed 2 nights

We expected more from an executive suite. It did not look like pictures. The room was out dated, an average person cannot sit at the dinning table in the kitchen, the lights in the bathroom were rusted, couch was also not for an average person, doors did not close all the way, there were stains on the wall and ceiling, and they were working on renovations in the hotel during this stay. It was an ok stay.

10

Cara

Apr 8, 2024

·

Stayed 1 night

The room was absolutely beautiful!

10

Roger

Oct 6, 2024

·

Stayed 1 night

Great location. Clean and comfortable.

10

Valerie

Oct 5, 2025

·

Stayed 1 night

Room was excellent

10

Jane

Feb 25, 2024

·

Stayed 1 night

The hotel was very nice. The room was clean and comfortable.

10

Emman

Jul 18, 2023

·

Stayed 2 nights

Friendly and helpful staff Comfortable room ❤️

10

Valerie

Oct 16, 2025

·

Stayed 2 nights

Loved the room

10

Michelle

Oct 5, 2025

·

Stayed 2 nights

Room was clean and spacious. Hotel was nice, good amenities, friendly staff.

8

Erin

Jul 1, 2024

·

Stayed 1 night

Stayed in executive suite. Jacuzzi wonderful and smart tvs convenient. Continental breakfast ok. Lack of amenities a bit odd eg no grab bar in tub or shower, no hair dryer, mini keurig type thing but no cup or utensils. Room kept chilly and note not to mess with thermostat. Bed and sofa bed too firm so didn’t get much sleep. Would definitely stay again for jacuzzi tub and smart tv but bring my own coffee and pillow next time.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and professional, with several guests praising the front desk. Yet service can be inconsistent, with reports of slow or unavailable staff, poor issue resolution, and bar service lapses.

Related guest reviews

8

Louis

Aug 30, 2022

·

Stayed -1,095 nights

Great stay, I ended up locking myself out at 2 am and it took about an hour to find anyone to help get a new key. Everything else was great

4

Koray

Aug 23, 2023

·

Stayed 7 nights

I think the hotel is really overrated! Emloyees at this hotel are never responsive or have urgency to resolve issues. They are always too busy. Left a message to GM several times never returned. Overall disappointing experience. I hope they take steps to resolve personnel issues at this location because we like staying at Residence inn's..

6

Richard

Jul 28, 2025

·

Stayed 2 nights

The good: The hotel is in decent shape, the room was sizable and had amenities, the breakfast was quite good actually, the parking was ample. The bad: For some reason, water was difficult to heat - they ran out of hot water for tea and had to go to the hotel next door to get it. They also kept running out of coffee. The pool was late to open on Saturday morning (despite the fact staff knew a group of us were patiently waiting) and then completely out of commission for no apparent reason Sunday morning. The bartender just left at like 5:45 and never came back, abandoning the bar on a Saturday afternoon. Wanted to try a frozen drink at the bar but never got service. All in all, not the worst but far from the best.

10

Frank

Nov 29, 2025

·

Stayed 3 nights

Clean room, courteous and helpful staff close to shopping and highway

8

Krista

Oct 11, 2025

·

Stayed 3 nights

The rooms are very clean! The staff are super friendly. Nice little bar area with good food. The hot tub is old and needs a good cleaning. I would not get in. Overall great for the price except for hot tub.

10

Aimee

Mar 1, 2024

·

Stayed 1 night

From check in to check out our stay was amazing! Destiny at the front desk was especially helpful and accommodating. The room was spotless, modern and aesthetically pleasing. Will definitely be staying here again!

10

brendan

Oct 28, 2025

·

Stayed 4 nights

Had own parking lot. Staff friendly and helpful. Room was clean

10

Bob

Jun 11, 2023

·

Stayed 1 night

Front desk outstanding.

2

Latasha

Jul 27, 2025

·

Stayed 2 nights

Our stay started off well, as we arrived at 1 AM and had quite a bit of activity to handle. However, on day two, I discovered a bed bug in our room. Despite my concerns, I was informed that it wasn't a bed bug, and no staff member took the time to examine the insect or investigate the issue while I was present. It was frustrating to be told that my experience didn't happen. Still waiting for the one night refund!

2

Shannie

Nov 21, 2022

·

Stayed 2 nights

There was stains on pull out couch, called to inform staff. Unfortunately they did not have another couch or another room to accommodate my family. Suggested bedding to SLEEP ON THE FLOOR. The lack of empathy and the suggestion to sleep on the floor is what upset me and we left. If the mattress was filthy with stains what makes you think the floor was any cleaner.

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AI-generated summary based on recent guest reviews

Location

Highly convenient location across from Crabtree Valley Mall with easy access to dining and highways, and about 20 minutes to downtown. Several guests also noted a safe, quiet area, though one found the property hard to locate.

Related guest reviews

10

Frank

Nov 29, 2025

·

Stayed 3 nights

Clean room, courteous and helpful staff close to shopping and highway

8

Robert

Sep 12, 2024

·

Stayed 1 night

A little hard to find. Even my Google map directed me in a round about way. Overall though, very good. Need a better selection of snacks and an open coffee shop

10

Maria

Nov 27, 2024

·

Stayed 1 night

Walking distance from the Mall!

10

Saman

Jul 6, 2025

·

Stayed 5 nights

I loved the cleanliness of the property, the friendly staff and quiet neighborhood. The breakfast could use more variety though.

10

Roger

Oct 6, 2024

·

Stayed 1 night

Great location. Clean and comfortable.

10

Keith

Jul 23, 2023

·

Stayed 1 night

Nice location. Very clean

10

Randall

Mar 27, 2025

·

Stayed 1 night

Nice hotel in a great location

10

Kevin

Apr 5, 2025

·

Stayed 2 nights

Right across from Crabtree Valley Mall. About 20 minutes from downtown Raleigh. Many options for dining. Extremely convenient!

10

Jessica

Apr 21, 2024

·

Stayed 1 night

Very clean and spacious king suite. Front desk staff was terrific. Area felt safe. Parking was excellent. Free breakfast was a little sparse but we got there at 9:30 and it ended at 10 so that might be why. Overall very nice place and would stay again.

10

Maria

Dec 15, 2024

·

Stayed 1 night

Close to the Mall. Awesome 😎

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often rated good, though a few found it sparse or only okay and noted coffee or tea shortages. On site bar and food can be hit or miss, with training gaps or absent service reported alongside occasional positive remarks.

Related guest reviews

6

Richard

Jul 28, 2025

·

Stayed 2 nights

The good: The hotel is in decent shape, the room was sizable and had amenities, the breakfast was quite good actually, the parking was ample. The bad: For some reason, water was difficult to heat - they ran out of hot water for tea and had to go to the hotel next door to get it. They also kept running out of coffee. The pool was late to open on Saturday morning (despite the fact staff knew a group of us were patiently waiting) and then completely out of commission for no apparent reason Sunday morning. The bartender just left at like 5:45 and never came back, abandoning the bar on a Saturday afternoon. Wanted to try a frozen drink at the bar but never got service. All in all, not the worst but far from the best.

8

Robert

Sep 12, 2024

·

Stayed 1 night

A little hard to find. Even my Google map directed me in a round about way. Overall though, very good. Need a better selection of snacks and an open coffee shop

10

Ericka

Aug 8, 2023

·

Stayed 1 night

Breakfast was good

10

Saman

Jul 6, 2025

·

Stayed 5 nights

I loved the cleanliness of the property, the friendly staff and quiet neighborhood. The breakfast could use more variety though.

8

Krista

Oct 11, 2025

·

Stayed 3 nights

The rooms are very clean! The staff are super friendly. Nice little bar area with good food. The hot tub is old and needs a good cleaning. I would not get in. Overall great for the price except for hot tub.

8

Emily

Apr 22, 2024

·

Stayed 3 nights

Staff was very friendly and the breakfast was very good. They were training bartenders so we weren’t able to enjoy a drink while our children were sleeping. Overall good place for the price

10

Kevin

Apr 5, 2025

·

Stayed 2 nights

Right across from Crabtree Valley Mall. About 20 minutes from downtown Raleigh. Many options for dining. Extremely convenient!

10

Jessica

Apr 21, 2024

·

Stayed 1 night

Very clean and spacious king suite. Front desk staff was terrific. Area felt safe. Parking was excellent. Free breakfast was a little sparse but we got there at 9:30 and it ended at 10 so that might be why. Overall very nice place and would stay again.

8

Erin

Jul 1, 2024

·

Stayed 1 night

Stayed in executive suite. Jacuzzi wonderful and smart tvs convenient. Continental breakfast ok. Lack of amenities a bit odd eg no grab bar in tub or shower, no hair dryer, mini keurig type thing but no cup or utensils. Room kept chilly and note not to mess with thermostat. Bed and sofa bed too firm so didn’t get much sleep. Would definitely stay again for jacuzzi tub and smart tv but bring my own coffee and pillow next time.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $181
18 $156	19 $176	20	21 $243	22 $171	23 $189	24 $170
25 $145	26 $160	27 $333	28 $220	29 $176	30 $160	31 $168

Su	Mo	Tu	We	Th	Fr	Sa
1 $211	2 $214	3 $225	4 $261	5 $249	6	7
8 $149	9 $173	10 $196	11 $196	12 $182	13	14
15 $154	16 $175	17 $198	18 $187	19 $182	20 $172	21 $163
22 $162	23 $145	24 $147	25 $146	26 $146	27 $147	28 $145
29 $156	30 $164

Residence Inn by Marriott Raleigh Crabtree Valley

About this property

Location

Room options

Executive King Suite

One-Bedroom Queen Suite with Sofa Bed Hearing Accessible

King Studio with Sofa Bed and Adapted Tub Mobility Accessible

One-Bedroom Suite

One-Bedroom Queen Suite with Sofa Bed and Adapted Tub Mobility Accessible

King Studio

King Studio with Sofa Bed Hearing Accessible

Two-Bedroom Suite

King Studio with Balcony

Guest reviews of Residence Inn by Marriott Raleigh Crabtree Valley

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Residence Inn by Marriott Raleigh Crabtree Valley

Prices for upcoming dates